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Call center supervisor education requirements
Updated January 8, 2025
4 min read
There are several educational requirements to become a call center supervisor. Call center supervisors usually study business, psychology, or communication. 45% of call center supervisors hold a bachelor's degree, and 21% hold an associate degree. We analyzed 15,367 real call center supervisor resumes to see exactly what call center supervisor education sections show.
The most common colleges for call center supervisors are the University of Phoenix and the University of Phoenix.
There are also many online call center supervisor courses to help get the education required to be a call center supervisor.
There are certain call center supervisor certifications that you should consider. These call center supervisor certifications include Certified Pharmacy Technician (CPhT) and Certified Professional - Human Resource (IPMA-CP).
What education do you need to become a call center supervisor?
What degree do you need to be a call center supervisor?
- Bachelor's, 45%
- Associate, 21%
- High School Diploma, 19%
- Diploma, 5%
- Other Degrees, 10%
What should I major in to become a call center supervisor?
- Business, 38%
- Psychology, 7%
- Communication, 5%
- Criminal Justice, 5%
- Other Majors, 45%
Most common colleges for call center supervisors
| Call center supervisor common college | Percentages |
|---|---|
| University of Phoenix | 34.13% |
| Strayer University | 6.50% |
| DeVry University | 5.88% |
| Ashford University | 4.88% |
| Miami Dade College | 4.50% |
Best majors for call center supervisors
| Rank | Major | Percentages |
|---|---|---|
| 1 | Business | 38.4% |
| 2 | Psychology | 6.5% |
| 3 | Communication | 5.5% |
| 4 | Criminal Justice | 4.9% |
| 5 | General Studies | 4.4% |
Best colleges for call center supervisors
The best colleges for call center supervisors are Stanford University, Northwestern University, and University of Pennsylvania.
A call center supervisor with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for call center supervisors. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become call center supervisors.
1. California State University - Bakersfield
Bakersfield, CA • Private
In-state tuition
$7,309
Enrollment
9,142
2. Stanford University
Stanford, CA • Private
In-state tuition
$51,354
Enrollment
7,083
3. University of Pennsylvania
Philadelphia, PA • Private
In-state tuition
$55,584
Enrollment
10,764
4. University of Minnesota - Twin Cities
Minneapolis, MN • Private
In-state tuition
$14,760
Enrollment
31,451
5. Cornell University
Ithaca, NY • Private
In-state tuition
$55,188
Enrollment
15,105
6. University of California, Berkeley
Berkeley, CA • Private
In-state tuition
$14,184
Enrollment
30,845
7. Northwestern University
Evanston, IL • Private
In-state tuition
$54,568
Enrollment
8,451
8. Western Carolina University
Cullowhee, NC • Private
In-state tuition
$3,926
Enrollment
9,835
9. SUNY College of Agriculture & Technology at Morrisville
Morrisville, NY • Private
In-state tuition
$8,670
Enrollment
2,758
10. Pennsylvania State University
University Park, PA • Private
In-state tuition
$18,454
Enrollment
40,108
20 best online courses for call center supervisors
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Top 10 most affordable universities for call center supervisors
The most affordable schools for call center supervisors are Baruch College of the City University of New York, california state university - bakersfield, and university of florida.
If the best universities for call center supervisors are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for call center supervisors.
1. Baruch College of the City University of New York
New York, NY • Private
In-state tuition
$7,262
Cost of attendance
14,046
2. California State University - Bakersfield
Bakersfield, CA • Private
In-state tuition
$7,309
Cost of attendance
16,714
3. University of Florida
Gainesville, FL • Private
In-state tuition
$6,381
Cost of attendance
21,034
4. SUNY Farmingdale
Farmingdale, NY • Private
In-state tuition
$8,306
Cost of attendance
16,091
5. University of Puerto Rico - Mayaguez
Mayaguez, PR • Private
In-state tuition
$4,094
Cost of attendance
14,302
6. California State University - Dominguez Hills
Carson, CA • Private
In-state tuition
$6,942
Cost of attendance
14,469
7. Dickinson State University
Dickinson, ND • Private
In-state tuition
$6,768
Cost of attendance
15,506
8. Clayton State University
Morrow, GA • Private
In-state tuition
$5,419
Cost of attendance
17,697
9. Brigham Young University
Provo, UT • Private
In-state tuition
$5,620
Cost of attendance
18,136
10. SUNY Polytechnic Institute
Utica, NY • Private
In-state tuition
$8,238
Cost of attendance
21,567
Top 10 hardest universities to get into for call center supervisors
The hardest universities for call center supervisors to get into are Stanford University, Northwestern University, and University of Pennsylvania.
Some great schools for call center supervisors are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for call center supervisors based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.
1. Stanford University
Stanford, CA • Private
Admissions rate
4%
SAT average
1,497
2. Northwestern University
Evanston, IL • Private
Admissions rate
8%
SAT average
1,508
3. University of Pennsylvania
Philadelphia, PA • Private
Admissions rate
8%
SAT average
1,492
4. Boston University
Boston, MA • Private
Admissions rate
22%
SAT average
1,420
5. Cornell University
Ithaca, NY • Private
Admissions rate
11%
SAT average
1,471
6. New York University
New York, NY • Private
Admissions rate
20%
SAT average
1,419
7. University of Southern California
Los Angeles, CA • Private
Admissions rate
13%
SAT average
1,445
8. University of California, Berkeley
Berkeley, CA • Private
Admissions rate
15%
SAT average
1,448
9. Vanderbilt University
Nashville, TN • Private
Admissions rate
10%
SAT average
1,514
10. George Washington University, The
Washington, DC • Private
Admissions rate
42%
SAT average
1,380
Top 10 easy-to-apply-to universities for call center supervisors
The easiest schools for call center supervisors to get into are D'Youville College, gwynedd mercy university, and mount saint mary's university.
Some schools are much easier to get into. If you want to start your career as a call center supervisor without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for call center supervisors.
1. D'Youville College
Buffalo, NY • Private
Admissions rate
100%
SAT average
1,072
2. Gwynedd Mercy University
Gwynedd Valley, PA • Private
Admissions rate
92%
SAT average
1,031
3. Mount Saint Mary's University
Los Angeles, CA • Private
Admissions rate
84%
SAT average
1,031
4. Felician University
Lodi, NJ • Private
Admissions rate
81%
SAT average
999
5. Barry University
Miami, FL • Private
Admissions rate
91%
SAT average
1,006
6. Life University
Marietta, GA • Private
Admissions rate
94%
SAT average
979
7. Oregon Institute of Technology
Klamath Falls, OR • Private
Admissions rate
96%
SAT average
1,139
8. Presentation College
Aberdeen, SD • Private
Admissions rate
97%
SAT average
1,050
9. Oklahoma Wesleyan University
Bartlesville, OK • Private
Admissions rate
68%
SAT average
964
10. Fresno Pacific University
Fresno, CA • Private
Admissions rate
85%
SAT average
1,053
Average call center supervisor salary by education level
| Call center supervisor education level | Call center supervisor salary |
|---|---|
| Master's Degree | $48,428 |
| High School Diploma or Less | $34,969 |
| Bachelor's Degree | $42,107 |
| Doctorate Degree | $52,357 |
| Some College/ Associate Degree | $36,374 |
Call center supervisor education FAQs
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Updated January 8, 2025
Updated January 8, 2025