Call Taker Overview

There are certain skills that many call takers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed empathy, typing skills and communication skills.

When it comes to the most important skills required to be a call taker, we found that a lot of resumes listed 12.7% of call takers included taker, while 10.1% of resumes included customer service, and 8.2% of resumes included cad. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the call taker job title. But what industry to start with? Most call takers actually find jobs in the utilities and government industries.

If you're interested in becoming a call taker, one of the first things to consider is how much education you need. We've determined that 23.3% of call takers have a bachelor's degree. In terms of higher education levels, we found that 3.4% of call takers have master's degrees. Even though some call takers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a call taker. When we researched the most common majors for a call taker, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on call taker resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a call taker. In fact, many call taker jobs require experience in a role such as cashier. Meanwhile, many call takers also have previous career experience in roles such as customer service representative or sales associate.