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Job outlook for call center team leaders in the United States
Call center team leader job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected call center team leader job growth rate is 8% from 2018-2028.
About 28,900 new jobs for call center team leaders are projected over the next decade.
Call center team leader salaries have increased 8% for call center team leaders in the last 5 years.
There are over 58,954 call center team leaders currently employed in the United States.
There are 272,017 active call center team leader job openings in the US.
The average call center team leader salary is $38,965.
Are call center team leader jobs in demand?
Call center team leader job and salary trends over time
Call center team leader jobs over time
Call center team leader job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 58,954 | 0.02% |
| 2020 | 58,286 | 0.02% |
| 2019 | 60,761 | 0.02% |
| 2018 | 60,340 | 0.02% |
| 2017 | 59,557 | 0.02% |
Average call center team leader salary over time
Call center team leader salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $38,965 | $18.73 | +3.2% |
| 2025 | $37,745 | $18.15 | +1.5% |
| 2024 | $37,205 | $17.89 | +1.4% |
| 2023 | $36,705 | $17.65 | +1.3% |
| 2022 | $36,225 | $17.42 | +3.2% |
Call center team leader jobs by state
Most common states for call center team leaders
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | North Dakota | 755,393 | 503 | 67% |
| 2 | South Dakota | 869,666 | 469 | 54% |
| 3 | District of Columbia | 693,972 | 333 | 48% |
| 4 | Montana | 1,050,493 | 496 | 47% |
| 5 | Nebraska | 1,920,076 | 749 | 39% |
| 6 | Iowa | 3,145,711 | 1,080 | 34% |
| 7 | Utah | 3,101,833 | 1,024 | 33% |
| 8 | Minnesota | 5,576,606 | 1,577 | 28% |
| 9 | Alaska | 739,795 | 206 | 28% |
| 10 | Virginia | 8,470,020 | 2,289 | 27% |
| 11 | Pennsylvania | 12,805,537 | 3,288 | 26% |
| 12 | Massachusetts | 6,859,819 | 1,768 | 26% |
| 13 | Oregon | 4,142,776 | 1,079 | 26% |
| 14 | Arkansas | 3,004,279 | 792 | 26% |
| 15 | Wyoming | 579,315 | 150 | 26% |
| 16 | Kansas | 2,913,123 | 693 | 24% |
| 17 | Rhode Island | 1,059,639 | 252 | 24% |
| 18 | Delaware | 961,939 | 233 | 24% |
| 19 | Tennessee | 6,715,984 | 1,518 | 23% |
| 20 | Missouri | 6,113,532 | 1,426 | 23% |
Most common cities for call center team leaders
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Coppell | 1 | 2% | $39,728 |
| 2 | Lake Elsinore | 1 | 2% | $40,603 |
| 3 | McLean | 1 | 2% | $37,457 |
| 4 | Dayton | 1 | 1% | $39,473 |
| 5 | Fort Lauderdale | 1 | 1% | $38,710 |
| 6 | Grand Rapids | 1 | 1% | $40,585 |
| 7 | Hollywood | 1 | 1% | $38,721 |
| 8 | Detroit | 2 | 0% | $40,932 |
| 9 | Bakersfield | 1 | 0% | $40,831 |
| 10 | Birmingham | 1 | 0% | $37,559 |
| 11 | San Antonio | 1 | 0% | $40,489 |
Call Center Team Leader job outlook: Expert opinions
Our panel of call center team leader experts
Bethel University
Jessica Tangen Daniels Ph.D.
Associate Provost - Innovation and Partnerships, Program Director/Professor, Ed.D. Leadership in Higher EducationBethel University
Education Leadership
What skills will help Call Center Team Leaders earn the most?
Jessica Tangen Daniels Ph.D.: For educational leaders, I'm not convinced discrete skills equate to salary. Working hard and working well with others, with a disposition of humility and curiosity, is really powerful. Perhaps the combination of soft and hard skills gained through diverse experiences, positions, and institutional contexts results in the highest earning potential.