Call taker demographics and statistics in the US
Call taker demographics research summary. Zippia estimates call taker demographics and statistics in the United States by using a database of 30 million profiles. Our call taker estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about call takers after extensive research and analysis:
- There are over 5,788 call takers currently employed in the United States.
- 74.0% of all call takers are women, while 26.0% are men.
- The average call taker age is 39 years old.
- The most common ethnicity of call takers is White (72.1%), followed by Hispanic or Latino (11.1%), Black or African American (9.1%) and Unknown (6.0%).
- Call takers are most in-demand in Longmont, CO.
- San Mateo, CA pays an annual average wage of $61,758, the highest in the US.
- In 2022, women call takers earned 98% of what men earned.
- Wyoming is the best state for call takers to live.
- Call takers are 59% more likely to work at private companies in comparison to government companies.
On this page
Call taker demographics by:
Call taker gender statistics
74.0% of call takers are women and 26.0% of call takers are men.
- Female, 74.0%
- Male, 26.0%
Call taker gender ratio
| Gender | Percentages |
|---|---|
| Female | 74.0% |
| Male | 26.0% |
Call taker gender pay gap
Women earn 98¢ for every $1 earned by men
Male income
$39,944
Female income
$39,034
Call taker gender ratio over time
This data breaks down the percentage of men and women in call taker positions over time. Currently, 74.0% of call takers are female.
Call taker gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 36.34% | 63.66% |
| 2011 | 36.73% | 63.27% |
| 2012 | 35.44% | 64.56% |
| 2013 | 37.37% | 62.63% |
| 2014 | 34.95% | 65.05% |
| 2015 | 38.20% | 61.80% |
| 2016 | 37.30% | 62.70% |
| 2017 | 36.14% | 63.86% |
| 2018 | 24.86% | 75.14% |
| 2019 | 26.93% | 73.07% |
| 2020 | 22.23% | 77.77% |
| 2021 | 25.98% | 74.02% |
Call taker related jobs gender ratio
We compared call takers with similar job titles to see how gender ratios vary. As you can see, centrifugal operator and flight information expediter have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Cosmetician | 3% | 97% |
| Schedule Checker | 10% | 90% |
| Plant Clerk | 14% | 86% |
| Call Taker | 26% | 74% |
| Raw Scales Operator | 95% | 5% |
| Flight Information Expediter | 95% | 5% |
| Centrifugal Operator | 96% | 4% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Call taker demographics by race
The most common ethnicity among call takers is White, which makes up 72.1% of all call takers. Comparatively, 11.1% of call takers are Hispanic or Latino and 9.1% of call takers are Black or African American.
- White, 72.1%
- Hispanic or Latino, 11.1%
- Black or African American, 9.1%
- Unknown, 6.0%
- Asian, 0.9%
- American Indian and Alaska Native, 0.8%
Call taker race
| Call taker race | Percentages |
|---|---|
| White | 72.1% |
| Hispanic or Latino | 11.1% |
| Black or African American | 9.1% |
| Unknown | 6.0% |
| Asian | 0.9% |
| American Indian and Alaska Native | 0.8% |
Call taker race and ethnicity over time
See how call taker racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Call taker race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 75.41% | 9.59% | 1.82% | 10.57% |
| 2011 | 72.29% | 11.37% | 1.84% | 11.47% |
| 2012 | 72.43% | 10.81% | 2.40% | 12.06% |
| 2013 | 73.67% | 10.30% | 2.21% | 10.51% |
| 2014 | 71.75% | 11.62% | 1.92% | 12.02% |
| 2015 | 72.03% | 11.76% | 1.89% | 11.94% |
| 2016 | 72.37% | 10.12% | 3.03% | 11.86% |
| 2017 | 72.17% | 9.51% | 2.13% | 13.04% |
| 2018 | 75.26% | 10.12% | 1.81% | 9.65% |
| 2019 | 77.98% | 8.31% | 0.77% | 9.25% |
| 2020 | 74.05% | 8.40% | 1.31% | 11.12% |
| 2021 | 72.13% | 9.14% | 0.90% | 11.11% |
Call taker wage gap by race
According to our data, hispanic or latino call takers have the highest average salary compared to other ethnicities. Black or african american call takers have the lowest average salary at $39,540.
| Ethnicity | Salary |
|---|---|
| Unknown | $39,799 |
| White | $39,610 |
| Black or African American | $39,540 |
| Asian | $40,298 |
| Hispanic or Latino | $40,480 |
Average call taker age
See how the average age of call takers varies based on ethnicity and gender.
Male
Female
Call taker age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Unknown | 38.5 | |
| White | 40 | 39 |
| Black or African American | 39 | |
| Hispanic or Latino | 31 | 32 |
Call taker age breakdown
The average age of call takers is 40+ years years old, representing 46% of the call taker population.
Call taker age breakdown
| Call Taker Years | Percentages |
|---|---|
| 40+ years | 46% |
| 30-40 years | 31% |
| 20-30 years | 22% |
Call taker educational attainment
The most common degree for call takers is high school diploma, with 30% of call takers earning that degree. The second and third most common degree levels are bachelor's degree degree at 27% and bachelor's degree degree at 22%.
- High School Diploma, 30%
- Bachelor's, 27%
- Associate, 22%
- Diploma, 10%
- Other Degrees, 11%
Call takers by degree level
| Call taker degree | Percentages |
|---|---|
| High School Diploma | 30% |
| Bachelor's | 27% |
| Associate | 22% |
| Diploma | 10% |
| Other Degrees | 11% |
Call taker jobs you might like
Call taker wage gap by degree level
According to the data, call takers with a Bachelor's degree earn more than those without, at $40,675 annually. With a Associate degree, call takers earn a median annual income of $40,336 compared to $39,177 for call takers with an High School Diploma degree.
| Education | Salary |
|---|---|
| High School Diploma or Less | $39,177 |
| Bachelor's Degree | $40,675 |
| Some College/ Associate Degree | $40,336 |
Call taker employment statistics
Most call takers work for a private in the government industry.
Company size where call takers work
Below, you can see the size of companies where call takers work.
Call taker jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 9% |
| 50 - 100 employees | 16% |
| 100 - 500 employees | 34% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 23% |
| > 10,000 employees | 9% |
Call taker jobs by company type
Employees with the call taker job title have their preferences when it comes to working for a company. For instance, most call takers prefer to work at private companies over government companies.
Call taker jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 7% |
| Private | 59% |
| Government | 31% |
Call taker jobs by industry
The most common industries for call takers are government, health care and professional.
Call taker industry statistics
| Industry | Percentages |
|---|---|
| Government | 29% |
| Health Care | 13% |
| Professional | 11% |
| Transportation | 7% |
| Technology | 5% |
| Media | 4% |
| Non Profits | 4% |
| Retail | 4% |
| Education | 3% |
| Hospitality | 3% |
| Telecommunication | 2% |
| Real Estate | 2% |
| Construction | 2% |
| Automotive | 2% |
| Manufacturing | 2% |
| Utilities | 1% |
| Fortune 500 | 1% |
| Insurance | 1% |
| Finance | 1% |
Call taker turnover and employment statistics
Call taker unemployment rate over time
The unemployment rate for call takers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Call taker unemployment rate by year
| Year | Call taker unemployment rate |
|---|---|
| 2010 | 8.02% |
| 2011 | 6.93% |
| 2012 | 5.71% |
| 2013 | 5.09% |
| 2014 | 4.22% |
| 2015 | 3.94% |
| 2016 | 3.81% |
| 2017 | 3.05% |
| 2018 | 1.93% |
| 2019 | 1.47% |
| 2020 | 1.38% |
| 2021 | 2.39% |
Average call taker tenure
The average call taker stays at their job for 1-2 years, based on the 1,895 call takers resumes in Zippia's database.
Call taker tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 38% |
| 1-2 years | 28% |
| 3-4 years | 11% |
| 5-7 years | 14% |
| 8-10 years | 5% |
| 11+ years | 4% |
Call taker LGBT ratio compared to similar jobs
Review the percent of call takers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Supply Aide | 6.40% | 56,158 |
| Laboratory Courier | 8.26% | 49,202 |
| Key Carrier | 9.48% | 82,534 |
| Parcel Post Clerk | 10.33% | 70,221 |
| Assignment Agent | 10.63% | 26,437 |
| Mail Processing Equipment Mechanic | 11.70% | 70,193 |
| Call Taker | 17.25% | - |
Similar call taker jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Supply Aide | 6.40% | 56,158 |
| Laboratory Courier | 8.26% | 49,202 |
| Key Carrier | 9.48% | 82,534 |
| Parcel Post Clerk | 10.33% | 70,221 |
| Assignment Agent | 10.63% | 26,437 |
| Mail Processing Equipment Mechanic | 11.70% | 70,193 |
Foreign languages spoken by call takers
The most common foreign language among call takers is Spanish at 95.8%. The second-most popular foreign language spoken is Mandarin at 2.1% and Cantonese is the third-most popular at 2.1%.
- Spanish, 95.8%
- Mandarin, 2.1%
- Cantonese, 2.1%
Call taker languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 95.8% |
| Mandarin | 2.1% |
| Cantonese | 2.1% |
