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Call Center Team Leader Careers

Call center employees have a lot of responsibility. They help their company achieve its goals by improving sales, directly assisting customers with problems that are often complicated, and more. They need guidance and support in order to do their job, which the call center team leader provides.

A call center team leader works directly with a team of call center employees and manages their concerns so that they can meet the company's goals. The team leader can motivate the team in order to hit any sales targets and monitor calls to make sure employees are meeting company standards. Sometimes, if a customer has a particularly difficult question, the call center team leader steps in to help them directly.

Many companies rely on call centers to help their customers, from health insurance providers to banks. It's no surprise then that the demand for call center team leaders is expected to grow by 9 percent by 2028.

There is more than meets the eye when it comes to being a call center team leader. For example, did you know that they make an average of $20.11 an hour? That's $41,825 a year!

Between 2018 and 2028, the career is expected to grow 9% and produce 28,900 job opportunities across the U.S.

What Does a Call Center Team Leader Do

There are certain skills that many call center team leaders have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, communication skills and creativity.

When it comes to the most important skills required to be a call center team leader, we found that a lot of resumes listed 15.1% of call center team leaders included customer service, while 10.5% of resumes included outbound calls, and 8.1% of resumes included procedures. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the call center team leader job title. But what industry to start with? Most call center team leaders actually find jobs in the technology and finance industries.

How To Become a Call Center Team Leader

If you're interested in becoming a call center team leader, one of the first things to consider is how much education you need. We've determined that 33.7% of call center team leaders have a bachelor's degree. In terms of higher education levels, we found that 7.5% of call center team leaders have master's degrees. Even though some call center team leaders have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a call center team leader. When we researched the most common majors for a call center team leader, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on call center team leader resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a call center team leader. In fact, many call center team leader jobs require experience in a role such as customer service representative. Meanwhile, many call center team leaders also have previous career experience in roles such as call center representative or cashier.

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Average Salary
$41,825
Average Salary
Job Growth Rate
9%
Job Growth Rate
Job Openings
63,950
Job Openings

Call Center Team Leader Career Paths

Top Careers Before Call Center Team Leader

Cashier
8.4 %

Top Careers After Call Center Team Leader

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Call Center Team Leader

Call Center Team Leaders in America make an average salary of $41,825 per year or $20 per hour. The top 10 percent makes over $60,000 per year, while the bottom 10 percent under $29,000 per year.
Average Salary
$41,825

Best Paying Cities

City
ascdesc
Average Salarydesc
Norwood, MA
Salary Range39k - 64k$50k$50,493
Chicago, IL
Salary Range36k - 56k$45k$45,122
Cypress, CA
Salary Range33k - 60k$45k$45,087
San Antonio, TX
Salary Range31k - 59k$43k$43,346
Palm Beach Gardens, FL
Salary Range31k - 57k$43k$42,624
High Point, NC
Salary Range30k - 51k$40k$39,851
$26k
$64k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Covid Lab Call Center Lead
Covid Lab Call Center Lead
Colorado State
Colorado State
01/28/2021
01/28/2021
$44,76001/28/2021
$44,760
Benefits Call Center Lead
Benefits Call Center Lead
Godshall Recruiting
Godshall Recruiting
11/19/2020
11/19/2020
$48,00011/19/2020
$48,000
Call Center Team Lead
Call Center Team Lead
Randstad
Randstad
10/10/2020
10/10/2020
$37,56610/10/2020
$37,566
Call Center Team Lead
Call Center Team Lead
State of Oklahoma
State of Oklahoma
09/23/2020
09/23/2020
$40,00009/23/2020
$40,000
Call Center Team Leader
Call Center Team Leader
Randstad
Randstad
09/22/2020
09/22/2020
$35,47909/22/2020
$35,479
See More Recent Salaries

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Call Center Team Leader Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Call Center Team Leader. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Call Center Team Leader Resume

At Zippia, we went through countless Call Center Team Leader resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Call Center Team Leader Demographics

Gender

female

60.7 %

male

35.5 %

unknown

3.9 %

Ethnicity

White

63.9 %

Hispanic or Latino

17.0 %

Black or African American

10.9 %

Foreign Languages Spoken

Spanish

75.0 %

French

5.0 %

Arabic

3.8 %
See More Demographics

Call Center Team Leader Education

Majors

Business
35.8 %

Degrees

Bachelors

33.7 %

High School Diploma

26.2 %

Associate

21.1 %

Top Colleges for Call Center Team Leaders

1. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Public

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Public

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Public

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Public

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Public

In-State Tuition
$18,454
Enrollment
40,108
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Call Center Team Leader

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.1% of call center team leaders listed customer service on their resume, but soft skills such as analytical skills and communication skills are important as well.

Best States For a Call Center Team Leader

Some places are better than others when it comes to starting a career as a call center team leader. The best states for people in this position are New York, Minnesota, Massachusetts, and Alaska. Call center team leaders make the most in New York with an average salary of $57,053. Whereas in Minnesota and Massachusetts, they would average $52,369 and $50,236, respectively. While call center team leaders would only make an average of $49,814 in Alaska, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Call Center Team Leader Jobs:
333
Highest 10% Earn:
$104,000
Location Quotient:
1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Minnesota

Total Call Center Team Leader Jobs:
1,577
Highest 10% Earn:
$74,000
Location Quotient:
1.19
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Massachusetts

Total Call Center Team Leader Jobs:
1,768
Highest 10% Earn:
$79,000
Location Quotient:
0.97
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Call Center Team Leader Employers

1. Randstad USA
4.1
Avg. Salary: 
$37,647
Call Center Team Leaders Hired: 
43+
2. Wells Fargo
4.7
Avg. Salary: 
$43,883
Call Center Team Leaders Hired: 
35+
3. Xerox
4.7
Avg. Salary: 
$47,133
Call Center Team Leaders Hired: 
31+
4. Verizon Communications
4.7
Avg. Salary: 
$43,979
Call Center Team Leaders Hired: 
27+
5. AT&T
4.8
Avg. Salary: 
$43,829
Call Center Team Leaders Hired: 
20+
6. Comcast
4.7
Avg. Salary: 
$39,542
Call Center Team Leaders Hired: 
18+

Call Center Team Leader Videos

Updated October 2, 2020