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Call center specialist salary
Average call center specialist salary
$16
Call Center Specialist Salary Overview
In October 2025, the average salary for a Call Center Specialist is approximately $33,289 per year, or around $16 per hour. This role is pivotal in ensuring customer satisfaction and operational efficiency across various industries. Salaries can differ significantly based on factors such as geographic location, experience level, and the specific sector in which one is employed.
Salary Variation by Experience
Entry-level positions typically start at lower salaries, while experienced specialists can earn significantly more. For instance, those with several years of experience may see salaries increase to around $45,000 or more. Additionally, supervisory roles often come with higher compensation, making career advancement a viable option.
Top-Paying States
Some states offer higher salaries due to the cost of living and demand for skilled professionals. For example, states like California and New York often feature higher salary ranges for call center specialists compared to others. Understanding these dynamics can help job seekers make informed career decisions.
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Where can a Call Center Specialist earn more?
Call center specialist salaries by experience level
Call center specialist salary estimates from across the web
Average call center specialist salary by state
The highest-paying states for call center specialists are California, New York, and Oregon. The lowest average call center specialist salary states are Mississippi, West Virginia, and New Mexico.
- State view
- County view
Highest paying states for call center specialists
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Arizona | $39,170 | $18.83 |
| 2 | Montana | $38,419 | $18.47 |
| 3 | North Dakota | $34,619 | $16.64 |
| 4 | Nebraska | $35,146 | $16.90 |
| 5 | Minnesota | $37,056 | $17.82 |
| 6 | South Dakota | $34,046 | $16.37 |
| 7 | New York | $42,270 | $20.32 |
| 8 | Oregon | $40,654 | $19.55 |
| 9 | Nevada | $34,727 | $16.70 |
| 10 | Washington | $40,488 | $19.47 |
| 11 | Iowa | $33,168 | $15.95 |
| 12 | California | $42,488 | $20.43 |
| 13 | Ohio | $33,008 | $15.87 |
| 14 | Maine | $33,536 | $16.12 |
| 15 | Vermont | $36,171 | $17.39 |
| 16 | Missouri | $34,663 | $16.66 |
| 17 | Utah | $34,250 | $16.47 |
| 18 | Pennsylvania | $33,707 | $16.21 |
| 19 | Massachusetts | $37,256 | $17.91 |
| 20 | Connecticut | $36,829 | $17.71 |
| 21 | Alaska | $37,984 | $18.26 |
| 22 | Tennessee | $32,349 | $15.55 |
| 23 | Indiana | $32,504 | $15.63 |
| 24 | Illinois | $33,783 | $16.24 |
| 25 | Maryland | $36,804 | $17.69 |
| 26 | Delaware | $34,867 | $16.76 |
| 27 | District of Columbia | $38,763 | $18.64 |
| 28 | Colorado | $35,270 | $16.96 |
| 29 | Oklahoma | $31,935 | $15.35 |
| 30 | Idaho | $32,557 | $15.65 |
| 31 | New Hampshire | $33,126 | $15.93 |
| 32 | Michigan | $31,761 | $15.27 |
| 33 | New Jersey | $36,161 | $17.39 |
| 34 | Texas | $31,795 | $15.29 |
| 35 | Hawaii | $36,459 | $17.53 |
| 36 | Rhode Island | $32,687 | $15.71 |
| 37 | Wisconsin | $32,146 | $15.45 |
| 38 | Kentucky | $29,466 | $14.17 |
| 39 | West Virginia | $28,480 | $13.69 |
| 40 | Wyoming | $29,256 | $14.07 |
| 41 | Florida | $29,828 | $14.34 |
| 42 | Kansas | $28,894 | $13.89 |
| 43 | North Carolina | $31,705 | $15.24 |
| 44 | Mississippi | $28,499 | $13.70 |
| 45 | New Mexico | $28,393 | $13.65 |
| 46 | South Carolina | $29,175 | $14.03 |
| 47 | Louisiana | $28,971 | $13.93 |
| 48 | Virginia | $30,105 | $14.47 |
| 49 | Alabama | $26,798 | $12.88 |
| 50 | Georgia | $27,037 | $13.00 |
| 51 | Arkansas | $27,117 | $13.04 |
Highest paying cities for call center specialists
The highest-paying cities for call center specialists are Los Angeles, CA, New York, NY, and Seattle, WA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Los Angeles, CA | $42,371 | $20.37 |
| 2 | New York, NY | $42,301 | $20.34 |
| 3 | Seattle, WA | $40,707 | $19.57 |
| 4 | Hillsboro, OR | $40,654 | $19.55 |
| 5 | Phoenix, AZ | $39,271 | $18.88 |
| 6 | Anchorage, AK | $38,143 | $18.34 |
| 7 | Springfield, MA | $37,429 | $17.99 |
| 8 | Minneapolis, MN | $37,046 | $17.81 |
| 9 | Baltimore, MD | $36,933 | $17.76 |
| 10 | Enfield, CT | $36,759 | $17.67 |
| 11 | Denver, CO | $35,227 | $16.94 |
| 12 | Las Vegas, NV | $34,654 | $16.66 |
| 13 | Springfield, MO | $34,380 | $16.53 |
| 14 | Bethlehem, PA | $33,961 | $16.33 |
| 15 | Mount Prospect, IL | $33,923 | $16.31 |
| 16 | Portland, ME | $33,675 | $16.19 |
| 17 | Des Moines, IA | $33,039 | $15.88 |
| 18 | Hilliard, OH | $32,797 | $15.77 |
| 19 | San Antonio, TX | $32,340 | $15.55 |
| 20 | Indianapolis, IN | $32,307 | $15.53 |
Call center specialist salary details
A call center specialist's salary ranges from $25,000 a year at the 10th percentile to $43,000 at the 90th percentile.
What is a call center specialist's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $43,000 | $3,583 | $21 |
| 75th Percentile | $38,000 | $3,167 | $18 |
| Average | $33,289 | $2,774 | $16 |
| 25th Percentile | $28,000 | $2,333 | $13 |
| 10th Percentile | $25,000 | $2,083 | $12 |
Highest paying call center specialist jobs
The highest paying types of call center specialists are service specialist, account specialist, and client specialist.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Call Center Representative | $31,549 | $2,629 | $15.17 | 133,579 |
| Call Center Agent | $31,180 | $2,598 | $14.99 | 131,722 |
| Call Center Operator | $31,022 | $2,585 | $14.91 | 215,083 |
Top companies hiring call center specialists now:
Which companies pay call center specialists the most?
Call center specialist salaries at Hospice of Marion County and Mile High United Way are the highest-paying according to our most recent salary estimates. In addition, the average call center specialist salary at companies like W.M. Barr & Company and University of California, Berkeley are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Hospice of Marion County | $54,997 | $26.44 |
| 2 | Mile High United Way | $47,184 | $22.68 |
| 3 | W.M. Barr & Company | $46,151 | $22.19 |
| 4 | University of California-Berkeley | $45,723 | $21.98 |
| 5 | Precision Opinion | $45,464 | $21.86 |
| 6 | Zynex Medical | $44,205 | $21.25 |
| 7 | Spectrum | $44,170 | $21.24 |
| 8 | Solar.com | $42,401 | $20.39 |
| 9 | University of California | $41,797 | $20.09 |
| 10 | Outside In | $41,577 | $19.99 |
| 11 | MassMutual | $40,821 | $19.63 |
| 12 | V2Soft | $40,660 | $19.55 |
| 13 | Paul Mitchell Schools | $40,573 | $19.51 |
| 14 | SGA | $40,557 | $19.50 |
| 15 | The Florida Bar | $40,500 | $19.47 |
| 16 | Aetna | $40,388 | $19.42 |
| 17 | Washington State University | $40,026 | $19.24 |
| 18 | Simmons Bank | $39,882 | $19.17 |
| 19 | Lone Star Circle of Care | $39,830 | $19.15 |
| 20 | Community Health Connections | $39,804 | $19.14 |
Wage gap by gender, race and education
Call Center Specialist salary by industry
The average call center specialist salary varies across industries:
- The average call center specialist salary in the finance industry is $35,502, the highest of any industry.
- The average call center specialist salary in the finance industry is $34,227.
- Call center specialists in the professional industry earn an average salary of $28,623, the lowest of any industry.
Highest paying industries for call center specialists
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Finance | $35,502 | $17.07 |
| 2 | Technology | $34,227 | $16.46 |
| 3 | Retail | $32,094 | $15.43 |
| 4 | Hospitality | $31,663 | $15.22 |
| 5 | Health Care | $31,564 | $15.18 |
| 6 | Professional | $28,623 | $13.76 |
High paying call center specialist jobs
Call center specialist salary trends
The average call center specialist salary has risen by $4,850 over the last ten years. In 2014, the average call center specialist earned $28,439 annually, but today, they earn $33,289 a year. That works out to a 11% change in pay for call center specialists over the last decade.
Compare call center specialist salaries for cities or states with the national average over time.
Average call center specialist salary over time
Compare call center specialist salaries for individual cities or states with the national average.
Call center specialist salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $33,300 | $16.00 | +3.1% |
| 2024 | $32,200 | $15.50 | +2.8% |
| 2023 | $31,400 | $15.08 | +2.5% |
| 2022 | $30,600 | $14.69 | +1.8% |
| 2021 | $30,000 | $14.43 | +1.8% |
Recently added call center specialist salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Corning Federal Credit Union | Bilingual Spanish Call Center Specialist | Corning, NY | 06/29/2025 | $39,653 |
| Parts Town | Will Call Specialist | Addison, IL | 06/29/2025 | $42,745 |
| Get It-Real Estate | Call Center-Virtual Member Experience Advisor-Financial Account Specialist-Remote | WFH | Philadelphia, PA | 06/29/2025 | $47,250 |
| Freedomcare | Call Center Specialist/Talent Pool (Connecticut/Hybrid) | Noank, CT | 06/29/2025 | $37,566 |
| Gmg Management Consulting | Customer Service/Call Center Specialist | Tulsa, OK | 06/27/2025 | $37,900 |
| Butler & Associates, P.A | Inbound Call Specialist | Topeka, KS | 06/27/2025 | $31,305 |
| Ridgeview Institute Smyrna | Call Center Specialist | Smyrna, GA | 06/27/2025 | $37,566 |
| Reli Group | Call Center Escalation Specialist | Catonsville, MD | 06/26/2025 | $31,305 |
| Maricopa County | Call Center Specialist | Phoenix, AZ | 06/25/2025 | $41,218 |
| River Valley Behavioral Health | Crisis Line Specialist-Call Center | Owensboro, KY | 06/25/2025 | $33,392 |
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