Call Center Supervisor Statistics in the US

The average employee age for call center supervisors is 46 years. The call center supervisor workforce reached a whopping 37,721 in 2020!

Among call center supervisors, we discovered that 58.6% of them are women, while 36.7% are men. The most common race/ethnicity among call center supervisors is White, which makes up 64.3% of all call center supervisors. Comparatively, there are 16.8% of the Hispanic or Latino ethnicity and 10.8% of the Black or African American ethnicity. The majority of call center supervisors are located in NY, New York and TX, Houston.

Call center supervisors are more likely to work at private companies in comparison to public companies. Taking it a step further, call center supervisors are more likely to find a job in the finance industry. Looking at call center supervisor statistics, we found was that Alaska, Hawaii, California, Massachusetts and New York are where call center supervisors find the highest salaries.

From where do we know all information about call center supervisor demographics? We analyzed 15,367 call center supervisors resumes to find out what the average demographics are for the job position. Just to be clear, by demographics we mean the study of population-based factors like age, race, and sex. On top of scouring through resumes, we also took note of job proposals from employers and Census Bureau data. And guess what? We found some pretty interesting information.

Call Center Supervisor Diversity

From race to gender and even age, we found the average demographic information on those who work as call center supervisors. Keep reading to find out what the results for call center supervisors were.

Call Center Supervisor Gender Ratio

Among call center supervisors, 58.6% of them are women compared to 36.7% which are men.

Job Title
  • Female, 58.6%
  • Male, 36.7%
  • Unknown, 4.7%

Call Center Supervisor Ethnic Breakdown

The most common ethnicity among call center supervisors is White, which makes up 64.3% of all call center supervisors. Comparatively, there are 16.8% of the Hispanic or Latino ethnicity and 10.8% of the Black or African American ethnicity.

Job Title
  • White, 64.3%
  • Hispanic or Latino, 16.8%
  • Black or African American, 10.8%
  • Asian, 5.4%
  • Unknown, 2.1%
  • American Indian and Alaska Native, 0.6%

Foreign Languages Spoken By Call Center Supervisors

The chart below shows that 74.4% of call center supervisors speak Spanish. The second-most popular foreign language spoken is French at 9.4% and Portuguese is the third-most popular at 2.3%.

Job Title
  • Spanish, 74.4%
  • French, 9.4%
  • Portuguese, 2.3%
  • Italian, 2.1%
  • Russian, 2.0%
  • Other, 9.8%

Call Center Supervisor Race And Ethnicity Over Time

Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2008-2018 among call center supervisors.

  • White
  • Asian
  • Hispanic or Latino
  • Black or African American

Call Center Supervisor Gender Over Time

This data shows how men and women predominate in the call center supervisor position over time.

Male
Female
43%
40%
37%
34%
31%
28%
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018

Call Center Supervisor Unemployment Rate Over Time

The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of call center supervisors changed.

  • Unemployment rate

Age Based On Ethnicity And Gender

We determined the average age of call center supervisors based on ethnicity and gender.

Male
Female

Number Of Years On The Job For Call Center Supervisor

By looking over 15,367 call center supervisors resumes, we figured out that the average call center supervisor enjoys staying at their job for 1-2 years for a percentage of 36%.

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Less than one year

1-2 years

3-4 years

5-7 years

8-10 years

11+ years

Call Center Supervisor Age Breakdown

This chart breaks down the ages of call center supervisor employees. Interestingly enough, the average age of call center supervisors is 40+ years old, which represents 69% of the population.

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20-30 years

30-40 years

40+ years

Comparing The Gender Ratio of Call Center Supervisors with Other Job Titles

We compared this job title with other job titles to see how gender percentages varied. As you can see, chief order dispatcher and field service supervisor have the biggest difference in gender.

Compare Jobs
Job Titleascdesc
Maleasc
Femaleascdesc
Office Manager/Receptionist10%86%
Dental Office Manager12%85%
Front Office Administrator12%84%
Call Center Supervisor37%59%
Chief Service Observer82%9%
Field Service Supervisor85%13%
Chief Order Dispatcher90%10%
Male
Female
100%
75%
50%
25%
0%
Chief Order Dispatcher
Field Service Supervisor
Chief Service Observer
Call Center Supervisor
Front Office Administrator
Dental Office Manager
Office Manager/Receptionist
0%
25%
50%
75%
100%

Comparing The LGBT Ratio of Call Center Supervisors with Other Job Titles

After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to call center supervisors.

Compare Jobs
Job Titleascdesc
LGBTasc
Medical Billing Clerk11.07%
Office Services Associate12.31%
Call Center Supervisor13.28%
Project Planner14.99%
Caller15.36%
Data Entry Associate16.24%
Work Force Advisor24.95%

How Much Do Women Make Compared To Man As Call Center Supervisor?

male-income
Male Income
$28,899
female-income
Female Income
$27,027

Call Center Supervisor Income By Gender And Race/Ethnicity

We found interesting that Asian men and White men make more money compared to others.

  • Male
  • Female
$30,726
$29,923
$29,121
$28,318
$27,515
$26,712
$25,910
Asian
Black or African American
Hispanic or Latino
White

Call Center Supervisor Income By Race/Ethnicity And Education

This chart shows the impact that education has on the income level of different ethnicities.

All Race and Ethnicity
Educationascdesc
Incomeasc
High School Diploma or Less$27,324
Some College/ Associate Degree$27,985
Bachelor's Degree$30,340
Master's Degree$34,604

Call Center Supervisor Income By Race/Ethnicity And Education

This chart shows the impact that education has on the income level of different ethnicities.

  • Asian
  • Black or African American
  • Hispanic or Latino
  • White
$38,866
$36,735
$34,604
$32,473
$30,342
$28,211
$26,081
$23,950
High School Diploma or Less
Some College/ Associate Degree
Bachelor's Degree
Master's Degree

Call Center Supervisor Heatmaps

The amount you can make as a call center supervisor can depend on where you live. For example, the highest salary of call center supervisors is $34,466. Use our chart to find out where that salary is located.

Where Do Call Center Supervisors Earn The Most?

The map here shows where call center supervisors earn the highest salaries in the U.S. The darker areas across the 50 states highlight the highest salaries.

Average Salary

Where Are Call Center Supervisors Located?

By looking through more than 15,367 resumes, we found that the most popular places for call center supervisors are NY, New York and TX, Houston.

Number of Call Center Supervisors

Where Are Call Center Supervisors In High Demand?

We looked over job openings to determine where in the country call center supervisors are in the most demand.

Jobs Openings

Call Center Supervisor Employment Statistics

This section highlights the information we gathered about the types of businesses and industries that employ call center supervisors. We found that the most common company type is private. In addition, the industry that employs the most call center supervisors is the finance industry.

What Percentage Of Call Center Supervisor Jobs Are Remote?

3.7% Remote

Freelance, outsourced or remote workers who spend much of their time working from home.

96.3% On-Site

Some of the vacancies require to stay on-site without possibility of working remotely.

Company Size

We created this chart to show you the average size of companies that typically hire call center supervisors.

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< 50 employees

50 - 100 employees

100 - 500 employees

500 - 1,000 employees

1,000 - 10,000 employees

> 10,000

The Types Of Companies Call Center Supervisor Work In

Employees with the call center supervisor job title have their preferences when it comes to working for a company. For instance, most call center supervisors prefer to work at private companies over public companies.

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Public

Private

Government

Education

Industry Concentration

Just based on the number of employees within each industry, we were able to determine the most common industries that employ call center supervisors. Those industries include finance, technology and professional.

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Fortune 500

Technology

Finance

Professional

Retail

Call Center Supervisor Jobs