Call center specialist demographics and statistics in the US
Call center specialist demographics research summary. Zippia estimates call center specialist demographics and statistics in the United States by using a database of 30 million profiles. Our call center specialist estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about call center specialists after extensive research and analysis:
- There are over 418,011 call center specialists currently employed in the United States.
- 69.3% of all call center specialists are women, while 30.7% are men.
- The average call center specialist age is 40 years old.
- The most common ethnicity of call center specialists is White (56.5%), followed by Hispanic or Latino (19.2%), Black or African American (12.2%) and Asian (6.4%).
- Call center specialists are most in-demand in Tampa, FL.
- The finance industry is the highest-paying for call center specialists.
- Los Angeles, CA pays an annual average wage of $42,371, the highest in the US.
- In 2022, women call center specialists earned 96% of what men earned.
- 7% of all call center specialists are LGBT.
- Arizona is the best state for call center specialists to live.
- Call center specialists are 54% more likely to work at private companies in comparison to public companies.
On this page
Call center specialist demographics by:
Call center specialist gender statistics
69.3% of call center specialists are women and 30.7% of call center specialists are men.
- Female, 69.3%
- Male, 30.7%
Call center specialist gender ratio
| Gender | Percentages |
|---|---|
| Female | 69.3% |
| Male | 30.7% |
Call center specialist gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$35,086
Female income
$33,849
Call center specialist gender ratio over time
This data breaks down the percentage of men and women in call center specialist positions over time. Currently, 69.3% of call center specialists are female.
Call center specialist gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 29.08% | 70.92% |
| 2011 | 28.94% | 71.06% |
| 2012 | 30.38% | 69.62% |
| 2013 | 30.81% | 69.19% |
| 2014 | 31.31% | 68.69% |
| 2015 | 31.19% | 68.81% |
| 2016 | 31.74% | 68.26% |
| 2017 | 32.16% | 67.84% |
| 2018 | 30.89% | 69.11% |
| 2019 | 30.47% | 69.53% |
| 2020 | 31.09% | 68.91% |
| 2021 | 30.72% | 69.28% |
Call center specialist related jobs gender ratio
We compared call center specialists with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Call Center Specialist | 31% | 69% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Call center specialist demographics by race
The most common ethnicity among call center specialists is White, which makes up 56.5% of all call center specialists. Comparatively, 19.2% of call center specialists are Hispanic or Latino and 12.2% of call center specialists are Black or African American.
- White, 56.5%
- Hispanic or Latino, 19.2%
- Black or African American, 12.2%
- Asian, 6.4%
- Unknown, 5.2%
- American Indian and Alaska Native, 0.5%
Call center specialist race
| Call center specialist race | Percentages |
|---|---|
| White | 56.5% |
| Hispanic or Latino | 19.2% |
| Black or African American | 12.2% |
| Asian | 6.4% |
| Unknown | 5.2% |
| American Indian and Alaska Native | 0.5% |
Call center specialist race and ethnicity over time
See how call center specialist racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Call center specialist race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.85% | 12.41% | 5.68% | 15.21% |
| 2011 | 63.57% | 12.70% | 5.81% | 15.08% |
| 2012 | 62.77% | 12.58% | 5.62% | 15.94% |
| 2013 | 63.12% | 12.41% | 5.79% | 15.61% |
| 2014 | 62.50% | 12.36% | 6.10% | 15.80% |
| 2015 | 61.88% | 12.10% | 5.89% | 16.91% |
| 2016 | 61.00% | 12.59% | 6.13% | 16.81% |
| 2017 | 61.91% | 12.01% | 6.09% | 16.63% |
| 2018 | 61.73% | 11.59% | 6.26% | 17.01% |
| 2019 | 61.33% | 11.78% | 6.07% | 17.53% |
| 2020 | 58.77% | 11.19% | 6.22% | 18.14% |
| 2021 | 56.45% | 12.15% | 6.39% | 19.16% |
Call center specialist wage gap by race
According to our data, asian call center specialists have the highest average salary compared to other ethnicities. Black or african american call center specialists have the lowest average salary at $34,713.
| Ethnicity | Salary |
|---|---|
| Unknown | $34,762 |
| White | $35,150 |
| Black or African American | $34,713 |
| Asian | $35,770 |
| Hispanic or Latino | $35,047 |
Average call center specialist age
See how the average age of call center specialists varies based on ethnicity and gender.
Male
Female
Call center specialist age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Call center specialist age breakdown
The average age of call center specialists is 40+ years years old, representing 49% of the call center specialist population.
Call center specialist age breakdown
| Call Center Specialist Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Call center specialist educational attainment
The most common degree for call center specialists is bachelor's degree, with 40% of call center specialists earning that degree. The second and third most common degree levels are associate degree degree at 23% and associate degree degree at 21%.
- Bachelor's, 40%
- Associate, 23%
- High School Diploma, 21%
- Diploma, 7%
- Other Degrees, 9%
Call center specialists by degree level
| Call center specialist degree | Percentages |
|---|---|
| Bachelor's | 40% |
| Associate | 23% |
| High School Diploma | 21% |
| Diploma | 7% |
| Other Degrees | 9% |
Call center specialist jobs you might like
Call center specialist wage gap by degree level
According to the data, call center specialists with a Master's degree earn more than those without, at $38,983 annually. With a Bachelor's degree, call center specialists earn a median annual income of $37,451 compared to $34,125 for call center specialists with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $38,983 |
| High School Diploma or Less | $32,968 |
| Bachelor's Degree | $37,451 |
| Some College/ Associate Degree | $34,125 |
Call center specialist employment statistics
Most call center specialists work for a private in the finance industry.
Company size where call center specialists work
Below, you can see the size of companies where call center specialists work.
Call center specialist jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 2% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 17% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 36% |
Call center specialist jobs by company type
Employees with the call center specialist job title have their preferences when it comes to working for a company. For instance, most call center specialists prefer to work at private companies over public companies.
Call center specialist jobs by sector
| Company type | Percentages |
|---|---|
| Education | 6% |
| Public | 35% |
| Private | 54% |
| Government | 5% |
Call center specialist jobs by industry
The most common industries for call center specialists are finance, professional and health care.
Call center specialist industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 16% |
| Professional | 13% |
| Finance | 13% |
| Health Care | 10% |
| Technology | 7% |
| Retail | 6% |
| Insurance | 5% |
| Education | 5% |
| Telecommunication | 4% |
| Manufacturing | 4% |
| Government | 3% |
| Hospitality | 3% |
| Media | 2% |
| Automotive | 2% |
| Non Profits | 2% |
| Transportation | 1% |
| Utilities | 1% |
| Construction | 1% |
| Start-up | 1% |
| Energy | 1% |
Call center specialist turnover and employment statistics
Call center specialist unemployment rate over time
The unemployment rate for call center specialists between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Call center specialist unemployment rate by year
| Year | Call center specialist unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average call center specialist tenure
The average call center specialist stays at their job for 1-2 years, based on the 5,575 call center specialists resumes in Zippia's database.
Call center specialist tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 33% |
| 1-2 years | 36% |
| 3-4 years | 11% |
| 5-7 years | 12% |
| 8-10 years | 4% |
| 11+ years | 4% |
Call center specialist LGBT ratio compared to similar jobs
Review the percent of call center specialists that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Correspondence Review Clerk | 5.53% | 67,695 |
| Eligibility Technician | 6.73% | 24,203 |
| Call Center Specialist | 7.19% | - |
| Card Filer | 8.60% | 366 |
| Credit Processor | 8.99% | 11,088 |
| Administrative Library Assistant | 11.16% | 36,264 |
| Staffing Assistant | 15.31% | 20,939 |
Similar call center specialist jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Correspondence Review Clerk | 5.53% | 67,695 |
| Eligibility Technician | 6.73% | 24,203 |
| Card Filer | 8.60% | 366 |
| Credit Processor | 8.99% | 11,088 |
| Administrative Library Assistant | 11.16% | 36,264 |
| Staffing Assistant | 15.31% | 20,939 |
Foreign languages spoken by call center specialists
The most common foreign language among call center specialists is Spanish at 67.3%. The second-most popular foreign language spoken is French at 8.5% and German is the third-most popular at 3.8%.
- Spanish, 67.3%
- French, 8.5%
- German, 3.8%
- Portuguese, 2.4%
- Mandarin, 2.4%
- Other, 15.6%
Call center specialist languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 67.3% |
| French | 8.5% |
| German | 3.8% |
| Portuguese | 2.4% |
| Mandarin | 2.4% |
| Other | 15.6% |
