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What is a call center technician and how to become one
A call center technician provides technical support and assistance to customers via phone, email, or chat. They troubleshoot and resolve issues related to products or services offered by the company they work for. Their responsibilities include diagnosing technical problems, providing solutions, and documenting customer interactions. Call center technicians must possess excellent communication skills, patience, and technical knowledge to assist customers effectively. They may also be required to escalate complex issues to higher-level support teams.
What general advice would you give to a call center technician?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $34,630
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 10.55%
Black or African American 11.24%
Hispanic or Latino 16.47%
Unknown 5.39%
White 55.94%
Genderfemale 43.50%
male 56.50%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a call center technician?
Pros
Opportunity to learn about different products and services
Chance to improve communication and problem-solving skills
Competitive salary and benefits packages
Opportunities for bonuses or commission based on performance
Ability to work from home in some cases
Cons
High-stress job due to high call volume and customer demands
Limited opportunities for creativity or independent decision-making
May require working long hours, weekends, or holidays
Strict adherence to scripts and protocols can feel restrictive or impersonal
Constant monitoring and evaluation can feel invasive or stressful
Call center technician career paths
Key steps to become a call center technician
Explore call center technician education requirements
Start to develop specific call center technician skills
Skills Percentages Center Management 31.62% Patients 7.85% Technical Support 5.49% Phone Calls 5.34% Customer Service 4.98% Complete relevant call center technician training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New call center technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a call center technician based on U.S. Bureau of Labor Statistics data and data from real call center technician resumes.Research call center technician duties and responsibilities
- Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
- Test equipment (servers, PCs, laptops, peripherals, telephony).
- Provide local support for PCs, servers, mainframes, and web base applications.
- Maintain and monitor the security of the wireless LAN on the 802.11b Cisco environment.
Prepare your call center technician resume
When your background is strong enough, you can start writing your call center technician resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a call center technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable call center technician resume templates
Build a professional call center technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your call center technician resume.
Apply for call center technician jobs
Now it's time to start searching for a call center technician job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first call center technician job
Are you a call center technician?
Share your story for a free salary report.
Average call center technician salary
The average call center technician salary in the United States is $34,630 per year or $17 per hour. Call center technician salaries range between $22,000 and $52,000 per year.
What am I worth?
How do call center technicians rate their job?
Call center technician reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
I enjoy the challenges and learning new things . Technology is always evolving.
Customer is unwilling to provide you with necessary information in order to assist them.
Updated January 8, 2025
