Call center team leader education requirements

Updated January 8, 2025

4 min read

There are several educational requirements to become a call center team leader. Call center team leaders usually study business, communication, or psychology. 45% of call center team leaders hold a bachelor's degree, and 25% hold an associate degree. We analyzed 2,833 real call center team leader resumes to see exactly what call center team leader education sections show.

The most common colleges for call center team leaders are the University of Phoenix and the University of Phoenix.

There are also many online call center team leader courses to help get the education required to be a call center team leader.

There are certain call center team leader certifications that you should consider. These call center team leader certifications include Certified Pharmacy Technician (CPhT) and Certified Management Accountant (CMA).

What education do you need to become a call center team leader?

What degree do you need to be a call center team leader?

The most common degree for call center team leaders is bachelor's degree, with 45% of call center team leaders earning that degree. The second and third most common degree levels are associate degree degree at 25% and associate degree degree at 17%.

Bachelor's, 45%

Associate, 25%

High School Diploma, 17%

Master's, 4%

Other Degrees, 9%

What should I major in to become a call center team leader?

You should major in business to become a call center team leader. 38% of call center team leaders major in business. Other common majors for a call center team leader include communication and psychology.

Business, 38%

Communication, 6%

Psychology, 6%

Criminal Justice, 6%

Other Majors, 44%

Most common colleges for call center team leaders

Call center team leaders often get their degrees at University of Phoenix, Ashford University, and Georgia State University. Here are the most common colleges for call center team leaders in the US based on their resumes.

Call center team leader common college	Percentages
University of Phoenix	27.91%
Ashford University	4.65%
Georgia State University	4.65%
DeVry University	4.65%
University of Maryland - College Park	4.65%

Show more common call center team leader colleges

Best majors for call center team leaders

Rank	Major	Percentages
1	Business	37.5%
2	Communication	6.2%
3	Psychology	5.9%
4	Criminal Justice	5.6%
5	General Studies	4.9%

Show more common call center team leader majors

Best colleges for call center team leaders

The best colleges for call center team leaders are Stanford University, Northwestern University, and University of Pennsylvania.

A call center team leader with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for call center team leaders. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become call center team leaders.

1. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Enrollment

9,142

2. Stanford University

Stanford, CA • Private

In-state tuition

$51,354

Enrollment

7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-state tuition

$55,584

Enrollment

10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-state tuition

$14,760

Enrollment

31,451

5. Cornell University

Ithaca, NY • Private

In-state tuition

$55,188

Enrollment

15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-state tuition

$14,184

Enrollment

30,845

7. Northwestern University

Evanston, IL • Private

In-state tuition

$54,568

Enrollment

8,451

8. Western Carolina University

Cullowhee, NC • Private

In-state tuition

$3,926

Enrollment

9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-state tuition

$8,670

Enrollment

2,758

10. Pennsylvania State University

University Park, PA • Private

In-state tuition

$18,454

Enrollment

40,108

20 best online courses for call center team leaders

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Top 10 most affordable universities for call center team leaders

The most affordable schools for call center team leaders are Baruch College of the City University of New York, california state university - bakersfield, and university of florida.

If the best universities for call center team leaders are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for call center team leaders.

1. Baruch College of the City University of New York

New York, NY • Private

In-state tuition

$7,262

Cost of attendance

14,046

2. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Cost of attendance

16,714

3. University of Florida

Gainesville, FL • Private

In-state tuition

$6,381

Cost of attendance

21,034

4. SUNY Farmingdale

Farmingdale, NY • Private

In-state tuition

$8,306

Cost of attendance

16,091

5. University of Puerto Rico - Mayaguez

Mayaguez, PR • Private

In-state tuition

$4,094

Cost of attendance

14,302

6. California State University - Dominguez Hills

Carson, CA • Private

In-state tuition

$6,942

Cost of attendance

14,469

7. Dickinson State University

Dickinson, ND • Private

In-state tuition

$6,768

Cost of attendance

15,506

8. Clayton State University

Morrow, GA • Private

In-state tuition

$5,419

Cost of attendance

17,697

9. Brigham Young University

Provo, UT • Private

In-state tuition

$5,620

Cost of attendance

18,136

10. SUNY Polytechnic Institute

Utica, NY • Private

In-state tuition

$8,238

Cost of attendance

21,567

Top 10 hardest universities to get into for call center team leaders

The hardest universities for call center team leaders to get into are Stanford University, Northwestern University, and University of Pennsylvania.

Some great schools for call center team leaders are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for call center team leaders based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.

1. Stanford University

Stanford, CA • Private

Admissions rate

SAT average

1,497

2. Northwestern University

Evanston, IL • Private

Admissions rate

SAT average

1,508

3. University of Pennsylvania

Philadelphia, PA • Private

Admissions rate

SAT average

1,492

4. Boston University

Boston, MA • Private

Admissions rate

22%

SAT average

1,420

5. Cornell University

Ithaca, NY • Private

Admissions rate

11%

SAT average

1,471

6. New York University

New York, NY • Private

Admissions rate

20%

SAT average

1,419

7. University of Southern California

Los Angeles, CA • Private

Admissions rate

13%

SAT average

1,445

8. University of California, Berkeley

Berkeley, CA • Private

Admissions rate

15%

SAT average

1,448

9. Vanderbilt University

Nashville, TN • Private

Admissions rate

10%

SAT average

1,514

10. George Washington University, The

Washington, DC • Private

Admissions rate

42%

SAT average

1,380

Top 10 easy-to-apply-to universities for call center team leaders

The easiest schools for call center team leaders to get into are D'Youville College, gwynedd mercy university, and mount saint mary's university.

Some schools are much easier to get into. If you want to start your career as a call center team leader without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for call center team leaders.

1. D'Youville College

Buffalo, NY • Private

Admissions rate

100%

SAT average

1,072

2. Gwynedd Mercy University

Gwynedd Valley, PA • Private

Admissions rate

92%

SAT average

1,031

3. Mount Saint Mary's University

Los Angeles, CA • Private

Admissions rate

84%

SAT average

1,031

4. Felician University

Lodi, NJ • Private

Admissions rate

81%

SAT average

999

5. Barry University

Miami, FL • Private

Admissions rate

91%

SAT average

1,006

6. Life University

Marietta, GA • Private

Admissions rate

94%

SAT average

979

7. Oregon Institute of Technology

Klamath Falls, OR • Private

Admissions rate

96%

SAT average

1,139

8. Presentation College

Aberdeen, SD • Private

Admissions rate

97%

SAT average

1,050

9. Oklahoma Wesleyan University

Bartlesville, OK • Private

Admissions rate

68%

SAT average

964

10. Fresno Pacific University

Fresno, CA • Private

Admissions rate

85%

SAT average

1,053

Average call center team leader salary by education level

Call center team leaders with a Doctorate degree earn more than those without, at $50,361 annually. With a Master's degree, call center team leaders earn a median annual income of $47,868 compared to $43,704 for call center team leaders with an Bachelor's degree.

Call center team leader education level	Call center team leader salary
Master's Degree	$47,868
High School Diploma or Less	$38,727
Bachelor's Degree	$43,704
Doctorate Degree	$50,361
Some College/ Associate Degree	$39,732

Call center team leader education FAQs

What is the best college for Call Center Team Leaders?

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Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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