Working as a Call Taker

There is more than meets the eye when it comes to being a call taker. For example, did you know that they make an average of $19.97 an hour? That's $41,535 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 5,500 job opportunities across the U.S.

What Does a Call Taker Do

There are certain skills that many call takers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed empathy, typing skills and communication skills.

When it comes to the most important skills required to be a call taker, we found that a lot of resumes listed 12.7% of call takers included taker, while 10.1% of resumes included customer service, and 8.2% of resumes included cad. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the call taker job title. But what industry to start with? Most call takers actually find jobs in the utilities and government industries.

How To Become a Call Taker

If you're interested in becoming a call taker, one of the first things to consider is how much education you need. We've determined that 23.3% of call takers have a bachelor's degree. In terms of higher education levels, we found that 3.4% of call takers have master's degrees. Even though some call takers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a call taker. When we researched the most common majors for a call taker, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on call taker resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a call taker. In fact, many call taker jobs require experience in a role such as cashier. Meanwhile, many call takers also have previous career experience in roles such as customer service representative or sales associate.

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Average Salary$41,535
Job Growth Rate6%

Call Taker Jobs

Call Taker Career Paths

Top Careers Before Call Taker
Cashier19.5 %
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Top Careers After Call Taker
Cashier12.0 %
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What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Call Taker

Call Takers in America make an average salary of $41,535 per year or $20 per hour. The top 10 percent makes over $49,000 per year, while the bottom 10 percent under $34,000 per year.
Average Salary
$41,535

Best Paying Cities

City
Average Salary

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Public Safety Call Taker
Public Safety Call Taker
City of El Paso
City of El Paso
07/30/2020
07/30/2020
$30,57507/30/2020
$30,575
Call Taker
Call Taker
American Medical Response
American Medical Response
07/23/2020
07/23/2020
$33,39207/23/2020
$33,392
911 Calltaker/Dispatcher
911 Calltaker/Dispatcher
City of Eugene
City of Eugene
06/18/2020
06/18/2020
$54,37106/18/2020
$54,371
Emergency Call Taker Trainee
Emergency Call Taker Trainee
Hillsborough County Sheriff's Office
Hillsborough County Sheriff's Office
06/17/2020
06/17/2020
$28,76606/17/2020
$28,766
Public Safety 911 Cadet Call Takers
Public Safety 911 Cadet Call Takers
City of Aurora, Co
City of Aurora, Co
06/17/2020
06/17/2020
$44,87106/17/2020
$44,871
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Call Taker Demographics

Gender

Female

69.2 %

Male

24.2 %

Unknown

6.6 %
Ethnicity

White

59.8 %

Hispanic or Latino

18.4 %

Black or African American

11.4 %
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Foreign Languages Spoken

Spanish

95.8 %

Mandarin

2.1 %

Cantonese

2.1 %
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Call Taker Education

Schools

Hinds Community College

6.7 %

Austin Community College

6.7 %

University of San Francisco

5.3 %

The College of Office Technology

5.3 %
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Majors

Criminal Justice

17.0 %

Business

14.3 %

Medical Assisting Services

7.9 %

Psychology

7.7 %
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Degrees

High School Diploma

35.0 %

Bachelors

23.3 %

Associate

18.3 %

Certificate

9.8 %
Show More

Entry Level Jobs For Becoming A Call Taker

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Call Taker

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.7% of call takers listed taker on their resume, but soft skills such as empathy and typing skills are important as well.

Best States For a Call Taker

Some places are better than others when it comes to starting a career as a call taker. The best states for people in this position are Connecticut, Delaware, Rhode Island, and Maryland. Call takers make the most in Connecticut with an average salary of $58,225. Whereas in Delaware and Rhode Island, they would average $58,190 and $58,135, respectively. While call takers would only make an average of $57,148 in Maryland, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Rhode Island

Total Call Taker Jobs:
10
Highest 10% Earn:
$91,000
Location Quotient:
2.07
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Delaware

Total Call Taker Jobs:
5
Highest 10% Earn:
$91,000
Location Quotient:
1.12
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Alaska

Total Call Taker Jobs:
3
Highest 10% Earn:
$67,000
Location Quotient:
1.21
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Call Taker Employers

1. Superior Air-Ground Ambulance Service
3.9
Avg. Salary: 
$46,171
Call Takers Hired: 
18+
2. Yellow Checker Star Transportation
4.4
Avg. Salary: 
$36,828
Call Takers Hired: 
16+
3. Mears Destination Services
4.1
Avg. Salary: 
$36,616
Call Takers Hired: 
15+
4. Valley Emergency Communication
3.9
Avg. Salary: 
$42,212
Call Takers Hired: 
13+
5. AAA Mid-Atlantic
4.0
Avg. Salary: 
$36,539
Call Takers Hired: 
13+
6. Jefferson Parish
3.1
Avg. Salary: 
$45,602
Call Takers Hired: 
13+

Recently Added Call Taker Jobs

Updated October 2, 2020