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The differences between call center specialists and intake specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center specialist and an intake specialist. Additionally, an intake specialist has an average salary of $36,805, which is higher than the $33,289 average annual salary of a call center specialist.
The top three skills for a call center specialist include strong customer service, patients and customer service. The most important skills for an intake specialist are patients, customer service, and social work.
| Call Center Specialist | Intake Specialist | |
| Yearly salary | $33,289 | $36,805 |
| Hourly rate | $16.00 | $17.69 |
| Growth rate | -4% | 12% |
| Number of jobs | 228,936 | 40,663 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 47% |
| Average age | 40 | 43 |
| Years of experience | 12 | 12 |
A call center specialist is responsible for providing the customers with the highest quality service by responding to their inquiries and concerns and resolving their complaints. Call center specialists assist the customers in taking their orders, processing payments, and verifying transaction details. They may also sell new goods and services to the customers according to their needs and budget limitations to generate more revenue resources for the business and enhance the brand's image. A call center specialist must have excellent communication and computer skills to navigate databases and update customer's information accurately.
Intake coordinators manage the registration of clients or patients for medical services in a health care facility. They talk to patients and their families, determine their needs, and ask for patients' medical history and their mental and physical state. It is part of their job to obtain the insurance information of the patients. The necessary skills to become an intake coordinator include good writing and reading skills, good communication, and attention to detail.
Call center specialists and intake specialists have different pay scales, as shown below.
| Call Center Specialist | Intake Specialist | |
| Average salary | $33,289 | $36,805 |
| Salary range | Between $25,000 And $43,000 | Between $26,000 And $51,000 |
| Highest paying City | Los Angeles, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Hospice of Marion County | Citi |
| Best paying industry | Finance | Government |
There are a few differences between a call center specialist and an intake specialist in terms of educational background:
| Call Center Specialist | Intake Specialist | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 47% |
| Most common major | Business | Business |
| Most common college | - | SUNY at Binghamton |
Here are the differences between call center specialists' and intake specialists' demographics:
| Call Center Specialist | Intake Specialist | |
| Average age | 40 | 43 |
| Gender ratio | Male, 30.7% Female, 69.3% | Male, 20.7% Female, 79.3% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 19.2% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 4.6% Hispanic or Latino, 21.4% Asian, 6.3% White, 54.4% American Indian and Alaska Native, 1.6% |
| LGBT Percentage | 7% | 11% |