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Working as a Call Center Technician

This is another challenging role for people who want to pursue a career in the customer support department. Besides providing quality customer service, a call center technician handles product representation and researches issues related to documentation and call quality. They also reply to emails and respond through telephone to provide technical support to the end-users.

These technicians mostly have an associate's or bachelor's degree, but a high school diploma can often be enough to get into this position. Usually, call center technicians study pharmacy, computer science, or business. Call center technicians normally have customer service, technical support, or outbound calling experience.

On average, they earn around $16 to $17 per hour. This means that they can make more than $34,000 in a year. The career is steadily growing in the US, and you can expect more job openings for this role in the coming years.

There is more than meets the eye when it comes to being a call center technician. For example, did you know that they make an average of $16.7 an hour? That's $34,739 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Call Center Technician Do

There are certain skills that many call center technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a call center technician, we found that a lot of resumes listed 15.5% of call center technicians included customer service, while 12.0% of resumes included technical support, and 10.1% of resumes included email. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the call center technician job title. But what industry to start with? Most call center technicians actually find jobs in the technology and professional industries.

How To Become a Call Center Technician

If you're interested in becoming a call center technician, one of the first things to consider is how much education you need. We've determined that 27.6% of call center technicians have a bachelor's degree. In terms of higher education levels, we found that 3.4% of call center technicians have master's degrees. Even though some call center technicians have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a call center technician. When we researched the most common majors for a call center technician, we found that they most commonly earn associate degree degrees or bachelor's degree degrees. Other degrees that we often see on call center technician resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a call center technician. In fact, many call center technician jobs require experience in a role such as customer service representative. Meanwhile, many call center technicians also have previous career experience in roles such as cashier or sales associate.

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Average Salary$34,739
Job Growth Rate10%

Call Center Technician Career Paths

Top Careers Before Call Center Technician

Cashier
11.5 %

Top Careers After Call Center Technician

Cashier
10.2 %

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Call Center Technician

Call Center Technicians in America make an average salary of $34,739 per year or $17 per hour. The top 10 percent makes over $43,000 per year, while the bottom 10 percent under $27,000 per year.
Average Salary
$34,739

Best Paying Cities

City
Average Salary
Lompoc, CA
Salary Range38k - 59k$48k$47,886
Englewood, CO
Salary Range34k - 43k$39k$38,536
College Station, TX
Salary Range30k - 44k$37k$36,683
Phoenix, AZ
Salary Range30k - 44k$37k$36,623
Ann Arbor, MI
Salary Range31k - 41k$36k$36,383
Memphis, TN
Salary Range29k - 41k$35k$35,263
$24k
$59k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Call Center Tech Support
Call Center Tech Support
Healthengine
Healthengine
01/29/2021
01/29/2021
$74,61001/29/2021
$74,610
Call Center Pharmacy Technician
Call Center Pharmacy Technician
The Staffing Resource Group, Inc.
The Staffing Resource Group, Inc.
12/28/2020
12/28/2020
$35,47912/28/2020
$35,479
Call Center Pharmacy Technician
Call Center Pharmacy Technician
Rx Relief
Rx Relief
10/29/2020
10/29/2020
$33,39210/29/2020
$33,392
Technical Support-Call Center
Technical Support-Call Center
Randstad
Randstad
08/17/2020
08/17/2020
$30,26208/17/2020
$30,262
Remote Call Center Technician
Remote Call Center Technician
Aerotek
Aerotek
06/26/2020
06/26/2020
$37,56606/26/2020
$37,566
See More Recent Salaries

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Call Center Technician Demographics

Gender

male

51.5 %

female

44.4 %

unknown

4.1 %

Ethnicity

White

61.8 %

Hispanic or Latino

14.4 %

Black or African American

10.6 %

Foreign Languages Spoken

Spanish

68.4 %

French

13.2 %

Portuguese

5.3 %
See More Demographics

Call Center Technician Education

Majors

Business
15.4 %

Degrees

Associate

28.8 %

Bachelors

27.6 %

High School Diploma

24.9 %

Top Colleges for Call Center Technicians

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Public

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Public

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Public

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Call Center Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.5% of call center technicians listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Call Center Technician

Some places are better than others when it comes to starting a career as a call center technician. The best states for people in this position are Alaska, Hawaii, California, and Delaware. Call center technicians make the most in Alaska with an average salary of $52,806. Whereas in Hawaii and California, they would average $48,099 and $46,061, respectively. While call center technicians would only make an average of $41,208 in Delaware, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Alaska

Total Call Center Technician Jobs:
89
Highest 10% Earn:
$63,000
Location Quotient:
1.49
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. North Dakota

Total Call Center Technician Jobs:
131
Highest 10% Earn:
$44,000
Location Quotient:
1.37
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Hawaii

Total Call Center Technician Jobs:
93
Highest 10% Earn:
$59,000
Location Quotient:
1.06
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Call Center Technician Employers

1. AT&T
4.8
Avg. Salary: 
$33,523
Call Center Technicians Hired: 
39+
2. Teleperformance
3.8
Avg. Salary: 
$28,594
Call Center Technicians Hired: 
23+
3. Alorica
4.0
Avg. Salary: 
$29,137
Call Center Technicians Hired: 
22+
4. First Data
4.9
Avg. Salary: 
$33,513
Call Center Technicians Hired: 
22+
5. Comcast
4.7
Avg. Salary: 
$33,943
Call Center Technicians Hired: 
19+
6. Sitel
4.2
Avg. Salary: 
$33,086
Call Center Technicians Hired: 
19+

Call Center Technician Videos

Updated October 2, 2020