Research Summary. We analyzed 1,363 call center specialist resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Randstad North America and Navy Federal Credit Union. Here are the key facts about call center specialist resumes to help you get the job:

  • The average call center specialist resume is 377 words long
  • The average call center specialist resume is 0.8 pages long based on 450 words per page.
  • Strong customer service is the most common skill found on a call center specialist resume. It appears on 42.2% of resumes.
After learning about how to write a professional call center specialist resume, you can make sure your resume checks all the boxes with our resume builder.


Call Center Specialist Resume Example

Choose From 10+ Customizable Call Center Specialist Resume templates

Zippia allows you to choose from different easy-to-use Call Center Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Call Center Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Call Center Specialist Resume Format And Sections


1. Add Contact Information To Your Call Center Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Call Center Specialist Resume Contact Information Example #1

Jane Moore

Montgomery, AL 36043| 333-111-2222 |

Do you want to know more?
How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Call Center Specialist Resume Relevant Education Example #1

High School Diploma 2011 - 2013

Call Center Specialist Resume Relevant Education Example #2

Certificate In Business 2009 - 2010

Central State University Wilberforce, OH


3. Next, Create A Call Center Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Call Center Specialist Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Phone Calls Skills

    Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

  • Outbound Calls Skills

    An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

  • Data Entry Skills

    Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

  • Customer Care Skills

    Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

  • Troubleshoot Skills

    Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

  • Windows Skills

    Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Top Skills for a Call Center Specialist

  • Strong Customer Service, 42.2%
  • Patients, 10.1%
  • Customer Service, 5.5%
  • Phone Calls, 4.9%
  • Other Skills, 37.3%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

4. List Your Call Center Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Customer Relations Specialist
Best Buy
  • Identified and implemented enhancements to customer service, communications, and mediation process to improve efficiency and customer satisfaction.
  • Provided initial troubleshooting for electronics, followed standard operating platform for returns, exchanges, warranty fulfillment and refunds.
  • Tailored communication to audience thereby providing the best level of service.
  • Aided in basic troubleshooting/questions for customers.
  • Serviced clients in small businesses and residences, troubleshooting software and networking issues.
Work History Example # 2
Patient Representative
  • Red Rules, HIPAA, EMTALA etc.
  • Assisted with authorizations to get Veterans medical care outside of VA Hospitals Out Patient Scheduling
  • Evaluated compliance with HIPAA regulations and forecasted future needs to maintain regulatory compliance.
  • Utilized the AIDET communications framework, consistently used courteous approach to facilitate communication with patients, Providers and third party intermediaries.
  • Verified patients' insurance coverage used Medicaid website.
Work History Example # 3
Call Center Specialist
  • Responded to requests from customers for Verizon FIOS broadband, entertainment, and telecommunications products and services.
  • Reconciled accounts, and resolved telecommunication issues for business-to-business call center of Verizon's National Market Center.
  • Trained peers to ensure knowledge of all Federal Communications Commission regulations.
  • Coordinated communication between customers, team leads and Network Operations Center.
  • Interacted with other telecommunication departments to implement new communication systems that will resolve customers' issues.
Work History Example # 4
Head Teller
Bank of America
  • Promoted banks various electronic channels.
  • Complied with the Bank Secrecy Act/Anti-Money Laundering, CTR/MIS, and other federal and state laws.
  • Balanced cash drawers, vault and ATM, ensured the operational excellence in the banking center.
  • Prepared large Currency Transactions Reports for the branch manager and supervisor in accordance with the Bank Secrecy Act.
  • Balanced ATM and TCD machines.

5. Highlight Your Call Center Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your call center specialist resume:

  1. Certified Billing and Coding Specialist (CBCS)
  2. Certified Pharmacy Technician (CPhT)
  3. Certified Professional - Human Resource (IPMA-CP)
  4. Certified Medical Office Manager (CMOM)
  5. International Accredited Business Accountant (IABA)


6. Finally, Add a Call Center Specialist Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

  1. MassMutual Jobs (33)
  2. Navy Federal Credit Union Jobs (96)
  3. PDS Tech Jobs (21)
  4. Empower Retirement Jobs (36)
  5. Maximus Jobs (23)

Common Call Center Specialist Resume Skills

  • Strong Customer Service
  • Patients
  • Customer Service
  • Phone Calls
  • Outbound Calls
  • Inbound Calls
  • Data Entry
  • Customer Care
  • Schedule Appointments
  • Health Insurance
  • Excellent Organizational
  • Customer Satisfaction
  • Troubleshoot
  • Windows
  • Call Handling
  • Customer Inquiries
  • Technical Support
  • Credit Card
  • Computer System
  • Telephone Calls
  • Customer Calls
  • Customer Complaints
  • PowerPoint
  • Crisis Intervention
  • Quality Standards
  • Customer Support
  • Payment Arrangements
  • Patient Appointments
  • Medicaid
  • Customer Interaction
  • Loan Applications
  • Problem Resolution
  • Call Center Support
  • Upselling
  • Quality Customer Service
  • Call Center Management
  • CMS
  • Avaya
  • Customer Accounts
  • Telephone Inquiries
  • Provide Customer Support
  • Law Enforcement
  • Customer Issues
  • Management System
  • Customer Feedback
  • Technical Issues
  • Teleconferencing
  • Account Issues
  • Bank Secrecy Act

Call Center Specialist Jobs