There is more than meets the eye when it comes to being a call center supervisor. For example, did you know that they make an average of $13.8 an hour? That's $28,701 a year!
There are certain skills that many call center supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed management skills, leadership skills and computer skills.
When it comes to the most important skills required to be a call center supervisor, we found that a lot of resumes listed 18.7% of call center supervisors included customer service, while 9.8% of resumes included procedures, and 9.0% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the call center supervisor job title. But what industry to start with? Most call center supervisors actually find jobs in the professional and technology industries.
If you're interested in becoming a call center supervisor, one of the first things to consider is how much education you need. We've determined that 35.5% of call center supervisors have a bachelor's degree. In terms of higher education levels, we found that 6.1% of call center supervisors have master's degrees. Even though some call center supervisors have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a call center supervisor. When we researched the most common majors for a call center supervisor, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on call center supervisor resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a call center supervisor. In fact, many call center supervisor jobs require experience in a role such as customer service representative. Meanwhile, many call center supervisors also have previous career experience in roles such as cashier or sales associate.