Call worker demographics and statistics in the US
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Call worker demographics by:
Call worker gender statistics
54.0% of call workers are women and 46.0% of call workers are men.
- Female, 54.0%
- Male, 46.0%
Call worker gender ratio
| Gender | Percentages |
|---|---|
| Female | 54.0% |
| Male | 46.0% |
Call worker gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$30,573
Female income
$29,605
Call worker gender ratio over time
This data breaks down the percentage of men and women in call worker positions over time. Currently, 54.0% of call workers are female.
Call worker gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 44.07% | 55.93% |
| 2011 | 43.90% | 56.10% |
| 2012 | 45.61% | 54.39% |
| 2013 | 46.11% | 53.89% |
| 2014 | 46.68% | 53.32% |
| 2015 | 46.55% | 53.45% |
| 2016 | 47.18% | 52.82% |
| 2017 | 47.67% | 52.33% |
| 2018 | 46.20% | 53.80% |
| 2019 | 45.71% | 54.29% |
| 2020 | 46.43% | 53.57% |
| 2021 | 46.00% | 54.00% |
Call worker related jobs gender ratio
We compared call workers with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Call Worker | 46% | 54% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Call worker demographics by race
The most common ethnicity among call workers is White, which makes up 61.0% of all call workers. Comparatively, 18.2% of call workers are Hispanic or Latino and 10.2% of call workers are Black or African American.
- White, 61.0%
- Hispanic or Latino, 18.2%
- Black or African American, 10.2%
- Unknown, 5.1%
- Asian, 4.8%
- American Indian and Alaska Native, 0.7%
Call worker race
| Call worker race | Percentages |
|---|---|
| White | 61.0% |
| Hispanic or Latino | 18.2% |
| Black or African American | 10.2% |
| Unknown | 5.1% |
| Asian | 4.8% |
| American Indian and Alaska Native | 0.7% |
Call worker race and ethnicity over time
See how call worker racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Call worker race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 68.43% | 10.48% | 4.05% | 14.25% |
| 2011 | 68.15% | 10.77% | 4.18% | 14.13% |
| 2012 | 67.35% | 10.65% | 3.99% | 14.98% |
| 2013 | 67.70% | 10.48% | 4.16% | 14.66% |
| 2014 | 67.08% | 10.43% | 4.47% | 14.84% |
| 2015 | 66.46% | 10.17% | 4.26% | 15.95% |
| 2016 | 65.57% | 10.66% | 4.50% | 15.85% |
| 2017 | 66.49% | 10.08% | 4.46% | 15.68% |
| 2018 | 66.31% | 9.66% | 4.63% | 16.06% |
| 2019 | 65.90% | 9.85% | 4.44% | 16.57% |
| 2020 | 63.34% | 9.25% | 4.59% | 17.18% |
| 2021 | 61.03% | 10.22% | 4.76% | 18.21% |
Call worker wage gap by race
According to our data, asian call workers have the highest average salary compared to other ethnicities. Black or african american call workers have the lowest average salary at $30,281.
| Ethnicity | Salary |
|---|---|
| Unknown | $30,319 |
| White | $30,622 |
| Black or African American | $30,281 |
| Asian | $31,105 |
| Hispanic or Latino | $30,542 |
Average call worker age
See how the average age of call workers varies based on ethnicity and gender.
Male
Female
Call worker age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Call worker age breakdown
The average age of call workers is 40+ years years old, representing 49% of the call worker population.
Call worker age breakdown
| Call Worker Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Call worker educational attainment
The most common degree for call workers is bachelor's degree, with 51% of call workers earning that degree. The second and third most common degree levels are high school diploma degree at 19% and high school diploma degree at 17%.
- Bachelor's, 51%
- High School Diploma, 19%
- Associate, 17%
- Diploma, 9%
- Other Degrees, 4%
Call workers by degree level
| Call worker degree | Percentages |
|---|---|
| Bachelor's | 51% |
| High School Diploma | 19% |
| Associate | 17% |
| Diploma | 9% |
| Other Degrees | 4% |
Call worker jobs you might like
Call worker wage gap by degree level
According to the data, call workers with a Master's degree earn more than those without, at $33,596 annually. With a Bachelor's degree, call workers earn a median annual income of $32,412 compared to $29,821 for call workers with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $33,596 |
| High School Diploma or Less | $28,915 |
| Bachelor's Degree | $32,412 |
| Some College/ Associate Degree | $29,821 |
Call worker employment statistics
Most call workers work for a private in the professional industry.
Company size where call workers work
Below, you can see the size of companies where call workers work.
Call worker jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 8% |
| 100 - 500 employees | 25% |
| 500 - 1,000 employees | 11% |
| 1,000 - 10,000 employees | 32% |
| > 10,000 employees | 19% |
Call worker jobs by company type
Employees with the call worker job title have their preferences when it comes to working for a company. For instance, most call workers prefer to work at private companies over public companies.
Call worker jobs by sector
| Company type | Percentages |
|---|---|
| Education | 16% |
| Public | 21% |
| Private | 57% |
| Government | 6% |
Call worker jobs by industry
The most common industries for call workers are professional, education and health care.
Call worker industry statistics
| Industry | Percentages |
|---|---|
| Professional | 18% |
| Education | 14% |
| Fortune 500 | 11% |
| Health Care | 10% |
| Technology | 8% |
| Government | 5% |
| Hospitality | 5% |
| Finance | 5% |
| Transportation | 4% |
| Telecommunication | 4% |
| Manufacturing | 4% |
| Retail | 3% |
| Non Profits | 3% |
| Insurance | 3% |
| Media | 1% |
| Energy | 1% |
| Real Estate | 1% |
| Construction | 1% |
Call worker turnover and employment statistics
Call worker unemployment rate over time
The unemployment rate for call workers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Call worker unemployment rate by year
| Year | Call worker unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average call worker tenure
The average call worker stays at their job for 1-2 years, based on the 166 call workers resumes in Zippia's database.
Call worker tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 46% |
| 1-2 years | 30% |
| 3-4 years | 7% |
| 5-7 years | 9% |
| 8-10 years | 6% |
| 11+ years | 2% |
Call worker LGBT ratio compared to similar jobs
Review the percent of call workers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Verifier | 5.53% | 650 |
| Public Housing Interviewer | 6.73% | 10,942 |
| Call Worker | 7.19% | - |
| Indexer | 8.60% | 991 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Circulation Clerk | 11.16% | 66,736 |
| Personnel Aide | 15.31% | 42,920 |
Similar call worker jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Verifier | 5.53% | 650 |
| Public Housing Interviewer | 6.73% | 10,942 |
| Indexer | 8.60% | 991 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Circulation Clerk | 11.16% | 66,736 |
| Personnel Aide | 15.31% | 42,920 |
Foreign languages spoken by call workers
The most common foreign language among call workers is Spanish at 50.0%. The second-most popular foreign language spoken is German at 16.7% and Russian is the third-most popular at 16.7%.
- Spanish, 50.0%
- German, 16.7%
- Russian, 16.7%
- Arabic, 16.7%
Call worker languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 50.0% |
| German | 16.7% |
| Russian | 16.7% |
| Arabic | 16.7% |
