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Call taker skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical call taker skills. We ranked the top skills for call takers based on the percentage of resumes they appeared on. For example, 15.0% of call taker resumes contained computer aided dispatch as a skill. Continue reading to find out what skills a call taker needs to be successful in the workplace.

15 call taker skills for your resume and career

1. Computer Aided Dispatch

Here's how call takers use computer aided dispatch:

Receive radio calls from field unit; transmit messages via radio or telephone using computer aided dispatch/mobile date terminal computer system.
Maintain the locations and well being of public safety officials through use of computer aided dispatch systems and criminal records systems.

2. Taker

Here's how call takers use taker:

Call Taker - answer incoming calls, take customer information, enter in pick up location.
Front Desk/Call Taker* Maintain the duties of taking and dispatching emergency and non-emergency phone calls.

3. CAD

Here's how call takers use cad:

Entered callers demographics into CAD system
Learned basic dispatch skills including etiquette for dispatching and becoming familiar with the CAD (computer-aided dispatch) system.

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how call takers use data entry:

Demonstrate excellent computer based system proficiency to effectively log public safety records in the form of data entry.
Answered 911 calls Dispatched police, fire, and rescue Input call information into computer system data entry

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how call takers use customer service:

Followed established procedures for caller interrogation, information gathering, Emergency Medical Dispatching, call triage, and customer service.
Provided Excellent Customer Service to Houston metropolitan Hispanic population and Hispanic cab drivers in English and Spanish.

6. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how call takers use ems:

Received and transmitted information precisely and promptly to police, fire, and EMS personnel in a calm and professional manner.
Received and processed non-emergency and emergency calls and Transferred EMS and Fire calls and drop slips for Police department calls.

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7. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how call takers use cpr:

Provide necessary steps to proceed with CPR, or interpreting whether or not a person is deceased or unconscious.
Certified Peace Officer CPR certified NAED certified in Police, Fire & Medical dispatch

8. Emergency Situations

Here's how call takers use emergency situations:

Handled emergency situations via phone until emergency personnel arrived on scene* Dispatched medical and fire personnel when needed.
Organized and transcribed for emergency situations.

9. GPS

GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.

Here's how call takers use gps:

Dispatched and supervised over 40+ drivers through VCO with GPS on scheduled shifts that served the Greater Seattle Area.
Utilized a POS to take payments, GPS to navigate trucks, and obtained knowledge of multiple vehicles.

10. Patrol

Here's how call takers use patrol:

Dispatched all patrol officers and fire departments.
Entered calls for service for both patrol units and Teleserve officers in a calm, precise and professional manner.

11. Service Calls

Here's how call takers use service calls:

Rescheduled status of technicians service calls and expedited better time management.
Entered location, vehicle and status information for incoming emergency road service calls into a routing software to determine service location.

12. EMD

Here's how call takers use emd:

Utilized Emergency Medical Dispatch (EMD) to assist callers in immediate medical crisis.
Advanced Emergency Medical Directive (EMD) certification.

13. Dispatch System

Dispatch systems are organized systems for transport, distribution, and dispatch of products via coordinated logistics.

Here's how call takers use dispatch system:

Input information into Phone and Computer-aided Dispatch system.
Entered customer pickup information into dispatch system.

14. NCIC

Here's how call takers use ncic:

Used proper use of the NCIC database system
Utilize computer systems used in law enforcement including NCIC and related equipment

15. Public Safety Agencies

Here's how call takers use public safety agencies:

Interacted with callers requesting emergency response or service from public safety agencies.
Facilitate communication coordination with public safety agencies and their resources.

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List of call taker skills to add to your resume

The most important skills for a call taker resume and required skills for a call taker to have include:

Computer Aided Dispatch
Taker
CAD
Data Entry
Customer Service
EMS
CPR
Emergency Situations
GPS
Patrol
Service Calls
EMD
Dispatch System
NCIC
Public Safety Agencies
Customer Inquiries

Criminal Justice
Telephone Calls
Stressful Situations
Inbound Calls
Communications Equipment
Law Enforcement Agencies
Computer System
Non-Emergency Phone Calls
TDD
Medical Assistance
BLS
Multi-Line Phone System
Customer Issues
Medical Services
Customer Calls
Automatic Call Distribution

Ambulances
Computer Equipment
Road Service
Non-Emergency Services
Vehicle Registration
Routine Inquiries
Customer Complaints
AAA
Medical Calls
ETA
Outbound Calls
Schedule Appointments
Administrative Calls
Taxi Service
Medical Emergencies
Roadside Assistance

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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