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Customer Service Representative
Blackhawk Industrial Operating Co 4.1
Call center representative job in Tulsa, OK
Job Description
is located onsite in Broken Arrow, Oklahoma***
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customer service.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customer service or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS:
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
$25k-31k yearly est. 20d ago
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Call Center Rep - In Office
Everett and Associates
Call center representative job in Oakhurst, OK
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 2d ago
Customer Service Rep
Collabera 4.5
Call center representative job in Tulsa, OK
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
We are looking for Agents licensed in Health, Accident and Life to help take calls for our Life and Dental Leads.
They will be speaking with the customer and getting them to the correct area for their needs.
Qualifications
Need someone with good phone etiquette and CallCenter Experience.
Experience with Life or Dental Sales is helpful
Additional Information
To know more or discuss regarding this opportunity, please contact:
Nishita Honest
************
*******************************
R10081393 CX Customer Experience (Accounts Receivable) Representative (Open)
We are looking for you!
This role is a hybrid role in Tulsa, OK
Quentin Chavis Jr. / *************************** / ************
The Customer Experience (CX) Representative is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts and resolving customer issues related to billing, pricing, cylinder discrepancies, cash applications, as well as various other customer issues. The CXR will effectively communicate and support the Division's collection goals, while providing quality customer service.
Identify account risks, potential credit problems, spotting AR trends, disputes, and other customer issues. Service oriented, effective communications, follow up skills, critical thinking, team player, conflict resolution skills, adaptability, active listening, decision making, extreme ownership, and empathy.
Communicates potential risks to CX Supervisor, as well as field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager).
Escalate significant matters to Accounts Receivable Supervisor and up.
Contact customers regarding invoices/accounts which are past due. Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.
Review/release/escalate sales on a routine basis throughout the work day.
Prioritize portfolio so collection efforts result in maximum benefits. Watch for key indicators when a customer account is falling behind, becoming delinquent.
Maintain quality relationships with branch managers, account managers, district managers and AVPs. These relationships can be critical with collection efforts. Involve regional collections managers when possible and keep them informed of issues at all times.
Documentation is critical, log conversations, e-mails and other communications. Organize documentation to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.
Identify errors and discrepancies on customers' accounts. Create, investigate, and resolve disputes from beginning to end.
General understanding of all other CX disciplines: cash apps, data integrity, account set up, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing
Utilize customer service skills at all times to ensure collections efforts do not impair customer relationships.
________________________Are you a MATCH?
Required Qualifications:
High School Diploma/GED required
Prior experience in credit & collections, accounts receivable, finance and/or related field
Proficient in Google suite applications and Microsoft Office (Word, Excel)
A strong “customer service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals. Ability to build positive relationships and strive to understand customer's needs, both internal and external.
Preferred Qualifications:
Associate's degree in Business, Accounting or related-field preferred
Prior experience with SAP or an ERP system is highly preferred
Bilingual (Spanish) a plus, but not required.
________________________
Benefits
We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.
_________________________
Your DIFFERENCES enhance our PERFORMANCE
At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
_________________________
About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.
_________________________
Equal Employment Opportunity Information
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
_________________________
California Privacy Notice
$31k-48k yearly est. Auto-Apply 23d ago
Call Center Representative - Recovery
Intelogix
Call center representative job in Tulsa, OK
Pay rate: $12/hr
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What's the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
Are you energetic, enthusiastic with an engaging personality?
Are you driven to deliver effective results while providing excellent customer service?
Do you have extraordinary communication skills?
What's in it for YOU?
Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement
Responsibilities:
Handle inbound calls/emails from customers of a major telecommunications company
Educate and inform callers of debt and credit reporting details, taking action when necessary and noting accounts accordingly
Offer solutions and handle each case with the utmost care
Education about consumer protection rights and best practices
Maintains good public relations
Adhere to Company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Maintain good working relationship with assigned supervisors and coworkers
Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test
Perform additional duties as required by management
What We Look for in a Candidate:
Must be 18 years of age or older
High School Diploma or equivalent required
Superb attendance, so you can be there when our customers need us
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Ability to remain engaged on the phone throughout the entirety of your shift with no distractions
CallCenter or Collections experience preferred
At least 1 year of Customer Service experience required
Excellent communication, both written and oral
Ability to apply basic mathematical concepts
Work at home requirements:
InteLogix will provide a computer for the duration of your employment on this program
Must provide 2 computer monitors along with appropriate cables to connect to the InteLogix computer
High speed internet with an ethernet connection to the router (no satellite, wireless or hotspot) 10 Mbps download and 5 Mbps upload speed
WiFi must be turned off at all times
Private and distraction free home work space with the ability to close a door
$12 hourly Auto-Apply 60d+ ago
Custom Cabinet Sales Rep.
Kitchen Refresh
Call center representative job in Tulsa, OK
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Tulsa area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
$31k-43k yearly est. 60d+ ago
Customer Service Rep
Langley Management 4.5
Call center representative job in Sand Springs, OK
Full-time Description
Tower Loans is looking for a positive, energetic, team-oriented person to join our team in Sand Springs, OK. Candidate should have attention to detail, a drive to succeed in all aspects of the business.
Competitive Salary
Bonus earning opportunities.
Requirements
Dependable Transportation - Valid Driver's License
Counting change
$26k-32k yearly est. 34d ago
Customer Service - Customer Service Representative (Part Time) 105-1068
Communitycare 4.0
Call center representative job in Tulsa, OK
Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change.
KEY RESPONSIBILITIES:
Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies.
Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.
Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract.
Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.
Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.
Provide interpretation services for all product lines via the contracted language line service as appropriate.
Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.
Effective problem resolution skills that demonstrates balance of company and customer needs.
Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.
Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.
Understanding and striving to meet or exceed callcenter metrics while providing excellent customer service.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Perform other duties as assigned.
QUALIFICATIONS:
Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.
Ability to resolve conflict and diffuse tension
Strong time management skills and decision- making skills.
Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.
Ability to work under stress with production and quality standards.
Proficient in Microsoft Office applications.
Highly organized and attentive to detail.
Flexibility, ability to adapt to change.
Successful completion of Health Care Sanctions background check.
Bilingual skills a plus.
EDUCATION/EXPERIENCE:
High school diploma or equivalent required
1-year customer service experience with direct interactions with customers
Contact center or medical field experience preferred
$24k-30k yearly est. 6d ago
Customer Service Representative
Vero Networks 4.2
Call center representative job in Tulsa, OK
Job Description
CUSTOMER SERVICE REPRESENTATIVE
Department: Network Operations
Reports To: Supervisor, Customer Service
As a Customer Service Representative, you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work as it arises. The Customer Service team handles all incoming tasks such as onboarding new customers, existing customer account inquiries, payment postings, add-on requests, resource coordination and interdepartmental communication. You will provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards and the goals of the company are achieved.
RESPONSIBILITIES
High School diploma or GED
Strong critical thinker
Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.
Ability to organize and prioritize work and adapt to changes quickly.
Self-guided approach to learning and gaining knowledge in addition to company provided training.
Self-motivated with the ability to work in a fast paced, team-based environment.
Ability to effectively solve problems or escalate issues as needed.
Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary
Bilingual a plus
CORE COMPETENCIES
There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation.
REQUIRED QUALIFICATIONS
High School diploma or GED.
Strong critical thinker.
Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.
Ability to organize and prioritize work and adapt to changes quickly.
Self-guided approach to learning and gaining knowledge in addition to company provided training.
Self-motivated with the ability to work in a fast paced, team-based environment.
Ability to effectively solve problems or escalate issues as needed.
PREFERRED QUALIFICATIONS
Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary.
Bilingual a plus.
JOB DETAILS AND PHYSICAL REQUIREMENTS
This has no travel requirements.
Must be authorized to work in the United States.
This is a staff position.
This is a Nonexempt position.
This is a Full-Time position.
This is a Hybrid position. Will start remote but will require to be on site within a few months.
The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role.
This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.
ABOUT VERO
Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.
NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: ****************
This position requires the ability to pass a standard background check upon offer of position.
At least 2 professional references are required.
CORE COMPETENCY DEFINITIONS
Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization.
Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality.
Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.
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clev YFYVUV
$22k-32k yearly est. 6d ago
Customer Service Representative- Wagoner County
Oklahoma Farm Bureau Insurance Company 3.2
Call center representative job in Wagoner, OK
Job DescriptionJob Title: County Secretary/Customer Service Representative (CSR) Reports To: Wagoner County Board of Directors and Supervising Agent FLSA Status: Non-Exempt; Full-Time Salary Range: $12-$13/hr
Summary Provide clerical work and minor administrative and business detail.
Essential Duties and Responsibilities include, but not limited to:
Assist with answering phones, forwarding calls, and sending reminders as necessary.
Reads and routes incoming correspondence such as mail, fax, etc.
Greets visitors and conducts to appropriate area or person.
Act as liaison for Wagoner County and in all outside relations with various entities such as insureds, members, and the general public.
Prioritizes county Farm Bureau federation tasks and responsibilities.
Makes copies of correspondence or other printed materials.
Prepares outgoing mail and correspondence, including e-mail and faxes.
Organizes and maintains file system and files correspondence and other records.
Orders and maintains supplies and arranges for equipment maintenance.
Works to increase county Farm Bureau membership and assists with seeking new insurance business.
Process payments for insurance policies.
Receive & receipt payments for memberships.
Follow up with reminders on overdue membership.
Produce and forward insurance documents such as verification cards, declarations pages, & certificates of insurance.
Work with agent to provide insurance quotes and accept insurance applications.
Interprets policies and explains insurance coverages & procedures.
Constantly promote Farm Bureau membership.
Additional duties, as assigned by County.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
Business Acumen - Understands business implications of decisions.
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Ethics - Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must have valid Property and Casualty CSR License or obtainment of Property and Casualty CSR License within six months upon employment.
Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have general knowledge of computers and computer systems including hardware and software. Other Skills and Abilities Must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level acquired through 1+ years related experience. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
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7ICcQIddwM
$12-13 hourly 2d ago
Part Time Patient Customer Service Representative
R1 Revenue Cycle Management
Call center representative job in Tulsa, OK
Shift Hours: Part-time, PRN (as needed), 8 - 12 hour shifts R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
Here's what you can expect working in Patient Registration (Customer Service):
* Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
* Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
* Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
* A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirements:
* High School Diploma or GED
* Excellent customer service experience
For this US-based position, the base pay range is $15.00 - $20.28 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
Visit us on Facebook
$15-20.3 hourly Auto-Apply 27d ago
Customer Service Representative
Barracuda Staffing
Call center representative job in Tulsa, OK
We are currently looking to fill a Customer Service Representative position with a company in Tulsa, OK.
Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy solving problems and creating positive customer experiences? We're seeking a Customer Service Representative (CSR) who will play a vital role in supporting both residential and commercial clients while contributing to customer satisfaction, retention, and growth.
Pay: $17-$20/hour
Schedule: Monday-Friday, 7:00 a.m.-5:30 p.m. and some Saturdays required
What You'll Do:
Respond to customer inquiries via phone, email, and occasionally in person with professionalism and clarity
Provide accurate information on products, services, pricing, and company policies
Resolve customer concerns quickly and effectively in alignment with company standards
Process service requests, payments, and orders with precision and timeliness
Maintain detailed customer records and document account activity thoroughly
50-hour, on-site workweek
Collaborate with internal teams to ensure seamless customer service and issue resolution
Conduct follow-ups to confirm resolution and collect feedback
Escalate unresolved or complex issues to supervisors when appropriate
Stay aligned with company policies and service expectations
$17-20 hourly 49d ago
Customer Service Rep - No Experience Necessary
Blackwell Insurance Agency
Call center representative job in Tulsa, OK
Replies within 24 hours Benefits:
401(k) matching
Bonus based on performance
Company parties
Free food & snacks
Health insurance
Training & development
Our growing family owned Independent Insurance Agency is looking for a Rockstar to join our winning team! This is not just a job it's our mission. We are passionate about educating every one of our clients and make the insurance experience the best it can be. So if you have the heart of a teacher and am ambition to learn and grow, this is the place for you! We promise to provide any and all the support that you need to be the best you can be!
Roles & Responsibilities:
Include the following. Other duties may be assigned.
Make changes to current personal lines policies for existing clients
Assist the renewal process for all Personal Lines clients
Reach out to current clients to offer additional lines of business (Auto, Home, Umbrella, Motorcycle, Boat etc.)
Cross-sell existing clients by referring personal lines clients to our commercial lines department
Provide client ‘reviews' to see if there are any life events that have happened that may trigger either discounts, more coverage or additional policies.
Remarket policies when uprates occur due to rate increase, MVR activity or risk changes.
Proactive calling on claims following our claims process
Identifying opportunities to add value to the client experience
Process premium payments
Rewrite non renewals and cancellations
Quote and write overflow of new business
Assist with incoming calls
Requirements:
High School / GED Education required
Willing to obtain CA P&C and Life & Health License
Working knowledge of computers and relevant software applications, i.e., MS Office, Outlook, etc.
Display excellent professional and genuine client facing communication skills
Possess excellent written, verbal, organizational/prioritization and attention to detail skills
Enjoys working independently and in a team environment
Must be punctual, reliable and able to keep information confidential
Previous work experience in sales, marketing, promotions or customer service is helpful
Benefits:
Hourly wage plus commission
Paid Time Off
Group Health Benefits
Simple IRA Company Match
Access to insurance industry experts for mentoring
Great Work Environment
Room For Growth
Agency Culture:
We are dedicated to building a great team by having team lunches, quarterly fun days and getting involved in community events. Blackwell Insurance Agency is a member of the Lake Forest Chamber of Commerce and is passionate about giving back and supporting several charities including the South County Outreach, an organization that works to prevent hunger and homelessness throughout Orange County. Compensation: $17.00 - $19.50 per hour
$17-19.5 hourly Auto-Apply 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Brent Hagar-State Farm Agent
Call center representative job in Jenks, OK
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Paid time off
Training & development
Position Overview
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
Salary plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Excellent communication skills - written, verbal and listening.
People-oriented
Detail oriented.
Ability to work in a team environment.
Ability to multi-task
Ability to assess customer needs and conduct effective interviews.
Ability to effectively relate to a customer.
Property and Casualty license (must be able to obtain)
Hiring Bonus for current Oklahoma Insurance License. Additional Bonus for recent State Farm Experience!!!
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$24k-32k yearly est. 10d ago
Customer Service/Call Center Specialist
Gmg Management Consulting 4.5
Call center representative job in Tulsa, OK
.
Customer Service/CallCenter Specialist that possesses basic accounting knowledge, be a self-starter that is willing to learn and grow, have strong analytical skills, committed to excellence and high standards, organized, detailed and customer service oriented. Must be able to learn quickly, work independently, multi-task, and produce accurate results.
Job Responsibilities:
- Answer calls and resolve customer issues
- Log issues and problems
- Must be dependable and have a history of strong work attendance
- Work collaboratively with team members and callcenter management to contribute to department goals and maintain service level objectives
- Promptly escalate urgent customer concerns or issues
- Mortgage loan or banking experience is desirable
Experience/Training:
- Minimum one years' experience in a callcenter or financial services or similar specialist position
- Familiarity with Fair Debt Collection Practices, Telephone Consumer Protection, Consumer Financial Protection Laws, and Consumer Privacy Laws is preferrable
Skills and Abilities:
- Must be passionate about providing the highest quality customer care
- Must be computer literate and comfortable navigating MS Office Suite of Products (Word, Excel, etc.) - at least 2 years of experience
- Able to work independently and as part of a team
- Ability to assess issues and apply the appropriate sense of urgency
- Ability to effectively communicate feedback and present observations, trends and recommendations to peers and management staff
- Paid Time Off
- Sick Leave
- Vacation Time
- 11 Paid Holidays
- Hourly Health and Welfare Pay (to cover health benefit insurance)
Compensation:
- Hourly pay rate of $18.16 + $4.57 for you to get your own insurance
- This position requires the successful completion of a federal background check to include criminal background check, drug test, credit check, and fingerprinting. GMG is an equal opportunity employer that takes affirmative action to employ, and advance in employment, individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, or gender identity.
Education:
- High school or equivalent is required.
- Expected hours: 40 per week
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Citizenship Requirement:
- Must be a US Citizen
Work Location:
- In-person at Tulsa Office
$18.2 hourly Auto-Apply 60d+ ago
Customer Service Representative
United Warehouse Company 2.4
Call center representative job in Tulsa, OK
The United Warehouse Company has been in business since 1915 providing customers with secure warehousing, transportation and distribution services, 3PL and contract packaging services. We operate well over a million square feet of ultra-modern warehousing and distribution facilities in multiple states throughout the Midwest. We offer temperature controlled storage, sanitary and food grade environments, secure outdoor storage, and an experienced team of contract packaging professionals to help you fill customer orders or complete packaging projects.
Job Description
United Warehouse Company is seeking a qualified
Customer Service Representative
to join our growing team!
As a Customer Service Representative, you will be the first point-of- contact to our customers - you will be the expert on your account(s). You'll need to be a great communicator, a brand ambassador and have a strong desire to possess the know-how to get the job done. You will be in charge of answering any customer inquiries, resolving customer issues, and maintaining a customer database of information.
The person for this position should be particularly well organized and detail oriented. If you are independent, accountable, intelligent, detail-oriented and have a great attitude, we'd like to talk to you! The hours for this position are 1st shift, however, must be available outside of regular hours to assist drivers, warehouse operators, and customers with issues or changes in scheduling.
This position is full-time, first shift - overtime and weekends are required, depending on customer need.
RESPONSIBILITIES
Be the voice of United Warehouse Company. This will entail heavy customer interaction via phone and email. We will expect that your interpersonal communication skills are strong in both capacities.
Manage customer accounts, from order receipt to delivery including order fill, transportation planning, on time delivery monitoring, exception management and supporting promotions, seasonal and new item launch management.
Investigate order/invoice processing problems and facilitates issue resolution with management assistance.
Keep detailed notes in our customer tracking system and be able to prioritize multiple tasks - the pace is fast and you'll rarely be doing one thing at a time.
Embrace new challenges every day. Being adaptable and flexible are critical!
Follow up on items…and follow up…and follow up again!
Embrace your mistakes! You'll inevitably make a few.
Help identify what we have missed.
Help us build a stronger company - every day.
Qualifications
REQUIRED SKILLS AND EXPERIENCE
Have 1-3 years of relevant communications based experience.
Have an understanding of the value of teamwork and how teams work.
Have a heightened sense of urgency, a heightened attention to detail and be able to communicate our customer offering.
Complete and maintain customer account-specific records with auditor like accuracy.
Must be able to work well in a self-managed team environment. This includes cooperatively scheduling work, vacation, hours and team task assignments.
Ability to maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities; Displays attention to detail for both accuracy and content.
Judgment to resolve issues with the appropriate sense of urgency, including after standard business hours support.
HOW TO APPLY
Click on the “I'm Interested” button below to submit your resume or visit our website at *********************** and click on the "Careers" tab to complete an applicaiton online.
Additional Information
All your information will be kept confidential according to EEO guidelines. Drug/Alcohol testing compliant with applicable statutes. For reasonable accommodation of disability during the hiring process call **************.
$24k-32k yearly est. 2d ago
Customer Service Representative - Tulsa, OK
Kedia Corporation
Call center representative job in Tulsa, OK
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$24k-32k yearly est. 2d ago
Calling All Drug Reps
Triad Mso
Call center representative job in Tulsa, OK
Title: Drug Rep Job Category: Sales Supplemental Income Compensation: 50k+ Annual Supplemental Income CALLING ALL DRUG REPS! INCREASE YOUR INCOME BY $50K-$100K PER YEAR - Keep your current job and salary while we help you boost your earnings. All we need is an introduction and we'll take care of the rest. Compensation paid for every signature.
Compensation
Receive $4000 Commission per lead that signs with us
The Product - Full Suite of Management Services
Billing and Coding
Credentialing
Malpractice
Facilitation
HR Services
Social Media Marketing
Bookkeeping
Payroll
Group Purchasing Discounts
Management Support
Future Development
Branding Opportunities
Customized Options available
We are proud to be the only company offering such a comprehensive package of management services, making us virtually unrivaled in the market. As the nation's only traditional primary care franchising opportunity, we provide unmatched strength through our existing and growing network. For prospective clinic owners, we offer flexible financing solutions requiring zero collateral, and for existing clinics, we have incredibly low-cost options to join.
We provide new clients with their own clinic, debt-free and with no collateral required. With our full suite of support services, they can earn approximately 75-100% more than their current salary while seeing just 22 patients per day. By leveraging our existing resources, we invest in practitioners to help them achieve their dream. Our innovative approach speaks for itself-all we need is the introduction.
Triad Complete Healthcare streamlines clinic operations by reducing costs and eliminating back-office tasks, allowing practitioners to focus entirely on patient care. Our mission has been to create a solution so valuable that it's irresponsible to pass up-and we've succeeded in doing just that.
Join the movement to put practice ownership back into the hands of the practitioner. Help us change the healthcare landscape, one introduction at a time.
$24k-32k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Recruit Monitor
Call center representative job in Tulsa, OK
The Client service Agent opening is permanent based upon an anticipated timetable of 35-40 hrs per week, Sunday- Sunday. Employees are called for to possess versatility to operate any one of our 8-hour work schedule timetables throughout our typical organization hrs of 5:00 am-10:00 pm local time. Standard training times are Monday - Friday 8:00 am actually to 5:00 pm CST for 4 - 5 full weeks. It may be required, given the business requirement, to operate occasional overtime.
Key Accountabilities
React to inbound calls coming from our clients on issues connected to benefit eligibility questions as well as prescription status questions
Guide and also inform customers on their prescription perks, use of plan, formulary, fees and status of orders as well as claims or inquiries
Talk to appropriate concerns and listen closely definitely while documenting demanded information in personal computer devices
Determine issues and correspond options and measures to consumers, drug stores and physicians along with prescribed purchases and reorders
Make outgoing phone call to clients on prescription orders as well as remittance concerns
This role is equally difficult and worthwhile. You'll be actually contacted to study facility concerns relating to participant prescription as well as/ or pharmacy perks around multiple data banks which requires eloquence in personal computer navigating and also toggling while with certainty and compassionately engaging along with the agent.
You'll be awarded as well as realized for your performance in a setting that will definitely challenge you and also give you clear direction about what it needs to do well in your function as well as provide development for various other jobs you may be interested in
MEETING METHODS-- Our job interview procedure has actually been structured for your comfort! Your electronic, saved interview will definitely include 5 inquiries as well as final less than thirty minutes. Therefore, satisfy be actually express, crystal clear, and also described. The moment a choice has been actually brought in after your meeting, our team are going to allow you know!
Demanded Certifications
High School Diploma Or Degree/ GED (or even higher) OR comparable work experience
1+ years of customer service adventure to consist of giving company over the phone
Knowledge along with pc as well as Windows PC applications, which includes the capability to navigate and also find out new and also intricate personal computer system functions
Simple understanding of Microsoft Office Word (capacity to open up as well as get through a phrase documentation) and also Microsoft Excel (capability to open as well as navigate a spreadsheet).
Ability to work any one of our 8-hour change routines during our typical organization hrs of Sunday - Sunday 5:00 am actually - 11:00 pm local time in Pacific Civil time OR Mountain range Civil time depending on area.
Preferred Certifications.
Contact Facility experience.
Client service adventure.
Expertise along with Grownup Understanding in digital environment.
Experience collaborating with Digital systems as well as bodies. Internet, Chat, email.
Wellness Care/Insurance environment (understanding with clinical terminology, medical plan records, or benefit program design).
Community service, personality wellness, disease prevention, health advertising as well as actions modification (partnering with susceptible populaces).
Telecommuting Demands.
Called for to possess a committed workspace established that is split coming from various other staying locations and also provides information personal privacy.
Capacity to always keep all company delicate papers protected (if appropriate).
Have to stay in a site that can easily receive a UnitedHealth Team approved fast web link or leverage an existing high-speed web company.
Must have the capacity to link directly in to world wide web-- by means of challenging wire (either straight to modem or even router).
$24k-32k yearly est. 60d+ ago
Customer Service Representative
GFL Environmental Inc.
Call center representative job in Tulsa, OK
The Cusomer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.
At GFL our goal is to invest in our people and provide opportunities to grow for life!
Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
* 15 days of paid time off.
* 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.
* 401(k) with an employer match.
* Paid holidays.
* Employee Assistance Program with free counseling services.
Overview:
GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job - it's an opportunity to grow in your career, make new friends, and make a difference each day.
Key Responsibilities:
* Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
* Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
* Answer incoming and make outgoing customer telephone calls.
* Receive and resolve, within established guidelines, customer questions and concerns.
* Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
* Track customer information and concerns and enter data into database.
* Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
* Maintain new account files.
* Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
* Provide timely and accurate information regarding missed stops or other customer concerns.
* Generate call-in work orders for drivers.
* Download, distribute and answer all customer inquiries received via email.
* Take web request and process payments by phone.
* Process customer payments via internet and take cash payment's as needed.
* Enter new subscription residential accounts into system.
* Run credit checks on new customers.
* Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
* Key all new/cancelled accounts into Tower system and verify in system.
* Scan all contracts into system and maintain records of them.
* Assist in completing the Affirmative Action log for all applicants.
* Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
* Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
* Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
* May provide back up assistance for Office Coordinator.
* Perform other duties and responsibilities as required or requested by management.
Requirements:
* High School Diploma or GED.
* One (1) to Two (2) years customer service callcenter experience.
Knowledge, Skills and Abilities:
* Ability to implement solutions to general and specific customer concerns.
* Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
* Possess good organizational skills and record keeping skills.
* Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
* Proficient in Microsoft Outlook, Microsoft Word and Excel.
* Good problem solving ability.
* Excellent data entry skills.
Physical/Mental Demands:
* Ability to stand, sit, walk, use hands and fingers, talk and hear.
* Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Working Conditions:
* Work in indoor office environment 95% of the time.
* Noise level is usually moderate.
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.
How much does a call center representative earn in Tulsa, OK?
The average call center representative in Tulsa, OK earns between $20,000 and $34,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.
Average call center representative salary in Tulsa, OK
$26,000
What are the biggest employers of Call Center Representatives in Tulsa, OK?
The biggest employers of Call Center Representatives in Tulsa, OK are: