Whether you're a recent graduate or you've just quit your job and looking for an opportunity to bridge the pay gap, choosing a profession as a call center supervisor may be a perfect opening for you. Starting a career in a call center may be a great way to get your foot in the door at, possibly, a large multinational company, as the chances to grow are incredible. Not only this, but a job as a call center supervisor offers professional stability, flexible schedules, pretty high salaries, prestige, and exciting perks of a gym, game rooms, coffee, and snacks on duty. It's an outstanding opportunity to enhance your communication skills and transferrable, soft skills you may need in any job down the road.
As a call center supervisor, your core duty is to oversee the happenings of the call center, ensure it is functioning in its best capacity to help customers. Working as a call center supervisor, usually, you may spend your time on a call-floor with agents, assisting and training employees, monitoring representative progress, and coaching them to provide excellent services to customers. Your working hours typically include unsocial hours (outside of the usual 9-5 schedule), particularly in the early stages of your career. However, most call centers allow you to customize your schedule, meaning you can keep your holidays free or work the hours that are best for you and your lifestyle. Depending on the work situation, you may need to work nights, weekends, and holidays too.
To get a position as a call center supervisor, most commonly, you may need a high school diploma or equivalent. However, earning a college-level or an associate degree in management, public relation, or a computer-related field may help pump your resume. Most employers look for an individual with technical or vocational education, having experience in customer service, and employee supervision or relevant to the industry. To succeed as a call center supervisor, you must have proficiency in technology, excellent leadership and customer service skills, and an ability to motivate employees and evaluate their performance. Supervising the call agents, you may expect to make an average annual wage of $28,000 with additional benefits of bonuses, health, insurance, gym membership, and store discounts. Not only that, but career advancement chances are remarkable as a call center supervisor. With appropriate experience and advanced customer-centric skills, you may move onto other job roles in this field, like call center manager, team captain, or even a sales manager.