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Become A Call Center Team Leader

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Working As A Call Center Team Leader

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does A Call Center Team Leader Do At Wells Fargo

* Training and coaching junior Customer Service Representatives toward our Breakaway Performance model.
* Resolving routine and escalated problems.
* Providing technical support through research and utilization of company resources.
* Acting as a back-up to a supervisor as needed.
* Conducting team meetings and huddles.
* Reviewing daily reports including quality assurance and customer satisfaction.
* Actively providing feedback and recommendations to improve processes, policies, team performance, and customer satisfaction; completing special projects as assigned.
* Work Shift*_: Monday
* Friday,
* am
* pm PST* | Saturday and Sunday Off!
* Shift Differential Pay* applies to 4+ hours worked after 4pm

What Does A Call Center Team Leader Do At Randstad

* Coordinating operations and activities for the Call Center
* Provide feedback on performance
* Monitoring customer service metrics are met
* Handling complaint calls
* Provide training and development support to representatives
* Working hours: 8:00 am to 6:00 pm Monday
* Friday

What Does A Call Center Team Leader Do At Kforce

Manage team KPI's and goals on a daily basis

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Call Center Team Leader jobs

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Full Time
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Top Skills for A Call Center Team Leader

CustomerServiceRepresentativesProceduresSupervisorCallsInboundCallsCustomerSatisfactionPhoneCallsOutboundCallsCustomerInquiriesCompanyPoliciesSalesRepresentativesCustomerComplaintsHighVolumeTechnicalSupportDataEntryServiceLevelsCustomerIssuesCustomerServiceCallsPerformanceReviewsTrainingMaterialsProcessImprovements

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Top Call Center Team Leader Skills

  1. Customer Service Representatives
  2. Procedures
  3. Supervisor Calls
You can check out examples of real life uses of top skills on resumes here:
  • Served as floor monitor for approximately 30 customer service representatives assisting with problem calls when needed.
  • Participated in team processes to develop vision and procedures in an attrition of Mexico's Call Center.
  • Take escalated supervisor calls as needed and actively participates in call listening sessions and calibrates for call quality.
  • Answered inbound calls and made out bound calls.
  • Received highest level of customer satisfaction ratings from both internal and external customers based on survey results.

Top Call Center Team Leader Employers

Call Center Team Leader Videos

Day in the Life of a Area Leader

What makes for a great team leader within a front line operation?

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