Working as a Call Center Supervisor

There is more than meets the eye when it comes to being a call center supervisor. For example, did you know that they make an average of $13.8 an hour? That's $28,701 a year!

What Does a Call Center Supervisor Do

There are certain skills that many call center supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed management skills, leadership skills and computer skills.

When it comes to the most important skills required to be a call center supervisor, we found that a lot of resumes listed 18.7% of call center supervisors included customer service, while 9.8% of resumes included procedures, and 9.0% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the call center supervisor job title. But what industry to start with? Most call center supervisors actually find jobs in the professional and technology industries.

How To Become a Call Center Supervisor

If you're interested in becoming a call center supervisor, one of the first things to consider is how much education you need. We've determined that 35.5% of call center supervisors have a bachelor's degree. In terms of higher education levels, we found that 6.1% of call center supervisors have master's degrees. Even though some call center supervisors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a call center supervisor. When we researched the most common majors for a call center supervisor, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on call center supervisor resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a call center supervisor. In fact, many call center supervisor jobs require experience in a role such as customer service representative. Meanwhile, many call center supervisors also have previous career experience in roles such as cashier or sales associate.

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Average Salary$28,701
Job Growth Rate%

Call Center Supervisor Jobs

Call Center Supervisor Career Paths

Top Careers Before Call Center Supervisor
Cashier12.4 %
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Top Careers After Call Center Supervisor
Cashier9.0 %
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What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Call Center Supervisor

Call Center Supervisors in America make an average salary of $28,701 per year or $14 per hour. The top 10 percent makes over $42,000 per year, while the bottom 10 percent under $19,000 per year.
Average Salary
$28,701

Best Paying Cities

City
Average Salary

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Benefit Call Center Supervisor
Benefit Call Center Supervisor
Randstad
Randstad
07/29/2020
07/29/2020
$37,56607/29/2020
$37,566
Call Center Role!! !
Call Center Role!! !
Aerotek
Aerotek
07/28/2020
07/28/2020
$22,95707/28/2020
$22,957
Call Center
Call Center
The Alpha Group
The Alpha Group
07/28/2020
07/28/2020
$31,30507/28/2020
$31,305
Bilingual Call Center
Bilingual Call Center
Randstad
Randstad
07/27/2020
07/27/2020
$31,30507/27/2020
$31,305
Call Center Position Available
Call Center Position Available
Sykes
Sykes
07/27/2020
07/27/2020
$25,04407/27/2020
$25,044
See More Recent Salaries

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Call Center Supervisor Demographics

Gender

Female

58.6 %

Male

36.7 %

Unknown

4.7 %
Ethnicity

White

60.7 %

Hispanic or Latino

18.5 %

Black or African American

11.6 %
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Foreign Languages Spoken

Spanish

74.4 %

French

9.4 %

Portuguese

2.3 %
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Call Center Supervisor Education

Schools

Strayer University

12.0 %

Ashford University

10.1 %

Kaplan University

7.2 %

Miami Dade College

6.2 %
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Majors

Business

36.5 %

Psychology

6.5 %

Criminal Justice

5.8 %

Health Care Administration

5.0 %
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Degrees

Bachelors

35.5 %

High School Diploma

26.1 %

Associate

18.8 %

Certificate

7.3 %
Show More

Entry Level Jobs For Becoming A Call Center Supervisor

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Call Center Supervisor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.7% of call center supervisors listed customer service on their resume, but soft skills such as management skills and leadership skills are important as well.

Best States For a Call Center Supervisor

Some places are better than others when it comes to starting a career as a call center supervisor. The best states for people in this position are Rhode Island, Connecticut, New Hampshire, and Maine. Call center supervisors make the most in Rhode Island with an average salary of $37,245. Whereas in Connecticut and New Hampshire, they would average $36,834 and $36,630, respectively. While call center supervisors would only make an average of $36,484 in Maine, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Rhode Island

Total Call Center Supervisor Jobs:
79
Highest 10% Earn:
$59,000
Location Quotient:
1.4
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Connecticut

Total Call Center Supervisor Jobs:
249
Highest 10% Earn:
$59,000
Location Quotient:
1.23
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Maine

Total Call Center Supervisor Jobs:
64
Highest 10% Earn:
$54,000
Location Quotient:
1.01
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Call Center Supervisor Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a call center supervisor. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless call center supervisor resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Call Center Supervisor Resume

At Zippia, we went through countless call center supervisor resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

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Top Call Center Supervisor Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ call center supervisors and discovered their number of call center supervisor opportunities and average salary. Through our research, we concluded that Comcast was the best, especially with an average salary of $49,284. Maximus follows up with an average salary of $44,777, and then comes Teleperformance with an average of $28,130. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a call center supervisor. The employers include Maximus, ManpowerGroup, and Adecco Staffing, USA

1. Comcast
4.7
Avg. Salary: 
$49,284
Call Center Supervisors Hired: 
171+
2. Maximus
4.4
Avg. Salary: 
$44,777
Call Center Supervisors Hired: 
139+
3. Teleperformance
3.8
Avg. Salary: 
$28,130
Call Center Supervisors Hired: 
135+
4. AT&T
4.7
Avg. Salary: 
$61,738
Call Center Supervisors Hired: 
117+
5. Xerox
4.7
Avg. Salary: 
$44,553
Call Center Supervisors Hired: 
113+
6. Convergys
4.3
Avg. Salary: 
$28,526
Call Center Supervisors Hired: 
98+

Call Center Supervisor Videos

Recently Added Call Center Supervisor Jobs

Updated October 2, 2020