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PERSONALIZED JOBS

Become A Call Center Team Leader

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Working As A Call Center Team Leader

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does A Call Center Team Leader Do At Wells Fargo

* Training and coaching junior Customer Service Representatives toward our Breakaway Performance model.
* Resolving routine and escalated problems.
* Providing technical support through research and utilization of company resources.
* Acting as a back-up to a supervisor as needed.
* Conducting team meetings and huddles.
* Reviewing daily reports including quality assurance and customer satisfaction.
* Actively providing feedback and recommendations to improve processes, policies, team performance, and customer satisfaction; completing special projects as assigned.
* Work Shift*_: Monday
* Friday,
* am
* pm PST* | Saturday and Sunday Off!
* Shift Differential Pay* applies to 4+ hours worked after 4pm

What Does A Call Center Team Leader Do At Randstad

* Coordinating operations and activities for the Call Center
* Provide feedback on performance
* Monitoring customer service metrics are met
* Handling complaint calls
* Provide training and development support to representatives
* Working hours: 8:00 am to 6:00 pm Monday
* Friday

What Does A Call Center Team Leader Do At Kforce

Manage team KPI's and goals on a daily basis

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Call Center Team Leader jobs

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Call Center Team Leader Career Paths

Call Center Team Leader
Project Manager Program Manager General Manager
Account Manager
5 Yearsyrs
Operations Manager Plant Manager General Manager
Area Manager
7 Yearsyrs
Account Manager Account Executive Sales Manager
Branch Manager
6 Yearsyrs
Recruiter Driver Call Center Representative
Call Center Manager
6 Yearsyrs
Technical Support Specialist Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Call Center Manager Operations Manager General Manager
District Manager
7 Yearsyrs
Call Center Supervisor Call Center Manager Operations Manager
General Manager
7 Yearsyrs
Specialist Account Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Recruiter Human Resources Manager Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
Sales Manager Office Manager Account Manager
National Account Manager
8 Yearsyrs
Sales Manager General Manager Account Executive
Office Manager
5 Yearsyrs
Call Center Supervisor Operations Manager
Operations Director
9 Yearsyrs
Workforce Management Analyst Analyst Finance Analyst
Operations Manager
7 Yearsyrs
Account Manager Sales Manager Operations Manager
Plant Manager
11 Yearsyrs
Workforce Management Analyst Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Technical Support Specialist Business Analyst Quality Assurance Lead
Quality Assurance Manager
9 Yearsyrs
Operations Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
Call Center Manager Project Manager Program Manager
Senior Manager
10 Yearsyrs
Specialist Analyst Assistant Vice President
Vice President And Manager
10 Yearsyrs
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Average Length of Employment
Center Supervisor 3.3 years
Team Leader 3.0 years
Team Manager 3.0 years
Team Supervisor 2.8 years
Top Employers Before
Cashier 4.0%
Manager 3.7%
Supervisor 2.7%
Top Employers After
Supervisor 3.9%
Specialist 1.9%

Call Center Team Leader Demographics

Gender

Female

63.1%

Male

35.2%

Unknown

1.7%
Ethnicity

White

79.3%

Hispanic or Latino

12.6%

Asian

5.9%

Unknown

1.6%

Black or African American

0.6%
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Languages Spoken

Spanish

71.4%

French

8.2%

Portuguese

4.1%

Italian

4.1%

Turkish

2.0%

Urdu

2.0%

Hindi

2.0%

Russian

2.0%

Korean

2.0%

Arabic

2.0%
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Call Center Team Leader Education

Schools

University of Phoenix

29.1%

Strayer University

6.3%

Kaplan University

5.5%

University of Connecticut

4.7%

Wayne State University

3.9%

Henry Ford College

3.9%

Michigan State University

3.9%

Oakland Community College

3.9%

College of DuPage

3.9%

Southern New Hampshire University

3.9%

Northeastern University

3.9%

Kean University

3.1%

Georgia State University

3.1%

Western Governors University

3.1%

Tidewater Community College

3.1%

Capella University

3.1%

Concorde Career College

3.1%

Tallahassee Community College

3.1%

Prince George's Community College

2.4%

Moorpark College

2.4%
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Majors

Business

36.6%

Criminal Justice

5.4%

Psychology

5.4%

Health Care Administration

4.9%

Management

4.7%

Communication

4.7%

General Studies

3.8%

Computer Science

3.3%

Liberal Arts

3.3%

Marketing

3.3%

Accounting

3.3%

Medical Assisting Services

3.1%

Human Resources Management

2.9%

Nursing

2.8%

Political Science

2.8%

Education

2.4%

Information Technology

2.3%

Biology

1.7%

English

1.7%

Hospitality Management

1.7%
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Degrees

Bachelors

35.8%

Other

34.2%

Associate

14.3%

Masters

9.1%

Certificate

4.3%

Diploma

1.1%

License

0.8%

Doctorate

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Call Center Team Leader

CustomerServiceRepresentativesProceduresSupervisorCallsInboundCallsCustomerSatisfactionPhoneCallsOutboundCallsCustomerInquiriesCompanyPoliciesSalesRepresentativesCustomerComplaintsHighVolumeTechnicalSupportDataEntryServiceLevelsCustomerIssuesCustomerServiceCallsPerformanceReviewsTrainingMaterialsProcessImprovements

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Top Call Center Team Leader Skills

  1. Customer Service Representatives
  2. Procedures
  3. Supervisor Calls
You can check out examples of real life uses of top skills on resumes here:
  • Served as floor monitor for approximately 30 customer service representatives assisting with problem calls when needed.
  • Participated in team processes to develop vision and procedures in an attrition of Mexico's Call Center.
  • Take escalated supervisor calls as needed and actively participates in call listening sessions and calibrates for call quality.
  • Answered inbound calls and made out bound calls.
  • Received highest level of customer satisfaction ratings from both internal and external customers based on survey results.

Top Call Center Team Leader Employers

Call Center Team Leader Videos

Day in the Life of a Area Leader

What makes for a great team leader within a front line operation?

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