Call center representative jobs in Yonkers, NY

Our client is seeking a Patient Retention Coordinator to add to their growing team! The Patient Revenue Coordinator will be responsible for handling escalated customer issues, resolving discrepancies, answering questions, and working with insurance. The ideal Patient Retention Coordinator will have 2+ years of experience in a Home Healthcare environment. This role is in person - 5 days on site - in Brooklyn, New York.

As one of the Washington Metropolitan area's fastest-growing IT companies, we are always looking for creative, passionate, and responsible individuals. We recognize that intelligent, dedicated employees are our greatest asset. If you value innovation, integrity, and a drive to deliver, we invite you to become Enlightened . We are hiring a Customer Service Center Representative (CSR) to support the Port Authority of New York and New Jersey (PATH) riders and staff. This position serves as the initial point of contact for customers of (PATH), using established procedures and troubleshooting tools to provide timely and effective assistance. About the Port Authority: Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains critical transportation and trade infrastructure across the region. It also owns and manages the 16-acre World Trade Center site, home to the iconic One World Trade Center. Key Responsibilities: Provide support via phone, email, and other channels while documenting all inquiries and resolutions. Register various fare cards by entering data into the central database and PCPS website. Handle lost or malfunctioning card claims, including processing replacements and updating records. Investigate and resolve issues related to ticket vending machines and advise customers of next steps. Process new and replacement web orders and maintain related spreadsheets. Assist with refund and transaction investigations, providing analysis for supervisor review. Execute product and monetary refunds through the central database and PATH website per guidelines. Monitor and escalate incomplete or missing transactions to the Team Lead. Advise customers on PCPS technical issues and guide appropriate actions. Provide clear, knowledgeable guidance to help customers make informed decisions. Required Qualifications: High School Diploma or equivalent. At least 2 years of customer service experience, including high-volume call center support Proficiency in Microsoft Office, particularly Excel. Strong written, verbal, and interpersonal communication skills Ability to work independently and remain professional under pressure. Minimum of 1 year collaborating across diverse teams Preferred: Minimum of 1 year of college (30 credit hours). Experience in financial services or banking. Benefits: The expected salary range for this position is listed above. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. At Enlightened, we pride ourselves on offering a comprehensive and industry-competitive benefits package to our full-time employees. Our benefits include: Medical/Dental/Vision Insurance with Health Savings Accounts (HSA) Flexible Spending Accounts (FSA) 401(k) Retirement Plan Paid Holidays, Vacation, & Sick Leave Professional Training & Development Reimbursement Please note, these benefits are available exclusively to full-time employees of Enlightened. Equal Opportunity Statement Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. IS ONSITE (NOT HYBRID or REMOTE) IN A CALL CENTER ENVIRONMENT Pay Rate is $20.00 per hour CLASS STARTING January 20, 2026 Extensive training provided for 13 weeks from Tuesday through Saturday 10:00a.m-7:00p.m. After completion of training, must be flexible to work a schedule of 1:00pm-10pm with two days off. Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you. As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers. WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST * Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service * Representing a Fortune 100 company and being the voice of Spectrum * Troubleshooting and resolving technical issues related to cable and video services * Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more * Resolving TV inquiries while creating best-in-class customer experiences * Working in an open, friendly environment with a supportive, energetic team We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you'll thrive inside our customer service environment. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications * Education: High school diploma or equivalent * Schedule: Ability to work a variety of schedules including nights, weekends, and holidays * Language: Ability to read, write, speak and understand English Preferred Qualifications * Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center * Technical Skills: MS Office, computer skills, typing * Skills: Communication, organization, time management, multi-tasking, customer service * Abilities: Dependable, professional, solution-oriented, results-driven, resilient #LI-AS3 CRP113 2025-64739 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $30.30. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Job Description Call Center Rep Brooklyn, NY $23-25 Hourly We're looking for a warm, capable, and service-oriented Customer Support Specialist to join a growing, tight-knit office team. This is a high-touch, phone-based role where you'll be the first point of contact for clients-providing guidance, resolving inquiries, and ensuring a smooth customer experience. You'll report directly to the department lead and will be part of a 3-person , with the possibility of long-term growth. This role is ideal for someone who understands what “good service” really means-not just answering calls, but making people feel heard and taken care of. Key Responsibilities Answer incoming calls promptly and professionally Provide thorough, respectful customer support across a range of topics Manage and respond to support tickets Escalate issues as needed while maintaining ownership and accountability Document interactions clearly and track follow-up in the system Participate in team meetings and contribute to a culture of excellence What We're Looking For Prior call center or high-volume customer service experience preferred Strong phone presence and ability to stay calm and courteous under pressure Clear communicator with solid documentation and follow-up habits Service-first mindset - you care about helping people and solving their problems Familiarity with support ticket systems is a plus Must be able to sit at a desk all day and take phone calls consistently Email resume to: **********************

JOB PURPOSE: The Call Center Representative is responsible for managing a high volume of inbound and outbound calls in a timely and professional manner. This role involves providing exceptional customer service, scheduling appointments, answering inquiries, and assisting patients and their families with accurate information regarding services provided by the healthcare organization. The ideal candidate will have excellent communication skills, empathy, and the ability to work effectively in a fast-paced environment. JOB RESPONSIBILITIES: Handle incoming and outgoing calls efficiently while maintaining a professional and courteous demeanor. Schedule patient appointments accurately using the organization's electronic medical record (EMR) system. Respond to patient inquiries regarding services, appointment availability, billing, and other general information. Assist patients in rescheduling or canceling appointments while adhering to organizational guidelines. Verify and update patient demographic and insurance information during calls. Educate patients on healthcare services, office policies, and available resources. Document all patient interactions and maintain accurate call records in the appropriate systems. Document patient complaints and escalate complex issues to the appropriate department or supervisor. Collaborate with clinical staff, administrative teams, and other departments to ensure a seamless patient experience. Follow HIPAA regulations to maintain patient confidentiality and data security. Achieve performance goals, including call quality, response time, and customer satisfaction metrics. Outreach to inquiring callers to keep them informed about their issues/request's status or resolution. Adhere to company and department policies and procedures. Adheres to all applicable compliance requirements and the Code of Conduct. Weekly Hours: 40 Days: Monday to Friday Hours: We have different schedules available between 8:00 AM to 8:00 PM EST Location: Full time Remote QUALIFICATIONS: EDUCATION: Associate degree preferred or equivalent relevant call center years of experience preferred. Additional Requirements: Able to pass a typing test with at least 40 WPM. Must be bilingual in English and one of the following languages: Spanish, Russian, Chinese, Bengali, Korean, Albanian, or a similar language. 1 - 2 years experience in customer service, quality, and/or auditing experience. Employee acknowledges that they have an alternative means of working in the event of a power and/or internet service outage, ensuring they are able to fulfill their job responsibilities without interruption. Excellent written and verbal communication skills. Ability to thrive in a fast-paced environment and meet assigned deadlines. Excellent organizational skills, accuracy, and attention to detail. Ability to operate both independently and collaboratively as required. Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. Physical Requirements: Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to: Sitting/Stationary positions - Duration of up to 6-8 hours a day for consecutive hours/periods of time. Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills (ie. typing, use of equipment, etc.) Sight/Visual Requirements - Must be able to read orders and type/write documentation, etc. with accuracy. Audio Hearing and Motor Skills (language) Requirements - Must be able to listen attentively and document information from stakeholders and intake information through audio processing with accuracy. In addition, must be able to speak comfortably and clearly with language motor skills. Cognitive Ability - Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job. Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company. We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Salary Range (Min-Max):$40,000.00 - $50,000.00

Job Description Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We're focused on serving people and the communities we are part of. Help at Home is hiring an onsite Call Center Representative! We offer weekly pay between $21.00-$23.00 an hour! Office hours Monday-Friday 9:00a.m.-5:30p.m. The office address is: 148 39th St. Brooklyn (Industry City), NY 11232. Job Summary: We're seeking a motivated and client-focused Call Center Representative to join our team in Industry City, Brooklyn-an energetic and innovative hub home to some of the city's most creative food, retail, and cultural spaces. If you're looking to grow your career in a dynamic environment while making a meaningful impact, this could be the perfect opportunity. Essential Duties/Responsibilities: Serve as the first point of contact for potential clients via inbound and outbound calls-with an expectation of being on the phone at least five hours per day Qualify prospective clients for home care services and ensure alignment with program eligibility Schedule home visits for Client Coordinators to deliver service plans and finalize onboarding Conduct follow-ups with existing leads and those in our database who have not yet initiated services Accurately document activity and interactions in Salesforce (CRM experience preferred, not required) Meet performance goals, including a target of 10 new client starts per month Deliver compassionate, mission-aligned service on every call Perform other job-related duties as needed Education and Experience: High school diploma or GED required Minimum of 2 years in customer service, call center, or inside sales (experience in home care or healthcare is a plus) Strong communication skills with a client-first attitude Ability to meet outreach and conversion goals in a fast-paced environment Intermediate computer skills (Microsoft Office); quick and accurate data entry A collaborative spirit and a desire to make a positive difference Benefits: Weekly pay with hourly salary: $21.00-23.00 Direct deposit Healthcare, dental, and vision insurance Paid time off and parental leave 401k Ongoing, in-depth training opportunities Meaningful work with clients who need your help Career growth and experience with an industry leader with 50+years of history in a high-demand field #LI-LT1 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status. Data Security and Privacy Statement At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties. We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us. Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information. Powered by JazzHR WPsszcdJwi

Job Opportunity: Call Center Representative at Encodle Link About Us: At Encodle Link, we prioritize individual growth as a cornerstone of collective success. We foster an environment that nurtures continuous learning, skill acquisition, and professional development for our employees. Through comprehensive training and mentoring programs, we are dedicated to equipping our team with the resources needed to excel in their careers. Position: Call Center Representative Responsibilities: As a Call Center Representative at Encodle Link, you will be the frontline of our customer service operations, providing exceptional support and assistance to our clients. Your responsibilities will include: Handling inbound and outbound calls in a professional and courteous manner. Providing product information and resolving customer inquiries and issues. Processing orders, returns, and exchanges accurately and efficiently. Documenting all customer interactions and maintaining detailed records. Collaborating with team members to ensure timely resolution of customer concerns. Adhering to company policies and procedures at all times. Qualifications: To excel in this role, you should possess: Previous experience in a customer service or call center environment preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in using CRM software and other call center tools. Ability to multitask and work effectively in a fast-paced environment. A positive attitude and a passion for delivering outstanding customer service. Benefits: We offer a comprehensive benefits package, including: Competitive salary range: $3400 - $3980 per month. Full-time position, Monday to Friday, 8 hours per day. Opportunities for career advancement and professional development. Supportive and collaborative work environment. Health insurance and retirement benefits. Location: New Jersey, NJ If you are a customer-focused individual with excellent communication skills and a desire to make a positive impact, we encourage you to apply for the Call Center Representative position at Encodle Link. Join us in providing exceptional service and building lasting relationships with our clients! Encodle Link is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Benefits: 401(k) Company parties Competitive salary Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development About Us: At Levin's Drugs, we pride ourselves on delivering exceptional customer service. We are seeking a dedicated and customer-oriented Call Center Representative to join our team. If you have excellent communication skills, a friendly and approachable demeanor, and the desire to help customers, we want to hear from you! Job Description: As a Call Center Representative, you will be the first point of contact for our patients. Your primary responsibilities will include: - Receiving and managing inbound calls from customers with inquiries, concerns, or requests. - Providing accurate and comprehensive information about our products and services. - Resolving customer issues, complaints, and inquiries in a professional and efficient manner. - Documenting customer interactions and maintaining accurate records. - Escalating complex issues to the appropriate department or supervisor when necessary. - Staying up-to-date on company products, services, and policies to better assist customers. Qualifications: To be successful in this role, you should have the following qualifications: - High school diploma or equivalent (college education is a plus). - Previous customer service or call center experience is preferred but not required. - Excellent communication skills - Strong problem-solving abilities. - A positive and patient attitude. - Ability to work well in a team and adapt to changing situations. - Proficiency in basic computer applications. - Proficiency in a second language (Spanish, Russian, Bengali, etc.) is highly preferred Benefits: We offer a competitive compensation package, including salary, bonuses, and benefits, which may include health insurance, retirement plans, and more. In addition, you will have the opportunity for professional growth and development within our organization. How to Apply: If you are ready to embark on a rewarding career in customer service and become an integral part of the Levin's Drugs team, please submit your resume to this job post. Join us in making a difference in the lives of our customers and delivering top-notch service. We look forward to receiving your application!

Job DescriptionBenefits: Bonus based on performance Flexible schedule Training & development Benefits/Perks Competitive Compensation We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Responsibilities Receive inbound calls and place outbound calls Identify the reason for the customers call, collect relevant information Refer to premade scripts for a variety of customer service topics Create appointments. Qualifications Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively

Customer Service Professional who handles incoming and/or outgoing calls. Job Responsibilities: -Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. -Other assignment as necessary. -Extensive phone experience and computer literate. Required Skills & Experience: -Two (2) years of experience and Bilingual (facility specific). -Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers. -Active listening providing full attention to callers to understand their concerns and needs. -Effective problem-solving to analyze a situation, identify core issue and find effective solution. Preferred Skills & Experience: -N/A Required Education: -High School Diploma or general education degree (GED). Preferred Education: -N/A Required Certifications & Licensure: -N/A Preferred Certifications & Licensure: -N/A

We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. Your main goal will be to effectively address customer issues, complaints, and inquiries in a timely manner. Call Center Representative duties and responsibilities: Manage inbound and outbound customer calls in a timely manner Identify customers' needs and wants, give your best to clarify information Research every issue and provide solutions to them Recognize opportunities to up sell our products and services Follow our company's communication “scripts” Keep records of all conversations in our call center database in a comprehensible way When assigned, attend educational seminars Build strong relationships with customers Follow our customer engagement strategy Meet qualitative and quantitative targets Call Center Representative requirements: Previous experience in a customer support role Track your own work on a daily basis and compare it to benchmarks Strong phone and verbal communication skills Excellent listener Adaptable to different personality types Familiarity with CRM technology Customer focus Ability to multi-task Set priorities Excellent time management skills High school degree

Join our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare. Responsibilities: Handle inbound and outbound calls in a professional and courteous manner. Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information. Taking messages for Providers. Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines. Making audit calls. Requirements: High school diploma or equivalent. Proven customer service experience in a call center environment, preferably in healthcare preferred Excellent communication skills, both verbal and written. Ability to multitask, prioritize, and manage time effectively. Bilingual proficiency (English and Portuguese). We Offer: Competitive compensation package. Comprehensive benefits including health insurance, retirement plans, and paid time off. Supportive work culture focused on professional development and continuing education. Opportunity to work in a growing field with a focus on improving patient outcomes. Two (2) weeks paid training. Uniforms provided. Working Hours: Monday through Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly. Job Type: Full-time Pay: $17.00 - $20.00 per hour Commensurate with experience Expected hours: 37.5 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid sick time Paid time off Vision insurance Schedule: Evening shift Monday to Friday Weekends as needed Experience: Customer service: 1 year (Preferred) Ability to Commute: Essex County, NJ (Preferred)

Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026. Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world! Your Role If you thrive working in the Services field and you are obsessed with ensuring care user satisfaction, this is the position for you! One of Technogym's goals is to satisfy 100% of our customers and end-users. We are looking for an energetic, results-driven Technical Call Center Specialist who will act as a liaison to provide customers with product information, resolve issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior. This position works out of our Jersey City offices and reports directly to the Technical Call Center Team Leader. Your Impact Guarantee timely response to customers' requests and collect all relevant information to describe the reported problem to facilitate its resolution Act as the first-line for troubleshooting and timely escalation Provide effective solutions to known problems through proper troubleshooting and identify/order the needed spare parts in case of easy-to-solve issues Guarantee customer satisfaction through professional technical assistance standards in terms of politeness, quality and speed Facilitating and scheduling Field Service Engineer visits when needed Proactivley managing open requests Process orders of spare parts specifically requested by customers Manage inbound and outbound calls in a timely manner Build sustainable relationships and engage customers by taking the extra mile About You What you should bring: 1-3 years' experience in a call center environment or in a customer service support role Bachelor's Degree or equivalent work experience Strong phone and verbal communication skills along with active listening skills Ability to multi-task, set priorities and manage time effectively Knowledge of customer service techniques, communication & negotiation skills Familiarity with CRM systems and practices Familiarty with troubleshooting technical equipment a plus Customer focus and adaptability to different personality types This role is based out of our Jersey City, NJ offices and will require being on-site 5 days/week What We Offer: Base salary starting at $65,000 Comprehensive medical, dental, and vision insurance - eligible starting first day of employment 401k with company match -eligible starting first day of employment PTO Technogym is an Equal Opportunities Employer Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

Job DescriptionWe are looking for a ENTHUSIASTIC, motivated and confident cold caller to follow up on leads and potential wireless customers!!!!! Gather basic customer information Follow a simple script Set appointments Reliable, Professional and clear speaking voice

Job DescriptionWe Are Hiring and Training Front Desk in House Sales Reps to Manage Our Brooklyn in Bound Call Center. Here's what we are looking for to see if it fits you.... We Are a Unique Physical Therapy Consulting Company With Offices In Brooklyn and Miami And Our Brand Has Established Itself As The Only Non-Surgical Pain Elimination Specialists In Brooklyn This is a perfect opportunity for you, only if you have prior experience and skill working specifically with phone tele sales, phone lead nurturing, or a call center using a CRM system and or lead qualification process. Preferably in the health, fitness or wellness sectors... Please stop reading here if you lack the skills working in an inbound/outbound call center. You must have a minimum of 2 years' experience in a call center to apply. Though we can train you in the tasks and processes of our office you must bring those hard skills- does that make sense? Ok you are probably thinking to yourself, oh this is just a receptionist or secretary's job because you already worked in a doctor's office picking up phones this is and easy right up your alley, right? No sorry... that's false... here's why... In a receptionist or secretary job you work logistics setting up times, dates and demographic information for people who already know about a product or service, maybe they tried the service or product and they already have trust, they already made the decision that they want the service or solution you are offering makes sense?... At this job as a medical call center lead specialist your skill set is all about selling people on a result, they have no idea how they will achieve and you are helping guide them to make the best decision. In fact, your job depends on them converting from an unsure person to an excited person who wants to come in and get the service because you are skilled in persuading them that this indeed was the right choice. The choices they have been led to believe is that they can get Physical Therapy does already... and that it's just a massage or hot pad. led them to believe that the only solution to their problem is a pill, an injection, or orthopedic surgery. Are you personally passionate about avoiding medications, injections and surgeries yourself? Would you go out of your way to travel and pay for a solution that is not what your insurance pays for? You need to ethically and morally give people the option to decide that there are better solutions for health than they have been given... I think of us as the whole foods, or Starbucks of Physical Therapy providers because we use technologies, processes and methods 98 percent of traditional run of the mill therapy centers cannot execute on. Still intrigued by this opportunity? You will be required to respond to, and convince skeptical leads who come from all sorts of advertisements, marketing content both from social media or newspapers or google who know nothing about us to book an appointment with our office which will require tremendous patience and follow up by you. I trust that as you continue reading the rest of this you will be skilled in tele sales or call center work. Here's how we choose the best candidate.... You Must have an amazing friendly can do attitude and bringing your own batteries of motivation, self-determination and energy to excel day in and day out. This job requires the highest desire and intention to help people solve problems and make decisions about their quality of life and health. You will love this job if you are naturally a very curious person who can spend hours picking people's brains, asking deep questions that unravel their true desires, hopes, fears and dreams. Think of this as a mix between psychoanalysis, persuasion, and being a master communicator. People love to tell their story and it's your job to never judge. Your job is to actively listen intently to their journey and uncover what's really causing their underlying frustration causing their worry and limited mobility, and independence. This job requires you to have some difficult conversations. Your ultimate success in this role will lie in your ability to use your technical knowledge. You will be expected to be trained in our specific scripts and role play these scripts until they become fluent. As you communicate, you will need to adapt and navigate long conversations that can last 20 minutes or more at times with one person. Can you imagine yourself dealing with people in pain, or injury who are mentally stuck. Think of your grandmother who wants to sit in her chair and not move and get her to come to the office on a rainy cold or wintery day. Or a busy mom who is trying to stay fit and go to the gym, and has pain in her back and can't keep running from doctor to doctor. These leads will be unaware there is even a solution to their problem besides pills and shots or they will be problem aware. Many of these leads are on the fence, skeptical, fearful, uncertain and doubtful if they even want to try our services. They will require multiple attempts to be reached using voicemails, calls, texts and emails when necessary to get them to make a decision to come to our office, and sometimes lots and lots of no's can't maybes, let me think about it, let me sleep on its conversations. Can you handle that? Actually, can you see yourself loving that every day reaching out to a minimum of 30 people and getting calls in between while grabbing a copay and making an appointment for a customer? It requires tenacity and perseverance and follow through. Can you report to a manager your daily call volume quota of outbound calls and lead conversions made? If the answer is no stop reading, please because this will require those skills and accountability to specific critical drivers that will monitor your performance If the answer was yes, keep reading... because, this job takes a special person with elephant skin and the patience of a saint to gently listen, convince and persuade people and influence people to take action when they make up excuse like time, money and distance amongst no motivation to come take care of their health. Most people just want a magic pill to fix their pain, wouldn't you agree that is the case? We it's true. People need motivation to get up and come to us three times a week and it's your job to keep managing their expectations as you reach out to them weekly to check in. Here are examples of your daily tasks that we will train you on: * Answer insurance questions, people who have no insurance will claim that they can't afford to take care of their health. * You must be able to easily handle a high volume of outbound and inbound telephone calls and work under a front desk manager to keep an organized front desk reception area flowing (without long breaks) * You must feel super comfortable using technology for text messaging, call tracking systems, email, and billing software for collection of copays and credit card systems... Here is what we can't train: * You should have great attention to detail and AWESOME communication skills with high emotional intelligence. (Love to learn and love to explain things) * Empathy, you must have a deep appreciation for someone's personal journey and be able to imagine yourself in their shoes and help see their point of view while reframing their perspective. * A PASSION for helping people overcome pain and injury and a PASSION for giving people in pain the gift of "mobility and independence" despite emotional protective mechanisms and barriers they will put up. Ok Now that you know the skills and the attitudes that make this job up let's review what time commitment this will entail We want YOU to be able to be here at the times we need you so... You MUST be able to be flexible with your school and work schedule And its really a MUST to live nearby (so living in Brooklyn is crucial) because You will be Immersed in so much Knowledge you will need to be trained in our processes and systems and fit into our driven culture. You must be able to work 2 Pm-7PM Mon/ Thurs and or asked to float occasionally mornings. So, you must have the ability to work some of those hours out into your work school schedule. Here's the recap and some stuff you may be concerned about like IS EXPERIENCE NECESSARY? ...... YES, in a call center, and a "can do attitude, problem solver attitude " is required to apply SO... Here's how you apply... because we only have 2 spots for this aide job opening and we are interviewing now to fill the spot please email your resume with the title CALLCENTER REP in the subject line and we will get back to you. Thanks!

PrimeRx, the go-to pharmacy management software, is seeking a Pharmacy Application Tech Support L1 and L2, to provide technical support to our growing customer base of Independent, Long Term Care, Specialty, Mail Order, Regional & National Chain, Hospital & Health System pharmacy customers throughout the U.S. and beyond. In this role, you will provide technical support for our line of pharmacy management software, services, APP, API Interface offerings, and hardware and network support needs for our PrimeRxTM Pharmacy Management System customers through engagement via phone, email, chat, web meeting, and other customer communication mechanisms. PrimeRx™ is the engine that powers thousands of pharmacy operations. We seek talented people to join our Support Service Team to deliver best-in-class customer service and technical support for our customers and their patients. This position is open to candidates located in New York only. JOB RESPONSIBILITIES: Handle qualitative 20+ calls per day in a fast-paced environment with a presentable tone and delivery techniques in support of our pharmacy customers. Demonstrate strong communication skills (written and verbal) thru the delivery of internal and external email, chat, web meeting, and verbal interactions with clients, colleagues, and vendors for effective ticket documentation and timely resolution of customer inquiries. Proactively engage clients to address customer inquiries with timely and effective solutions and exceptional customer satisfaction while maintaining effective KPIs (95% First-Call Resolution) and SLAs (90% of all calls answered/responded to within 60 seconds). Become proficient in resolving routine pharmacy customer inquiries such as insurance rejections, software/hardware/network settings, and functionality questions on our line or Prime branded pharmacy management products, services, APPs, and Interfaces. Execute effective Root Cause Analysis escalations in collaboration with Support Service Manager and Subject Matter Experts as required to ensure effective ticket resolution and customer satisfaction BENEFITS: Refreshments & Dining- HQ Medical Insurance Dental Insurance Vision Insurance 401k safe harbor plan, match up to 4% HSA/FSA/Commuter Paid STD/Life Employee discount program Employee assistance program Spring Health - mental well-being program Paid Prenatal Leave This position is open to candidates located in New York only. Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification. We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer. We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

We are looking for a ENTHUSIASTIC, motivated and confident cold caller to follow up on leads and potential wireless customers!!!!! Gather basic customer information Follow a simple script Set appointments Reliable, Professional and clear speaking voice Compensation: $18.00 per hour Our Company In 1988 Wireless Zone opened it's first store in Wethersfield, CT. From the moment it opened, it was a model that begged to be replicated. Today we've grown to become the largest Wireless Franchise in the US. We have over 400 stores, in 28 states throughout the northeast, mid-Atlantic, south and mid-west. In addition to our franchise stores we have a growing number of corporately owned and operated locations. We sell all the latest cellular/wireless phones, GPS navigation, wireless accessories, Verizon FIOS High Speed Fiber Optic Network, Wireless Data Devices and pre-paid cellular services. Our Culture We take pride in being a first name only company and we realize that employees are the key to our continued success. Today our employees are committed to the same standards of outstanding customer service that helped to found the company. We are dedicated to being the nation's top wireless retailer by providing the best customer experience. Our Community The Wireless Zone franchise is passionate about community involvement and positively impacting the lives of others. The Wireless Zone Foundation for Giving was established in 2003 and offers grants to charitable organizations from donations by Wireless Zone franchisees, employees and friends. The grants are given to support programs and organizations dedicated to improving the communities in which we operate and live. Our Future In December 2012, the Wireless Zone franchise was acquired by GLENTEL, the largest independent multi-carrier mobile phone retailer in Canada and a leading international provider of innovative telecommunications services. This merger is expected to open exciting new possibilities for growth for our company. We are constantly in search of other business lines that would complement our current list of services and provide another source of profit for our franchise owners. Join our team today!

Job Title : Customer Service Representative Duration : 2+ months contract (Possible extension ) Education : High school degree Shift Details : M-F schedule 9A-5P Job Description: • Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends. • Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support. • They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support. • The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced.

Join our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare. Responsibilities: Handle inbound and outbound calls in a professional and courteous manner. Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information. Taking messages for Providers. Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines. Making audit calls. Requirements: High school diploma or equivalent. Proven customer service experience in a call center environment, preferably in healthcare preferred Excellent communication skills, both verbal and written. Ability to multitask, prioritize, and manage time effectively. Bilingual proficiency (English and Russian or English and Spanish). We Offer: Competitive compensation package. Comprehensive benefits including health insurance, retirement plans, and paid time off. Supportive work culture focused on professional development and continuing education. Opportunity to work in a growing field with a focus on improving patient outcomes. Two (2) weeks paid training. Uniforms provided. Working Hours: Monday through Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly. Job Type: Full-time Pay: $17.00 - $20.00 per hour Commensurate with experience Expected hours: 37.5 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid sick time Paid time off Vision insurance Schedule: Evening shift Monday to Friday Weekends as needed Experience: Customer service: 1 year (Preferred) Ability to Commute: Essex County, NJ (Preferred)