How to hire a call worker

How to hire a call worker, step by step

Here's a step-by-step call worker hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a call worker job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new call worker
• Step 8: Go through the hiring process checklist

What does a call worker do?

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1. Identify your hiring needs

   First, determine the employments status of the call worker you need to hire. Certain call worker roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A call worker's background is also an important factor in determining whether they'll be a good fit for the position. For example, call workers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of call workers and their corresponding salaries.

   Type of Call Worker	Description	Hourly rate
   Call Worker	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$11-17
   Member Service Representative	A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns... Show more	$10-21
   Service Representative	Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers... Show more	$11-21

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Alumni
   • Customer Orders

   Responsibilities:

   • Call alumni to raise scholarships funds
   • Monitor and troubleshot ATMs to determine problems.
   • Relay line problems on the CMS equipment.
   • Review medical necessity information for medications requiring prior authorization for Medicare members.
   • Company are subcontracted by Directv before Directv take over call center.
   • Request any additional information need to determine program eligibility, while following all HIPPA laws and regulations.

3. Make a budget

   Including a salary range in the call worker job description is a good way to get more applicants. A call worker salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a call worker in Virginia may be lower than in Washington, and an entry-level engineer typically earns less than a senior-level call worker. Additionally, a call worker with lots of experience in the field may command a higher salary as a result.

   Average call worker salary

   $14.02hourly

   $29,166 yearly

   ---

   Entry-level call worker salary

   $23,000 yearly salary

   Updated January 21, 2026

   Average call worker salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$38,210	$18
   2	Minnesota	$37,122	$18
   3	New Jersey	$34,412	$17
   4	Massachusetts	$33,717	$16
   5	Arizona	$33,104	$16
   6	Connecticut	$31,486	$15
   7	Wisconsin	$30,371	$15
   8	Utah	$29,407	$14
   9	Oregon	$29,288	$14
   10	Ohio	$28,933	$14
   11	Iowa	$28,582	$14
   12	Indiana	$27,842	$13
   13	Florida	$27,315	$13
   14	Colorado	$26,758	$13
   15	Oklahoma	$26,493	$13
   16	Pennsylvania	$25,283	$12
   17	North Carolina	$25,075	$12
   18	Tennessee	$24,077	$12
   19	Arkansas	$23,612	$11
   20	Virginia	$23,554	$11

   Average call worker salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	UC Santa Barbara	$38,035	$18.29
   2	Volt Systems LLC	$33,283	$16.00
   3	AAA Northern California, Nevada & Utah	$32,904	$15.82	10
   4	Vixxo	$30,883	$14.85	6
   5	UCI Health	$30,113	$14.48	10
   6	AST	$29,589	$14.23
   7	Randstad North America, Inc.	$29,375	$14.12	40
   8	ManpowerGroup	$29,352	$14.11	81
   9	Kelly Services	$29,203	$14.04	54
   10	Robert Half	$28,830	$13.86	208
   11	Adecco	$26,674	$12.82	73

4. Writing a call worker job description

   A call worker job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a call worker job description:

   Call worker job description example

   We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
   
   At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
   
   Call Receiver provides courteous and professional assistance in responding to member requests for Roadside Assistance and other AAA products and service for a high volume call center.
   Why Work For Us?
   
   + Great Pay - $14.50/hour with the opportunity for increases when performance skill blocks are achieved
   
   + Training - You'll attend a thorough, comprehensive, training program
   
   + Benefits - Medical, Dental, Vision, wellness program and more!
   
   + 401k Matching - $1 for $1 company match up to 4% of pay
   
   + Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan
   
   + Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
   
   + Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
   
   Essential Functions
   
   + Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.
   
   + Partner with Territory/Fleet Managers to gain a better understanding of their territory.
   
   + Update the information system and keep the member informed of all requested services.
   
   Knowledge/Skills/Abilities
   
   + Clear and proficient verbal and written communication even under pressure
   
   + Advanced computer, relevant applications, telephone and dispatch/radio skills
   
   + Common knowledge of vehicle components and the common reasons for vehicle failure
   
   + Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
   
   + toggle and navigate through multiple applications for simultaneous use
   
   + Type 45 WPM
   
   + Bilingual communication skills (Required)
   
   Innovation. It's what motivates and drives our 4,200 Team Members as the key to enhance Member value, employee satisfaction, and our future success. We have a 117-year history of service, creating Members for life. We generate $4 Billion in annual sales and serve nearly 6 million Members across 7 states. A3 is our Innovation Lab, where we have launched GIG Car Share, GoMentum Station, AAA CarConnect, AAA House Manager, and the first Autonomous Shuttle. If innovation and purpose are what you're looking for, journey forward with us.

   Copy this example

   

5. Post your job

   There are a few common ways to find call workers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your call worker job on Zippia to find and recruit call worker candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit call workers, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new call worker

   Once you've selected the best call worker candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new call worker first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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