Call center employees have a lot of responsibility. They help their company achieve its goals by improving sales, directly assisting customers with problems that are often complicated, and more. They need guidance and support in order to do their job, which the call center team leader provides.
A call center team leader works directly with a team of call center employees and manages their concerns so that they can meet the company's goals. The team leader can motivate the team in order to hit any sales targets and monitor calls to make sure employees are meeting company standards. Sometimes, if a customer has a particularly difficult question, the call center team leader steps in to help them directly.
Many companies rely on call centers to help their customers, from health insurance providers to banks. It's no surprise then that the demand for call center team leaders is expected to grow by 9 percent by 2028.
There is more than meets the eye when it comes to being a call center team leader. For example, did you know that they make an average of $20.11 an hour? That's $41,825 a year!
Between 2018 and 2028, the career is expected to grow 9% and produce 28,900 job opportunities across the U.S.
There are certain skills that many call center team leaders have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, communication skills and creativity.
When it comes to the most important skills required to be a call center team leader, we found that a lot of resumes listed 15.1% of call center team leaders included customer service, while 10.5% of resumes included outbound calls, and 8.1% of resumes included procedures. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the call center team leader job title. But what industry to start with? Most call center team leaders actually find jobs in the technology and finance industries.
If you're interested in becoming a call center team leader, one of the first things to consider is how much education you need. We've determined that 33.7% of call center team leaders have a bachelor's degree. In terms of higher education levels, we found that 7.5% of call center team leaders have master's degrees. Even though some call center team leaders have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a call center team leader. When we researched the most common majors for a call center team leader, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on call center team leader resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a call center team leader. In fact, many call center team leader jobs require experience in a role such as customer service representative. Meanwhile, many call center team leaders also have previous career experience in roles such as call center representative or cashier.