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Working as a Call Center Specialist

There is more than meets the eye when it comes to being a call center specialist. For example, did you know that they make an average of $14.95 an hour? That's $31,100 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Call Center Specialist Do

There are certain skills that many call center specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a call center specialist, we found that a lot of resumes listed 11.7% of call center specialists included customer service, while 11.4% of resumes included outbound calls, and 10.1% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the call center specialist job title. But what industry to start with? Most call center specialists actually find jobs in the finance and health care industries.

How To Become a Call Center Specialist

If you're interested in becoming a call center specialist, one of the first things to consider is how much education you need. We've determined that 31.6% of call center specialists have a bachelor's degree. In terms of higher education levels, we found that 6.8% of call center specialists have master's degrees. Even though some call center specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a call center specialist. When we researched the most common majors for a call center specialist, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on call center specialist resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a call center specialist. In fact, many call center specialist jobs require experience in a role such as customer service representative. Meanwhile, many call center specialists also have previous career experience in roles such as cashier or administrative assistant.

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Average Salary$31,100
Job Growth Rate-2%

Call Center Specialist Career Paths

Top Careers Before Call Center Specialist

Cashier
14.6 %

Top Careers After Call Center Specialist

Cashier
10.5 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Call Center Specialist

Call Center Specialists in America make an average salary of $31,100 per year or $15 per hour. The top 10 percent makes over $41,000 per year, while the bottom 10 percent under $23,000 per year.
Average Salary
$31,100

Best Paying Cities

City
Average Salary
Enfield, CT
Salary Range35k - 57k$45k$45,410
Springfield, MA
Salary Range31k - 50k$40k$40,203
Baltimore, MD
Salary Range30k - 52k$40k$40,017
Los Angeles, CA
Salary Range31k - 51k$40k$39,914
New York, NY
Salary Range29k - 49k$38k$38,076
Bethlehem, PA
Salary Range28k - 49k$38k$37,566
$21k
$57k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Outbound Call Specialist
Outbound Call Specialist
Randstad
Randstad
01/28/2021
01/28/2021
$20,97401/28/2021
$20,974
Remote Call Center Sales Specialist-Welcome Call
Remote Call Center Sales Specialist-Welcome Call
Responsemine
Responsemine
01/20/2021
01/20/2021
$25,00001/20/2021
$25,000
Work From Home Call Center Specialist
Work From Home Call Center Specialist
Walgreens
Walgreens
01/15/2021
01/15/2021
$22,95701/15/2021
$22,957
Senior Call Center Specialist
Senior Call Center Specialist
Randstad
Randstad
01/13/2021
01/13/2021
$41,74001/13/2021
$41,740
Experienced Call Center Professionals Needed!! Jan/Feb Start
Experienced Call Center Professionals Needed!! Jan/Feb Start
Wollborg Michelson Recruiting
Wollborg Michelson Recruiting
01/07/2021
01/07/2021
$33,39201/07/2021
$33,392
See More Recent Salaries

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Call Center Specialist Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Call Center Specialist. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Call Center Specialist Resume

At Zippia, we went through countless Call Center Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Call Center Specialist Demographics

Gender

female

67.0 %

male

28.4 %

unknown

4.6 %

Ethnicity

White

62.5 %

Hispanic or Latino

16.4 %

Black or African American

11.7 %

Foreign Languages Spoken

Spanish

67.3 %

French

8.5 %

German

3.8 %
See More Demographics

Call Center Specialist Education

Majors

Business
26.5 %

Degrees

Bachelors

31.6 %

High School Diploma

24.8 %

Associate

21.4 %
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Call Center Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.7% of call center specialists listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Call Center Specialist

Some places are better than others when it comes to starting a career as a call center specialist. The best states for people in this position are Connecticut, California, Massachusetts, and Maryland. Call center specialists make the most in Connecticut with an average salary of $46,419. Whereas in California and Massachusetts, they would average $40,550 and $39,800, respectively. While call center specialists would only make an average of $39,597 in Maryland, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Arizona

Total Call Center Specialist Jobs:
2,123
Highest 10% Earn:
$60,000
Location Quotient:
1.53
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Maine

Total Call Center Specialist Jobs:
441
Highest 10% Earn:
$49,000
Location Quotient:
1.52
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Wisconsin

Total Call Center Specialist Jobs:
1,595
Highest 10% Earn:
$52,000
Location Quotient:
1.13
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Call Center Specialist Employers

1. Navy Federal Credit Union
4.9
Avg. Salary: 
$30,121
Call Center Specialists Hired: 
96+
2. Randstad USA
4.1
Avg. Salary: 
$30,592
Call Center Specialists Hired: 
66+
3. Xerox
4.7
Avg. Salary: 
$42,582
Call Center Specialists Hired: 
53+
4. VCU Health
4.2
Avg. Salary: 
$32,911
Call Center Specialists Hired: 
49+
5. Wells Fargo
4.7
Avg. Salary: 
$30,590
Call Center Specialists Hired: 
41+
6. Teleperformance
3.8
Avg. Salary: 
$24,187
Call Center Specialists Hired: 
36+
Updated October 2, 2020