Call Center Specialist Resume Examples 2023

Research Summary. We analyzed 1,363 call center specialist resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Randstad North America and Navy Federal Credit Union. Here are the key facts about call center specialist resumes to help you get the job:

The average call center specialist resume is 377 words long
The average call center specialist resume is 0.8 pages long based on 450 words per page.
Strong customer service is the most common skill found on a call center specialist resume. It appears on 42.2% of resumes.

After learning about how to write a professional call center specialist resume, you can make sure your resume checks all the boxes with our resume builder.

Call Center Specialist Resume Example


Aaron Armstrong Call Center Specialist Contact Information Chicago, IL (610) 555-9160 aarmstrong@example.com Skills Communication Manufacturer Recommendations Additional Services Company Policies Vehicle Maintenance Records Available Resources Telephone Calls Scheduling Appointments Emergency Sales Goals Employment History Call Center Specialist 2019 - Present Domino's Pizza Chicago, IL Job included: Taking food orders and entering them into computer system. Execute excellent phone ettiquette/customer service. Open customer accounts by recording account information. Customer Service Advisor 2016 - 2019 Teletech Holdings Jonesboro, AR Maintained daily sales goals by offering add-on products to every sale. Answer inbound telephone calls and e-mails from customers concerning orders placed online for in store pick-up or home delivery. Required to meet sales goals daily. Assisted the customer by troubleshooting issues related to their internet connection and email issues using DSL and dialup (Verizon) . Develop customer relationships by providing understandable, concise, and accurate information through written and oral communication Used computer terminals to obtain quick access to information on customer accounts. Call Center Specialist 2011 - 2016 Alorica Magna, UT Resolved customer problems with billing. Education High School Diploma 2011 - 2011


Edward Shaw Call Center Specialist Contact Info Madison, MS (280) 555-7527 eshaw@example.com Skills Student RecordsPBXMedical RecordsProceduresTroubleshootPotential CustomersBed ControlOutpatient ServicesData EntryCompany Policies Employment History Call Center Specialist 2019 - Present Xerox Madison, MS Provide exceptional Customer Service via Phones, and Web. Experience working with Chat/Email communication with customers to provide service and thorough explanation of benefits. Developed communication tools to enhance understanding of the benefits package for retirees. Customer Agent 2015 - 2019 Xerox Madison, MS Maintain communication with customers while during the problem resolution process. Work in call center front line, providing the best-in-class quality customer service on every call. Used various tools to connect to store machines remotely to assist with problem resolution and to download script fixes. Patient Registrar 2013 - 2014 Good Samaritan Sioux Falls, SD Verify insurance coverage utilizing Passport computer system. Acted as liaison between office and insurance companies. Greet patients in the Triage and Registration Department coming into the Emergency Room for various emergency reasons. Pre-registered and registered patients at the hospital for inpatient and outpatient services. Obtained data information from patients and register into hospital system for demographic information and insurance protocols. Receive and register patients into system Collect copayments and insurance Customer service Admitting Education Master's Degree Medical Assisting Services 2014 - 2015 Concorde Career College Memphis, TN Bachelor's Degree Business 2010 - 2013 California State University - San Bernardino San Bernardino, CA


Carolyn Jordan Call Center Specialist Andalusia, AL cjordan@example.com (270) 555-5033 Experience Call Center Specialist 2017 - Present Sitel OperatingAndalusia, AL Handle escalation calls and ensure feedback from the customer to further improve the customer services. Answered phone calls from customers and assisted in customer placed orders Provided exceptional customer service to customer on products Helped with tech support and customer service. Created training material for a new internet process for the site and educated the employees on how the system works. Assist customers with any technical issues experienced with website and escalate any issues to management appropriately. Customer Sales Representative 2015 - 2017 Sitel OperatingAndalusia, AL Document all customer interactions in Salesforce and monitor issues until resolved. Analyze, diagnose and fix tier 3 level internet connectivity issues Help with email Fix diagnose issues with McAfee security suite Screen incoming calls to determine if they are eligible to refinance their mortgage then transfer them to the appropriate department Bill Collector 2009 - 2015 CitiHagerstown, MD Recorded workout loans on delinquent accounts and matured loans. Resolve accounts to sustain current status in the future. Skills High Volume EOB Online Meditech Telephone Calls Customer Problems Property Damage Troubleshoot Medical Records CSR Education High School Diploma 2009 - 2009

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Call Center Specialist Resume templates

Zippia allows you to choose from different easy-to-use Call Center Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Call Center Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Call Center Specialist Resume Format And Sections

1. Add Contact Information To Your Call Center Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Call Center Specialist Resume Contact Information Example #1

Jane Moore

Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Call Center Specialist Education

Majors

27.6%

9.1%

6.8%

5.8%

Call Center Specialist Resume Relevant Education Example #1

High School Diploma 2011 - 2013

Call Center Specialist Resume Relevant Education Example #2

Certificate In Business 2009 - 2010

Central State University Wilberforce, OH

3. Next, Create A Call Center Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Call Center Specialist Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Phone Calls Skills
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
Outbound Calls Skills
An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.
Data Entry Skills
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
Customer Care Skills
Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.
Troubleshoot Skills
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
Windows Skills
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Top Skills for a Call Center Specialist

Source: Zippia.com

Strong Customer Service, 42.2%

Patients, 10.1%

Customer Service, 5.5%

Phone Calls, 4.9%

Other Skills, 37.3%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Call Center Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Customer Relations Specialist

Best Buy

Identified and implemented enhancements to customer service, communications, and mediation process to improve efficiency and customer satisfaction.
Provided initial troubleshooting for electronics, followed standard operating platform for returns, exchanges, warranty fulfillment and refunds.
Tailored communication to audience thereby providing the best level of service.
Aided in basic troubleshooting/questions for customers.
Serviced clients in small businesses and residences, troubleshooting software and networking issues.

Work History Example # 2

Patient Representative

HonorHealth

Red Rules, HIPAA, EMTALA etc.
Assisted with authorizations to get Veterans medical care outside of VA Hospitals Out Patient Scheduling
Evaluated compliance with HIPAA regulations and forecasted future needs to maintain regulatory compliance.
Utilized the AIDET communications framework, consistently used courteous approach to facilitate communication with patients, Providers and third party intermediaries.
Verified patients' insurance coverage used Medicaid website.

Work History Example # 3

Call Center Specialist

Verizon

Responded to requests from customers for Verizon FIOS broadband, entertainment, and telecommunications products and services.
Reconciled accounts, and resolved telecommunication issues for business-to-business call center of Verizon's National Market Center.
Trained peers to ensure knowledge of all Federal Communications Commission regulations.
Coordinated communication between customers, team leads and Network Operations Center.
Interacted with other telecommunication departments to implement new communication systems that will resolve customers' issues.

Work History Example # 4

Head Teller

Bank of America

Promoted banks various electronic channels.
Complied with the Bank Secrecy Act/Anti-Money Laundering, CTR/MIS, and other federal and state laws.
Balanced cash drawers, vault and ATM, ensured the operational excellence in the banking center.
Prepared large Currency Transactions Reports for the branch manager and supervisor in accordance with the Bank Secrecy Act.
Balanced ATM and TCD machines.

5. Highlight Your Call Center Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your call center specialist resume:

Certified Billing and Coding Specialist (CBCS)
Certified Pharmacy Technician (CPhT)
Certified Professional - Human Resource (IPMA-CP)
Certified Medical Office Manager (CMOM)
International Accredited Business Accountant (IABA)

More Certifications For Call Center Specialist

6. Finally, Add a Call Center Specialist Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

Common Call Center Specialist Resume Skills

Strong Customer Service

Patients

Customer Service

Phone Calls

Outbound Calls

Inbound Calls

Data Entry

Customer Care

Schedule Appointments

Health Insurance

Excellent Organizational

Customer Satisfaction

Troubleshoot

Windows

Call Handling

Customer Inquiries

Technical Support

Credit Card

Computer System

Telephone Calls

Customer Calls

Customer Complaints

PowerPoint

HIPAA

Crisis Intervention

Quality Standards

Customer Support

Payment Arrangements

Patient Appointments

Medicaid

Customer Interaction

Loan Applications

Problem Resolution

Call Center Support

Upselling

Quality Customer Service

Call Center Management

CMS

Avaya

Customer Accounts

Telephone Inquiries

Provide Customer Support

Law Enforcement

Customer Issues

Management System

Customer Feedback

Technical Issues

Teleconferencing

Account Issues

Bank Secrecy Act

Call Center Specialist Jobs

Links To Help Optimize Call Center Specialist Resumes

Updated May 19, 2023