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Call director skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical call director skills. We ranked the top skills for call directors based on the percentage of resumes they appeared on. For example, 21.1% of call director resumes contained customer service as a skill. Continue reading to find out what skills a call director needs to be successful in the workplace.

15 call director skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how call directors use customer service:

Answered 200 calls a day -Delivered courteous customer service -Efficiently helped aggressive customers -Accurately used computer and entered data
Obtained necessary information to accurately direct incoming calls which provided proficient customer service, and eliminated misdirected calls.

2. Inbound Calls

Here's how call directors use inbound calls:

Received inbound calls from Dell customers calling in about issues with their Dell products.
Logged all inbound calls; identified system, country, and warranty.

3. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how call directors use product knowledge:

Dedicated to continuously improving sales abilities and product knowledge.
Design curriculum for telecommunication training, customer service training, and product Knowledge.

4. Technical Support Calls

Here's how call directors use technical support calls:

Served as the first contact for inbound technical support calls utilizing a web-based interface to direct calls.
Assist in screening incoming technical support calls.

5. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how call directors use direct calls:

Answer incoming calls & ask probing questions to appropriately direct callers to the correct person or department.
Direct calls to appropriate Specialist based on county assignments.

6. Apple Devices

Here's how call directors use apple devices:

Educated customers of the features of Apple devices, and helped make purchases and that were detailed to their needs.
Directed the customers to the proper technical support and addressed the customers frustrations regarding the issues with Apple devices.

7. Customer Calls

Here's how call directors use customer calls:

Answered incoming customer calls, gathered customer information and transferred callers to the proper department.
Answer incoming customer calls for Hardware & Software support.

8. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how call directors use outbound calls:

Conducted monthly observations to ensure team members handled inbound/outbound calls according to company standards.
Developed and implemented outbound call strategies focusing on a relationship-building approach on all outbound calls.

9. Route Calls

Here's how call directors use route calls:

Route calls to appropriate support resource.
Answer multi-line telephone system, route calls to appropriate department or person and greet visitors.

10. Schedule Appointments

Here's how call directors use schedule appointments:

Schedule appointments for customers that need to bring devices in to store locations.

11. Phone Support

Here's how call directors use phone support:

Directed calls to the appropriate line of business after determining phone support eligibility.
Verified if customers have phone support or in store warranties.

12. Call Handling

Here's how call directors use call handling:

Achieved all matrix in call handling time, customer satisfaction and routing competences.
Train and orient new employees on call handling techniques.

13. Technical Issues

Here's how call directors use technical issues:

Project Highlights: Resolved customer's technical issues regarding their Apple iOS devices and application software.
Handled customer accounts, addressed technical issues and offered upsell opportunities to customers, including Applecare Protection Plans.

14. IOS Devices

Here's how call directors use ios devices:

promoted to technician and learned the technical aspect of IOS devices, troubleshooting issues and guiding customers thru the process.
Engaged customers based on there understanding of IOS devices and personalized my communication based on there knowledge.

15. Customer Inquiries

Here's how call directors use customer inquiries:

Collected customer feedback and made process changes to exceed customer satisfaction goals.-Provided accurate and appropriate information in response to customer inquiries.
Research and resolved customer inquiries problems and complaints effective handling procedures within the guidelines mutually resolving and preventing further escalations.

What skills help Call Directors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of call director skills to add to your resume

The most important skills for a call director resume and required skills for a call director to have include:

Customer Service
Inbound Calls
Product Knowledge
Technical Support Calls
Direct Calls
Apple Devices
Customer Calls
Outbound Calls

Route Calls
Schedule Appointments
Phone Support
Call Handling
Technical Issues
IOS Devices
Customer Inquiries
Apple Products

Customer Support
Multitask
Phone System
Customer Complaints
Technical Assistance
Management System
PowerPoint

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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