Call taker job description
Example call taker requirements on a job description
- High school diploma or equivalent.
- Previous experience with customer service.
- Computer literacy.
- Ability to multi-task.
- Excellent telephone etiquette.
- Strong problem-solving skills.
- Ability to work independently.
- Excellent communication and interpersonal skills.
- Ability to remain calm and collected under pressure.
- Ability to handle customer inquiries in a professional manner.
Call taker job description example 1
ITS call taker job description
This role is now eligible for a $5,000 sign on bonus for those who are hired. You would receive this amount within 30 days of hire. This may help with candidates who are interested in relocating closer to Longmont, Colorado.
Emergency Call Relay Center
*Note -A lot of times there is some confusion surrounding the term dispatching. While there are certainly dispatchers in the 911 environment, we are actually more interested in the call takers since we do not do any dispatching whatsoever. In some PSAPs (911 call centers) individuals do both call taking and dispatching. In others, these roles are fully separate without much overlap. So someone with “dispatch” experience isn’t always going to be the most qualified for our role.
• The Emergency Call Relay Center (ECRC) is looking for positive, highly motivated and caring people who want to make a difference for the citizens we serve and FIRST first responders across the nation who turn to Intrado for support!
• 911 call takers with a minimum of 1 year of experience are strongly encouraged to apply
• Take advantage of this opportunity to join a fast-paced, technology driven company that supports 911 and public safety
• Demand for our services continue to grow and so do the opportunities at Intrado
• Located in Longmont, CO, our facility lies in full view of the Rocky Mountains About the ECRC
• We are a national 911 center • We receive calls from North America, including all 50 states, Canada, Puerto Rico, Guam, American Samoa, the Northern Mariana Islands and the U.S. Virgin Islands
• Once we determine the caller’s location, we then transfer them to the geographically appropriate PSAP
• The team handles approximately 20,000 calls per month
• We answer 911 calls for many solutions including:
o Voice over Internet Protocol (VoIP) o Wireless and Voice over WIFI (VoWIFI) o Satellite Phones
o Telematics o Interim Text-to-9-1-1 Relay Solution o Telecommunication Relay Services (TRS) & Video Relay Services (VRS)
• There is never a dull moment!! Here are just a few of the large-scale critical incidents from across the country that the ECRC handled calls for:
o Hurricane Irma o Hawaii Nuclear scare o Hurricane Matthew
o Independence Day (you thought it was bad at your PSAP? Imagine dealing with it across the entire country)
o Delmarva area earthquake o Nashville bombing
o Hurricane Harvey o Superstorm Sandy o Boston Marathon bombing o Hurricane Isaias
High school diploma required.
Associate's degree in communications, business, or similar field preferred.
Equivalent work experience in a similar position may be substituted for educational requirements Experience
•One year experience in emergency services dispatching in a 9-1-1 center or similar environment required Other
•Basic knowledge of MS Outlook, Excel, Word, and PowerPoint required
•May be required to work varying shifts
What are the nice-to-have skills?
•24/7 on call experience preferred 1 year in emergency communications (could be EMT dispatch, 911 call taking, veterans, etc.)
Describe how this position fits in your organization.
We currently have multiple openings for this Emergency Call Relay Center ECRC role.
A good fit in the ECRC would be an individual who is self-motivated, task oriented, works well under pressure, understands shift work to include working in a 24/7 365 environment, understanding of emergency services, ability to handle stress, and the ability to leave home and personal life at the door and put the person who is in crisis before yourself, then let it go and go on to the next call. The ECRC answers 911 calls that would otherwise be lost in the technology world that we live in today. We support West by making sure our customers both internal and external get the best emergency call handling experience while they are dealing with emergency situations.
*Note -A lot of times there is some confusion surrounding the term dispatching. While there are certainly dispatchers in the 911 environment, we are actually more interested in the call takers since we do not do any dispatching whatsoever. In some PSAPs (911 call centers) individuals do both call taking and dispatching. In others, these roles are fully separate without much overlap. So someone with “dispatch” experience isn’t always going to be the most qualified for our role.
What is exciting about this opportunity? Please include team and company culture.
The ECRC offers growth opportunities from Telecommunicator to Senior Telecommunicator as positions come available. We also have a Supervisor team that one can promote to as positions become available.
Is there additional variable compensation?
6% more for a weekend shift and 11% for nights.
Location:
Other:
•Basic knowledge of MS Outlook, Excel, Word, and PowerPoint required.
•May be required to work varying shifts.
•Bilingual in English and Spanish prefered yet not required.
Benefits:
Perks are important, and great benefits are vital. By offering a comprehensive benefits package, we are committed to helping our employees and their families address their healthcare needs, maintain a healthy work/life balance, and build a financially secure future.
Comprehensive Coverage: Provides access to comprehensive medical, dental, vision, life, and disability coverage, as well as voluntary benefits and unlimited, confidential access to a personal health advocate.
Tuition Reimbursement: Employees can receive 100% reimbursement for eligible expenses upon the successful completion of career-related college courses with a grade of B or better.
Employee Discounts: From travel and leisure opportunities to discounts on everyday expenses, our team members have access to exclusive deals simply for being an employee.
401(k) with Matching: Offers a generous 401(k) plan to help you prepare for your future. You can contribute up to 75% of your compensation to the IRS maximum. After one year of service, we will match your contributions at a rate of 50% up to 6% of pay.
Caring About People (CAP) Program: This program provides financial assistance to employees in crisis situations, from providing shelter after a disaster to helping with the costs associated with an unexpected illness. CAP also sponsors volunteer work in the local community.
Spending Accounts: This allows you to contribute money from your paycheck (on a before-tax basis) to an account you use to pay qualified healthcare and dependent care expenses. We offer two accounts: Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
Location: Longmont, Colorado
Call taker job description example 2
Parkview Health call taker job description
Education
High School Diploma or GED is required. An AA/AS degree in a related field is preferred.
Licensure/Certification
Must be eligible for CJIS certification, including completion of fingerprinting and criminal background check with no felony convictions. Must recertify every 2 years.
Experience
No experience is required; however, experience in a public 911 call center is highly desired.
Other Qualifications
Geographical knowledge of the Parkview service area is preferred.
? Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Hearing: The candidate shall have normal hearing acuity. A baseline audiometric test will be obtained at the time of the successful candidate's post offer physical and yearly thereafter.
Vision: the candidate shall possess normal color vision and visual functions, including near vision. Each eye must be free of any abnormal condition or disease, which might adversely affect performance of duty and there must be visual acuity in each eye corrected to no less than 20/30. Vision and hearing are required to perform essential job functions.
Call taker job description example 3
Parkview Community Hospital Medical Center, Inc. call taker job description
Education
High School Diploma or GED is required. An AA/AS degree in a related field is preferred.
Licensure/Certification
Must be eligible for CJIS certification, including completion of fingerprinting and criminal background check with no felony convictions. Must recertify every 2 years.
Experience
No experience is required; however, experience in a public 911 call center is highly desired.
Other Qualifications
Geographical knowledge of the Parkview service area is preferred.
Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Hearing: The candidate shall have normal hearing acuity. A baseline audiometric test will be obtained at the time of the successful candidate's post offer physical and yearly thereafter.
Vision: the candidate shall possess normal color vision and visual functions, including near vision. Each eye must be free of any abnormal condition or disease, which might adversely affect performance of duty and there must be visual acuity in each eye corrected to no less than 20/30. Vision and hearing are required to perform essential job functions.
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Updated March 14, 2024
