Top Call Center Specialist Skills

Below we've compiled a list of the most important skills for a Call Center Specialist. We ranked the top skills based on the percentage of Call Center Specialist resumes they appeared on. For example, 25.9% of Call Center Specialist resumes contained Customer Service as a skill. Let's find out what skills a Call Center Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Call Center Specialist resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Call Center Specialist jobs:
  • Communicated between different departments in order to resolve customer service problems over all lines of business and maintain overall business operations.
  • Started position as a customer service representative trained on multiple product lines and computer fulfillment systems and specializing in customer retention.
  • Demonstrated full capability to perform job functions while providing high level of customer service after successfully completing comprehensive training program.
  • Provided exceptional customer service skills by explaining services, responding to customers concerns and obtaining information from customers for surveys.
  • Perform as Lead Support Representative across multiple advanced or supervisory level functions and areas for Customer Service and Marketing.
  • Provided superior customer service as well as demonstrating attention to detail, flexibility and innovation in resolving problems.
  • Provide professional customer service and product consultation on interactions with customers, peers, management and other departments.
  • Implemented advanced training course for Customer Service Representatives resulting in accelerated profitability for the business unit.
  • Provided a distinguished level of customer service to Small Business authorized order placers and office managers.
  • Recognized by both customers and management for providing high-touch customer service despite managing heavy call volume.
  • Pitched our service and pricing to potential customers ensuring quality customer service and increased business growth.
  • Performed analysis on results in order to design improvements to customer service and call delivery methods.
  • Demonstrated time flexibility towards work shifts to satisfy customer service requirements and commitments to team members.
  • Specialized in introductions, promoting and selling products and services while delivering high-quality customer services.
  • Coordinate customer service needs with other departments as required ensuring professional and caring customer service.
  • Handled customers escalated issues in an accurate and timely manner ensuring superior customer service.
  • Accomplished excellent customer service, registration, appointment scheduling, and insurance verification.
  • Maintain high level of quality customer service to help with customer relationship/retention efforts.
  • Resolve customer service/billing complaints by exchanging merchandise, refunding money and adjusting bills.
  • Provided customer service by informing customers of balances and performing account maintenance.

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2. Phone Calls

high Demand
Here's how Phone Calls is used in Call Center Specialist jobs:
  • Work in call center answering 70-75 phone calls and 25-30 faxes daily for requests for prescription approvals for Medicare patients.
  • Process 50-100 incoming consumer related appreciation, complaint, and suggestion phone calls daily for client Church & Dwight.
  • Resolved outstanding issues following established procedures and guidelines with State Farm Business partner via phone calls or intranet forms.
  • Call Center - Call Intake Specialist - Responsible for receiving inbound phone calls from homeowners requesting information on account.
  • Answered customer phone calls that consisted of orders and questions, as well as information knowledge and availability.
  • Answer and coordinate phone calls including script usage, language line, paging system, and transferring calls.
  • Answered phone calls and questions about the Angel Tree Program, the non-profit organization for Prison Fellowship.
  • Answered customer phone calls, placed orders and also assisted customers with questions, problems and returns.
  • Answered inbound phone calls to call center on down times for P&A to customers.
  • Answered phone calls in a call center environment, assisting customers with multiple tasks and issues.
  • Answered high volume phone calls, booked appointments, handled grievances and maintained great customer service.
  • Offer technical support, guidance, initial setup to Office 365 users through phone calls.
  • Managed high volumes of inbound and outbound phone calls while exceeding performance and productivity standards.
  • Answer phone calls from incoming students and their families to address their questions and concerns.
  • Answered prospective students questions about college via phone calls, emails, and mailings.
  • Oversee the Call Center and help with phone calls and scheduling as needed.
  • Process 211 phone calls requesting social service referrals and emergency housing within Vermont.
  • Answer and manage a high volume of incoming phone calls to the center.
  • Answer phone calls to assist clients in enrolling for benefits and insurance.
  • Answered incoming phone calls from taxpayers related to personal and real property.

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3. Data Entry

high Demand
Here's how Data Entry is used in Call Center Specialist jobs:
  • Preserve confidentiality of patient information, and assure database integrity with data collection and data entry.
  • Call Center Operations Supervisor and data entry analyst specializing in quality assurance and quality control.
  • Executed prospective and enrolled students information through data entry into SIS database.
  • Coordinate the timely collection and data entry of all required documentation.
  • Provide data entry at level of accuracy meeting program requirements.
  • Scheduled appointments, performed data entry and electronic messaging.
  • Call Center, Filing, Disk burning, Appointment scheduling, Data entry, Exporting/Importing files, Telemarketing, Cleaning.
  • Perform duties as specified for each project, including data entry, proofreading, and other tasks as directed.
  • Call respondent, data entry, file, find resources for people of community, trained new personal,
  • Use multiple automated and data entry systems with many screens to access, reference and input account information.
  • Service member accounts through data entry, member and account file maintenance and documentation as needed.
  • Maintain a level accuracy of at least 90% of input for all data entry tasks.
  • Perform data entry, produce, and analyze reports while utilizing standard payroll and timekeeping systems.
  • Performed General office skills such as copying, mailing, scanning/indexing documents and also data entry
  • Demonstrated the ability to use multiple database software programs for data entry and reporting purposes.
  • Complete a variety of administrative tasks, such as data entry and medical record scanning.
  • Receive inbound calls to make changes or take payments for scheduled cruises and data entry.
  • Handle multifaceted clerical task (e.g., data entry, filing, records management).
  • Position included knowledge of ACS/TMHP's proprietary software, as well as daily data entry
  • Assist Data entry department with lead cards when received and assign to proper department.

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4. Outbound Calls

high Demand
Here's how Outbound Calls is used in Call Center Specialist jobs:
  • Perform inbound and outbound calls- assisting students and potential students with direction and qualification into University of Phoenix educational system
  • Conducted outbound calls to confirm appointments and increase overall satisfaction of customer experience.
  • Make outbound calls to recruit prospective students from the point of inquiry to matriculation.
  • Connected to make international outbound calls in a Call Center for new prospecting members.
  • Make outbound calls to prospective clients to determine interest about the company s services.
  • Place outbound calls to confirm appointments with clients to view Sleep System demonstration.
  • Initiated numerous outbound calls throughout the day in an effort to gain pledges.
  • Worked as a telephone banker conducting inbound and sometimes outbound calls.
  • Provided excellent service with inbound and outbound calls to customers.
  • Placed outbound calls to customers interested in life insurance policies.
  • Completed outbound calls regarding issues of child sponsorship.
  • Place outbound calls to talk to existing customers.
  • Responded to client via email and outbound calls.
  • Make outbound calls to reach new potential customers.
  • Assisted with Inbound/Outbound calls at a high volume.
  • Assisted with scripting for inbound and outbound calls.
  • Maintained Inbound/Outbound calls including IVR transfers.
  • Conduct surveys through random outbound calls.
  • Conduct outbound calls as directed.
  • Make outbound calls to potential donors

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5. Technical Support

high Demand
Here's how Technical Support is used in Call Center Specialist jobs:
  • Provided technical support including password recovery and maintenance, provided support for clients regarding technical issues submitting electronic orders.
  • Provided account management and technical support for project managers.
  • Provide technical support on business specific applications, IT hardware, and software for First Data's merchant clients.
  • Answered multiple phone lines, guided and directed customers to appropriate technical support staff for resolution of their issues.
  • Help desk support by monitoring first level ticketing system to provide the State-Farm call center and representatives technical support.
  • Called upon the technical support department or dispatched an on-site service engineer to resolve highly technical customer obstacles.
  • Answer inquiries for sales, billing, retention, and technical support questions from valued members nationwide.
  • Handled all incoming calls regarding technical support, service and sales for A&T digital cable.
  • Interfaced with Network engineering, telesales, technical support, and clients regarding billing and collection statements.
  • Help customers with technical support problems with their thermostats or general questions on their operation.
  • Assist callers with job leads, employment resources, technical support and training opportunities.
  • Act as liaison to technical support groups and interface with Director and Management group.
  • Provide inbound and outbound technical support of photo equipment for retail chains.
  • Offered technical support for up to 90% of Spanish speaking students/customers.
  • Served as a liaison between our Deployment Team and Technical Support.
  • Provided administrative and technical support in a high volume call center.
  • Lead internal training and provided technical support for call center technology.
  • Started in Technical Support, providing account access to Prudential.
  • Responded to customer inquiries, complaints & provided technical support.
  • Handled technical support calls for a major computer company.

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6. High Call Volume

high Demand
Here's how High Call Volume is used in Call Center Specialist jobs:
  • Respond to policyholder and producer inquiries by researching/resolving problems in a high call volume atmosphere.
  • Maintain high call volume and accurate recording keeping of inbound calls in Contact on Demand Reporting (COD).
  • Provide customer solutions by answering calls in a high call volume contact center environment.
  • Handled a high call volume on a daily basis.
  • Answered phones in a high call volume environment.
  • Take high call volumes throughout the day.
  • Handled extreme high call volume.
  • Relayed important messages from our client\'s customers to the directors themselves Managed high call volume with tact and professionalism.

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7. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Call Center Specialist jobs:
  • Collaborated with Triage Nurses regarding scheduling appointments for treatment.
  • Assist patients with scheduling appointments - Assist patients with their bills and explaining statements - Responsible for taking credit card payments
  • Perform call center duties, which include answering incoming calls, providing information regarding services, and scheduling appointments.
  • Optimize patients satisfaction, provider time, and treatment room utilization by scheduling appointments.
  • Worked in fast paced call center managing multi-line telephone system, scheduling appointments for clients.
  • Front desk receptionist -- Responsible for scheduling appointments, handling client communications and notating all interaction in respective patient medical history.

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8. Online

high Demand
Here's how Online is used in Call Center Specialist jobs:
  • Conducted inaugural fulfillment audit to ensure that Verizon Online customers received necessary equipment for full DSL functionality.
  • Completed online registration for new or previously registered patients, timely and accurately.
  • Experienced in troubleshooting online claims, provided pharmaceutical coverage to members.
  • Schedule appointments and assist customers register and find information online.
  • Contacted customers and offered additional support with making money online
  • Deliver excellent customer service while assisting clients with online banking
  • Maintained and provided technical support and solutions for Online Banking and Telephone Banking products to an average of 150 customers daily.
  • Answered inbound telephone calls from employees and provided client support through the use of an online base and benefits administration system.
  • Guided customer service through the enrollment process as well as the use of their online account and ensured seamless operations.
  • Offered support to students regarding navigation of websites for online classrooms, student service sites, and college website.
  • Assisted customers with orders online, via lost shipment, tax forms, tax information, and tax software.
  • Administer all electronic banking products including ATM, debit and credit cards, and online bill paying services.
  • Provided superior banking assistance to current and prospective customers via the telephone, email and online banking system.
  • Assist students with navigation of websites for online classrooms, student service sites, and main website.
  • Correspond with customer's needs and questions or any other concerns regarding phone bills or disputes online.
  • Communicated with students online via live chat to resolve issues or direct them to appropriate department.
  • Provided first level support, assisted guests in placing online orders using AS400 program.
  • Entered service request into an online database known as (KIVA) system.
  • Route new claims received via mail, fax, or through online submissions.
  • Conduct Live Online Chat conversation with students and prospective students through instant messenger.

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9. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Call Center Specialist jobs:
  • Verified credit of potential customers on credit card transactions.
  • Handled credit card transactions Educated members about dmv and safety.
  • Managed and processed customer credit card transactions as well as provided exquisite customer service to establish a positive relationship with customers
  • Process and reconcile credit card transactions to ensure daily reconciliation, validate and investigate any variances.
  • Verified and updated contact information in company software in addition to processing credit card transactions.
  • Received incoming calls from customers inquiring about points accumulated from credit card transactions.

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10. Customer Accounts

high Demand
Here's how Customer Accounts is used in Call Center Specialist jobs:
  • Investigate and update customer accounts, scheduling customer callbacks per specific procedures in a professional and timely manner.
  • Assisted other agents with difficult situations regarding customer accounts, itineraries, and situations regarding travel.
  • Prevented fraud by providing transaction authorizations for various retailers to ensure customer accounts remained protected.
  • Enter basic customer account information and understand the required programs pertaining to customer accounts.
  • Initiated problem resolution on customer accounts and followed up to ensure customer satisfaction.
  • Worked with the account retention team to keep customer accounts through account maintenance and building good customer relations.
  • Identify and correctly complete the necessary forms, orders and adjustment tickets associated with customer accounts.
  • Provide financial support with customer accounts and making financial arrangements to bring accounts out of delinquency.
  • Maintained 98% average on service levels on provider and customer accounts.
  • Research holds placed on customer accounts for Hard Hold Department.
  • Collected past due monthly payments and reactivated customer accounts.
  • Coded and processed tag inventory for all customer accounts.
  • Research payments and apply payments to customer accounts.
  • Initiate and transfer customer accounts.
  • Opened customer accounts by recording account information Maintained customer records by updating account information.
  • Worked in a call center environment where duties ranged from verifying funds on customer accounts via Phones and bank runs.
  • Handled questions on customer accounts as well as took loan payments * Encouraged sales of various new types of accounts
  • Provided help and advice to customers using computer software or equipment Reviewed and made changes to customer accounts.
  • Handle Customer accountsTake account paymentsSearch/Locate destinations to download for vehicles
  • Trouble shooting Balanced, verified, and maintained customer accounts Researched customer inquiries and discrepancies Data entry

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11. Customer Calls

high Demand
Here's how Customer Calls is used in Call Center Specialist jobs:
  • Scheduled appointment for Nurse Practitioner to exercise home visit Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered and facilitated customer calls to Technical Support.
  • Assist staff in escalated priority customer calls
  • Handled 60-85 inbound customer calls daily, made referrals to financial agencies, and provided informational resources for clients.
  • Answered a constant flow of customer calls with up to 120 calls in queue per minute.
  • Assisted customers with problem solving through dispatch and by processing customer calls for various commercial buildings.
  • Responded to customer calls and inquiries regarding their account information and/or products/services provided by the bank.
  • Handled escalated customer calls and processes that were outside the scope of the front-line agents.
  • Retrieved 100-125 inbound customer calls daily, regarding the set-up and closing of energy accounts.
  • Answered incoming customer calls, greeted callers, provided information, and transferred calls.
  • Handled incoming customer calls with the intent of providing customer satisfaction and retention.
  • Handle customer calls regarding deliveries, damaged furniture, inventory questions, etc.
  • Handled average of 100 calls daily from receiving and outgoing customer calls.
  • Respond to and route inbound customer calls for accurate resolution of problems.
  • Documented all customer calls including orders, complaints and method of resolution.
  • Handled customer calls with up most professionalism and customer service.
  • Answered inbound customer calls reporting potential watershed and water threats.
  • Handle a high volume of customer calls and telephone inquiries.
  • Review and score inbound and outbound customer calls.
  • Route customer calls to appropriate person or department.

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12. Internet

high Demand
Here's how Internet is used in Call Center Specialist jobs:
  • Acquired in-depth product and service knowledge in order to effectively communicate the benefits and features of internet advertising.
  • Responded to internet inquiries from homeowners interested in home remodeling projects.
  • Handle account maintenance and service on Personal, Business, Internet Banking, or Internal Branch Inquiry accounts.
  • Researched information in internal documents and the Internet to provide a better quality service to callers.
  • Assisted clients over the phone with Technical Support Issues for their satellite television and internet services.
  • Conduct searches to find needed information using such sources as the internet.
  • Use Internet to check and verify patient insurance information and claim status.
  • Account maintenance, loan origination, internet banking support, member service.
  • Script recruitment ads for print, radio, and internet publication.
  • Support client and professional queries re internet and website support.
  • Researched for customers addresses and phone numbers in the internet.
  • Provided technical support in relation to Internet and TV issues.
  • Reset PIN and passwords for internet banking accounts.
  • Process applications, Internet Banking and Bill Pay.
  • Assisted customers with placing orders over the internet,
  • Checked part orders and tracking using the internet.
  • Trained new hires on AS400 via Store Web and the Internet.
  • Manage process of internet registrations and appropriately respond back to patient with necessary information and instructions.
  • Provided technical support on digital subscriber line service using Windows networking protocols; ISPs AOL, CompuServe and Internet browsers.
  • Talk about their bill or any other concerns they were having with internet,phone,cable etc.

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13. New Accounts

high Demand
Here's how New Accounts is used in Call Center Specialist jobs:
  • Assisted customers with questions regarding the opening of new accounts, closing of old accounts, or adding to existing accounts.
  • Assisted business customers with online banking, opened various new accounts, tracked calls and incoming sales calls for all agents.
  • Assisted customers activate new accounts, use current accounts, purchase golf apparel, and recorded all activity via logs.
  • Open and process new accounts, including but not limited to, savings accounts, certificates, and checking accounts.
  • Performed new accounts, transfers, disconnects, reconnects and resolved customer issues by phone throughout state.
  • Open new accounts and perform maintenance Offer new products and advice to members Transfers to the correct department
  • Received, processed and deposited payments, updated accounts, processed violation notices and new accounts.
  • Opened new accounts, consulted with clients, processed buy and sell trade tickets.
  • Assisted members over the phone.- Opened new accounts.- Processed loan payments- Trained new employees
  • Open new accounts via telephone, for both existing and new customers.
  • Established new accounts in accordance with FINRA guidelines.
  • Managed to open and close new accounts.
  • Opened new accounts, closed out accounts Resolved customer inquiries/ complaints by identifying problems and coordinating appropriate corrective action.
  • Opened new accounts, imputing and completing loan applications, Opened and maintained CDs, Wire transfers and all teller transactions.
  • Answered in-bound calls from customers, wanting to setup new accounts or cancel existing ones.
  • Opened new accounts for new and pre-existing customers.

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14. Customer Complaints

high Demand
Here's how Customer Complaints is used in Call Center Specialist jobs:
  • Maintained designated time frame in transferring beneficiary accounts and handling customer complaints.
  • Assisted customers with storage needs Processed Payments Resolved customer complaints
  • Resolved customer complaints with compassion and confidence.
  • Processed orders, order cancellations, customer complaints, tracked deliveries for drop-off date, answered all customer inquiries.
  • Learn soft skills and how to manage customer complaints and resolve their banking issues or needs.
  • Resolved customer complaints with the exchange of merchandise, refunds, or bill adjustment.
  • Answer all incoming calls regarding customer complaints, billing disputes, tracking of packages.
  • Excelled in call center operations, quickly handling and resolving customer complaints and problems.
  • Handled billing inquiries, delinquent accounts, customer complaints, and problem resolution.
  • Respond to a heavy call volume resolving customer complaints /issues.
  • Handle and resolve customer complaints with product and service information.
  • Searched for wanted items and best-option solutions for customer complaints.
  • Resolve customer complaints by telephone and email.
  • Assisted with customer complaints and question.
  • Resolved customer complaints with financial and insurance issues Screened and interviewed incoming candidates, trained new employees
  • Take orders for Sherrie's berries and Proflowers, cash out customers, and handle customer complaints.
  • make proper adjustments on customer complaints .

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15. Computer System

average Demand
Here's how Computer System is used in Call Center Specialist jobs:
  • Input information into database; update information regarding persons or information in the computer system as necessary.
  • Entered and maintains detailed information on confidential records for patients in various computer systems.
  • Recorded respondent answers to customer satisfaction surveys into a computer system accurately.
  • Tracked customer questions/complaints in computer system to assess/analyze complaint patterns.
  • Entered detailed information of confidential records into computer systems.
  • Verify accuracy through horizon and vision computer systems.
  • Monitored all service calls nationally in computer system, considering: time zones, customers' contract coverage and response times.
  • Created and deployed standard workstation and laptop images using Norton Ghost to 500+ computer systems.
  • Ordered all equipment and parts needed in computer system through emergency parts facility.
  • Review multiple computer systems, type and talk to resolve complex customer issues.
  • Demonstrated proficiency in UAD, Sessions, Lotus Notes and TSYS computer systems.
  • Complete documentation of referral in Tapestry, Refer.net and Access computer systems.
  • Maintain Medical computer system of all incoming and outgoing patient inquiries.
  • Entered data into computer system regarding members and listeners' opinion.
  • Enter and process inbound client orders on appropriate computer system.
  • Update information regarding persons and animals within the computer system.
  • Enter information into computer system data base.
  • Key information into a computer system.
  • Placed orders to be expedited to customers Entered orders into company computer system
  • Updated and designed a 211 Virginia community resource guide as well as maintained database Trained fellow employees on a new computer system

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16. Customer Information

average Demand
Here's how Customer Information is used in Call Center Specialist jobs:
  • Assisted in updating customer information in database Made outbound courtesy calls to existing customers Directed calls to appropriate individuals and departments.
  • Worked in a fast-paced environment with the ability to make efficient decisions Manually reported customer information into the computer
  • Provided quality customer service using a PC based computer for entering work orders and customer information.
  • Administer phone surveys, record customer information
  • Gathered and verified all required customer information to collect past due payments on delinquent accounts.
  • Use software to research product updates and locate customer information.
  • Update and maintain customer information in the CCC system.
  • Answered all incoming calls and provided knowledgeable responses to customers by gathering customer information from a pre-scripted questionnaire.
  • Obtained customer information such as name, address, and payment method, and enter orders into computers.
  • Receive customer information and process all transactions in a timely fashion.
  • Enter new customers information into system.Update existing customer information.
  • Receive inbound customer calls - Order entry - Update customer information - Data entry

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17. Telephone Calls

average Demand
Here's how Telephone Calls is used in Call Center Specialist jobs:
  • Answer telephone calls from potential students who have submitted a request for information through advertisements and transfer calls to appropriate individuals.
  • Receive telephone calls from school districts around the United States to support substitutes for every position within each school.
  • Worked in a call center that handled telephone calls for funeral homes when they could not.
  • Executed first call resolution that may require research, follow-up, return telephone calls, etc.
  • Coordinated follow-up telephone calls and emails to assist patient's with transitioning to DailyMed.
  • Placed overseas telephone calls to customers as needed for other representatives from the bank.
  • Answer and direct incoming telephone calls for all fifteen Tampa Family Health Centers.
  • Answer telephone calls in a professional, courteous, and efficient matter.
  • Screen telephone calls and visitors before transferring to appropriate division.
  • Captioned telephone calls through voice recognition and through typing.
  • Answer all incoming telephone calls and email inquiries.
  • Answered telephone calls from members and other individuals.
  • Answer return telephone calls from potential customers.
  • Answered telephone calls from members.
  • Received telephone calls, mail inquiries and conducted interviews in person or telephonically.
  • Fielded approximately 300 telephone calls per day on a multi-line telephone system.
  • Experience with high volume, multi-line telephone calls.
  • answer telephone calls for 15 locations scheduled appointments for 50 doctors triage patients fax correspondence

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18. Insurance Companies

average Demand
Here's how Insurance Companies is used in Call Center Specialist jobs:
  • Obtained prior authorization for procedures from insurance companies.
  • Assist patients in obtaining correct policy information from their insurance companies including coverage, co-pays, deductibles and co-insurances.
  • Mail referrals and Explanations of Benefits (EOB) to insurance companies.
  • Contacted Insurance Agents and Insurance Companies for policy discrepancies on loans.
  • Answered multi-lined telephone systems in conjunction with insurance companies, customer interaction and service, time-sensitive material, and confidential matters.
  • Managed customer records by updating changes and status of customers and prospective customers Extensive knowledge of private insurance companies
  • Negotiated actual cash values with insurance companies nation wide.
  • Communicate with insurance companies to pre-certify patient'sadmission to the program.Program Assistant for Adult Services Assign therapists' daily caseloads.

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19. Troubleshoot

average Demand
Here's how Troubleshoot is used in Call Center Specialist jobs:
  • Designed and created Technical Support troubleshooting guide consisting of equipment manuals, common troubleshooting techniques, and support information.
  • Assisted customers by reconciling questions on accounts, troubleshooting card processing errors, and resolving complaints appropriately.
  • Supervised 8-10 representatives that performed auditing, troubleshooting, and confirmation of broadband cable installations.
  • Identified problems, followed troubleshooting procedures and found alternate solutions to resolve problems.
  • Coached call center representatives with customer troubleshooting and billing inquiries.
  • Provided customers with phone troubleshooting and technical support.
  • Assisted customers with troubleshooting problems with current expansions.
  • Provided precise troubleshooting assistance to help customers.
  • Performed Tier 2 level troubleshooting duties, assisting other agents in the performance of their duties while trying to assist customers.
  • Assisted customers in troubleshooting issues with their on-line banking accounts, as well as verifying loan information and activating debit cards.
  • Assisted customers with placing orders, filling prescriptions, photo order or editing inquiries, and website navigation/troubleshooting in Call Center setting
  • Call Representative * Handled calls concerning product and service issues * Troubleshooter for product malfunctions * Coached and Encouraged fellow peers
  • Take inbound calls from existing customers to discuss billing inquiries, make changes to services and troubleshoot service related issues.
  • Fast paced call center, taking calls from technicians to troubleshoot installation of home security and home automation systems.
  • Handle escalated calls and use available technology to efficiently troubleshoot customer problems and help resolve their concerns.
  • Handled Customer inquiries in relation to accounts and performed basic tech support troubleshooting as well as sales.
  • Use various mainframe systems for tracking, information gathering, follow up, research, and troubleshooting.
  • Assist with ILO configurations and work with other teams to troubleshoot backup and hardware related issues.
  • Responded to email and phone calls, troubleshooting and resolving or escalating incidents and problems remotely.
  • Use up-to-date technical knowledge, skills, and experience to troubleshoot HVAC systems and thermostats.

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20. Patient Care

average Demand
Here's how Patient Care is used in Call Center Specialist jobs:
  • Assisted in management of patient care in an inbound/outbound high volume call center.
  • Communicated with National Transplant Coordinators to develop patient care plan according to disease process protocols and resources.
  • Communicated with Radiologist for results to ensure patient care is provided to appropriate department requesting exam.
  • Monitored federal and state legislation for trends in nursing and patient care impacting association members
  • Prepared and approved Outpatient care and maternity authorizations to ensure provider reimbursement.
  • Determined client eligibility and insurance benefit coverage in inpatient and outpatient care.

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21. Billing Questions

average Demand
Here's how Billing Questions is used in Call Center Specialist jobs:
  • Managed all customer surveys, invoices, inquiries, complaints, billing questions, extensions and customer file information.
  • Expedited, performed research and resolved complex issues regarding billing questions as liaison with third party billing company.
  • Handled customer s inquiries and billing questions.
  • Help with insurance and billing questions.
  • Assisted phone customers with issues from billing questions to technical support for their IPhones.
  • Resolved all customer inquiries, billing questions, and challenges in a timely manner.
  • Answer inbound calls Listen and resolve customer complaints Assist customer with billing questions Assist customer with technical difficulties

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22. Medical Records

average Demand
Here's how Medical Records is used in Call Center Specialist jobs:
  • Assessed patient information and interpreted medical records to determine proper care path and resources while maintaining patient confidentiality.
  • Protect the security of medical records to ensure that confidentiality is maintained following HIPPA guidelines.
  • Assessed and interpreted patient medical records and documentation policies and ensure compliance.
  • Corresponded with provider offices to retrieve medical records.
  • Entered notes into electronic medical records system.
  • Compiled, verified, typed and filed medical records, verified health benefits, registered new and existing patients.
  • Delighted patients on 70-80 inbound inquiry telephone calls daily while managing other patient medical records.
  • Maintain the confidentiality of medical records while completing scanning and filing tasks.
  • Maintained patient medical records in compliance with HIPPA laws.
  • Answer staff inquiries regarding patients' medical records.
  • Filed documentation in the medical records per established workflow.
  • Assisted 20 clinicians quality mgnt team members with filing, faxing and assembling medical records.
  • Work with American Medical Softwars and Electronical Medical Records.

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23. Accurate Information

average Demand
Here's how Accurate Information is used in Call Center Specialist jobs:
  • Communicate accurate information about credit union features and benefits.
  • Provide accurate information on student loan programs offered.
  • Keep decedent transport vehicles stocked and cleaned at all times and fill out paperwork with accurate information on the decedent.
  • Provided accurate information regarding class and session options to customers via phone, e-mail and in person.
  • Provide members with the most recent accurate information about the credit union features and benefits.
  • Utilized appropriate resources, policies and procedures to provide general and accurate information to patients.
  • Provide contractors with accurate information concerning board position and recent hot spots.
  • Answer general questions about hunting regulations, department information **Provide accurate information for private land licenses, and hunts.
  • Researched information to provide potential students with accurate information in regards to their inquiries about the school.
  • Assisted customers with their phone accounts by providing accurate information2.
  • Answsered the calls that would come in, inregards to accounts, give accurate information to the accounts.

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24. Health Care

average Demand
Here's how Health Care is used in Call Center Specialist jobs:
  • Serve as the brand ambassador for the organization by assisting individuals select health care plans that meet their needs and budget.
  • Conduct surveys on various topics such as education, health insurance, health care, likelihood youth joining military.
  • Appropriate triage and follow up for physician offices, health care agencies and insurance plans.
  • Maintain comprehensive knowledge of specialty area, pertinent organizations, and health care environment.
  • Educate consumers and community partners on health care options available through RI exchange.
  • Conducted Health Care satisfaction surveys via automatic dialer.
  • Track and receive payments * Assist consumers with answering their questions and concerns with their health care coverage.
  • Handle all incoming lines for Temple hospital, Jeanes Care, Marketing & Seminars throughout Temple Health Care.
  • Answer questions related to Planned Parenthood Los Angeles health care services.

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25. Medicaid

average Demand
Here's how Medicaid is used in Call Center Specialist jobs:
  • Assist customers with Medicare and Medicaid inquires Record and identify member grievance
  • Provided competency of EOB forms and Medicare and Medicaid eligibility and requirements
  • Explained Montana Medicaid program and benefits to recipients.
  • Maintained and updated the MA List to assure accuracy, which increases opportunity for Medicaid billing and revenue.
  • Work with Emergency Mobile Psychiatric Services (EMPS), Electronic Benefit Transfer (EBT), and Medicaid
  • Assist Louisiana residents with processing applications for programs offering in home care with daily assistance funded by Medicaid.
  • Assist the Team Leader with helping SC Medicaid Call Specialists on the floor.
  • Participated in focus group meetings with the Center for Medicare and Medicaid Services.
  • Assisted Montana Medicaid clients with choosing and enrolling with a primary care physician.
  • Assisted in Quality Assurance per Center for Medicare and Medicaid Services guidelines.
  • Assisted members in the renewal process of their Medicaid/FHP/CHP.
  • Possess knowledge of the NJ wage and Medicaid systems.
  • Advised clients of SC Medicaid health coverage options.
  • Enroll consumers into Qualified Health plans and/or Medicaid.
  • Answered questions in regards to Montana Medicaid benefits and eligibility.
  • Worked closely with Aetna, Medicaid and Medicare to check status of claims.

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26. Customer Care

average Demand
Here's how Customer Care is used in Call Center Specialist jobs:
  • Provided exceptional customer care by analyzing and resolving complex issues in a timely and efficient manner.
  • Provided effective management enabling technologies in Customer Care Center.
  • Supervised daily operations in the Customer Care Center
  • Handle the tasks of answering incoming calls in a polite and professional manner to provide utmost quality customer care service.
  • Implemented Customer Care Service Management processes to reduce financial and business impact of system outages at Service Centers.
  • Assist daily with customer care team responsible including handing call center and help desk calls.
  • Call Center Specialist/Customer Care - Jun/2006 - Nov/2008 Reported directly to Managing Partner.
  • Acted as a liaison between Customer Care Centers and Production Support organizations.
  • Assisted in launching new customer care records database.
  • Provided member with excellent customer care and service.
  • Answer high volume in-coming supervisor assistance calls.Customer Care Investigator Investigate service and billing complaints on behalf of customers.
  • Received customer orders via telephone Processed orders General customer care

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27. Sales Goals

average Demand
Here's how Sales Goals is used in Call Center Specialist jobs:
  • Worked with Sales Goals and reviewed Survey's from customers who had called in before, to better improve call quality.
  • Promoted to Web Support position for exceeding customer retention, service and sales goals.
  • Maintain sales goals, balance accounts, answering calls in less than a second.
  • Collaborate with licensed insurance agents to successfully meet daily sales goals.
  • Meet call volume and sales goals.
  • Engaged customers in conversation to accurately identify needs and objectives, constantly exceeding weekly sales goals.

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28. Loan Applications

average Demand
Here's how Loan Applications is used in Call Center Specialist jobs:
  • Receive calls to inquire on accounts status, balance transfers, titles releases, Home Equity loans, Loan Applications.
  • Performed financial account transactions and processed consumer and home equity loan applications by phone for credit union members.
  • Help members fill out loan applications and send them to loan officers.
  • Accept loan applications and handle large volume of calls.
  • Originated mortgage loan applications in call center.
  • Assisted members in taking loan applications.
  • Processed phone student loan applications.
  • Assist Lending Department with processing and servicing new & current loan applications Effectively cross-sell new services and current promotions

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29. Law Enforcement

average Demand
Here's how Law Enforcement is used in Call Center Specialist jobs:
  • Handled sensitive cases involving callers in life-threatening danger, and liaised with 911 and law enforcement to deescalate/resolve the immediate situation.
  • Provided current, accurate, and thorough information and intelligence to law enforcement personnel as contained in various secure databases.
  • Maintained detailed records of all calls and drafted reporting notes for law enforcement when necessary.
  • Interacted with a national network of service providers including social services and law enforcement.
  • Coordinated services for potential victims through working with service providers and law enforcement agencies.
  • Possess a strong knowledge of state and federal law enforcement jurisdictions and procedures.
  • Interfaced directly with local and state law enforcement to coordinate efforts for resolution.
  • Trained employees in the use of law enforcement databases NCIC and VCIN.
  • Responded to calls, emails and tips on NHTRC hotline Prepared reports for law enforcement / enforcing agencies

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30. Problem Resolution

low Demand
Here's how Problem Resolution is used in Call Center Specialist jobs:
  • Investigated complex software problems and coordinated problem resolution with software vendors, hardware manufacturers, and/or appropriate in-house personnel.
  • Received excellent monthly reviews in consumer support, system navigation and problem resolution.
  • Served as an escalation lead for problem resolution and coordination between departments.
  • Provided exceptional customer service by offering immediate problem resolution
  • Managed activities for four (4) Customer Service Specialist (problem resolution, conflict, and assignment questions).
  • Listen analytically and assist caller with problem resolution and (STPR) Short Term Problem Resolution.
  • Provide short-term problem resolution and mental health support to individuals living in the community.
  • Provided assistance and problem resolution to branch staff and bank employees.
  • Assisted merchants and other departments as needed with problem resolution.
  • Provide telephonic assistance to our mental health consumers, short-term problem resolution, medication reminders, crisis line, documentation.
  • Answer multi-line calls in Call Center, including crisis calls, med reminders and short-term problem resolution.
  • Provide first-level contact and problem resolution for customers with hardware, software and applications problems.
  • Triaged and routed problems to the appropriate technical resource for problem resolution.

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31. Special Projects

low Demand
Here's how Special Projects is used in Call Center Specialist jobs:
  • Completed data analysis and special projects involving data manipulation, creation of MS Excel graphs, advanced formulas and PowerPoint presentations.
  • Showed flexibility in working varied work schedules, activities, reports and other special projects of the Call Center.
  • Worked with supervisor on special projects and provided training for new hires, using the department reference guides.
  • Implemented enhanced security procedures, as part of the Special Projects Team, for North America.
  • Upgraded security software, as part of the Special Projects Team, for Fujitsu POS systems.
  • Executed special projects, communicating project status and potential issues to executive staff.
  • Handle applicant requests and inquiries, mail, training and special projects.
  • Executed special projects guiding clients step by step through entire relocation process.
  • Lead focus groups on various Progressive Publications promotional and special projects.
  • Conduct relevant research when tasked to special projects.
  • Work or represent department on special projects.
  • Worked with outside sales on special projects.
  • Led training initiatives for special projects for third-party vendor on an outsource basis.

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32. Avaya

low Demand
Here's how Avaya is used in Call Center Specialist jobs:
  • Prepared and distributed reports daily utilizing the FIOS Work Manager and AVAYA systems
  • Managed voice operations for Met Life Avaya Call Center configured for agents specializing in inbound personalized insurance quotes.
  • Researched staffing forecasting solutions by analyzing peak call volumes using Excel downloaded Avaya data.
  • Developed sales strategy for Avaya's customer care team and provided training to the field using web conferencing and trade events.
  • Implemented multiple sites throughout the country converting Telephony software in Aspect, Noble Systems and Avaya Software during multiple conversions.
  • Administer Avaya Voice Portal Management System for the Morgan Stanley/Smith Barney Client Interaction Center (18 server infrastructure).
  • Worked closely with Avaya APS to coordinate installs and support with third party vendors.
  • Operated office equipment such as fax machines, copiers and Avaya phone systems.
  • Administer Avaya S class PBX infrastructure using Call Manager running 5.2.
  • Work closely with Avaya and Nuance in IVR application and development.
  • Supported all Avaya software at the desktop level.
  • Supported inquires via the Avaya call monitoring systems.
  • Provided Tier I and Tier II support on 5 Avaya ACD's.
  • Answer up to 300 calls per day, log into Avaya System.
  • Program Avaya phones and troubleshoot Avaya 1x application and daily phone issues on a day to day basis.
  • Experience with Genesys CTI development tool and Avaya telephony products.

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33. Appropriate Departments

low Demand
Here's how Appropriate Departments is used in Call Center Specialist jobs:
  • Referred complaints and suggestions to appropriate departments, and investigation units as requested.
  • Communicated and distributed calls to the appropriate departments.
  • Directed callers to appropriate departments, and organizations.
  • Tracked inquire to completion using appropriate departments.
  • Coordinate work requests with appropriate departments and service centers and inform customers of actions taken.
  • Answered calls to assist with various college processes or direct calls to appropriate departments.
  • Transferred clients to appropriate departments.
  • Managed customer transactions and forwarding requests to appropriate departments Maintains call center database by entering information.
  • Answer and direct incoming calls to appropriate departments, Provide customer service by answering commonly asked questions relating to telecom.

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34. Service Information

low Demand
Here's how Service Information is used in Call Center Specialist jobs:
  • Provide friendly and professional service to members via telephone and/or written correspondence and customers with product and service information.
  • Provided product/service information by answering questions; offering assistance to new and existing customers/merchants.
  • Provided product/service information by answering questions; offering assistance.
  • Educated customers on product and service information resulting in the up-sell of additional services.
  • Provided customers with product service information and transferred calls to the appropriate staff.
  • Provide service information by answering questions; offering assistance etc.

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35. Customer Questions

low Demand
Here's how Customer Questions is used in Call Center Specialist jobs:
  • Provided excellent customer service and proactively answered customer questions or concerns.
  • Determined and executed decisions based on specific customer questions and concerns.
  • Provided customer service related to billing inquiries, product questions, delivery status, and other related customer questions.
  • Responded to customer questions regarding memberships and billing issues in order to retain their business.
  • Assisted in customer questions and concerns on policies, plans, and bills.
  • Answer customer questions and provide a friendly experience for the customer.
  • Conduct customer satisfaction surveys Answer customer questions Work with focus groups
  • Answer customer questions Noting and tracking calls properly Assisted customers with website issues Reset customer passwords Take payments

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36. Crisis Intervention

low Demand
Here's how Crisis Intervention is used in Call Center Specialist jobs:
  • Provided Crisis Intervention, referrals and solution-based therapeutic services to incoming callers.
  • Provide crisis intervention and listening and support to callers who are at risk of suicide, abuse and addiction.
  • Provided expert needs and risks assessments, crisis intervention and appropriate referrals to over 200 contacts weekly.
  • Provided crisis intervention to callers in crisis, including suicide.

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37. Hipaa

low Demand
Here's how Hipaa is used in Call Center Specialist jobs:
  • Maintained confidentiality and compliance with Health Insurance Portability and Accountability Act (HIPAA)
  • Re-educated doctor's offices about our programs and about HIPAA regulations.
  • Provide assistance with HIPAA training course program for all employees * Provide assistance with computer program installation and network security management
  • Adhered to confidentiality (HIPAA) requirements Used Track IT to log, monitor and close end user support requests.
  • Maintained institutional standards per HIPAA guidelines of patient confidentiality as well as institutional goals to maintain great customer service.
  • Establish and maintain permanent donor files, abiding by strict medical confidentiality mandates including HIPAA regulations.

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38. Powerpoint

low Demand
Here's how Powerpoint is used in Call Center Specialist jobs:
  • Used Microsoft Word and PowerPoint to create and update critical incident reports.
  • Excel, PowerPoint, Windows XP etc.
  • Complete call logs.Produce call reports.Skills UsedComputer and strong communication skills, typing skills, Word Proccessing, Excel, PowerPoint.
  • Reviewed assignments for over 16,000 students by providing feedback through written comments, individualized recorded lessons, and PowerPoint tutorials
  • Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential students.
  • Developed innovative PowerPoint presentation and documents used to motivate staff to better perform customer support to assist members.

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39. Hippa

low Demand
Here's how Hippa is used in Call Center Specialist jobs:
  • Document required information according to HIPPA/PHI guidelines.
  • Developed and monitored new procedures for returned mail, according to HIPPA, and ACA laws for medical and personal information.
  • Worked with different data bases to help consumers while providing great customer service and following HIPPA guidelines.
  • Observe and follow HIPPA guidelines with the utmost respect for the caller privacy and confidentiality.
  • Maintained high level of confidentiality and adhered to HIPPA standards and regulations.
  • Answer all inquiries knowledgeably and within HIPPA guidelines with minimal error.
  • Complied with HIPPAA laws, Diversity Principles, Policy and Procedures.
  • Maintained accounts with the highest regard to HIPPA regulations.
  • Followed script and HIPPA Policies to obtain records.
  • Completed HIPPA and Customer Service training.
  • Follow all HIPPA procedures and guidelines.
  • Adhered to the Hippa Policy when information was requested.
  • General Counsel, HIPPA, PII, ERISA, IRS).
  • Collect on past due medical bills Bill Medicare and Medicaid andPrivate Pay insurance companies Adhere to HIPPA Laws Offer monthly payment.

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40. New Clients

low Demand
Here's how New Clients is used in Call Center Specialist jobs:
  • Demonstrated the ability to sell services to new clients and upgrade existing clients to premium plans.
  • Provided new clients with vehicle tutorials for daily travel along with safety guidelines for emergency cases.
  • Greet and meet new clients as well issued badges.
  • Served as point of contact for new clients.
  • Performed outgoing welcome calls to new clients.
  • Managed claim check endorsements* Customer service* Assisted in opening claims for new clients* Scheduled home inspections*

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41. Customer Feedback

low Demand
Here's how Customer Feedback is used in Call Center Specialist jobs:
  • Collected customer feedback regarding their moving experience.
  • Provide customer feedback to management for improvement.
  • Serviced 15-20 calls per hour with exceptional customer feedback.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided seamless customer support by responding promptly to customer needs, soliciting customer feedback to improve service; exceeds departmental expectations.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.

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42. Community Resources

low Demand
Here's how Community Resources is used in Call Center Specialist jobs:
  • Screen incoming disaster calls gathering information directing clients to community resources.
  • Maintained case files, referral directories, and information on community resources and similar office work pertaining to service.
  • Connect community resources available for callers financial, medical, basic and mental health needs.
  • Researched community resources to discover those that would best suit clients' needs.
  • Provided community resources through the 211 call center.
  • Maintained data base of community resources.
  • Administer direct & indirect financial aid program Identify community resources and coordination for financial aid
  • Provided callers with other community resources to promote family wellbeing.

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43. Company Policies

low Demand
Here's how Company Policies is used in Call Center Specialist jobs:
  • Trained or instructed employees in job duties, company policies and arranged for training to be provided.
  • Managed and disciplined new employees as needed to ensure compliance with company policies and facilitate learning.
  • Assisted customers over the telephone with questions relating to transportation schedules, fares and company policies.
  • Conducted coaching meetings, reviewed company policies and procedures, and reviewed calls to ensure quality.
  • Assisted with new hires and training for company policies and procedures.
  • Coached teams w/ questions regarding company policies and procedures.
  • Explained company policies and terms of usage.
  • Understand and explain company policies and procedures.

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44. Potential Customers

low Demand
Here's how Potential Customers is used in Call Center Specialist jobs:
  • Answer inquiries from customer, potential customers, financial and educational institutions, business partners, internal customers and others.
  • Analyzed software information to assess risk of potential customers and to determine possible fraud.
  • Answer inquiries from customer, potential customers, financial institutions, business partners.
  • Assure quality and accurate representation of products; represent the company professionally and ensure that potential customers have an exceptional experience.
  • Received over 200 inbound calls attracting potential customers by answering billing questions and giving suggestive information about other products and services.
  • Hosted promotional events in collaboration with semi-annual Microsoft Tour and various university organizations to create brand awareness and attract potential customers.

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45. CMS

low Demand
Here's how CMS is used in Call Center Specialist jobs:
  • Communicated with various departments in maintaining relationships and resolving inquires using CMS for Call center reporting.
  • Monitored senior management CMS reporting requests.
  • Provided training to call center management on CMS Supervisor, CMS, and BCMS, including in-depth report interpretation.
  • Observed the CMS within the Call Center and routed calls out to vendors as needed.
  • Specialized in training Call Center Administrators to design and program their CM & CMS Supervisor.
  • Monitored CMS System usage, make recommendations for improvements and determines CMS system requirements.
  • Completed investigations on CMS to assist the Pricing Specialists with quotes.
  • Lead communication between internal and external NGS and CMS partners.
  • Created CMS Custom Reports using screen painter and Designer.
  • Performed initial CMS programming for all new switches.
  • Performed CMS upgrades, and Historical Data Migrations.
  • Performed CMS & PBX Link Administration.
  • Performed detailed and complete analysis of Vectors, vdn's, and agents from both PBX and CMS systems.
  • Provide training and support for all functions of the Avaya CMS application.
  • Administer Avaya CMS for various Morgan Stanley locations remotely.

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46. General Public

low Demand
Here's how General Public is used in Call Center Specialist jobs:
  • Received calls from the general public and patients, assisting them with appointment scheduling, information and/or referrals.
  • Establish and maintain good customer relations with the general public, caregivers and fellow employees.
  • Greet, informed and advised visitors and the general public regarding agency operations.

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47. Verizon

low Demand
Here's how Verizon is used in Call Center Specialist jobs:
  • Answered inbound calls for Verizon Wireless Helped customers with various issues related to their cell phone Answered inbound calls for Verizon Wireless
  • Performed expanded Customer Service and technical support duties for Verizon Wireless client base in a busy call center environment.
  • Coached and developed associates in Sales & Customer Care to meet Verizon's quality objectives.
  • Performed extensive research in Verizon's inventory and design applications TIRKS WFA, and AAIS.
  • Provided clarification and direction to associates on the specific protocols of Verizon Performed device activations and troubleshooting techniques.
  • Provided heavy telephone support/communication for AARP, Sam's Club, Verizon Wireless, Mitsubishi and Wal-Mart membership enrollment/cancellation.

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48. Payment Arrangements

low Demand
Here's how Payment Arrangements is used in Call Center Specialist jobs:
  • Assisted patients with payment arrangements or financial assistance.
  • Perform collection activities for past due borrowers, establish payment arrangements, and mail letters to borrowers.
  • Set up payment arrangements for accounts that were unable to be settled at that time.
  • Skip tracing, Schedule payment arrangements and offered solutions to save and update accurate accounts.
  • Received calls from customers to work-out payment arrangements to determine reasons for non-payment.
  • Calculated payment arrangements and plans to fit borrower's specific situation.
  • Recognized for Team Work ethics Highest Rate successful Payment Arrangements

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49. Product Information

low Demand
Here's how Product Information is used in Call Center Specialist jobs:
  • Responded to all customer inquiries in timely manner, provided product information and knowledge with customers while making personal recommendations.
  • Provided service and product information and processed order request.
  • Answered an average 75 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Assist members with basic IRA, credit card, auto, and personal loan product information.
  • Obtained and verified the customer contact and product information, clearly documenting all details provided.
  • Provide service/product information; take loan applications; perform transfers and account adjustments; research.

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50. CRM

low Demand
Here's how CRM is used in Call Center Specialist jobs:
  • Negotiated and managed new alliance relationships with key CRM partners including Nice Systems, representing $2MM+ in annual services revenue.
  • Handled Garnishments, New Store Openings, creates and monitors Payroll Cases in CRM (Case Tracking application).
  • Analyzed business situations to make technical recommendations for CRM services to support South Florida regional sales teams.
  • Assisted in the selection of a vendor for an agency-wide Customer Relationship Management (CRM) system.
  • Monitor call queues to ensure adequate coverage daily use of SAP/CRM
  • Used data entry and collation skills for MS Office and CRM software.Technologies: MS Office, CRM
  • Create issues in AGConnect (a SAP CRM application package).
  • Assisted in project management and deployment of eService site for Siebel-based CRM system.
  • Certified Radio Marketing Consultant (CRMC) Call center-customer service Software support

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20 Most Common Skill for a Call Center Specialist

Customer Service32.3%
Phone Calls13.6%
Data Entry6.4%
Outbound Calls4.9%
Technical Support4.4%
High Call Volume3.9%
Scheduling Appointments3.8%
Online3.6%

Typical Skill-Sets Required For A Call Center Specialist

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
25.9%
25.9%
2
2
Phone Calls
Phone Calls
10.9%
10.9%
3
3
Data Entry
Data Entry
5.2%
5.2%
4
4
Outbound Calls
Outbound Calls
4%
4%
5
5
Technical Support
Technical Support
3.6%
3.6%
6
6
High Call Volume
High Call Volume
3.1%
3.1%
7
7
Scheduling Appointments
Scheduling Appointments
3.1%
3.1%
8
8
Online
Online
2.9%
2.9%
9
9
Credit Card Transactions
Credit Card Transactions
2.8%
2.8%
10
10
Customer Accounts
Customer Accounts
2.2%
2.2%
11
11
Customer Calls
Customer Calls
2.1%
2.1%
12
12
Internet
Internet
2.1%
2.1%
13
13
New Accounts
New Accounts
1.9%
1.9%
14
14
Customer Complaints
Customer Complaints
1.8%
1.8%
15
15
Computer System
Computer System
1.7%
1.7%
16
16
Customer Information
Customer Information
1.7%
1.7%
17
17
Telephone Calls
Telephone Calls
1.6%
1.6%
18
18
Insurance Companies
Insurance Companies
1.6%
1.6%
19
19
Troubleshoot
Troubleshoot
1.2%
1.2%
20
20
Patient Care
Patient Care
1.1%
1.1%
21
21
Billing Questions
Billing Questions
1%
1%
22
22
Medical Records
Medical Records
1%
1%
23
23
Accurate Information
Accurate Information
0.9%
0.9%
24
24
Health Care
Health Care
0.9%
0.9%
25
25
Medicaid
Medicaid
0.8%
0.8%
26
26
Customer Care
Customer Care
0.8%
0.8%
27
27
Sales Goals
Sales Goals
0.8%
0.8%
28
28
Loan Applications
Loan Applications
0.8%
0.8%
29
29
Law Enforcement
Law Enforcement
0.7%
0.7%
30
30
Problem Resolution
Problem Resolution
0.7%
0.7%
31
31
Special Projects
Special Projects
0.7%
0.7%
32
32
Avaya
Avaya
0.7%
0.7%
33
33
Appropriate Departments
Appropriate Departments
0.7%
0.7%
34
34
Service Information
Service Information
0.7%
0.7%
35
35
Customer Questions
Customer Questions
0.6%
0.6%
36
36
Crisis Intervention
Crisis Intervention
0.6%
0.6%
37
37
Hipaa
Hipaa
0.6%
0.6%
38
38
Powerpoint
Powerpoint
0.6%
0.6%
39
39
Hippa
Hippa
0.5%
0.5%
40
40
New Clients
New Clients
0.5%
0.5%
41
41
Customer Feedback
Customer Feedback
0.5%
0.5%
42
42
Community Resources
Community Resources
0.5%
0.5%
43
43
Company Policies
Company Policies
0.5%
0.5%
44
44
Potential Customers
Potential Customers
0.5%
0.5%
45
45
CMS
CMS
0.5%
0.5%
46
46
General Public
General Public
0.5%
0.5%
47
47
Verizon
Verizon
0.5%
0.5%
48
48
Payment Arrangements
Payment Arrangements
0.5%
0.5%
49
49
Product Information
Product Information
0.5%
0.5%
50
50
CRM
CRM
0.5%
0.5%

67,340 Call Center Specialist Jobs

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