Call Center Representative Jobs in West Carson, CA

About the job Contract: Full-time, Permanent Reporting to: Warehouse Manager We are seeking a detail-oriented and experienced Customer Service Specialist to join our warehouse team. As a Customer Service Specialist, you will play a crucial role in supporting our warehouse operations by handling customer inquiries, processing orders, and ensuring customer satisfaction. This position is dynamic and requires a strong ability to multitask and thrive in a fast-paced environment. . Primary Responsibilities These responsibilities include the following, but are not limited to: Process orders for material or merchandise received through various channels, such as mail, fax, email, EDI, or telephone, originating from customers or company employees. Compile, sort, and meticulously verify the accuracy of data, while also maintaining detailed notes in our customer tracking system. Coordinate with customers, forwarders, and warehouse teams to ensure timely shipments and manage end-to-end customer accounts, including order fill, transportation planning, on-time delivery monitoring, exception management, and support for promotions, seasonal events, and new item launches. Provide tailored solutions, prioritizing customer needs throughout the process. Examine all shipment documents and inform customers of stock queries, shipment schedules, anticipated delays, and any additional information needed by customers using e-mail or telephone on a timely basis. Collaborates with warehouse and common carrier personnel to expedite or trace missing or delayed shipments. Compiles statistics and prepares comprehensive reports for management. Investigates overdue, damaged shipments, or shortages for customers and common carriers. Analyzes complaints, collaborating with designated departments for resolution. Manages, maintains, and reports customer KPIs weekly; provides backup support for all accounts other than primary. Adhere to communication procedures, guidelines, and company policies. Go the extra mile to actively engage with customers. Any other duties/projects as assigned by the reporting manager as per business requirements. Qualification & Skills required High School Diploma Organized, detail oriented and exceptional Problem-Solving Skills Minimum of 4 to 8 years experience in Customer Service in a Warehouse. Familiarity with warehouse management systems (WMS) Knowledge of preparing shipping documents, tracking shipments, and understanding warehouse documentation. Focused on delivering excellent service and maintaining customer satisfaction. Ability to prioritize tasks efficiently in a fast-paced environment. Excellent Communication and Problem Solving Skills

Day to Day: We seek a Call Center Representative to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling customer complaints. This position is onsite 5 days a week in Anaheim, CA. Desired Skills & Experience: 1-2 years of experience working in customer service/call center High School diploma or GED Good communication and personality Adaptable and eager to learn, willing to work in a fast-paced call center Excellent communication and reliable Ability to type at least 36 WPM Pluses: Bilingual in Spanish, Vietnamese, and/or Chinese

Required Skills & Experience: - 1-2 years of experience working in a call center with inbound calls (50+ calls a day) - High School diploma or GED - Good communication and personality - Ability to type at least 36 WPM - Adaptable and eager to learn, willing to work in a fast paced call-center - Excellent communication and reliable Job Description: Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling customer complaints. This position is onsite 5 days a week. Compensation : $23/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Title: Remote Customer Service Representative for Amplified Digital Agency Pay: $35 per hour Schedule: Flexible Training: Paid training provided Equipment: Necessary equipment provided About Us: Amplified Digital Agency is a dynamic full-service digital marketing agency dedicated to helping businesses expand their online presence. We provide custom digital solutions for a wide range of industries. We are seeking a Remote Customer Service Representative to provide exceptional support to our clients, helping them navigate our services and resolve any issues they may encounter. Key Responsibilities: Client Support: Respond to customer inquiries via phone, email, and chat regarding services, project statuses, billing, and technical issues. Problem Solving: Troubleshoot customer concerns and escalate more complex issues to the appropriate internal teams for resolution. Customer Onboarding: Assist new clients in understanding our digital marketing services, processes, and tools, ensuring they are well-supported from the start. Maintain Customer Records: Accurately document customer interactions, inquiries, and resolutions in the CRM system, ensuring up-to-date client information. Feedback Collection: Gather and report client feedback, working closely with internal teams to continuously improve service offerings and customer satisfaction. Upselling & Cross-Selling: Identify opportunities to inform clients of additional services or upgrades that would benefit their business goals. Follow-Up: Ensure timely follow-up on client issues or requests to maintain high levels of client satisfaction. Collaboration: Work with the sales, marketing, and technical teams to ensure clients are receiving comprehensive support and solutions. Requirements: Strong communication skills (written and verbal) with a professional and friendly demeanor Previous experience in customer service, client support, or a related role Proficient in using CRM software and customer support tools Strong organizational skills with attention to detail Ability to handle multiple tasks and prioritize effectively Self-motivated and able to work independently in a remote setting Knowledge of digital marketing services (SEO, PPC, social media, etc.) is a plus but not required Perks: Flexible work schedule to suit your lifestyle Paid training to ensure you are well-prepared for the role All necessary equipment (laptop, headset, etc.) will be provided Opportunity to grow with a forward-thinking, innovative digital agency If you are passionate about delivering top-notch customer service and enjoy helping clients succeed, we would love to hear from you! Job Title: Remote Customer Service Representative for Amplified Digital Agency Location: Remote Pay: $35 per hour Schedule: Flexible Training: Paid training provided Equipment: Necessary equipment provided About Us: Amplified Digital Agency is a dynamic full-service digital marketing agency dedicated to helping businesses expand their online presence. We provide custom digital solutions for a wide range of industries. We are seeking a Remote Customer Service Representative to provide exceptional support to our clients, helping them navigate our services and resolve any issues they may encounter. Key Responsibilities: Client Support: Respond to customer inquiries via phone, email, and chat regarding services, project statuses, billing, and technical issues. Problem Solving: Troubleshoot customer concerns and escalate more complex issues to the appropriate internal teams for resolution. Customer Onboarding: Assist new clients in understanding our digital marketing services, processes, and tools, ensuring they are well-supported from the start. Maintain Customer Records: Accurately document customer interactions, inquiries, and resolutions in the CRM system, ensuring up-to-date client information. Feedback Collection: Gather and report client feedback, working closely with internal teams to continuously improve service offerings and customer satisfaction. Upselling & Cross-Selling: Identify opportunities to inform clients of additional services or upgrades that would benefit their business goals. Follow-Up: Ensure timely follow-up on client issues or requests to maintain high levels of client satisfaction. Collaboration: Work with the sales, marketing, and technical teams to ensure clients are receiving comprehensive support and solutions. Requirements: Strong communication skills (written and verbal) with a professional and friendly demeanor Previous experience in customer service, client support, or a related role Proficient in using CRM software and customer support tools Strong organizational skills with attention to detail Ability to handle multiple tasks and prioritize effectively Self-motivated and able to work independently in a remote setting Knowledge of digital marketing services (SEO, PPC, social media, etc.) is a plus but not required Perks: Flexible work schedule to suit your lifestyle Paid training to ensure you are well-prepared for the role All necessary equipment (laptop, headset, etc.) will be provided Opportunity to grow with a forward-thinking, innovative digital agency If you are passionate about delivering top-notch customer service and enjoy helping clients succeed, we would love to hear from you! Compensation details: 25-35 Hourly Wage PI07f5b9e5b7f8-26***********3

Qualifications: Must be highly organized and detail oriented Strong problem solving and follow-up skills Proficient with 10-key and must be able to type minimum 40 WPM Excellent written and verbal communication Ability to work independently and be part of a team Job Responsibilities: Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and older Reconcile credit memos and pre-payments against open invoices Work cross functionally with internal stakeholders to resolve customer issues in a timely manner Maintain accurate customer records in ERP system Accountable for achieving monthly retention/collection goals Send account statement and dunning letters as required Perform additional assignments as directed by the Accounting Manager Preferred Customer Support Experience Benefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided. SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.

Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance The Product Development Coordinator/ Customer Service Agent performs various projects duties supporting the document issuing processes. This includes creating Bill of Materials (BOM) in the system, updating formulations, Batch Production Record, Record Retention and Maintenance and Production Efficiency. Its responsible for providing product and service information, taking incoming calls from customers and transmitting necessary information to various Departments within the Company. In resolving product and service issues which implies effective communication between all parties involved. DUTIES & RESPONSIBILITIES: The following responsibilities would characterize the requirements of this position. Must possess the skills necessary to perform the majority of the listed functions: 1. The Product Development Coordinator/Customer Agent performs various projects and duties supporting the document issuing processes 2. Monitor production cycle time and overall production processes to improve inventory and supply chain 3. Monitor quality issues, make schedules, and conduct root cause analysis for adjustments in production 4. Maintain efficient communication channels with customer Service, Production and Warehouse teams 5. Data entry and Creating BOM in system per work order, based on FPS 6. Process Batch Production Record, Review Production worksheets for accuracy and consistency against SFP prior to production 7. Maintain project evaluation files and reports that reflect the step-by-step process in projects 8. Document all new and revised product label proofs, and route them through R&D and Quality for final approval 9. Maintain final product change records in the Bill of Material and Production Record 10. Data entry and Creating Bill of Materials (BOM) in system per work order, based on Finished Product Specification (FPS) 11. Process Batch Production Record, Review Production worksheets for accuracy and consistency against Supplement Facts Panel (SFP) prior to production 12. Maintain project evaluation files and reports that reflect the step-by-step process in projects 13. Maintain final product change records in the Bill of Material and Production Record 14. Identify and assess customers needs to achieve customer satisfaction and act as liaison between customers and internal departments by forwarding questions and answers 15. Build sustainable relationships of trust through open and interactive communication 16. Understand how 4Excelsior completes orders from receipt of an order through to the shipment to the customer to be an effective part of the customer service team 17. Request packing lists, providing packing list/BOLs to warehouse 18. Ship retains samples to the appropriate people/department in a timely manner and keep log of quantities for invoicing 19. Follow SOPs while being flexible and adapting to requests and assignments from upper management 20. Other duties as assigned REQUIREMENTS: Competencies 1. Bachelors or equivalent experience in a business-related field 2. Good written and verbal communication skills 3. Good organizational skills with a strong attention to detail 4. Ability to multi-task and prioritize responsibilities 5. Strong documentation practices and recording keeping skills 6. Ability to work both independently and in a team environment 7. Ability to maintain high level of confidentiality 8. Ability to work under pressure of deadlines ADDITIONAL REQUIREMENTS: 9. Working knowledge of general computer operations and concepts 10. Advances knowledge in Microsoft excel; able to create spreadsheets and advanced formulas 11. Working knowledge of Microsoft Outlook, Word and Power Point 12. Preferred knowledge of ERP or other Manufacturing Inventory Software 13. Ability to type 40 wpm 14. Ability to sit for extended hours 15. Ability to view a computer screen and type for extended hours 16. Other physical requirements include moderate standing and occasional, squatting, bending and twisting 17. Ability to work some overtime as business needs require

Ernest is currently in search of a Client Coordinator (B2B Customer Service Rep) for our division located in Commerce, CA. This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture. For over 77 years, Ernest Packaging Solutions has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you're worth with a lot of really awesome people. Essential Functions Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the Customer/Sales Personnel Responds immediately to Customer inquiries/information needs and provides positive, courteous service to Customer/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion Works with the appropriate internal department's on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and redeliveries from vendor Reports all errors or any other pertinent customer concerns to Manager of Inside Client Relations Keeps lines of communication open with Manager/Sales Personnel Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to customers Keep up to date information on customers Assist in maintaining assigned Sales Personnel's unshipped/unbilled report Qualifications Client/customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry Working knowledge CRM management systems Thorough knowledge of outbound calling techniques and customer service measurements of success Demonstrated ability to communicate effectively both verbally and in writing Background with distribution methods, process improvement programs and procedures Limited product knowledge Work Location: In person

Founded in 2007 by Bill Barton and Patty Perreira in Southern California, Barton Perreira draws inspiration from the perpetual sunshine and enchanting golden-hour sunsets that paint the state in gold. We embody a fusion of innovation, luxury, craftsmanship, and a resolute commitment to pushing the boundaries of eyewear excellence. Barton Perreira is part of Thélios, the eyewear expert of the LVMH Group. CUSTOMER SERVICE SPECIALIST POSITION SUMMARY: Based out of our Irvine, California office, we are looking for a specialist responsible for answering calls, providing product information, and assisting customers by being informative, empathetic, and eager to resolve any issues quickly. The ideal candidate will be willing to listen, learn, and address any customer inquiry that comes their way. KEY RESPONSIBILITIES Respond quickly and effectively to customer issues with empathy and professionalism. Efficiently handle customer inquiries via phone, online chat and email regarding orders, product status, and other related information or issues. Upsell products and suggest alternative solutions. Provide exceptional customer care by assessing needs and offering accurate solutions, troubleshooting, and guidance for a positive experience. Aim for customer issue resolution and retention, addressing any questions, returns, refunds, and shipping tracking issues. Record, organize, and manage customer interactions and profile/account changes. Learn and adhere to all customer service procedures and policies. PROFILE High School Diploma or Associate degree in Business Administration or certification preferred Minimum of 2+ years of relevant Customer Service experience Minimum of 2+ years of relevant Customer Service experience Excellent data entry skills with high attention to detail and superb time management skills Ability to resolve issues in a quick and timely manner with the ability to prioritize work in a fast-paced environment Strong interpersonal skills and excellent communication skills both verbal and written; possess a friendly and positive attitude Genuine passion and advocate of diversity and inclusion and integrates this mentality when making all business decisions (both internal & external). Proficient in Microsoft Office; Sage 100 knowledge is an added advantage. The hiring range for this position ranges from $19-23/hour. The rate of pay offered will be dependent upon candidates' relevant skills and experience. What are the employee benefits at Barton Perreira? We offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, and more. Thank you in advance for your interest in this opening. Thélios is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. At this time, only qualified candidates will be contacted. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Direct applicants only, no third-party staffing inquiries, please.

Are you passionate about delivering outstanding customer experiences and ready to be part of a fast-growing, innovative company? FHI Heat, a leader in cutting-edge hair tools and hair care products, is expanding, and we need a dynamic Customer Service Representative to join our team! This is a fantastic opportunity to work in a collaborative and energetic environment, providing top-notch service to our customers. Why Join FHI Heat? FHI Heat is at the forefront of the beauty industry, known for our commitment to quality and innovation. As we continue to expand, we're looking for someone who thrives in a fast-paced setting and enjoys making a meaningful impact every day. This role requires on-site presence 5 days a week in our Simi Valley office, putting you right at the heart of our growing operations. Key Responsibilities: Customer Engagement: Deliver exceptional service through phone, email, and chat, ensuring every interaction leaves a lasting positive impression. Problem Solving: Respond to inquiries, resolve issues promptly, and assist with product information, order statuses, and general questions. Order Management: Process orders, returns, and exchanges with precision and efficiency. Record Keeping: Maintain and update customer records to ensure seamless service. Team Collaboration: Work closely with other departments to enhance the overall customer experience. Feedback Analysis: Collect and analyze customer feedback, offering actionable suggestions for continuous improvement. Outbound Calls: Follow up on customer inquiries and resolve any outstanding issues, strengthening relationships and trust. What You'll Need: High school diploma or equivalent. 3-5 years of customer service experience. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to thrive in a fast-paced environment and juggle multiple tasks. Proficiency in Microsoft Office Suite; SAP and Shopify experience is a plus. Outbound calling experience is a bonus. Compensation & Benefits: Hourly Rate: $20-$26, based on experience. Comprehensive Benefits: Health, medical, dental insurance, vacation, and more in-house perks. Join Our Growing Team! If you're ready to grow with us and make an impact in the beauty industry, we'd love to hear from you! FHI Heat is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.

Our client is looking for highly skilled Call Center Customer Service Reps to join their team and help with the volume of inbound/outbound calls and emails. The ideal candidate will be a quick learner who can navigate a new CRM system and identify consumer needs, research issues, resolve complaints, and provide solutions. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and ensuring their satisfaction. This is a Temp/Contract based role. Start date: ASAP Duration: through Feb/Mar 2025 Duties & Responsibilities: • Responsible for answering consumer inquiries via phone, email, and occasionally mail, in a timely manner regarding product/part information, request/order status and assembly assistance. • Identify consumers' needs, clarify product/part information, research reported issue and provide solutions and/or alternatives. • Enter and process requests/orders in an updated CRM system. • Generate refunds in CRM system as needed. • Coordinate the process of product/part returns as needed for QC review. • Acknowledge and resolve escalated consumer complaints with management. • Continuous product training to be knowledgeable in troubleshooting consumer questions. • Keep clean/clear records of consumer interactions and transactions. • Be proactive, creative, flexible in determining, evaluating, researching & resolving issues. • Complete reports and special assignments in a timely manner • Communicate and coordinate with management or colleagues as necessary. • Recommend improvements for systems and processes to boost organizational efficiency. • Assist with physical inventory counts as needed. • Maintain a positive, empathetic, and professional attitude. • Able to thrive in a work environment emphasizing teamwork and collaboration with multiple departments. • Demonstrate respect and courtesy toward others. • Regular and prompt attendance in the office is required. • Attend meetings and training sessions as required. Qualifications & Requirements: • High school diploma, general education degree or equivalent. • Experience working in a call center or customer-support role. • Strong active-listening and verbal-communication skills • Proficiency in problem-solving • Strong proactive self-organization and detail orientated. • Excellent time management skills with the ability to prioritize tasks. • Ability to work independently with demonstrated problem solving skills. • Meet personal/team qualitative and quantitative targets. • Comfortable using basic computer programs (Windows, Excel and Microsoft Office) and call center phone software (Five9, Talkdesk, Dialpad, etc.)

Intro To Taxrise: At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do. When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives. We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation. If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution. About The Role As a Customer Service Representative at TaxRise, you play a pivotal role in maintaining positive and professional relationships with clients. The Customer Service Representative performs all client care activities by responding to client inquiries, partnering with clients to identify their needs, gathering and explaining required documents, and providing assistance as needed. Additionally, they collaborate with different departments and assist case managers. What You'll Do Build and maintain effective professional relationships with clients. Develop strong customer relationships by promptly responding to inquiries and addressing any complaints. Provide status updates to multiple team members and clients. Contact clients via phone and email to retrieve required documents and information. Handle phone calls with professionalism, courtesy, and an empathetic demeanor. Understand when and how to escalate calls to the appropriate department. Assist case managers in resolution cases. Understand, handle, and process forms related to tax resolution such as 433 forms and power of attorney. Take necessary actions to address and escalate forms-related matters as required. Respond to client inquiries regarding IRS or Collection notices received. Explain the necessity of requested documents and gather them effectively. Consistent time and attendance is crucial not only for operational efficiency and team collaboration, but also to meet the high standards of client needs as this is a client facing role. Flexibility is essential as the job may entail overtime during peak workloads or busy seasons to meet project deadlines and maintain high-quality standards. Possess detailed knowledge about TaxRise products and services. Handle questions related to company offerings and provide clear explanations. Upload necessary documents to the Customer Relationship Management (CRM) system. Understand foundational financial document review processes. Stay informed about internal processes, forms, letters, etc., to efficiently move cases through the resolution process. Uphold the highest standards of professionalism and care when handling clients. Meet customer needs, resolve problems, and follow up to ensure satisfaction. Collaborate with colleagues, support staff, direct reports, and others at TaxRise to ensure a seamless client experience and successful tax resolution outcomes. We expect all employees to maintain professional and respectful interactions, conduct, and behavior in the workplace and during company functions, in accordance with TaxRise standards. What You'll Need To Have Previous experience in a client care or customer service role, preferably in the tax resolution industry. Familiarity with IRS letters, tax forms, and financial document review a plus. Strong communication skills, both written and verbal. Ability to learn quickly and adapt to changing processes. Excellent organizational and multitasking abilities. Professional phone etiquette and customer-focused communication. High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience. What We Offer Medical, Dental, and Vision Insurance after 60 days Paid Time Off (Vacation, Sick, Holidays) Wellness Days 401(k) retirement plan Professional Development Program Access to on-site gym and gaming lounge Quarterly company outings Catered meals every Friday Pay Range: $19.00 - $20.00 per hour The above-range represents TaxRise's current good-faith pay scale for this role. TaxRise reserves the right to modify or update this range at any time. At TaxRise, we're proud to be an equal opportunity employer. We realize the key to creating a company with world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.

Regal Medical - Lakeside Community Healthcare Website: ************************* Job Title: Phone Agent Pay Rate: Starts at $21/hr Hours: Monday through Friday, 8:00 AM-5:30 PM Job Duties: • Receives incoming calls through phone queues involving multiple issues from Members and Health Plans. • Maintains or exceeds quality and productivity standards of a minimum of 65 calls per day with matching documentation. • Anticipates our customers/caller's needs: Understanding the wants and needs of customers, listening for cues and identifying how to respond and determining what level of intervention they may need. • Utilizes standardized processes, tools, Also resolves routine or complex issues relating to services provided by a provider within the medical group. This can include eligibility, referral status, process designated referrals, and provider availability and members claim related issues. • Maintain patient confidentiality so that HIPAA compliance is observed at all times. • Process member's demographic updates. • Ability to work independently in the resolution of telephonic issues. • Handles designated assignments and prioritize work in order to maintain workflow. • Performs fax functions as needed. • Ensures written and verbal communication with all levels of management, staff, vendors and property management or accurate and with good grammar. • Displays professionalism, warm and pleasant phone personality, emphasizing tact, empathy, good judgment and patience. • All additional duties as directed by management. Education and/or Experience: • Minimum two (2) years of customer service and public relations experience in a medical setting. • High School Diploma or equivalent is required. • Bilingual is a plus: Vietnamese, Farsi, Armenian, Tagalog, Spanish, Russian. • Ability to deal responsibly with matters of a confidential nature. • Ability to multi-task and meet deadlines in a high stress environment • Must have excellent communication skills, both verbal and written. • Ability to read, write and understand the English language. • Pleasant telephone manner as well as telephone etiquette • The ability to distinguish the differences between CPT, HCPCS, Revenue, and ICD coding. • Proficient in MS Office programs (i.e., Word, Excel, Outlook, Access and Power Point). • Knowledge of computers, faxes, printers and all other office equipment. • Self-starter, willing to take on multiple tasks. • Must be able to review and interpret health plan benefits and provider contracts. • Able to interface with customers both internal and external of RMG. • Typing 45 WPM with accuracy. • Ability to communicate effectively orally and written answering and resolving a minimum of 65 calls per day with matching documentation. • Strong organizational skills with emphasis on prioritizing and attention to details. • Managed Care experience is a plus. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Global luxury brand, Naked Wardrobe, is currently seeking a highly experienced Seasonal Customer Service Representative to join our fast-paced team. Must be a team-player who provides professional and confidential support while delivering a positive experience to all clients. Candidate must be highly organized, efficient, manage multiple tasks under tight deadlines, and is a true self-starter who can work both independently and also work well within the team. DUTIES INCLUDE BUT NOT LIMITED TO: - Handling high volume of emails, and communicating with customers on a global scale - Responding to social media inquiries, comments, and messages - Handling orders and returns as needed - Assisting returns department when needed - Filing and copying as necessary - Additional duties as assigned REQUIREMENTS: - Must have 3+ years of customer service experience via email communication - Type 65+ words a minute - MAC savvy - Must be familiar with Microsoft Outlook/Microsoft Office - HappyFox efficient is a plus - Strong organizational skills - Excellent oral and written communication - Typing skills must be top notch - High degree of accuracy and attention to detail - Must reside in Los Angeles

(Bilingual Preferred but not required) The Customer Service Representative I (CSR I) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, walk-in center customer service, inbound call customer service and inbound mail response. CSR may be reassigned on a long term or temporary basis to other shifts or other schedules to balance manpower or meet the needs of the company. DUTIES AND RESPONSIBILITIES include some or all of the following. Supervisor may assign other duties as needed. • Serve as the first point of public contact for all customer service issues • Promote positive customer relations with customers and coworkers • Respond to calls from the public and provide general information and service • Maintain a thorough knowledge and understanding of the customer service center and operations to assist customers and resolve problems • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Quickly and accurately identify and assess individual needs, as well as take the appropriate action steps to satisfy those needs • Maintain customer records by updating account information. • Process requests for new customer accounts • Open cases for unsolved customer inquiries • Process customer disputes • Process the closing of customer accounts and initiate refunds when required • Perform updates to toll violations, violation payments, customer payments or accounts to keep demographics, vehicle, and credit card information current • Consistently meet established productivity, schedule adherence, and quality standards. • Communicate effectively with a variety of people across various levels both within and outside the organization. • Make positive suggestions on improving and streamlining workflow processes and enhancing profitability • Develop a strong teamwork ethic • Follow communication procedures, guidelines, and policies • Provide face-to-face customer service with walk-in center customers when required • Respond to customer emails from the customer service email inbox to answer questions and provide assistance when required • Respond to customer chat and text to answer questions and provide assistance when required • Other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Excellent phone etiquette • Excellent verbal communication skills • Excellent attendance and punctuality • Enjoy providing prompt and timely service to our customers • Possess strong interpersonal skills and have compassion and empathy for customer situations • Be energetic, self-motivated, and quick-thinking • Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment • Ability to read and comprehend normal instructions, correspondence, and memos • Ability to effectively present information in one‐on‐one situations to customers, clients, and other employees of the organization • Ability to apply common sense understanding to carry out detailed written or oral instructions • Ability to work flexible eight (8) hour shift between 8:00 a.m. to 6:00 p.m. Monday to Friday • Must be able to pass background and drug screenings • Ability to achieve and maintain departmental performance standards

Pay Rate: Up to $22/hr Join our dynamic team as a Customer Service Representative in Irvine, CA! We are seeking enthusiastic and dedicated individuals who excel in providing exceptional customer service. If you are a problem-solver with a passion for helping others, this is the perfect opportunity for you. Responsibilities: Serve as the first point of contact for customers via email, phone, and chat. Respond promptly and professionally to customer inquiries, concerns, and complaints. Provide accurate information about our products and services. Assist customers with placing orders, processing returns, and resolving any issues. Maintain detailed and accurate records of customer interactions. Collaborate with team members to ensure high-quality customer service and satisfaction. Qualifications: Excellent communication skills, both verbal and written. Strong interpersonal skills with the ability to build rapport and trust with customers. Empathetic and patient demeanor, capable of handling difficult situations professionally. Proficiency in Microsoft Office Suite and experience with CRM software is a plus. High school diploma or equivalent; Bachelor's degree preferred. 2+ years of experience in a customer service role. Perks and Benefits: Competitive pay up to $22/hr. Comprehensive health, dental, and vision insurance. Generous paid time off and holidays. 401(k) plan with company match. Opportunities for professional development and career advancement. Friendly and collaborative work environment. Employee wellness programs and discounts on company products. Why Join Us: At our company, we value our employees and strive to create a supportive and inclusive workplace. We believe in work-life balance and offer flexible schedules to accommodate your needs. As a member of our team, you will have the opportunity to grow your career and make a meaningful impact on our customers. We look forward to welcoming you to our team! All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

As a Customer Service Representative, you will be the voice of our brand, assisting customers via phone, email, and chat. Your primary responsibility will be to ensure customer satisfaction by addressing inquiries, resolving issues, and recommending products. You will play a vital role in creating a positive shopping experience, fostering customer loyalty, and contributing to our company's success. Reports to the Director of ECommerce. This role is based in our South Gate, CA corporate headquarters and is 100% in-person and in-office. Key Responsibilities: Customer Assistance: Provide prompt and professional customer support via phone, email, and chat, addressing inquiries about products, orders, and policies. Product Recommendations: Utilize your knowledge of our product line to upsell and cross-sell items, ensuring customers find the perfect fit for their needs. Damage Claims and Escalations: Handle customer claims for damaged products and manage escalated issues with empathy and efficiency. System Navigation: Utilize Shopify and Gorgias platforms to track orders, manage customer interactions, and maintain accurate financial records. Team Collaboration: Work closely with team members and other departments to share insights and improve customer service strategies. Project Support: Assist with various projects and initiatives as assigned, contributing to the department's overall goals. Qualifications: Previous experience in retail or customer service, preferably in the fashion or apparel industry. Strong verbal and written communication skills, with a friendly and professional demeanor. Ability to upsell and recommend products effectively based on customer needs. Strong problem-solving skills and the ability to handle escalated issues. Ability to multitask and manage time effectively in a fast-paced environment. An interest in fashion and knowledge of denim styles and trends is a plus. Familiarity with Shopify and Gorgias is preferred.

Founded in 1906, over the last 110+ years' CEMEX has grown into a global building materials company that provides high quality products and reliable service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and Asia. Here at CEMEX we offer our employees competitive wages, career growth, excellent benefits including health, dental & vision plans, vacation or paid time off, employee assistance program and retirement plan options, along with over a century of stability to build your next career on! To learn more about our company culture and why you should join us, visit us at ************************ . For direct access to CEMEX Career Opportunities, visit us at *********************** . Job Summary Reviews plans and specifications for upcoming projects. Selects which products the Sales group should quote and advises Sales and customers of any issues, potential liabilities, and inconsistencies which may appear in the project requirements. Works with Sales, customers, and engineers to resolve any specification issues and makes recommendations for potential value engineering or cost saving opportunities. Once projects are awarded to CEMEX, prepare material and mix submittals that meet project and customer requirements. Attend project meeting as directed by Manager, Quality Control. Function in conjunction with Manager, Quality Control, on special department projects. This position description/summary reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Job Responsibilities Working with Territory Managers (TM), Sales Coordinator, Customers, and Dodge or Builders Exchange resources, secure copies of specifications, addendums, and pertinent plan sections, for upcoming work well before the bid date. Review plans and specifications for all materials CEMEX can supply to the project. Check for discrepancies between specification (architect) and plan (structural engineer) requirements for materials CEMEX can supply to the project. Work with Sales Management, TM's and customers to determine best way to resolve discrepancies (direct contact with Architect or Engineer, RFI through customer, etc.) so we are quoting and submitting the proper materials. Check with production personnel to ensure we can produce what is specified. Determine the most cost-effective materials for Sales to quote to meet the various project requirements and forward that information to Sales Management and/or TM's. Also make Sales Management, TM's, and Technical Services Management aware of any specification or plan provisions that will be difficult or impossible to meet or would expose CEMEX to additional liability so they can determine how best to proceed. Help Sales set realistic customer expectations, advise Sales of which materials for the quote are readily available and which ones will require lead times to produce or to generate required back up data (i.e., trial or test batches, non-standard aggregates that require different screens to produce, warm mix asphalt that requires equipment we don't have, etc.) Work with Sales and customers to determine which projects have to potential or willingness to consider alternative or value engineered materials/mixes which will save the customer and or project time and or money, while at the same time increasing the value of choosing CEMEX as their supplier. Once CEMEX has been awarded a project, prepare the required submittals along with all necessary documentation and give them to the customer's TM. Maintain and update the database with all current mixes, materials, and back up documentation, and supervise the clerical person inputting test results. As required by Technical Services Manager, attend pre-placement and other contractor meetings. As required by Technical Services Manager, assist in materials testing on projects or in the production plants. Ability to perform as a manager of job responsibilities on assigned projects. Qualifications 2 years in a similar industry preferred Knowledge, Skills, and Abilities Bilingual (English-Spanish) a plus Working Conditions Ability to work regular workweek including weekends, and hours may vary depending customer needs Physical Requirements Requires walking, sitting, lifting, pushing, pulling, and climbing to a significant degree Exerting up to 20 pounds of force occasionally, and/or a negligible amount of force occasionally. Job involves sitting most of the time, but also involves walking or standing for brief periods of time While performing the duties of this job, the employee is regularly required to talk and hear, in order to communicate to employees/visitors as well as function safely around heavy rolling equipment Must be able to perform all job functions which include, but may not be limited to, pushing, turning, and/or pulling of controls Legal Notices CEMEX is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates. CEMEX will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state and federal laws. CEMEX is an E-Verify participating employer. Arizona Smoke-Free Act. CEMEX complies with the State of Arizona's Smoke-Free Act (Arizona Revised Statutes § 36-601.01). Smoking and/or the use of tobacco or related products is prohibited in and on CEMEX property as well as any building and/or vehicle owned or leased by CEMEX. CEMEX offers both competitive pay and benefits. Benefits applicable to this position may include, but are not limited to, medical, dental, vision, 401(k), Paid Time Off, and Holiday Pay, as well as a comprehensive wellness program to help keep employees and their families healthy and well. You can learn more about CEMEX Benefits by visiting the CEMEX USA Benefits and Well-Being page. (https://************************/life-at-cemex/benefits-well-being). EEO Statement - En Español CEMEX es una institució n EEO/AA (igualdad de oportunidad/acció n afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientació n sexual, infomació n genética, identidad de género, o expresió n de género en los programas o actividades los cuales opera.

Job Description Under direct supervision, is responsible for refund/credit balance research. REQUIREMENTS • Maintains established policies and procedures, objectives, quality assurance program and safety standards. • Reviews and works credit balance worklist on a daily basis, requesting adjustments or preparing refund requests as indicated by review. • Prepares refund request on proper forms and submits refund requests for approval. • Process incoming written requests for refunds received from insurance companies. • Handles incoming telephone calls regarding refund requests from patients and/or insurance companies. • Receives patients that visit the business office regarding refunds. • Process Unidentified Cash accounts as assigned by supervisor. This includes research, preparing refunds, logging, and balancing all transactions taken in UID account. • Maintains credit balance AR at acceptable levels per facility BOPM. • Performs other related duties as assigned or requested. EDUCATION & EXPERIENCE REQUIREMENTS: • 1-2 years’ experience required • Healthcare experience preferred. SKILLS AND ABILITIES • Strong attention to detail • Strong customer service skills PHYSICAL REQUIREMENTS: • Body Positions: Sitting and standing for prolonged periods. • Body Movements: Arm and hand dexterity. • Body Senses: Must have command of close and distant sight, color perception and hearing. • Strength: Ability to lift and move up to 25-pounds.

Forward facing Customer service position, taking inbound calls, entering data into the system and processing orders. Accepting orders and processing them, including documenting customer orders and preparing billing and shipping details. Reviewing orders, entering data into systems, coordinating with production and shipping teams, and providing customer service. Managing and facilitating the order fulfillment process within a business, including verifying accuracy and ensuring timely processing. Entering orders into the system, verifying order details, calculating shipping and handling costs, and responding to customer inquiries. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.