Customer Experience Representative
Call center representative job in Tacoma, WA
Responsive recruiter Benefits:
Employee discounts
Flexible schedule
Free food & snacks
Summary:Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company.
Make waves and pave the way for your career. At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.
Perks and Benefits:
Paid on-the-job training
Flexible scheduling
Culture driven company
Employee recognition programs
Primary Duties and Responsibilities:
Answers telephones, emails and texts and responds to inquiries in a professional manner.
Conducts sales calls for prospective members.
Processes student registrations using effective sales/customer service techniques.
Resolves customer concerns/complaints using a professional approach.
Assists customers with purchases of merchandise and memberships.
Greets parents and students as they report to the front desk.
Checks in students on the attendance tracking system.
Maintains cleanliness of the lobby, snack shack, changing areas, and restrooms.
Makes calls to resolve open account problems
Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
Job Qualifications and Skills
Ability to work with children
Excellent communication and organizational skills
High energy
Strong work ethic
Must pass background examinations prior to training
About Goldfish Swim School:
Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too!
Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow:
Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas
Our pools are disinfected with chlorine to provide the safest swimming environment
Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus
If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us. Goldfish Swim School Tacoma is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see ********************************************** The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School Tacoma is an Equal Opportunity Employer. Compensation: $17.50 - $20.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life's accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
Auto-ApplyCALL CENTER REPRESENTATIVE
Call center representative job in Bellevue, WA
Compensation Range: $18.00-$20.00 / Hour Schedule: Saturday & Sunday 5:30am - 2:00pm About Us: One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About us. Our Legacy)
Culture:
We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
About the Position:
As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone. Your primary focus will be providing exceptional customer service, answering inquiries, and resolving issues promptly. You'll work as part of a dynamic team, and your ability to communicate effectively and efficiently is essential. The position is in-person with a schedule of Sat/Sun 10:00 am - 6:00 pm. Other duties and responsibilities are embodied in our Company's core values as follows:
Accountability
* Take ownership of customer inquiries and issues, ensuring prompt and effective resolution.
* Keep accurate records of customer interactions and follow-up actions.
* Adhere to call center policies, procedures, and quality standards.
* Participate in ongoing training and development programs to improve skills and knowledge.
Family
* Promote teamwork, cooperation, and mutual respect among call center staff.
* Collaborate with team members and supervisors to share insights, best practices, and customer feedback.
* Work together to achieve team and individual performance targets.
* Celebrate achievements and milestones together as a team.
Exceptional Ace Service
* Strive to deliver exceptional service experiences to customers on every call.
* Handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing product or service information.
* Maintain a high level of parking knowledge to effectively assist customers.
* Understand and address customer needs and concerns with empathy and professionalism.
* Continuously seek ways to improve service quality and exceed customer expectations.
Communication
* Communicate with customers in a clear, empathetic, and professional manner.
* Collaborate with colleagues and supervisors to share insights and best practices.
* Escalate complex issues to appropriate departments when necessary and follow up on resolutions.
* Provide feedback on customer trends and issues to improve service.
Profitability
* Record and maintain detailed and accurate customer information and interactions in the CRM system.
* Identify opportunities to maximize revenue through customer retention.
* Contribute to cost-effective operations by optimizing call handling processes.
* Utilize resources efficiently to ensure profitability.
About YOU:
The ideal candidate is a great communicator, has excellent phone etiquette, and is dedicated to delivering top-notch customer service.
Your Qualifications:
* High school diploma or equivalent; some college education preferred.
* Previous customer service or call center experience is a plus.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Ability to handle high call volumes and stressful situations with patience and professionalism.
* Proficiency in using CRM software and call center technology.
What We Can Offer You for All Your Hard Work:
* Vacation/Sick for full-time and part-time employees
* Holiday full-time and part-time employees
* Discount programs
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: ***************************** describing the accommodation.
Airline Customer Service Agent SEA - English/Mandarin Speakers
Call center representative job in Seattle, WA
Job Description
Must be fluent in Mandarin and English
Pacific Aviation is seeking bilingual Airline Customer Service Agents fluent in Mandarin and English to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of China Airlines. This night shift role is perfect for individuals who enjoy working in international travel, value clear communication, and are passionate about helping others.
With over 25 years of experience partnering with top international carriers, Pacific Aviation is proud to offer a collaborative, inclusive workplace where great service and personal growth go hand-in-hand.
What You'll Do
Welcome and assist passengers through check-in, boarding, and arrival processes
Accurately review travel documents and issue boarding passes
Offer bilingual assistance to travelers with questions or concerns
Communicate clearly with passengers, coworkers, and airline staff
Help maintain a smooth flow of operations in the terminal
Ensure compliance with airline procedures and safety standards
Contribute to a team that thrives on cooperation, respect, and high-quality service
Requirements
What You Bring
Fluency in Mandarin and English (required)
Strong interpersonal and communication skills
Computer skills with accurate data entry
Ability to stay calm and effective in a busy airport environment
Physical ability to be on your feet and move throughout the shift
Legal authorization to work in the U.S.
Must pass a background check and drug test Schedule
Must be available weekends and holidays
Schedule
Part-Time
Must be available weekends and holidays
Must be able to work a 4 to 5 hour shift between the hours of 6pm to 2am
Benefits
Hourly Rate: $ 21.00
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (PTO)
Paid Training
Uniform Provided
Parking Discount
Referral Bonus
Call Center Representative
Call center representative job in Tukwila, WA
Call Center Representative Luxury Bath of Seattle - Seattle, WA Luxury Bath is one of the fastest-growing brands in the acrylic bath remodeling industry. Our mission is simple: to help homeowners fall in love with their bathrooms again by providing beautiful, durable, and maintenance-free bath remodeling solutions. We're looking for sharp, driven people to join our team and grow with us.
We're hiring Call Center Representatives who thrive in fast-paced environments, love talking to people, and want to earn well above a standard hourly wage through performance-based bonuses and commissions. There is no ceiling on commission - your earning potential is entirely in your hands.
Compensation
• $42,000 base salary + significant commission
• Top performers regularly earn $60,000-$80,000+ annually
• Rapid advancement opportunities for strong performers
What You'll Do
• Make and receive calls with homeowners to schedule in-home design consultations
• Confirm and follow up on appointment leads generated from marketing campaigns
• Coordinate schedules with the sales team and keep calendars organized
• Provide excellent customer service and handle objections with confidence
• Hit (and exceed) weekly and monthly appointment goals
What We're Looking For
• Strong communication skills - clear, friendly, and persuasive
• Comfortable working evenings and weekends
• Confident with technology and CRM tools
• Team players with a competitive streak and a drive to win
• Prior call center, sales, or customer service experience preferred
Why Work With Us
• Uncapped earning potential
• Growth opportunities with a rapidly expanding company
• Supportive team culture and hands-on training
• Real opportunity to turn effort into income and advancement
Limited positions available - apply now and build a career, not just a job.
Auto-ApplyCall Center Representative
Call center representative job in Renton, WA
Job Description
As a Call Center Representative, you will work in our Centralized Intake System to be the first-line response to homeless clients and partner agencies related to inquiries for our programs and referrals. This position also includes responding to Mission calls from the main line related to other departments such as donors, gift processing, marketing, outreach, aftercare and GIK. In addition, this position will ensure partnering agencies' questions are answered and will conduct the pre-intake process for guests entering our programs.
Scheduled: Monday - Friday 8:00 am - 5:00 pm
Starting pay: $21.68 per hour
How you will serve
Answer the Mission Central Intake hotline in a compassionate and professional manner.
Provide an average of four services to each caller:
Assess participant needs.
Provide supportive advocacy.
Start intake into program if applicable.
Offer information and appropriate referrals to community services if necessary or to a Mission location using warm handoffs when possible.
Return voicemail and emails from clients and community partners.
Respond to Mission calls from the main line related to other departments such as donors, gift processing, marketing, outreach, aftercare and GIK. Call back clients on list when shelter/program space is available.
Accurately obtain and record client demographic information for use in identifying service and geographic needs of callers
Enter accurate data and report to Call Center Manager and Director of External Affairs as requested for continuous improvement to our intake process.
Work with Mission Relationship Manager to provide comprehensive information and referral services.
Maintain a level of comfort and ability around basic technology (email, databases, etc.) as well as future systems as our technology needs progress.
Other tasks and projects assigned.
Participate in organizational meetings, training, and initiatives as required.
Perform other duties assigned to support the Mission's success.
How you qualify
Acknowledge and sign the Mission's Statement of Faith (see below).
High School Diploma or equivalent required.
1 - 2 years of experience in a call center environment (inbound and outbound calls). Experience with a service provider preferred.
Experience working with a complex or multi-line phone system required.
Experience working with a client tracking system Clarity or similar CRM preferred.
Proficient with Microsoft Office Suite (Outlook, Excel & Word)
The ability to speak multiple languages is highly preferred.
Knowledge of homeless services is a plus.
How we support each other
Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Him.
Faithfully upholds The Mission and your team in prayer.
Participates in team devotions as schedule permits.
Demonstrates behavior aligned with the Mission's Statement of Faith, Standard of Conduct, policies, and expectations.
Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors.
Benefits
All regular full-time employees, you are eligible to participate in our generous benefits package:
Medical / Dental / Vision
Long Term Disability - 100% company paid
Basic Life Plan - 100% company paid
Voluntary Products
EAP and 24/7 Virtual Mental Health - 100% company paid
4 weeks of paid vacation (prorated based on hire date)
11 paid holidays + 1 Floating Holiday
Personal Day and Birthday holiday
Retirement benefits w/ company match
Continuing Education Reimbursement Program
Work Environment
While performing the duties of this job, the employee is frequently required to sit for extended periods of time in a temperature-controlled environment. Requires frequent use of computers, keyboarding, and talking on the telephone. Occasionally you will stand, balance, twist, stoop, kneel and reach with hands/arms. Occasionally lifts up to 20 pounds and walks, use stairways to climb to multiple floors within the company. Requires frequent use of cognitive abilities including frequent memory recall and occasional decision making. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.
Statement of Faith
We believe the Bible is the inspired, infallible, authoritative Word of God. (2 Tim. 3:16-17, 2 Pet. 1:20-21)
We believe there is one God, eternally existent in three Persons: Father, Son, and Holy Spirit. Deut. 6:1, Matt. 28:19, Rom. 8:14-17, Eph. 4:4-6, 1 Tim. 2:5, 1 Pet. 1:2
We believe in the deity and humanity of our Lord Jesus Christ:
His virgin birth (Luke 1:35, John 1:1-2, John 1:14)
His sinless life (Phil. 2:5-11)
His miracles (Matt. 4:23)
His vicarious and atoning death through His shed blood on the cross, the forgiveness of sins (Rom. 3:23-25, 2 Cor. 5:21, 1 John 2:1-2)
His bodily resurrection from the dead (Rom. 8:34, 1 Cor. 15:3-5)
His ascension into heaven, now seated at the right hand of the Father (Acts 1:9-11, Heb. 1:3, Heb. 9:24)
His future return in power and glory (1 Thess. 4:16-18)
We believe that salvation of the lost is possible through the shed blood of the Lord Jesus Christ by faith apart from works, and regeneration by the Holy Spirit. (Eph. 1:7, Eph. 2:8-9, John 1:12, John 3:36, 2 Cor. 5:17, Titus 3:5, John 14:17)
We believe in the present ministry of the Holy Spirit by whom Christ indwells each believer enabling them to live a godly life of obedience as they reach for maturity. (John 14:17, Acts 1:8, John 16:13, John 14:26, 2 Cor. 1:21-22, Gal. 5:22-23)
We believe in the bodily resurrection of the saved and their eternal life with God. We believe in the bodily resurrection of the unsaved and their eternal separation from God. (1 Cor. 15:20-28, Matt. 25:45-46, Rev. 20:11-15)
We believe in the spiritual unity of believers in Christ. (Eph. 2:13-14, Eph. 4:1-6, John 17:20-23, Phil. 2:1-4)
Mission Statement
To bring the love of Jesus and hope for a new life to our homeless neighbors.
Vision Statement
To see every homeless neighbor - beloved, redeemed, restored.
Pre-Employment
This position is subject to pre-employment, criminal background check and must be able to pass a 4-panel drug screen.
Healthcare Call Center Representative
Call center representative job in Seattle, WA
Workforce Classification:
On-site
Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient's well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.
We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures-all focused on the common goal of nurturing the health of those we serve.
Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions.
The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling appointments, managing inquiries, and supporting patients' access to healthcare services. The Call Center Representative builds positive relationships with patients, delivering a seamless, compassionate experience that enhances clinic operations. This role will work on-site at one of our following clinics: Westlake (Seattle), Ballard (Seattle), Redmond, Federal Way, Wenatchee, North Country Homes (Spokane) or Spokane Valley.
What you'll do:
Respond to incoming calls and messages from patients, answering questions related to appointments, services, billing, and general inquiries.
Provide clear, compassionate, and respectful communication with each patient to ensure a positive experience.
Achieve daily inbound call goals aligned with call volume demands.
Schedule, reschedule, and confirm patient appointments efficiently, ensuring alignment with clinic availability and patient preferences.
Coordinate with clinic staff to ensure timely patient inquiry follow-up and updating patients promptly if changes are .
Verify insurance information and patient records for accuracy, notifying patients of necessary pre-visit requirements.
Enter patient information accurately into electronic medical records (EMR) systems, maintaining confidentiality and adhering to HIPAA regulations.
Manage patient files, notes, and communication logs to support seamless care coordination.
Update records as needed and ensure all patient interactions are documented for future reference.
Provide general administrative support to the clinic, assisting with patient referrals, follow-up calls, co-pay collection and other tasks as needed.
Communicate regularly with clinic staff to maintain up-to-date information on clinic operations, resources, and policies.
Assist in developing improved communication processes to streamline patient services.
What you'll bring:
High school diploma or equivalent.
One year of customer service experience in a call center, medical office setting, or equivalent experience.
Proficiency in Microsoft Office Suite.
Understanding of healthcare customer service best practices, HIPAA regulations, and medical terminology.
Strong verbal and written communication skills, active listening, problem-solving abilities, and proficiency in using healthcare-related software.
Ability to manage high volumes of calls efficiently, maintain a calm and empathetic demeanor, work independently, and adapt to a fast-paced environment.
Associate's degree in healthcare administration, customer service, or a related field. (Preferred)
Two years of experience in a medical call center or similar environment. (Preferred)
Knowledge of medical terminology and healthcare insurance processes. (Preferred)
Experience using EPIC. (Preferred)
Working Environment
Work is primarily performed in an office setting within a healthcare organization, which may include proximity to patient care areas.
The work environment is generally quiet, but may involve some interruptions, high-paced demands and interactions with various departments.
This role requires the ability to navigate within clinical or administrative areas of a healthcare organization.
Physical Requirements
The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:
This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer.
Ability to life or carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items.
This role requires the ability to keyboard and computer for extended periods of time and to communicate clearly and understandably in person, and over the telephone.
Manual dexterity for data entry and use of office equipment.
Vaccine Requirement:
Kinwell currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza, COVID-19, and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines.
Kinwell provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the American with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview process which will ensure an equal employment opportunity without imposing undue hardship on Kinwell. Please inform our Talent Acquisition team (****************************) if you are requesting an accommodation to participate in the application process.
What we offer:
Paid Time Off & Paid Holidays
Medical/Vision/Dental Insurance
Personal Funding Accounts (HSA, FSA, DCA)
401K
Basic Life Insurance
Disability-Short Term and Long-Term
Supplemental Life and ADD&D
Tuition Reimbursement for qualifying programs
Employee Assistance
The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience.
National Plus Salary Range:
$46,100.00 - $69,200.00
*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska
.
Auto-ApplyCustomer Service Representative
Call center representative job in Tacoma, WA
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.
The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.
FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.
Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
Compensation: 31,750 - 34,750
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyCall Center Representative
Call center representative job in Bellevue, WA
Compensation Range: $18.00-$20.00 / Hour
Schedule: Saturday & Sunday 5:30am - 2:00pm
About Us:
One of the reasons why we are the nation's leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About us. Our Legacy)
Culture:
We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
About the Position:
As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone. Your primary focus will be providing exceptional customer service, answering inquiries, and resolving issues promptly. You'll work as part of a dynamic team, and your ability to communicate effectively and efficiently is essential. The position is in-person with a schedule of Sat/Sun 10:00 am - 6:00 pm. Other duties and responsibilities are embodied in our Company's core values as follows:
Accountability
Take ownership of customer inquiries and issues, ensuring prompt and effective resolution.
Keep accurate records of customer interactions and follow-up actions.
Adhere to call center policies, procedures, and quality standards.
Participate in ongoing training and development programs to improve skills and knowledge.
Family
Promote teamwork, cooperation, and mutual respect among call center staff.
Collaborate with team members and supervisors to share insights, best practices, and customer feedback.
Work together to achieve team and individual performance targets.
Celebrate achievements and milestones together as a team.
Exceptional Ace Service
Strive to deliver exceptional service experiences to customers on every call.
Handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing product or service information.
Maintain a high level of parking knowledge to effectively assist customers.
Understand and address customer needs and concerns with empathy and professionalism.
Continuously seek ways to improve service quality and exceed customer expectations.
Communication
Communicate with customers in a clear, empathetic, and professional manner.
Collaborate with colleagues and supervisors to share insights and best practices.
Escalate complex issues to appropriate departments when necessary and follow up on resolutions.
Provide feedback on customer trends and issues to improve service.
Profitability
Record and maintain detailed and accurate customer information and interactions in the CRM system.
Identify opportunities to maximize revenue through customer retention.
Contribute to cost-effective operations by optimizing call handling processes.
Utilize resources efficiently to ensure profitability.
About YOU:
The ideal candidate is a great communicator, has excellent phone etiquette, and is dedicated to delivering top-notch customer service.
Your Qualifications:
High school diploma or equivalent; some college education preferred.
Previous customer service or call center experience is a plus.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to handle high call volumes and stressful situations with patience and professionalism.
Proficiency in using CRM software and call center technology.
What We Can Offer You for All Your Hard Work:
Vacation/Sick for full-time and part-time employees
Holiday full-time and part-time employees
Discount programs
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email:
Memberservices@aceparking.com
describing the accommodation.
Customer Service Representative - Des Moines WA
Call center representative job in Des Moines, WA
Brown Bear Car Wash seeks customer service representatives for our car wash at 22706 West Marine View Drive in Des Moines. If you're looking for a part-time job or want to start your career, Brown Bear is the place for you. Brown Bear has been a part of our community for over 65 years, and all of our senior managers started as Customer Service Representatives. With a great starting wage of $20 per hour, flexible hours, and a fun environment, Brown Bear Car Wash is the place to apply!
Benefits may include:
Medical/Dental/Vision*
401(k)**
Bonuses
PTO - Accrual starting day 1
Holiday pay on 6 major holidays
Direct Deposit
Employee Wellness Program - LifeCare
Employee Discount Program - LifeMart
Tuition reimbursement up to $4,000 per year
And of course, free car washes!
Key things you should know about Brown Bear Car Wash:
We have an active, high-paced work environment. If you like working outdoors, you will love working here!
We promote from within. Wherever you start, there are opportunities to grow and advance.
We like friendly people. We serve our customers with a big smile and cheerful personality.
We value teamwork. We expect and foster cooperation with all team members, company personnel, and customers.
We grow and develop both car washes AND people. We will help you learn and enhance your skills in customer service, safety, mechanics, management, and administration as our company continues to expand as the number-one car wash in Washington.
We love clean. We expect and maintain clean sites, clean employees, clean cars, and clean standards.
Minors, those who are 16 or 17, will be required to complete a Parent School Authorization form before starting work. Speak with the manager for details.
*After 6 months of employment, working an average of 30+ hours per week.
**Eligible after 12 months of employment for all team members 18+ years of age.
Auto-ApplyCustomer Success Representative
Call center representative job in Seattle, WA
Job Description
What you'll do
Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
Advise customers on solution features, configuration options, and system processes and procedures
Configure and customize new customer instances, as well as understand and configure interfaces to third-party applications
Manage changes to requested solutions, including following the documented change request process for scope and billing management
Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
Provide proactive outreach at all stages of the customer lifecycle
Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
Participate in customer support standby rotations when the regular support team is unavailable
Assist, if requested, in the sales process, providing technical sales support
Skills you'll need
Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
One or more years of experience managing software implementation projects
Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
Excellent communication and presentation skills
Must be personable and enjoy working with people in an entirely customer-facing role
Knowledge of project management/delivery methods and tools
Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
Working knowledge of Scrum and other Agile methodologies
Bonus: previous experience with programming, or ability to write simple database queries and scripts
Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
Experience in the Workforce Management domain preferred
Experience with Salesforce (or other CRM) desired
Ability to travel (job requires up to 30% travel)
Comfortable working as needed in a remote environment with video-conferencing tools
What you'll get
Competitive wages
ESPO (employee stock option program)
Medical/dental vision coverage
401(k)
Flexible PTO and 10 paid holidays per year
Career advancement opportunities
Customer Growth Representative
Call center representative job in Seattle, WA
Job DescriptionAbout Virtualite Virtualite Business Process Outsourcing Services partners with entrepreneurs and growing organizations to streamline operations through virtual support and digital process management solutions. Our focus on reliability, efficiency, and scalable growth allows our clients to operate at a higher level.
We are currently seeking a customer growth representative to drive revenue through account expansion, upselling and client development.
In This Role:
• Manage a portfolio of active client accounts
• Identify upsell, cross-sell, and expansion opportunities
• Conduct consultative conversations to uncover evolving client needs
• Present additional service solutions that align with client goals
• Maintain accurate account notes, pipeline updates, and forecasts in CRM tools
• Collaborate with onboarding and operations teams to support seamless service delivery
We are looking for:
• Experience in account management or customer growth is a plus but not required
• Strong relationship-building and consultative selling skills
• Comfortable managing multiple accounts and ongoing conversations
• Goal-oriented, organized, and detail-focused
• Strong verbal and written communication skills
What we offer:
• Competitive base compensation with performance-based incentives
• Benefits including medical, dental, vision, 401k, and paid time off
• Career growth opportunities within a scaling organization
• Ongoing training and leadership support
• Collaborative team culture focused on client success
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jOotuU8BAN
Customer Experience Representative
Call center representative job in Kent, WA
Why you will love Sierra Forest Products:
We are North Americas premier distributor of globally sourced specialty forest products. That means our products are not only sustainably sourced, but we are building a workforce for the future.
We stand proudly for our people and support their success through career advancement and development. From Innovation, diversity, equity & inclusion, we also strive to do what's best for our people, customers, and communities.
The impact you will have:
As a Customer Experience Representative for Sierra Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience.
The Customer Experience Representative's responsibilities include supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of our products and capable of selling the benefits to our customers.
What you will do:
Deliver exceptional and quality customer service to existing customers and clients.
Handle inbound sales inquiries and customer inquiries.
Process and enter sales orders.
Resolve order-related issues (delays, credits, and returns).
Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
Actively sell and grow an existing account base.
Become a brand ambassador with a comprehensive knowledge of our products and specifications.
Provide overall sales support to the outside sales team.
What you bring to the table:
Driven, positive and energetic individual.
Ability to resolve problems and conflicts as they occur.
Proven experience in sales and/or the building products industry.
Passion for relationship building.
Ability to work in a fast paced, team driven environment.
Hard working and entrepreneurial.
Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.
At Upper Sierra of workplace experiences and backgrounds. Whether you are new to Lumber Products, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why people love working here:
Comprehensive benefits.
Work life balance and no weekend work.
We offer meaningful work and opportunities for career growth.
Our team members have 1 paid volunteer day per year to give back to a cause of their choice.
We offer an opportunity to build and grow a career in the wood distribution industry.
The company provides uniforms and safety shoe allowance.
401K plan to help save for your future!
Driver Referral Incentive Pay.
Employee Recognition Program.
Tuition assistance.
And so much more!
Auto-ApplyCustomer Success Representative
Call center representative job in Seattle, WA
Job DescriptionDescription:
bidadoo auctions are the largest business and industrial online auction company on the world's largest marketplace. Our customers include leading Fortune 500 companies such as Herc Rentals, John Deere Remarketing, Boeing, Genie/Terex, Boeing, JCB, City of Seattle, John Deere Remarketing, etc.
Responsibilities include:
Customer / Seller Advocate in the Auction Service Center in support of Customer Success
Primary liaison go-to person between Field Sales Personnel and field operations personnel other bidadoo departments in support of all Customer Services and Seller Success
Responsible for managing contracts, agreements, and projects items in a proactive manner to represent your assigned area and customers
Manage onboarding of customers and setting-up projects and customers for success - this includes customer welcome, customer engagement and reporting, Pre-auction coordination and calls, project inventory management, problem resolution, etc.
Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses
Assist with sales analysis/reports
Establish relationships with sellers and customer to maintain on-going good communications to exceed customer expectations
Assist with appraisal and valuation process: pictures, specifications, data entry, etc.
Ability to learn and have intricate knowledge of the company's service offerings, processes, people, and technologies
Provide proactive feedback to the team for continuous improvement of the company's seller service offerings, and competitive positioning
Assist with agreement compliance: Liens, Titles, Payoffs, Invoices, etc
Other duties as assigned in response to the sales team and to create repeat business.
Requirements:
Qualifications Include:
2+ years of experience in a B2B customer service role
1+ years of experience reviewing customer contracts
Intermediate experience with Microsoft Office Suite and GSuite
CRM experience- Salesforce preferred
Sales support experience
Collaborative, solution-based attitude
Bidadoo is an equal opportunity employer.
Event Operations Staff | Part-Time| Lynnwood Event Center
Call center representative job in Lynnwood, WA
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Performs facility set-ups, tear-downs, clean-up and routine building maintenance as scheduled. Light to moderate building maintenance is included in these requirements
This role pays an hourly wage of $20 to $23.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
About the Venue
Lynnwood Event Center, previously Lynnwood Convention Center, is a vibrant venue located 15 miles north of downtown Seattle. With sweeping mountain views and a short ride by car to the Puget Sound, we offer our clients and guests more than the typical meeting space. Built in 2005, we currently have 34,000 square feet of meeting space that stays busy year round and we're looking forward to a future expansion that will include additional indoor and outdoor event spaces and remodel of our existing space. At Lynnwood Event Center, we create, nurture, and sustain an inclusive culture, where differences drive innovative solutions to seamlessly exceed the expectations of our tenants, team members, the local community, and all guests who come through our doors.
Responsibilities
We are looking for someone who:
* Is Service-focused, People-focused
* Has excellent organizational, planning and problem-solving skills
* Has the ability to prioritize and to handle multiple projects simultaneously
* Has exceptional interpersonal skills
* Has extraordinary communication skills both verbal and written, utilizing the English language
* Has the ability to calculate figures and amounts such as discounts and percentages
* Has a professional presentation, appearance and work ethic
* Has the ability to function successfully in a fast-paced environment
As a part of this job you will:
* Set up and strike chairs, tables, staging, and related equipment
* Transport carts, tables, chairs, boxes, and dance floor
* Assist Event Managers with event needs and changes as requested
* Setup audiovisual and catering equipment as directed
* Operate motorized equipment such as floor scrubbers, vacuums, carpet extractors, and related equipment as needed for projects
* Assist with basic maintenance such as pressure washing, touch-up painting, and monitoring the condition of furniture and equipment.
* Regular inspection of the facility for damage and overall cleanliness
* Assist Event Houseman with cleaning of the facility as needed
Qualifications
* Demonstrated knowledge of basic tools and methods to set-up and strike various items including tables, chairs, and stages.
* The candidate must be able to read and interpret plan drawings in conjunction with written guidelines to achieve various setup needs.
* Can read, write, and speak English. High School diploma or general education degree is required and must have ability to follow detailed instructions for tasks assigned.
* The ideal candidate must be willing to work extended, often irregular hours including nights, weekends, and holidays as required by events.
* A positive attitude and an outgoing personality are a plus. Previous event set up experience is preferred.
* Must be willing and able to work extended, often irregular hours including nights, weekends, and holidays as required by events
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is regularly required to stand for long periods of time and may have to reach with hands and arms, stoop, kneel, crouch, and crawl.
* The employee must regularly lift and move up to 75 pounds.
* This position requires work in both indoor and outdoor settings and may be subjected to adverse weather conditions.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Auto-ApplyCALL CENTER REPRESENTATIVE
Call center representative job in Bellevue, WA
Job Description
Compensation Range: $18.00-$20.00 / Hour
Schedule: Saturday & Sunday 5:30am - 2:00pm
About Us:
One of the reasons why we are the nation's leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About us. Our Legacy)
Culture:
We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
About the Position:
As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone. Your primary focus will be providing exceptional customer service, answering inquiries, and resolving issues promptly. You'll work as part of a dynamic team, and your ability to communicate effectively and efficiently is essential. The position is in-person with a schedule of Sat/Sun 10:00 am - 6:00 pm. Other duties and responsibilities are embodied in our Company's core values as follows:
Accountability
Take ownership of customer inquiries and issues, ensuring prompt and effective resolution.
Keep accurate records of customer interactions and follow-up actions.
Adhere to call center policies, procedures, and quality standards.
Participate in ongoing training and development programs to improve skills and knowledge.
Family
Promote teamwork, cooperation, and mutual respect among call center staff.
Collaborate with team members and supervisors to share insights, best practices, and customer feedback.
Work together to achieve team and individual performance targets.
Celebrate achievements and milestones together as a team.
Exceptional Ace Service
Strive to deliver exceptional service experiences to customers on every call.
Handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing product or service information.
Maintain a high level of parking knowledge to effectively assist customers.
Understand and address customer needs and concerns with empathy and professionalism.
Continuously seek ways to improve service quality and exceed customer expectations.
Communication
Communicate with customers in a clear, empathetic, and professional manner.
Collaborate with colleagues and supervisors to share insights and best practices.
Escalate complex issues to appropriate departments when necessary and follow up on resolutions.
Provide feedback on customer trends and issues to improve service.
Profitability
Record and maintain detailed and accurate customer information and interactions in the CRM system.
Identify opportunities to maximize revenue through customer retention.
Contribute to cost-effective operations by optimizing call handling processes.
Utilize resources efficiently to ensure profitability.
About YOU:
The ideal candidate is a great communicator, has excellent phone etiquette, and is dedicated to delivering top-notch customer service.
Your Qualifications:
High school diploma or equivalent; some college education preferred.
Previous customer service or call center experience is a plus.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to handle high call volumes and stressful situations with patience and professionalism.
Proficiency in using CRM software and call center technology.
What We Can Offer You for All Your Hard Work:
Vacation/Sick for full-time and part-time employees
Holiday full-time and part-time employees
Discount programs
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email:
*****************************
describing the accommodation.
Airline Customer Service Agent SEA - English/Vietnamese/Tagalog or Thai Speakers
Call center representative job in Seattle, WA
Job Description
MUST be fluent in English and any of the following Languages: Vietnamese/Tagalog or Thai
Pacific Aviation is seeking bilingual Airline Customer Service Agents fluent in English and any of the following: Vietnamese/Tagalog or Thai to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of China Airlines. This night shift role is perfect for individuals who enjoy working in international travel, value clear communication, and are passionate about helping others.
With over 25 years of experience partnering with top international carriers, Pacific Aviation is proud to offer a collaborative, inclusive workplace where great service and personal growth go hand-in-hand.
What You'll Do
Welcome and assist passengers through check-in, boarding, and arrival processes
Accurately review travel documents and issue boarding passes
Offer bilingual assistance to travelers with questions or concerns
Communicate clearly with passengers, coworkers, and airline staff
Help maintain a smooth flow of operations in the terminal
Ensure compliance with airline procedures and safety standards
Contribute to a team that thrives on cooperation, respect, and high-quality service
Requirements
What You Bring
Fluency in English and any of the following: Vietnamese/Tagalog or Thai
Strong interpersonal and communication skills
Computer skills with accurate data entry
Ability to stay calm and effective in a busy airport environment
Physical ability to be on your feet and move throughout the shift
Legal authorization to work in the U.S.
Must pass a background check and drug test Schedule
Must be available weekends and holidays
Schedule
Part-Time
Must be available weekends and holidays
Must be able to work a 4 to 5 hour shift between the hours of 6pm to 2am
Benefits
Hourly Rate: $21.00 per hour
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (PTO)
Paid Training
Uniform Provided
Parking Discount
Referral Bonus
Call Center Representative
Call center representative job in Seattle, WA
Job Description
Call Center Representative Luxury Bath of Seattle - Seattle, WA Luxury Bath is one of the fastest-growing brands in the acrylic bath remodeling industry. Our mission is simple: to help homeowners fall in love with their bathrooms again by providing beautiful, durable, and maintenance-free bath remodeling solutions. We're looking for sharp, driven people to join our team and grow with us.
We're hiring Call Center Representatives who thrive in fast-paced environments, love talking to people, and want to earn well above a standard hourly wage through performance-based bonuses and commissions. There is no ceiling on commission - your earning potential is entirely in your hands.
Compensation
• $42,000 base salary + significant commission
• Top performers regularly earn $60,000-$80,000+ annually
• Rapid advancement opportunities for strong performers
What You'll Do
• Make and receive calls with homeowners to schedule in-home design consultations
• Confirm and follow up on appointment leads generated from marketing campaigns
• Coordinate schedules with the sales team and keep calendars organized
• Provide excellent customer service and handle objections with confidence
• Hit (and exceed) weekly and monthly appointment goals
What We're Looking For
• Strong communication skills - clear, friendly, and persuasive
• Comfortable working evenings and weekends
• Confident with technology and CRM tools
• Team players with a competitive streak and a drive to win
• Prior call center, sales, or customer service experience preferred
Why Work With Us
• Uncapped earning potential
• Growth opportunities with a rapidly expanding company
• Supportive team culture and hands-on training
• Real opportunity to turn effort into income and advancement
Limited positions available - apply now and build a career, not just a job.
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EPnmLfPKge
Healthcare Call Center Representative
Call center representative job in Seattle, WA
Workforce Classification: On-site Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient's well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.
We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures-all focused on the common goal of nurturing the health of those we serve.
Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions.
The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling appointments, managing inquiries, and supporting patients' access to healthcare services. The Call Center Representative builds positive relationships with patients, delivering a seamless, compassionate experience that enhances clinic operations. This role will work on-site at one of our following clinics: Westlake (Seattle), Ballard (Seattle), Redmond, Federal Way, Wenatchee, North Country Homes (Spokane) or Spokane Valley.
What you'll do:
* Respond to incoming calls and messages from patients, answering questions related to appointments, services, billing, and general inquiries.
* Provide clear, compassionate, and respectful communication with each patient to ensure a positive experience.
* Achieve daily inbound call goals aligned with call volume demands.
* Schedule, reschedule, and confirm patient appointments efficiently, ensuring alignment with clinic availability and patient preferences.
* Coordinate with clinic staff to ensure timely patient inquiry follow-up and updating patients promptly if changes are required.
* Verify insurance information and patient records for accuracy, notifying patients of necessary pre-visit requirements.
* Enter patient information accurately into electronic medical records (EMR) systems, maintaining confidentiality and adhering to HIPAA regulations.
* Manage patient files, notes, and communication logs to support seamless care coordination.
* Update records as needed and ensure all patient interactions are documented for future reference.
* Provide general administrative support to the clinic, assisting with patient referrals, follow-up calls, co-pay collection and other tasks as needed.
* Communicate regularly with clinic staff to maintain up-to-date information on clinic operations, resources, and policies.
* Assist in developing improved communication processes to streamline patient services.
What you'll bring:
* High school diploma or equivalent.
* One year of customer service experience in a call center, medical office setting, or equivalent experience.
* Proficiency in Microsoft Office Suite.
* Understanding of healthcare customer service best practices, HIPAA regulations, and medical terminology.
* Strong verbal and written communication skills, active listening, problem-solving abilities, and proficiency in using healthcare-related software.
* Ability to manage high volumes of calls efficiently, maintain a calm and empathetic demeanor, work independently, and adapt to a fast-paced environment.
* Associate's degree in healthcare administration, customer service, or a related field. (Preferred)
* Two years of experience in a medical call center or similar environment. (Preferred)
* Knowledge of medical terminology and healthcare insurance processes. (Preferred)
* Experience using EPIC. (Preferred)
Working Environment
* Work is primarily performed in an office setting within a healthcare organization, which may include proximity to patient care areas.
* The work environment is generally quiet, but may involve some interruptions, high-paced demands and interactions with various departments.
* This role requires the ability to navigate within clinical or administrative areas of a healthcare organization.
Physical Requirements
The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:
* This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer.
* Ability to life or carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items.
* This role requires the ability to keyboard and computer for extended periods of time and to communicate clearly and understandably in person, and over the telephone.
* Manual dexterity for data entry and use of office equipment.
Vaccine Requirement:
Kinwell currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza, COVID-19, and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines.
Kinwell provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the American with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview process which will ensure an equal employment opportunity without imposing undue hardship on Kinwell. Please inform our Talent Acquisition team (****************************) if you are requesting an accommodation to participate in the application process.
What we offer:
* Paid Time Off & Paid Holidays
* Medical/Vision/Dental Insurance
* Personal Funding Accounts (HSA, FSA, DCA)
* 401K
* Basic Life Insurance
* Disability-Short Term and Long-Term
* Supplemental Life and ADD&D
* Tuition Reimbursement for qualifying programs
* Employee Assistance
The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience.
National Plus Salary Range:
$46,100.00 - $69,200.00
* National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.
Auto-ApplyRenton - Grady Way - Customer Service Representative
Call center representative job in Renton, WA
Brown Bear Car Wash is looking for awesome new team members to join the Beary Best team in Washington. Apply at our car wash at 800 South Grady Way in Renton! We have full-time and part-time positions for both the convenience store and car wash! The starting rate is $21 per hour at this location. You must be 16 years or older to work at the car wash and 21 years or older to work at the convenience store. If you are available on weekends, apply today!
Benefits may include:
Medical/Dental/Vision*
401(k)**
Bonuses
PTO - Accrual starting day 1
Holiday pay on 6 major holidays
Employee wellness program - LifeCare
Employee discount program - LifeMart
Tuition reimbursement up to $4,000
And of course, free car washes!
Key things you should know about Brown Bear Car Wash:
We have an active, high-paced work environment. If you like working outdoors, you will love working here!
We promote from within. Wherever you start, there are opportunities to grow and advance.
We like friendly people. We serve our customers with a big smile and cheerful personality.
We value teamwork. We expect and foster cooperation with all team members, company personnel, and customers.
We grow and develop both car washes AND people. We will help you learn and enhance your customer service, safety, mechanics, management, and administration skills as our company continues to expand as the Number-one car wash in Washington.
We love clean. We expect and maintain clean sites, team members, cars, and standards.
Minors, those who are 16 or 17, will be required to complete a Parent School Authorization form before starting work. Speak with the manager for details.
*After 6 months of employment, averaging 30+ hours per week.
**Eligible after 12 months of employment for all team members 18+ years of age.
Auto-ApplyCustomer Service Representative (Part Time)
Call center representative job in Seattle, WA
Benefits:
Bonus based on performance
Competitive salary
Opportunity for advancement
FASTSIGNS #282101 is hiring for a part-time Customer Service Representative to join our team! Benefits/Perks:
Competitive Pay
Ongoing Training Opportunities
A Successful FASTSIGNS Customer Service Representative Will:
Be the first point of contact with current and prospective customers in our FASTSIGNS Center
Learn to prepare estimates, and ensure timely delivery of finished orders
Enjoy daily team meetings, and be intimately involved in the success of the FASTSIGNS Center
Work with customers primarily via email and telephone, and occasionally in-person
Build long-lasting relationships by turning prospects into long term clients.
Ideal Qualifications for FASTSIGNS Customer Service Representative:
2-3 years of retail or counter sales experience preferred
High school diploma or equivalent
An outgoing personality, someone who is eager to learn and has the ability to build relationships
Great listening and organizational skills
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $22.00 - $25.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-Apply