Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesRemote JobsJob OutlookCompareFAQsPart Time jobsEntry Level jobsFull Time jobsWork From Home jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Call center specialist skills for your resume and career

Updated January 8, 2025
5 min read
Call center specialist example skills
Below we've compiled a list of the most critical call center specialist skills. We ranked the top skills for call center specialists based on the percentage of resumes they appeared on. For example, 42.2% of call center specialist resumes contained strong customer service as a skill. Continue reading to find out what skills a call center specialist needs to be successful in the workplace.

15 call center specialist skills for your resume and career

1. Strong Customer Service

Here's how call center specialists use strong customer service:
  • Utilize strong customer service skills and serve as a liaison between victims and community based services.
  • Provided strong customer service skills and resolution to common issues.

2. Patients

Here's how call center specialists use patients:
  • Interview patients by telephone to collect accurate demographic and insurance information to complete registrations for services provided throughout WellSpan.
  • Communicated with patients regarding insurance plans and co-payments, recommending alternative insurance companies with lower monthly payments.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how call center specialists use customer service:
  • Started position as a customer service representative trained on multiple product lines and computer fulfillment systems and specializing in customer retention.
  • Communicated between different departments in order to resolve customer service problems over all lines of business and maintain overall business operations.

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how call center specialists use phone calls:
  • Answer telephone calls from potential students who have submitted a request for information through advertisements and transfer calls to appropriate individuals.
  • Answered inbound telephone calls from employees and provided client support through the use of an online base and benefits administration system.

5. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how call center specialists use outbound calls:
  • Perform inbound and outbound calls- assisting students and potential students with direction and qualification into University of Phoenix educational system
  • Conducted outbound calls to confirm appointments and increase overall satisfaction of customer experience.

6. Inbound Calls

Here's how call center specialists use inbound calls:
  • Received inbound calls enrolled medicare applicants into different supplement health insurance plans that the company offers.
  • Received inbound calls from customers needing emergency roadside assistance.

Choose from 10+ customizable call center specialist resume templates

Build a professional call center specialist resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your call center specialist resume.

7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how call center specialists use data entry:
  • Preserve confidentiality of patient information, and assure database integrity with data collection and data entry.
  • Call Center Operations Supervisor and data entry analyst specializing in quality assurance and quality control.

8. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how call center specialists use customer care:
  • Provided exceptional customer care by analyzing and resolving complex issues in a timely and efficient manner.
  • Provided effective management enabling technologies in Customer Care Center.

9. Schedule Appointments

Here's how call center specialists use schedule appointments:
  • Answer & screening incoming 211 calls to schedule appointments for tax preparation, financial/utility/rent assistance for various organizations.
  • Schedule appointments after asking brief questions in order to determine eligibility.

10. Health Insurance

Here's how call center specialists use health insurance:
  • Scheduled appointments as well as verified policyholders health insurance to secure eligibility and authorization.
  • Conduct surveys on various topics such as education, health insurance, health care, likelihood youth joining military.

11. Excellent Organizational

Here's how call center specialists use excellent organizational:
  • Profile Articulate Goal-oriented Ability to learn quickly and apply information Diligent Self-motivated Resourceful Poised Excellent organizational skills Persuasive.
  • Utilize excellent organizational skills to handle multiple duties simultaneously in a fast-paced, time sensitive work environment.

12. Customer Satisfaction

Here's how call center specialists use customer satisfaction:
  • Exercised independent judgment in a very fast paced call center environment focused on retaining members and customer satisfaction.
  • Complete follow-up contacts and surveys, when required, to determine customer satisfaction and effectiveness of information given.

13. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how call center specialists use troubleshoot:
  • Fast paced call center, taking calls from technicians to troubleshoot installation of home security and home automation systems.
  • Handle escalated calls and use available technology to efficiently troubleshoot customer problems and help resolve their concerns.

14. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how call center specialists use windows:
  • Completed training for Lotus Notes Domino Administrator, Crystal Reports, Windows Server 2003 and Network Administration.
  • Performed required application and server upgrades on Windows and AS400 based servers.

15. Call Handling

Here's how call center specialists use call handling:
  • Provide recommendations for Global Unified contact centers solutions to meet different call handling requirements for multiple business teams.
  • Trained employees, by developing and implementing new call handling and logging procedures for efficiency, and training purposes.
top-skills

What skills help Call Center Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of call center specialist skills to add to your resume

Call center specialist skills

The most important skills for a call center specialist resume and required skills for a call center specialist to have include:

  • Strong Customer Service
  • Patients
  • Customer Service
  • Phone Calls
  • Outbound Calls
  • Inbound Calls
  • Data Entry
  • Customer Care
  • Schedule Appointments
  • Health Insurance
  • Excellent Organizational
  • Customer Satisfaction
  • Troubleshoot
  • Windows
  • Call Handling
  • Customer Inquiries
  • Technical Support
  • Credit Card
  • Computer System
  • Telephone Calls
  • Customer Calls
  • Customer Complaints
  • PowerPoint
  • HIPAA
  • Crisis Intervention
  • Quality Standards
  • Customer Support
  • Payment Arrangements
  • Patient Appointments
  • Medicaid
  • Customer Interaction
  • Loan Applications
  • Problem Resolution
  • Call Center Support
  • Upselling
  • Quality Customer Service
  • Call Center Management
  • CMS
  • Avaya
  • Customer Accounts
  • Telephone Inquiries
  • Provide Customer Support
  • Law Enforcement
  • Customer Issues
  • Management System
  • Customer Feedback
  • Technical Issues
  • Teleconferencing
  • Account Issues
  • Bank Secrecy Act

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs