Call director jobs near me - 335 jobs

**Posting Date**11/19/20252000 16th St, Denver, Colorado, 80202-5117, United States of America*Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.****Director of Strategy and Special Projects (DaVita SNF Dialysis)*** *DaVita SNF Dialysis (DSD) is a unique opportunity do good and do well. We are leading the expansion of a new, but proven, business model transforming how life sustaining care is delivered to one of the most vulnerable patient populations. Today, this solution is reaching only a small fraction of the patient population today creating an opportunity for rapid growth to improve the lives of more patents.**For more information please visit: .**Successful leaders in this position will significantly contribute to helping reach more of the 60,000+ dialysis patients residing in SNFs receive the benefits of highest quality renal care on site. This position has the flexibility of being based anywhere in the country (fully remote).****Essential Duties and Responsibilities:****The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.** *Lead DSD with strategy development, data, analytics, tools, and processes supporting accomplishing same store volume growth and new site expansion goals.** *Lead field-based resources responsible for supporting same store growth execution resulting in DSD achieving volume growth goals.** *Support business development teammates and DSD operations leaders with data, analytics, marketing materials, and tools to support achieving new site expansion goals.** *Provide oversight and support on projects, processes, and strategic initiatives supporting DSD achieving key clinical, financial, or operational goals as assigned.** *Support DSD communications an change management (presentations, written communications, and others) for internal and external partners and stakeholders, including DaVita senior leadership, board of directors, other village teams, partners (physicians, SNFs, health systems, payors) and others (CMS, CON boards, state regulators and law makers, etc.)****Qualifications:**** *Master's degree in business administration, health administration, or related area strongly preferred** *3+ years of directly applicable experience in a top tier consulting firm or comparable internal corporate environment.** *Advanced skills in Excel and PowerPoint required including familiarity with business intelligence and financial performance software.** *Demonstrated strong analytical, quantitative and logical thinking skills** *Excellent written and verbal communication skills. Ability to effectively translate complex concepts and detailed data into effective presentations and reports for internal and external stakeholders.** *Self-motivated, flexible, and comfortable working in a “start-up” type environment with ambiguity and requiring solving new problems.*At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.Here is what you can expect when you join our Village: • A "community first, company second" culture based on Core Values that really matter.* Clinical outcomes consistently ranked above the national average.* Award-winning education and training across multiple career paths to help you reach your potential.* Performance-based rewards based on stellar individual and team contributions.* A comprehensive benefits package designed to enhance your health, your financial well-being and your future.* Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen." Go to ************************* to learn more or apply.**What We'll Provide:**More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.* **Comprehensive benefits:** Medical, dental, vision, 401(k) match, paid time off, PTO cash out* **Support for you and your family:** Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more* **Professional development programs:** DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.#LI-LK2At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.This position will be open for a minimum of three days.The Salary Range for the role is $114,000.00 - $181,000.00 per year.If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.New York Exempt: New York City and Long Island: $64,350.00/year, Nassau, Suffolk, and Westchester counties: $64,350.00/year, Remainder of New York state: $60,405.80/year New York Non-exempt: New York City and Long Island: $16.50/hour, Nassau, Suffolk, and Westchester counties: $16.50/hour, Remainder of New York state: $15.50/hour Washington Exempt: $77,968.80/year Washington Non-exempt: Bellingham: $17.66/hour, Burien: $21.16/hour, Unincorporated King County: $20.29/hour, Renton: $20.90/hour, Seattle: $20.76/hour, Tukwila: $21.10/hour, Remainder of Washington state: $16.66/hour For location-specific minimum wage details, see the following link:Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at **Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.***DSD coordinates with local nephrologists and health systems to partner with Skilled Nursing Facilities (SNFs) to bring DaVita's industry leading kidney care to patients at their SNF residence. #J-18808-Ljbffr

A tech company specializing in data streaming is seeking a Director, Technical Revenue and Assurance. The role involves leading the revenue policy framework and providing strategic advice on ASC 606 compliance. Candidates should possess at least 10 years of experience, strong leadership skills, and knowledge of US GAAP. The position is remote-friendly, ideal for those who thrive in a collaborative environment. Join a culture that values diverse perspectives and continuous improvement. #J-18808-Ljbffr

A leading nuclear medicine company is seeking an Associate Director Field Access and Reimbursement to educate clients on reimbursement processes and facilitate patient access. The role is remote and requires collaboration with healthcare providers to resolve access issues. Ideal candidates have over 10 years in the pharmaceutical industry, strong business acumen, and excellent communication skills. This position demands a self-starter who thrives in a cross-functional work environment, ensuring communication of market access requirements effectively. #J-18808-Ljbffr

A leading health organization is seeking an Associate Director for Technology Solution Implementation in Denver. This role focuses on delivering technological solutions to align with business needs, requiring deep expertise in Oracle Financials. The suitable candidate will lead cross-functional teams and ensure that implemented solutions improve consumer experiences. This remote position requires collaboration with teams in the Eastern Time Zone, along with travel for training when necessary. #J-18808-Ljbffr

American Specialty Health Incorporated (ASH) is seeking a Concierge to join our ASHCare Managed Services department. The Concierge is an essential role serving to enhance the coordination of members and providers for the Virtual Physical & Occupational Therapy and Fall Prevention services. The Concierge verifies program eligibility, completes assessments, obtains member payment responsibilities, coordinates appointment scheduling, and provides appropriate program navigation and technical support Remote Worker Guidelines Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.) Responsibilities Coordinates intake, navigation services, and administrative support for Virtual Physical & Occupational Therapy and Fall Prevention program: Receives and responds to telephone calls, emails, and chats, greeting members with a courteous, welcoming manner and offering an introduction and pertinent information. Utilizes defined criteria to determine caller qualification for applicable programs. Gathers detailed and accurate information and enters data into company electronic systems and communication logs, including a triage survey. Schedules or reschedules, new and recurring member appointments by navigating state specific licensure requirements and applicable time zone preferences. Coordinates the collection of pre-visit information, including member cost share or payment when necessary. Reviews with member the requirements for a successful Virtual Physical & Occupational Therapy session or Fall Prevention Assessment, including necessary equipment and secured internet connection, and assists with technical support as needed. Manages time to ensure calls are answered within required time frames and appropriate follow up is conducted in a timely manner. Maintains thorough, up-to-date and confidential records regarding member experience. Exercises strict confidentiality in all matters relating to the member experience. Maintains safe, secure, and healthy work environment by following all legal and compliance requirements. Attends and participates in employee and company meetings to discuss issues and foster teamwork among department personnel. Assists with administrative duties related to the Virtual Physical & Occupational Therapists: Receives and responds to telephone calls, emails and chats from participating providers/practitioners. Assists with troubleshooting member/patient issues as it relates to access to care, scheduling, and claims. Review systems to ensure proper license and certification documentations from newly onboarded Physical Therapist. Performs other duties as assigned. Complies with all policies and standards. Qualifications High School Diploma or GED certificate required. 1 year experience with Call Center or Customer Service operations, preferably in a Managed Care or Health Care environment required. 3 years general office experience including administrative support and project management required. Computer proficiency in MS Office; Outlook, Word, Excel, SharePoint experience required. Core Competencies Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. Ability to effectively organize, prioritize, multi-task and manage time. Demonstrated accuracy and productivity in a changing environment with constant interruptions. Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. Ability to exercise strict confidentiality in all matters. Mobility Primarily sedentary, able to sit for long periods of time. Physical Requirements Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs. Environmental Conditions Work-from-home (WFH) environment. American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law. Please view Equal Employment Opportunity Posters provided by OFCCP here. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at ************** x6702. ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. #LI-Remote #Concierge #Healthcare #CallCenter #Customerservice

Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work? J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations. We are seeking a seasoned Project Director with deep expertise in Industrial Hygiene to lead complex projects across the Southeast region. This leadership role involves managing large-scale client engagements, mentoring junior staff, and driving business development initiatives. The ideal candidate will have extensive experience in asbestos, lead-based paint, mold, and indoor air quality (IAQ) assessments, as well as strong regulatory knowledge and client-facing skills. Responsibilities: * Lead and oversee industrial hygiene projects from inception to completion, ensuring quality and compliance. * Manage client relationships and serve as the primary point of contact for strategic accounts. * Conduct and review assessments for asbestos, lead-based paint, mold, and IAQ concerns. * Develop project scopes, budgets, and timelines; ensure profitability and client satisfaction. * Provide technical oversight and mentorship to project managers and field staff. * Ensure compliance with OSHA, EPA, and state-specific regulations across the Southeast. * Drive business development efforts, including proposal preparation and client presentations. * Represent J.S. Held at industry conferences and networking events. Qualifications * Degree in Industrial Hygiene, Environmental Health, Occupational Safety, or related field. * 10-20 years in industrial hygiene consulting, with at least 5 years in a leadership or project management role. * Certifications: * State-specific asbestos and lead certifications for Southeast states (e.g., Georgia, Tennessee, North Carolina, Florida). * Mold and IAQ credentials such as CIAQP or AIHA accreditation preferred. * Proven ability to manage large, complex projects and teams. * Strong business development and client relationship skills. * Excellent communication and leadership abilities. Additional Information Some of the Benefits We Have Include J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team's needs. * Our flexible work environment allows employees to work remotely, when needed * Flexible Time Off Policy * Medical, Dental, and Vision Insurance * 401k Match * Commuter Benefits A reasonable estimate of the salary range for this role is $120,000- $180,000. Any offered salary range is based on a wide array of factors including but not limited to skillset, experience, training, location, scope of role, management responsibility, etc. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available. Please explore what we're all about at *************** EEO and Job Accommodations We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal! J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you are an individual with a disability and would like to request for a reasonable accommodation, please email *************** and include "Applicant Accommodation" within the subject line with your request and contact information. #LI-IM1

Job details Salary $25 - $32 an hour Job Type Full-time Benefits Pulled from the full Employee discount Health insurance Referral program Work from home Full Job Description Chewy is hiring with starting wages up to $25 - $32 an hour Open Interviews with On-the-Spot Offers! Chewy Recruiting Office Monday - Friday | 9:00am - 5:00pm Our Opportunity: Chewy, Americas #1 Pet Pharmacy, is seeking Customer Service Technicians to join our amazing Pharmacy Customer Service team in Louisville, KY! We are looking for highly motivated individuals with an entrepreneurial spirit who desire to take on the challenge of pursuing a career in healthcare. Pharmacy experience is not required. Youll start learning our business from day one and be entrusted to serve as the voice of Chewy to our customers, business partners, and behind the scenes operations. We offer competitive benefits, personal and leadership development programs with rapid career growth potential, and many Team Member incentives. Why youll love working here: Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team members: Opportunity for wage increases starting after 3-months of service Climate-controlled environment Employee 20% Discount Program at Chewy for all your pet needs Referral Bonuses - $500 per referral Team building events and company-sponsored luncheons Career growth and promotion opportunities Insurance eligibility on the 1st of the Month Work from Home opportunities starting at 90 days! What Youll Do: Bring A Customer Comes First Mentality Every Day! Assist pharmacists in the practice of pharmacy, in accordance with state, federal, and company policy Interact with customers via inbound calls, outbound calls, emails, and other communication platforms Make and receive inbound calls to veterinary offices to resolve customer discrepancies Enter pet and drug information into our pharmacy system, ensuring information is entered correctly and efficiently Adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program Report immediately, prescription errors to leadership and/or a pharmacist on duty Comply with all company policies and procedures Create and maintain respectful relationships with coworkers Complete special assignments and other tasks as assigned Commit to learning and developing yourself to better Chewy as a whole! Maintain a sense of ownership, be a self-starter, and have a strong attention to detail, especially when entering pharmacy orders What Youll Need: Must be at least 18 years old and have a high school education or equivalent and superior math and reading/comprehension skills 1 year working in a customer focused environment; preferably a contact center or pharmacy Excellent interpersonal skills, oral and written communication skills Proficiency with Microsoft Office products; specifically, Word, Excel, and Outlook Critical thinking skills Demonstrated ability to multi-task and perform well in a fast-paced and changing environment Ability to adapt to ever changing customer demands Flexibility to shift schedule and work overtime as needed by the pharmacy unit Must bring proven ability to maintain confidentiality and secure sensitive information Obtain and Maintain valid Registered Pharmacy Technician status as required by the State of Kentucky Must be able to pass background check Must have access to reliable transportation. Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy To access Chewys Privacy Policy, which contains information regarding information collected from job applicants and how we use it

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA The Director, Client Projects is a senior leadership role responsible for developing and directing the strategic planning and execution of multiple client implementation projects. This position oversees the coordination of employees, resources, and processes to ensure successful delivery of projects from initiation through completion (on time, within scope, and within budget) using waterfall or agile methodologies. The role fosters a culture of collaboration, innovation, and operational excellence across teams. Key responsibilities: Lead the execution and delivery of complex client implementation projects, ensuring customer satisfaction and alignment with business objectives, on a global scale. Oversee project managers and implementation teams, providing leadership, guidance, and support to drive accountability and excellence. Define project scope, objectives, and deliverables; prepare budgets and resource plans based on requirements. Develop and manage detailed project schedules and work plans; monitor progress and adjust as needed. Track project costs to ensure compliance with budget and financial targets; ability to roll up program and portfolio costs. Provide consistent updates to stakeholders on strategy, progress, and adjustments. Manage vendor and supplier contracts, assigning tasks and ensuring deliverables meet expectations. Apply industry best practices, methodologies, and standards throughout project execution. Measure project performance, identify areas for improvement, and implement lessons learned from project reviews. Oversee all project documentation, administration, and reporting to ensure transparency and compliance. Serve as a mediator for internal issues and conflicting priorities across cross-functional teams. Ensure project milestones are met and scope changes are managed effectively. Drive continuous improvement initiatives to enhance project quality and delivery; collaboration with business operations functions to ensure smooth engagements end-to-end. Partnership with regional and/or global procurement and supply chain teams to create cross functional processes to ensure timely ordering and delivery of hardware to 45+ countries across the globe To thrive in this role, you need to have: Exceptional organizational skills with the ability to define and manage multiple priorities effectively. Strong attention to detail to ensure accuracy and quality across all deliverables. Proven people management experience (both direct and indirect), fostering collaboration and accountability. Ability to run and manage project plans end-to-end, preferably using Workfront or other project management software. Adaptability to thrive in a dynamic, fast-paced environment. Self-starter mindset with a proactive approach to problem-solving and decision-making. Excellent communication and stakeholder engagement skills at senior leadership/executive level inclusive of multiple cultures and geographic locations. Strong analytical and planning capabilities. Ability to manage conflict using a solution-focused approach. Ability to work independently and as part of a team under pressure and tight deadlines. Qualifications & Certifications Bachelor's degree or equivalent in a relevant field. Professional certifications such as PMP, CAPM, PMI, or Prince2 preferred. Required Experience Extensive recent experience in project management (8+ years) within a global IT services organization Demonstrated recent success managing complex, cross-domain projects throughout the full lifecycle. Expertise in project management tools, methodologies, and best practices. Experience delivering client implementation projects using agile and waterfall approaches. Strong background in stakeholder engagement, including executive-level communication and steering committee participation. This includes leading monthly and quarterly business meetings with internal and external stakeholders. Significant leadership experience managing teams in a global environment. Recent Audio Visual (AV) and/or Facilities project management experience, including new builds (hardware) and refresh projects. Proven ability to manage projects for clients with tight deadlines and high complexity. Experience with financial management, including P&L responsibility and cost optimization. Proven ability to work with large enterprise clients with a global presence. Strong client stakeholder management skills, including executive-level engagement. Proven ability to lead global teams, navigating multicultural environments, and working across various time zones. Additional Information Travel may be required for business and internal meetings. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The range for this position is $145K - $185K plus variable bonus. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Workplace type: Remote Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from *************** email address. If you suspect any fraudulent activity, please contact us .

FHI360 is seeking a candidate who will serve as the Principal Investigator (PI) for a potential new global project funded by US CDC that seeks to build upon activities to support Global Health Security (GHS) through implementation of programs and activities that focus on protecting and improving health globally through partnerships with Ministries of Health and other governmental institutions. This work will build on lessons learned from the global COVID-19 outbreak and other significant public health events. The main outcomes of this work are to: a) Improve prevention of avoidable epidemics including naturally occurring outbreaks and intentional or accidental releases of dangerous pathogens; b) Improve ability to rapidly detect threats early, including detecting characterizing, and reporting emerging biological threats; c) Responding rapidly and effectively to public health threats of international concern. Job Summary: If the prospective project is awarded to FHI 360, the PI will lead and direct the development and implementation process for the project involving departmental and cross-functional teams focused on the delivery of a potential US CDC funded activity. They will plan and direct project schedules and monitor budget/spending. They will monitor the project from initiation through delivery. They will organize the project's activities ensuring completion of the activities are on schedule and within approved budget . They will select, develop, and evaluate personnel to ensure the efficient operation of the project. The preferred candidate will have strong GHS technical experience as well as program leadership experience. The PI will work closely with FHI 360's global country offices and program implementation team to plan and implement GHS capacity building and technical support activities in the supported countries. **This position is contingent upon successful award. Accountabilities: Responsible for creating, promoting, and maintaining safe and equitable work environments for all personnel, including a harassment- and violence-free work culture, and systems for safeguarding project participants. Plans, directs, and coordinates activities for designated projects to ensure that goals and objectives are accomplished within prescribed time frame and funding parameters. Reviews project proposals and plans to determine scheduling, budget, procedures, staffing, and allotment of resources needed for projects. Establishes work plans, project teams, and SOPs to meet project goals and ensure compliance with donor's and FHI 360's policies and requirements. Provides guidance and training to managers and staff to achieve project goals. May participate in the strategic development of methods and techniques with programs management teams. Establishes, serves, and maintains partnerships with internal and external stakeholders on project matters. Provide leadership to the project teams, ensuring clarity over plans and priorities, encouraging effective teamwork. Works closely with the countries project teams to ensure project implementation remains technically sound and promoting cross-country learning, best practice exchange, and harmonization of approaches Responsible for induction of project staff, ensuring their familiarity with mandate values, quality standards, policies and project objectives and their individual responsibilities in upholding these standards and policies. Respond to issues that arise during sub-award/contract, and award project implementation, including but not limited to, financial reporting, issuing modifications, oversight of compliance with terms and conditions and resolution of disputes, and resolving audit (financial and/or general performance) findings. Supports performance management and professional development of direct reports, including ongoing feedback, coaching, and career support. Manage relationship with donor and project agreement/contract. Coordinate with other donor implementing partners on common objectives and activities, as needed. Applied Knowledge & Skills: Comprehensive knowledge of theories, concepts and practices with project management, process development and execution. Excellent and demonstrated project management skills. Excellent oral and written communication skills. Strong influencing and negotiation skills. Strong consultative skills. Strong critical thinking and problem-solving skills to plan, organize, and manage resources for successful completion of projects. Ability to motivate, influences, and collaborates with others. Ability to build positive local working relationships with local communities, district government officials, multilateral bodies and where appropriate, donor representatives. Problem Solving & Impact: Decisions and actions have a significant impact on management and division operations. Problems encountered are complex and highly varied. Exercises judgment to meet business strategies and develops objectives that align with organizational goals. Strong analytical and problem-solving capabilities. Supervision Given/Received: Sets goals and budgets for projects and leads department in achieving strategic goals. Leads coordination of resources for ongoing projects across business units and addresses/resolves project issues. Typically reports to Program Director or Portfolio Director. Education: Bachelor's Degree or its International Equivalent in Health, Public Health, Clinical Diagnostics, or a Related Field. Project Management (PM) Certification preferred. Experience: Typically requires 10+ years of relevant experience with projects management principles and practices (including 5+ years of line management experience with USG funded awards). Proficient with applicable rules, regulations, and policies associated with international development and non-governmental organizations (NGOs). Experience working in partnership with U.S. Government agencies, international donors, or other multilateral agencies. Experience managing sub recipients. Strong direct experience in global health security. Demonstrated experience in multi-sector project management and implementation. Demonstrated strategic planning, staff development and capacity building experience. Demonstrated experience in leading and managing complex projects that are strategic in nature and national/international in scope. Must be able to read, write, and speak fluent English., Experience operating in insecure environments. Experience working in a non-governmental organization (NGO). Typical Physical Demands: Typical office environment. Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard. Ability to sit and stand for extended periods of time. Ability to lift/move up to 5 lbs. Technology to be Used: Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Zoom/Teams), cell phone/mobile technology, and standard office equipment. Travel Requirements: 10% - 25% The expected US Based hiring salary range for this role is listed below. Candidates FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget. Base salary is only one component of our offer. FHI 360 contributes 7% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule. US Based Hiring Salary Range: USD 110,000 - 140,000 annually International hiring ranges will differ based on location” This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law. Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants' previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant's tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks. FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email ******************************. FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others - and yourself. Please click here to continue searching FHI 360's Career Portal.

About Altais: At Altais, we're on a mission to improve the healthcare experience for everyone-starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, purpose-built tools, and a team-based model of care, we help doctors do what they do best: care for people. Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. Together, we're building a stronger, more connected healthcare system. About the Role Are you looking to join a fast-growing, dynamic team? We're a collaborative, purpose-driven group that's passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients. This position is responsible to lead and manage the daily operations of the Call Center, including development, management and oversite of staff, both employed and contracted via 3rd party vendors (both on and offshore). The Call Center department is responsible for responding to all incoming telephonic, email and EpicLink customer related inquiries. The primary goal of the Call Center Manager is to provide organization and a unified structure to the incoming customer inquiries. This role is responsible for the oversight of implementation of controls and monitors to ensure all Key Performance measures are met through an auditing process, identifying call trends and opportunities for improvement. You will focus on: Provide oversight and management of all inbound and outbound correspondence across Altais, including telephonic, written (email, chat, paper/mail), EpicLink, patient portals, and emerging digital channels, ensuring accessibility, HIPAA compliance, and seamless integration with organizational communications. Direct, develop, and evaluate the performance of diverse contact center team members-both employed and contracted-while coordinating with broader Altais teams to standardize correspondence workflows enterprise-wide. Lead and collaborate across Altais departments, partnering with communications, clinical, revenue cycle, and operational teams to achieve key performance objectives, unify messaging, and elevate customer/patient experiences organizationally. Drive implementation of enterprise-wide correspondence initiatives, process improvements, and lean optimizations to enhance efficiency, quality, scalability, and cost-effectiveness across all inbound/outbound channels supporting Altais growth. The Skills, Experience & Education You Bring Bachelor's degree 5+ years of Call Center experience in health plan or related setting 5 + years of people leadership experience Deep knowledge of multi-channel correspondence operations, including workforce management, IVR, call/email/mail routing, CRM systems, patient portals, EpicLink integration, and enterprise communication tools. Proven ability to forecast and manage staffing for inbound/outbound correspondence based on historical performance, volume trends, and organizational demand across all channels. Exceptional written and verbal communication skills to unify messaging and coordinate with Altais communications, clinical, and operational teams enterprise-wide. Strong independent decision-making and initiative to resolve complex issues, driving process improvements that scale across all correspondence channels. Thorough knowledge of health plan products, terminology, enrollment, membership, claims processing, HIPAA compliance, and industry standards to support Altais-wide member, provider and all customer interactions. Ability to manage forecasting staffing based historical team performance and call volume. Strong written and verbal communication skills. Independent decision-making skills and ability to take initiative to resolve issues. Base Salary $75,000 - $87,480/year You Share Our Mission & Values: Compassion We act with empathy and a deep respect for the challenges faced by physicians and their patients. Our work is driven by a genuine commitment to improving lives and ensuring that care is delivered with dignity, understanding, and humanity. Community We foster a culture of collaboration--with physicians, patients across the healthcare ecosystem, and among our teams. By building strong, trusted relationships, we create a unified community focused on advancing patient care and physician well-being. Leadership We lead with integrity and vision, setting the standard for excellence in physician support and healthcare innovation. Through collaboration and expertise, we empower others to lead, drive change, and shape the future of care. Excellence We are relentlessly focused, results-driven, and accountable for delivering measurable value to physicians and the patients they serve. Our high standards reflect our commitment to excellence, operational discipline, and continuous improvement. Agility We embrace change as a constant and respond swiftly to the evolving needs of the healthcare industry. With flexibility and forward-thinking, we adapt, innovate, and act decisively to keep physicians at the forefront. Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate's qualifications, skills, and experience. Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our ‘CPRA Privacy Notice for California Employees and Applicants' to learn how we collect and process your personal information when you apply for a role with us. External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

Job Code **3684** \# of Openings **1** Apply Now (**************************************************** Requisition?org=GATEWAYVENT&cws=55&rid=3684) Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. **Position Responsibilities:** + Ensure that proper training be provided pursuant to the requirements of the Call Center operations as outlined in the contract and certified training programs. + Review, as part of the process, all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other related contractual costs. + Develop, execute, and track training opportunities as needed for contract employees. + Oversee and manage all aspects of employee conduct within the Call Center operations to include: + Performance Reviews. + Position Changes - (transfers, demotions, promotions). + Disciplinary and Performance Action Reviews - (Written and Verbal Warnings, Corrective Action Notices (CAN), Suspensions and/or Terminations). + Manage the hiring processes and procedures for all new employees. + Generate monthly progress reports and provide a status on all associated performance measures as required by contract. + Review of Corporate expenditure and billing documents and reconcile with billable time and attendance of personnel. + Review and approve reports for personnel time and attendance. + Oversee and manage the Dispatcher Shift Bid process and develop related rules associated with an effective method. + Provide Federal Management operational effectiveness reports for special operations throughout the contract option year (examples of, but not limited to: (Holiday Event staffing, Operation Blue Surge - Staffing and Statistics, Large Sporting Events, Civil Disobedience (protests/riots/rally's), Political Gatherings (DNC/RNC/Debates/Presidential Visits). + Optimize dispatch program performance through recommendations and procedures that may increase the efficiency of operations. + Recommend equipment needs and replacement. + Radio and phone reports. + Electronic file review for all dispatch personnel - quality assurance program. + Radio/Phone and Alarm reviews (daily) + Assist in ensuring staff is attaining the required goals for dispatch operations. + Attend supervisory strategy and performance meetings regarding all areas of Call Center operations. + Create and oversee the Performance Management Plan for all contract employees within the Call Center. + Review, approve and/or amend Performance Reviews for all Contract Employees. + Review and approve training processes, personnel scheduling and attendance, and training requests. + Address all SOP issues to include, but not limited to, training and testing topics. + Review and approve all new SOP's containing Call Center procedures and policies. + Oversee the collecting of statistics for the Call Center as required. + Conduct special projects to include: + Notification projects + NCIC issues + Hit confirmations. + Validations, and proper use reviews + Maintain 24-hour day connectivity, either personally or through a designee, with the Call Center to provide direction and/or insight on ongoing issues and/or emergencies. + Act as liaison between contract and Federal staff for all activities of contract personnel, as needed or directed by corporate or Federal staff. + Review and approve all disciplinary actions and make recommendations to corporate. + Maintain a working knowledge of the HVAC/CRAC unit systems used throughout the Call Center, for example, to include but not limited to, where the circuit breakers for the systems are located, and the service contractor's point of contact information. **Position Requirements:** + High School diploma or GED + Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the job. A typical way to obtain the knowledge and abilities would be: + At least 5-10 years of progressively responsible communications dispatching/supervisory experience in a comparable public safety dispatching center. Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff. + Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations, and systems. + Knowledge of principles and processes for providing customer services. This includes meeting established quality standards. + Industry Standard recognized cortication's relating to 911/Call Center Operator and/or Supervisor training. + Demonstrated ability to supervise a staff of 30-50 employees. This position is located in Denver, CO. **Hiring Range:** $75,000- $85,000. VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Job DescriptionBenefits: Competitive salary Opportunity for advancement The ACA Call Center Manager is responsible for leading, coaching, and optimizing a team of Affordable Care Act (ACA) health insurance agents to achieve enrollment, conversion, and compliance goals during Open Enrollment Period (OEP) and Special Enrollment Periods (SEPs). This role ensures operational excellence, regulatory compliance, and a high-quality consumer experience while driving sales performance. Responsibilities Lead, manage, and coach a team of ACA sales agents (typically 1020+ agents) Drive daily, weekly, and monthly enrollment, conversion, and productivity goals Monitor call metrics including conversion rate, average handle time, adherence, and quality scores Ensure full compliance with CMS, carrier, and company policies and procedures Conduct regular coaching sessions, performance reviews, and corrective action plans as needed Collaborate with Training, QA, Compliance, and Operations teams Manage schedules, attendance, and time-off requests to meet call volume demands Analyze performance data and prepare reports for leadership Support hiring, onboarding, and training of new agents Maintain a positive, high-energy, performance-driven team culture Qualifications 3+ years of call center management experience (insurance or sales environment preferred) 2+ years of ACA marketplace sales or leadership experience (required) Strong working knowledge of ACA regulations, OEP/SEP rules, and enrollment processes Proven ability to coach and develop high-performing sales teams Experience managing KPIs and performance-based goals Excellent communication, leadership, and organizational skills Proficient with CRM systems, dialers, and call center reporting tools Preferred Qualifications Active Life & Health insurance license Experience managing remote or distributed teams Experience scaling call center operations during high-volume enrollment periods Compensation & Benefits Competitive base salary (commensurate with experience) Performance-based bonuses and incentives Paid time off and holidays Growth and advancement opportunities Work Environment 100% remote position Home office with reliable high-speed internet required Must be able to work extended hours, evenings, and weekends during Open Enrollment Period (OEP) and peak enrollment periods Ability to effectively manage and motivate a fully remote sales team This is a remote position.

A DAY IN THE LIFE Advises the General Manager and the organization on project controls decisions for the business, works collaboratively with Operational leadership as a support function to project teams. Delivers leadership, management, guidance, and mentorship to the entire project controls function within Blattner. Provides vision and innovation for growth, maximizing the impact and effectiveness of project controls to support successful project operations. Develops, implements, and continuously improves project controls systems, policies, and processes driving consistency across Blattner Business Units enabling Project Managers and project teams to accurately and consistently manage scope, schedule, and budget. Principally responsible for the implementation of robust project controls in line with industry best practices across all projects including earned value management, schedule management, cost & change management, equipment and labor cost management, project forecasting, project management fundamentals, and the management and talent development for the project controls team behind those responsibilities. STEP INTO THE ROLE Conducts oneself in accordance with the Blattner Mission, Values, and Basics setting an example for the rest of the organization and driving the business to meet its Desired End States. Places a primary focus on the health and safety of all team members in the organization, acting as a leader in promoting safety and taking personal responsibility for working towards Blattner's vision of zero significant, life altering, or life ending events and to never compromise safety. Establishes and implements Blattner-wide strategies that have mid-term (3 years or less) impact on business results. Works on ambiguous and unprecedented problems with limited direction, managing multiple and opposing stakeholder views, creating structure, driving towards consensus, and gaining buy-in of recommendations. Provides vision, innovation, and ideas in the effective delivery of projects to support operational growth and help Blattner achieve its Desired End States. Leads the project controls organization and directly or indirectly manages all back-office project controls team members for earned value management, budget/cost estimating controls, equipment and labor planning, job set-up, cost and phase code control, forecasting, productivity analysis, scheduling, issues and change management, and claims analysis functions. Defines roles and responsibilities, job duties, key performance indices, workflow, technical requirements, and efficiencies necessary to effectively deliver project controls. Directs the development and implementation of policy and standard operating procedures for the organization, including process workflows, integrations, interfaces, systems, and external relationships necessary for maximum impact and effectiveness of project controls, challenging obsolete practices, questioning accepted truths, and eliminating non-value-added processes all for the purpose of enhancing project and company performance. Ensures that project teams have accurate data and reports necessary to know and understand project costs, productivity, schedule performance, trends, and forecasts in real time as needed to make good, data-driven decisions. Supports management and decision making by identifying trends and deviations, communicating root causes of variances, and recommended corrective courses of action to project management based on relevant analyses. Oversees scheduling functions within project controls including the preparation and analysis of schedule baseline, progress schedules, project labor forecasts, schedule analysis, and project progress reporting to ensure Schedulers meet the operational needs of project teams as well as contractual obligations. WHAT YOU'LL NEED A four-year degree in Project Management, Construction Management, Engineering/Engineering Management, or related field required. Twelve or more years of progressive experience in a construction project controls discipline and/or Project Management Office (PMO) including project scheduling, project cost, or project risk analysis, or a combination of these experiences. At least nine years of leadership/management experience mentoring and developing successful team members is required. This is a remote position that requires 50% travel to the corporate office in Avon, MN. WHAT SETS YOU APART Master's degree preferred. HOW WE INVEST IN YOU Competitive pay 100% employer paid HDHP insurance premiums for employees 401(k) with company match HSA and FSA options Dental and Vision insurance Education Assistance (Tuition Reimbursement) Work/Life balance Employee/Family focused culture Gym on site And more! $195,966.00 - $284,150.00 Individual Compensation to be determined based on the applicant's applicable experience and qualifications balanced against internal equity. WHO ARE WE? With more than 115 years of construction experience, the company has played a vital role in building America's critical infrastructure, ranging from railroads and highways to dams and mines. Since 1997, Blattner has focused on renewable energy solutions and is responsible for some of the most significant solar, wind and storage projects in the U.S. Today, Blattner has installed more than 25% of America's utility-scale wind, solar and energy storage capacity. Blattner Company is the parent company of Blattner Energy and D.H. Blattner & Sons, of which all are members of the Quanta Services family of companies. Company headquarters are in Avon, Minnesota. Blattner is an Equal Employment Opportunity Employer committed to diversity and inclusion in the workplace. Blattner will not tolerate discrimination against any applicant for employment or employee on the basis of age (40 and over), ancestry, color, religious creed, gender, gender expression, gender identity, genetic information, marital status, medical condition, mental disability, military or veteran status, national origin, physical disability, race, receipt of public assistance, sex, sexual orientation, or any other status protected by federal, state, or local laws. This commitment governs all aspects of employment including, but not limited to: hiring, promotion, demotion, transfer, layoff, termination, compensation, discipline, and access to benefits and training. Additionally, Blattner is committed, in accordance with applicable law, to making reasonable accommodations for job applicants and employees based on a qualifying disability, a sincerely held religious belief or practice, and for pregnancy, childbirth or related health conditions. Applicants and employees who feel they have experienced or witnessed discrimination or who wishes to request a reasonable accommodation should contact the Human Resources Department. Blattner prohibits retaliation against any individual for making a complaint under this policy, for opposing discrimination, for participating in an investigation pursuant to this policy, or for requesting a reasonable accommodation.

Job Description Wow! You just found your dream job! Join Team MAR for great pay, company funded profit sharing PLUS 401k, vacation time, semi-annual bonuses and an awesome team of physicians and staff to work with! The Call Center Manager is responsible for the overall staffing, workflow and work assignment within the Call Center. Essential Functions Handling inbound calls from internal inbound and external outbound customers. Take patient inquires and forward to appropriate office for a call back. Obtaining patient information and entering data into scheduling system Using patient reactivation system to call and schedule former patients. Evaluate patient problem to determine whether a call back or scheduling would be appropriate. Know list of general insurances that MAR participate with, identify where to look, who to contact re: infrequently used insurances Give out correct insurance provider numbers by state and look up referrals in Navinet system and document appointment. Respond to patient complaints appropriately, or refer to supervisor as needed. Other duties as assigned. Supervisory Responsibility This position supervises Patient Care Liaisons and a Medical Secretary. Acts as an indirect supervisor for billing staff (supervisor on site). Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Work From Home Occasionally if work from home standards are met. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing may be required. This would require the ability to lift files, bend and reach open filing cabinets and bend or stand on a stool as necessary. While performing the duties of this job, the employee is regularly required to talk, communicate verbally in front of groups, one to one and over the telephone and in email. Listening to verbal communication using a headset and processing the information while entering the data into a computer system, processing auditory information and responding verbally back in an appropriate manner. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Using hands to operate equipment such as a computer mouse, show manual or finger dexterity, handle things with precision or speed, use muscular coordination and physical stamina. Following through on plans or instructions. Using words to communicate ideas, reading with comprehension and estimate distance and time for things such as travel or wait times. Travel Travel is minimal but required on occasion for this position. Required Education and Experience High school degree or equivalent 1 year leadership experience 2 years in bound call center experience Job Posted by ApplicantPro

The Call Center Manager oversees the daily operations of the call center to ensure exceptional service delivery, efficient workflow, and team productivity. This role is responsible for leading and motivating customer service representatives, optimizing performance metrics (KPIs), implementing process improvements, and ensuring compliance with company policies, quality standards, and applicable regulations. Responsibilities Supervise daily call center operations, including inbound and outbound customer interactions across multiple communication channels (phone, email, chat, etc.). Develop, monitor, and report on key performance indicators (KPIs) such as call volume, service levels, average handle time, customer satisfaction, and first-call resolution. Recruit, train, coach, and evaluate call center staff to ensure professional growth and consistent service delivery. Implement performance management plans, including feedback sessions, recognition programs, and corrective action when necessary. Analyze call center data and prepare regular operational and performance reports for senior management. Collaborate with IT, HR, and other departments to improve systems, processes, and customer experience. Ensure compliance with privacy, data protection, and industry regulations (e.g., HIPAA, TCPA, or other applicable standards). Manage call center budget, including staffing, technology, and operational costs. Develop and maintain standard operating procedures (SOPs) and ensure staff adherence to all policies. Drive continuous improvement initiatives through automation, workflow optimization, and training enhancements. Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. Reacts positively to change and performs other duties as assigned. Qualifications Bachelor's degree in Business Administration, Management, Communications, or a related field (or equivalent experience). 5+ years of experience in a call center or customer service leadership role, with at least 2 years in management. Proven track record of achieving performance goals in a fast-paced service environment. Strong leadership, coaching, and interpersonal skills. Excellent analytical and problem-solving abilities. Proficiency in call center software, CRM platforms, and Microsoft Office Suite. Exceptional communication skills-both written and verbal. Ability to manage multiple priorities, deadlines, and initiatives simultaneously. Excellent interpersonal, oral, and written communication skills. Must be detail oriented and self-motivated. Excellent customer service skills. Anticipate needs in a proactive manner to increase satisfaction. The Company reserves the right to modify any bonus/commission structure prospectively at any time for any reason. A bonus/commission is not considered earned until it is paid, and the employee remains with the Company at the time of payment Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems. Preferred Skills: Experience with workforce management tools and call routing systems. Familiarity with regulatory environments (e.g., healthcare, insurance, or financial services). Bilingual abilities a plus.

About us: Brado is where our clients turn when they are drowning in data but starving for meaning. Our talented team of strategists distills complexity, cutting through the overwhelming noise of information to achieve Insight, and craft clear, powerful stories that move our brands forward. Our Values: At Brado, we value the individual. We believe work and life can be synergistic and should not be at odds. The joy and renewal you get from each source must fuel the other. We have and will continue to cultivate a team who celebrates our diversity of thoughts, beliefs, backgrounds, and lifestyles. We are driven by our passion to do great work with great clients that are truly changing lives. Local presence, global impact: The ideal candidate for this role lives in the St. Louis, MO metro area. Our operations team is largely based in St. Louis and while they work on global projects, they come together at least once each week for in person collaboration, team meetings and other project related work. The role: We are currently looking to add an Insight Operations Director to our Insight (Market Research) team. The responsibilities of Insight Operations Director are multi-faceted and include overall Brado leadership, project leadership, client relationship management. The Insight Operations Director is focused on leading projects at Brado. The Insight Operations Director must have a comprehensive understanding of Brado processes and methodologies, specifically relating to logistics and execution, and should apply this understanding when managing research projects. They manage multiple, complex (i.e., multi-phase, global, low incidence recruits, etc.) projects autonomously, in addition to being part of an internal initiative. IO Directors are responsible for consulting on all Brado projects/initiatives that are larger and more complex in nature. They are a resource to others for subject matter expertise related to recruitment, budgets, client and vendor management, and team dynamics. Key Areas of Responsibility Insight Operations (IO) Department Leadership * Implement workflow and ensure seamless operations within the department. Ensure consistency, quality, and efficiency of work in client communication and management/execution of all tasks throughout the project life cycle. * Actively assist with planning and execution of department tasks and initiatives. * Be a mentor and sounding board for larger Brado team * Own internal and team initiatives that align with their passion and skills, becoming a "go to" person for any questions related to that initiative Project Leadership * Contribute logistically, strategically, and creatively to every aspect of their assigned projects, from design to fielding to deliverables. * Take the lead on projects and their own internal initiatives with little to no oversight from their manager. * Drafts Screeners to client specification and manages recruitment * Demonstrate and maintain a high level of confidence, creative thinking, and problem-solving ability * Expected to make recommendations, as needed, to ensure project objectives, budget and timelines remain intact * Proactively think through resource needs for their projects and/or client accounts and may be involved with high level resource conversations Client Relationship * IO account lead for one of Insight's top clients and managing/overseeing all projects for account Compliance * Manage and support compliance with all company or job specific training for all employees and vendors working on your projects * For all projects, oversee compliance and implementation of client PV guidelines (trainings/tracking, reporting, reconciliation, and follow-up resolution), updating project management software, saving relevant documentation per Brado SOPs DIY Recruitment * Aligns with, Models, and Coaches Brado values: People, Commitment, Aspiration, Trustworthiness & Impact * Bachelor's degree or equivalent experience * 7+ years of Marketing Research project management including 3+ years' experience in an internal leadership and client-facing role * 2+ years' experience in Pharmaceutical, med tech / med device, consumer health market research with patients and health-care professionals. * Health Care Plan (Medical, Dental & Vision) * Retirement Plan (401k, IRA) * Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays) * Family Leave (Maternity, Paternity) * Short Term & Long Term Disability * Training & Development * Work From Home

Call Center Manager/Director Reports to: VP of Customer Success We are seeking an experienced and dynamic Call Center Manager/Director to oversee the daily operations of our 24/7 remote call center. This leader will manage all aspects of the call center, ensuring agents meet performance standards, optimizing billable capacity, improving answer times, and driving key metrics. The ideal candidate will have at least 3 years of experience running a call center independently and will be capable of handling operational, customer-facing, and de-escalation responsibilities. This position requires expertise in data analysis, scheduling, budgeting, churn mitigation, and meeting industry standards. Bilingual candidates are a plus. Key Responsibilities: Operational Leadership: Oversee the 24/7 remote call center, maintaining service levels, agent performance, and customer satisfaction. Develop processes to meet industry standards for metrics such as handle time, first call resolution, and answer speed. Represent the company in customer meetings and calls, providing professional and timely responses. Data Analysis & Performance Optimization: Analyze and leverage data to improve key metrics, such as answer times, abandoned call rates, and billable minutes. Develop and track KPIs, implementing actionable steps to meet goals. Team Management & Development: Recruit, train, and manage remote agents, ensuring adherence to performance and company standards. Provide ongoing coaching and development to foster a culture of dependability and accountability. Scheduling & Workforce Management: Create and manage schedules for remote agents, ensuring adequate staffing 24/7. Use workforce management tools (e.g., Erlang) to predict call volume and adjust schedules as needed. Budget & Financial Management: Manage the call center budget, including payroll and resource allocation. Monitor financial metrics to maintain profitability and reduce costs. Customer Engagement & Retention: Engage directly with customers to resolve escalations, using proven de-escalation strategies. Develop and implement churn mitigation and retention strategies to maintain customer relationships. Participate in customer meetings as needed, representing the company professionally. Compliance & Quality Control: Ensure compliance with regulations and company policies. Implement and monitor quality assurance processes. Reporting & Communication: Report regularly to senior management on key metrics, budgets, and challenges. Collaborate with other departments to align business objectives. Process Improvement: Lead initiatives for continuous improvement, driving process changes that enhance service quality and agent productivity. Key Qualifications: Experience: 3+ years in a Call Center Manager/Director role, particularly in a 24/7 environment. Proven experience running a call center independently from startup or high-growth environments. Demonstrated success in meeting performance metrics in areas such as answer times and billable capacity. Experience in churn mitigation and customer retention strategies. Skills: Expertise in scheduling and workforce management in a 24/7 operation. Strong data analysis skills for optimizing performance. Experience with budget and payroll management. Proven experience in de-escalation strategies and managing customer relationships. Ability to manage remote teams and enforce accountability. Excellent written and verbal communication skills, customer-facing professionalism required. Bilingual (preferred). Technical Skills: Proficiency in call center software (e.g., 8x8, LawRuler) and workforce management tools (e.g., Erlang). Advanced Excel skills and familiarity with data analytics platforms. Experience with CRM systems and quality assurance platforms. Tech Requirements: Reliable high-speed internet with a backup for connection drops. A computer with a minimum of 16GB RAM and 512 GB storage (no Chromebooks). A quiet workspace free from distractions. USB-plugged headset (no Bluetooth or AirPods), mouse, and dual screens. Active and up-to-date malware/anti-virus software. Additional Information: Must reside in the United States and be eligible to work in the US. Contingent on a clear background check. Compensation: Base salary plus performance-based bonus. Schedule: M-F with availability on weekends as needed. Flexibility in schedules is mandatory. Customer-facing role with professional communication required for customer meetings and escalations.

The After hours Manager of Operations is responsible for overseeing the performance, productivity, and quality of assigned Care Coordinators, Leads, Patient Care Advisors, and Engagement Specialists. This role ensures that team members meet service, quality, and productivity standards, while also fostering employee development, engagement, and operational efficiency. The Operations Manager collaborates with internal stakeholders to resolve issues proactively and ensures seamless member experience. Responsibilities How will Success in this Role be Measured? Service Quality & Productivity Teams consistently meet or exceed defined quality, productivity, and service-level targets as validated through audits, monitoring, and performance metrics. Team Performance & Development Measurable improvement in individual and team performance through effective coaching, corrective action, training completion, and talent development. Member Experience Reduced escalations, timely resolution of issues, and positive member feedback driven by proactive oversight and problem-solving. Operational Stability & Responsiveness Effective handling of 24/7 service needs, including rapid response to escalations and minimal disruption to service delivery. Workforce Effectiveness Appropriate staffing levels, reduced performance gaps, and informed workforce planning recommendations aligned to demand and capacity. Collaboration & Continuous Improvement Strong partnership with internal teams resulting in resolved operational issues, improved workflows, and increased efficiency. Sample Activities to Deliver the Goals Lead and manage daily performance of assigned frontline teams, ensuring adherence to quality, productivity, and service standards. Perform leadership and operational oversight responsibilities during the designated after-hours shift (7:00 PM-7:00 AM) to ensure continuity of service and decision-making support. Conduct regular call monitoring, audits, and performance reviews; deliver timely coaching and corrective action plans to address performance gaps. Analyze key operational metrics and trends to identify risks, improvement opportunities, and root causes impacting service delivery. Foster employee growth through structured coaching, mentoring, training reinforcement, and ongoing performance feedback. Ensure team members complete required training and remain current on processes, tools, and service expectations. Promote an inclusive, respectful work environment by adapting leadership and communication styles to diverse backgrounds and working styles. Collaborate with cross-functional partners to identify, escalate, and resolve operational issues before they impact members or clients. Maintain readiness to respond to escalated issues and service needs across a 24/7 operating environment. Oversee hiring, onboarding, and ramp-up of new team members to ensure operational readiness and performance standards are met. Assess staffing needs and provide workforce planning and capacity recommendations to senior leadership. Contribute to process improvement initiatives that enhance efficiency, quality, and scalability of operations. Qualifications Minimum of 5 years' experience in a BPO or call center customer service environment. Experience in health insurance, managed care, or healthcare services strongly preferred. Minimum of 3 years' experience in a people-management role leading customer service or operational teams. Willingness and ability to work a designated after-hours schedule (7:00 PM-7:00 AM) on a regular basis. Proven ability to coach, develop, and performance-manage teams in a fast-paced, metrics-driven environment. Strong problem-solving and conflict-resolution skills, with sound judgment under pressure. Excellent interpersonal and communication skills, with the ability to influence and engage diverse audiences. Demonstrated ability to balance multiple priorities while maintaining operational excellence. Willingness to support a 24/7 service environment, including flexibility to respond to escalations as needed.

Virtual branch managers at Firefighters First Credit Union (FFCU) are responsible for leading the call center to ensure members consistently receive a high level of service through a variety of channels. As a leader, the virtual branch manager sets the call center objectives, delivers services, and manages for results. Virtual branch managers are responsible for ensuring call center teams are staffed to provide members with adequate coverage, have the necessary training and resources to successfully perform their work, ensure member identification is correct to prevent fraud, and that they provide exceptional service to members. Further, managers utilize call center data to continually improve operations and the member experience, as well as forecast and plan. Finally, virtual branch managers regularly interact with members to build relationships and assist with resolving issues. Typical responsibilities: Manage call center operations. Train, coach, supervise, and performance manage call center employees. Build member relationships by assisting members with obtaining, interpreting, and utilizing financial information to plan for and achieve goals. Analyze call center data and make recommendations to improve operations, member experience, as well as forecast and plan. Work with leaders and team members in other departments to coordinate member services, responses, research, resolutions, or other carry out other efforts. Participate in special projects and perform other assignments as needed. Travel may be required up to 10% of the time or as needed to attend meetings, conferences, training, or other work-related events. As needed, work remotely, be on-call, and work weekends and evenings. Basic Qualifications: Bachelor's degree in Business, Finance, Accounting, Economics, or a related field or an equivalent combination of education and experience. Experience as a call center representative and/or a combination of experience working as a call center representative, and supervising call center representatives. Experience supervising employees. Preferred Qualifications: Bachelor's degree in Business, Finance, Accounting, Economics, or a related field. Experience supervising employees in a financial institution call center environment. Experience as an e-service representative or supervising e-service representatives, supporting customers through virtual technology such as videoconferencing, web-chat, or related capabilities. Demonstrates knowledge of and experience with software and hardware terminology and troubleshooting techniques. Demonstrates knowledge of and experience with the loan application process and standard or typical internal operating policies and procedures. Demonstrates the ability to lead and supervise team members to achieve results. Demonstrates knowledge of the application of federal and state consumer lending regulations (e.g., Regulation Z, The Fair Credit Reporting Act, Soldiers and Sailors Act, etc.) and compliance requirements such as Bank Secrecy Act, Office of Foreign Asset Control, and Customer ID Program policies and guidelines to appropriately document and track all transactions. Demonstrates knowledge of business, personal, and insurance products and services. Demonstrates knowledge of current industry offers, market trends, competitors, and Credit Union lending and member service policies and procedures. Demonstrates the ability to interpret and apply financial information (e.g., credit scores, debt, assets, balances, payments, interest rates, etc.) and perform math functions (e.g., addition, subtraction, multiplication, division, percentages, ratios, etc.). Demonstrates the ability to consult, provide member services, and achieve relationship sales objectives by anticipating and understanding member's needs and recommending products that will benefit them. Demonstrates analytical thinking, problem solving, decision making, and judgment by gathering and applying relevant data to research and resolve issues. Demonstrates the ability to prioritize and organize work, handle multiple tasks, and meet deadlines in a fast paced, high-volume environment. Proficient in speaking and writing the English language using correct structure, vocabulary, and organization. Demonstrates ability to communicate effectively in person, by phone, or by using electronic and virtual forms of communication. Demonstrates experience performing basic office functions such as answering phones, copying papers, assembling reports, and sending and receiving correspondence. Demonstrates the ability to use office software to create written documents (e.g., MS Word and PowerPoint) and prepare spreadsheets (e.g., MS Excel), as well as database applications to enter, maintain, and report data. Demonstrates experience and behavior consistent with FFCU's core values of competence, integrity, excellence, curiosity, positivity, and humility.