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Call center team leader demographics and statistics in the US

Call center team leader demographics research summary. Zippia estimates call center team leader demographics and statistics in the United States by using a database of 30 million profiles. Our call center team leader estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about call center team leaders after extensive research and analysis:

  • There are over 58,954 call center team leaders currently employed in the United States.
  • 61.6% of all call center team leaders are women, while 38.4% are men.
  • The average call center team leader age is 47 years old.
  • The most common ethnicity of call center team leaders is White (60.4%), followed by Hispanic or Latino (18.4%), Black or African American (10.7%) and Asian (5.2%).
  • Call center team leaders are most in-demand in Oak Brook, IL.
  • The finance industry is the highest-paying for call center team leaders.
  • 8% of all call center team leaders are LGBT.
On this page
Call center team leader demographics by:

Call center team leader gender statistics

61.6% of call center team leaders are women and 38.4% of call center team leaders are men.
  • Female, 61.6%
  • Male, 38.4%

Call center team leader gender ratio

GenderPercentages
Female61.6%
Male38.4%

Call center team leader gender pay gap

Women earn 93¢ for every $1 earned by men

male-income
Male income
$42,687
female-income
Female income
$39,722

Call center team leader gender ratio over time

This data breaks down the percentage of men and women in call center team leader positions over time. Currently, 61.6% of call center team leaders are female.
Male
Female
100%
80%
60%
40%
20%
0%
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021

Call center team leader gender ratio by year

YearMaleFemale
201044.91%55.09%
201143.96%56.04%
201246.22%53.78%
201346.39%53.61%
201445.72%54.28%
201545.93%54.07%
201647.57%52.43%
201745.86%54.14%
201844.15%55.85%
201939.30%60.70%
202037.32%62.68%
202138.37%61.63%

Call center team leader related jobs gender ratio

We compared call center team leaders with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.

Job titleMaleFemale
Office Manager/Receptionist7%93%
Billing Office Manager8%92%
Office Manager/Office Coordinator9%91%
Call Center Team Leader38%62%
Chief Load Dispatcher90%10%
Chief Service Observer91%9%
Chief Order Dispatcher93%8%
Male
Female
100%
75%
50%
25%
0%

Chief Order Dispatcher

Chief Service Observer
Chief Load Dispatcher
Call Center Team Leader
Office Manager/Office Coordinator
Billing Office Manager
Office Manager/Receptionist
0%
25%
50%
75%
100%

Call center team leader demographics by race

The most common ethnicity among call center team leaders is White, which makes up 60.4% of all call center team leaders. Comparatively, 18.4% of call center team leaders are Hispanic or Latino and 10.7% of call center team leaders are Black or African American.
  • White, 60.4%
  • Hispanic or Latino, 18.4%
  • Black or African American, 10.7%
  • Asian, 5.2%
  • Unknown, 4.7%
  • American Indian and Alaska Native, 0.6%

Call center team leader race

Call center team leader racePercentages
White60.4%
Hispanic or Latino18.4%
Black or African American10.7%
Asian5.2%
Unknown4.7%
American Indian and Alaska Native0.6%

Call center team leader race and ethnicity over time

See how call center team leader racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.

Call center team leader race and ethnicity by year

YearWhiteBlack or African AmericanAsianHispanic or Latino
201066.32%11.80%4.44%15.34%
201165.52%12.56%4.36%15.28%
201264.55%12.86%4.56%15.63%
201365.19%12.34%4.82%15.49%
201465.04%12.14%4.36%16.12%
201564.22%12.21%4.84%16.29%
201663.33%12.48%4.96%16.74%
201763.50%11.63%5.30%16.90%
201864.12%11.13%5.42%16.64%
201964.65%10.46%4.91%17.42%
202062.27%10.68%5.06%17.04%
202160.41%10.66%5.19%18.39%

Call center team leader wage gap by race

According to our data, asian call center team leaders have the highest average salary compared to other ethnicities. Black or african american call center team leaders have the lowest average salary at $41,977.
$44,000
$43,000
$42,000
$41,000
Unknown
White
Black or African American
Asian
Hispanic or Latino
EthnicitySalary
Unknown$42,822
White$42,666
Black or African American$41,977
Asian$43,081
Hispanic or Latino$42,898
How much do call center team leader make?

Average call center team leader age

See how the average age of call center team leaders varies based on ethnicity and gender.
Male
Female

Call center team leader age by race and gender

RaceMale ageFemale age
Black or African American4849
Unknown4347
Asian45.545.5
Hispanic or Latino4244
White4650
American Indian and Alaska Native50.547.5

Call center team leader age breakdown

The average age of call center team leaders is 40+ years years old, representing 72% of the call center team leader population.

40+ years

30-40 years

20-30 years


Call center team leader age breakdown

Call Center Team Leader YearsPercentages
40+ years72%
30-40 years22%
20-30 years6%

Call center team leader educational attainment

The most common degree for call center team leaders is bachelor's degree, with 45% of call center team leaders earning that degree. The second and third most common degree levels are associate degree degree at 25% and associate degree degree at 17%.
  • Bachelor's, 45%
  • Associate, 25%
  • High School Diploma, 17%
  • Master's, 4%
  • Other Degrees, 9%

Call center team leaders by degree level

Call center team leader degreePercentages
Bachelor's45%
Associate25%
High School Diploma17%
Master's4%
Other Degrees9%

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Call center team leader wage gap by degree level

According to the data, call center team leaders with a Doctorate degree earn more than those without, at $50,361 annually. With a Master's degree, call center team leaders earn a median annual income of $47,868 compared to $43,704 for call center team leaders with an Bachelor's degree.
$51,000
$48,000
$45,000
$42,000
$39,000
$36,000
Master's Degree
High School Diploma or Less
Bachelor's Degree
Doctorate Degree
Some College/ Associate Degree
EducationSalary
Master's Degree$47,868
High School Diploma or Less$38,727
Bachelor's Degree$43,704
Doctorate Degree$50,361
Some College/ Associate Degree$39,732
Learn more about call center team leader required education

Call center team leader employment statistics

Most call center team leaders work for a private in the finance industry.

Company size where call center team leaders work

Below, you can see the size of companies where call center team leaders work.

< 50 employees

50 - 100 employees

100 - 500 employees

500 - 1,000 employees

1,000 - 10,000 employees

> 10,000

Call center team leader jobs by employer size

Company sizePercentages
< 50 employees3%
50 - 100 employees9%
100 - 500 employees22%
500 - 1,000 employees7%
1,000 - 10,000 employees26%
> 10,000 employees34%

Call center team leader jobs by company type

Employees with the call center team leader job title have their preferences when it comes to working for a company. For instance, most call center team leaders prefer to work at private companies over public companies.

Education

Public

Private

Government

Call center team leader jobs by sector

Company typePercentages
Education5%
Public40%
Private53%
Government2%

Call center team leader jobs by industry

The most common industries for call center team leaders are finance, professional and health care.

Fortune 500

Finance

Professional

Health Care

Technology

Show More

Call center team leader turnover and employment statistics

Call center team leader unemployment rate over time

The unemployment rate for call center team leaders between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.

Call center team leader unemployment rate by year

YearCall center team leader unemployment rate
20106.58%
20116.53%
20125.43%
20134.46%
20143.39%
20152.68%
20162.53%
20172.43%
20181.88%
20191.71%
20202.89%
20213.70%

Average call center team leader tenure

The average call center team leader stays at their job for 1-2 years, based on the 2,833 call center team leaders resumes in Zippia's database.

Less than one year

1-2 years

3-4 years

5-7 years

8-10 years

11+ years

Call center team leader tenure statistics

Number of yearsPercentages
Less than 1 year15%
1-2 years41%
3-4 years18%
5-7 years15%
8-10 years5%
11+ years6%

Call center team leader LGBT ratio compared to similar jobs

Review the percent of call center team leaders that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
Job titleLGBTJob openings
Public Safety Dispatcher6.75%25,700
Senior Accounting Clerk6.76%82,627
Senior Office Assistant7.79%77,390
Call Center Team Leader8.06%-
Recovery Agent8.49%41,218
Postal Clerk8.68%93,101
Loan Closer9.31%11,431

Similar call center team leader jobs LGBT demographics

ProfessionPercentages of LGBT Job openings
Public Safety Dispatcher6.75%25,700
Senior Accounting Clerk6.76%82,627
Senior Office Assistant7.79%77,390
Recovery Agent8.49%41,218
Postal Clerk8.68%93,101
Loan Closer9.31%11,431

Foreign languages spoken by call center team leaders

The most common foreign language among call center team leaders is Spanish at 75.0%. The second-most popular foreign language spoken is French at 5.0% and Arabic is the third-most popular at 3.8%.
  • Spanish, 75.0%
  • French, 5.0%
  • Arabic, 3.8%
  • Portuguese, 2.5%
  • Italian, 2.5%
  • Other, 11.2%

Call center team leader languages spoken

Foreign languagePercentages
Spanish75.0%
French5.0%
Arabic3.8%
Portuguese2.5%
Italian2.5%
Other11.2%

Call center team leader jobs

Call center team leader location demographics

The amount you can make as a call center team leader can depend on where you live. For example, the highest salary of call center team leaders is $47,435. Use our chart to find out where that salary is located.

Where do call center team leaders earn the most?

Call center team leaders earn the most in New York, where the average call center team leader salary is $48,543. The map here shows where call center team leaders earn the highest salaries in the U.S. The darker areas across the 50 states highlight the highest salaries.
Average salary

Which city has the most Call Center Team Leaders?

By looking through more than 2,833 resumes, we found that the most popular places for call center team leaders are Atlanta, GA and Houston, TX.
Number of Call Center Team Leaders

Call center team leader jobs by state

RankStateNumber of jobsAverage salary
1California5,150$40,769
2Pennsylvania3,288$35,389
3Texas3,261$40,092
4Florida2,999$38,411
5Illinois2,609$45,017
6Virginia2,289$36,945
7New York2,212$48,543
8North Carolina2,120$38,955
9Georgia1,859$38,160
10Massachusetts1,768$42,132
11Ohio1,699$40,157
12Minnesota1,577$37,933
13Washington1,574$47,232
14Tennessee1,518$38,247
15Missouri1,426$37,776
16Michigan1,338$40,808
17Iowa1,080$40,119
18Oregon1,079$40,174
19Alabama1,050$37,643
20Utah1,024$41,315
21Indiana1,022$45,175
22Wisconsin1,012$40,526
23Colorado990$41,980
24Arizona877$39,789
25South Carolina814$36,879
26Kentucky803$36,197
27Arkansas792$35,366
28Oklahoma761$34,148
29Nebraska749$39,388
30New Jersey730$45,508
31Maryland725$41,220
32Kansas693$36,477
33Louisiana589$35,453
34Connecticut532$38,498
35North Dakota503$42,796
36Montana496$32,215
37South Dakota469$42,807
38Mississippi369$31,898
39Nevada363$29,476
40New Mexico344$37,774
41District of Columbia333$61,376
42Idaho306$32,863
43New Hampshire254$44,984
44Rhode Island252$44,410
45Delaware233$42,114
46Alaska206$45,050
47West Virginia204$32,438
48Wyoming150$33,905
49Maine150$35,326
50Hawaii145$42,602
51Vermont116$40,659

Where are call center team leaders in high demand?

Call center team leaders are in high demand in Oak Brook, IL. There are currently 7 job openings for call center team leaders here. We looked over job openings to determine where in the country call center team leaders are in the most demand.
Jobs openings

Call center team leader demographics FAQs

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Updated January 8, 2025

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