What is a Call Taker

Call takers are responsible for directing calls to a dispatch center. They answer the phone and screen to determine whether the call is an emergency or not. They then relay the information to the proper channel, which can be an ambulance, fire department, or law enforcement precinct. They also talk to the caller to assess their needs and gather crucial and timely information. Call takers earn an average salary of $34,000 annually or $16 per hour.

Call takers help to save lives and properties by making quick decisions and reacting reasonably. They are in charge of answering all inbound 911 calls and gathering information about the precise location of the event, kind of event or incident, the exact description of individuals, vehicles, locations, etc. They then input all info into CADS and appropriately route the callers to the designated dispatcher for appropriate action.

Call takers typically hold a high school diploma or its equivalent. They are expected to have knowledge of emergency services practices and an understanding of the geography of the region in which they work. Some employers prefer candidates with communication and telephone skills.

There is more than meets the eye when it comes to being a Call Taker. For example, did you know that they make an average of $21.28 an hour? That's $44,271 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 5,500 job opportunities across the U.S.

What Does a Call Taker Do

There are certain skills that many Call Takers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Ability to multitask, Communication skills and Empathy.

Learn more about what a Call Taker does

How To Become a Call Taker

If you're interested in becoming a Call Taker, one of the first things to consider is how much education you need. We've determined that 26.8% of Call Takers have a bachelor's degree. In terms of higher education levels, we found that 2.3% of Call Takers have master's degrees. Even though some Call Takers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Call Taker. When we researched the most common majors for a Call Taker, we found that they most commonly earn High School Diploma degrees or Bachelor's Degree degrees. Other degrees that we often see on Call Taker resumes include Associate Degree degrees or Diploma degrees.

You may find that experience in other jobs will help you become a Call Taker. In fact, many Call Taker jobs require experience in a role such as Cashier. Meanwhile, many Call Takers also have previous career experience in roles such as Customer Service Representative or Sales Associate.

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Average Salary
$44,271
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
11,544
Job Openings
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Average Salary for a Call Taker

Call Takers in America make an average salary of $44,271 per year or $21 per hour. The top 10 percent makes over $57,000 per year, while the bottom 10 percent under $34,000 per year.
Average Salary
$44,271
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Choose From 10+ Customizable Call Taker Resume templates

Zippia allows you to choose from different easy-to-use Call Taker templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Call Taker resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Call Taker Demographics

Call Taker Gender Statistics

female

74.0 %

male

26.0 %

Call Taker Ethnicity Statistics

White

78.0 %

Hispanic or Latino

9.3 %

Black or African American

8.3 %

Call Taker Foreign Languages Spoken Statistics

Spanish

95.8 %

Mandarin

2.1 %

Cantonese

2.1 %
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Call Taker Education

Call Taker Majors

17.4 %

Call Taker Degrees

High School Diploma

30.4 %

Bachelors

26.8 %

Associate

22.2 %
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Online Courses For Call Taker That You May Like

Cold Calling for B2B Sales: How to Prospect over the Phone
udemy
4.5
(1,793)

B2B Sales Skill: How to Cold Call over the Phone with Purpose, Navigate through Gatekeepers and Set Client Meetings...

Customer Service Training Keys To Satisfy Your Customers
udemy
4.5
(257)

An introduction to customer service and its importance in any business...

Information Systems Auditing, Controls and Assurance
coursera

The course is awarded The Best Free Online Courses of All Time, and Best Online Courses of the Year (2021 Edition) by Class Central (http://www. classcentral.com). - Information systems (IS) are important assets to business organizations and are ubiquitous in our daily lives. With the latest IS technologies emerging, such as Big Data, FinTech, Virtual Banks, there are more concerns from the public on how organizations maintain systems' integrity, such as data privacy, information security, the c...

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Top Skills For a Call Taker

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.1% of Call Takers listed Taker on their resume, but soft skills such as Ability to multitask and Communication skills are important as well.

Best States For a Call Taker

Some places are better than others when it comes to starting a career as a Call Taker. The best states for people in this position are Oregon, California, Washington, and Pennsylvania. Call Takers make the most in Oregon with an average salary of $72,720. Whereas in California and Washington, they would average $71,750 and $62,143, respectively. While Call Takers would only make an average of $58,786 in Pennsylvania, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Pennsylvania

Total Call Taker Jobs:
918
Highest 10% Earn:
$84,000
Location Quotient:
1.48
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Wyoming

Total Call Taker Jobs:
113
Highest 10% Earn:
$65,000
Location Quotient:
3.55
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Minnesota

Total Call Taker Jobs:
555
Highest 10% Earn:
$71,000
Location Quotient:
1.57
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Call Takers

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