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Experienced 911 Dispatcher / Telecommunicator
Delaware County, Oh 4.5
Call taker job in Delaware, OH
We are looking for experienced 9-1-1 Dispatchers who can step in and quickly make a difference for our community. If you have experience in an emergency communications center handling 9-1-1 and police, fire, and/or EMS dispatch, we would love to talk to you.
Pay is commensurate with experience:
1+ Years = $31.02 an hour
2+ Years = $32.43 an hour
3+ Years = $33.88 an hour
4+ Years = $36.42 an hour
Delaware offers a great atmosphere and benefits. In addition to advanced step placement for pay, prior public service credit allows for a higher vacation earning placement. A shift differential of $1.00 per hour is paid for second and third shift hours.
While we would prefer candidates with certifications in CPR/AED, APCO PST1, and emergency medical dispatch, we are willing to train the right candidate with the minimum experience.
Learn more about the department:
DELCOMM is the primary public safety answering point for Delaware County, answering all landline, voice-over-internet, and wireless 9-1-1 calls placed in the County. We dispatch for thirteen fire departments, Delaware County EMS, Delaware County EMA, Powell Police Department, and Delaware City Police Department.
The individual responds to requests for service via telephone and radio, employing telephone interviewing techniques and radio transmissions, rapidly and accurately processing information, prioritizing, making referrals, and initiating the proper response promptly, maintaining caller, responder, and public safety awareness. Individual reports directly to a Tour Commander.
Additional Information:
The nature of our work requires that our team members work irregular hours, including nights, weekends, and holidays. Shifts are determined biannually based on seniority.
Shifts
First Shift - 6:00am to 2:00pm
Second Shift - 2:00pm to 10:00pm
Third Shift - 10:00pm to 6:00am
Training Process
All team members complete a thorough training process to equip them with the skills and knowledge to perform the role effectively. The process consists of the following five phases.
Phase 1 - Classroom Training
Phase 2 - Call-taking
Phase 3 - Fire Dispatching
Phase 4 - Law Enforcement Dispatching
Phase 5 - Independent/Evaluation Only
Selection Process for a March 16th start date.
January 11th - Job post closes
January 14th - Deadline for candidates to view an informational video and fill out a survey
January 21st - Candidates who indicated they would like to move forward, must complete Criticall testing by this date
February 2nd to 9th - Phone interviews begin. Dates for in-person interviews will be revealed to selected candidates.
DELCOMM is a CALEA-accredited employer.
Individual must have a high school diploma or GED, familiarity with computers and basic computer applications, and keyboarding experience. As a condition of continued employment, within one year of the hire date, the individual must successfully complete and maintain certification in CPR/AED, all the current APCO required disciplines, NIMS certifications, and any other required standards. Individual must meet and maintain all required licenses and certifications as a continued condition of employment.
Must possess a valid driver's license and have an acceptable driving record. Individual must meet and maintain qualifications for driving on county business at all times, including insurability. Must maintain all required licenses and certifications as a continued condition of employment.
Essential Functions
* Provides emergency first responder communications link between the public and public safety entities;
* Processes telephone calls, analyzes situations rapidly and accurately, determines effective courses of action, completes required paperwork, maintains detailed records of action, and performs clerical duties as needed;
* Provides standardized emergency telephone procedures to callers using an automated pre-arrival telephone instruction system;
* Processes radio communications for public safety responders, and maintains detailed records of such traffic;
* Assists public safety entities in disaster response and preparedness;
* Maintains thorough working knowledge of all operational and administrative rules, regulations, codes, laws, policies, and procedures that govern duties within the Center and employment within the County;
* Establishes and maintains effective working relationships with emergency response personnel;
* Aids management by recommending operational procedures to the supervisor;
* Identifies and reports equipment problems and outages to the supervisor;
* Supports the Database Technician in the maintenance of the electronic and manual databases;
* Drives to the Emergency Operations Center, back-up Communications Center, the Communications Center, or alternate location during an emergency recall as defined by Center policy;
* Demonstrates regular and predictable attendance;
* Attends various training sessions, video conferences, and workshops;
* Hold as confidential, all aspects of the job;
* Performs typing, word processing, and related computer operations;
* Works overtime and outside of typical work schedule/business hours as required; and
* Any other duties as assigned;
Equal Opportunity Employer
M/F/D/V
$31-36.4 hourly 9d ago
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Dispatcher/Scheduler
Equus Computer Systems 3.6
Remote call taker job
Dispatcher/Scheduler is responsible for organizing, coordinating, and managing global server repair operations. This role involves coordination between internal teams, external vendors, service partners, logistics companies, and customers to ensure the efficient repair and replacement of server components in our internationally deployed computer servers.
Essential Duties and Responsibilities include the following (Other duties may be assigned):
* Serve as primary point of contact with field service technicians, service partners, and customers to ensure timely and successful work scheduling and completion.
* Schedule and assign onsite field technicians in coordination with internal Equus resource availability.
* Work with customer sites to document all requirements for onsite access and schedule accordingly.
* Communicate and push service providers for timely updates on communications and scheduling of onsite visits.
* Ensure job scope requirements are understood by all customer stakeholders.
* Coordinate pre-visit reviews to ensure field techs have all necessary tools, documentation, training, and understanding of site visit requirements.
* Track support case, RMA, and dispatch processes and statuses within internal CRM system.
* Provide timely and professional responses to customer inquiries regarding status of support cases and dispatches.
* Support day-to-day communications with customers and internal resources on communications and resource management (parts and labor).
* Provide regular updates to stakeholders on repair timelines, delays, and resolution progress.
* Maintain accurate notes and records of communication efforts with stakeholders and publish a daily schedule of onsite activities by date.
* Assist with case, RMA, and dispatch transaction creation.
Essential Education, Skills, and Experience:
* Strong organizational, problem-solving, and multi-tasking abilities.
* Effective communication and interpersonal skills.
* Ability to work across different time zones and coordinate with multicultural teams.
* Experience managing RMA processes, global part replacements, and repair tracking systems.
* Proficiency in scheduling and dispatch coordination and calendar tracking.
* Attention to detail to ensure all communications are processed to prevent errors in scheduling.
* College diploma and 2+ years of work experience in a similar role.
* Excellent computer skills; previous experience working with a database a plus.
* Computer hardware/server architecture familiarity are a plus.
* Excel knowledge and familiarity required.
* Searching for someone willing to work overnight (9:30pm - 6am Central). Potentially open to 3pm - 11:30pm Central.
* The base hourly rate for this role is between $21.63/hour and $28.85/hour and your base pay will depend on your skills, qualifications, experience, and location, along with budgeted range of position.
* Equus Compute Solutions offers a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, flexible spending accounts, matched 401K, life, critical accidental or illness, company paid short- & long-term disability, six weeks of paid parental leave, generous paid time off and wellness programs. ECS is 100% employee owned!
$21.6-28.9 hourly 60d+ ago
Sheriff's Communications Dispatcher-25282108
San Diego County (Ca
Remote call taker job
The County of San Diego is hiring for Sheriff's Communications Dispatcher Looking for a career that makes a difference? Become a Sheriff's Communication Dispatcher and help keep our communities safe. will have a teleworking schedule available after an initial training period.
Apply Today!
Future Salary Increases
June 26, 2026 - 4.07% increase to base pay (3.5% Across-the-Board + 0.57% Mkt Increase)
June 25, 2027 - 3.57% increase to base pay (3% Across-the-Board + 0.57% Mkt Increase)
About the Position
As a Sheriff's Communications Dispatcher, you'll be the steady voice behind non-emergency calls, ensuring accurate documentation and supporting the vital work of the Sheriff's Communications Center and Court Services. This class differs from the Sheriff's Emergency Services Dispatcher in that the latter is primarily responsible for operating radios to dispatch Sheriff's patrols and other emergency-related response services.
You'll be the first point of contact for non-emergency calls to the Sheriff's Office. Your responsibilities include:
* Answering and documenting non-emergency calls with precision and professionalism
* Supporting the Sheriff's Communications Center and Court Services
* Assisting with administrative tasks related to law enforcement operations
* Collaborating with dispatch teams to ensure accurate information flow
* Maintaining confidentiality and composure in high-pressure situations
Team Environment
You'll be part of a dedicated communications team that works collaboratively to support field deputies, court officers, and administrative staff. While the role is primarily remote and flexible, you'll stay connected through secure systems, occasional in-person meetings, and regular team briefings.
Tools & Technology
* Computer-Aided Dispatch (CAD) systems
* Law enforcement databases and records management systems
* Multi-line phone systems and headsets
* Real-time messaging and internal communication platforms
* Secure remote access tools for off-site work
Impact of Your Work
As a Sheriff's Communications Dispatcher, your calm professionalism and precise communication during non-emergency calls play a vital role in keeping operations running smoothly. You help coordinate resources, maintain accurate records, and offer reassurance to the public-strengthening the efficiency and responsiveness of the Sheriff's Office in service to our community.
Education and/or Experience
* Eighteen (18) years of age; effective oral and written communication skills in English.
Note: All candidates must pass the Criti-Call performance test, as administered by the County of San Diego and eligible to complete the POST-certified Public Safety Dispatchers' Basic course within twelve (12) months of appointment.
See if this is the job for you. "Click here" to view the complete job description, including minimum qualifications, examples of duties, and working conditions.
Application and Hiring Process
STEP 1: Complete the online application form, providing correct and complete responses to the Supplemental Questions. Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process, your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.
STEP 2: Candidates who are notified they have been placed on the eligible list will then receive instructions on how to complete the online CritiCall performance exam. In order to be considered, all candidates who are notified that they are placed on the eligible list must take the CritiCall performance exam.
The CritiCall performance exam can be completed online from home and is a work-simulated computer-based performance test covering the following areas:
* Call summarization
* Character comparison
* Data entry
* Cross-referencing
* Decision making
* Prioritization
* Keyboarding
* Probability
* Map reading
* Reading comprehension
* Memory recall
* Sentence clarity and spelling
For the CritiCall study guide, click here(Download PDF reader).
STEP 3: Candidates who successfully pass the CritiCall performance exam will attend a Pre-Screening Interview/Orientation (PIQ) and selection interview processes listed below.
STEP 4: Candidates may be invited to participate in the HR interview. Selected candidates may be invited to participate in the background investigation.
STEP 5: The remaining steps of the background investigation will include a computer voice stress analysis (CVSA) exam, confirmation of cellular LTE coverage at the location where work will be performed, and a psychological and medical examination.
ACCOMMODATION
Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of a job, on a case-by-case basis.
The most highly qualified candidates, based on the evaluation results, will be referred for an interview. Be sure to include your experience in meeting the minimum requirements in both the Work Experience section and the Supplemental Questionnaire section of the Application. Resumes will not be accepted in lieu of the application, Work History, and/or supplemental questionnaire.
The County of San Diego now participates in E-Verify. CLICK HERE(Download PDF reader) for additional information.
Condition of Employment
As part of the condition of employment, candidates must
* Possess effective oral and written communication skills in English.
* Be willing to work remotely and able to report in-person into the Sheriff's Communication Center at any time
* Able to work rotating shift basis (8-hour and 12-hour combinations)
* On holidays and weekends, overtime may be expected and required.
Background Investigation
Must have a reputation for honesty and trustworthiness. Felony convictions will be disqualifying. Misdemeanor convictions may be disqualifying depending on type, number, severity, and recency. Prior to appointment, candidates will be subject to a thorough background investigation, which may include a psychological, truth verification, or other examination or test.
Evaluation
Qualified applicants will be placed on a nine (9) month employment list based on scores received during the evaluation of information contained in their employment and supplemental applications. Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process, your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis.
As an employer of over 19,000 employees, the County of San Diego is an organization committed to veteran hiring, retention, and professional development. We recognize the contributions and sacrifices made by our veterans and value the unique expertise and leadership qualities they bring to our workforce. We strive to provide veterans with the resources and tools necessary to maximize their employment opportunities, and to assist veterans with their transition into civilian life by applying the valuable skills, knowledge and training acquired in service to positions and career paths at all levels within our large organization. Click on the resource links below to learn more about how the County of San Diego supports its veterans.
Veteran's Preference Policy The County of San Diego offers preferential credits for military service to assist qualified applicants in transitioning from military to civilian careers with the County of San Diego.
Military Skills Translator Do you need assistance translating your military experience into civilian experience? This tool can help!
The County of San Diego and its employees embrace the vision of a just, sustainable, and resilient future for all. Our values include integrity, equity, access, belonging, excellence, and sustainability. Each of which are infused throughout our operations. While also embracing a mission of strengthening our communities with innovative, inclusive, and data driven services through a skilled and supported workforce. Click here for more information on our Strategic Plan (sandiegocounty.gov).
Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law.
The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset, and our customers are our number one priority.
Interested in a Position? Apply Now! Submit your Application Online. Click the link or scan the QR Code to Download the Sheriff's Career Path App! Download our Hiring App!
$39k-58k yearly est. 7d ago
911 Dispatcher
Licking County, Oh 3.6
Call taker job in Heath, OH
911 Dispatcher Division: Homeland Security/E.M.A./911 Contact Name: Tammy Smoke, SHRM-CP, PHR Contact Email: [email protected] Contact Phone: ************ Contact Fax: ************ Date Posted: 10/15/2025 Position Location: 783 Irvingwick Drive SW, Heath, Ohio 43056 Position Description:
* Demonstrates regular and predictable attendance.
* Promotes and maintains positive and effective working relationships and promotes good public relationships as a representative of Licking County Government.
* Monitors/receives telephone calls and initiates proper response.
* Notifies correct law enforcement agencies and any other agency needed or requested by fire department; provides necessary follow-up; tracks all County Fire Department equipment.
* Operates radio communications equipment by answering emergency lines, gets information from caller, transfers call to correct agency and dispatches as necessary, dispatches correct fire department to emergency, relays information on run to responding personnel; provides pre-arrival instructions to callers per EMD cards/Pro QA (e.g., control of bleeding, CPR, clearing airway passages, Heimlich maneuver, and the proper positioning of victims of shock, etc.).
* Attends court hearings and offers testimony as needed.
* Meets all job safety requirements and all applicable PERRP safety standards that pertain to the essential functions of the position and all agency safety procedures.
* Remains informed of current developments and procedures pertinent to duties; may be required to attend seminars/training.
Brief Description:
Monitors and operates radio communications equipment to receive, transmit, and monitor communications of City and County Fire Departments in accordance with 911 Standard Operating Procedures.
Job Prerequisites:
Minimum Qualifications:
High school diploma or general education degree (GED); and one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience.
Additional Qualifications (Agency/Dept. Qualifications):
Effective written and oral communication skills. Ability to manage fast pace, potentially stressful environment. Basic Computer Skills. Microsoft Office Programs (Excel / Word). Typing 45 WPM or faster corrected.
Application Procedure:
Submit completed application, resume and cover letter to the Licking County Human Resources Department, 20 South Second Street, 3rd Floor, Newark, Ohio 43055. Applications can be obtained in person in the Human Resources Department between 8:00 a.m. and 4:30 p.m. daily or printed from the web site at **********************
Compensation:
Pay Rate: $22.00 - $26.50 based on experience
After 48 months $29.10 per contract
BENEFITS:
* Paid Sick Leave
* Medical Insurance
* Life Insurance
* 11 Paid Holidays
* Paid Vacation Leave
* CPR Certification
* Paid on-the-job training to include Emergency Medical/ Fire/ Law Enforcement Protocols
* Flex Spending
* Longevity Pay after 5 years
* Shift Differential
* Ohio Public Employees Retirement System
About UFA:
Join the front line of public safety at the Licking County Regional Communications Center as a Fire/EMS 911 Dispatcher. In this vital role, you'll be the lifeline between the community and emergency responders, calmly and efficiently coordinating fire, medical, and rescue services during critical moments. Our dispatchers use advanced technology, quick thinking, and strong communication skills to ensure help reaches those in need fast. If you thrive under pressure, value teamwork, and are driven by a commitment to protect lives and property, this is your opportunity to make a real impact every single day.
Licking County is an Equal Opportunity Employer.
Job Type: Full Time Pay Type: Hourly
$22-26.5 hourly 60d+ ago
Telecommunications
Vp 3.9
Call taker job in Columbus, OH
Telecommunications Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the telecommunications industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the telecommunications sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand telecommunications industry.
Even if you have no obvious prior telecommunications experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the telecommunications field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in telecommunications.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$24k-38k yearly est. Auto-Apply 60d+ ago
Telecommunications
Veterans Prime, Inc.
Call taker job in Columbus, OH
Telecommunications Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the telecommunications industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the telecommunications sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand telecommunications industry.
Even if you have no obvious prior telecommunications experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the telecommunications field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in telecommunications.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Job Description
Experienced Remote Dispatcher / Emergency Breakdown Services
Train from home. Work from home. Enjoy the benefits of starting wages of $16 to $17 per hour based on experience plus shift differential available. You'll also receive competitive healthcare, a great time off package, and enjoy the atmosphere of a company that focuses on career development with internal advancement opportunities.
As an Emergency Breakdown Services Dispatcher and Customer Service Advocate with TTN Fleet Solutions, you'll be helping stranded truck drivers by dispatching roadside repair, tow service, accident management, and cargo recovery professionals. We'll train you to understand the needs of these drivers, dispatch the right solutions, and communicate with drivers and vendors for a successful outcome.
You'll be a hero… getting drivers back on the road and safely home to their families.
Required Skills
One to three years dispatch experience REQUIRED
A positive attitude ready to serve customers
Answers phones in a quick and professional manner
Attention to detail with organizational skills
Actively listen and document conversations
Strong communication skills by email and chat
Collaborate with peers and leaders to resolve customer concerns
Acts with respect and integrity
Desired Skills
Ability to evaluate a situation and determine the appropriate level of response
Ability to remain calm, empathize and act with confidence during stressful situations
Ability to establish and maintain effective working relationships
Ability to multi-task in a dynamic fast-paced environment
Ability to read maps and provide directions
*Bilingual skills are a plus (Spanish or French)
Requirements
Stable, high-speed internet - must meet minimum requirements, monthly internet stipend given!
Computer equipment provided
Ability to use Zoom effectively and type at least 35 WPM with 80% accuracy
Pass a background check and drug test
Must live and work in the United States
Three weeks of paid Virtual Classroom training, Monday - Friday 8 am - 5 pm CST
Quiet and distraction-free working area is MANDATORY
Spend long periods of time on the phone while seated
Preference will be given to candidates with at least one to three years of dispatch, fleet maintenance, or transportation industry experience.
This is a tremendous opportunity to work at home, full-time, and for an established industry leader. Morning, afternoon, and evening shifts are available. One weekend day required. Overtime pay is available.
Salary: Starting at $16.00 or more per hour depending on experience with shift differential available.
$16-17 hourly 16d ago
Overnight, Security Operations Center Dispatcher IN-OFFICE, NON-REMOTE
EyeQ Monitoring
Remote call taker job
Job DescriptionDescription:
is required to be in-office in Marietta, GA. No remote opportunities are available.
Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US.
We are seeking a Overnight, Security Operations Center Dispatcher to become an integral part of our team. The selected individual will patrol and secure assigned premises through the use of surveillance technology from our Command Center - identifying key risks to staff and patrons.
Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.
We value trusted partnerships.
We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don't fit.
We build to last.
We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.
We take the hill.
We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us.
We enjoy the journey.
We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day.
Responsibilities:
Monitor premises to prevent theft, violence, or infractions of rules
Thoroughly examine alarms from sites to verify threats
Warn violators of premise rules and regulations
Request emergency personnel for high risk situations
Requirements:
High school diploma or equivalent
Fluent in the english language
Authorized to work in the United States
Available for evening and overnight shifts
Accepted candidates will be required to complete an online survey as well as drug and background checks
Experience:
Call Center Customer Service or Support: 1 year (Preferred)
Security or Loss Prevention: 1 year (Preferred)
Security guard license (Preferred)
Compensation + Benefits:
Full-time
Health insurance
Dental insurance
Vision insurance
Paid time off
Requirements:
Qualifications:
Previous experience in security, law enforcement, or other related fields, preferred
Familiarity with security equipment and surveillance technology
Ability to handle overnight work requirements
Strong attention to detail
Full use of neck, arms, back, eyes, etc. to view multiple screens at once and pivot to each quickly
Ability to sit stationary for extended periods of time with minimal breaks
Ability to type efficiently, quickly and effectively
$29k-41k yearly est. 16d ago
Public Safety Dispatcher
Steiner + Associates 4.6
Call taker job in Columbus, OH
Easton, named the #1 retail experience in America, is hiring! We are offering a $1,000 sign-on bonus to qualified full-time candidates.
JOB SUMMARY: Under the direction of supervision, Public Safety Dispatcher performs variety of dispatching duties for emergency and non-emergency calls; dispatches security officers to calls for service; dispatches operations and other department to call of services and operates a variety of communication equipment including radio, telephone, alarm systems, emergency notification platforms, access controls and computer systems.
CORE FUNCTION & RESPONSIBILITIES:
Oversee operations of the Communications Center including, radio traffic, dispatching officers, tracking of officer's assignments, and answering departmental phones. Responsible for monitoring the property cameras, fire alarms and burglar alarms.
Receive emergency and non-emergency call of service, dispatch units accordingly
Determine nature and location of call, determine priority of calls and dispatch units accordingly
Provide assistance, information and direction to non-emergency callers.
Maintain awareness of field units' activities within the computer aided dispatch (CAD) system; communicate with field units via radio in accordance with Federal Communications Commission (FCC) regulations and; maintain status and location of units in patrol.
Input all pertinent radio transmission into CAD system.
Communicate information, verbal and/or written instructions from fellow officers, supervisors, management, tenants and the general public. Maintain equipment control by signing out property keys and departmental radios and other equipment.
Monitor and track contractors scheduled to work throughout the property. Monitor Parking Systems and Traffic Counters throughout the property. Monitor and calmly react to emergencies and activities throughout the center.
Enforce property Code of Conduct with all patrons, customers, tenants, and employees consistently using the utmost professional courtesy. Properly enforce and follow all policies and procedures as designated in the Public Safety Officer Training Manual.
Prepare accurate and thorough security reports that document information about the incidents that occur on company property, to assist with the evaluation of safety and security of the property. Maintain a neat and orderly security filing system within the Communication Center.
COMPETENCIES
Communication Proficiency
Excellent Customer Service
Good Judgement
Objectivity
Confidentiality/Discretion
Ethical conduct
Safety Management
Professionalism
Dependable
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this position, the employee will be exposed to outside weather conditions and may frequently walk on slippery or uneven surfaces. The noise level in the work environment is frequently loud.
TRAVEL
No travel is expected for this position.
REQUIRED EDUCATION AND EXPERIENCE
High School Diploma or equivalent
Previous security, military, law enforcement experience or 2+ years of college coursework, preferred, but not required.
Basic computer skills, including Excel and Word is preferred
Must be 21 years of age
Must possess a valid driver's license
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO STATEMENT
Steiner Real Estate Services is proud to be an Equal Employment Opportunity employer that is committed to inclusion and diversity. We seek individuals from all backgrounds to join our team and encourage our employees to bring their authentic selves to work.
Steiner Real Estate Services will not tolerate discrimination and harassment of any type regarding race, color, religion, national origin, age, sex, veteran status, gender identity, sexual orientation, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We offer competitive pay plus benefits including Medical/Dental/Vision/Life and Disability Insurance and 401k.
$22k-29k yearly est. 60d+ ago
Remote Dispatcher for a Moving and Logistics Business
Ready Roles
Remote call taker job
At Ready Roles, we don't just fill positions-we build lasting, impactful careers. As a Remote Dispatcher, you will play a key role in coordinating daily moving operations, optimizing fleet efficiency, and ensuring seamless communication between leadership, field teams, and clients.
This role requires an organized, proactive problem solver who can manage schedules, dispatch resources, track job progress, and handle real-time operational challenges. You will be responsible for ensuring on-time job completion, driver compliance, and customer satisfaction while maintaining fleet performance and task resolution efficiency.
If you thrive in a fast-paced, logistics-driven environment, where your decision-making directly impacts operational success, this is the role for you!
Why Join Ready Roles?
A Career Path, Not Just a Job: This isn't a stepping-stone; it's a role designed for long-term growth. We're looking for candidates who are eager to build a stable career with a supportive company that invests in their future.
Independence and Opportunity to Lead: Our clients want self-driven assistants who identify opportunities for improvement, find ways to make the business run smoothly, and drive the organization forward without needing to be told what to do. You'll actively manage the business owner's schedule and push organizational goals, not just your own tasks.
Respectful, Growth-Focused Clients: We only partner with clients who value stability and respect for their team. As a Ready Role, you'll work with a business owner who is committed to your success and who shares a long-term vision for growth.
Key Responsibilities: 1. Scheduling, Dispatching & Resource Allocation
Manage daily schedules and job assignments, ensuring all resources are allocated efficiently.
Collaborate with leadership and operations teams to adjust schedules based on shifting priorities or resource availability.
Monitor task completion in real-time, addressing delays or challenges as they arise.
Optimize mover and fleet utilization to reduce downtime and inefficiencies.
2. Fleet Monitoring & Driver Compliance
Track driver behavior, idle times, route deviations, and log compliance, escalating violations when necessary.
Prepare weekly fleet performance reports, identifying trends and providing actionable insights.
Ensure DOT compliance and company policies are followed regarding driver logs, vehicle inspections, and fleet utilization.
3. Customer Coordination & Satisfaction
Handle mid-move inquiries, schedule updates, and real-time customer issues to ensure timely resolutions.
Track and address recurring client concerns, providing feedback to leadership for continuous improvement.
Proactively communicate last-minute schedule changes with clients to enhance customer satisfaction.
4. Move Close-Outs & Quality Control
Ensure move close-outs are submitted accurately within 20 minutes of job completion.
Address substandard service outcomes immediately, escalating unresolved issues to leadership.
Document patterns in close-out issues and provide insights for operational improvements.
5. Real-Time Communication & Emergency Handling
Act as the primary point of contact for field teams, resolving on-the-ground challenges promptly.
Respond to high-priority escalations with timely intervention and detailed documentation.
Manage last-minute route changes to avoid delays and ensure smooth job execution.
6. Hotel Reservations & Logistics Support
Arrange cost-effective accommodations for drivers when necessary, ensuring timely booking confirmations.
Address emergency booking needs promptly and adjust schedules when required.
7. Task Management & Reporting
Maintain detailed dispatch logs, tracking escalations, task progress, and resolutions.
Provide daily summary reports with key operational insights, wins, and challenges.
Collaborate with leadership to optimize dispatch strategies and implement solutions for recurring operational issues.
8. Technology & Dispatch Tools Management
Utilize SmartMoving, DispatchTrack, Google Suite, Dialpad, Slack, and other dispatch tools to manage schedules and track progress.
Monitor real-time driver performance using GPS tracking systems and escalate inefficiencies as needed.
What We're Looking For:
Proven experience in dispatching, logistics coordination, or fleet management.
Strong problem-solving and decision-making skills - ability to think on your feet and resolve real-time challenges.
Highly organized & detail-oriented - ability to track multiple moving parts, ensure compliance, and minimize operational disruptions.
Proficiency with dispatching software - experience with SmartMoving, DispatchTrack, GPS tracking, or similar logistics tools is preferred.
Exceptional communication skills - ability to coordinate with drivers, operations teams, and customers professionally and efficiently.
Self-Driven, Proactive Mindset - This role is for someone who naturally takes the initiative and actively finds ways to contribute. You'll be expected to add value without waiting for instructions and to be a driving force for the business.
Commitment to Long-Term Growth - Ready Roles is built on loyalty and stability. We're looking for someone who values a long-term commitment, seeks stability, and is motivated to build a future with us and the business owner they support.
Aligned with Our Values - Ready Roles believes in accountability, respect, and integrity. We're looking for someone who takes ownership of their work, consistently shows up with purpose, and is eager to create a lasting impact.
Qualifications:
Leadership Potential and Vision: Prior experience managing remote tasks or supporting a business owner is a plus, but we're most interested in candidates ready to take ownership, lead by example, and actively shape the future of their role.
Resourceful and Solution-Oriented: You'll look for ways to make the business owner's day-to-day run smoothly, identifying gaps, solving problems, and proactively contributing to long-term growth.
Strong Communication Skills: Excellent written and verbal communication skills to maintain consistent, professional interactions with the business owner, team members, and clients.
Growth-Minded and Self-Motivated: If you're looking for a career where you can make an impact and build something lasting, Ready Roles is the place for you. This role is designed for someone who sees this as more than just a job-a chance to lead, grow, and secure their future.
What You Can Expect from Ready Roles:
Clear Growth Path and Scalable Compensation: As the business grows and you take on additional responsibilities, the business owner is committed to scaling your compensation. This means your role and pay will increase as the team expands and your impact grows.
Supportive, Stable Environment: Ready Roles partners with respectful, growth-focused clients who are committed to creating a positive, long-term working relationship with you. Our goal is to set you up for success so that you can help the business owner achieve their vision.
Training and Development: Continuous learning and access to resources that help you become an indispensable part of the client's team. Our onboarding process and ongoing support ensure you have the foundation needed to succeed and grow.
Why Our Clients Depend on Us
Our clients are ambitious business owners who trust Ready Roles to help them grow and succeed. They count on a reliable, proactive partner who can stay one step ahead, push organizational goals, and add lasting value. We're looking for someone who is motivated by the opportunity to build, lead, and grow, and who values the chance to make a true difference in a business owner's life.
Apply Today
If you're ready to commit, lead, and build a career with purpose, stability, and growth, we'd love to hear from you. Apply today to join Ready Roles and start building a future where your work drives real impact, stability, and lasting success.
$27k-36k yearly est. 60d+ ago
Dispatcher
Clean Energy Career 3.6
Remote call taker job
Company Mission
Clean Energy is changing the way the world fuels its vehicles. Reducing pollution from the transportation industry is an important goal for our nation, and we at Clean Energy know just how realistic and attainable that goal is with natural gas fuel.
Our mission is to create a healthier planet by eliminating carbon emissions in the transportation and dairy industries. Come join the team that is changing the way North America fuels transportation.
Benefits Offered - 401K, Medical, Dental, Vision, Life, AD&D and more.
The salary range for this position is $47,840 to $52,000. Must be able to work weekends: Wednesday through Sunday, 3:00 pm to 12:00 am PST. You can work remotely if you live far from our headquarters in Newport Beach.
Essential Duties and Responsibilities
Responsible to receive, evaluate and manage emergency or non-emergency service requests from customers, technicians or sites through different communication channels. Ability to communicate and prioritize issues surrounding the equipment at each location.
Ability to establish priorities, use independent judgment and escalate critical matters to appropriate parties or management when necessary. Follow standard operating procedures to ensure that all actions conform to the protocols set within the Call Center guidelines and/or the customers contracted service level agreements (SLA).
Must be empathetic and calm under pressure. Be able to understand and accurately communicate the situation and level of urgency to the technician or field management.
Have the ability to function within Field Service and Customer Relationship software. Display strong multitasking, computer and data entry skills.
Have strong phone communication skills. Communicate effectively, verbal and written. Effectively write professional emails, texts and chats. Be well versed, cordial and communicate professionally at all times.
The position may work onsite or remote during regular business hours, after hours, weekends and some holidays within a 24/365 Call Center. Periodic travel - 10%-25% to local CNG and LNG stations.
Demonstrate forward-thinking skills to create a win-win for all stakeholders.
Other duties as assigned.
Skills: Experience dispatching and an understanding of mechanics and compressor operations. Must possess a strong work ethic and must be extremely detail oriented. Strong typing skills (at least 45-50 wpm) and familiar with Microsoft Dynamics programs, Field Service Operations.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
College degree and 3 years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
Proficient in Microsoft Office applications. Previous experience with dispatching, field service or maintenance management systems is a plus.
Certificates, Licenses, Registrations
Certified Training will be provided and is a requirement.
Competencies
To perform the job successfully, an individual should demonstrate the following behaviors:
Quality: Consistently produces high quality work (accurate, neat, and thorough). Strives to improve productivity, processes and quality. Demonstrates strong knowledge and skills related to the job. Presents a professional image with dress, demeanor, and manners. Maintains clean work space, company equipment and company vehicles. Safety is a high priority; performs job safely.
Communication: Communicates clearly, concisely, effectively, professionally and timely.
Exhibits good listening and comprehension skills. Keeps others appropriately informed and shares ideas even when unpopular. Listens to what others have to say. Maintains open and active communication with colleagues. Effectively uses knowledge and experience in asking, probing, and anticipating issues to ensure quality is provided.
Teamwork: Fosters the spirit of working with each other. Displays respect, courtesy, politeness, tact, and openness. Handles conflict in an appropriate and professional manner. Builds relationships, promotes cohesiveness, models collaboration with others. Considers impact and issues for our customer and other departments. Engages other impacted departments early for solutions.
Persistence: Develops workable alternatives and solutions. Exhibits persistence in following assignments through to completion. Promotes process improvements.
Reliable: Responds in a timely manner. Is honest, ethical, value-driven and trustworthy. Keeps commitments made, completes assignments and meets deadlines. Accountable--Takes responsibility for own actions and performance. Meets attendance and punctuality guidelines. Available and accessible.
Entrepreneurial: Takes initiative and appropriate action. Is engaged and committed to achieving the company's mission. Pursues better ways to get things done and takes appropriate risks. Keeps up to date with competitor information and market trends. Controls costs and thinks in terms of profit, loss and added value. Is committed to the satisfaction of customers.
Leadership: Provides clear direction around a vision. Creates actionable plans and is proactive & anticipatory. Demonstrates innovative approaches and solutions. Is an example for employees and others. Accepts responsibility for individual and team performance. Makes appropriate and timely decisions and takes action on decisions. Sets clear and reasonable performance expectations. Motivates and empowers others. Delegates tasks appropriately. Recruits staff of a high caliber. Provides feedback to subordinates that is timely and direct. Recognizes subordinates for their contributions and effort. Encourages continuous growth and learning in others. Shows respect for others and their ideas. Helps others manage through change.
Passion: Is excited and creates enthusiasm about the company's future. Promotes a sense of company pride. Displays sense of pride in the department and its contributions. Displays passion for the job.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Always practice good judgment and refer to the safety guidelines.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Always practice good judgment and refer to the safety guidelines.
The noise level in the work environment is usually moderate
$47.8k-52k yearly 60d+ ago
Inside Sales/Dispatcher- Remote Capability
A&L Plumbing, Heating and Cooling Inc.
Remote call taker job
Inside Sales/Dispatcher- Remote Capability
A&L Plumbing, Heating, and Cooling Inc. means choosing a company that upholds honesty, professionalism, and a deep-rooted family ethos. With a trusted presence in the Greater Boston and Metro West areas since 1975, we're recognized for our integrity and excellence in service.
We are currently looking for an Inside Sales/Dispatcher to join our Team in person or remotely!
Job Description: This is a remote/hybrid position. This person will wear multiple hats. They will be Dispatching and providing our customers with excellent Customer Service while selling our products . This position will be the front line of support for customers, helping to ensure that they are satisfied with our products, services, and features. Some of the duties will include maintaining the Service & Install Technicians daily schedules, scheduling return trips with customers when parts are in, maintaining the on-call schedule for service technicians, keeping customers apprised as to the company schedule and requested lead-times, and maintaining the customer database with current information. Clear and concise communications with department managers, employees, and company customers, will be necessary throughout the daily routine.
Pay Range: $26.00/hr.-$31.00/hr. - Depending on Experience
Benefits:
Medical, Dental and Vision is paid at 50% for the Employee
LTD 100% paid by Employer
Life Insurance $50K paid by Employer
401k 5% match after 6 months
Birthday Bonus (equivalent to 8 hrs. pay)
Vacation (2 weeks first year, 3 weeks 1-4 years and 4 weeks 5+)
Sick time (40 hrs. for FT employee's)
Bereavement (3 days)
Tuition Reimbursement ($500/year)
Maternity and Paternity Leave
Required Qualifications:
Advanced customer service skills
Previous HVAC experience
Inside sales
Ability to multi-task
Organized
Computer skills
Microsoft office suite at an intermediate proficiency
1-2 years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Geographical knowledge of service area or map reading skills
Knowledge of industry is recommended but not required
Qualifications Desired:
Working knowledge of HVAC & Plumbing industry
2+ years HVAC & Plumbing Dispatcher experience
2+ years Dispatching experience
Experience using Service Titan
$50k yearly 11d ago
Dispatcher for West Virginia Operations - Remote
Wolfpack Rentals, LLC
Remote call taker job
Apply Description
We are seeking a dedicated and detail-oriented Dispatcher to join our team. The ideal candidate will possess strong communication and organization skills, enabling them to thrive in a fast-paced environment. This role requires effective problem-solving abilities and the capacity to multitask while maintaining a high level of service.
Key Responsibilities
Deliver clear instructions and relay information efficiently in a dynamic setting.
Maintain accurate records of schedules, routes, completed work orders and inventory records.
Gather information from callers to prioritize calls based on urgency and relevance.
Utilize decision-making and critical thinking skills to manage call prioritization effectively.
Address and resolve problems and service requests from supervisors and customers, including data entry tasks.
Operate various computer systems, including databases, email, and scheduling software.
Remain stationary throughout the shift while managing communications via telephone and text.
All other duties as assigned by supervisor.
Skills and Qualifications
High School Diploma or GED
Excellent communication skills, both verbal and written including the ability to use telephones, text message and email to contact employees
Strong clerical and organizational abilities
Proven problem-solving and decision-making skills
Proficient in computer usage, including scheduling and database software
Capacity to remain focused and attentive during extended periods of stationary work
$40k-59k yearly est. 3d ago
Parts Dispatcher
Ricart Automotive 4.1
Call taker job in Columbus, OH
The Parts Dispatcher will coordinate and execute parts deliveries, ensuring timely and accurate delivery while also managing drivers, routes, and inventory, all while maintaining excellent customer service.
Key Competencies
Communication
Attention to detail
Customer Service
Knowledge of automotive parts
Problem solving
Organization
Safety awareness
Responsibilities
Scheduling and Dispatching:
Plan and optimize delivery routes for parts drivers
Assign deliveries to drivers based on location, time, and customer needs
Monitor delivery progress and make adjustments as needed
Communicate with drivers regarding route changes, delays, and other relevant information
Parts Management:
Ensure accurate and timely pulling of parts for delivery orders
Maintain accurate delivery logs and records
Assist with checking in stock orders and stocking products on the shelves
Customer Service:
Communicate with customers regarding delivery schedules, delays, and other inquiries
Resolve customer issues and concerns related to deliveries
Driver Management:
Responsible for the scheduling delivery drivers
Ensure drivers adhere to company policies and safety regulations
Address any issues or concerns raised by drivers
Requirements
High school diploma or equivalent required
1-2 years experience in an automotive parts department or related field
Attention to detail and accuracy crucial
Excellent communication, organizational skills
Basic math skills and the ability to understand quantities and inventory levels
Knowledge inventory management systems and delivery logistics
Safety awareness
Ricart Automotive is an equal opportunity employer.
$27k-34k yearly est. 24d ago
Dispatcher, Life Science
Us Pack Services LLC
Remote call taker job
USPack is a leading logistics provider custom built for the evolving needs of businesses in today's same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That's why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers' businesses. That's how we stay ahead. That's how we help our customers win. Find out more at: **************** At USPack, we know our people set us apart. And that's why we do everything we can to invest in them and help them grow every day.We don't put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We've built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more! USPack's Benefits for Full Time positions include: • 401(K) • Health Insurance • Disability/Life Insurance • Paid Time Off (PTO) • Paid Holidays
USPack's Benefits for Part Time positions include: • 401(K) • Paid Sick Time
The Dispatcher, (LS Tower) serves as a key liaison between customers, Independent Contractors (ICs), and internal departments, with a focus on ensuring exceptional service and supporting operational needs for Healthcare and Life Science clients. This position is responsible for handling inbound communications, processing delivery orders, assisting contractors, monitoring shipment activity, and maintaining documentation compliance in alignment with company standards. The role requires strong attention to detail, the ability to manage multiple priorities in a fast-paced environment, and proactive problem-solving skills to support the timely delivery of critical shipments
To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Duties and Responsibilities - Customer and Contractor Support:
Answer inbound calls from customers and Independent Contractors, ensuring accurate entry of information into company systems.
Assist Independent Contractors with route completion issues, escalations, and general operational support needs.
Build positive relationships with customers and contractors to strengthen service satisfaction and retention.
Essential Job Duties and Responsibilities - Order Management and Dispatch Coordination:
Process routed, on-demand, and special delivery orders in accordance with established standards and procedures.
Evaluate feasibility of order fulfillment based on service requirements, customer needs, and operational constraints.
Assign and dispatch deliveries, update dispatch boards, and monitor time-sensitive shipments to ensure service commitments are met.
Essential Job Duties and Responsibilities - Administrative and Operational Support:
Review and manage required documentation to ensure adherence to Client Operating Procedures (COPs) and Standard Operating Procedures (SOPs).
Maintain and log Proof of Delivery (POD) documentation within required timeframes.
Track shipments via GPS and proactively resolve delays or service interruptions.
Conduct post-flight and trace investigations as needed to support continuous service improvement.
Generate daily reports summarizing transportation issues and proposed corrective actions.
Essential Job Duties and Responsibilities - Compliance, Documentation, and Reporting:
Manage incoming emails, electronic filing, and system data related to customer and contractor records.
Monitor external factors (e.g., weather events, civil unrest) that could impact operations and escalate to leadership when necessary.
Knowledge/Skills/Abilities Requirements:
Strong communication skills, both written and verbal, across all organizational levels.
Exceptional attention to detail and accuracy in data entry and recordkeeping.
Ability to prioritize tasks and work effectively in a high-volume, fast-paced environment.
Strong critical thinking and problem-solving abilities.
Ability to work independently as well as collaboratively within a team environment.
Proficiency with Microsoft Office Suite (Excel, Word) and CRM/database systems.
Ability to handle multiple priorities and meet deadlines under pressure.
Bilingual (English-Spanish) preferred.
Education/Experience/Certificates/Licenses Requirements:
High school diploma required; Associate's Degree preferred.
Minimum of 2-3 years' experience in customer service, call center operations, logistics, or administrative support roles.
Experience in pharmaceutical delivery, clinical trials, aviation transport, or logistics preferred.
Knowledge of aviation or airline networks is a plus.
Shift Days: Tuesday through Saturday OR Sunday through ThursdayShift Hours: 2nd Shift Available (
Available to work extra hours, weekends, and holidays preferred
.) Payrate: Up to $22 per hour
At USPack, our values are at the heart of everything we do, every day. They're living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us. We are: Driven by integrity - We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.
Driven by a passion for service - We're driven by doing more, by empowering others to succeed. We're proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it's a way of life. It's our passion.
Driven by collaboration - We're driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success. Driven by accountability - We're driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don't just say it, we show it. We make it happen and we measure it. Driven by innovation - We're driven by what's now and what's next. For us it's about never settling for the status quo. It's about staying one step ahead and embracing change. It's about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible. If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: **************************
$22 hourly Auto-Apply 60d+ ago
Dispatcher
Cb 4.2
Remote call taker job
Replies within 24 hours Job SummaryWe are seeking a professional and skilled Dispatcher to join our team. In this role, you will be responsible for coordinating and organizing the movement of goods and people from one location to another. This involves routing and scheduling drivers and vehicles, tracking and monitoring shipments, maintaining communication with drivers and other stakeholders, solving problems as they arise, and keeping accurate records of transportation activities. Overall, the dispatcher plays a crucial role in ensuring the smooth and timely delivery of goods and people in the logistics industry.
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Responsibilities
Routing and scheduling drivers, vehicles, and other resources to ensure timely delivery of goods or transportation of people.
Must maintain constant communication with drivers and other stakeholders to ensure that everything is running smoothly and to address any issues that may arise.
Must track and monitor the movement of goods or people to ensure that they are on schedule and to make adjustments if necessary.
Must be able to quickly and effectively solve them, whether it's rerouting a driver to avoid traffic or finding an alternative transportation solution for a customer.
Must maintain accurate records of all transportation activities, including schedules, routes, and delivery times.
Qualifications
High school diploma/GED
Previous experience as a Dispatcher or in a similar position
Excellent typing and data entry skills
Microsoft Excel required ( intermediate level)
Understanding of best practices and procedures for emergency response situations
Strong verbal and written communication skills
Highly organized with the ability to multitask and prioritize projects
Ability to work well under pressure
This is a remote position.
Compensation: $15.00 - $22.00 per hour
$15-22 hourly Auto-Apply 60d+ ago
Dispatcher (Safety And Security) - Hourly
Atlanta Public Schools 3.9
Remote call taker job
SAFETY
The Dispatcher (Safety and Security) will be responsible for maintaining operational control of communications for the Atlanta Public Schools Telecommunications Call Center. Responsible for operating various sophisticated technological equipment, monitoring life safety systems, processing and dispatching emergency & non-emergency calls, among other duties as assigned by management. Serves as a major artery to the APS body, as the alarm monitoring center is from where information is collected and disseminated District-wide. The call center is a manifold operation, serving as an emergency operations center, a technical support center, a monitoring center, and a customer service call center. The dispatcher is required to perform in each of those capacities while demonstrating optimal customer service skills. The call center 24/7, 365 days of the year; therefore, the dispatcher must be able to perform shift work, including holidays, weekends, mandatory overtime, and serve in an on-call rotations capacity.
MINIMUM REQUIREMENTS
EDUCATION:
• High School Diploma or GED required. • Associate's degree preferred.
CERTIFICATION/LICENSE:
• Georgia Peace Officer Standards and Training (POST) certification required within the first 6 months of employment. • Must be able to maintain certifications required by standard operating procedures and state law.
WORK EXPERIENCE: • 3 years of call center work experience in law enforcement, security environment or customer service required.
KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of the Public Safety Board of Education Radio System.
• Considerable knowledge of operations of governmental departments and procedures.
• Governmental and departmental policies, and applicable state and local rules and regulations.
• Strong understanding of factors relating to crisis intervention and calming techniques.
• Proficiency in working within deadlines and report preparation.
• Requires proficiency in Microsoft Office, Microsoft Outlook, utilization of internet search tools and Intranet, and other office equipment such as incident reporting software, fax, copiers, and scanners.
• Use a computer to analyze crime information; enter, compile, and maintain statistics; prepare a variety of reports; compose routine correspondence.
• Requires extensive communications (verbal and written) with internal stakeholders.
• Ability to effectively operate, by sight and sound. Must be able to work independently and be comfortable problem solving using sound judgment while not compromising the policies and procedures of the organization; actions will impact others directly and indirectly.
• Must be able to work flexible hours, evenings and staggered shifts, holidays and weekends and/or in emergency situations; required to work overtime including evenings and weekends as assigned by the Chief/supervisor to provide maximum security coverage.
• Ability to apply critical thinking skills in rendering solutions to various issues.
• Ability to communicate and interact well with school personnel, other law enforcement, emergency agencies and general public.
ESSENTIAL DUTIES
• Dispatches to Atlanta Public Schools' officers and other part-time law enforcement officers, contracted security and other civilians using an 800 MHz Public Safety Communications System.
• Dispatches emergency personnel to calls for service according to standard operating procedures.
• Interviews callers and process requests for service to include recording information with accuracy and completeness using the proper reporting system.
• Receives, assesses, and prioritizes incoming calls to include emergency calls to determine how best to meet the needs of the customers.
• Processes, enters, retrieves, and transmits accurately Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) entries and inquiries, abiding by policies and procedures mandated by NCIC and GCIC.
• Demonstrates proficiency in working within deadlines and report preparation.
• Types and files reports as required.
• Continuously monitors life safety systems (fire and burglar alarms), and operates surveillance systems and security access control systems with proficiency.
• Assists with identifying and maintaining most current information in databases as required by the department.
• Reports inaccuracies identified or malfunctioning equipment in a timely manner.
• Creates trouble tickets for customers when needed.
• Maintains constant awareness of assigned units, locations, and status; conducts status checks to ensure safety of officers as often as ordered in the standard operating procedures manual.
• Maintains familiarity with all emergency procedures and notification processes; anticipate and prepare for activation of contingency plans due to unforeseen occurrences.
• Ensures that the supervisors and applicable resource officers and other District personnel are informed of all violations.
• Maintains a strong relationship with Atlanta Police Communications 9-1-1 Center other public safety personnel as needed.
• Assists in providing information to other law enforcement agencies with incidents involving local criminal activity that may impact the safety of students, employees or citizens.
• Maintains and submits log-sheets to supervisor related to activities that may include police reports, activity logs and time sheets and maintains all training hours.
• Contacts Principals, facilities services and other supervisors to report problems with buildings or communicate critical information as it relates to emergencies.
• Required to have prompt, regular attendance in-person and be available to work on-site, in-person during regular business hours and as needed.
• Performs other duties as assigned by an appropriate administrator or their representative.
COMPENSATION
Hourly: $19.60
PHYSICAL ABILITIES AND WORKING CONDITIONS
The physical abilities, working conditions and other conditions of employment listed in this document are representative of, but are not intended to provide an exhaustive list of the requirements for positions in this classification. In the event of an emergency or situation requiring guidance from Federal, State, or local or school district authorities, the requirements of this position may change temporarily or for the school year to best serve the needs of our students.
Vision: See Additional Work Conditions & Physical Abilities Section.
Hearing:
Speech:
Upper Body Mobility:
Strength:
Environmental Requirements:
Mental Requirements:
Remote Work Requirements:
Additional Work Conditions & Physical Abilities: Must pass criminal history and background investigation and psychological test. Must not have any open administrative investigations.
The Atlanta Public School System does not discriminate on the basis of race, color, religion, sex,citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status in any of its employment practices, educational programs, services or activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
This job description is intended to accurately reflect the duties, responsibilities and requirements of the position. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. Management and administration reserves the right to modify, add, or remove duties and assign other duties as necessary.
Train from home. Work from home. Enjoy the benefits of starting wages of $16 to $17 per hour based on experience plus shift differential available. You'll also receive competitive healthcare, a great time off package, and enjoy the atmosphere of a company that focuses on career development with internal advancement opportunities.
As an Emergency Breakdown Services Dispatcher and Customer Service Advocate with TTN Fleet Solutions, you'll be helping stranded truck drivers by dispatching roadside repair, tow service, accident management, and cargo recovery professionals. We'll train you to understand the needs of these drivers, dispatch the right solutions, and communicate with drivers and vendors for a successful outcome.
You'll be a hero… getting drivers back on the road and safely home to their families.
Required Skills
One to three years dispatch experience REQUIRED
A positive attitude ready to serve customers
Answers phones in a quick and professional manner
Attention to detail with organizational skills
Actively listen and document conversations
Strong communication skills by email and chat
Collaborate with peers and leaders to resolve customer concerns
Acts with respect and integrity
Desired Skills
Ability to evaluate a situation and determine the appropriate level of response
Ability to remain calm, empathize and act with confidence during stressful situations
Ability to establish and maintain effective working relationships
Ability to multi-task in a dynamic fast-paced environment
Ability to read maps and provide directions
*Bilingual skills are a plus (Spanish or French)
Requirements
Stable, high-speed internet - must meet minimum requirements, monthly internet stipend given!
Computer equipment provided
Ability to use Zoom effectively and type at least 35 WPM with 80% accuracy
Pass a background check and drug test
Must live and work in the United States
Three weeks of paid Virtual Classroom training, Monday - Friday 8 am - 5 pm CST
Quiet and distraction-free working area is MANDATORY
Spend long periods of time on the phone while seated
Preference will be given to candidates with at least one to three years of dispatch, fleet maintenance, or transportation industry experience.
This is a tremendous opportunity to work at home, full-time, and for an established industry leader. Morning, afternoon, and evening shifts are available. One weekend day required. Overtime pay is available.
Salary: Starting at $16.00 or more per hour depending on experience with shift differential available.
$16-17 hourly Auto-Apply 60d+ ago
Dispatcher
Imc Companies LLC 4.3
Call taker job in Columbus, OH
Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to Ohio drivers; owner operators and/or fleet. Communicate and coordinate between all Ohio locations to maximize drivers' time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.
Essential Functions:
Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
Complete lines of dispatch in computer system from paperwork that drivers turn in daily relating to completed runs. Scan paperwork into system once completed.
Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure. Apply THS if needed.
Apply any additional charges including and notify customer service of changes.
Track/Maintain Ohio yard report, MDR, CNI, and Divisional Pool
Actively participate in driver recruiting and retention
Distributes and keeps track of the Nextel radios and fleet truck assignments
Request rail billing
Processes ATP's and Non-Productive pay. Review preliminary payroll
Other duties as assigned
Skills Required
Data entry skills; Excellent communication and organizational skills
Knowledge Required:
DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task. Intermodal/Trucking experience
Supervision Received:
Operation Manager
Supervision of Others:
Drivers
Confidential Data:
Driver pay information; customer accounts; dispatch activities
$28k-35k yearly est. Auto-Apply 41d ago
Dispatcher
Velocity A Managed Solutions Company
Remote call taker job
Velocity is seeking to hire Dispatchers to act as a communication point for our Velocity Field Technicians and customers. The Dispatch Coordinators receive requests, transmit messages and schedule technicians from the Velocity database to customer sites. This position involves verifying arrivals, negotiating pricing with technicians, and following up on scheduled appointments.
The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in challenging situations. Ideal candidates also will be able to multi-task as well as take the appropriate action with little supervision.
This role requires onsite training at our Holland, OH office location. Training will take place Monday through Friday from 9am-5:30pm EST.
Upon completion of training, ideal candidates must be able to work the following shifts listed below:
* Tuesday-Saturday 8am-4:30pm EST
* Tuesday-Saturday 9am-530pm EST
* Sunday-Thursday 9am-5:30pm EST
* Monday-Friday 2pm-10:30pm EST
All Candidates can work remotely on the weekends.
As a Dispatcher with Velocity, expect to:
* Dispatch jobs sent to us from our customers to the technicians in our database.
* Schedule appointments for the jobs with the technicians.
* Work with customers to gain access to job sites as required.
* Verify the technicians are not missing their appointments.
* Recruit technicians for current and/or future jobs.
* Coordinate getting "special" equipment to job sites for technicians to use.
This job might be for you if you:
* Have a High school diploma or GED
* Can work one weekend day each week
* Have excellent telephone etiquette and portray confidence in speaking with people over the telephone
* Have knowledge of networking principles and technologies
* Enjoy meeting the needs of customers
* Consider yourself well organized
* Are proficient with Microsoft Excel and Outlook
* Like to negotiate
Skills/Abilities:
* The ability to work as a team, but able to succeed when completing individual tasks
* Ability to learn and understand Velocity's custom portals and systems
* Consistently demonstrate an unconditional polite, professional, patient and courteous manner in dealing with callers, visitors and all employees
Why you'll love working at Velocity
We are an energetic bunch - eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We're excited about what we do, why we do it, and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.
Our Values - Collaborative and Strong at the Core
* Customer-obsessed
* One team
* Do the right thing
* Let's go!
Our Benefits
* Medical, Dental, Vision
* PTO & Paid Holidays
* 401K - with Employer Match
* Paid Parental Leave
* Company provided Life Insurance, Short/Long-Term Disability
* Supplemental Benefits Available
About Velocity MSC
Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That's why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.- Velocity is an unstoppable force. To learn more, please visit *********************************
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.