Call center representative jobs in West Mifflin, PA

**This position is full time remote depending on candidate location within the US.** The primary responsibility for this role is to deliver superior customer service to clients while answering calls on Manulife / John Hancock's Brokerage Services and Managed Product lines. Customer requests can range from basic product inquiries to more complex transactions requiring problem resolution skills. Responsible for delivering superior customer service to clients and financial advisors and building customer satisfaction and loyalty. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice. Is it possible to find a career you love with a global organization that supports your continued growth and success? ABSOLUTELY! Where you ask? Look no further than John Hancock! Have you considered a career with us? **Position Responsibilities:** + Deliver trusted, professional, and reliable service to MANULIFE clients and build customer satisfaction and loyalty + Meet quality expectations to ensure a positive client experience + Meet productivity expectations to maximize team service levels + Provide effective and timely resolution of a range of customer inquiries + Strike a positive and cooperative tone with both customers and coworkers + Strive for first-call resolution of customer issues + Translate scenarios that require problem resolution to positive service experiences + Strengthen the perception of MANULIFE in the marketplace + Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently + Complete ongoing training to stay abreast of product, industry, service and policy changes + Other duties as assigned **Required Qualifications:** + Post-secondary education or high school diploma + Customer Service or Financial Services experience a plus + Ability to thrive in a lively working environment and manage multiple tasks + Outstanding verbal communication skills and strong telephone etiquette + Possess the ability to multi-task + Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment + Demonstrated problem resolution skills + Effective listening skills + Demonstrated computer efficiency + Outstanding customer service skills + Business writing skills **Preferred Qualifications:** + Current SIE, Series 6 or 7, Series 63 + Working knowledge of IRAs & other retirement products **When you join our team:** + We'll empower you to learn and grow the career you want. + We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we'll support you in shaping the future you want to see. Ready to take the next step? Training will be 2 weeks in length and the hours are 9:00-5:00 EST (TBD) Once training has been completed, you **must** be available for a 8 hour shift (with a scheduled 30 minute lunch break) between 9-5pm EST. \#LI-JH **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit ************************************************ . **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ************************ . **Referenced Salary Location** USA, Virginia - Full Time Remote **Working Arrangement** Remote **Salary range is expected to be between** $38,550.00 USD - $64,250.00 USD If you are applying for this role outside of the primary location, please contact ************************ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights (******************************************************************************** **I** Family & Medical Leave (********************************************** **I** Employee Polygraph Protection (****************************************************************** **I** Right to Work (************************************************************************************************** **I** E-Verify (********************************************** Contents/E-Verify\_Participation\_Poster\_ES.pdf) Company: John Hancock Life Insurance Company (U.S.A.)

Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of $19.75 per hour. YOUR ROLE AT SIXT You welcome all customers upon arrival and gather feedback to improve their future rental experience You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays Bonus Plan Take advantage of a bonus plan based on performance Employee Assistance Program Access support whenever needed through our Employee Assistance Program Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Titan Management Acquisitions is a promotional marketing firm in the Pittsburgh, PA area. Our experience on the ground means we're a powerful asset for business campaigns and publicity efforts. Like a fine suit, every service offered to our clients are finely tailored based on specific products and targets . Our mission is to build connections between our clients and their potential customers by creating a standard of excellence and providing top notch service, while fostering our teams' growth through a rewarding and progressive environment. Job Description We are seeking an enthusiastic, efficient person to join our sales team to help with sales processes and customer service. Duties of this position include communicating and building relationships with customers, coordinating with other departments, maintaining a customer database, and promoting a quality image of the company. We are a small company with a national reputation. We continue to expand our reach to new markets and customers. Our sales team works with terrific clients across the country engaging in face to face sales interactions with customers. NO D2D NO B2B NO Cold Calling Paid Training Provided! Benefits include: - Full paid training - Flexible work schedule - Incentives plan - Weekly guaranteed base pay plus commission - Advancement opportunities - Bonus Opportunities Qualifications Qualifications One to two years of experience in customer service or business setting Ability to be organized and efficient under varying workloads Demonstrate initiative and self-direction Demonstrate team skills Good interpersonal and communication skills Attention to detail Additional Information Check us out at ********************************** Like us on Facebook Connect with us on LinkedIn Follow us on Twitter

Responsible for supporting the company's sales goals through good customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties: • Applies knowledge of company products/services to efficiently process customer information, and respond to inquiries and complaints in a diplomatic manner. • Builds and maintains quality relations with assigned customers. • Contacts customers via telephone or correspondence as frequently as necessary to meet goals. • Maintains updated, organized files on all assigned customers. • Completes and submits required documentation. • Contacts customers to obtain missing information or data to ensure an accurate customer database. • Traces and expedites late orders to ensure customer satisfaction. • Trains new Customer Service Representatives as requested. • Performs other related duties as assigned.

Swagelok Pittsburgh, located just north of downtown Pittsburgh, is seeking a talented and high-energy Customer Service Representative to join our team and play a key role in helping our customers achieve their goals. About Us: We offer the best of both worlds-the stability of a global brand with the personal touch of a small business. As a privately owned, values-driven company, we focus on long-term success rather than quarterly numbers. You'll represent industry-leading products that power cutting-edge technology and critical infrastructure. This is a highly skilled customer service position, not a call center job. It requires excellent business acumen and a passion for learning. We'll provide in-depth training on our products, but a positive attitude is a must-have trait that sets you apart. You'll collaborate with our team to deliver outstanding service, building trust and lasting relationships with customers. We don't hand out team jerseys often! We value integrity, recognize achievements, and promote work-life balance. Our workplace is a rewarding and enjoyable environment where we hire people who genuinely enjoy working together. Beyond skills, we seek individuals who live our values-respect, continuous improvement, quality, and fun-every day. Responsibilities include delivering outstanding customer service while… Processing quote requests and purchase orders received via email, phone, or online platforms from both internal and external customers, accurately entering them into Swagelok Pittsburgh's customized SAP BusinessOne. Proactively communicating with customers to confirm order details, resolving discrepancies, and providing order status updates. Processing, scheduling, and expediting orders to meet customer needs. Placing purchase orders and coordinating deliveries with suppliers. Providing technical information to help customers identify proper component options and performing basic technical product discovery. Collaborating with internal teams, including the Warehouse, Sales, Field Engineering, and Custom Solutions, to ensure a seamless customer experience and share potential leads and opportunities. Driving continuous improvement initiatives, leading special projects, and advancing your career with training and development opportunities. Contributing to our high-performance team by demonstrating teamwork and collaboration, while pitching in with other tasks as needed to achieve collective success. Pay and Benefits: We seek the best talent and offer competitive compensation and a generous benefits package, including paid holidays and paid time off, medical, dental & vision benefits, 401(k) with matching, life insurance, and more. Salary is commensurate with experience. Work-Life Balance: At Swagelok Pittsburgh, we recognize that a balanced lifestyle contributes to overall job satisfaction and success. We offer a stable Monday-to-Friday work schedule, ensuring you can enjoy a fulfilling professional life while making the most of your personal time. Qualifications: Experience: Minimum of 3 years related work experience; industrial B2B experience preferred. Education: Associate's or Bachelor's Degree in a business-related field preferred (related work experience considered). Skills: Strong problem-solving, analytical skills, and business acumen. Excellent attention to detail, multitasking, and organizational abilities. Superior communication (verbal, written, listening) and interpersonal skills. Confident and helpful when working with customer and internal teams, while taking a proactive approach to problem resolution and continuous improvement. Strong ability and desire to learn about our products and services, with a commitment to continuously improving technical knowledge to better serve our customers. Fosters teamwork, collaboration, and a high-performance culture in a dynamic, open environment while balancing both team and individual responsibilities. Technical Proficiency: Proficient with Microsoft Office; experience with SAP is a plus. Work Environment: Ability to work fulltime, in office, Monday-Friday. Pre-Employment Requirements: Must consent to a background investigation and pre-employment drug screening. Employment is conditional upon successful completion of these requirements. Physical Requirements: The position is primarily in an office environment. While performing job duties, the employee is regularly required to communicate verbally and listen. The role requires standing, walking, and sitting, and occasional lifting of equipment up to 20 pounds. The noise level in the work environment is generally moderate. Company Overview Swagelok Company is a privately owned, $2 billion company that develops and manufactures specialized fluid handling products used in a variety of industries. Swagelok Company is an American success story that has been the global leader in its field for over 70 years. Swagelok Pittsburgh | Tri-State Area is the independently owned, authorized sales and service center for Swagelok products and services. We service Central and Western Pennsylvania as well as neighboring counties in Ohio, West Virginia, and Maryland.

Experience: 3 - 30 Years . Experience: 3+ years in a high-volume (60+ calls), inbound Call Center/Contact Center OR a College degree in lieu of experience. Shifts: During training (3 months), the shift is 7:45 am to 5:00 pm. After training, you MUST be available to work shifts between the hours of 8:00 am to 9:00 pm with rotating weekends from 8:00 am to 5:00 pm. No exceptions. Mandatory overtime may be required based on business and training needs. Position Overview: This position is responsible for handling a high volume of inbound calls. Identify our customers' needs, provide product/service information, and resolve any questions or concerns they may have. The candidate should be familiar with various banking concepts, products, and services, and be able to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor, a positive work ethic, and must work well in a team environment. Job Responsibilities: Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer's needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center's Key Performance Metrics on a daily, weekly and monthly basis. Promote bank products and services by properly identifying the customer's needs and providing appropriate offerings. Perform various tasks including refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, and submit credit card limit increase inquiries. Provide basic troubleshooting support for online banking products and services such as password resets, mobile banking, and bill payments. Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the 'voice of the customer' by submitting feedback. Build sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Perform other related duties and projects as assigned by management. Ability to work some holidays and weekends. Education: High School Diploma or GED, college a plus Required Skills: Excellent communication skills, both written and verbal Excellent customer service skills Detail oriented Ability to work and multi-task in a fast-paced environment Ability to use general office equipment Ability to use a personal computer and job-related software (MS Word, Excel, Outlook) Preferred Experience/Skills: CRM experience Workday experience Relationship management software experience Customer-facing experience Softphone/Mitel experience

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we're pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers. JOB TITLE: Airport Customer Service Agent - customer service & ramp DEPARTMENT: Customer Service REPORTS TO: Station Manager FLSA STATUS: Non-Exempt POSITION SUMMARY: The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. It is also responsible for all ramp duties. KEY RESPONSIBILITIES Ensuring FAA, Airline and airport regulations are followed Enforcing safety/security measures and protecting sensitive zones Creating and modifying reservations Checking in passengers; safely loading and unloading passengers Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight Reviewing baggage tags for accuracy Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements Making announcements over a public address system Processing credit card payments Directing aircraft parking and dispatch on the ramp After training, towing aircraft to proper parking positions on the ramp Maintaining work area and mechanical equipment in proper order Great customer service attitude and a willingness to “find a way” as opposed to “I can't,” where applicable. Any other duties as assigned JOBS THIS POSITION DIRECTLY SUPERVISES: This position does not directly supervise others REQUIREMENTS Knowledge, Skills & Abilities: Excellent written and verbal communication skills Able to read, write and speak English effectively Able to maintain eye contact when speaking with customers Professional in appearance and manner Ability to learn, understand and communicate the terms of the company's Contract of Carriage Courteous in all interactions Able to interact effectively with passengers, co-workers and management Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations Ability to diffuse stressful situations Detail-oriented and self-motivated QUALIFICATIONS Education: High school diploma or equivalent Miscellaneous Requirements: Valid driver's license and reliable transportation Computer skills - ability to learn reservation and phone systems, proficient with a PC Basic math abilities Ability to work within a 24/7 operation including holidays Ability to pass 10-year background check and pre-employment drug screen At least 18 years of age Authorized to work in the U.S. per the Immigration Act of 1986 Work Experience: Prefer at least 1 year of prior customer service experience Mental Requirements: Level 2 Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical requirements: Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time Must be able to stand for extended periods of time Must be able to work in all weather conditions and in confined spaces Must have sufficient vision and ability to safely perform the essential functions of the position. Activity Approximate % of Time Sitting: 5Standing: 70Walking: 25100% Machines and Equipment Used: Machines, Equipment, ToolsApproximate % of Time Varied: 100% Degree of Hand Eye Coordination Required: Computer: VariesPhone: VariesPhotocopier, fax machine: Varies Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5% Benefits: Competitive Salary: Attractive compensation package based on experience. Retirement Plans: Employees can enroll in our company's 401k plan. Holidays: After completion of your probationary period, eligible for paid holidays throughout the calendar year. Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including: Flight tickets at significant discount, employee and family members can fly our planes (standby space available) Discounts on hotels and resorts Car rentals at reduced rates Discounted cruises Southern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability.

Full-time Description New World. New Problems. New Solutions. Edgeworth Security is a full-service security firm, specializing in Interactive Video Surveillance, Security System Integration, Executive Protection, and Security Consulting Services. Edgeworth Security takes a proactive stance on crime prevention by applying artificial intelligence used in our Monitoring Center. We combine people, processes, and technology to actively secure and protect our clients' people, property, and assets. Position: Monitoring Center Agent In-office only position; located in the Robinson area of Pittsburgh Learn more about this role by watching our Day in the Life of an Agent video: ********************** Edgeworth provides 24/7 remote security monitoring services and is seeking dependable, motivated individuals to join our team as Monitoring Center Agents. This role provides exceptional customer service to our clients and protects them by deterring criminal activity. Paid job training on site (new hire and post-employment) where you will receive one on one attention to learn new skills and succeed in your role. This is a great opportunity for: · Anyone seeking an entry level position with the opportunity for growth potential · Recent graduates with an interest in criminal justice · Superior customer service representatives · Security or loss prevention experts · Former law enforcement or military personnel Benefits: · Starting Rate: $18.80 per hour · Paid Time Off: for full-time employees starting at two weeks (accrual based) · 401(k): Matching 5% after 90 days of employment (offered full-time and part-time employees) · Health Benefits: Employer-shared costs towards company medical, dental, and vision health plans. · Medical Expense Reimbursement Program: for eligible employees enrolled in health benefit plan · Insurance Benefits: 100% employer-paid life insurance (basic life + AD&D) and disability insurance (short-term and long-term) offered to full-time employees in PA What's in it for you? Why work for Edgeworth: We are growing! We want all candidates and employees to share in our excitement for the constant improvements we're making and our ongoing efforts to enhance our culture and provide an environment that promotes both professional growth and work-life balance. Our expansion brings exciting opportunities for progress and innovation as we adapt to new challenges. By embracing change, implementing effective processes, and exploring new technologies, we're continually improving. Together, with a shared focus on our goals, we're building a successful, dynamic company where everyone can thrive. We value our employees and are invested in personal and professional growth, learning new skills, challenging yourself, and growing your career while doing meaningful work. We look forward to the possibility of you joining our team. Employees are our greatest asset. Here at Edgeworth Security, we embrace diversity, equity, and inclusion, and always strive to be better than we were yesterday. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Edgeworth Security is an Equal Opportunity Employer committed to hiring a diverse workforce. Edgeworth Security utilizes e-Verify to check employment authorization Requirements Qualifications: Reliable transportation - public transportation NOT recommended due to location Ability to maintain the confidentiality of sensitive information Professional demeanor Computer proficiency and skillful in the use of MS Office Excellent written and verbal communication skills Attention to detail with critical thinking Work a minimum of one weekend shift (Sat or Sun) per week Self-starter capable of working individually and as a strong contributor to the team Essential Job Functions & Responsibilities: Monitor and analyze security systems, cameras, and alarms using advanced computer systems for extended periods. Respond swiftly and effectively to security incidents in a high-pressure, fast-paced environment. Maintain situational awareness in environments with loud sounds, bright lighting, and occasional strobe effects. Provide monitoring and incident response services to protect client locations from intrusion, theft, and other unauthorized or criminal activities Perform scheduled remote patrols of client sites Address issues and events as they arise Dispatch security personnel and law enforcement as needed Document incidents in reports for management and clients Salary Description $18.80 per hour

Primary Call Center Representative Shifts:& During training (3 months), the shift is 7:45 am to 5:00 pm. After training, you MUST be available to work shifts between the hours of 8:00 am to 9:00 pm with rotating weekends from 8:00 am to 5:00 pm. No exceptions. Mandatory overtime may be required based on business and training needs. Position Overview: This position is responsible for handling a high volume of inbound calls. Identify our customer's needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment. Job Responsibilities: Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer's needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center's Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer's needs and providing appropriate offerings. Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries. Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments. Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback. Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends. Education:& High School Diploma or GED, college a plus Experience:& 3+ years in a high volume (100+ calls), inbound Call Center/Contact Center OR College degree in lieu of experience. Required Skills: Excellent communication skills, both written and verbal Excellent customer service skills Detail oriented Ability to work and multi-task in a fast-paced environment Ability to use general office equipment Ability to use a personal computer and job-related software (MS Word, Excel, Outlook) Preferred Experience/Skills: CRM experience Workday experience Relationship management software experience Customer facing experience Softphone/Mitel experience

Make a Difference in Healthcare: Join FreedomCare in Pennsylvania! Are you passionate about helping others and building a rewarding career in healthcare? We're building a talent pool of strong customer service professionals for FreedomCare Pennsylvania. We're searching for talented and motivated individuals interested in any of the following roles: HomeCare Sales Specialist I: connect and engage with individuals over the phone to build relationships with those interested in having home care support for themselves or a loved one Intake Specialist I: collaborate closely with patients and caregivers to educate and assist them through the application and enrollment process for our supported programs, with the goal of completing eligibility and onboarding them over the phone. Onboarding Specialist I: guide patients and caregivers through the onboarding and orientation process of joining FreedomCare. Care Support Specialist I: support patients and caregivers throughout their home care journey over phone calls, ensuring that patients receive the care they need and feel heard and valued. Field Care Coordinator: supports patients and caregivers throughout their home care journey in person, ensuring that patients receive the care they need while feeling heard and valued. This role requires frequent travel to patients' homes. Ideal Candidate Will Possess: Customer Service Excellence: a passion for delivering high-quality customer service, including the ability to manage a high-volume inbound and outbound call queue. Must demonstrate empathy, active listening, patience, and the ability to handle difficult situations with professionalism and care. Communication Skills: exceptional verbal and written communication skills, with the ability to convey empathy and compassion to patients and caregivers. Emotional Intelligence & Teamwork: strong emotional intelligence, active listening skills, and the ability to collaborate effectively within a team environment. Problem-Solving Abilities: proven ability to resolve issues over the phone, including de-escalating frustrated callers and addressing concerns with confidence and composure. Time Management & Multitasking: excellent time management skills with the ability to prioritize tasks, meet and exceed expectations, and manage multiple responsibilities simultaneously while supporting patients and caregivers. Technical Proficiency: strong computer skills, including fast and accurate typing, and the ability to leverage technology to resolve customer issues efficiently while taking notes and multitasking. These are hybrid positions requiring employees to commute to their designated FreedomCare Pennsylvania office 2-3 days per week. Each candidate will be assigned to the office location closest to their residence, which may be in Philadelphia, Harrisburg, or Pittsburgh. **Please be aware that this is a Pipeline Talent Pool requisition. We will reach out to you once new job opportunities become available** Why Join Us? Impact Lives: You'll play a vital role in supporting individuals and their families in need. Growth Opportunities: We offer a supportive environment for professional development and advancement. Competitive Benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities. FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive. About our Company Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. Review all current available job opportunities here: Jobs - Freedom Care #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$18-$22 USD

Company: Mt. Pleasant Window & Remodeling Co. Mt. Pleasant Window & Remodeling Co. is a fast-growing leader in the home and bath remodeling industry. We specialize in custom bath remodeling solutions that enrich the lives of our customers with beautiful, durable, and low-maintenance bathrooms. We are currently seeking a Call Center Representative to join our team in Export, PA. This is an excellent opportunity to work with one of the fastest-growing companies in the industry, earn a competitive income, and make a positive impact by helping homeowners improve their homes. General Purpose: We are looking for a motivated individual with strong customer service skills. As a Call Center Representative, you will contact homeowners by telephone, set up qualified appointments for free consultations, and maintain accurate lead information. Key Responsibilities: Deliver a scripted pitch to homeowners, adjusting as necessary based on the conversation Address homeowner questions and objections professionally Collect and enter homeowner information, including names, addresses, and phone numbers Schedule and confirm appointments for our sales representatives Input detailed notes into the computer system about each interaction Make quality control phone calls and follow-up calls Answer inbound calls from potential customers responding to advertisements Update lead information and maintain accurate reports Qualifications: Knowledge of sales and marketing principles and strategies Previous experience in telemarketing, sales, marketing, or promotions is preferred Strong communication and interpersonal skills Proficiency in relevant computer applications Product training will be provided Schedule: Monday - Thursday: 11:30 AM - 8:00 PM Friday: 9:00 AM - 5:00 PM Rotating Saturdays: 9:00 AM - 5:00 PM (typically every 3 to 4 weeks) Join our team of professionals and grow your career with a company that values hard work, a positive attitude, and a passion for helping homeowners. Apply today!

Mindlance Inc. is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Job Description I am currently hiring Multiple Benefits Customer Service Representative-TAS Service Center for Willis Towers Watson with April 18th start date, this would last for 3+ months or even longer @ Pittsburgh, PA. So I would like to know if you are still working? I would like to set a time to discuss to ensure if you are actively seeking jobs and this would be of your interest. I can be reached @ ************. Awaiting quick call/email your side Please ignore if not interested. Test need to be taken: Office Grammar and Spelling Assessment, Customer Service, Typing and Microsoft 7 THE DETAILS OF THE POSITION ARE: Job Title: Benefits Customer Service Representative-TAS Service Center Duration: 3+ months Location: One PPG Place Suite 600 Pittsburgh Pennsylvania USA 15222 The Company: Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance. Unlock your potential at Willis Towers Watson. The Business Our Technology and Administration Solutions business provides benefits administration and outsourcing solutions to many of the world's leading organizations. Our Purpose is to help our clients' employees realize the full potential of their benefits; helping them be happier, healthier and more secure. Our Mission is to deliver the highest quality work in the industry, providing an engaging and fulfilling environment for our colleagues, while managing significant and profitable growth. _____________________________________________________________________________________ Position Overview: Provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues. Responsibilities: • Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments) • Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements • Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. • Read and understand client's plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member • Maintain diplomacy and tact while dealing with upset or escalated callers • Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information • Maintain and document complete and accurate call and case notes • Respond professionally to customer inquiries/complaints received via phone, email or other communication channels • Demonstrate ability to maintain a high level of customer service in a changeable work environment • Participate in team meetings and training • Possess a cooperative and positive attitude towards customers, internal contacts and team members • Perform other duties as assigned Qualifications Qualifications: • Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills • Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem solving skills • High level attention to detail • Strong computer skills with the ability to navigate multiple software applications • Working knowledge of health and welfare and/or defined benefit pension plans a plus • Minimum 1-2 years' experience in a customer service setting, at least 2-3 years is preferred • Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word) • Ability to type 35-40 WPM • Ability to work in a team environment • Ability to work in a multi-tasked environment and prioritize and organize work • Ability to understand and follow oral and written instructions • Ability to work a flexible work schedule (30 - 40 hours/week with some overtime requested; variety of schedule start and end times) • Must have excellent attendance and be punctual to work • Fluent in Spanish a plus • Bachelor's degree preferred Additional Information To discuss on this opportunity feel free to reach Afaque Ahmed Call on ************ or email your resume to ************************

FASTSIGNS #291801 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

This role is not open for submissions from outside staffing agencies Customer Service Representative What Brought You Here: Pay- $18/hour-$22/hour Day Shift Hours OT as needed Benefits starting DAY ONE! Who You Are: A customer service representative that makes it a priority to ensure the customers have the support they need. You have good prior data entry experience. What You Will Be Doing: Provide customer service support to the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. Initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Identifying and contributing with the generation of potential sales leads to the organization. Planning and development of specific target markets and groups and the actual service "package" will be developed as a team program in conjunction with the project manager, territory account managers, and data entry clerk. Answer customer service calls within the first three rings. Receives, processes, and verifies the accuracy of orders from customers utilizing the company's internal CRM/Axapta mainframe system and customer purchase orders. Data entry Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments. Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation. Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer's expectations. Handles or refers complaints of product or service failure to the appropriate department for investigation. Conducts follow-up phone calls within 3 hours to respondents who have concerns or questions. Prepares price quotations on items not contained in price book and prepares quotations. Works with the organization's other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings. Answers customer's technical questions regarding products and services. Modify quote status once order has been placed to ensure visibility and uniformity amongst sales team. Attends regular customer service department meetings. Support and participate in the organization's continuous improvement program and product training courses. Perform other related duties and provide back-up support to other group members as assigned by management. Skills You Bring: Associates degree with 0--2-year related glass and aluminum work experience highly preferred. Proven work experience in customer service. Proven prior professional office setting experience required. Experienced user of Microsoft Office suite. Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra, and geometry. Prior data entry experience Manufacturing background preferred Must be able to multi-task, be organized, efficient, and accurate. Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills. Listening skills and data collection with attention to detail are essential. Why Trulite: Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident. Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health. Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence. We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

International company with over 65 years of service working privately with over 20,000 unions, credit unions and associations in the United States alone. Looking for independent, driven individuals who can organize and manage their own process and workflow. No experience required, all individuals will be trained (Paid Training) before starting the position full-time. This is a great opportunity for anyone interested in advancing their career. Job Description The Customer Service Specialist is responsible for ensuring a high level of service and satisfaction while matching client needs to products and services. Daily tasks include inbound/outbound calls, scheduling new appointments, client policy reviews, data entry, and servicing requested benefits. Growth and advancement opportunities are available. Qualifications - Be driven and motivated to being successful - Have excellent customer relation skills and communication - Have strong organizational skills and attention to detail - Be service oriented/ people person/ call center experience preferred - Be knowledgeable in Windows and thorough PC skills - Flexible and adaptable to change with excellent time management Additional Information All your information will be kept confidential according to EEO guidelines.

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Job Purpose Maintain the flow of stocked and delivered inventory by pulling material from bins, loading material onto trucks, placing new material arrivals into bins, scanning, or entering the data into the inventory database. Responsibilities An individual must be able to successfully perform the essential duties of this position with or without reasonable accommodation. * Unload material, tools, and equipment from vendor trucks and inspect material for minimum MRC quality requirements. * Stock and transfer material, tools, and equipment to the appropriate shelf, bin, rack, or pipe bundle by a predetermined sequence, including bind location, size, type, style, and length. * Mark the material with the correct identifying information. * Transfer material to and from the shops for modification purposes. * Assemble customer orders from stock and package orders in boxes and pallets as per customer requirements. * Pull orders for delivery and stock-to-stock transfer. * Load onto the correct truck or transfer to the packing area using a forklift, overhead crane, and heavy equipment. * Prepare documentation for UPS, LTL, SH, or Air Shipments. * Adhere to required safety policies, guidelines, and training. * Maintain warehouse cleanliness in compliance with OSHA and customer safety policies. * Perform other duties and projects as assigned. * Take reasonable care for the safety and health of yourself and others. * Report workplace hazards, injuries, or illnesses immediately. Qualifications Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered. * High School Diploma or GED (General Education Degree). * Ability to learn MRC, federal, health, and safety regulations. * Typing and basic computer skills. * Knowledge of or ability to learn MRC warehouse operations and business processes. * Basic math and good reading skills. Additional Qualifications * Must have the ability to provide documentation verifying legal work status. * Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and respond to inquiries. * Ability to understand and comply with MRC guidelines and expectations, including Code of Conduct and Conflict of Interest guidelines. Working Conditions * For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. * Reasonable accommodation may be made to enable individuals to perform essential functions. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. California Employee Data Collection Notice

Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of $19.75 per hour. YOUR ROLE AT SIXT You welcome all customers upon arrival and gather feedback to improve their future rental experience You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays Bonus Plan Take advantage of a bonus plan based on performance Employee Assistance Program Access support whenever needed through our Employee Assistance Program Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Titan Management Acquisitions is a promotional marketing firm in the Morgantown, WV area. Our experience on the ground means we're a powerful asset for business campaigns and publicity efforts. Like a fine suit, every service offered to our clients are finely tailored based on specific products and targets . Our mission is to build connections between our clients and their potential customers by creating a standard of excellence and providing top notch service, while fostering our teams' growth through a rewarding and progressive environment. Job Description Titan Management Acquisitions' goal is to provide client acquisition services for a wide range of satellite and communications clients. Our clients have a huge presence in some of the world's largest retailers. We are expanding into the Monroeville, PA market in September 2016, and are looking for qualified candidates to assist our growing firm! This position offers candidates fully paid training, a wide range of career growth possibilities, a competitive pay structure, travel incentives and performance bonuses! The best part? You'll be working with some of the largest brand names nationwide! What you'll do as a Retail Sales Representative: Consult with retail customers to identify and sell a variety of products and services new to the marketplace that meet their wants/needs Develop exceptional customer relationship management (CRM). Listen and understand client needs and provide advice on how they can be met by products and services offered Generate revenue and sales to meet sales targets Provide customers with a positive sales and service experience Meet sales quotas and service objectives in a fast paced retail environment Product performances, demonstrations and sales will be a requirement in this role Qualifications As a Retail Sales Representative you must: Be adaptable to a variety of people Be comfortable with face to face consumer interaction Possess a post-secondary education or equivalent experience in sales, marketing, retail or a related field Travel to on-site retail events as it will be a requirement in this role Think you have what it takes to be our next Retail Sales Representative? Apply now! The selected candidate for this role will be working inside major retail locations across the local area on behalf of a local retail & promotional based marketing firm to promote, sell and represent their client's products/brands. You will not be considered an employee of the retailer in which location you are stationed. Additional Information Check us out at ********************************** Like us on Facebook Connect with us on LinkedIn Follow us on Twitter

Job Description Call Center Representative Company: Mt. Pleasant Window & Remodeling Co. Mt. Pleasant Window & Remodeling Co. is a fast-growing leader in the home and bath remodeling industry. We specialize in custom bath remodeling solutions that enrich the lives of our customers with beautiful, durable, and low-maintenance bathrooms. We are currently seeking a Call Center Representative to join our team in Export, PA. This is an excellent opportunity to work with one of the fastest-growing companies in the industry, earn a competitive income, and make a positive impact by helping homeowners improve their homes. General Purpose: We are looking for a motivated individual with strong customer service skills. As a Call Center Representative, you will contact homeowners by telephone, set up qualified appointments for free consultations, and maintain accurate lead information. Key Responsibilities: Deliver a scripted pitch to homeowners, adjusting as necessary based on the conversation Address homeowner questions and objections professionally Collect and enter homeowner information, including names, addresses, and phone numbers Schedule and confirm appointments for our sales representatives Input detailed notes into the computer system about each interaction Make quality control phone calls and follow-up calls Answer inbound calls from potential customers responding to advertisements Update lead information and maintain accurate reports Qualifications: Knowledge of sales and marketing principles and strategies Previous experience in telemarketing, sales, marketing, or promotions is preferred Strong communication and interpersonal skills Proficiency in relevant computer applications Product training will be provided Schedule: Monday - Thursday: 11:30 AM - 8:00 PM Friday: 9:00 AM - 5:00 PM Rotating Saturdays: 9:00 AM - 5:00 PM (typically every 3 to 4 weeks) Join our team of professionals and grow your career with a company that values hard work, a positive attitude, and a passion for helping homeowners. Apply today! Powered by JazzHR UHEZbDD1ND