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Call center supervisor demographics and statistics in the US

Call center supervisor demographics research summary. Zippia estimates call center supervisor demographics and statistics in the United States by using a database of 30 million profiles. Our call center supervisor estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about call center supervisors after extensive research and analysis:

  • There are over 31,557 call center supervisors currently employed in the United States.
  • 60.1% of all call center supervisors are women, while 39.9% are men.
  • The average call center supervisor age is 47 years old.
  • The most common ethnicity of call center supervisors is White (60.1%), followed by Hispanic or Latino (19.2%), Black or African American (10.1%) and Asian (5.3%).
  • Call center supervisors are most in-demand in Las Vegas, NV.
  • The finance industry is the highest-paying for call center supervisors.
  • 8% of all call center supervisors are LGBT.
On this page
Call center supervisor demographics by:

Call center supervisor gender statistics

60.1% of call center supervisors are women and 39.9% of call center supervisors are men.
  • Female, 60.1%
  • Male, 39.9%

Call center supervisor gender ratio

GenderPercentages
Female60.1%
Male39.9%

Call center supervisor gender pay gap

Women earn 90¢ for every $1 earned by men

male-income
Male income
$40,612
female-income
Female income
$36,358

Call center supervisor gender ratio over time

This data breaks down the percentage of men and women in call center supervisor positions over time. Currently, 60.1% of call center supervisors are female.
Male
Female
100%
80%
60%
40%
20%
0%
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021

Call center supervisor gender ratio by year

YearMaleFemale
201046.56%53.44%
201145.61%54.39%
201247.87%52.13%
201348.05%51.95%
201447.38%52.62%
201547.58%52.42%
201649.23%50.77%
201747.51%52.49%
201845.79%54.21%
201940.90%59.10%
202038.89%61.11%
202139.95%60.05%

Call center supervisor related jobs gender ratio

We compared call center supervisors with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.

Job titleMaleFemale
Office Manager/Receptionist7%93%
Billing Office Manager8%92%
Office Manager/Office Coordinator9%91%
Call Center Supervisor40%60%
Chief Load Dispatcher90%10%
Chief Service Observer91%9%
Chief Order Dispatcher93%8%
Male
Female
100%
75%
50%
25%
0%

Chief Order Dispatcher

Chief Service Observer
Chief Load Dispatcher
Call Center Supervisor
Office Manager/Office Coordinator
Billing Office Manager
Office Manager/Receptionist
0%
25%
50%
75%
100%

Call center supervisor demographics by race

The most common ethnicity among call center supervisors is White, which makes up 60.1% of all call center supervisors. Comparatively, 19.2% of call center supervisors are Hispanic or Latino and 10.1% of call center supervisors are Black or African American.
  • White, 60.1%
  • Hispanic or Latino, 19.2%
  • Black or African American, 10.1%
  • Asian, 5.3%
  • Unknown, 4.7%
  • American Indian and Alaska Native, 0.6%

Call center supervisor race

Call center supervisor racePercentages
White60.1%
Hispanic or Latino19.2%
Black or African American10.1%
Asian5.3%
Unknown4.7%
American Indian and Alaska Native0.6%

Call center supervisor race and ethnicity over time

See how call center supervisor racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.

Call center supervisor race and ethnicity by year

YearWhiteBlack or African AmericanAsianHispanic or Latino
201065.99%11.21%4.54%16.14%
201165.19%11.97%4.45%16.08%
201264.21%12.28%4.66%16.43%
201364.86%11.75%4.91%16.30%
201464.71%11.56%4.45%16.92%
201563.89%11.63%4.94%17.09%
201662.99%11.89%5.06%17.54%
201763.16%11.04%5.40%17.70%
201863.79%10.54%5.52%17.45%
201964.32%9.87%5.00%18.23%
202061.93%10.09%5.16%17.84%
202160.08%10.07%5.29%19.19%

Call center supervisor wage gap by race

According to our data, asian call center supervisors have the highest average salary compared to other ethnicities. Black or african american call center supervisors have the lowest average salary at $39,578.
$42,000
$41,000
$40,000
$39,000
Unknown
White
Black or African American
Asian
Hispanic or Latino
EthnicitySalary
Unknown$40,809
White$40,581
Black or African American$39,578
Asian$41,189
Hispanic or Latino$40,920
How much do call center supervisor make?

Average call center supervisor age

See how the average age of call center supervisors varies based on ethnicity and gender.
Male
Female

Call center supervisor age by race and gender

RaceMale ageFemale age
Black or African American4849
Unknown4347
Asian45.545.5
Hispanic or Latino4244
White4650
American Indian and Alaska Native50.547.5

Call center supervisor age breakdown

The average age of call center supervisors is 40+ years years old, representing 72% of the call center supervisor population.

40+ years

30-40 years

20-30 years


Call center supervisor age breakdown

Call Center Supervisor YearsPercentages
40+ years72%
30-40 years22%
20-30 years6%

Call center supervisor educational attainment

The most common degree for call center supervisors is bachelor's degree, with 45% of call center supervisors earning that degree. The second and third most common degree levels are associate degree degree at 21% and associate degree degree at 19%.
  • Bachelor's, 45%
  • Associate, 21%
  • High School Diploma, 19%
  • Diploma, 5%
  • Other Degrees, 10%

Call center supervisors by degree level

Call center supervisor degreePercentages
Bachelor's45%
Associate21%
High School Diploma19%
Diploma5%
Other Degrees10%

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Call center supervisor wage gap by degree level

According to the data, call center supervisors with a Doctorate degree earn more than those without, at $52,357 annually. With a Master's degree, call center supervisors earn a median annual income of $48,428 compared to $42,107 for call center supervisors with an Bachelor's degree.
$55,000
$51,000
$47,000
$43,000
$39,000
$35,000
$31,000
Master's Degree
High School Diploma or Less
Bachelor's Degree
Doctorate Degree
Some College/ Associate Degree
EducationSalary
Master's Degree$48,428
High School Diploma or Less$34,969
Bachelor's Degree$42,107
Doctorate Degree$52,357
Some College/ Associate Degree$36,374
Learn more about call center supervisor required education

Call center supervisor employment statistics

Most call center supervisors work for a private in the professional industry.

Company size where call center supervisors work

Below, you can see the size of companies where call center supervisors work.

< 50 employees

50 - 100 employees

100 - 500 employees

500 - 1,000 employees

1,000 - 10,000 employees

> 10,000

Call center supervisor jobs by employer size

Company sizePercentages
< 50 employees2%
50 - 100 employees8%
100 - 500 employees14%
500 - 1,000 employees7%
1,000 - 10,000 employees31%
> 10,000 employees38%

Call center supervisor jobs by company type

Employees with the call center supervisor job title have their preferences when it comes to working for a company. For instance, most call center supervisors prefer to work at private companies over public companies.

Education

Public

Private

Government

Call center supervisor jobs by sector

Company typePercentages
Education3%
Public40%
Private55%
Government2%

Call center supervisor jobs by industry

The most common industries for call center supervisors are professional, finance and technology.

Fortune 500

Professional

Finance

Technology

Telecommunication

Show More

Call center supervisor turnover and employment statistics

Call center supervisor unemployment rate over time

The unemployment rate for call center supervisors between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.

Call center supervisor unemployment rate by year

YearCall center supervisor unemployment rate
20106.58%
20116.53%
20125.43%
20134.46%
20143.39%
20152.68%
20162.53%
20172.43%
20181.88%
20191.71%
20202.89%
20213.70%

Average call center supervisor tenure

The average call center supervisor stays at their job for 1-2 years, based on the 15,367 call center supervisors resumes in Zippia's database.

Less than one year

1-2 years

3-4 years

5-7 years

8-10 years

11+ years

Call center supervisor tenure statistics

Number of yearsPercentages
Less than 1 year21%
1-2 years36%
3-4 years17%
5-7 years15%
8-10 years5%
11+ years6%

Call center supervisor LGBT ratio compared to similar jobs

Review the percent of call center supervisors that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
Job titleLGBTJob openings
Operations/Dispatch6.75%60,313
Audit Assistant6.76%12,692
Executive Administrator7.79%141,235
Call Center Supervisor8.06%-
Collection Agent8.49%47,837
Parcel Assistant8.68%10,187
Loan Clerk9.31%75,101

Similar call center supervisor jobs LGBT demographics

ProfessionPercentages of LGBT Job openings
Operations/Dispatch6.75%60,313
Audit Assistant6.76%12,692
Executive Administrator7.79%141,235
Collection Agent8.49%47,837
Parcel Assistant8.68%10,187
Loan Clerk9.31%75,101

Foreign languages spoken by call center supervisors

The most common foreign language among call center supervisors is Spanish at 74.4%. The second-most popular foreign language spoken is French at 9.4% and Portuguese is the third-most popular at 2.3%.
  • Spanish, 74.4%
  • French, 9.4%
  • Portuguese, 2.3%
  • Italian, 2.1%
  • German, 2.0%
  • Other, 9.8%

Call center supervisor languages spoken

Foreign languagePercentages
Spanish74.4%
French9.4%
Portuguese2.3%
Italian2.1%
German2.0%
Other9.8%

Call center supervisor jobs

Call center supervisor location demographics

The amount you can make as a call center supervisor can depend on where you live. For example, the highest salary of call center supervisors is $42,973. Use our chart to find out where that salary is located.

Where do call center supervisors earn the most?

Call center supervisors earn the most in Hawaii, where the average call center supervisor salary is $49,828. The map here shows where call center supervisors earn the highest salaries in the U.S. The darker areas across the 50 states highlight the highest salaries.
Average salary

Which city has the most Call Center Supervisors?

By looking through more than 15,367 resumes, we found that the most popular places for call center supervisors are New York, NY and Houston, TX.
Number of Call Center Supervisors

Call center supervisor jobs by state

RankStateNumber of jobsAverage salary
1California3,009$41,179
2Texas2,810$37,222
3Florida2,140$40,226
4Pennsylvania2,042$39,968
5Illinois1,888$41,024
6Ohio1,742$38,428
7North Carolina1,579$40,190
8New York1,494$45,038
9Georgia1,414$34,591
10Virginia1,388$40,839
11Michigan1,212$38,851
12Minnesota1,174$41,144
13Missouri1,062$37,445
14Indiana1,024$39,240
15Iowa1,013$34,052
16Arizona992$37,963
17Massachusetts871$40,269
18Kentucky869$36,178
19Tennessee859$34,484
20Maryland764$42,345
21New Jersey764$41,003
22Wisconsin695$40,810
23South Carolina648$33,890
24Kansas634$38,443
25Alabama609$33,027
26Colorado604$39,555
27Washington602$42,874
28Oklahoma553$31,785
29Nebraska547$34,635
30West Virginia474$32,146
31Maine402$30,631
32New Mexico381$34,431
33Connecticut372$35,097
34Mississippi355$28,739
35Oregon352$40,812
36Nevada339$34,648
37Montana338$31,271
38Louisiana328$27,040
39North Dakota314$34,253
40Utah299$33,312
41Idaho290$32,153
42South Dakota285$40,820
43New Hampshire221$31,493
44Arkansas193$30,650
45District of Columbia165$53,946
46Rhode Island148$44,569
47Delaware145$38,595
48Wyoming132$31,864
49Hawaii100$49,828
50Alaska92$40,899
51Vermont59$31,169

Where are call center supervisors in high demand?

Call center supervisors are in high demand in Las Vegas, NV. There are currently 8 job openings for call center supervisors here. We looked over job openings to determine where in the country call center supervisors are in the most demand.
Jobs openings

Call center supervisor demographics FAQs

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Updated January 8, 2025

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