Call center specialist resume examples for 2025

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Updated March 26, 2025

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Call center specialist resume

Aaron Armstrong

(610) 555-9160 | aarmstrong@example.com

Chicago, IL | 68949 E. Cedar Ln. - 88788

Work experience

2019 - Present
Call Center Specialist, Domino's Pizza - Chicago, IL
- Job included: Taking food orders and entering them into computer system.
- Execute excellent phone ettiquette/customer service.
- Open customer accounts by recording account information.
2016 - 2019
Customer Service Advisor, Teletech Holdings - Jonesboro, AR
- Maintained daily sales goals by offering add-on products to every sale.
- Answer inbound telephone calls and e-mails from customers concerning orders placed online for in store pick-up or home delivery.
- Required to meet sales goals daily.
- Assisted the customer by troubleshooting issues related to their internet connection and email issues using DSL and dialup (Verizon) .
- Develop customer relationships by providing understandable, concise, and accurate information through written and oral communication
- Used computer terminals to obtain quick access to information on customer accounts.
2011 - 2016
Call Center Specialist, Alorica - Magna, UT
- Resolved customer problems with billing.

Skills

Communication
Manufacturer Recommendations
Additional Services
Company Policies
Vehicle Maintenance Records
Available Resources
Telephone Calls
Scheduling Appointments
Emergency
Sales Goals

Education

High School Diploma, (2011 - 2011)
,

Call center specialist resume

Ryan Peters

(940) 555-8691 | rpeters@example.com

Wilberforce, OH | 53210 W. Elm Ln. - 67672

Work experience

2015 - Present
Call Center Specialist, Synchrony Financial - Wilberforce, OH
- Provided thorough written and verbal communication on top priority research issues.
- Coordinated the implementation of major corporate accounts through close communication with clients, sales, finance, operations and engineering groups.
- Interact with customers on the sales floor to provide information about products and answer questions.
2011 - 2015
Retention Specialist, Synchrony Financial - Wilberforce, OH
- Prompt Response to Customer credit card related inquiries in a high Volume environment as a bilingual Customer service representative.
- Receive inbound calls from bilingual customers in regards to their credit cards.
- Followed administrative procedures related to performing pension calculations.
- Manage customer accounts by posting information regarding their accounts.
- Administered new procedure for work order processes and communication to the technology support team to enhance and streamline meeting coordination.
- Ensured regulatory requirements, such as the Anti-Money Laundering and Bank Secrecy Act.
2010 - 2011
Leasing Consultant, The Meadows Wickenburg - Wilberforce, OH
- Received and posted monthly rent, and utility payments in accounting system Yardi.
- Develop and maintain first class customer service relationships with prospects.
- Acquired property management diploma from Ashworth College.
- Updated availability report, submitted finished applications to the Community Manager for approval.
- Collected all applicable fees prior to move in whilst keeping accurate records of financial transactions.

Skills

Positive Shopping
Safety Procedures
New Members
New Service
Communication
Process Orders
Available Resources
CSR
Computer System
Property Management

Education

Certificate, Business (2009 - 2010)
Central State University
Wilberforce,

Call center specialist resume

George Henderson

(690) 555-1653 | ghenderson@example.com

Austin, TX | 15476 E. Park Ln. - 12052

Work experience

2018 - Present
Call Center Specialist, AT&T - Austin, TX
- Process orders for customers, and transmits to proper department for completion.
- Process warranty replacement orders, add new service, and process orders for new devices.
- Facilitated new employee training according to best practices and company procedures.
- Performed troubleshooting on communication devices and issued new ones to clients.
2017 - 2018
Consumer Service Representative, AT&T - Austin, TX
- Answered and transferred Customer Service Rep calls using multi-line phone system.
- Process credit applications for TV, internet, mobile and residential
- Placed orders for new equipment and updated customer accounts.
- Provided outstanding customer care services.
2013 - 2017
Retail Sales Representative, AT&T - Austin, TX
- Assist customers in a retail store setting with wireless devices and services within their residence for home, internet and telvision.
- Handled business transactions in connection with activation of new customers, using web-based tools.
- Ranked among top 5 sales consultants in the state of Oregon for excellent performance.
- Key Achievements: * Promoted from Retail Sales Consultant to Team Leader as a result of proficiency and forward thinking leadership.
- Ranked as a top 5 sales consultant of 50+ retail sales consultants in goal attainment across 6+ sales metrics for 2014.

Skills

Internet
Customer Confidence
Verizon
Consumer Satisfaction
Retail Operations
POS
Store Management
Check Orders
Consumer Service
CSR

Education

High School Diploma, (2013 - 2013)
,

Call center specialist resume

Edward Shaw

(280) 555-7527 | eshaw@example.com

Madison, MS | 38251 N. Maple Ln. - 13726

Work experience

2019 - Present
Call Center Specialist, Xerox - Madison, MS
- Provide exceptional Customer Service via Phones, and Web.
- Experience working with Chat/Email communication with customers to provide service and thorough explanation of benefits.
- Developed communication tools to enhance understanding of the benefits package for retirees.
2015 - 2019
Customer Agent, Xerox - Madison, MS
- Maintain communication with customers while during the problem resolution process.
- Work in call center front line, providing the best-in-class quality customer service on every call.
- Used various tools to connect to store machines remotely to assist with problem resolution and to download script fixes.
2013 - 2014
Patient Registrar, Good Samaritan - Sioux Falls, SD
- Verify insurance coverage utilizing Passport computer system.
- Acted as liaison between office and insurance companies.
- Greet patients in the Triage and Registration Department coming into the Emergency Room for various emergency reasons.
- Pre-registered and registered patients at the hospital for inpatient and outpatient services.
- Obtained data information from patients and register into hospital system for demographic information and insurance protocols.
- Receive and register patients into system Collect copayments and insurance Customer service Admitting

Skills

Student Records
PBX
Medical Records
Procedures
Troubleshoot
Potential Customers
Bed Control
Outpatient Services
Data Entry
Company Policies

Education

Master's Degree, Medical Assisting Services (2014 - 2015)
Concorde Career College
Memphis,
Bachelor's Degree, Business (2010 - 2013)
California State University - San Bernardino
San Bernardino,

Call center specialist resume

Christine Carter

(590) 555-4249 | ccarter@example.com

Las Vegas, NV | 30211 S. Second Rd. - 88265

Work experience

2016 - Present
Call Center Specialist, Walmart - Las Vegas, NV
- Provide customer service by explaining and selling appropriate financial products.
- Facilitated the processing of the orders through communication with major credit card companies and consumer interaction.
- Performed break/fix, installation and troubleshooting of hardware and operating systems.
2011 - 2016
Service Representative, T-Mobile - Bellevue, WA
- Handle and process customer complaints, escalations, requests for cancellation, as well as general customers service.
- Developed effective relationships with all call center departments through clear and concise communication.
- Used MITEC and other systems to monitor representative to ensure accuracy of information and communication that directed them towards customer satisfaction.
2001 - 2011
Leasing Consultant, SUMMIT APARTMENTS - Colorado Springs, CO
- Handled daily property management procedures handed down from management.
- Compiled and completed all lease packets and files including all addendums and move-in packets for apartments.
- Support Global Real Estate team in developing, planning and executing real estate policy and standards through KPI development and reporting.

Skills

Customer Service
Sales Goals
Patient Care
Hippa
Optional Equipment
Financial Goals
Veterans
Accurate Service
Automotive Sales
Guest Cards

Education

Bachelor's Degree, Cosmetology (1998 - 2001)
Remington College
Colorado Springs,

How to write a call center specialist resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the call center specialist role.

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in call center specialist-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These four steps should give you a strong elevator pitch and land you some call center specialist interviews.

Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some call center specialist interviews.

Here are example skills to include in your “Area of Expertise” on a call center specialist resume:

Strong Customer Service
Patients
Customer Service
Phone Calls
Outbound Calls
Inbound Calls
Data Entry
Customer Care
Schedule Appointments
Health Insurance

Excellent Organizational
Customer Satisfaction
Troubleshoot
Windows
Call Handling
Customer Inquiries
Technical Support
Credit Card
Computer System
Telephone Calls

Customer Calls
Customer Complaints
PowerPoint
HIPAA
Crisis Intervention
Quality Standards
Customer Support
Payment Arrangements
Patient Appointments
Medicaid

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the call center specialist.

How to write call center specialist experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are effective examples from call center specialist resumes:

Work history example #1

Customer Care Associate

Xerox

Assisted customers in a high-volume call center for client Verizon Wireless.
Assisted customers with resolving technical issues using personal communication devices.
Developed policies, procedures for special interest orders; inspired future branding incentives to new/current customers.
Managed large volume of customer communications from home-based work environment, demonstrating integrity and work ethic under minimal supervision.
Assisted customers determine appropriate service levels for national and international calling plans.

Work history example #2

Retention Representative

U-Haul

Created in-depth descriptions of products for website content and priced according to company protocol and independent internet research.
Participated in staff placement and trained all new security personnel on building's standard operation procedures.
Trained and coached new personnel by using self-developed Powerpoint presentations.
Facilitated communication between customer personnel and operations personnel
Performed inbound and outbound communications with multiple professional organizations as part of the Political Campaign division.

Work history example #3

Call Center Specialist

Holiday Inn Express

Refurbished furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors, windows and counters.
Provided quality customer service through positive and professional interaction with customers by phone or in person.
Designed creative materials showcasing concept with traditional & Internet marketing campaign.
Answered all types of requests, or customer service related inquiries by phone or via email.
Responded to customer inquires via e-mail and written communication.

Work history example #4

Associate Customer Service Representative

Xerox

Assisted customers with resolving technical issues using personal communication devices.
Helped customers with their questions about cable, Internet, phone, and home security.
Performed inbound/outbound calls to assist and direct Colorado Medicaid providers.
Developed uniformed processing procedures for Washington, DC, Maryland and Northern Virginia districts of Xerox Corporation.
Managed large volume of customer communications from home-based work environment, demonstrating integrity and work ethic under minimal supervision.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries from call center specialist resumes:

High School Diploma

2011 - 2011

Certificate in business

Central State University, Wilberforce, OH

2009 - 2010

Highlight your call center specialist certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your call center specialist resume:

Certified Billing and Coding Specialist (CBCS)
Certified Pharmacy Technician (CPhT)
Certified Professional - Human Resource (IPMA-CP)
Certified Medical Office Manager (CMOM)
International Accredited Business Accountant (IABA)

Updated March 26, 2025

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