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There are several educational requirements to become a call director. Call directors usually study business, general studies, or psychology. 32% of call directors hold a high school diploma, and 30% hold an bachelor's degree. We analyzed 531 real call director resumes to see exactly what call director education sections show.
The most common colleges for call directors are the Broward College and the Broward College.
There are also many online call director courses to help get the education required to be a call director.
| Call director common college | Percentages |
|---|---|
| Broward College | 8.89% |
| Galen College of Nursing - San Antonio | 6.67% |
| Austin Community College | 6.67% |
| University of Phoenix | 6.67% |
| University of Texas at Austin | 6.67% |
| Rank | Major | Percentages |
|---|---|---|
| 1 | Business | 18.9% |
| 2 | General Studies | 6.8% |
| 3 | Psychology | 6.8% |
| 4 | Communication | 6.8% |
| 5 | Criminal Justice | 6.1% |
The best colleges for call directors are University of Pennsylvania, Northwestern University, and Harvard University.
A call director with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for call directors. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become call directors.
Philadelphia, PA • Private
In-state tuition
$55,584
Enrollment
10,764
Los Angeles, CA • Private
In-state tuition
$56,225
Enrollment
19,548
Evanston, IL • Private
In-state tuition
$54,568
Enrollment
8,451
Boston, MA • Private
In-state tuition
$53,948
Enrollment
17,238
University Park, PA • Private
In-state tuition
$18,454
Enrollment
40,108
Cambridge, MA • Private
In-state tuition
$50,420
Enrollment
7,582
Seattle, WA • Private
In-state tuition
$11,207
Enrollment
30,905
Austin, TX • Private
In-state tuition
$10,610
Enrollment
40,329
New York, NY • Private
In-state tuition
$51,828
Enrollment
26,339
College Park, MD • Private
In-state tuition
$10,595
Enrollment
30,184
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The most affordable schools for call directors are University of Florida, baruch college of the city university of new york, and hunter college of the city university of new york.
If the best universities for call directors are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for call directors.
Gainesville, FL • Private
In-state tuition
$6,381
Cost of attendance
21,034
New York, NY • Private
In-state tuition
$7,262
Cost of attendance
14,046
New York, NY • Private
In-state tuition
$7,182
Cost of attendance
13,998
Long Beach, CA • Private
In-state tuition
$6,798
Cost of attendance
18,306
Bakersfield, CA • Private
In-state tuition
$7,309
Cost of attendance
16,714
Tampa, FL • Private
In-state tuition
$6,410
Cost of attendance
20,456
Los Angeles, CA • Private
In-state tuition
$6,749
Cost of attendance
14,823
Tallahassee, FL • Private
In-state tuition
$5,656
Cost of attendance
21,623
Provo, UT • Private
In-state tuition
$5,620
Cost of attendance
18,136
Miami, FL • Private
In-state tuition
$6,556
Cost of attendance
19,434
The hardest universities for call directors to get into are University of Pennsylvania, Northwestern University, and Harvard University.
Some great schools for call directors are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for call directors based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.
Philadelphia, PA • Private
Admissions rate
8%
SAT average
1,492
Evanston, IL • Private
Admissions rate
8%
SAT average
1,508
Cambridge, MA • Private
Admissions rate
5%
SAT average
1,520
Baltimore, MD • Private
Admissions rate
11%
SAT average
1,513
Pittsburgh, PA • Private
Admissions rate
17%
SAT average
1,507
Saint Louis, MO • Private
Admissions rate
15%
SAT average
1,506
New York, NY • Private
Admissions rate
6%
SAT average
1,512
Los Angeles, CA • Private
Admissions rate
13%
SAT average
1,445
Boston, MA • Private
Admissions rate
19%
SAT average
1,466
Durham, NC • Private
Admissions rate
9%
SAT average
1,516
The easiest schools for call directors to get into are Mount Saint Mary's University, barry university, and university of the incarnate word.
Some schools are much easier to get into. If you want to start your career as a call director without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for call directors.
Los Angeles, CA • Private
Admissions rate
84%
SAT average
1,031
Miami, FL • Private
Admissions rate
91%
SAT average
1,006
San Antonio, TX • Private
Admissions rate
88%
SAT average
1,044
Baltimore, MD • Private
Admissions rate
78%
SAT average
1,020
Dallas, TX • Private
Admissions rate
83%
SAT average
992
Oakland, CA • Private
Admissions rate
70%
SAT average
849
Plainview, TX • Private
Admissions rate
98%
SAT average
1,003
Bartlesville, OK • Private
Admissions rate
68%
SAT average
964
California, PA • Private
Admissions rate
97%
SAT average
1,007
San Francisco, CA • Private
Admissions rate
72%
SAT average
1,054
| Call director education level | Call director salary |
|---|---|
| Master's Degree | $104,306 |
| High School Diploma or Less | $67,901 |
| Bachelor's Degree | $90,777 |
| Doctorate Degree | $111,544 |
| Some College/ Associate Degree | $72,134 |