CallRail jobs - 21 jobs

The PositionAs our Salesforce Administrator, you'll play a vital role in maintaining and scaling a high-impact, enterprise-grade Salesforce environment. You'll lead day-to-day Salesforce administration while partnering closely with RevOps, Marketing Ops, and Customer Experience teams to enhance our go-to-market efficiency and cross-functional collaboration.You'll design and implement automation, manage system integrations, maintain data quality, and serve as the go-to resource for Salesforce-related processes. This role is ideal for someone excited by complexity, scalability, and strategic system ownership.What You'll Do Administer & Maintain: Provide day-to-day Salesforce administration, including user setup, profiles, permission sets, and license management for 130+ users. Configure & Optimize: Design, configure, and deploy Salesforce solutions using Flows, record types, dynamic layouts, approval processes, dashboards, and reports. Drive Data Governance: Implement standardized governance policies that improve data quality and system consistency. Manage Integrations: Own and optimize third-party integrations with tools such as LeanData, Outreach, Gong, Qualified, and others. Support Agile Execution: Participate in monthly agile sprints, backlog grooming, and iterative delivery through Asana-based project management. Ensure Scalability: Apply a declarative-first approach to automation and system design, ensuring cross-functional maintainability and alignment with Salesforce's product evolution. Test & Deploy: Use sandbox environments for testing and validating changes before production deployment; partner with the Salesforce Architect to explore DevOps tools and best practices. Release Readiness: Oversee the third-party system release management cycle, ensuring features and functionality are fully tested and aligned with roadmap timelines. Document & Share Knowledge: Maintain clear and accessible documentation in Confluence and Google Workspace to support knowledge sharing and continuity. Prepare for the Future: Contribute to our roadmap for AI-powered features across our techstack in 2026 and beyond. What You'll Need 2+ years of Salesforce administration experience, ideally within a B2B SaaS environment. Salesforce Administrator Certification (required); other Salesforce certifications are a plus. Strong command of Salesforce Flow and other declarative tools. Familiarity with enterprise-scale Salesforce architecture (200+ Flows, multiple custom objects, complex role hierarchies). Comfort with large datasets, Excel, and analytical reporting. Excellent cross-functional communication skills and stakeholder management. Experience supporting Agile workflows and tools like Asana. Exposure to Einstein, Agent AI, or similar Salesforce-native AI solutions preferred. Experience with Confluence or similar documentation platforms. If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks Healthcare (one option covered at 100% for employees), Dental & Vision Coverage Competitive HSA with company matching Paid parental leave Flexible vacation policy 401K options with company dollar-for-dollar match Employee stock options available from day one $2,000 annual educational allowance Catered lunch every Tuesday * an in-office perk MARTA transportation or office parking expenses covered Employee charitable donation company match, up to $500 annually Regular company outings and events Hybrid work options with $500 office stipend to set up your home office Designated bike storage Learn more: ******************************* You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

It's an exciting time to join defi! defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and managed servicing solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures and Fiserv. Position Purpose: The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business relationships with a portfolio of large, multi-million dollar clients from a strategic and consultative perspective. Serving as the primary contact for the client's executive and/ or senior level managers, the Senior Client Executive is responsible for managing and growing the overall relationship with key senior-level decision makers and influencers at assigned clients to create customer loyalty and increase revenues. The Senior Client Executive will leverage our solutions to maximize client's growth and profitability, utilizing various company resources to ensure client satisfaction, retention and increased profitability for defi SOLUTIONS. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Client Relationship: * Establish and maintain effective relationships with key senior executive and operational decision makers by proactively meeting on-site with clients. Understand the politics of client's organization in order to appropriately influence decision makers. * Understand business problems, strategic objectives, competitive standing, and critical success factors to determine the best solutions. * Leverage defi SOLUTIONS internal resources, including business unit and corporate executives, to establish and maintain an effective relationship with the client. * Utilize consultative approach to demonstrate our desire to maximize client's growth & profitability. * Develop and document an Account Plan at least annually that includes the integration of other defi SOLUTIONS business units, establish a course of action to accomplish specific goals, and coordinate Account Plan with other business units. * Promote client attendance at defi SOLUTIONS sponsored events Client Retention: * As a key component of the client's Account Plan, develop a plan to secure timely Service Agreement Renewals. * Monitor client satisfaction, facilitate improvement as needed, and regularly stay in touch with client's key stakeholders. * Leverage industry trends and defi SOLUTIONS competition knowledge to demonstrate defi SOLUTION's value proposition. Revenue Maintenance & Growth: * Understand and promote defi SOLUTIONS capabilities, solution sets and match those with client's needs, ensuring that defi SOLUTIONS increases wallet share with each client * Understand the client's business problems and strategic objectives; develop formal proposals for additional products & services that address the client's needs. * Ensure a fair return on defi SOLUTIONS' services rendered by following up on any client receivables and negotiating a fair resolution on any items in question. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Required Education and Experience: * Bachelor's degree required. Relevant equivalent work experience may be substituted for degree requirement. * Lending technical experience. * Minimum 5 years of experience in one of the following areas: auto finance lending, software, or professional services. * Minimum 3 years of experience managing and growing relationships with large/complex financial organizations. Preferred Education and Experience: * Additional special training in banking is highly desirable. * Knowledge of defi systems is helpful * Fundamental knowledge of computer systems including host-based systems, especially financial data processing systems highly desirable Additional eligibility requirements: * Proven ability to interface with high level senior management or executives and requires minimal supervision and direction. * Competitive sales renewal ability. * Proven track record in attaining/exceeding of quota based metrics * Strategic account planning experience required * Strong presentation skills * Excellent communication skills that include internal communication of client opportunities, issues, escalations and external communication that includes key defi messages * Demonstrated leadership coupled with strong business acumen * Requires ability to influence at multiple levels internally and externally to accomplish business goals * Travel is required * Proficiency in working with Microsoft tools: Word, Excel, PowerPoint and Outlook. Travel required: * Up to 50% travel Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

The Position At CallRail, we empower businesses to make smarter marketing decisions through intuitive, real-time call tracking and analytics. We've recently introduced a groundbreaking AI product, Voice Assist, designed to enhance our customers' ability to drive revenue and improve customer experiences. We're looking for a strategic, customer-centric Sales Solutions Specialist to lead the charge in implementing this innovative solution. As a Sales Solutions Specialist, your primary focus will be ensuring the technical and operational success of our customers as they onboard and scale their AI voice agents. This role combines technical expertise, hands-on implementation, customer engagement, and project management. You will act as the strategic advisor and technical expert during onboarding, working closely with Product, Sales, and Customer Experience teams to ensure seamless integration and long-term success for our clients. What You'll Do Lead the technical onboarding and implementation of CallRail's Voice Assist product, including AI prompting strategies, integrations, call flows, and customized setups Serve as a primary technical contact, troubleshooting and resolving Voice Assist related customer issues for new and prospective customers Proactively identify and execute the necessary actions to ensure customer satisfaction and success with CallRail's AI Voice Agent Drive adoption and retention by articulating the value of the Voice Assist product to customers, identifying expansion opportunities, and ensuring customers achieve measurable outcomes that reinforce continued use Partner with account executives and account managers to understand client objectives and tailor solutions that align with business goals and seamlessly continue value selling conversations Collaborate with Product and Engineering teams to provide feedback on technical blockers and inform future enhancements What You'll Need 3-5 years of experience in a Sales Engineering, Solutions Engineering, Technical Implementation, or Customer Success role You possess hands-on experience with APIs, CRMs, automation tools, and SaaS architecture You have experience or deep interest in AI/ML technologies and prompt engineering. You excel in clear, effective communication and can comfortably manage both internal and external stakeholder expectations Proven ability to manage multiple concurrent projects with attention to detail and a focus on delivering value. Comfortable in a fast-paced, cross-functional environment with a passion for innovation and customer success. Nice to Have Background in AI, NLP, or data analytics solutions Experience in the martech or call analytics industry Experience working with or selling to digital marketing agencies Familiarity with CRM systems like Salesforce, HubSpot, or similar tools If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks Healthcare (one option covered at 100% for employees), Dental & Vision Coverage Competitive HSA with company matching Paid parental leave Flexible vacation policy 401K options with company dollar-for-dollar match Employee stock options available from day one $2,000 annual educational allowance Catered lunch every Tuesday * an in-office perk MARTA transportation or office parking expenses covered Employee charitable donation company match, up to $500 annually Regular company outings and events Hybrid work options with $500 office stipend to set up your home office Designated bike storage This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays. Learn more: ******************************* You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

The CallRail platform streamlines customer communications by centralizing calls, texts, form submissions, and live chat in real-time in one unified inbox, making them easier to manage and learn from. Its tracking capabilities reveal the source behind every contact - from ads to keywords and campaigns - so you always know which marketing efforts are working and generating the high quality conversations you need to grow. -- At CallRail, we believe that we're only as strong as the sum of our parts. We're passionate about the customers we serve and strive to create a work environment where people can be fully present every day. And that starts with respect both inside and outside the office. Through our diversity, equity, and inclusion (DE&I) programs, we actively seek to create spaces of open communication where honesty and candor are used to push the envelope on what's possible. We view our culture as a work in progress and see every hire as an opportunity to make it better. Does this feel like a fit? Then take a look at our openings. If you're interested in joining the CallRail Team but don't see an opportunity that you'd like to apply to, please send us your resume. We'll keep your information on file and will reach out when we have more openings. You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

The PositionWe are seeking a highly motivated and passionate Product Manager to help drive the strategy and execution of our Voice Assist AI product. This role involves defining the roadmap for an innovative AI-powered voice agent that transforms customer interactions and streamlines lead capture, qualification, and routing for small businesses and agencies. The ideal candidate will bring experience driving the end-to-end development and launch of AI-powered products. They'll be passionate about building relationships with customers, solving customer problems, and incorporating customer feedback loops into the development lifecycle. They'll have strong communication skills and experience collaborating across departments and management to deliver delightful customer experiences.What You'll Do Regularly talk to customers, define and analyze data, and be diligent in discovering relevant evolutions in technology and the marketplace Clearly define and articulate customer problems, gaps, and opportunities that will deliver the most value to the customers and the viability for the business Stay on top of AI market trends and competitive landscape Be a great partner to engineers and designers in discovering the best solutions to those problems Own your roadmap and its execution, including responsibilities like defining features, writing acceptance criteria and user stories, refining wireframes and prototypes, test plans, and release checklists. Communicate functionality and release plans internally to the stakeholders across the company Prioritize product development work for your squad and manage the backlog of features based on company priorities Define and track measures of success for your domain and report regularly on findings, learnings, and next steps Manage the daily workflow with a sprint team of engineers, QA, and designers. Do whatever your team needs to help them keep moving. Maintain constant communication with the product, engineering, CX, sales, and marketing teams. This position will function as the hub for their team's communication across the entire company. Ensure we ship incredible features and improvements that meet the timing needs of the market. What You'll Need 3+ years of experience as a Product Manager, with a strong track record of launching successful agentic AI products. (Direct experience building/managing products in the Conversational AI, Voice Technology, IVR is a plus) Deep understanding of LLMs, Natural Language Processing (NLP), and modeling prompts Demonstrated ability to drive product strategy from concept through execution in an agile environment. Exceptional communication, presentation, and storytelling skills, capable of articulating complex product concepts to diverse audiences (technical teams, executives, customers). Proficiency with product management tools (e.g., Atlassian/Jira) and analytics platforms (e.g., Looker, Pendo, FullStory). Experience with B2B SaaS models and understanding of how voice/AI solutions drive business value (e.g., cost savings, revenue generation, operational efficiency). A Bachelor's degree in Computer Science, Engineering, Business, or a related field If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks Healthcare (one option covered at 100% for employees), Dental & Vision Coverage Competitive HSA with company matching Paid parental leave Flexible vacation policy 401K options with company dollar-for-dollar match Employee stock options available from day one $2,000 annual educational allowance Catered lunch every Tuesday * an in-office perk MARTA transportation or office parking expenses covered Employee charitable donation company match, up to $500 annually Regular company outings and events Hybrid work options with $500 office stipend to set up your home office Designated bike storage This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays. Learn more: ******************************* You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

The Position: CallRail is hiring a Demand Generation Marketing Manager for our SMB verticals. You will be responsible for crafting and executing multi-channel campaigns to engage buyers at every stage of their journey, and tracking and reporting on the success of these campaigns. You will generate inbound free trials that turn into customers while ensuring we leverage best and scalable practices in achieving great results. You will work closely with sales, content, product marketing, web marketing, marketing operations, and your peers on the demand generation team to produce high impact campaigns that acquire, engage, nurture, and convert leads. A successful candidate should have proven experience in building and executing measurable and successful demand generation programs and campaigns in a B2B SaaS environment and is comfortable with high-volume, high-velocity sales processes. We are looking for a self-starter who can both design a strategic demand generation plan and then execute with precision. The ideal candidate is an ever-curious marketer who embraces the art and the science of demand generation and is driven by results. What You'll Do: Design and execute full-funnel multi-channel marketing programs to generate quality free trials that results in new customers in our SMB verticals Manage and report on the marketing and sales funnel for all programs, including volume at every stage, conversion rates between stages, and velocity from inquiry to sold Build and manage a calendar for demand generation programs Ensure marketing tactics are used in an integrated manner -- channels include email, webinars, live and virtual events, social media, review sites, influencers, digital marketing, gift marketing, chat Consistently identify and test new channels specific to your target audience Obtain a deep understanding of target markets and buyers in order to engage the right people in the best possible way to achieve results Partner with Content Marketing, SEO, PR and social teams to ensure strategic and topical alignment across content creation, offers, and demand plans Represent demand generation plans to a wide range of stakeholders, including sales teams and executives Actively solicit inputs from key stakeholders regarding demand generation campaign plan requirements and performance Align with overall company branding and awareness strategies What You'll Need: Bachelor's Degree required Proven B2B SaaS Experience: Demonstrated success in building and executing measurable, high-impact demand generation programs, ideally within a high-volume, self-serve, or Product-Led Growth (PLG) model Experience creating marketing programs to drive demand within any of our key SMB verticals: Real Estate, Home Services, Healthcare, Legal, Auto Demonstrated results in improving volume, conversion, and velocity through the marketing and sales funnel Deep understanding and experience with lead generation, nurture tactics, buyer personas and lead scoring, and other key B2B marketing principles Experience with marketing automation tools (Marketo preferred), customer relationship management tools (Salesforce preferred), and data visualization tools (Looker Studio preferred) Excellent writing skills; ability to write and edit marketing copy Strategy, project management, budget management, and financial skills Strong interpersonal skills; ability to influence others with and without formal authority and build partnerships within the organization Obsessed with metrics - monitor results of campaigns, reporting, and optimizing for new and better campaigns If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks Healthcare (options covered at 100% for employees), Dental & Vision Coverage Competitive HSA with company matching Paid parental leave Flexible vacation policy 401K options with company dollar-for-dollar match Employee stock options available from day one $2,000 annual educational allowance Catered lunch every Tuesday * an in-office perk MARTA transportation or office parking expenses covered Employee charitable donation company match, up to $500 annually Regular company outings and events Hybrid work options with $500 office stipend to set up your home office Designated bike storage This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays. Learn more: ******************************* You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

We're seeking a Technical Support Manager to join CallRail's Customer Experience team and contribute to the ongoing development of our Support organization at CallRail. In this role, you will manage a group of individual contributors responsible for providing front-line technical support for our customers and resolving client inquiries. You will also help lead the department's operations by ensuring the effective implementation of specific projects and initiatives, support team members in their day-to-day work and provide counsel to team members on how to enhance their overall skillset. A successful Technical Support Manager will understand the technical and practical aspects of CallRail products and be well-versed at trouble shooting issues. Technical Support Managers may work directly with customers and our internal Engineering counterparts on escalated issues to deliver a great customer experience. The ideal candidate is a champion for the customer, possesses leadership experience in a customer-focused support environment, and demonstrates strong problem-solving skills. What You'll Do Lead a team of Support Specialists by motivating, empowering, and providing applicable guidance to team members. Manage daily email, phone, and chat support channels to ensure the team is properly resolving to the best of our abilities, ensuring timely client responses and overseeing team responses to ensure customers receive the best possible experience from CallRail support. Develop a deep understanding of CallRail's product to provide guidance and support to team members in their day-to-day work. Manage individual performance of Specialists which includes assessing if they are meeting individual and team goals and providing resources to better perform their job duties. Act as an escalation point for team members, working with customers directly as needed to resolve issues promptly. Develop relationships with counterparts across other departments at CallRail and advocate for the best customer experience possible. Collaborate and partner with Support and Customer Experience leadership to ensure Support protocols and expectations align with overall Company direction. Manage change effectively through clear and timely communication within your team. Monitor and drive key success indicators that ensure the quality of our customer experience. What You'll Need Three or more years of relevant experience managing a customer-facing support team Superb communication, writing, and follow-up skills Strong critical thinking and analytical problem-solving skills Comfortable working with customer support tools and analytics Excellent time management and multitasking skills Confident in collaborating with cross-departmental stakeholders and product teams Demonstrated experience leading and motivating others to accomplish goals through team performance management and employee development Must be able to work evenings and weekends and handle on-call responsibilities as needed Background in technical or client support at other marketing technology companies is preferred. The CallRail Customer Experience team leverages ZenDesk; ZenDesk familiarity is preferred. If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks Healthcare (one option covered at 100% for employees), Dental & Vision Coverage Competitive HSA with company matching Paid parental leave Flexible vacation policy 401K options with company dollar-for-dollar match Employee stock options available from day one $2,000 annual educational allowance Catered lunch every Tuesday * an in-office perk MARTA transportation or office parking expenses covered Employee charitable donation company match, up to $500 annually Regular company outings and events Hybrid work options with $500 office stipend to set up your home office Designated bike storage This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays. Learn more: ******************************* You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

CallRail is looking for a Mobile Engineer to join our growing Engineering team. What You'll Do Build and Maintain Our Platform. It's what we do best! You'll be part of a core team that owns a domain within our platform and you'll be part of the team that helps build and grow it over time. Be a valuable part of the team. You will bring your core development skills and your experience in the server side domain building or scaling an engineering product. You will help to evaluate, prioritize, and drive system level design changes to our product. Communicate well. You'll explain your work clearly to team members, and seek feedback to build a codebase we all enjoy contributing to. This also includes reviewing code in a way that empowers your teammates while improving our codebase. Be a good teammate. You'll be helpful, open-minded, respectful, and collaborative. You'll be working in a team, not in isolation. As an experienced developer, you will serve as a leader, mentor, participate in making technical design decisions, and good teammate to our talented team of engineers Learn. Regardless of your level of experience or seniority, you'll work to improve your skills and learn more about our customers and their needs. What You'll Need Writing iOS and Android applications Strong understanding of testing best practices and a commitment to code quality Helping make technical design decisions as part of a team Software development in a team environment Participating in Agile workflows, including sprint planning, retrospectives, and backlog refinement. Staying current with mobile development best practices, frameworks, and OS updates. Understanding of Apple's and Google's design principles and interface guidelines Huge nice to haves Experience with push notifications and cloud message APIs (e.g., FCM, APNS) Knowledge of mobile security best practices. Strong understanding of integrating with RESTful APIs and backend services. Technologies and Tools we use: Swift/Swift UI, Kotlin/Compose Xcode, Android Studio Firebase Jira, Github, Confluence If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks Healthcare (one option covered at 100% for employees), Dental & Vision Coverage Competitive HSA with company matching Paid parental leave Flexible vacation policy 401K options with company dollar-for-dollar match Employee stock options available from day one $2,000 annual educational allowance Catered lunch every Tuesday * an in-office perk MARTA transportation or office parking expenses covered Employee charitable donation company match, up to $500 annually Regular company outings and events Hybrid work options with $500 office stipend to set up your home office Designated bike storage This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays. Learn more: ******************************* You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

CallRail is scaling our Technology & Strategic Partner ecosystem and looking for a Partner Marketing Manager to join the team and facilitate co-marketing programs with our integration, reseller, and strategic partners. This is an extremely cross-functional role, working closely with Marketing, Sales, Product, and Partnerships to translate partner relationships into measurable business outcomes. This person will have led co-marketing partnerships and will have proven results in designing and executing multi-pillar, integrated marketing programs, go-to-market strategies, and campaigns. You should be data-driven, but also campaign-focused. You will develop partner operations that scale, and create enablement content to support the needs of our partners, internal teams, and mutual customers. What You'll Do Manage and scale the marketing presence with our existing technology and strategic partners as well as identify and launch new partnerships. Establish and grow strategic partner relationships with sales and marketing counterparts. Drive and oversee the overall partner marketing strategy and program for technology and strategic partners. Develop an understanding of partners' needs and how to best position CallRail in key verticals, in partnership with our product marketing and demand generation teams. In collaboration with our Partnership and Marketing teams, identify key partners to participate in co-marketing campaigns in order to help grow CallRail's market presence. In collaboration with our Sales teams, manage a pipeline of partner-driven and influenced referrals. Work with established partners to craft new approaches to building pipeline, enhance our joint value propositions and drive new sales opportunities. Measure the effectiveness of co-marketing campaigns, and relay KPIs to relevant stakeholders. Automate and optimize processes across our partner ecosystem. This includes resource distribution, partner communications, and campaign tracking. Work with the marketing team to integrate partners and their expertise into our go-to-market campaigns Become a subject matter expert on CallRail use cases for partners, and joint value props by industry. Oversee partner education and marketing content such as emails, webinars, presentations, and customer success stories to keep our partners up to date on product updates. Maintain a repository of partner sales collateral and enablement resources. What You'll Need Bachelor's Degree required 2-4 years of marketing experience; partner or channel marketing experience highly-preferred Strong communication and organization skills Excellent understanding of integrated marketing campaigns and co-marketing strategies Previous experience in a partner or client-facing role Data-driven, results-oriented marketer. Ability to collaborate with multiple internal and external stakeholders to drive business results across a shared vision. Ability to handle multiple projects simultaneously while remaining flexible and consistently meeting deadlines in a fast-paced environment Knowledge of B2B SaaS products is considered a strong advantage Experience managing a budget and a record of achieving ROI milestones Experience working in Salesforce, marketing automation tools, and analytics platforms, a plus Partner Enablement experience a plus If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks Healthcare (one option covered at 100% for employees), Dental & Vision Coverage Competitive HSA with company matching Paid parental leave Flexible vacation policy 401K options with company dollar-for-dollar match Employee stock options available from day one $2,000 annual educational allowance Catered lunch every Tuesday * an in-office perk MARTA transportation or office parking expenses covered Employee charitable donation company match, up to $500 annually Regular company outings and events Hybrid work options with $500 office stipend to set up your home office Designated bike storage Learn more: ******************************* You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

The Position CallRail seeking a highly motivated and analytical Product Manager to drive the strategy and execution of our Attribution and Forms features. This domain is critical to providing marketers with the complete, multi-touch customer journey, spanning both calls and web forms. In this pivotal role, you will define the vision and roadmap for how CallRail tracks and reports on the full marketing funnel, from first click to conversion, across all online and offline channels. You will own features that capture lead data through both existing and custom web forms, and accurately attribute those leads (along with calls) back to the precise marketing source (e.g., SEO, PPC keyword, social). The ideal candidate will bring deep experience working with marketing analytics, multi-touch attribution models, and data visualization. They'll be passionate about transforming raw data into clear, actionable insights for customers. They will have strong communication skills and experience collaborating closely with Engineering, Business Intelligence, Design, and Marketing teams to deliver a unified, comprehensive view of marketing performance. You will be responsible for setting the product direction and managing the entire lifecycle of our core lead attribution tools. What You'll Do Own the Attribution Roadmap: Define, own, and champion the roadmap for our Attribution and Forms products, aligning it with business goals and the needs of B2B marketers and agencies. Deepen Attribution Models: Evolve our multi-touch attribution capabilities, ensuring accuracy across complex customer journeys that include calls, texts, and form submissions, and integrating advanced metrics (like AI-derived insights). Lead Discovery and Insight: Regularly talk to customers, define and analyze data, and be diligent in discovering relevant evolutions in marketing technology, data privacy, and the competitive landscape. Define and Specify Work: Write clear, concise, and actionable Epics, User Stories, and Acceptance Criteria for the development team, always balancing technical requirements with tangible customer value. Manage the Backlog & Execution: Prioritize product development work for your squad and manage the backlog of features based on company priorities and maximum return on investment. Drive Cross-Functional Delivery: Be a great partner to engineers and designers in discovering the best solutions to customer problems and driving end-to-end feature delivery. Ensure Launch & Stakeholder Alignment: Communicate functionality and release plans internally to stakeholders across the company, ensuring smooth launches and successful feature adoption. Define and Track Success: Define and track measures of success for your domain (e.g., data quality, report usage, feature adoption) and report regularly on findings, learnings, and next steps. Maintain Data Quality: Oversee the daily workflow with the sprint team (engineers, QA, and designers) and do whatever your team needs to help them keep moving and maintain high data fidelity. What You'll Need Experience: 3+ years of experience as a Product Manager, with a strong focus on marketing analytics, marketing attribution, data platforms, or ad technology. Technical Fluency: Strong technical depth, comfortable discussing data models, API integrations, and complex data pipeline requirements with engineers. MarTech Background: Experience delivering B2B SaaS products, especially those supporting marketing automation platforms, web analytics, or CRM integrations. Attribution Expertise: Deep understanding of various attribution models (e.g., Linear, Time Decay, Position-Based) and how to apply them to real-world marketing spend optimization. Prioritization & Clarity: Demonstrated ability to drive product strategy from concept through execution in an agile environment, capable of articulating complex product concepts to diverse audiences. Agile Collaboration: Experience working in Agile teams and collaborating with engineers and designers in fast-moving environments. Tool Proficiency: Proficiency with product management tools (e.g., Atlassian/Jira) and analytics platforms (e.g., Looker, FullStory, or similar data visualization tools). If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks Healthcare (one option covered at 100% for employees), Dental & Vision Coverage Competitive HSA with company matching Paid parental leave Flexible vacation policy 401K options with company dollar-for-dollar match Employee stock options available from day one $2,000 annual educational allowance Catered lunch every Tuesday * an in-office perk MARTA transportation or office parking expenses covered Employee charitable donation company match, up to $500 annually Regular company outings and events Hybrid work options with $500 office stipend to set up your home office Designated bike storage This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays. Learn more: ******************************* You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

It's an exciting time to join defi! defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn. Position Purpose: The Software Architect role focuses on designing and implementing software systems that meet business objectives. This position collaborates with cross-functional teams to solve complex business problems through technology. Responsibilities include designing, prototyping, and contributing to the implementation of software solutions that are durable, scalable, performant, secure, and cost-effective. Software Architects work in ambiguous environments and translate business concepts into tangible software systems. Essential Job Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. * Design and prototype software systems from business and technical requirements. * Contribute to defining technical requirements of software systems. * Collaborate with roles including Clients, Senior Leadership, Operations, and Security to produce software architectures. * Maintain awareness of advancements in the information technology industry and understand where they may be applicable. * Document technology standards and solution designs. * Communicate standards and designs to various stakeholders across the organization. * Participate in technical reviews during the full life cycle of a software system to ensure adherence to designs and standards. * Identify and document remediation plans for software systems that do not meet desired requirements for quality, performance, security, and cost. * Present software designs to technical leadership or business stakeholders. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Required Qualifications/ Skills: * Bachelor's degree in computer science or related field of study with 6-8 years of professional experience. * 1-2 years contributing to architecture or design decisions. * Strong experience in software design and distributed systems. * Familiarity with multiple technology stacks (e.g., .NET, Java, Node.js) to guide solution design. * Knowledge of interprocess communication protocols and formats such as HTTPS, REST, gRPC, XML, JSON. * Working knowledge of CI/CD techniques and technologies. * Understanding of secure coding best practices. * Ability to document technical specifications using diagrams and tools such as UML, Microsoft Visio, or PUML. * Effective communication skills for diverse technical and non-technical audiences. * Ability to self-manage tasks and time in collaboration with a manager. * Awareness of non-functional requirements (performance, scalability, security, observability, and cost optimization). * Familiarity with large language models (LLMs) Preferred Qualifications/ Skills: * Master's degree in computer science or related field of study with at least 5 years of professional experience. * Experience implementing software systems in Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform environments. Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

The PositionAt CallRail, we empower businesses to make smarter marketing decisions through intuitive, real-time call tracking and analytics. We've recently introduced a groundbreaking AI product, Voice Assist, designed to enhance our customers' ability to drive revenue and improve customer experiences. We're looking for a strategic, customer-centric Sales Solutions Specialist to lead the charge in implementing this innovative solution.As a Sales Solutions Specialist, your primary focus will be ensuring the technical and operational success of our customers as they onboard and scale their AI voice agents. This role combines technical expertise, hands-on implementation, customer engagement, and project management. You will act as the strategic advisor and technical expert during onboarding, working closely with Product, Sales, and Customer Experience teams to ensure seamless integration and long-term success for our clients.What You'll Do Lead the technical onboarding and implementation of CallRail's Voice Assist product, including AI prompting strategies, integrations, call flows, and customized setups Serve as a primary technical contact, troubleshooting and resolving Voice Assist related customer issues for new and prospective customers Proactively identify and execute the necessary actions to ensure customer satisfaction and success with CallRail's AI Voice Agent Drive adoption and retention by articulating the value of the Voice Assist product to customers, identifying expansion opportunities, and ensuring customers achieve measurable outcomes that reinforce continued use Partner with account executives and account managers to understand client objectives and tailor solutions that align with business goals and seamlessly continue value selling conversations Collaborate with Product and Engineering teams to provide feedback on technical blockers and inform future enhancements What You'll Need 3-5 years of experience in a Sales Engineering, Solutions Engineering, Technical Implementation, or Customer Success role You possess hands-on experience with APIs, CRMs, automation tools, and SaaS architecture You have experience or deep interest in AI/ML technologies and prompt engineering. You excel in clear, effective communication and can comfortably manage both internal and external stakeholder expectations Proven ability to manage multiple concurrent projects with attention to detail and a focus on delivering value. Comfortable in a fast-paced, cross-functional environment with a passion for innovation and customer success. Nice to Have Background in AI, NLP, or data analytics solutions Experience in the martech or call analytics industry Experience working with or selling to digital marketing agencies Familiarity with CRM systems like Salesforce, HubSpot, or similar tools If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks Healthcare (one option covered at 100% for employees), Dental & Vision Coverage Competitive HSA with company matching Paid parental leave Flexible vacation policy 401K options with company dollar-for-dollar match Employee stock options available from day one $2,000 annual educational allowance Catered lunch every Tuesday * an in-office perk MARTA transportation or office parking expenses covered Employee charitable donation company match, up to $500 annually Regular company outings and events Hybrid work options with $500 office stipend to set up your home office Designated bike storage This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays. Learn more: ******************************* You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

The Position We are seeking a highly motivated and passionate Product Manager to help drive the strategy and execution of our Voice Assist AI product. This role involves defining the roadmap for an innovative AI-powered voice agent that transforms customer interactions and streamlines lead capture, qualification, and routing for small businesses and agencies. The ideal candidate will bring experience driving the end-to-end development and launch of AI-powered products. They'll be passionate about building relationships with customers, solving customer problems, and incorporating customer feedback loops into the development lifecycle. They'll have strong communication skills and experience collaborating across departments and management to deliver delightful customer experiences. What You'll Do Regularly talk to customers, define and analyze data, and be diligent in discovering relevant evolutions in technology and the marketplace Clearly define and articulate customer problems, gaps, and opportunities that will deliver the most value to the customers and the viability for the business Stay on top of AI market trends and competitive landscape Be a great partner to engineers and designers in discovering the best solutions to those problems Own your roadmap and its execution, including responsibilities like defining features, writing acceptance criteria and user stories, refining wireframes and prototypes, test plans, and release checklists. Communicate functionality and release plans internally to the stakeholders across the company Prioritize product development work for your squad and manage the backlog of features based on company priorities Define and track measures of success for your domain and report regularly on findings, learnings, and next steps Manage the daily workflow with a sprint team of engineers, QA, and designers. Do whatever your team needs to help them keep moving. Maintain constant communication with the product, engineering, CX, sales, and marketing teams. This position will function as the hub for their team's communication across the entire company. Ensure we ship incredible features and improvements that meet the timing needs of the market. What You'll Need 3+ years of experience as a Product Manager, with a strong track record of launching successful agentic AI products. (Direct experience building/managing products in the Conversational AI, Voice Technology, IVR is a plus) Deep understanding of LLMs, Natural Language Processing (NLP), and modeling prompts Demonstrated ability to drive product strategy from concept through execution in an agile environment. Exceptional communication, presentation, and storytelling skills, capable of articulating complex product concepts to diverse audiences (technical teams, executives, customers). Proficiency with product management tools (e.g., Atlassian/Jira) and analytics platforms (e.g., Looker, Pendo, FullStory). Experience with B2B SaaS models and understanding of how voice/AI solutions drive business value (e.g., cost savings, revenue generation, operational efficiency). A Bachelor's degree in Computer Science, Engineering, Business, or a related field If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks Healthcare (one option covered at 100% for employees), Dental & Vision Coverage Competitive HSA with company matching Paid parental leave Flexible vacation policy 401K options with company dollar-for-dollar match Employee stock options available from day one $2,000 annual educational allowance Catered lunch every Tuesday * an in-office perk MARTA transportation or office parking expenses covered Employee charitable donation company match, up to $500 annually Regular company outings and events Hybrid work options with $500 office stipend to set up your home office Designated bike storage This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays. Learn more: ******************************* You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

CallRail is scaling, and we are looking for a Senior Account Manager to join our "Back to Base" motion. This is not a maintenance role; it is a strategic growth position where you will capitalize on the rapid success of our AI product suite. You will be at the forefront of positioning our newest and fastest growing product, Voice Assist. Since its launch in July, Voice Assist has become a primary revenue driver, solving critical problems for SMBs alongside our core Conversation Intelligence, Form Tracking, and Convert Assist tools. We need a consultative seller who can manage high-velocity upsell opportunities and help our customers modernize their businesses with AI. What You'll Do Revenue Expansion: You won't just wait for free trial opportunities. You will proactively identify and close upsell opportunities, moving clients from standard call tracking to our premium AI suite. Capitalize on Voice Assist Demand: You will drive the continued expansion of Voice Assist, acting as a subject matter expert to demonstrate how automated agents and AI transcription drive immediate ROI for businesses. Strategic Prospecting: You will execute targeted outbound campaigns to existing accounts, identifying the best segmentation lists and optimizing Outreach.io sequences to uncover dormant revenue. Pipeline Mastery: You will maintain impeccable hygiene in Salesforce, managing accurate contact, lead, opportunity, and activity data to forecast your performance reliably. What You'll Need Experience: 2-3+ years of B2B Sales experience, preferably in SaaS or Marketing Technology (MarTech). Experience in an Account Management or Full-Cycle Sales role is required. Cross-Functional Communication: You are a skilled bridge-builder who can translate customer feedback and market opportunities into clear, actionable insights for our Product and Marketing teams. You are able to communicate with precision to ensure all departments work cohesively toward shared goals. Closer Mindset: Proven track record of hitting or exceeding quota, specifically with upsell, cross-sell, or expansion targets. Tech Stack Proficiency: Experience with Salesforce is required. Proficiency with sales engagement tools (Outreach.io) and conversation intelligence tools (Gong) is highly preferred. AI Fluency: A strong interest in Artificial Intelligence and an ability to explain complex technical concepts to non-technical buyers. Grit & Agility: You are comfortable in a high-velocity environment. You understand that success comes from a balance of strategic thinking and high-volume daily execution. If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks Healthcare (two options covered at 100% for employees), Dental & Vision Coverage Competitive HSA with company matching Paid parental leave Flexible vacation policy 401K options with company dollar-for-dollar match Employee stock options available from day one $2,000 annual educational allowance Catered lunch every Tuesday * an in-office perk MARTA transportation or office parking expenses covered Employee charitable donation company match, up to $500 annually Regular company outings and events Hybrid work options with $500 office stipend to set up your home office Designated bike storage This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays. Learn more: ******************************* You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

The Position CallRail is seeking a curious, strategic, and results-focused Senior Product Marketing Manager to help develop and lead go-to-market strategies for an AI-powered product within our SaaS lead tracking, engagement and insights platform. This is a high-impact role for someone who thrives in a fast paced environment, is energized by AI-driven products, and wants to play a meaningful role in getting powerful technology into the hands of businesses across the country. You will be a key member of the CallRail marketing team and have the opportunity to work on a diverse set of projects, working cross-functionally between sales, product management, and marketing. Success in this role requires a deep understanding of your ideal customer, strong instincts for storytelling and differentiation, and a bias toward action and measurement. You will own performance for the products you support and use insights from customers, data, and the competitive landscape to drive growth and influence the product's direction. The right candidate will have the ability to grasp and translate technical capabilities into valuable customer benefits and be truly passionate about keeping their finger on the pulse of customer & market needs. What You'll Do Be the expert on CallRail's AI-powered products, buyers, and target market segments to create solutions-oriented value propositions, positioning and messaging that differentiates CallRail in the AI-driven lead engagement space. Recommend packaging/pricing strategies and improvements to accelerate CallRail's new customer acquisition, expansion and revenue growth. Partner with product managers to gain a firm understanding of new product functionality and translate them into value-driven narratives for customers and frontline teams, reinforcing a cohesive product and platform rather than a collection of features. Collect and synthesize feedback from customers and frontline teams, surfacing insights across the organization to inform product and go-to-market decisions. Be the voice of the customer in helping to shape the CallRail roadmap. Collaborate across marketing teams to develop strategy, content and tactics, and to test messaging, segmentation, and verticalization strategies and implement learnings across the organization. Effectively communicate the product value proposition to internal teams and our users so that we are engaging the right people in the best possible way to achieve results. Ensure value propositions of the product you support are fully leveraged in developing content for product differentiation presentations, competitor information, needs analysis, case studies, web content, and ROI benefits. Partner with and support our sales and support teams; train them on the problems we solve for our buyers and users and work with sales enablement to develop internal tools and external collateral. Plan and execute the launch of new features and releases, managing cross-functional implementation and synchronizing all teams for a successful execution of the launch. Develop and maintain competitive intelligence analyzing competitor's offerings to identify potential gaps, opportunities to differentiate, and contribute to CallRail's competitive intelligence. Act as the primary thought leader for the products and initiatives you support externally, including speaking engagements and written works. Own performance reporting sales, marketing, and product adoption, turning usage, conversion, and churn data into actionable insights and budget implications, and partnering cross-functionally to refine strategy and drive results beyond plan. Obtain insights into customers' usage of current products, untapped opportunities and buyer personas, and identify and validate market requirements through interviews, surveys, focus groups and sales data. Develop strong market intelligence around AI adoption, buyer readiness, and competitive position and proactively share insights and opportunities with product, sales and leadership teams to inform strategy, investment, and forecasting decisions. What You'll Need BBS/BA and 5+ years experience in a strategic marketing or product marketing role, AI and/or SaaS product marketing experience to SMBs is a plus. Proven expertise in defining and executing market research, value propositions, positioning, messaging, and pricing. Track record of leading product & feature launches and GTM strategies, collaborating cross-functionally to meet revenue goals. Ability to cut through the noise and distill complexity into clear, actionable insight. Proven ownership mindset, with the ability to balance strategy and execution to deliver measurable business impact. Ability to work in a fast-paced environment with meticulous attention to detail. Superb communication, writing, and follow-up skills. Comfortable manipulating and analyzing large datasets, with a strong analytical mindset and fluency in Excel, data, and performance metrics. Excellent time management and multitasking skills. Strong cross-functional collaboration skills, with the ability to influence Sales, Product, and Marketing teams and present effectively to executive stakeholders. “High-horsepower” thinker - “High Execution” doer. Experience marketing AI-powered and/or martech products in a B2B SaaS environment. If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks Healthcare (one option covered at 100% for employees), Dental & Vision Coverage Competitive HSA with company matching Paid parental leave Flexible vacation policy 401K options with company dollar-for-dollar match Employee stock options available from day one $2,000 annual educational allowance Catered lunch every Tuesday * an in-office perk MARTA transportation or office parking expenses covered Employee charitable donation company match, up to $500 annually Regular company outings and events Hybrid work options with $500 office stipend to set up your home office Designated bike storage Learn more: ******************************* You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

The Position As our Salesforce Administrator, you'll play a vital role in maintaining and scaling a high-impact, enterprise-grade Salesforce environment. You'll lead day-to-day Salesforce administration while partnering closely with RevOps, Marketing Ops, and Customer Experience teams to enhance our go-to-market efficiency and cross-functional collaboration. You'll design and implement automation, manage system integrations, maintain data quality, and serve as the go-to resource for Salesforce-related processes. This role is ideal for someone excited by complexity, scalability, and strategic system ownership. What You'll Do Administer & Maintain: Provide day-to-day Salesforce administration, including user setup, profiles, permission sets, and license management for 130+ users. Configure & Optimize: Design, configure, and deploy Salesforce solutions using Flows, record types, dynamic layouts, approval processes, dashboards, and reports. Drive Data Governance: Implement standardized governance policies that improve data quality and system consistency. Manage Integrations: Own and optimize third-party integrations with tools such as LeanData, Outreach, Gong, Qualified, and others. Support Agile Execution: Participate in monthly agile sprints, backlog grooming, and iterative delivery through Asana-based project management. Ensure Scalability: Apply a declarative-first approach to automation and system design, ensuring cross-functional maintainability and alignment with Salesforce's product evolution. Test & Deploy: Use sandbox environments for testing and validating changes before production deployment; partner with the Salesforce Architect to explore DevOps tools and best practices. Release Readiness: Oversee the third-party system release management cycle, ensuring features and functionality are fully tested and aligned with roadmap timelines. Document & Share Knowledge: Maintain clear and accessible documentation in Confluence and Google Workspace to support knowledge sharing and continuity. Prepare for the Future: Contribute to our roadmap for AI-powered features across our techstack in 2026 and beyond. What You'll Need 2+ years of Salesforce administration experience, ideally within a B2B SaaS environment. Salesforce Administrator Certification (required); other Salesforce certifications are a plus. Strong command of Salesforce Flow and other declarative tools. Familiarity with enterprise-scale Salesforce architecture (200+ Flows, multiple custom objects, complex role hierarchies). Comfort with large datasets, Excel, and analytical reporting. Excellent cross-functional communication skills and stakeholder management. Experience supporting Agile workflows and tools like Asana. Exposure to Einstein, Agent AI, or similar Salesforce-native AI solutions preferred. Experience with Confluence or similar documentation platforms. If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks Healthcare (one option covered at 100% for employees), Dental & Vision Coverage Competitive HSA with company matching Paid parental leave Flexible vacation policy 401K options with company dollar-for-dollar match Employee stock options available from day one $2,000 annual educational allowance Catered lunch every Tuesday * an in-office perk MARTA transportation or office parking expenses covered Employee charitable donation company match, up to $500 annually Regular company outings and events Hybrid work options with $500 office stipend to set up your home office Designated bike storage Learn more: ******************************* You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

CallRail is scaling our Technology & Strategic Partner ecosystem and looking for a Partner Marketing Manager to join the team and facilitate co-marketing programs with our integration, reseller, and strategic partners. This is an extremely cross-functional role, working closely with Marketing, Sales, Product, and Partnerships to translate partner relationships into measurable business outcomes. This person will have led co-marketing partnerships and will have proven results in designing and executing multi-pillar, integrated marketing programs, go-to-market strategies, and campaigns. You should be data-driven, but also campaign-focused. You will develop partner operations that scale, and create enablement content to support the needs of our partners, internal teams, and mutual customers. What You'll Do Manage and scale the marketing presence with our existing technology and strategic partners as well as identify and launch new partnerships. Establish and grow strategic partner relationships with sales and marketing counterparts. Drive and oversee the overall partner marketing strategy and program for technology and strategic partners. Develop an understanding of partners' needs and how to best position CallRail in key verticals, in partnership with our product marketing and demand generation teams. In collaboration with our Partnership and Marketing teams, identify key partners to participate in co-marketing campaigns in order to help grow CallRail's market presence. In collaboration with our Sales teams, manage a pipeline of partner-driven and influenced referrals. Work with established partners to craft new approaches to building pipeline, enhance our joint value propositions and drive new sales opportunities. Measure the effectiveness of co-marketing campaigns, and relay KPIs to relevant stakeholders. Automate and optimize processes across our partner ecosystem. This includes resource distribution, partner communications, and campaign tracking. Work with the marketing team to integrate partners and their expertise into our go-to-market campaigns Become a subject matter expert on CallRail use cases for partners, and joint value props by industry. Oversee partner education and marketing content such as emails, webinars, presentations, and customer success stories to keep our partners up to date on product updates. Maintain a repository of partner sales collateral and enablement resources. What You'll Need Bachelor's Degree required 2-4 years of marketing experience; partner or channel marketing experience highly-preferred Strong communication and organization skills Excellent understanding of integrated marketing campaigns and co-marketing strategies Previous experience in a partner or client-facing role Data-driven, results-oriented marketer. Ability to collaborate with multiple internal and external stakeholders to drive business results across a shared vision. Ability to handle multiple projects simultaneously while remaining flexible and consistently meeting deadlines in a fast-paced environment Knowledge of B2B SaaS products is considered a strong advantage Experience managing a budget and a record of achieving ROI milestones Experience working in Salesforce, marketing automation tools, and analytics platforms, a plus Partner Enablement experience a plus If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks Healthcare (one option covered at 100% for employees), Dental & Vision Coverage Competitive HSA with company matching Paid parental leave Flexible vacation policy 401K options with company dollar-for-dollar match Employee stock options available from day one $2,000 annual educational allowance Catered lunch every Tuesday * an in-office perk MARTA transportation or office parking expenses covered Employee charitable donation company match, up to $500 annually Regular company outings and events Hybrid work options with $500 office stipend to set up your home office Designated bike storage Learn more: ******************************* You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

CallRail is seeking a curious, strategic, and results-focused Senior Product Marketing Manager to help develop and lead go-to-market strategies for an AI-powered product within our SaaS lead tracking, engagement and insights platform. This is a high-impact role for someone who thrives in a fast paced environment, is energized by AI-driven products, and wants to play a meaningful role in getting powerful technology into the hands of businesses across the country. You will be a key member of the CallRail marketing team and have the opportunity to work on a diverse set of projects, working cross-functionally between sales, product management, and marketing. Success in this role requires a deep understanding of your ideal customer, strong instincts for storytelling and differentiation, and a bias toward action and measurement. You will own performance for the products you support and use insights from customers, data, and the competitive landscape to drive growth and influence the product's direction. The right candidate will have the ability to grasp and translate technical capabilities into valuable customer benefits and be truly passionate about keeping their finger on the pulse of customer & market needs. What You'll Do * Be the expert on CallRail's AI-powered products, buyers, and target market segments to create solutions-oriented value propositions, positioning and messaging that differentiates CallRail in the AI-driven lead engagement space. * Recommend packaging/pricing strategies and improvements to accelerate CallRail's new customer acquisition, expansion and revenue growth. * Partner with product managers to gain a firm understanding of new product functionality and translate them into value-driven narratives for customers and frontline teams, reinforcing a cohesive product and platform rather than a collection of features. * Collect and synthesize feedback from customers and frontline teams, surfacing insights across the organization to inform product and go-to-market decisions. Be the voice of the customer in helping to shape the CallRail roadmap. * Collaborate across marketing teams to develop strategy, content and tactics, and to test messaging, segmentation, and verticalization strategies and implement learnings across the organization. * Effectively communicate the product value proposition to internal teams and our users so that we are engaging the right people in the best possible way to achieve results. * Ensure value propositions of the product you support are fully leveraged in developing content for product differentiation presentations, competitor information, needs analysis, case studies, web content, and ROI benefits. * Partner with and support our sales and support teams; train them on the problems we solve for our buyers and users and work with sales enablement to develop internal tools and external collateral. * Plan and execute the launch of new features and releases, managing cross-functional implementation and synchronizing all teams for a successful execution of the launch. * Develop and maintain competitive intelligence analyzing competitor's offerings to identify potential gaps, opportunities to differentiate, and contribute to CallRail's competitive intelligence. * Act as the primary thought leader for the products and initiatives you support externally, including speaking engagements and written works. * Own performance reporting sales, marketing, and product adoption, turning usage, conversion, and churn data into actionable insights and budget implications, and partnering cross-functionally to refine strategy and drive results beyond plan. * Obtain insights into customers' usage of current products, untapped opportunities and buyer personas, and identify and validate market requirements through interviews, surveys, focus groups and sales data. * Develop strong market intelligence around AI adoption, buyer readiness, and competitive position and proactively share insights and opportunities with product, sales and leadership teams to inform strategy, investment, and forecasting decisions. What You'll Need * BBS/BA and 5+ years experience in a strategic marketing or product marketing role, AI and/or SaaS product marketing experience to SMBs is a plus. * Proven expertise in defining and executing market research, value propositions, positioning, messaging, and pricing. * Track record of leading product & feature launches and GTM strategies, collaborating cross-functionally to meet revenue goals. * Ability to cut through the noise and distill complexity into clear, actionable insight. * Proven ownership mindset, with the ability to balance strategy and execution to deliver measurable business impact. * Ability to work in a fast-paced environment with meticulous attention to detail. * Superb communication, writing, and follow-up skills. * Comfortable manipulating and analyzing large datasets, with a strong analytical mindset and fluency in Excel, data, and performance metrics. * Excellent time management and multitasking skills. * Strong cross-functional collaboration skills, with the ability to influence Sales, Product, and Marketing teams and present effectively to executive stakeholders. * "High-horsepower" thinker - "High Execution" doer. * Experience marketing AI-powered and/or martech products in a B2B SaaS environment. If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks * Healthcare (one option covered at 100% for employees), Dental & Vision Coverage * Competitive HSA with company matching * Paid parental leave * Flexible vacation policy * 401K options with company dollar-for-dollar match * Employee stock options available from day one * $2,000 annual educational allowance * Catered lunch every Tuesday * an in-office perk * MARTA transportation or office parking expenses covered * Employee charitable donation company match, up to $500 annually * Regular company outings and events * Hybrid work options with $500 office stipend to set up your home office * Designated bike storage Learn more: ******************************* You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

CallRail is scaling our Technology & Strategic Partner ecosystem and looking for a Partner Marketing Manager to join the team and facilitate co-marketing programs with our integration, reseller, and strategic partners. This is an extremely cross-functional role, working closely with Marketing, Sales, Product, and Partnerships to translate partner relationships into measurable business outcomes. This person will have led co-marketing partnerships and will have proven results in designing and executing multi-pillar, integrated marketing programs, go-to-market strategies, and campaigns. You should be data-driven, but also campaign-focused. You will develop partner operations that scale, and create enablement content to support the needs of our partners, internal teams, and mutual customers. What You'll Do Manage and scale the marketing presence with our existing technology and strategic partners as well as identify and launch new partnerships. Establish and grow strategic partner relationships with sales and marketing counterparts. Drive and oversee the overall partner marketing strategy and program for technology and strategic partners. Develop an understanding of partners' needs and how to best position CallRail in key verticals, in partnership with our product marketing and demand generation teams. In collaboration with our Partnership and Marketing teams, identify key partners to participate in co-marketing campaigns in order to help grow CallRail's market presence. In collaboration with our Sales teams, manage a pipeline of partner-driven and influenced referrals. Work with established partners to craft new approaches to building pipeline, enhance our joint value propositions and drive new sales opportunities. Measure the effectiveness of co-marketing campaigns, and relay KPIs to relevant stakeholders. Automate and optimize processes across our partner ecosystem. This includes resource distribution, partner communications, and campaign tracking. Work with the marketing team to integrate partners and their expertise into our go-to-market campaigns Become a subject matter expert on CallRail use cases for partners, and joint value props by industry. Oversee partner education and marketing content such as emails, webinars, presentations, and customer success stories to keep our partners up to date on product updates. Maintain a repository of partner sales collateral and enablement resources. What You'll Need Bachelor's Degree required 2-4 years of marketing experience; partner or channel marketing experience highly-preferred Strong communication and organization skills Excellent understanding of integrated marketing campaigns and co-marketing strategies Previous experience in a partner or client-facing role Data-driven, results-oriented marketer. Ability to collaborate with multiple internal and external stakeholders to drive business results across a shared vision. Ability to handle multiple projects simultaneously while remaining flexible and consistently meeting deadlines in a fast-paced environment Knowledge of B2B SaaS products is considered a strong advantage Experience managing a budget and a record of achieving ROI milestones Experience working in Salesforce, marketing automation tools, and analytics platforms, a plus Partner Enablement experience a plus If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks Healthcare (one option covered at 100% for employees), Dental & Vision Coverage Competitive HSA with company matching Paid parental leave Flexible vacation policy 401K options with company dollar-for-dollar match Employee stock options available from day one $2,000 annual educational allowance Catered lunch every Tuesday * an in-office perk MARTA transportation or office parking expenses covered Employee charitable donation company match, up to $500 annually Regular company outings and events Hybrid work options with $500 office stipend to set up your home office Designated bike storage Learn more: ******************************* You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).