Call center representative jobs in Sunrise Manor, NV - 290 jobs

As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply to: ************************************************** then apply to Job Number: 142434 At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career. The Cox Communications Difference Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Keep reading to learn more about the role and to apply to join the Cox Communications team today! As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. Primary Responsibilities and Essential Functions • Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment. • Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs. • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule. • Educate customers on active product features, service offerings, billing, charges, and product value. • Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for customers. • Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines. • Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database. • Other duties as assigned. Qualifications Minimum • HS diploma, GED, or relevant work experience. • Effective communication skills. Excellent computer skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. Preferred • Experience in telecommunications industry. • 1 or more years in a sales quota or retention environment. • 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.

DIAMOND RESORTS™ OFFERS: Competitive Compensation Outstanding Benefits (Medical, Dental, 401K w/ Company Matching) Resort Privilege Program (eligibility for travel discounts) Industry Leading Training Program Real Opportunities for Growth! Job Description Now Hiring Call Center Representatives! * Must be able to work a flexible schedule including nights, weekends and holidays. Apply now at diamondresorts.com/careers Use Job Number CC-00010E to Search for Club Agent JOB SUMMARY Under general supervision, the Club Agent I is responsible for providing a superior level of service to all tiers and/or levels of members of THE Club and owners of Diamond Resorts, while serving as the point of contact for all servicing requests including, but not limited to, booking resort reservations, processing payments, upselling products of THE Club , achieving all related metrics and answering general account questions for all members of THE Club . ESSENTIAL JOB FUNCTIONS Serves as overall point of contact for member's account information. Creates, modifies, and cancels resort reservations and exchanges. Processes member account/reservation payments. Updates member account information. Educates members on benefits of THE Club . Completes detailed notes in comments area of member account after each interaction. Researches and resolves concerns and questions raised by members. Provides information to members as it relates to their account. Maintains expected reservation productivity including inbound and outbound reservations. Meets or exceeds required departmental expectations to be eligible for incentive programs. Identifies multiple membership products and services. Upsells and books tours for prospective and current owners. Consistently demonstrates how We Love to Say Yes™ and maintains the highest standards of professionalism when interacting with management, fellow team members, and members. Handles blended inbound and outbound calls. Upsells various products for THE Club . Completes all required Company trainings and compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned. . Qualifications EDUCATION · High school diploma or equivalent EXPERIENCE · A minimum of (1) year of experience in the customer service and/or call center field required. LICENSES & CERTIFICATIONS · Timeshare Sales License required Additional Information Apply now at diamondresorts.com/careers Search CC-00010E for Platinum Agent I Link: ***************************************************************************

Senior Call Center Representative Full Time (40 Hours) Monday - Saturday (Varies) Headquarters 630 Trade Center Drive Las Vegas, NV 89119 PURPOSE: The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, “Excellent Member Service and Financial Solutions - For Life,” by providing outstanding service to both members and internal members. A key component of this service is to identify member needs and provide appropriate credit union product solutions. To deliver service in alignment with our Service Commitments: I will earn respect and build trust by acting with integrity in every situation. I will understand my role in supporting the team to achieve our purpose. I will focus on people over products and build lasting relationships. I will take ownership and accept responsibility. I will treat my coworkers with the same high standards as I treat my member. I will continuously look for ways to improve myself, my credit union, and my community. I will accept there is no “they”. We are one working toward the same mission. I will commit to the core values. Possess adequate product knowledge as measured by the annual product knowledge certification assessment. Meet or exceed established sales and service goals. SUMMARY: A Senior Call Center Representative is responsible for building relationships with our credit union members. provides member services via telephone, email, or chat by performing transactions on members' accounts, answers questions and cross-sells credit union services, opening accounts, process loan applications, and resolving member concerns. Responsible for presenting and explaining credit union products and services to members and assisting them to utilize these products and services. Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals. Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests. Communicate effectively with prospective and current members and represent the credit union in a positive and professional manner. Provide highest level of caring, personalized service and quality products, while staying abreast of members' needs and expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. In accordance with prescribed methods and operating policies and established practice, the Senior Call Center Representative: Contribute to the development and refinement of the credit union's loan and new account growth and strategy working in a team environment dedicated to exceptional member service. Ability to assist in managing a high-volume/production, fast-paced Call Center environment assisting members, processing new accounts and loans. This includes inbound and outbound calls to members and potential members offering products and services to enhance the member engagement. Ability to manage, organize and prioritize work in a high volume/production and fast paced environment to ensure timely and accurate opening, processing, and funding of all requests, new accounts, and loans. This includes assisting and holding accountable the Loan Officers in this process as well. Acts as a mentor/coach for newly hired Call Center Representatives. Assists members and potential members with their transaction requests; answers questions about products and services and recommends suitable products and services. Interview's members to determine financial needs. Suggests and explains appropriate deposits, lending, and investment products. Describes and recommends suitable insurance products and automated services. Resolves problems that are within their authority; refers problems that are beyond their authority to their supervisor, along with their recommendations. Work cooperatively with Call Center team as well as other departments to assist members and connects members to appropriate staff member or department when needed with minimum transfers. Processes a variety of financial transactions for members including processing transfers and loan payments within credit union accounts, issuing checks/drafts, and other negotiable instruments. Responds and researches member inquiries regarding account history including loan amortization, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, assisting members to make the most effective use of automated services and explaining loan decision. Contact members and prospective members to present information on available products and services. Effectively explain and train on the features and benefits of credit union electronic services and payments including debit and credit cards, eVoice, SilverConnect, online and mobile banking (consumer and business) including bill payment, mobile app functions, POPmoney (P2P), Card Controls, Positive Pay, online wires, direct deposit, ACH and payroll deduction. Identify cross-sell opportunities to enhance relationship with member and provide enhanced services to members by maintaining expert level of knowledge of Credit Union features and benefits, products, and services. Meet and/or exceed all assigned Call Center goals (i.e. Average Handle Time, Abandon Call Ratios, Average Hold Time, and Percentage Connected Calls). Meet or exceed minimum expectations and sales and referral goals as assigned. Provide leadership guidance for staff handling information and escalation calls. Assist in training new a Call Center Representatives in all financial service transactions and call center procedures. Performance all required functions with accuracy, efficiency, dependability and within the Credit Union's standard of conduct. Describes and recommends suitable insurance products and ancillary products. Uncovers opportunities to refer business to other lines of business partners within the credit union such as mortgage solutions, member business solutions, or investment solutions. Responsible for accurately completing all New Account applications and capturing Member's direct deposit, gathering all required documents, properly following compliance, and regulatory guidelines. Performs clerical duties such as photocopying, faxing, processing incoming and outgoing mail, filing, notary services. May be responsible in training new Call Center Representatives in all financial service transactions and call center procedures. Assist Call Center Manager and Assistant Call Center Manager with call center operations which may include tracking and reporting, monitoring of call center metrics, and other supervisory duties as assigned. Provide leadership guidance for staff. Refer problems that are beyond authority level to manager, along with the details of the situation and recommendations. Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines. Adhere, promote, and exemplify the credit union's core values (SMART Pro). Take ownership of all member requests, with minimal need to refer to another department within the Credit Union. Responsible for all lending functions, accurately completing and reviewing all loan applications as well as performing audits on all loans. Gathering supporting documentation Responsible for communicating all credit decisions to applicants in a timely manner. Is familiar with all credit union products. Demonstrates a thorough understanding of the loan process. Look for ways to qualify the loan request by gathering additional information when needed, offering counter-offers when applicable, and suggesting cross-sell opportunities to the member or potential member. May assist with providing overrides and approvals to Call Center Representatives. May assist Assistant and Call Center Mangers with auditing items. Opening and closing the building in the absence of the Assistant Manager or Call Center Manager. Perform all required functions with accuracy, efficiency, dependability and within the Credit Union's standard of conduct. Competent and confident in the sales environment. Cooperative and positive attitude toward members, potential members, and credit union team. Maintain a professional appearance and demeanor. Performs other duties as assigned. EDUCATION and/or EXPERIENCE: High School diploma or GED plus 2-5 years experience; or equivalent combination of education and experience. Preferred experience and knowledge working in a financial call center from a financial institution of similar or great size. *ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED* **SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED** SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE) DRUG-FREE WORKPLACE

CALL CENTER REPRESENTATIVE Las Vegas, NV, US 30+ days ago Apply Salary: $17.50 Annually The Call Center Representative supports the scheduling and general inquiries of patients through incoming/outgoing calls. Competitive compensation, with annual merit increases Company sponsored PPO medical plan and buy-up option, vision and dental plans 403(b) retirement plan with employer match Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday Company paid life/AD&D and long term disability policies Essential Duties and Responsibilities Provides exceptional customer service to both internal and external customers Monitors and directs incoming and outgoing calls in a timely manner Schedules, reschedules, cancels, and confirms appointments accurately Coordinates walk-ins and triaging with clinic staff Blocks provider schedules as requested by call center and/or clinic supervisor Answers general inquiries regarding clinic services and hours, informs patients about sliding fee programs and insurance eligibility Completes appropriate patient documentation in electronic medical records. Follows all policies and procedures and appropriately report concerns and patient issues as well as procedures for personal requests. Alerts for ways to improve customer service, improve patient flow Attend required meetings and participate in committees as requested. Required Qualifications High school diploma or general education degree (GED) 6 months experience in a customer service role Strong communication skills including written and verbal communication Preferred Qualifications English/Spanish fluency Demonstrated proficiency with computer programs and data entry, experience with Electronic Health Records highly preferred Previous experience using a multi-line phone system Ability to manage time effectively

Bring your skills to the 2020 Kenworth Dealer of the Year! Kenworth Sales Company, a 38-location Kenworth and Isuzu truck dealership group, is looking for a Call Center Representative to join our Las Vegas, NV location. The primary function of the call center customer service advisor is to coordinate repairs, dispatching tow companies and/or mobile repair units, communicating with customers, communicate with customers, and acting as a liaison between fleets, tow companies, and repair facilities. **Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening. Schedule: 12pm - 8:30pm Duties and Responsibilities: Answer incoming phone calls from customers seeking information regarding vehicle service repairs and/or service issues Coordinate the development of the program with all Kenworth Sales Company Branches. Establish and provides breakdown management support for Kenworth Sales Co fleet customers to include monitoring and interpreting fault codes, as well as campaign info for fleets. Monitors Company compliance with PACCAR Premiere Care Gold Standards, the Concierge Program objectives, and Pac-Central guidelines, including time critical functions. Work directly with and assist each Corporate Service Director and District Service Manager as needed. Communicate effectively with Fleets, PACCAR Breakdown, and tow companies. Keeps a log of the details of communication with customer/dealer throughout the repair process. Coordinates with Service Manager/Shop Foreman to assure completion of work within time promised to customer. Monitors progress of repairs and updates customer on any changes in agreed service, costs, or time of completion. Obtains customer authorization for such changes. Qualifications: Ability to read and comprehend English instructions and information. High school diploma or equivalent. Must have a working knowledge of all heavy truck repair methods. Must have a highly technical background with good troubleshooting skills. Must have basic computer skills, and ability to utilize MS office programs as well as Paccar Web Ecat. Must have the ability to identify and meet Customer needs and requirements. Must be a hard worker and a self-starter and a problem solver. Excellent organizational, communication, and time management skills. Exceptional phone and Customer service skills required. Appearance must meet company requirements. BENEFITS: Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development. Stability - Company is financially strong with an established base of customers and is well-positioned for continued expansion. History of Excellence - Work for an award-winning dealership with a reputation for unsurpassed quality and customer service. Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans. Veterans are encouraged to apply! About the company: Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountian West and Mid-Atlantic regions. An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

We have an exciting opportunity to join our team as a Access Center Representative I. In this role, the successful candidate The Access Center Representative will act as the first "welcome" for the caller on behalf of the NYU Faculty Group Practice (FGP) physician practices. They will schedule patient appointments and field inquires, concerns, and requests via inbound calls. The representative will instill loyalty and confidence by anticipating patient needs, displaying genuine interest, and providing accurate and efficient service to all patient and customer callers. As appropriate, the position will elicit patient information and follow established protocols to schedule patient appointments for specialized services. They will ensure that patient needs are met and promote the optimal Patient Experience. The Access Center Representative will establish and maintain effective relationships with patients and callers via active listening, empathy, rapport, courtesy, and professionalism. Job Responsibilities: Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Patient Access Center in accordance with established NYU FGP guidelines. Utilize physician protocols to schedule appointments for NYU FGP specialties and meet established Patient Access Center performance goals. Research providers and practices throughout the NYULH network to best meet the patient's needs. Manage conversations with a high level of sensitivity and use good judgment when determining and documenting appropriate disposition. Utilize NYU FGP Healthcare systems, Access Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc. During all interactions, display characteristics of inquiry, empathy, courtesy, and respect. Adhere to Patient Access Center call metrics and goals as outlined. Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes. Proactively keep up to date on all communications. Participate in multidisciplinary quality and service improvement teams as appropriate. Demonstrate regular, consistent, and punctual attendance. Adheres to Patient Access Center policies and procedures. Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision and values and promoting excellence in the patient experience, during every encounter Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off) Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate. Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.) Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. Minimum Qualifications: To qualify you must have a A High School diploma or an equivalent is required plus 6 months+ Contact Center or Customer Service related experience or equivalent combination of education and experience Preferred Qualifications: Experience working within an access/contact center, hospital, clinic, or medical office scheduling environment is highly preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Nevada provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Nevada is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal.

OnPoint CX Solutions is hiring Call Center Commercial Sales Representatives to join our in-office Henderson call center. This role is ideal for experienced B2B, commercial, or call center sales professionals who enjoy outbound calling, closing deals, and working in a performance-driven environment. If you have experience selling over the phone to businesses and are motivated by results, commission, and growth opportunities, this role is for you. Job Overview As a Call Center Commercial Sales Representative, you will make outbound calls to business accounts to educate decision-makers on our client's energy services and enroll them into qualifying programs. This is a high-volume call center sales role focused on commercial accounts-not residential consumers. You'll work in a fast-paced sales floor environment with structured goals, ongoing coaching, and clear performance expectations. Key Responsibilities Make outbound sales calls to commercial/business accounts Present and explain energy service options clearly and confidently Overcome objections and close sales over the phone Build rapport with business owners and decision-makers Track activity, leads, and enrollments in the CRM system Meet or exceed daily, weekly, and monthly sales targets What We're Looking For Previous B2B, commercial sales, or call center sales experience Strong phone presence and persuasive communication skills Proven ability to close sales and handle objections Self-motivated, competitive, and goal-oriented mindset Comfortable working in a call center sales environment Ability to multitask and navigate multiple systems/screens Reliable attendance and punctuality Open availability; standard hours are Monday-Friday, 6:00 AM-2:30 PM (subject to change based on operations) Compensation This position offers hourly pay starting at $13.50 per hour, paid weekly. After 30 days of employment and hitting commission, the hourly rate increases to $15.00 per hour. In addition to hourly pay, agents are eligible for commission and performance-based bonuses. What We Offer Weekly pay Paid training and ongoing sales coaching Commission and bonus opportunities Clear path for advancement as we continue to grow High-energy, performance-driven sales floor Casual dress code Supportive team environment About OnPoint CX Solutions OnPoint CX Solutions is a growing business process outsourcing (BPO) company providing call center sales, customer care, retention, and back-office support. We specialize in the energy sector, helping businesses understand their options and make informed decisions when selecting an energy supplier. If you have experience in commercial, B2B, or call center sales and are ready to grow in a fast-paced sales environment, we encourage you to apply. Applications are reviewed daily.

Specializing in cruises, resorts, and theme park vacations, True Adventure Travel takes the guesswork out of travel planning. With trusted partnerships and personalized service, we help clients enjoy unforgettable journeys with ease. Our expert team tailors each trip to meet the unique interests and preferences of our clients, ensuring a seamless and enjoyable travel experience from start to finish. Role Description This is a part-time, remote role for a Travel Customer Representative. The Travel Customer Representative will provide exceptional customer service, support, and satisfaction by assisting clients with travel inquiries, bookings, and itinerary changes. Day-to-day tasks will include communicating with clients via phone, email, or chat to resolve issues, answer questions, and offer travel advice. Additionally, the representative will ensure a positive customer experience by maintaining thorough knowledge of travel destinations and services offered by True Adventure Travel. Qualifications Excellent Communication and Customer Experience skills Ability to work independently and remotely High school diploma or equivalent Previous experience in a customer service or travel-related role is a plus

Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com. Who are we hiring? The Employee Service Center Representative champions a high standard of service driving operational efficiency. The Employee Service Center Representative serves as an engaging first point of contact, providing comprehensive customer service support to our frontline Venue employees throughout all MSG company venues. Through a proactive approach, the Employee Service Representative builds positive relationships and delivers solutions across various channels, including ticketing, email, phone, and face-to-face interactions. What will you do? * Act as the primary point of contact for Tier 1 employee inquiries (phone, in-person, and ticketing system). Resolve initial requests within the designated Service Level Agreement (SLA) and efficiently escalate Tier 2 issues to appropriate stakeholders (e.g., venue management, People Practices (Employee Relations), or scheduling coordinators). * Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call offs. * Resolve employee staffing issues; including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues and other general questions. * Support employee onboarding by facilitating the completion of new hire paperwork for on-the-spot hires, conducting I-9 processing, and providing orientation and training support as needed. * Contribute to various HR functions, which may involve managing licenses and certifications, coordinating training and development initiatives, and assisting with Time and Attendance related disciplinary actions. * Partner with Coordinators and Supervisor/Manager in all areas of day-to-day departmental orientation. * Support Employee Service Center office with on-site support and tasks essential for sustaining smooth business operations. What do you need to succeed? * Previous call center, HR or administrative (scheduling, payroll, employee services) support experience * Proficiency in Microsoft Office Suite including MS Word, PowerPoint, Excel and strong computer skills; experience with HRIS (e.g., Oracle) and case management software is a plus. * Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large-scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions. * Capable of managing employee situations in a highly sensitive, fast-paced, and dynamic environment, often dealing with high volumes of inquiries. * Strong verbal and written communication skills, along with excellent organizational and time management skills with exceptional attention to detail and a proactive approach to follow-up tasks is a must. * Proficient problem-solving, reasoning, motivational, and organizational skills are essential. * Spanish language skills preferred: Fluency in both English and Spanish (verbal and written) to assist our bilingual employees. Special Requirements * Flexibility to work a varied schedule, including days, nights, weekends, and holidays, as our operations run seven days a week, with consistent late evenings based on event schedules. * May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke and odors. #LI-Onsite Hourly Pay Range $27-$27 USD At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.

Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers. Additional duties may include responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports, and typing. Communicating with customers regarding delivery arrivals. Qualifications Requirements include: Excellent customer service skills, strong computer skills, good written and oral communication, High School Diploma or GED. Position requires the individual to be flexible to work any shift within the 11 am - 7:30 pm schedule. Starting in October shifts may change within the hours of 9am - 9 pm. Additional Information Shifts: Mon-F Pay: $11.00

Pacific Links International provides golfers with a premium golf experience through an innovative membership structure that offers access to the finest collection of high-quality member and affiliated golf clubs in the world. If you are fluent in Mandarin as well as English , Pacific Links International would like you to apply for our call center! Be the primary telephone contact for our clients whenever they need to make, change or inquire on golf course reservations at any one of the company's courses throughout the world. This position also serves as an information resource for clients needing general information on Pacific Links International golf courses and facilities throughout the world. Qualifications Candidates must have strong customer service skills and be bi-lingual , speaking both English and Mandarin . Previous experience with VIP or concierge services or making travel arrangements is preferred. Additional Information This job posting no way implies that these are the only duties to be performed by the employee filling this position. For a complete list of job requirements, please see the Job Description for this p osition. Each employee will be required to comply with any other job-related instructions and to perform any other job-related duties requested by his/her supervisor. Please no phone calls for this position. Applications will be processed once the on-line application and resume are both received. Job offer will be made to viable candidate conditional upon a successful pre-employment background screening and drug test. Pacific Links Hawaii is an Equal Opportunity Employer.

Make a Difference in Healthcare: Join FreedomCare in Nevada! Are you passionate about helping others and building a rewarding career in healthcare? We're building a talent pool of strong customer service professionals for FreedomCare Nevada. We're searching for talented and motivated individuals interested in any of the following roles: HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one. Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them. Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations. Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for. Ideal Candidate Will Possess: Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience. Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers. Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team. Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully. Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations. Technology:Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process. These are hybrid positions that will require all employees to commute into our FreedomCare Nevada office 3 days per week. Our Nevada office is in Las Vegas right off of Flamingo! **Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities* Why Join Us? Impact Lives: You'll play a vital role in supporting individuals and their families in need. Growth opportunities: We offer a supportive environment for professional development and advancement. Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities. FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive. About our Company Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. Review all current available job opportunities here: Jobs - Freedom Care #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$18-$22 USD

FLSA: Non-Exempt (hourly) REVISED: 07/24/2025 REPORTS TO: Pet Support Services Supervisor REVIEWED: 03/29/2025 SUPERVISES: None Responsible for community relations and animal related social services, communicating through the use of phone, email, and text messaging. These communications involve but are not limited to scheduling appointments, instructing finders of found animals, assisting owners who have lost their pet, answering general questions, providing counseling for pet owners, making referrals to programs, providing educational material, and maintaining detailed records of all interactions. Essential Duties and Responsibilities: Represent The Animal Foundation in a professional, polite, and enthusiastic manner. Communicate in a professional, respectful manner verbally, as well as in writing through emails, text messages, memos, and other documents to support the operations of the department. Provide information, assistance, and direction in a respectful, kind, helpful manner to internal and external customers/staff as required. Answer incoming phone calls. Return any voicemail messages, emails, or text messages throughout the work day and make follow-up calls, prior to leaving at the end of the day. Answer customers' questions and provide accurate information about The Animal Foundation's policies and procedures, while attempting to meet the specific needs of each guest. Have conversations with pet owners regarding options for rehoming or surrendering their animals, which can be very emotional, and must be handled with understanding and empathy. Provide counseling, information and resources to pet owners in an effort to help them keep their pet in their home (including the KEPPT program “Keeping Every Person & Pet Together). Assist pet owners with requests for supplies such as food, litter, veterinary services, pet deposits etc. to prevent owner surrenders. Provide recommendations and referrals to both internal and external programs or organizations in an effort to assist pet owners. Advise the public on how to report a lost or found animal, and give direction as to next steps needed to help reunite animals and owners. Enter and maintain detailed records of all interactions (phone, email, text) into Chameleon software (and other software as required). Accurately enter and/or confirm personal information and animal information for all interactions/contacts into Acuity and Chameleon. Review and make contact with pet owners who submit requests online for an owner surrender appointment. Accurately schedule appointments for owner surrender appointments and found animal drop-offs by phone, email, or text using Acuity. Wear company uniform shirts and otherwise dress appropriately and professionally to project a positive image to the public, following the current TAF Uniform Policy each day. Contribute to the efficiency and effectiveness of the organization's service to its customers by offering suggestions and participating as an active member of a work team. Other duties as assigned Education and Experience Requirements: Equivalent to a High School diploma. One (1) year of customer service experience. One (1) year of clerical or administrative experience. License & Certification Requirements: None Required Knowledge and Skills: Knowledge of: Principles and practices of customer service. Basic practices of reviewing person and animal documents for completeness and accuracy. Standard office practices and procedures, including filing and the operation of standard office equipment. Record keeping principles and practices; basic computer applications related to the work. Techniques for dealing effectively and professionally with co-workers and the public, in person, over email, text, and over the telephone. MS Word, MS Excel, Google Chrome, Chameleon, Google Apps, scheduling software, and other basic computer related skills. Correct business English, including spelling, grammar and punctuation. This position may require proficiency in speaking Spanish, as well as English. Proficiency in Spanish is preferred. Skill in: Customer service and telephone etiquette in a high volume setting. Working well under pressure in a very fast paced, stressful environment, while maintaining a calm, helpful, professional manner. Projecting a positive, upbeat and personable demeanor. Attention to detail and multitasking. Gathering and compiling information; preparing accurate reports and summaries. Dealing tactfully and effectively with staff, volunteers and the general public. Understanding and following oral and written directions. Use of business software and associated computer hardware. Communicating effectively in oral and written forms. Working without close supervision in standard work situations. Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. Communicating, relating and interacting with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone, often where relations may be confrontational or strained. Working Conditions and Physical Effort: Physical ability and mobility to work in a typical office environment. Strength to lift and/or move materials weighing up to 10 pounds frequently, 25 pounds occasionally. Vision to read printed materials. Stamina to sit and work with a computer for an extended period of time. Hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Team Members are continuously exposed to animals, animal waste, pet dander, peanut butter, cleaning chemicals, high noise and potentially hazardous conditions, including the risk of animal bites and occasional work outdoors for extended periods of time while exposed to cold and extremely hot temperatures. All team members work in a culture of continuous improvement and are expected to support our mission. Team members must be able to clearly articulate our goals, actively participate in outstanding customer service, and accept responsibility for maintaining our culture of philanthropy. This job description is intended to describe the general nature and level of work expected of this position. This description is not intended to be construed as an exhaustive listing or description of all responsibilities, duties and skills required of incumbents in the job. I have read and understand the above to be a general description of the duties, physical demands and occupational exposures of the position for which I am being hired.

CALL CENTER FOR MARKET RESEARCH & DATA COLLECTION - NO SELLING INVOLVED. Precision Opinion is a leading market research company collecting data by phone for a variety of state and federal studies! We've Moved! We are in Central Las Vegas in a newly renovated State of the Art Call Center. After completing training, you will earn $14 an hour for non-federal health care and political studies after completing a short paid training. No experience necessary and we pay for training! We offer: Flexible Shifts Available from 9 AM - 9 PM Free Coffee and Espresso Bar Paid every Friday Easy work in clean and vibrant environment No selling involved Openings available for Bi-Lingual Spanish - English Public transportation access nearby Qualifications: Ability to read and speak clearly over the phone Proof of eligibility to work in the United States - two forms of ID. Must be at least 18 years of age

As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply to: ************************************************** then apply to Job Number: 142434 At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career. The Cox Communications Difference Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Keep reading to learn more about the role and to apply to join the Cox Communications team today! As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. Primary Responsibilities and Essential Functions • Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment. • Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs. • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule. • Educate customers on active product features, service offerings, billing, charges, and product value. • Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for customers. • Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines. • Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database. • Other duties as assigned. Qualifications Minimum • HS diploma, GED, or relevant work experience. • Effective communication skills. Excellent computer skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. Preferred • Experience in telecommunications industry. • 1 or more years in a sales quota or retention environment. • 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.

Call Center Representative II Full Time (40 Hours) Monday - Saturday (Varies) Headquarters 630 Trade Center Drive Las Vegas, NV 89119 PURPOSE: The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, “Excellent Member Service and Financial Solutions - For Life,” by providing outstanding service to both members and internal members. A key component of this service is to identify member needs and provide appropriate credit union product solutions. To deliver service in alignment with our Service Commitments: I will earn respect and build trust by acting with integrity in every situation. I will understand my role in supporting the team to achieve our purpose. I will focus on people over products and build lasting relationships. I will take ownership and accept responsibility. I will treat my coworkers with the same high standards as I treat my member. I will continuously look for ways to improve myself, my credit union, and my community. I will accept there is no “they”. We are one working toward the same mission. I will commit to the core values. Possess adequate product knowledge as measured by the annual product knowledge certification assessment. Meet or exceed established sales and service goals. SUMMARY: Responsible for building relationships with our credit union members. Must be able to present credit union products and services that match the member needs. Assist members in resolving account and/or loan related problems. Build member relationships through proactively identifying additional products and services that will aid the member in achieving their financial goals. Communicate effectively with prospective and current members and represent the credit union in a positive and professional manner. Provide highest level of caring, personalized service and quality products, while staying abreast of members' needs and expectations. Primarily provides member services via telephone, email, text, or chat by performing transactions on members' accounts, answers questions and cross-sells credit union services, opening accounts, process loan applications, and resolving member concerns. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. In accordance with prescribed methods and operating policies and established practice, the Call Center Representative II: Contribute to the development and refinement of the credit union's member growth and strategy working in a team environment dedicated to exceptional member service. Ability to perform in a high-volume/production, fast-paced Call Center environment processing new accounts and assisting members. This includes inbound and outbound calls to members and potential members offering products and services to enhance the member engagement. Ability to organize and prioritize work in a high volume and fast paced environment to ensure timely and accurate new account openings, processing of all requests, and resolving member questions, concerns, or issues. Professionally greets and interviews members and potential members to determine financial needs. Suggests and explains appropriate deposit, lending, and investment products. Answers questions about products and services and recommends suitable products and services as well as suitable insurance products and ancillary products; resolves problems that are within their authority; refers problems that are beyond their authority to their supervisor, along with their recommendations. Uncovers opportunities to refer business to other lines of business partners within the credit union such as mortgage solutions, member business solutions, and investment solutions. Responsible for accurately completing New Account applications received via online and mobile applications. Capturing member's direct deposit, gathering all required documents, properly following compliance, and regulatory guidelines. Work cooperatively with Call Center team as well as other departments to assist members and connects members to appropriate staff member or department when needed with minimum transfers. Processes a variety of financial transactions for members including processing transfers and loan payments within credit union accounts, issuing checks/drafts, and other negotiable instruments. Identify cross-sell opportunities to enhance relationship with member and provide enhanced services to members by maintaining expert level of knowledge of Credit Union features and benefits, products, and services. This position models a retail type sales and service environment. Responds and researches member inquiries regarding account history including loan amortization, access to services, resolving account discrepancies, balancing and reconciling, card and account disputes, adding or reducing service features on various accounts, assisting members to make the most effective use of automated services and explaining loan decisions. Effectively explain the features and benefits of credit union electronic services and payments including debit and credit cards, eVoice, SilverConnect, online and mobile banking (consumer and business) including bill payment, mobile app functions, POPmoney (P2P), Card Controls, Positive Pay, online wires, direct deposit, ACH and payroll deduction. Be familiar with Loans PQ, and able to review and communicate credit application decisions for consumer loans. Take ownership of all member requests, with minimal need to refer to another department within the Credit Union. Performs clerical duties such as photocopying, faxing, processing incoming and outgoing mail, filing and notary services. May perform Senior Call Center Representative duties as required in their absence. May assist in training new Call Center Representatives in all financial service transactions and Call Center procedures. Meet and/or exceed all assigned call center goals (i.e. Average Handle Time, Abandon Call Ratios, Average Hold Time, and Percentage of Connected Calls. This includes all new account cross sell ratio goals and referrals. Competent and confident in the sales environment. Meet or exceed minimum expectations and referral goals as assigned. Follow established credit union policies and procedures, government rules and regulations, and security guidelines. Cooperative and positive attitude toward members, potential members, and credit union team. Maintain a professional appearance and demeanor. Adhere and promote the credit union's core values (SMART Pro). Perform all required functions with accuracy, efficiency, dependability and within the Credit Union's standard of conduct. Performs other duties as assigned. EDUCATION and/or EXPERIENCE: High School diploma or GED; two-five years related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of credit union's computer systems for performing basic input/output tasks including Word and Excel desired. *ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED* **SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED** SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE) DRUG-FREE WORKPLACE

Job Description OnPoint CX Solutions is hiring Call Center Commercial Sales Representatives to join our in-office Henderson call center. This role is ideal for experienced B2B, commercial, or call center sales professionals who enjoy outbound calling, closing deals, and working in a performance-driven environment. If you have experience selling over the phone to businesses and are motivated by results, commission, and growth opportunities, this role is for you. Job Overview As a Call Center Commercial Sales Representative, you will make outbound calls to business accounts to educate decision-makers on our client's energy services and enroll them into qualifying programs. This is a high-volume call center sales role focused on commercial accounts-not residential consumers. You'll work in a fast-paced sales floor environment with structured goals, ongoing coaching, and clear performance expectations. Key Responsibilities Make outbound sales calls to commercial/business accounts Present and explain energy service options clearly and confidently Overcome objections and close sales over the phone Build rapport with business owners and decision-makers Track activity, leads, and enrollments in the CRM system Meet or exceed daily, weekly, and monthly sales targets What We're Looking For Previous B2B, commercial sales, or call center sales experience Strong phone presence and persuasive communication skills Proven ability to close sales and handle objections Self-motivated, competitive, and goal-oriented mindset Comfortable working in a call center sales environment Ability to multitask and navigate multiple systems/screens Reliable attendance and punctuality Open availability; standard hours are Monday-Friday, 6:00 AM-2:30 PM (subject to change based on operations) Compensation This position offers hourly pay starting at $13.50 per hour, paid weekly. After 30 days of employment and hitting commission, the hourly rate increases to $15.00 per hour. In addition to hourly pay, agents are eligible for commission and performance-based bonuses. What We Offer Weekly pay Paid training and ongoing sales coaching Commission and bonus opportunities Clear path for advancement as we continue to grow High-energy, performance-driven sales floor Casual dress code Supportive team environment About OnPoint CX Solutions OnPoint CX Solutions is a growing business process outsourcing (BPO) company providing call center sales, customer care, retention, and back-office support. We specialize in the energy sector, helping businesses understand their options and make informed decisions when selecting an energy supplier. If you have experience in commercial, B2B, or call center sales and are ready to grow in a fast-paced sales environment, we encourage you to apply. Applications are reviewed daily. Powered by JazzHR KlaThGIJou

Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com. Who are we hiring? The Employee Service Center Representative champions a high standard of service driving operational efficiency. The Employee Service Center Representative serves as an engaging first point of contact, providing comprehensive customer service support to our frontline Venue employees throughout all MSG company venues. Through a proactive approach, the Employee Service Representative builds positive relationships and delivers solutions across various channels, including ticketing, email, phone, and face-to-face interactions. What will you do? Act as the primary point of contact for Tier 1 employee inquiries (phone, in-person, and ticketing system). Resolve initial requests within the designated Service Level Agreement (SLA) and efficiently escalate Tier 2 issues to appropriate stakeholders (e.g., venue management, People Practices (Employee Relations), or scheduling coordinators). Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call offs. Resolve employee staffing issues; including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues and other general questions. Support employee onboarding by facilitating the completion of new hire paperwork for on-the-spot hires, conducting I-9 processing, and providing orientation and training support as needed. Contribute to various HR functions, which may involve managing licenses and certifications, coordinating training and development initiatives, and assisting with Time and Attendance related disciplinary actions. Partner with Coordinators and Supervisor/Manager in all areas of day-to-day departmental orientation. Support Employee Service Center office with on-site support and tasks essential for sustaining smooth business operations. What do you need to succeed? Previous call center, HR or administrative (scheduling, payroll, employee services) support experience Proficiency in Microsoft Office Suite including MS Word, PowerPoint, Excel and strong computer skills; experience with HRIS (e.g., Oracle) and case management software is a plus. Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large-scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions. Capable of managing employee situations in a highly sensitive, fast-paced, and dynamic environment, often dealing with high volumes of inquiries. Strong verbal and written communication skills, along with excellent organizational and time management skills with exceptional attention to detail and a proactive approach to follow-up tasks is a must. Proficient problem-solving, reasoning, motivational, and organizational skills are essential. Spanish language skills preferred: Fluency in both English and Spanish (verbal and written) to assist our bilingual employees. Special Requirements Flexibility to work a varied schedule, including days, nights, weekends, and holidays, as our operations run seven days a week, with consistent late evenings based on event schedules. May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke and odors. #LI-Onsite Hourly Pay Range$27-$27 USD At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.

FLSA: Non-Exempt (hourly) REVISED: 07/24/2025 REPORTS TO: Pet Support Services Supervisor REVIEWED: 03/29/2025 SUPERVISES: None Responsible for community relations and animal related social services, communicating through the use of phone, email, and text messaging. These communications involve but are not limited to scheduling appointments, instructing finders of found animals, assisting owners who have lost their pet, answering general questions, providing counseling for pet owners, making referrals to programs, providing educational material, and maintaining detailed records of all interactions. Essential Duties and Responsibilities: Represent The Animal Foundation in a professional, polite, and enthusiastic manner. Communicate in a professional, respectful manner verbally, as well as in writing through emails, text messages, memos, and other documents to support the operations of the department. Provide information, assistance, and direction in a respectful, kind, helpful manner to internal and external customers/staff as required. Answer incoming phone calls. Return any voicemail messages, emails, or text messages throughout the work day and make follow-up calls, prior to leaving at the end of the day. Answer customers' questions and provide accurate information about The Animal Foundation's policies and procedures, while attempting to meet the specific needs of each guest. Have conversations with pet owners regarding options for rehoming or surrendering their animals, which can be very emotional, and must be handled with understanding and empathy. Provide counseling, information and resources to pet owners in an effort to help them keep their pet in their home (including the KEPPT program “Keeping Every Person & Pet Together). Assist pet owners with requests for supplies such as food, litter, veterinary services, pet deposits etc. to prevent owner surrenders. Provide recommendations and referrals to both internal and external programs or organizations in an effort to assist pet owners. Advise the public on how to report a lost or found animal, and give direction as to next steps needed to help reunite animals and owners. Enter and maintain detailed records of all interactions (phone, email, text) into Chameleon software (and other software as required). Accurately enter and/or confirm personal information and animal information for all interactions/contacts into Acuity and Chameleon. Review and make contact with pet owners who submit requests online for an owner surrender appointment. Accurately schedule appointments for owner surrender appointments and found animal drop-offs by phone, email, or text using Acuity. Wear company uniform shirts and otherwise dress appropriately and professionally to project a positive image to the public, following the current TAF Uniform Policy each day. Contribute to the efficiency and effectiveness of the organization's service to its customers by offering suggestions and participating as an active member of a work team. Other duties as assigned Education and Experience Requirements: Equivalent to a High School diploma. One (1) year of customer service experience. One (1) year of clerical or administrative experience. License & Certification Requirements: None Required Knowledge and Skills: Knowledge of: Principles and practices of customer service. Basic practices of reviewing person and animal documents for completeness and accuracy. Standard office practices and procedures, including filing and the operation of standard office equipment. Record keeping principles and practices; basic computer applications related to the work. Techniques for dealing effectively and professionally with co-workers and the public, in person, over email, text, and over the telephone. MS Word, MS Excel, Google Chrome, Chameleon, Google Apps, scheduling software, and other basic computer related skills. Correct business English, including spelling, grammar and punctuation. This position may require proficiency in speaking Spanish, as well as English. Proficiency in Spanish is preferred. Skill in: Customer service and telephone etiquette in a high volume setting. Working well under pressure in a very fast paced, stressful environment, while maintaining a calm, helpful, professional manner. Projecting a positive, upbeat and personable demeanor. Attention to detail and multitasking. Gathering and compiling information; preparing accurate reports and summaries. Dealing tactfully and effectively with staff, volunteers and the general public. Understanding and following oral and written directions. Use of business software and associated computer hardware. Communicating effectively in oral and written forms. Working without close supervision in standard work situations. Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. Communicating, relating and interacting with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone, often where relations may be confrontational or strained. Working Conditions and Physical Effort: Physical ability and mobility to work in a typical office environment. Strength to lift and/or move materials weighing up to 10 pounds frequently, 25 pounds occasionally. Vision to read printed materials. Stamina to sit and work with a computer for an extended period of time. Hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Team Members are continuously exposed to animals, animal waste, pet dander, peanut butter, cleaning chemicals, high noise and potentially hazardous conditions, including the risk of animal bites and occasional work outdoors for extended periods of time while exposed to cold and extremely hot temperatures. All team members work in a culture of continuous improvement and are expected to support our mission. Team members must be able to clearly articulate our goals, actively participate in outstanding customer service, and accept responsibility for maintaining our culture of philanthropy. This job description is intended to describe the general nature and level of work expected of this position. This description is not intended to be construed as an exhaustive listing or description of all responsibilities, duties and skills required of incumbents in the job. I have read and understand the above to be a general description of the duties, physical demands and occupational exposures of the position for which I am being hired.