Call center representative jobs in Tucson, AZ - 166 jobs
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Customer Sales Representative
Afni 4.1
Call center representative job in Tucson, AZ
Career paths start at $17.00 per hour plus unlimited commission (This includes an hourly base rate of $16.50 and an on-site differential of .50 an hour).
Why start building your career at Afni?
We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.
What do we offer?
A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.
What can you expect from your work at Afni?
This position is for wireless sales, so you will be handling mainly inbound calls from people looking to purchase wireless devices and services for businesses. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance.
What do we expect from you as part of this team?
You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.
How can you join the Afnimazing team?
You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!
Key Qualifications:
Six months of sales experience
Must be 18 years of age
Must have GED or High School Diploma
Must be legally permitted to work in the United States
$16.5-17 hourly 1d ago
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Customer Solutions Representative I
Edmund Optics 4.0
Call center representative job in Tucson, AZ
Type Full Time
Delivers exceptional customer service with a friendly, positive, and professional demeanor. Efficiently manages intricate customer order processing with a strong focus on accuracy and attention to detail. Proactively responds to customer inquiries, resolves complaints, and provides timely updates on order status. Demonstrates strong problem-solving abilities to identify effective solutions while supporting customers across multiple channels.
Location and Hours: This position is open to candidates based in either Tucson, AZ or Cherry Hill, NJ. Standard working hours are 8:30am - 5:00pm (Tucson) or 11:30am - 8:00pm (Cherry Hill), Please note that during Daylight Savings Time, Tucson hours will shift to 9:30am - 6:00pm to align with Eastern Time.
Responsibilities
Review customer concerns, evaluate potential options, and develop an effective solution to ensure customer satisfaction.
Receive inbound customer correspondence which may result in:
Accurately entering customer orders into the system.
Processing catalog requests and ensure timely fulfillment.
Preparing quotations based on customer specifications.
Researching and providing updates on the status of existing orders.
Providing detailed product information, including pricing, availability, and technical details.
Resolving customer service issues promptly and professionally to ensure customer satisfaction.
Processing customer returns and backorder information requests while coordinating with the appropriate departments and ensuring timely customer responses.
Maintain customer information in CRM database:
Ensure customer information is current, accurate and complete.
Merge duplicate customer accounts.
Contact customers to verify any address changes.
Resolves returned package issues by investigating and coordinating corrective actions
Files claims/tracers for lost or damaged shipments to ensure timely resolution and customer satisfaction.
Daily report monitoring
Reviewing daily quality reports and correction data.
Monitors expedite order status and proactively provides customers with updates.
Reviews credit hold report, contact customers regarding payment or account issues, and coordinate the release of orders once resolved.
Reviews backorder report and communicate delivery date changes or availability updates to customers.
Monitors and assigns work within shared tools and inboxes, including but not limited to:
Web orders
Sales Support emails
The ability to handle complex customer inquiries, including processing and managing the following types of inquiries:
Process and manage high-volume standard product quotation requests, using established pricing guidelines.
Blanket order processing and management by updating customers proactively regarding any changes to order status, delivery schedules or product availability.
Process Canada orders & quotations, ensuring accurate handling of currency distinctions between Canadian and US dollars.
Process returns and monitors return queue.
Conduct proactive outbound customer calls to drive sales, develop opportunities and enhance customer satisfaction. Types of outbound calls include but are not limited to:
Customer and opportunity development to identify new sales or service opportunity.
On Hold Orders to ensure timely processing.
Quote follow up to provide follow ups and encourage order placement.
Addressing Customer concerns to resolve issues quickly and professionally.
Gather customer feedback to continuously improve the customer experience.
Essential Qualifications:
Punctuality and attendance: Timeliness and regular attendance are required; report to your workstation and be ready to work at the scheduled time
Customer support coverage: Provide consistent phone and chat coverage for the duration of the full work shift.
Special account support: Ability to provide dedicated support for special customer accounts.
Comply with federal, state, and company policies, procedures, and regulations
Flexible shift coverage: Capable of providing coverage during special shifts with limited management oversight, including:
Late shift
Saturday shift
Skeleton crew
Qualifications
To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions
Required Skills & Abilities:
PC proficiency: Intermediate to advanced skills in MS Word, Excel, email applications and ERP systems.
Communication skills: Excellent written and verbal communication; demonstrates professional telephone etiquette.
Organizational skills: Highly organized with strong attention to detail.
Typing proficiency: Accurate typing at 40 WPM or higher.
Intricate order entry knowledge: Working knowledge of current policies and procedures for accurate and efficient data entry.
Teamwork: Works productively with others in a team environment; encourages open communication, actively listens, and seeks to understand multiple points of view.
Customer interaction: Greets callers, establishes rapport, projects a professional tone, handles complaints effectively, and records statistics for each call.
Multitasking: Ability to efficiently manage multiple tasks in a fast-paced environment while maintaining accuracy and quality.
Other Requirements:
US Citizenship or permanent residence required.
Education/Experience:
High School diploma or equivalent; minimum of two (2) years related prior work experience.
Physical Requirements:
Ability to operate office equipment such as a copier; ability to see details at a close range; ability to sit at desk or PC for long periods of time; work in office setting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Think you meet some of the requirements but not all? Studies have shown that women and people of color are less likely to apply to jobs for which they do not meet every qualification. If you see a role that interests you, we encourage you to apply, regardless of whether or not your experience is completely aligned with the job description. Edmund Optics is committed to becoming the most diverse, equitable, and inclusive workplace within the Optics and Photonics Industry and beyond. You may be a great candidate for this role or others within Edmund Optics.
Compensation Range Transparency:
At Edmund Optics, we are committed to transparency and equity in our hiring practices. The posted salary range for this role reflects the expected base pay. The actual offer will be based on multiple factors, including but not limited to relevant skills, education, work experience, business needs, and geographic location.
Salary Range:
$18.00 - $20.00 per hour
Benefits:
Medical, Dental, and Vision Insurance
Life, AD&D, Short and Long-Term Disability Insurance
Generous Paid Time Off (PTO)
Tuition Reimbursement
401(k) Retirement Plan with Company Match up to 3%
Daycare and Gym Reimbursement
Paid Parental Leave and New Mother Benefits
Training and Development Opportunities
Availability of these benefits may depend on the country and employment type.
$18-20 hourly 3d ago
Customer Service Representative - In Office
Waste Connections 4.1
Call center representative job in Tucson, AZ
Waste Connections of Arizona is looking for a high energy Customer ServiceRepresentativeat our Tucson, Arizona facility.
This is an In OfficePosition on site in Tucson, Arizona.
Schedule: Monday - Friday 8:00am-4:00pm (40 hours per week)
Pay: $19.00 per hour with monthly performance bonuses up to $700 per month!
Why Choose Us?
We are Waste Connections, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We're proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are:
Answering customer calls and processing customer orders for new service, discontinuance, or changes inservice.
Accepting payments from customers, researchingcustomer billing inquiries and updating customer account information.
Interacting with customers and Waste Connections employees to determineservicerequirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions toserviceissues.
What we need from you:
2 years ofhigh volume Customer Serviceexperience
Experience with Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills
What you'll get from us:
Competitive Compensation
401(K) with company match; let us help you save for your future
Healthcare; Medical, Dental, Vision
Perks, perks, perks! Employee Assistance Mental Health Program, Emergency Travel Assistance, Prepaid Legal Plan, Scholarship Opportunities for kids, Employee Stock Purchase Plan, Employee Relief Fund
Insurance: Life, Short Term/Long Term Disability
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
$19 hourly 7d ago
Customer Support Representative - $1,000 New Hire Bonus
Alorica 4.1
Call center representative job in Tucson, AZ
Customer Support Representative
Employment Type: Full-time, $17/hr, +$1000 New Hire bonus Supporting: Customer Support
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
• Ongoing usage of phone and computer systems
What'll Set You Up for Success
Required:
• High school diploma or GED
• Must live within 25 miles from 1650 S. Research Loop Tucson, AZ
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and Courteous
• 6 months of customer service or sales experience preferred
For Internal Candidates:
• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience
Location Note: We're currently hiring for this position in Tucson, Arizona.
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leadership development programs that really grow your career
• Open access courses through Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs
Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaJobs #CallCenter #JobSearch #Tucson
$17 hourly Auto-Apply 26d ago
Associate Customer Service Representative (Seasonal)
Rain Bird 4.8
Call center representative job in Tucson, AZ
The Associate Customer Service Representative is a seasonal, entry-level position providing first-line support during peak service demand periods. This role serves as the initial point of contact for customers, managing call routing, email and chat administration, customer relationship management system operations, and basic customer service functions while building foundational knowledge of irrigation systems.
Responsibilities
* Route and escalate incoming phone calls to the appropriate technical teams with proper context and customer information.
* Monitor and handle email and chat communications with customers to ensure timely and professional responses.
* Create and maintain detailed service tickets in a customer relationship management system with complete and accurate notes and documentation.
* Process service plan renewal information and route purchase orders to the appropriate departments.
* Provide order status updates and shipment tracking information to customers and distributors.
* Issue software licenses and access codes as requested by customers.
* Deliver exceptional customer service during all customer interactions.
* Support peak season service demand efficiently and professionally.
* Learn irrigation system terminology and product fundamentals.
* Understand departmental structure and appropriate escalation protocols.
* Participate in team meetings and continuous learning opportunities.
Qualifications
* Currently pursuing or have completed an associate or bachelor's degree in a related field (Business, Communications, Agriculture, Engineering, or similar).
* Strong customer service orientation and professional communication skills.
* Excellent verbal and written communication abilities.
* Proficiency with computer systems and willingness to learn technical software.
* Ability to multitask and work efficiently in a fast-paced environment during peak seasons.
* Strong attention to detail and accurate documentation habits.
* Professional phone manners and email/chat etiquette.
* Demonstrates dependable attendance and punctuality.
* Available for seasonal employment periods.
DESIRED QUALIFICATIONS:
* Previous customer service or callcenter experience.
* Technical aptitude or interest in irrigation, engineering, or related fields.
* Fluency in Spanish or other foreign language(s).
* Experience with customer relationship management systems or ticketing platforms.
* Basic understanding of irrigation systems or agricultural practices.
* Experience in a high-volume customer support environment.
Rain Bird is an equal opportunity employer.
$30k-40k yearly est. Auto-Apply 2d ago
Customer Service Representative 1 & 3
Arizona Department of Administration 4.3
Call center representative job in Tucson, AZ
DEPT OF TRANSPORTATION
Be a part of an innovative and collaborative team driving a safer transportation system for Arizona.
Check out a day in the life of our Motor Vehicle Division employees truly thriving! CLICK HERE!
CUSTOMER SERVICE REPRESENTATIVE 1 & 3
Job Location:
Motor Vehicle Administration
3565 S. Broadmont Tucson, AZ 85713
Posting Details:
Salary: $16.0424 - $18.0807
Grade: 13-16
Closing date: 01/14/2026
Job Summary:
Customer Service Representative 1:
This is a customer service position working with the public to provide motor vehicle services including licensing, titling, testing, and permits at a local MVD field office. This position is responsible for timeliness and accuracy of work products, security, and validation of documents. This position works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures.
Customer Service Representative 3:
This is a customer service position working with the public to provide motor vehicle services including licensing, titles, testing, and permits at a local MVD field office. This position is also responsible for timeliness and accuracy of work products, security and validation of documents. This position works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures. This position requires one year of previous Motor Vehicle experience or successful completion of training with adherence to performance standards (typically six months).
Job Duties:
Customer Service Representative 1:
Learn to process credentials and title work which include examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
Learn to answer customer questions and provide customer service for vehicle or credential records through system research, document review and service history. Data entry and review is required.
Learn to administer testing including operator knowledge and skills testing. Conduct level 1 vehicle inspections to include VIN validation. Capture customers' photo, signature, and application information for credential eligibility/issuance.
Learn to determine, collect, and evaluate fees, use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.
Learn and participate in process improvement activities, including the use and application of process improvement. Identify potential gaps in processes recommending solutions to gain efficiencies, reduce cost, and increase customer service.
Customer Service Representative 3:
Process credentials and title work which include examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
Answer customer questions and provide customer service for vehicle or credential records through system research, document review and service history. Data entry and review is required.
Administer testing including operator knowledge and skills testing. Conduct level 1 vehicle inspections to include VIN validation. Capture customers' photo, signature, and application information for credential eligibility/issuance.
Determine, collect, and evaluate fees & use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.
Participate in process improvement activities. Identify potential gaps in processes and recommend solutions to gain efficiencies, reduce cost, and increase customer service.
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
- The knowledge or ability to learn ADOT / MVD rules, regulations, processes, and procedures.
- The ability to execute customer service principles and best practices.
Skills in:
- Verbal and written communication with a customer centric focus.
- Typing or using a keyboard at a rate capable of keeping pace with expected productivity.
Ability to:
- Adapt to and embrace a changing environment.
- Adapt to and embrace changes to processes and procedures.
- Stand or sit for long periods and work outside when necessary.
- Excel in an office environment.
- Operate a PC/computer.
- Operate proprietary MVD software and other office equipment.
Selective Preference(s):
CSR 1 - Entry level training position, requires no experience.
CSR 3 - One year previous MVD experience in title & registration and/or driver's licenses OR upon successful completion of training and adherence to performance standards (typically within 6 months)
Pre-Employment Requirements:
Must possess and maintain a valid driver's license.
Background check and fingerprinting are required.
As this position may require driving or the use of a vehicle as a function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
Mandatory participation in the Arizona Retirement System (ASRS) is required.
Contact Us:
For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at ********************** or phone call at ************** option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
$16 hourly 3d ago
Customer Service Representative and Dispatcher
Yellowstone Local 3.9
Call center representative job in Tucson, AZ
The Plumber Tucson TrustsYellowstone Local is proud to represent Al Coronado Plumbing, the trusted name in Tucson plumbing.
Are you ready to be part of something bigger? Do you feel overlooked in your current role? At Al Coronado Plumbing, we're looking for a Customer Service Representative and Dispatcher to join our dedicated team and truly make an impact. If you're organized, thrive in fast-paced settings, and are ready to step into a role where your efforts are recognized, this could be the perfect opportunity for you.
What's in it for You?
Competitive pay: $18-$22 per hour, depending on experience
Stability in HOURLY pay
Performance-based bonus opportunities to reward your results and drive
Steady part-time schedule: 34 hours per week
Monday & Tuesday: 7 AM - 4 PM (in-office)
Monday & Tuesday: 4 PM - 8 PM (remote)
Wednesday-Friday: 7 AM - 10 AM
Work-life balance with a family-friendly schedule
Stable workflow with overtime available
New Home and New Car down payment assistance
Real growth and advancement opportunities
Health insurance
Retirement plan with company match
Paid vacation
Ongoing training through the Coronado Home Service Institute, featuring an on-site, hands-on facility to strengthen both your technical expertise and sales ability
Semi-annual team member surveys to provide feedback and implement change
Open-door access to leadership
Pride in working with an industry leader with a 4.9-star Google Rating
Why You'll Love It Here
Over 40% of our team has been with us for five years or more
Strong, values-driven culture built on honesty, respect, and teamwork
4.9-star rating on Google, a testament to both our customer service and employee satisfaction
Open-door leadership and opportunities to grow your skills in the trades industry
Your New Role
As our Part-Time Customer Service Representative and Dispatcher based in Tucson, AZ, you'll be the vital link between our customers and our plumbing technicians. Your day-to-day responsibilities will include:
Answering inbound customer calls and scheduling plumbing services efficiently
Dispatching technicians to appropriate jobs based on skills and location
Providing schedule confirmations, updates, and customer support
Supporting management with administrative and clerical tasks
Participating in an after-hours on-call rotation
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
1-3 years of experience in dispatching and customer service
2 years of experience in administration or the home service industry
High school diploma or equivalent
Typing speed of at least 45 WPM and proficiency in Microsoft Office
Excellent communication, organizational, and multitasking skills
Ability to work in a fast-paced office setting and remain seated for extended periods
Familiarity with DESCO software (a plus, not required)
Al Coronado Plumbing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red
$18-22 hourly 60d+ ago
Call Center Representative
Lap of Love 4.0
Call center representative job in Tucson, AZ
Join Lap of Love as a CallCenterRepresentative and Love What You Do!
Lap of Love is looking for an experienced CallCenterRepresentative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities:
Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
Provide customer service by engaging in positive interactions with pet families
Answer a high volume of customer service calls in a work from home/ remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet's medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Go above and beyond to provide stellar customer service to pet families and our veterinarians
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
Other duties may be assigned to the employee to ensure the highest standard of customer service
Requirements
Experience working in high call volume, customer service, or callcenter environments
A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work-from-home environment or working with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the CallCenterRepresentative position. If you are offered a CallCenterRepresentative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.
Physical Job Requirements:
Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
Ability to lift up to 15 pounds
Schedule
Support CallCenter hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
Schedule includes nights/weekends/holidays
Must attend mandatory 4-week intensive training program at the beginning of employment
Benefits
Medical Insurance Plans with 100% employee funded HSA option available
Dental and Vision Insurance Plans
Company Funded Wellness Resources (Mental, Financial, and Physical)
Life Insurance (Basic, Voluntary, and AD&D)
Long Term and Short Term Disability Insurance
Retirement Plan (Traditional 401k with 3% match & Roth 401k)
Generous Paid Time Off
Generous Paid Parental Leave
Bereavement Leave
Training & Development
Pet Insurance
Remote Work From Home
Compensation
This position is hourly non-exempt and is eligible for overtime
Hourly pay starts at $16.00 per hour
$16 hourly Auto-Apply 9d ago
Call Center Service Agent
Northstar Memorial Group 4.4
Call center representative job in Tucson, AZ
NorthStar Memorial Group is seeking a CallCenter Service Agent at Evergreen Mortuary & Cemetery in Tucson, Arizona. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence.
Responsibilities
* Answer incoming calls and route them to the correct department
* Handle customer inquiries, complaints, and issues
* Provide pricing to client families and schedule appointments
* Management of the service/appointment calendar
* Walking families through the next steps after a passing has occurred
Qualifications
* 1+ years of experience in a customer service environment
* High School Diploma or equivalent
* Excellent communication and customer service skills
* Basic computer knowledge (Windows, MS Word, MS Excel, internet)
Compensation
* $15.00-$17.00/hr.
Benefits
* Medical, Dental, and Vision Insurance
* Health Savings Account (HSA)
* Life Insurance
* 401(k) with Employer Matching
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status
$15-17 hourly 1d ago
Call Center Representatives at ADAZ
Vickie Rojas
Call center representative job in Tucson, AZ
Job Description
La Fonda On The Plaza in Tucson, AZ is looking for one callcenterrepresentatives to join our team. We are located on 5 N Wilmot Rd. Our ideal candidate is attentive, punctual, and engaged.
We are seeking a CallCenterRepresentative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
$27k-35k yearly est. 13d ago
Customer Service Representative
Fastsigns 4.1
Call center representative job in Tucson, AZ
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $0.16 - $0.22 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$27k-33k yearly est. Auto-Apply 60d+ ago
Customer Service Representative - March 2026 Start - Inbound Only
Principle Choice Solutions
Call center representative job in Tucson, AZ
Inbound CallCenterRepresentative Join a team that makes a difference! Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound callcenter. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you!
What You'll Do
Answer incoming calls and assist customers with their questions.
Provide excellent service with a positive approach.
Document call details in our systems.
Solve problems and help customers find solutions.
Work with a variety of people and build positive relationships.
Stay up-to-date on our processes and procedures.
What We Offer
Competitive pay: $17.20/hour + $4.77/hour (H&W up to 40 hours) = $21.97
Full time employment with a set Schedule that will fall between 10a-9p Central Standard Time
Comprehensive health, dental, and vision.
Paid time off, paid sick time and paid holidays (11)
401(k) with employer matching
Tuition assistance and employee support programs
Paid training and all equipment provided
Opportunities for advancement
Friendly, business casual work environment
What You'll Need
High school diploma or GED
Great communication skills and a desire to help others
Attention to detail and reliability
Ability to adapt and work well in a team
Preferred 1 year of callcenter experience
General office skills and knowledge of standard office computer equipment
Ability to obtain and pass a VA government background check
Two forms of valid ID (one must be a REAL ID or U.S. passport)
U.S. citizenship (work sponsorship not available)
Machines and Equipment:
The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.
Physical Activity:
The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements.
Working Conditions:
The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required.
Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS' employee and customer data.
The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
$17.2-22 hourly Auto-Apply 6d ago
Customer Service Representative
Genpt
Call center representative job in Tucson, AZ
Must be eligible to participate in the DoD Skillbridge program
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.
Must be eligible to participate in the DoD Skillbridge program
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
$28k-37k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Southwest Heritage Bank
Call center representative job in Tucson, AZ
Southwest Heritage Bank, formerly Bank 34 and Commerce Bank of Arizona, is committed to provide our employees with competitive compensation along with a comprehensive benefits program that provides the care you and your family need to lead healthy, productive lives.
The position of Customer Service Representative is responsible for performing routine and intermediate branch and customer service duties, accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and withdrawals; assists with night depository; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.
The essential duties included but are not limited to:
* Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form and issuing receipts.
* Cashes checks, withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; seeks a supervisor's decision when questionable items are presented for cashing.
* Operates personal computer to process account activity, determine balances, and resolve problems within given authority.
* Issues official checks.
* May assist in opening and closing the vault daily; may assist in balancing vault currency and coin.
* Assists with night depository duties, logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.
* Performs safe deposit duties by controlling access and assisting customers.
* Accepts loan payments.
* Accepts address change requests, check orders, prepares outgoing wires transfers, incoming and outgoing collections, debit card orders, change orders and deposit slip correction.
* Balances cash drawer daily and verifies cash being sold to the vault.
* Provides effective customer service and assists in resolving problems within given authority.
* Answers telephones and directs callers to proper Bank personnel.
* May represent the Bank in various community, civic, and community reinvestment functions to further enhance the Bank's image and develop additional business.
* Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.
Qualifications
* Minimum of 1-year banking experience.
* High school diploma or general education degree (GED).
* Basic typing skills and PC skills to meet production needs of the position.
* Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and team members.
* Ability to deal with routine problems involving multiple facets and variables in non-standardized situations.
* Effective organizational and time management skills.
* Ability to work with general supervision while performing duties.
Benefits
* 401k with employer match
* Medical Insurance
* Dental Insurance
* Vision Insurance
* Paid time off
* Paid Holidays
* Life Insurance
* Short Term Insurance
* Long Term Insurance
Southwest Heritage Bank is an Equal Opportunity Employer.
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Bereavement leave
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Paid training
* Referral program
* Vision insurance
* Volunteer time off
Work Location: In person
$28k-37k yearly est. 14d ago
Customer Service Rep I - PHC
TCH Group, LLC 2.9
Call center representative job in Tucson, AZ
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.
Job Responsibilities:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Documents calls and intakes in computerized record keeping system (Productivity)
Verifies and updates demographic information such as address and telephone number in computerized records
$28k-37k yearly est. 19h ago
Medical Equipment Setup, CSR
Carsonvalleyhealth
Call center representative job in Tucson, AZ
This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call md INR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center.
Job Responsibilities:
Performs CPAP/RAD setups in a timely and professional manner
May also perform setup of oxygen equipment and other DME in patients' homes as well
This includes completion of all required documentation, instructs patient on the safe and proper use of equipment
Cleans rental equipment when returned to the center, in accordance with policies and procedures
Maintain cleanliness and organization of warehouse/storage area
Monitors CPAP/RAD Compliance report and follows up with non-compliant patients
Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient
Monitors md INR Compliance report and follows up with non-compliant patients
Manage the center's oximetry process
Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning
Responsible for participating in on-call responsibilities for the center
The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility
Represents the company through professional personal appearance, patient care activities
May serve as a backup to other employees for vacation, illness, or other periods of absenteeism
Requires use of personal vehicle and a valid driver's license
#DD
$28k-37k yearly est. 19h ago
Call Center - Scheduling Specialist
Marana Health 3.8
Call center representative job in Marana, AZ
MHC Healthcare is seeking a bilingual Scheduling Specialist to join our CallCenter team at the MHC Marana Main Health Center, located in the heart of Marana, AZ. Option to work from home (virtual) may be available once trained and meeting established productivity standards. The Scheduling Specialist is responsible for supporting health center operations by answering incoming patient telephone calls, scheduling appointments for patients, routing calls to appropriate departments, documenting messages, and providing general information to callers. MHC Healthcare is a Federally Qualified Community Health Center (FQHC), with 17 sites in Tucson and Pima County. MHC Healthcare is building a world-class integrated health care system that is committed to caring for special populations, and focused on improving health outcomes for our patients.
This position may be qualified to work from home (virtual), based on meeting established productivity standards. Must reside in Arizona to be employed in this position.
The following qualifications are required:
High school diploma or equivalent
Bilingual (English/Spanish)
The following qualifications are preferred:
Experience answering a multi-line phone system
Callcenter experience
Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.
This position has the following supervisory responsibility:
Does not direct or supervise others.
The ideal candidate will also possess the following knowledge, skills, and abilities:
Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy.
Ability to work in a culturally diverse environment.
Ability to work under stressful situations.
Ability to multi-task.
Computer proficient.
Detail oriented and aptitude for learning new skills.
Excellent telephone etiquette and communication skills.
Ability to express empathy and compassion to patients.
Ability to accept and make calls at a workstation.
Duties and Responsibilities:
Answers incoming telephone calls in a timely manner and routes calls to appropriate departments.
Schedules patient appointments and resolves issues to ensure appointments are scheduled appropriately according to procedures.
Fills daily schedules for providers and all scheduling resources.
Documents messages for providers and staff in the Electronic Medical Records (EMR) system and routes messages to appropriate employees in a clear and concise manner.
Maintains strict patient confidentiality and protects clinic operations by following protocol for release of information while complying with all legal and HIPAA requirements.
Obtains and manages accurate health insurance data and relevant patient demographic information.
Conducts next-day reminder appointment confirmation calls to patients.
Participates in meetings, education and in-service training as required.
Performs other related duties as assigned.
Benefits:
MHC Healthcare's vision is to be the premier provider and employer in community health. To support our mission and vision in our community, MHC Healthcare believes health and well-being must start at home. Therefore, employees have many opportunities to care for our own health and wellness with benefits such as:
Medical, Dental, and Vision
403(b) with employer contribution
Short-term disability and other benefits
Paid time off including 11 holidays plus vacation and sick leave accrual
Paid bereavement, jury duty, and community service time
Employee discount for medical services ($500 per year for full-time)
Education reimbursement ($3,000 per year for full-time)
Marana Health is committed to providing equal employment opportunities to all individuals, including those with disabilities and pregnancy-related conditions. If you require a reasonable accommodation to apply for a position or to participate in the interview process under the Americans with Disabilities Act (ADA) or the Pregnant Workers Fairness Act (PWFA), please contact our Human Resources Department at ************
$35k-42k yearly est. 6d ago
Financial Customer Service Representative- $1,000 New Hire Bonus! Onsite
Alorica 4.1
Call center representative job in Tucson, AZ
Financial Customer Service Representative
Employment Type: Full-time, $17/hr, +$1000 New Hire bonus Supporting: Financial Service
About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
• Ongoing usage of phone and computer systems
What'll Set You Up for Success
Required:
• Financial experience is preferred
• High school diploma or GED
• Must live within 25 miles from 1650 S. Research Loop Tucson, AZ
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and Courteous
• 6 months of customer service or sales experience preferred
For Internal Candidates:
• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience
Location Note: We're currently hiring for this position in Tucson, Arizona.
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leadership development programs that really grow your career
• Open access courses through Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs
Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaJobs #CallCenter #JobSearch #Tucson
$17 hourly Auto-Apply 26d ago
Call Center Representative
Lap of Love 4.0
Call center representative job in Tucson, AZ
Job Description
Join Lap of Love as a CallCenterRepresentative and Love What You Do!
Lap of Love is looking for an experienced CallCenterRepresentative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities:
Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
Provide customer service by engaging in positive interactions with pet families
Answer a high volume of customer service calls in a work from home/ remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet's medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Go above and beyond to provide stellar customer service to pet families and our veterinarians
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
Other duties may be assigned to the employee to ensure the highest standard of customer service
Requirements
Experience working in high call volume, customer service, or callcenter environments
A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work-from-home environment or working with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the CallCenterRepresentative position. If you are offered a CallCenterRepresentative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.
Physical Job Requirements:
Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
Ability to lift up to 15 pounds
Schedule
Support CallCenter hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
Schedule includes nights/weekends/holidays
Must attend mandatory 4-week intensive training program at the beginning of employment
Benefits
Medical Insurance Plans with 100% employee funded HSA option available
Dental and Vision Insurance Plans
Company Funded Wellness Resources (Mental, Financial, and Physical)
Life Insurance (Basic, Voluntary, and AD&D)
Long Term and Short Term Disability Insurance
Retirement Plan (Traditional 401k with 3% match & Roth 401k)
Generous Paid Time Off
Generous Paid Parental Leave
Bereavement Leave
Training & Development
Pet Insurance
Remote Work From Home
Compensation
This position is hourly non-exempt and is eligible for overtime
Hourly pay starts at $16.00 per hour
$16 hourly 10d ago
Customer Service Representative
Rain Bird Corporation 4.8
Call center representative job in Tucson, AZ
We're looking for a detail driven, proactive Customer Service Specialist to support Rain Bird's U.S. and international distributor and retailer network. This is a dynamic role that blends customer service, sales and marketing support, ERP administration, international logistics coordination, and data analysis.
If you enjoy solving complex problems, collaborating across departments, and learning new systems and processes, this role offers strong development potential including future opportunities in Product Management, IT, Sales, or related functions.
Responsibilities
RESPONSIBILITIES MAY INCLUDE:
Customer & Sales Support
Deliver exceptional customer service to domestic and international partners
Partner with Marketing, Sales, Supply Chain, and other internal teams to advocate for customer needs
International Logistics
Coordinate international shipping requirements with distribution centers
Prepare and apply country-specific documentation (commercial invoices, shipper's letters of instruction, export controls, certificates of origin, trade agreements such as USMCA, etc.)
Review international letters of credit for viability and risk mitigation
Support export traffic management, including freight routing, consolidation, documentation, and communication with brokers and carriers
ERP & Systems Administration
Manage all system setup related to order-to-payment processes in the ERP
Lead or support complex order entry, billing processes, and system improvement projects
Reporting & Data Analysis
Use expert level Microsoft Excel skills to refine data, build reports, and support business decisions
Conduct data mining, analysis, queries for pricing, and business intelligence reporting
Cross-Functional Projects
Lead or contribute to special projects across customer service and operations
Cross-train and occasionally serve as backup for other customer support areas
Apply excellent judgment in ambiguous situations and take initiative to resolve issues
Qualifications
Minimum Qualifications:
2-3 years' experience in one or more areas: customer service, order processing, MIS, supply chain, accounting/bookkeeping, internal/field sales, ERP systems, or entry-level product marketing
Bachelor's degree in Marketing, Business, MIS, or related field strongly preferred
Strong written and verbal communication skills
Highly organized, able to manage multiple priorities effectively
Self-starter with strong problem-solving abilities
DESIRED QUALIFICATIONS:
Master's degree in Marketing, Business, MIS, or related field
3-5 years of international logistics experience
Knowledge of irrigation products or related industries
Experience working collaboratively in team environments; leadership experience a plus
Rain Bird is an equal opportunity employer.
How much does a call center representative earn in Tucson, AZ?
The average call center representative in Tucson, AZ earns between $24,000 and $40,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.
Average call center representative salary in Tucson, AZ
$31,000
What are the biggest employers of Call Center Representatives in Tucson, AZ?
The biggest employers of Call Center Representatives in Tucson, AZ are: