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Best call taker certifications
The best certifications for a call taker are Emergency Medical Dispatcher Certification (EMD), Emergency Medical Dispatcher, and Certified Medical Interpreter - Spanish (CMI).
Call taker certifications demonstrate your competency as a call taker to employers. However, not all call taker certifications provide the same value.
Below is a list of the best call taker certifications. Obtaining a call taker certification will give you a leg up when you apply for jobs and increase your potential salary.
4 best certifications for call takers
| Rank | Call taker certification | Organization |
|---|---|---|
| 1 | Emergency Medical Dispatcher Certification (EMD) | IAED |
| 2 | Emergency Medical Dispatcher | APCO |
| 3 | Certified Medical Interpreter - Spanish (CMI) | National Boar... |
| 4 | First Aid, CPR and AED Instructor | NSC |
4 best call taker certifications
1. Emergency Medical Dispatcher Certification (EMD)
The Emergency Medical Dispatcher (EMD) has been recognized as an essential component of effective EMS systems. Proper and timely training as well as a sound medical protocol are what help EMDs deliver quality care to the calling public with emergency medical needs.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
2. Emergency Medical Dispatcher
This course is based on the NHTSA National Standard Curriculum for EMD. Completion of the APCO Institute Emergency Medical Dispatcher course means that the student has met all of the requirements of the National Standard Curriculum - an important point for states that require compliance with the national curriculum.Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
3. Certified Medical Interpreter - Spanish (CMI)
The mission of the National Board is to foster improved healthcare outcomes, patient safety and patient/provider communication, by elevating the standards for and quality of medical interpreting through a nationally recognized and accredited certification for medical interpreters.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
4. First Aid, CPR and AED Instructor
Knowing how to respond to a first aid or CPR emergency is one of the most important skills a person can possess. The Standard First Aid, CPR and AED course meets the OSHA requirements and is your tool for training employees or the general public on the latest skills, techniques and expertise in life-saving procedures. The practice and feedback of using related skills in a realistic situation is integrated into the actual teaching experience.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? No
- Renewal required? No
What is the best certification for a call taker?
The best call taker certification is Emergency Medical Dispatcher Certification (EMD). The Emergency Medical Dispatcher Certification (EMD) is awarded by the International Academies of Emergency Dispatch. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this call taker certification:
- To become a certified Emergency Medical Dispatcher Certification (EMD), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 2 year.
What are some of the most in-demand certifications for call takers?
The most in-demand call taker certification is Emergency Medical Dispatcher Certification based on all active job postings. Having this call taker certification will give you access to more call taker jobs with higher salaries.
What certifications can impact a call taker career and salary?
The Emergency Medical Dispatcher Certification certification will help you to secure a dispatcher position, which will increase your pay and career trajectory. A dispatcher's average salary is $31,528 whereas call takers make an average salary of $38,776.
The most common combination of call taker certifications include: Emergency Medical Dispatcher Certification (EMD), Emergency Medical Dispatcher, and Certified Medical Interpreter - Spanish (CMI).
Online courses for call takers to earn certifications
1. CVS Health Call Center Customer Service
The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...
2. Simulation of Call Centre Operations Using R Simmer
Introduction To Call Centre Simulation Process Create Statistical Variables Required For Simulation Define Trajectories for Call Centre Departments Define Teams, Resources & Arrivals of Calls Run Call Centre Simulation & Store Results Plot Charts & Interpret Simulation Results...
3. Getting Started with Call Center Training
Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated...
4. Cold Calling Mastery
Become fantastic at Cold Calling - making cold calls for lead generation, sales, & business development...
5. Information Systems Auditing, Controls and Assurance
The course is awarded The Best Free Online Courses of All Time, and Best Online Courses of the Year (2021 Edition) by Class Central (http://www.classcentral.com). --- Information systems (IS) are important assets to business organizations and are ubiquitous in our daily lives. With the latest IS technologies emerging, such as Big Data, FinTech, Virtual Banks, there are more concerns from the public on how organizations maintain systems’ integrity, such as data privacy, information security, the...
6. Low Intermediate English: Calls & Messaging
In this course, you will learn how to get in touch with all the people in your life by phone, email, text, and even social media. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement. Each week is made up of engaging, short, task-based lessons that can be done...
7. Learn Cold Calling Like the Wolf of Wall Street in 3 Days
Cold Calling Like Jordan Belfort: the Exact Blueprint (Including Script & Templates) to Close the Sale Within 3 Days...
8. Cold Calling for B2B Sales: How to Prospect over the Phone
B2B Sales Skill: How to Cold Call over the Phone with Purpose, Navigate through Gatekeepers and Set Client Meetings...
9. Introduction to Computer Information Systems
This Specialization is intended for anyone seeking to learn basic computer skills. Through 3 courses, you will study computer hardware, software, and data safety. You will also learn about digital literacy and productivity tools. These courses will prepare you for a number of jobs within the field of computer information systems...
10. Health in Complex Humanitarian Emergencies
The Center for Humanitarian Emergencies is a partnership between CDC's Emergency Response and Recovery Branch and the Rollins School of Public Health that drives global collaboration, research and evidence based training to improve the lives and well-being of populations impacted by humanitarian emergencies. - Center for Humanitarian Emergencies: http://www.che.emory.edu/ - CDC's Emergency Response and Recovery Branch: http://www.cdc.gov/globalhealth/healthprotection/errb/index.html This course...
11. Certified Information Systems Security Officer (CISSO)
Certified Information Systems Security Officer (CISSO) Certification Exam Prep Course...
12. Fire Safety and Prevention Planning
Become an expert in understanding Fire Safety and Prevention Planning for your workplaces and organizations...
13. Fire Safety: Become A Fire Safety Expert
Become an expert in Fire Safety, Fire Hazards Control, Fire Evacuation Plans, and Fire Risk Assessment...
14. Certificate Program In Management Information Systems
Learn about the exciting world of Management Information Systems and its impact on the way organisations now function...
15. Winning Communication Skills for Telephone, Conference Calls
Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy...
16. Basic Fire Safety Awareness
Basic Fire Safety Awareness - Your Gateway towards Career in Fire Safety...
17. NEBOSH FIRE SAFETY
Managing Fire Safety in Workplace...
18. 4G LTE Evolved Packet Core (EPC) - Concepts and call flows
Learn about the LTE architecture and get an in-depth understanding of LTE call flows by analyzing wireshark traces...
19. Information Architecture (IA) Fundamentals
Everything you need to know — from what content should be presented to what it's called to how it's organized!...
20. Information Technology Essentials
Introduction to Information Technology and Information Systems...