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CSR/LOT ATTENDANT
Ace Parking Management, Inc. 4.2
Call center representative job in Irvine, CA
Compensation Range: $19.00 - $20.00 per hour
About Us:
One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)
Culture:
We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
Accountability:
Assist with office duties, including answering phones and emails.
Assisting customers' with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment.
Assisting customers with locating vehicles.
Directing customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
Resolving customer requests, questions, and complaints.
Patrolling parking areas on a golfcart in order to prevent vehicle damage and vehicle or property thefts.
Actively look for ways to assist customers.
What we are looking for:
A valid CA Driver's License
Must be able to stand and walk up to 8 hours per shift.
Must be able to speak clearly, distinctly, and effectively using tact and diplomacy.
Experience dealing with irate customers and resolving customer issues and/or complaints.
An outgoing and enthusiastic personality.
Willingness to do whatever it takes to earn a "Thank You."
What We Can Offer You for All Your Hard Work:
$19 - $20 Per Hour
Medical, dental, vision, life insurance coverage for full-time, eligible employees.
Flexible Spending Accounts for full-time, eligible employees
401k
Vacation/Sick for full-time and part-time employees
Holiday for full-time and part-time employees
Discount programs
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: ***************************** describing the accommodation.
$19-20 hourly 4d ago
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Client Services Representative
Venbrook 3.3
Call center representative job in Irvine, CA
JOB TITLE: Client Services Representative (CSR) - Employee Benefits
DEPARTMENT: Employee Benefits
CLASSIFICATION: Non-Exempt
LANGUAGE REQUIREMENT: Bilingual English and Spanish
COMPENSATION: Hourly wage: $28.85 - $33.65 Based on experience
COMPANY OVERVIEW:
Venbrook is a privately held insurance brokerage and risk management firm providing tailored solutions across employee benefits, property and casualty, and specialty lines.
Our teams support clients through direct service, accountability, and clear communication.
Our culture emphasizes ownership, collaboration, and trust.
We offer a comprehensive benefits package:
401k with employer match
Medical, dental, vision, life, and disability insurance
Paid Time Off
Paid holidays
Paid sick leave
Professional development opportunities
Flexible work arrangements
JOB SUMMARY:
The Client Services Representative supports employees and HR contacts with day-to-day benefit inquiries.
You operate in a high-volume, member-facing environment.
You resolve routine issues and escalate complex matters following defined guidelines.
Your work supports a consistent member experience and reduces service interruptions for Account Management teams.
DUTIES/RESPONSIBILITIES:
Employee and Member Support
Serve as the primary contact for benefit inquiries via phone and email
Explain coverage, eligibility, and benefit usage in clear terms
Guide members through carrier portals, mobile applications, and ID card access
Support employees during open enrollment
Provide bilingual support in English and Spanish
Routine Benefits and Claims Support
Process ID card requests and replacements
Confirm provider network participation
Respond to basic claim status inquiries
Verify eligibility and enrollment changes
Add or remove dependents
Provide prescription refill guidance
Address standard open enrollment questions
Issue Identification and Escalation
Identify issues requiring escalation
Route cases to Account Management per internal guidelines
Ensure complete documentation prior to escalation
Maintain ownership until successful handoff is confirmed
Documentation and Collaboration
Document all interactions and outcomes in the CRM system
Track open items through resolution
Partner with Account Managers and Advocacy teams
Identify recurring issues and share trends with leadership
EDUCATION & EXPERIENCE:
Required Skills & Qualifications
· One to three years of experience in employee benefits, insurance
· Bilingual English and Spanish
· Clear written and verbal communication skills
· Ability to manage high call and email volume
· Strong organization and follow-through
· Professional and composed in time-sensitive situations
Preferred Qualifications
· Experience in an employee benefits brokerage or consulting environment
· Knowledge of health and welfare benefit plans
· Experience with CRM or benefits administration platforms
· Working knowledge of Outlook, Word, and Excel
Measures of Success
Timely resolution of routine member issues
Clear and complete escalation documentation
Positive member experience feedback
Reduced disruption to Account Management workflows
$28.9-33.7 hourly 1d ago
Customer Care Representative I
Agendia 4.5
Call center representative job in Irvine, CA
Apply Description
The Customer Care Representative's 1 primary objective is to ensure all customers receive the best level of customer service throughout the entire customer experience when dealing with an Agendia representative. An RAR1 serves as an internal and external resource for all customer needs related to product information, patient related inquiries, client supplies, billing inquiries and as an internal support agent to the commercial team for prospective and existing client needs. The RAR1 shall treat all client interactions with the highest-level of professionalism, energetic and have excellent verbal and written communication skills. The RAR1 shall follow all regulatory guidelines according to Agendia's Quality Assurance program and HIPAA compliance since dealing with Patient Health Information (PHI).
POSITION WITHIN THE ORGANIZATION
1. Reports to Regional Account Manager
2. Cooperates with all departments across the organization
3. Participates in:
- Department meetings
- Project meetings
- Working groups
- Project groups
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Ensure all Customer Care Policies and Procedures are followed as it relates to the Regional Account Representative I position.
* Ensure that all Agendia's health, HIPAA and safety Policies and Procedures are followed.
* Ensure that all customer interactions are handled with the best level of customer service at all times.
* Handle all external and internal client inquiries, requests and concerns timely and with the highest level of professionalism and ensure client needs are met.
* Accurately enter and maintain all required patient and customer data into the various systems utilized in the Customer Care department.
* Coordinate relationship with Customer Service department in Amsterdam
* Assist with Billing and Reimbursement inquiries.
* Responsible for in-bound and out-bound telephone calls and ensure all calls are handled within the Customer Care established performance metrics.
* Responsible for monitoring and resolving deficiencies within 2 working days.
* Ensure that all block requests are complete on a daily basis and escalate any delayed requests to lead and/or department Manager.
* Review Therapak (THP) orders on a daily basis and ensure all client supply orders are processed and shipped out timely.
* Participate in the "Meet and greet" and "Ride Along" program with Oncology Sales Specialists (OSS) when applicable.
* Tracking and monitoring of samples from pick-up to report delivery within the assigned territory.
* Responsible for timely retrieval of patient sample block requests from clients and OSS.
* Establish and maintain excellent communication with OSS's in your assigned territory and ensure OSSs' are informed of any potential client issues that may be encountered in a timely fashion.
* Coordinate with the OSS in your assigned territory a formal introduction to a new client within one week of first sample reported and establish relations with client.
* Submit block requests to path labs same working day as request are received. All block requests not completed same day, complete next working day.
* Direct contact with top Clients bi-monthly to follow up on issues or questions.
* Assist Commercial team with New Account set up in Sales Force.
* Assist Commercial team with Portal set up in Sales Force.
* Performs other related duties as required or assigned.
The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position.
KEY CONTACTS
Internal
* This position may interface with all departments within the company.
External:
* N/A
EDUCATION AND EXPERIENCE REQUIREMENTS
EDUCATION
* High School Diploma or equivalent
* 2 + years related experience
* Experience with Microsoft Office (especially Outlook, Word, and Excel)
* Experience with Windows Operating System environment and web applications
KNOWLEDGE, SKILLS AND ABILITIES (KSA'S)
Specific Knowledge Required: Understanding of general laboratory techniques.
Knowledge: Comprehension of a body of information acquired by experience or study.
Skill: A present, observable competence to perform a learned activity.
Ability: Competence to perform an observable behavior.
* Punctual, able to be flexible with schedule.
* Professional phone demeanor.
* High level of accuracy and attention to detail.
* Ability to work with multiple systems (software).
* Ability to adapt to changing procedures, policies and work environment.
* Ability to work in a fast paced team environment.
* Effective written and verbal communication.
Desired Skills:
* Bachelor's Degree (preferred).
* Knowledge of Customer Care principles within the healthcare/lab industry.
* Insurance and Billing principles within the medical industry.
Supervisor Responsibilities:
* This position requires no supervisory responsibilities.
* PRIVACY NOTICE: To review the California privacy notice, click here: privacy-policy/
* Employees must not be classified as an excluded individual who is prohibited from participation in any Federal health care program.
WORKING ENVIRONMENT
Establishes ADA (Americans with Disabilities Act) requirements.
ENVIRONMENT/SAFETY/WORK CONDITIONS
General office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintains a clean, neat, and orderly work area.
Adheres to Department Specific Safety Guidelines.
TRAVEL
No travel is required.
OTHER DUTIES
Other duties as required.
Salary Description $24.00 - $27.50 Hourly
$24-27.5 hourly 2d ago
Customer Service Representative
Vaco By Highspring
Call center representative job in Irvine, CA
Our client is seeking a dependable and customer-focused Customer Service Representative to serve as a key point of contact for customers. This role is ideal for someone who enjoys helping others, solving problems, and providing a positive experience while working in a fast-paced, team-oriented environment.
Key Responsibilities
Respond to customer inquiries via phone, email, and/or chat in a professional and timely manner
Resolve customer questions, concerns, and issues while ensuring a high level of satisfaction
Document customer interactions accurately in internal systems
Process orders, returns, account updates, or service requests as needed
Collaborate with internal teams (sales, operations, billing, etc.) to resolve escalated issues
Follow established processes, policies, and service standards
Identify opportunities to improve the customer experience
Qualifications
1-3+ years of experience in customer service, callcenter, or client support roles
Strong communication and interpersonal skills
Ability to remain calm, professional, and solution-oriented
Basic computer proficiency and ability to learn new systems quickly
Strong attention to detail and follow-through
Nice to Have
Experience in a high-volume or phone-based support environment
Familiarity with CRM or ticketing systems (Salesforce, Zendesk, etc.)
Bilingual skills a plus
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
$32k-41k yearly est. 3d ago
Member Service Representative (Part-Time) - Mission Viejo
Navy Federal Credit Union 4.7
Call center representative job in Mission Viejo, CA
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications:
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)
Location: 28201 Marguerite Prkwy Ste 14, MIssion Viejo, California 92692
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at .
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
Fortune
Media IP Limited. All rights reserved. Used under license.
Fortune
and
Fortune
Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
$34k-42k yearly est. 4d ago
Automotive Call Center Representative / BDC
Pedder Auto Group
Call center representative job in Hemet, CA
Full-time Description
The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (7) locations are - Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, and Pedder CDR+J of Poway.
We pride ourselves in having a great work environment that translates to a great customer service experience.
The BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information by providing exceptional service, meeting their individual needs and exceeding their expectations.
Requirements
Responsibilities
Inbound and outbound callcenter where you will be speaking with our customers who are in need of purchasing a new or used vehicle
Answer questions
Schedule Appointments
Qualifications
Experienced (at least one year) in a CallCenter Environment
Follow up with leads and from all touchpoints including dealer portal, DMS, CRM system, and website
Able to work full time, punctual, and have a record of excellent attendance.
A highly driven and self-motivated individual ready to work in a fast-paced and energetic callcenter
An ambitious professional looking for opportunity and career advancement
Hardworking, sharp, well-spoken, professional, and love challenges
Connecting and building client relationships to get the job done
Flexible and adaptable, learns and reacts quickly in a fast paced environment; able to multitask
Salary Description $3,000.00 - $6,000.00 per month
$3k-6k monthly 60d+ ago
Call Center Representative
Lereta Corporation 4.2
Call center representative job in Pomona, CA
" The CallCenterRepresentative is responsible for ensuring all incoming homeowner, lender, and third-party calls, consistently receive professional, courteous, accurate and timely responses to inquiries regarding property tax matters, initiating and following up on appropriate task research when necessary.
Inbound Calls
* Processes a high volume of incoming routine calls
* Provides responsive assistance to homeowner, lender, and third-party calls regarding various tax inquiries for outsourced customers at first resolution
* Responds to customer calls and/or email requests to provide assistance as needed to address questions or concerns
* Communicates status of assignments to the Lead or Supervisor
Tax Research
* Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry
* Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team
* Calls back homeowner as necessary, once research is complete
Teamwork
* Ensures customer SLA's are maintained
This position will perform other duties as assigned based on the needs of the department.
SALARY RANGE: $16.04 - $21.00
"
$16-21 hourly 40d ago
CSR/Associate Broker
South Bay Search 4.0
Call center representative job in Irvine, CA
Job Description
Entry-Level Associate Broker/CSR - Irvine, CA (In-Office)
No Prior Insurance Experience Needed
An established wholesale insurance brokerage is expanding its Irvine office and looking to add an Entry-Level Associate Broker to support a high-performing team. This is an excellent opportunity for someone eager to build a long-term career in the specialty insurance (E&S) space.
What You'll Do:
Support senior and inside brokers with day-to-day servicing tasks
Handle policy issuance, processing, and documentation
Learn how to build submissions and market accounts to carriers over time
Gain exposure to a wide variety of E&S accounts and client types
What We're Looking For:
No prior insurance experience required - open to motivated entry-level candidates
Backgrounds in sales, customer service, or office administration are a plus
Must be ambitious, detail-oriented, and eager to learn
Strong communicator who thrives in a collaborative, in-office environment
Compensation:
Base: Competitive Salary
Bonus potential after initial ramp-up period
Opportunity for long-term career growth within a fast-paced brokerage team
Location:
100% in-office - Irvine, CA
Ideal for someone who values team culture, energy, and hands-on learning
If you're looking to get your foot in the door of the insurance industry and grow within a dynamic, relationship-driven environment, this is an opportunity to build the foundation of a successful career.
$43k-59k yearly est. 29d ago
Call Center Associate
Quality Mobile Home Services 3.7
Call center representative job in Lake Elsinore, CA
Job Description
Quality Mobile Home Services in Lake Elsinore, CA is looking to hire a full-time CallCenter Associate to provide excellent customer service while speaking with potential clients on the phone. Are you a people person? Do you want to work for the largest and fastest-growing mobile home contractor in the USA? Would you appreciate a position that gives you hands-on training? If so, please read on!
This customer service position earns a competitive wage of $15.00 - $17.00/hour, depending on experience, plus commission and potential bonuses. We provide great benefits, including a healthcare package after 90 days and weekly pay. If this sounds like the right customer service opportunity for you, apply today!
ABOUT QUALITY MOBILE HOME SERVICES
We are a thriving general contractor that specializes in repairs and remodels of mobile, modular, and manufactured homes. Since 2014, we've been providing top-quality services to customers in Lake Elsinore. We now additionally serve northern California and multiple areas in Arizona. We are a licensed, bonded, and insured full-service contractor that handles everything from foundations, leveling, flooring, plumbing repair, and re-piping, to cosmetic work and more! From the roof to the foundation and everything in between, one call does it all. In addition to countless satisfied customers, we've been acknowledged by professionals on multiple occasions. We are rated A+ by the Better Business Bureau and have earned a spot on the INC 5000 list of fastest-growing private companies in the US. Additionally, our company was named the GOLD Stevie Winner: American Business Award Company of the Year for construction in 2020.
Because we want our employees to be successful and enjoy working for us, we offer high-quality training, generous benefits, and excellent pay. We strive to hire good people and give them the tools to become great. If you're looking to join a team that's supportive and optimistic, look no further!
A DAY IN THE LIFE OF A CALLCENTER ASSOCIATE
As a CallCenter Associate, you make a great first impression on behalf of our company. Your friendly tone on the phone is music to a potential client's ear when they call to get a quote, ask a question, or voice a concern. You listen closely, communicate clearly, and follow up when necessary, all to show our clients that we are eager to provide the best service possible.
Sometimes, the questions or concerns come in by email, which means you address multiple issues at once. You are focused, though, and you know how to prioritize. You do so while striving to make every customer feel like they are your sole concern. It's exhilarating to be part of a company that helps people live comfortable lives in beautiful mobile homes. You are proud to play such a key role in introducing our company to others!
QUALIFICATIONS
1+ years of verifiable callcenter experience
Ability to manage a high volume of incoming and outgoing calls
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
Must be a people‑oriented, customer‑focused individual
Experience in the construction industry would be a plus.
Do you have great phone skills? Can you juggle multiple tasks at once? Do you thrive in a fast-paced environment? If yes, you might just be perfect for this customer service position!
WORK SCHEDULE
This phone position works an 8-hour shift, Monday - Friday, with no weekend work.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 92530
Job Posted by ApplicantPro
$15-17 hourly 3d ago
Call Center Representative
Taxrise
Call center representative job in Irvine, CA
Job Description
WHY JOIN TAXRISE?
At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.
Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions.
**New hires joining our team in this role may also be eligible for a
$500 sign-on bonus
as part of our current hiring initiative.**
ABOUT THE ROLE
The CallCenterRepresentative plays a critical role in delivering exceptional service to our clients and ensuring that their needs are met with precision and professionalism. You will be the primary point of contact for clients, managing relationships and providing expert guidance to resolve their tax inquiries effectively. In this fast-paced role, your ability to understand client challenges and deliver solutions will be essential to their success and satisfaction.
We're all about that in-person vibe-this role is 100% on-site! If you're excited to work side-by-side with our team (or are ready to make the move), then you're a perfect fit. If not, we kindly ask you to hold off on applying. Thanks for understanding and happy job hunting!
HOW YOU'LL BE REWARDED
At TaxRise, Inc., we believe in recognizing hard work and dedication. We offer competitive hourly pay along with the opportunity to earn a monthly bonus based on individual performance. Those who are highly motivated, organized, and goal-oriented have the potential to earn even more.
Base Pay: $20.00 - $27.00 per hour (full-time, 40 hours per week), depending on experience and qualifications.
Monthly Bonus: Average bonus potential of $500 - $1,000
Total Compensation: Approximately $23.00 - $32.00 per hour, depending on performance
WHAT YOU'LL DO
Client Communication:
Handle a high volume of incoming calls, ensuring that every client is greeted professionally and promptly.
Contact clients via phone and email to gather required documents and clarify documentation needs.
Respond to client emails and text messages-and assist in live chat when needed-ensuring all interactions are addressed within company service level agreements.
Utilize our ticketing system within the CRM to track open and unanswered emails and text messages. Accurately close or disposition each ticket for reporting purposes, ensuring every client inquiry is answered in a timely manner and to their satisfaction.
Handle all client interactions with professionalism, courtesy, and empathy-knowing when to escalate issues to the appropriate department.
Provide clear instructions and guidance to clients on required documentation.
Problem-solving skills to address client concerns regarding documentation requirements.
Document Collection & Review:
Request and gather required tax-related documents from clients via email, phone, or online portals.
Review submitted documents for accuracy and completeness, ensuring compliance with internal standards.
Identify missing or incomplete information and follow up with clients promptly.
CRM Management & Administrative Support:
Assist case managers requesting and processing required documents (e.g., tax documents, income documents, expenses documents, etc.) documents collected are accurate and uploaded properly in the Customer Relationship Management (CRM).
Accurately update the CRM system with detailed notes on client interactions, document submissions, and case progress.
Collaborate with colleagues, support staff, and managers to deliver a seamless client experience.
Help other departments with projects and/or communication campaigns, providing support and insights to enhance company initiatives.
WHAT YOU'LL NEED TO HAVE
Previous experience in a client care or customer service role-experience in the tax resolution industry is a plus.
Previous experience in document coordination, loan processing, or a similar administrative role (tax-related experience is a plus).
Excellent written and verbal communication skills with professional phone etiquette.
Proficiency in using CRM systems or document management tools
A willingness to learn, adapt, and consistently uphold our high standards of professionalism and client care.
Knowledge of tax relief processes is a plus, though training will be provided.
WHAT WE OFFER
We believe in taking care of our team so they can take care of our clients. Here's what you can expect as part of the TaxRise family:
Medical, Dental, and Vision Insurance (starting after 60 days)
Paid Time Off
401(k) retirement plan with company match
Professional Development Program to support your growth
Access to our on-site gym and gaming lounge
Catered team lunches every Friday
Fun and energizing quarterly company outings
ABOUT US
At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do.
When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives.
We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.
If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution.
OUR COMMITMENT
At TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.
TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.
California Applicants: Please review our Notice at Collection and California Privacy Policy before submitting your application by clicking here.
$20-27 hourly 22d ago
Customer Service Agent
DSV Road Transport 4.5
Call center representative job in Fontana, CA
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: USA - Fontana, Slover Ave
Division: Solutions
Job Posting Title: Customer Service Agent - 104634
Time Type: Full Time
POSITION SUMMARY
The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation. The Admin is also responsible for communicating issues to the outbound supervisors in a timely manner. Must have Excel Experience and be computer literate. ESSENTIAL DUTIES AND
RESPONSIBILITIES
Label Control:
* Prepare, distribute, and reprint all labels for carton/pallet pickers daily in a fair and consistent manner. Maintain a clear, consistent label flow to allow pickers the opportunity to perform in a safe, accurate, and productive manner without issue or hindrance. Track and document all labels given out.
Yard Coordination:
* Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis. Assist supervisor to ensure trailer is properly chocked and green light is active before trailers are moved or loading begins.
Administrative Functions:
* Complete computer data entry required for shipments. Issue seals to loaders. Verify accurate, pertinent information (i.e., seal number, trailer number, store number, etc.) in order to prepare Bills of Lading (BOL's) for all completed outbound loads. Schedule LTL carriers for pickup (site specific). Print work assignments for replenishment drivers. Document and file all outbound related paperwork in a neat and orderly fashion. Multitask and work with a high sense of urgency in the performance of all duties. Assist outbound supervisors with compiling and tracking downtime sheets as required. Provide service and adhere to professional etiquette when communicating with members of management, peers, customers, and visitors.
Safety, Sanitation, Security:
* Maintain a clean, neat, and orderly work area. Assist in maintaining the security of the warehouse. Ensure all seals and sensitive documents are properly secured when not in use. Distribute and collect tools and equipment (i.e., RF guns, bolt cutters, etc.) to associates and report issues to outbound supervisors in a timely manner. Conduct operations in a manner, which promotes safety. Conduct operations in accordance with OSHA and MSDS Standard
OTHER DUTIES
* Safe use of powered equipment, RF scanners, computers, and printers. • Follow company policies, guidelines, and ISO procedures • Exposure to varied environmental conditions (heat, cold, dry, humid, light, dark, dusty, etc.)
* Repeated heavy lifting over 25 pounds as needed
* Repetitive motion consisting of (but not limited to) walking, climbing, and carrying
* Repetitive stationary activities consisting of (but not limited to) standing, sitting, bending, stretching, stooping, kneeling, crouching, squatting, reaching, pushing, pulling, holding, and grasping
* Details may vary dependent on work function - the duties are all inclusive as associates may be requested to assist in various areas of the operation as needed.
* Performs other duties as assigned.
* Work overtime as dictated by business whether mandatory or voluntary.
SUPERVISORY RESPONSIBILITIES
* None
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
* Must have a high school diploma or general education degree (GED).
* 1-3 years' experience working in inventory control or warehousing admin experience.
Certificates, Licenses, Registrations or Professional Designations
* None
Other
* Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills
* Intermediate computer skills
* RF Scanners • Proficient MS Office Applications
Language Skills
* English (reading, writing, verbal)
Mathematical Skills • Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Other
* Strong attention to detail accuracy and accomplish job task in a timely manner.
* Ability to perform duties with minimal supervision or guidance. • Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. • Effective communication skills
PREFERRED QUALIFICATIONS
* 1-2 years' experience working in a warehouse/logistics/distribution environment
* 1-2 years' experience working with Warehouse Management Systems (WMS)
PHYSICAL DEMANDS
Occasionally
* Bending
Frequently • Walking and Standing Constantly
* Sitting
Ability to Lift/Carry and Push/Pull
* 11-20 pounds
o Reach above shoulder, squat, or kneel.
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
For this position, the expected base pay range is $20.00 - $23.22 / Hourly. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.
DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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$20-23.2 hourly Easy Apply 31d ago
Call Center Representative/IESBDC (UEC)
CSU Careers 3.8
Call center representative job in San Bernardino, CA
About University Enterprises Corporation at CSUSB
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University Enterprises Corporation at CSUSB ("UEC") supports the university's educational mission by providing quality services that complement the instructional program. The University depends upon UEC to provide services that cannot be supported with state funds. We're responsible for business enterprises on campus including, but not limited to, dining, bookstore, convenience store, and vending services. We also serve as the grantee for federal, state, and local funding for research and sponsored projects.
Position Summary
Temporary, Past Time, Non-Benefitted position through 12/31/2025 (Appointment may be renewed annually based upon availability of funds, availability of work and satisfactory job performance).
Salary: $16.50-$18.00 per hour.
Location: Main office locations either Temecula or Riverside. Additional onsite assistance will be required as needed for training outreach offices and conferences within the counties.
Work Schedule
19 hours per week. Typically Monday through Friday within the hours of 8:00AM to 5:00PM. Some nights and weekends may be required.
First Review Deadline
This position will remain open until filled.
Typical Activities
Under minimal supervision of the Director, the CallCenterRepresentative will work independently to:
• Maintain MIS and EDMIS System and act as technical support for Centers • Respond swiftly and courteously to all potential customer phone inquiries • Conducting inbound and outbound customer service calls • Communicate effectively, in writing, verbally, and via telephone, with all levels of personnel and clients • Fulfills requests by clarifying desired information, scheduling appointments, and forwarding other service requests. • Documenting details of all calls and customer interactions • Rescheduling or canceling meetings in a timeous manner. • Collaborate with the intake manager and other team members to improve customer service and handle high call volumes • Collect pertinent information from clients such as addresses, phone numbers, business status information and demographics • Responds to 30-50 calls per day • Educate clients on programs and other service offerings • Managing multiple systems and programs simultaneously • Other duties as assigned. Some regional travel required.
Minimum Qualifications
Education: High School Diploma.
Experience: 1 Year General Office Experience.
Other:
Good written and oral communication.
Ability to learn new program and service offerings quickly and discuss options and features in detail.
Ability to independently handle multiple work unit priorities and projects.
Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area.
EQUAL OPPORTUNITY EMPLOYER
University Enterprises Corporation at CSUSB is committed to a diverse workforce and affirmative action, and is an equal opportunity employer. UEC maintains and promotes a policy of non-discrimination and non-harassment on the basis of race, sex, gender, color, age, religion, national origin, ancestry, marital status, sexual orientation, physical or mental disability, pregnancy, medical condition, genetic characteristics, status as a disabled veteran, or disabled veteran of the Vietnam era.
To view the UEC Affirmative Action Program, please contact UEC Human Resources at (909) 537-7589 Monday through Friday between the hours of 8:00am and 5:00pm.
As an equal opportunity employer, University Enterprises Corporation at CSUSB (UEC) is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access UEC's career website as a result of your disability. You may request reasonable accommodations by calling UEC's Human Resources Manager at 909-537-7589.
EEO AA Policy Statement
Employment of Individuals with Disabilities and Protected Veterans
Supplemental Information
UEC is an EOE - Minority/Female/Disability/Veterans. This position will remain open until filled. This has been designated as a sensitive position. The selected candidate must successfully pass a thorough background investigation to include a criminal history check prior to appointment.
$16.5-18 hourly 60d+ ago
Call Center Representative (NOT REMOTE)
East Valley Community Health Center, Inc. 3.7
Call center representative job in West Covina, CA
Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) who's services include providing personalized, affordable, high-quality medical, dental, vision and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs. Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations. East Valley serves the health care needs of uninsured and underserved individuals and families throughout our 8 health center locations.
Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities.
Customer Service Representatives within the CallCenter provide excellent customer service to all callers, while enhancing the caller's experience by ensuring timely and accurate caller support. This position will answer calls, route call to the appropriate team member, and schedule and confirm appointments.
Essential Position Functions and Duties:
Promptly answers all incoming calls, providing high level customer support with a smile.
Provides exceptional customer service on a continual basis to enhance the callers' experience.
Assist in identifying the reason for calls and respond accordingly.
For all patient calls, confirms identify and verifies patients current contact information to include phone number and address.
Schedules, reschedules, confirms, and/or cancels appointments as requested by the patient. Makes every attempt to find an appointment that meets the patient needs.
Record and relay messages to appropriate personnel.
Responsible for maintaining program logs, as assigned by the Clinic Manager or doctor.
Responsible for complying with HIPAA standards and observing strict patient confidentiality.
Conduct insurance verification.
Qualifications:
High school diploma or equivalent.
Excellent customer service skills.
Must possess high level computer skills to include, keyboarding and basic Windows and accurate data entry.
Bilingual in English and Spanish higly preferred.
Exceptional patient relations and interpersonal skills required.
Ability to work well with diverse populations.
Experience in a healthcare setting is preferred, but not required.
Benefits:
East Valley offers a competitive salary, defined contribution retirement plan. You will also enjoy work-life balance with paid time off and paid holidays throughout the year.
Please apply to this position with your current resume.
Principals only. Recruiters, please do not contact this job posting.
EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
$35k-43k yearly est. Auto-Apply 60d+ ago
PTA - Redlands Healthcare Center
PACS
Call center representative job in Redlands, CA
Redlands Healthcare Center is a 78-bed skilled nursing facility located in Redlands, near Redlands Community Hospital. "Serve more people, touch more lives" is our pledge and promise. At Redlands Healthcare we create a home-like atmosphere for our residents by providing recently renovated accommodations along with team members that feel like family.
Join our team today!
We are currently looking for an exceptional and experienced Physical Therapy Assistant (PTA) to join our work family. Our therapy team works toward specific goals of achieving the resident's highest functional level of independence. If you are a South Carolina licensed Physical Therapy Assistant (PTA) who genuinely wants to make a difference for others, then we would love to meet you!
We offer the following to our Physical Therapy Assistants:
* $33 + per hour/ DOE
* Flexible scheduling
* Professional Development Opportunities
Job Requirements:
* Current, unencumbered certification to practice in CA and/or national certification
* Physical Therapy Assistant Degree
* LTC/Rehab experience is preferred
$33 hourly Auto-Apply 60d+ ago
Call Center Representative
Hurtt Family Health Clinic
Call center representative job in Tustin, CA
CallCenterRepresentatives will answer all incoming calls from the main clinic phone line and route calls to the appropriate employee or department. This position will also schedule patient appointments at appropriate clinic locations with appropriate medical provider as part of the Patient Services team.
This position is full-time with a schedule of Monday through Friday 8am to 5pm with occasional weekend hours for a rotating Saturday morning shift (Saturday 8am-12pm).
All CallCenterRepresentatives must be bilingual in Spanish and English.
The best candidate for this position:
* is bilingual in Spanish with strong verbal and written communication skills
* has previous successful experience working in a callcenter or telephone based customer service; including 100+ calls per day
* has basic typing, telephone technical, and computer skills (Microsoft Word, Outlook, and Excel). Knowledge of EMR systems is a plus.
* has a positive, patient, and professional demeanor at all times to coworkers and patients
* is dependable, self-motivated, proactive, and a team player
What You'll Do:
Job Responsibilities & Duties
* Maintains the highest level of professionalism when answering telephone calls as HFHC "Ambassador".
* Schedules patient appointments for medical, dental, mental health, chiropractic and optometry visits.
* Maintains a thorough knowledge of appointment policies and procedures to ensure appointments are scheduled accurately to provide a positive experience for all patients.
* Routes calls to appropriate staff in a timely and efficient manner.
* Participates in staff and educational meetings.
* Maintains confidentiality of all telephone calls and messages as appropriate.
* Trains back up personnel on telephone system, EMR, and phone protocol.
* Receives faxed documents, and distributes to appropriate staff.
* Reroutes telephone messages and enters all requests directly into EMR and sends to appropriate staff.
* Maintains a clean, safe and unobstructed workplace.
* Routes or replies to messages left in clinic voice message queue.
* Arranges for trained personnel to replace the callcenter position when absent.
* Performs other specified duties whenever assigned.
These duties are not exclusive and with consideration of the job requirements and employee skills, this job description can be added to or taken away from at the discretion of the employee's immediate supervisor.
What You'll Bring:
Minimum Qualifications
* High School Diploma or equivalent.
* Treat people with dignity, respect, compassion and integrity at all times.
* A pleasant personality to people you are speaking with on the telephone, visitors, and company personnel.
* The ability to act and think promptly and professionally.
* Proficiency with Windows, Microsoft Office (Word, Excel, Outlook, PowerPoint, Internet Explorer).
* Hands-on PC compatible computer knowledge, understanding and skill.
* Basic typing (40 wpm).
* Excellent phone skills.
* Must be bilingual in Spanish and English
* Good verbal and written communication skills.
* Legible writing skills.
* Strong interpersonal skills
* Self-motivated and flexible.
* Good organizational skills.
* Ability to recognize and maintain confidentiality of information as appropriate.
* Regular timely attendance on the job.
* Position requires working full- time, which may be scheduled anytime within the overall hours that the clinic is open. The position requires working in a busy, open area office where the CallCenter Associate will spend long hours sitting and using office equipment and data entry, which requires attention to detail and high levels of accuracy. This position may also require some lifting of supplies and materials from time to time.
$30k-40k yearly est. 6d ago
Representative, Customer Call
Lg Energy Solution Vertech, Inc.
Call center representative job in Irvine, CA
*Must be bilingual in Spanish/English
LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems. Our AEROS energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.
LGES Vertech empowers and expects its team members to assume responsibility and make good decisions, while maintaining a team environment that fosters collaboration and innovation.
For more information about LGESVT, please visit *******************
Job Summary: The Customer Service/Technical Support Representative is responsible for providing basic to advanced technical support to customers who are experiencing technical issues with their LG residential battery energy storage system. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure a positive customer experience. The key to success in this role is to be highly proficient in retaining information and applying trainings to daily work product.
What does a day in the life of a Technical Support Representative look like?
Provides basic to advanced technical support to customers who are experiencing technical issues with their residential battery energy storage system
Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers
Communicates technical solutions to non-technical customers in a clear and concise manner
Escalates complex issues to higher-level team members as necessary
Documents customer interactions and technical issues in a customer relationship management (CRM) system
Create RMA(Return Material Authorization) tickets as needed in CRM
Provides excellent customer service to ensure a positive customer experience
Adheres to company policies and procedures and departmental SOPs (Standard Operating Procedures)
Meets or exceeds performance targets for related KPIs
Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborates with other departments as needed to resolve customer issues
Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
What are the required qualifications of a Technical Support Representative?
1-2 years experience in a technical support role or equivalent preferred
Good communication skills, both verbal and written
Proficiency in using computer applications and software
Experience using a CRM preferred
Ability to retain information and adapt to changing workflows
$38k-61k yearly est. Auto-Apply 60d+ ago
Representative, Customer Call
Lg Energy Solution Michigan, Inc.
Call center representative job in Irvine, CA
*Must be bilingual in Spanish/English
LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems. Our AEROS energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.
LGES Vertech empowers and expects its team members to assume responsibility and make good decisions, while maintaining a team environment that fosters collaboration and innovation.
For more information about LGESVT, please visit *******************
Job Summary: The Customer Service/Technical Support Representative is responsible for providing basic to advanced technical support to customers who are experiencing technical issues with their LG residential battery energy storage system. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure a positive customer experience. The key to success in this role is to be highly proficient in retaining information and applying trainings to daily work product.
What does a day in the life of a Technical Support Representative look like?
Provides basic to advanced technical support to customers who are experiencing technical issues with their residential battery energy storage system
Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers
Communicates technical solutions to non-technical customers in a clear and concise manner
Escalates complex issues to higher-level team members as necessary
Documents customer interactions and technical issues in a customer relationship management (CRM) system
Create RMA(Return Material Authorization) tickets as needed in CRM
Provides excellent customer service to ensure a positive customer experience
Adheres to company policies and procedures and departmental SOPs (Standard Operating Procedures)
Meets or exceeds performance targets for related KPIs
Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborates with other departments as needed to resolve customer issues
Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
What are the required qualifications of a Technical Support Representative?
1-2 years experience in a technical support role or equivalent preferred
Good communication skills, both verbal and written
Proficiency in using computer applications and software
Experience using a CRM preferred
Ability to retain information and adapt to changing workflows
$38k-61k yearly est. Auto-Apply 60d+ ago
Customer Experience Representative
Barker and Sons Plumbing
Call center representative job in Orange, CA
Job Description
We're excited to welcome a positive, personable Customer Service Representative to join Barker and Sons Plumbing for a rewarding and dynamic career opportunity! In this role, you'll connect with homeowners and businesses, address their plumbing needs with care, and help deliver the exceptional service our community trusts. If you're eager to grow professionally, thrive in a supportive and upbeat work environment, and are ready to make a real difference every day, we'd love to hear from you!
Compensation:
$24 - $26 hourly
Responsibilities:
Key Responsibilities:
Convert incoming customer calls into booked service appointments efficiently.
Communicate clearly, compellingly, and with a personable approach in every interaction.
Respond promptly to customer requests, resolving issues while promoting the Barker and Sons Plumbing brand.
Maintain professionalism and build strong customer rapport to encourage repeat business and referrals.
Participate actively in ongoing training to improve booked call rates and develop outbound calling skills.
Adhere to the company's customer complaint resolution plan, ensuring quick and favorable outcomes.
Maintain and update the customer database with complete and accurate information.
Follow up with customers post-service to confirm satisfaction and gather feedback.
Work closely with dispatch and field teams to optimize scheduling and communication.
Assist with billing inquiries and direct customers to the appropriate department as needed.
Track and monitor service requests to guarantee timely resolution.
Encourage satisfied customers to share their positive experiences and reviews.
Identify opportunities to recommend additional services tailored to customer needs.
Collaborate with marketing on promotions and customer communications.
Support training efforts for new customer service staff.
Qualifications:
Required:
Minimum of 2 years of experience in a customer-facing role.
Previous experience working in a callcenter, office environment with high call volume, or related field.
Excellent active listening, interpersonal, and communication skills.
Strong problem-solving abilities with a calm and patient approach.
Ability to type at least 40 words per minute.
Proficient in using computers and customer management software (CRM) to efficiently manage customer interactions and data.
Friendly, approachable, and professional demeanor.
Ability to multitask and manage time effectively in a fast-paced environment.
Preferred:
Experience with ServiceTitan or similar plumbing/home service software.
Basic understanding of plumbing terminology and services.
Bilingual skills (e.g., Spanish/English) a plus.
Previous experience working in a team-oriented, customer-focused environment.
Willingness to learn and participate in ongoing training.
About Company
Barker and Sons Plumbing is a dedicated team of professionals that's been serving Orange County since 1983. We've grown by hiring the best professional plumbers and making life easy for them. We take great care of them, they love their jobs, and our customers love us for it. Using the latest technology, we provide a complete range of plumbing, drain, and sewer services and do the job right. “We do great work…because we've got great people.”
Professional advancement through sponsored training and continuous development.
Health and wellness package inclusive of medical, dental, and vision, along with short-term disability and life coverage.
401(k) with a 4% match.
Paid time off, paid holidays, and adaptable schedules.
Company-provided service truck, tablet, and uniforms.
Company-wide family events.
$24-26 hourly 18d ago
Call Center Sales Agent
Guardian Tax
Call center representative job in Irvine, CA
If you want real warm leads and a sales floor that knows how to win, this is the room. No boring. No “just a job.” Just big energy, big checks, and real growth. Our Irvine sales floor is competitive in the best way - wins get celebrated, teammates push each other, and momentum stays high. If you're hungry, coachable, and love closing on the phone, this is where you level up.
💎 Why Guardian Tax?
💰 15% Commissions + Bonuses: Earn on every closed deal, plus daily, weekly, and monthly bonuses. Top reps hit $15K+ months.
🎯 100% Inbound Calls: No cold calling. Every lead is high-intent and ready to talk.
🎓 Training That Works: Paid onboarding and hands-on coaching to set you up for success.
🦷 Benefits That Matter: Health, dental, and vision coverage after 90 days.
🎮 Office Vibes: Our HQ features music, a game room, and indoor games being added to keep the sales floor motivated and entertained.
🍽️ We Celebrate Wins: Monthly team events - from catered pickleball sessions and Top Golf nights to fancy dinners and Taco Tuesdays.
🏆 Culture of Growth: Open-door management, real mentorship, and leadership opportunities for those ready to level up.
📲 What You'll Do
Speak with inbound callers who've already reached out for help.
Guide them through our proven consult → qualify → close system.
Build trust, provide real solutions, and make every call count.
Hit your goals, climb the leaderboard, and cash in.
🏆 Who We're Looking For
Confident, self-driven closers who love competition.
People who can lead fluid conversations - not read scripts.
Dependable, coachable, and laser-focused on results.
Motivated professionals ready to build a career, not just a job.
🌟 Preferred Backgrounds
Tax Relief / Debt Settlement • CallCenters • Loans / Collections • Real Estate • Auto Sales • Insurance • Solar • Student Loans • Hospitality
📍 The Details
Location: Irvine, CA (in-office only)
Schedule: Monday-Friday, 8 AM-5 PM (occasional half-day Saturday)
Onboarding: New-hire classes every Monday - your start is right around the corner.
🔥 You bring the hustle, we bring the leads.
At Guardian Tax, your effort directly fuels your success - and when we win, we celebrate big.
👉 Apply today and join a sales culture that knows how to work hard, win hard, and play even harder.
$28k-39k yearly est. Auto-Apply 20d ago
CSR/Associate Broker
South Bay Search 4.0
Call center representative job in Irvine, CA
Entry-Level Associate Broker/CSR - Irvine, CA (In-Office)
No Prior Insurance Experience Needed
An established wholesale insurance brokerage is expanding its Irvine office and looking to add an Entry-Level Associate Broker to support a high-performing team. This is an excellent opportunity for someone eager to build a long-term career in the specialty insurance (E&S) space.
What You'll Do:
Support senior and inside brokers with day-to-day servicing tasks
Handle policy issuance, processing, and documentation
Learn how to build submissions and market accounts to carriers over time
Gain exposure to a wide variety of E&S accounts and client types
What We're Looking For:
No prior insurance experience required - open to motivated entry-level candidates
Backgrounds in sales, customer service, or office administration are a plus
Must be ambitious, detail-oriented, and eager to learn
Strong communicator who thrives in a collaborative, in-office environment
Compensation:
Base: Competitive Salary
Bonus potential after initial ramp-up period
Opportunity for long-term career growth within a fast-paced brokerage team
Location:
100% in-office - Irvine, CA
Ideal for someone who values team culture, energy, and hands-on learning
If you're looking to get your foot in the door of the insurance industry and grow within a dynamic, relationship-driven environment, this is an opportunity to build the foundation of a successful career.
How much does a call center representative earn in Yucaipa, CA?
The average call center representative in Yucaipa, CA earns between $27,000 and $45,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.
Average call center representative salary in Yucaipa, CA