Call worker job description
Updated March 14, 2024
3 min read
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Example call worker requirements on a job description
Call worker requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in call worker job postings.
Sample call worker requirements
- Ability to understand customer inquiries and provide accurate solutions.
- Proficiency in using call center software and tools.
- Strong knowledge of relevant products, services, and processes.
- Excellent communication and interpersonal skills.
- Ability to maintain customer data confidentiality.
Sample required call worker soft skills
- Ability to remain patient and calm in challenging situations.
- Ability to multi-task and prioritize tasks efficiently.
- Ability to work as part of a team.
- Strong problem-solving and decision-making skills.
- Ability to maintain a professional and courteous attitude.
Call worker job description example 1
AAA Northern California, Nevada & Utah call worker job description
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Call Receiver provides courteous and professional assistance in responding to member requests for Roadside Assistance and other AAA products and service for a high volume call center.
Why Work For Us?
+ Great Pay - $14.50/hour with the opportunity for increases when performance skill blocks are achieved
+ Training - You'll attend a thorough, comprehensive, training program
+ Benefits - Medical, Dental, Vision, wellness program and more!
+ 401k Matching - $1 for $1 company match up to 4% of pay
+ Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan
+ Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
+ Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
Essential Functions
+ Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.
+ Partner with Territory/Fleet Managers to gain a better understanding of their territory.
+ Update the information system and keep the member informed of all requested services.
Knowledge/Skills/Abilities
+ Clear and proficient verbal and written communication even under pressure
+ Advanced computer, relevant applications, telephone and dispatch/radio skills
+ Common knowledge of vehicle components and the common reasons for vehicle failure
+ Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
+ toggle and navigate through multiple applications for simultaneous use
+ Type 45 WPM
+ Bilingual communication skills (Required)
Innovation. It's what motivates and drives our 4,200 Team Members as the key to enhance Member value, employee satisfaction, and our future success. We have a 117-year history of service, creating Members for life. We generate $4 Billion in annual sales and serve nearly 6 million Members across 7 states. A3 is our Innovation Lab, where we have launched GIG Car Share, GoMentum Station, AAA CarConnect, AAA House Manager, and the first Autonomous Shuttle. If innovation and purpose are what you're looking for, journey forward with us.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Call Receiver provides courteous and professional assistance in responding to member requests for Roadside Assistance and other AAA products and service for a high volume call center.
Why Work For Us?
+ Great Pay - $14.50/hour with the opportunity for increases when performance skill blocks are achieved
+ Training - You'll attend a thorough, comprehensive, training program
+ Benefits - Medical, Dental, Vision, wellness program and more!
+ 401k Matching - $1 for $1 company match up to 4% of pay
+ Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan
+ Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
+ Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
Essential Functions
+ Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.
+ Partner with Territory/Fleet Managers to gain a better understanding of their territory.
+ Update the information system and keep the member informed of all requested services.
Knowledge/Skills/Abilities
+ Clear and proficient verbal and written communication even under pressure
+ Advanced computer, relevant applications, telephone and dispatch/radio skills
+ Common knowledge of vehicle components and the common reasons for vehicle failure
+ Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
+ toggle and navigate through multiple applications for simultaneous use
+ Type 45 WPM
+ Bilingual communication skills (Required)
Innovation. It's what motivates and drives our 4,200 Team Members as the key to enhance Member value, employee satisfaction, and our future success. We have a 117-year history of service, creating Members for life. We generate $4 Billion in annual sales and serve nearly 6 million Members across 7 states. A3 is our Innovation Lab, where we have launched GIG Car Share, GoMentum Station, AAA CarConnect, AAA House Manager, and the first Autonomous Shuttle. If innovation and purpose are what you're looking for, journey forward with us.
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Updated March 14, 2024
Updated March 14, 2024