This is another challenging role for people who want to pursue a career in the customer support department. Besides providing quality customer service, a call center technician handles product representation and researches issues related to documentation and call quality. They also reply to emails and respond through telephone to provide technical support to the end-users.
These technicians mostly have an associate's or bachelor's degree, but a high school diploma can often be enough to get into this position. Usually, call center technicians study pharmacy, computer science, or business. Call center technicians normally have customer service, technical support, or outbound calling experience.
On average, they earn around $16 to $17 per hour. This means that they can make more than $34,000 in a year. The career is steadily growing in the US, and you can expect more job openings for this role in the coming years.
There is more than meets the eye when it comes to being a call center technician. For example, did you know that they make an average of $16.7 an hour? That's $34,739 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many call center technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be a call center technician, we found that a lot of resumes listed 15.5% of call center technicians included customer service, while 12.0% of resumes included technical support, and 10.1% of resumes included email. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the call center technician job title. But what industry to start with? Most call center technicians actually find jobs in the technology and professional industries.
If you're interested in becoming a call center technician, one of the first things to consider is how much education you need. We've determined that 27.6% of call center technicians have a bachelor's degree. In terms of higher education levels, we found that 3.4% of call center technicians have master's degrees. Even though some call center technicians have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a call center technician. When we researched the most common majors for a call center technician, we found that they most commonly earn associate degree degrees or bachelor's degree degrees. Other degrees that we often see on call center technician resumes include high school diploma degrees or diploma degrees.
You may find that experience in other jobs will help you become a call center technician. In fact, many call center technician jobs require experience in a role such as customer service representative. Meanwhile, many call center technicians also have previous career experience in roles such as cashier or sales associate.