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Become A Call Worker

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Working As A Call Worker

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Call Worker Do At Joseph Quinn

Answer inbound and outbound calls verifying customer information and performing call transfers

How To Become A Call Worker

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Call Worker jobs

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Call Worker Typical Career Paths

Call Worker Demographics

Gender

  • Female

    55.4%
  • Male

    42.9%
  • Unknown

    1.8%

Ethnicity

  • White

    84.8%
  • Hispanic or Latino

    9.0%
  • Asian

    4.6%
  • Unknown

    1.2%
  • Black or African American

    0.3%
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Languages Spoken

  • German

    50.0%
  • Spanish

    50.0%

Call Worker

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Call Worker Education

Call Worker

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Full Time
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Top Skills for A Call Worker

CustomerServiceDataEntryComputerSkillsPhoneCallsOutboundCallsBandStaffIphonesCommunicationSkillsOrganizationalSkillsFollow-UpCallsMedicareTechnicalSupportTemporaryCustomerIssuesTanfNHippaModerateTasksTollCollectionCRM

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Top Call Worker Skills

  1. Customer Service
  2. Data Entry
  3. Computer Skills
You can check out examples of real life uses of top skills on resumes here:
  • Demonstrated mastery of customer service call script within specified time frames.
  • Use several systems for customers' accounts and general data entry.
  • answered multiple line phone calls, data entry, provided basic office coverage.
  • Answered inbound calls and made outbound calls to clients to help them book tickets.
  • Organized all collected data into spreadsheets of contacts to submit to the band staff weekly.

Top Call Worker Employers

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