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Call center specialist education requirements

Updated January 8, 2025
2 min read
Usually, call center specialists don't need a college education. The most common degree for call center specialists is bachelor's degree with 40% graduates, with only 23% call center specialist graduates earning associate degree. Call center specialists who decided to graduate from college often finish University of Phoenix or Strayer University. Some good skills to have in this position include strong customer service, patients and customer service.

Popular call center specialist certifications include Certified Billing and Coding Specialist (CBCS), Certified Pharmacy Technician (CPhT), or Certified Professional - Human Resource (IPMA-CP). To improve call center specialist qualification and skills, we prepared some online courses to help in call center specialist education paths.

What education do you need to become a call center specialist?

What degree do you need to be a call center specialist?

The most common degree for call center specialists is bachelor's degree, with 40% of call center specialists earning that degree. The second and third most common degree levels are associate degree degree at 23% and associate degree degree at 21%.
  • Bachelor's, 40%
  • Associate, 23%
  • High School Diploma, 21%
  • Diploma, 7%
  • Other Degrees, 9%

What should I major in to become a call center specialist?

You should major in business to become a call center specialist. 28% of call center specialists major in business. Other common majors for a call center specialist include psychology and criminal justice.

Best majors for call center specialists

20 best online courses for call center specialists

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1. CVS Health Call Center Customer Service

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The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

2. Customer Service Fundamentals

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There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

3. Getting Started with Call Center Training

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Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

5. Customer Service, Customer Support, And Customer Experience

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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

6. Certificate Program In Management Information Systems

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Learn about the exciting world of Management Information Systems and its impact on the way organisations now function...

7. Certified Information Systems Security Officer (CISSO)

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Certified Information Systems Security Officer (CISSO) Certification Exam Prep Course...

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Introduction to Information Technology and Information Systems...

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Become fantastic at Cold Calling - making cold calls for lead generation, sales, & business development...

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Learn the basics of information security and what you need to know to be compliant with data protection regulations...

11. Information Systems Security for Professionals: CISSP

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Making Next Gen Information Security Leaders...

12. Financial Accounting-Debits & Credits-Accounting Transaction

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Masterclass: Learn Accounting Principles, Financial Statements, Transactions & More in this Comprehensive Course...

13. Customer Service Mastery: Delight Every Customer

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Master Customer Service using this practical customer care course...

14. Information Architecture (IA) Fundamentals

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Everything you need to know — from what content should be presented to what it's called to how it's organized!...

15. Practical Aspects of Information System Audit (For Beginner)

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Practical Aspects of Information System Audit (For Beginners)...

16. Customer Service Foundation

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An introductory course about understanding the foundations of Customer Service...

17. Customer Service Fundamentals: Putting People First

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Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

18. Business Communication Skills: Handling Clients & Customers

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Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

19. [2023] Customer Service 2.0: Learn Digital Customer Service

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Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

20. Desktop IT Support Level 1 & 2 in real life (Troubleshooting

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Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...

Average call center specialist salary by education level

Call center specialists with a Master's degree earn more than those without, at $38,983 annually. With a Bachelor's degree, call center specialists earn a median annual income of $37,451 compared to $34,125 for call center specialists with an Associate degree.
Call center specialist education levelCall center specialist salary
Master's Degree$38,983
High School Diploma or Less$32,968
Bachelor's Degree$37,451
Some College/ Associate Degree$34,125

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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