What is a Call Center Supervisor

Whether you're a recent graduate or you've just quit your job and looking for an opportunity to bridge the pay gap, choosing a profession as a call center supervisor may be a perfect opening for you. Starting a career in a call center may be a great way to get your foot in the door at, possibly, a large multinational company, as the chances to grow are incredible. Not only this, but a job as a call center supervisor offers professional stability, flexible schedules, pretty high salaries, prestige, and exciting perks of a gym, game rooms, coffee, and snacks on duty. It's an outstanding opportunity to enhance your communication skills and transferrable, soft skills you may need in any job down the road.

As a call center supervisor, your core duty is to oversee the happenings of the call center, ensure it is functioning in its best capacity to help customers. Working as a call center supervisor, usually, you may spend your time on a call-floor with agents, assisting and training employees, monitoring representative progress, and coaching them to provide excellent services to customers. Your working hours typically include unsocial hours (outside of the usual 9-5 schedule), particularly in the early stages of your career. However, most call centers allow you to customize your schedule, meaning you can keep your holidays free or work the hours that are best for you and your lifestyle. Depending on the work situation, you may need to work nights, weekends, and holidays too.

To get a position as a call center supervisor, most commonly, you may need a high school diploma or equivalent. However, earning a college-level or an associate degree in management, public relation, or a computer-related field may help pump your resume. Most employers look for an individual with technical or vocational education, having experience in customer service, and employee supervision or relevant to the industry. To succeed as a call center supervisor, you must have proficiency in technology, excellent leadership and customer service skills, and an ability to motivate employees and evaluate their performance. Supervising the call agents, you may expect to make an average annual wage of $28,000 with additional benefits of bonuses, health, insurance, gym membership, and store discounts. Not only that, but career advancement chances are remarkable as a call center supervisor. With appropriate experience and advanced customer-centric skills, you may move onto other job roles in this field, like call center manager, team captain, or even a sales manager.

There is more than meets the eye when it comes to being a Call Center Supervisor. For example, did you know that they make an average of $13.53 an hour? That's $28,146 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.

What Does a Call Center Supervisor Do

There are certain skills that many Call Center Supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Leadership skills, Management skills and Time-management skills.

Learn more about what a Call Center Supervisor does

How To Become a Call Center Supervisor

If you're interested in becoming a Call Center Supervisor, one of the first things to consider is how much education you need. We've determined that 45.4% of Call Center Supervisors have a bachelor's degree. In terms of higher education levels, we found that 4.8% of Call Center Supervisors have master's degrees. Even though most Call Center Supervisors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Call Center Supervisor. When we researched the most common majors for a Call Center Supervisor, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Call Center Supervisor resumes include High School Diploma degrees or Diploma degrees.

You may find that experience in other jobs will help you become a Call Center Supervisor. In fact, many Call Center Supervisor jobs require experience in a role such as Customer Service Representative. Meanwhile, many Call Center Supervisors also have previous career experience in roles such as Cashier or Sales Associate.

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Average Salary
$28,146
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
194,225
Job Openings
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Call Center Supervisor Career Paths

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Average Salary for a Call Center Supervisor

Call Center Supervisors in America make an average salary of $28,146 per year or $14 per hour. The top 10 percent makes over $36,000 per year, while the bottom 10 percent under $21,000 per year.
Average Salary
$28,146
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Call Center Supervisor Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Call Center Supervisor. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Call Center Supervisor Resume

At Zippia, we went through countless Call Center Supervisor resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Call Center Supervisor Resume Examples And Templates

Call Center Supervisor Demographics

Call Center Supervisor Gender Statistics

female

58.6 %

male

36.7 %

unknown

4.7 %

Call Center Supervisor Ethnicity Statistics

White

64.3 %

Hispanic or Latino

18.2 %

Black or African American

9.9 %

Call Center Supervisor Foreign Languages Spoken Statistics

Spanish

74.4 %

French

9.4 %

Portuguese

2.3 %
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Call Center Supervisor Education

Call Center Supervisor Majors

38.4 %

Call Center Supervisor Degrees

Bachelors

45.4 %

Associate

21.3 %

High School Diploma

18.8 %

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High School / GED
Associate
Bachelor's
Master's
Doctorate

Top Colleges for Call Center Supervisors

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108
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Top Skills For a Call Center Supervisor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.0% of Call Center Supervisors listed Procedures on their resume, but soft skills such as Leadership skills and Management skills are important as well.

12 Call Center Supervisor RESUME EXAMPLES

Best States For a Call Center Supervisor

Some places are better than others when it comes to starting a career as a Call Center Supervisor. The best states for people in this position are Alaska, Hawaii, California, and Massachusetts. Call Center Supervisors make the most in Alaska with an average salary of $39,732. Whereas in Hawaii and California, they would average $35,654 and $33,390, respectively. While Call Center Supervisors would only make an average of $33,162 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Call Center Supervisor Jobs:
402
Highest 10% Earn:
$44,000
Location Quotient:
2.12
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. West Virginia

Total Call Center Supervisor Jobs:
474
Highest 10% Earn:
$43,000
Location Quotient:
2.18
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Hampshire

Total Call Center Supervisor Jobs:
221
Highest 10% Earn:
$48,000
Location Quotient:
0.88
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Call Center Supervisors

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Top Call Center Supervisor Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Call Center Supervisors and discovered their number of Call Center Supervisor opportunities and average salary. Through our research, we concluded that Comcast was the best, especially with an average salary of $29,450. Maximus follows up with an average salary of $28,334, and then comes Teleperformance with an average of $27,341. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Call Center Supervisor. The employers include Henry Ford Health System, Maximus, and UnitedHealth Group

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