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Become A Call Center Specialist

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Working As A Call Center Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Call Center Specialist Do At Equity Lifestyle Properties

* Answer incoming telephone calls promptly, courteously, and within established performance standards and criteria.
* Ensure integrity of customer records by verifying and accurately entering customer information and completing necessary paperwork.
* Meet all minimum standard sales performance requirements.
* Demonstrate the ability to navigate through multiple computer systems.
* Must possess strong communication skills including clear understandable telephone voice and ability to interpret information.
* Willingness to perform outbound calls to current customer base.
* No cold calling required

What Does A Call Center Specialist Do At Rose International Inc.

* Conduct inbound and outbound applicant interviews with both expediency and accuracy to collect and compile key data points that support the policy underwriting process.
* Conduct interviews fluently in Cantonese and English.
* Use various systems to: access the applicants' phone number to dial calls; manage and update the call disposition; and conduct the interview.
* Assist underwriters during the underwriting process by conducting follow up calls with applicants for additional information.
* Access databases and website (e.g., medical dictionaries, underwriting references, medication and/or physician look ups) at point of call.
* Trigger alerts to the Agent, General Office staff and/or Underwriter when necessary.
* Handle status inquiries from applicants, Agents, General Office personnel and underwriters.
* Handle interviews of higher complexities such as applicants who may have more remarkable personal and health histories; and with applicants applying for higher coverage amounts.
* Research special cases and disposition them appropriately.
* Operate with a continuous improvement mindset, providing feedback and suggestions to improve the telephone interview application process to immediate manager

What Does A Call Center Specialist Do At Brookdale Senior Living

* Responsible for increasing initial visits and move-ins within portfolio of communities from primarily internet sources as well as other referral sources or existing lead databases, as assigned
* Work closely with the Sales Leader at each community to convert assigned inquiries into initial visits to the community
* Maintain a working knowledge of the company"s computerized lead tracking system and keeps data entry current
* Maintain and communicate current product/service information to prospective residents and serves as the point of contact for the prospect until the lead is transferred to a community associate
* Create and maintain a professional image with referral sources, prospects, the community associates and other staff associates

What Does A Call Center Specialist Do At Kelly Services

* Develop and maintain existing relationships with customers who are considering cancellation or downgrade of current Mediacom services by identifying needs and offering solutions.
* SPECIFIC RESPONSIBILITIES:
* Turn reasonable requests for disconnection or downgrade into save opportunities or potential sales.
* Apply Retention Department-s mission statement to sell Mediacom-s service when possible.
* Actively listen to customer needs and offer the appropriate Retention promotion to prevent customer from disconnecting or downgrading.
* Use the Mediacom resources to sell against the competition and explain our competitive edge.
* Build customer loyalty by providing legendary customer service.
* Complete disconnect, transfer and seasonal downgrade orders and update customer accounts in customer record database.
* Educate customers in the use of installed products, service offerings, billing, charges, and product features.
* Resolve customer complaints and situations calmly and courteously.
* Troubleshoot and resolve service, pricing and technical problems for customers by asking questions.
* Meets retention goals set by Company/department.
* May assist in the training of new Representatives through on-the-job training program.
* Other duties as assigned.
* PLEASE KNOW IN ORDER TO BE CONSIDERED
* YOU WILL HAVE TO COMPLETE KELLY SERVICES COMPUTER PRESCREENING AND TESTING,,A KELLY SERVICES APPLICATION AND INTERVIEW (EITHER VIA PHONE OR IN PERSON), A MEDIACOM PREVISOR TEST, A MEDIACOM APPLICATION AND A MEDIACOM INTERIVEW. ALL APPLICATIONS AND TESTING WILL BE ONLINE.
* PLEASE SEND YOUR RESUME TO: 2441@KELLYSERVICES.COM AND MAKE SURE TO INCLUDE
* CUSTOMER SERVICE - RETENTION SPECIALIST IN THE SUBJECT LINE OF YOUR EMAIL.
* THIS IS A TEMP
* TO-PERM OPPORTUNITY. AFTER TRAINING COMMISSION IS GIVEN TO EMPLOYEES AND IT USUALLY AVERAGES ABOUT $300 PER WEEK, IN COMMISSION ALONE! GREAT BENEFITS, EMPLOYEE PERKS

What Does A Call Center Specialist Do At Lancaster General Health

* Provides customer service by identifying and addressing customer needs and builds positive interpersonal relationships with customers and team members.
* Demonstrates ability to successfully adapt and perform during times of high contact volumes, excessive wait times, and patient acuity.
* Engages personally with the patient during both and demonstrates skills to serve both outpatient and physician office customers, as needed.
* Interviews customer to collect and document accurate and comprehensive registration information including first level financial clearance.
* Performs required referral/authorization processes and enters orders for applicable tests.
* Understands insurance company coverage and referral/authorization requirements of payors.
* Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.
* Schedules appointments that meet the customer’s needs while following all departmental and organizational guidelines; disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, appropriate attire to wear, directions to sites, and any other instructions.
* Exhibits commitment to using all available training and development materials, as well as, effective problem solving techniques when issues arise.
* Uses sound judgment in handling calls, especially with difficult interactions.
* Communicates with Departments and Practices and documents in a patient chart as needed in a clear, concise, thorough, and accurate manner.
* Utilizes all available tools including non-clinical chart review to provide appropriate and accurate information to customer.
* Notifies appropriate leadership channels, when necessary, of any escalated scheduling needs or issues and keeps them informed of all extenuating circumstances.
* Meets the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, and adherence to schedule.
* SECONDARY FUNCTIONS:** **The following duties are considered secondary to the primary duties listed above:
* Other duties and special projects that are assigned by management

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How To Become A Call Center Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Call Center Specialist jobs

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Call Center Specialist Career Paths

Call Center Specialist
Call Center Supervisor Operations Manager General Manager
Account Manager
5 Yearsyrs
Call Center Supervisor Call Center Manager Operations Manager
Branch Manager
6 Yearsyrs
Billing Specialist Human Resources Coordinator Program Manager
Business Development Manager
9 Yearsyrs
Account Manager Driver Call Center Representative
Call Center Manager
6 Yearsyrs
Specialist Case Manager
Career Manager
6 Yearsyrs
Service Specialist Customer Care Representative Customer Account Representative
Customer Account Manager
5 Yearsyrs
Account Manager Property Manager Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Billing Specialist Specialist Account Manager
Director Of Sales
10 Yearsyrs
Case Manager Program Manager Business Developer
Entrepreneur
5 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Member Service Representative Service Representative Sales Consultant
Internet Sales Manager
6 Yearsyrs
Home Health Aid Patient Care Technician Medical Assistant
Office Manager
5 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Case Manager Human Resources Coordinator Business Analyst
Quality Assurance Manager
9 Yearsyrs
Service Representative Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Service Representative Account Manager Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Service Specialist Home Health Aid Customer Care Representative
Senior Representative
5 Yearsyrs
Home Health Aid Security Officer Technician
Service Manager
7 Yearsyrs
Member Service Representative Office Manager Operations Manager
Site Manager
7 Yearsyrs
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Call Center Specialist Demographics

Gender

  • Female

    69.1%
  • Male

    28.7%
  • Unknown

    2.2%

Ethnicity

  • White

    80.3%
  • Hispanic or Latino

    11.6%
  • Asian

    6.1%
  • Unknown

    1.5%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    66.9%
  • French

    9.0%
  • Portuguese

    4.5%
  • Italian

    3.0%
  • German

    2.3%
  • Mandarin

    2.3%
  • Carrier

    2.3%
  • Chinese

    1.5%
  • Japanese

    1.5%
  • Russian

    0.8%
  • Hindi

    0.8%
  • Filipino

    0.8%
  • Vietnamese

    0.8%
  • Somali

    0.8%
  • Bengali

    0.8%
  • Hmong

    0.8%
  • Arabic

    0.8%
  • Korean

    0.8%
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Call Center Specialist

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Call Center Specialist Education

Call Center Specialist

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Top Skills for A Call Center Specialist

CustomerServiceSkillsInboundCallsDataEntryPhoneCallsOutboundCallsCreditCardHighCallVolumeEnsureCustomerSatisfactionCommunicationSkillsInternetTechnicalSupportCustomerCallsScheduleAppointmentsComputerSystemsCustomerComplaintsCustomerInquiriesCustomerInformationTelephoneCallsCustomerIssuesNewAccounts

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Top Call Center Specialist Skills

  1. Customer Service Skills
  2. Inbound Calls
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Make outbound new customer calls as new loans board, utilizing available scripts and excellent customer service skills.
  • Received inbound calls enrolled medicare applicants into different supplement health insurance plans that the company offers.
  • Performed General office skills such as copying, mailing, scanning/indexing documents and also data entry
  • Handled up to 140 inbound phone calls daily (80% English and 20% Russian).
  • Served as liaison for inbound and outbound calls for disaster claims and automotive center for automobile claims and property claims.

Top Call Center Specialist Employers

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