Quality Assurance Specialist jobs at CAMBA - 137 jobs
Quality Assurance Risk Manager
Merakey 2.9
Lafayette, PA jobs
Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking a Quality Assurance Risk Manager to join our team supporting our programs in California.
Salary Range: $70,304 -$75,00 depending on experience.
This is a Hybrid-Remote position with up to 75% travel required to:
* Sacramento, CA and surrounding areas or
* Redding, CA and surrounding areas or
* San Diego, CA and surrounding areas
Position Details:
The Quality Assurance Risk Manager is responsible for identifying, analyzing, and mitigating potential risks that could impact on the organization's financial health, reputation, and operational efficiency. This role involves using analytical skills and tools to forecast and manage risks, ensuring compliance with regulatory requirements.
The Quality Assurance Risk Manager will also:
* Directly interface with Payers/State Agencies in response to and in resolution of measurement-based care. Serve as primary contact for program management.
* Aggregate and analyze data from payer Value Base/Quality Incentive Program, indicators, investigations, audits, corrective action plans, licensing inspection surveys, serious incidents, staffing, etc., to identify systemic concerns, trends and make value added recommendations for focused quality improvement efforts.
* Ensure regulatory compliance with quality system procedures, complaint handling, satisfaction survey, safety, and adverse events reporting.
* Serve as Project lead for assigned activities from the quality and risk management plan; delegate and assign project tasks and cases to team members.
* Coordinate with team supervisor/managers on initial assignment of development and follow up for implementation of improvement processes.
* Conduct risk screening/assessments, investigations, and root cause analysis.
* Support the development and implementation of improvement plans in response to identified risk areas.
* Assist in the development of the annual Quality Assurance Risk Management Plan.
* Facilitate Quality/Risk Management meetings & discussion with members of program management relative to quality improvement initiatives.
* Assist with the completion of safety inspection at least annually of each service location owned, rented, or leased by the provider.
* Assist in the development of technology infrastructure to support the Quality Management Process.
* Attend cross training for quality/risk improvement functions.
Benefits
Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:
* Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
* Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
* DailyPay -- access your pay when you need it!
* On the Goga well-being platform, featuring self-care tools and resources.
* Access Care.com for backup childcare, elder care, and household services.
* Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
* Tuition reimbursement and educational partnerships.
* Employee discounts and savings programs on entertainment, travel, and lifestyle.
* Access to Pryor Online Learning for free online personal development classes.
Learn more about our full benefits package - ****************************************
About Merakey
Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey.
Merakey strictly follows a zero-tolerance policy for abuse.
Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply.
#LI-Hybrid
* Bachelor's degree in human services and/or equivalent experience and/or training required.
* 1-3 years of experience in quality improvement/Assurance/Risk Management required.
The ideal candidate will possess:
* Minimum one year of supervisory or managerial experience.
* Experience in data collection, analysis and interpretation is required.
* Knowledge of regulations, internal policies, and the various services provided by Merakey.
* Able to work within tight timeframes to provide appropriate responses and feedback to program or payers.
* Capabilities to multi-task and prioritize multiple assignments.
$70.3k-75k yearly 39d ago
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QA Operations Auditor
Access Supports 4.0
Middletown, NY jobs
Pay Rate: $28.84 per hour Hours: Monday-Friday, Hybrid. OVERVIEW OF PRIMARY RESPONSIBILITES: The Quality Assurance Operations & Compliance Specialist completes fiscally focused QA/QC, Quality Improvement, Regulatory, and Compliance activities that support all corporate operations including incident reviews, investigations, audits, surveys, process improvement activities, training and risk management. They will evaluate and assist teams to maintain compliance with all local, state and federal rules and regulations including but not limited to those mandated by NY State, OMH, CMS, DOH, OPWDD, OASAS, NY State Justice Center and OCFS.
PRIMARY FUNCTIONS:
Organize and conduct internal fiscal audits across agency departments and/or programs to ensure compliance with regulation, guidance, and agency policy and protocol. Identify improvement opportunities and assist the departments/programs with implementing changes to protocols, procedures and standard work.
Review protocols and collaborate with departments/programs on revisions as applicable.
Design and create spreadsheets and databases, analyze data and implement improvements as part of a team.
Conduct financial related compliance and incident investigations.
Assist the Quality Assurance Team with ensuring quality related deliverables are achieved by assessing gaps, monitoring performance and working with key program and administrative leaders to implement solutions.
Assist in the development, implementation and evaluation of the agency wide annual quality program plan.
Work collaboratively with staff and leaders to develop, implement and track quality work plans and plans of correction using lean six sigma and other quality tools.
Train staff on current and new policies and regulations as needed.
Establish and maintain effective communication and relationships with agency leadership.
Provide data and inputs to dashboards, reports and the Board of Directors.
Facilitate Proactive Risk Assessments and helps teams develop written Action Plans.
Facilitate Rapid Improvement Events, the implementation of Daily Management Systems, A3 Projects and other process improvement activities to increase efficiency and standardize daily operations to increase revenue, reduce cost and improve the quality of support and services offered by Access: Supports for Living and Affiliates.
Ensure that deliverables, deadlines, relevant data and the progress for projects and Rapid Improvement Events are visible and meaningful for all stakeholders.
Follow lean six sigma principles to improve flow, reduce waste, create tight connections within and between processes, standardize work and create an organization of high reliability.
Assist in organizing, preparing for and managing external reviews across the organization, including accreditation surveys.
Serve on agency-wide committees, as assigned.
Perform other duties, as assigned.
ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:
Lead by example- with integrity, maturity and professionalism.
Escalate issues appropriately.
Excellent verbal and written communication skills.
Work collaboratively with all members of a team. Be able to engage staff from frontline to Executive levels professionally and effectively.
Excellent organizational skills.
Self-motivated and proactive
QUALIFICATIONS AND ATTRIBUTES:
Excellent computer skills, including expert knowledge of Excel, Word, and database software for file maintenance; willingness and ability to learn multiple IT platforms (Ceridian Dayforce, Netsmart, Intact, eVero, Fund EZ, HSYS, eMedNY)
Knowledge of Lean Six Sigma preferred or must be willing to earn Lean Six Sigma Certification.
Knowledge of applicable local, state and federal regulations and guidelines (including but not limited to: CMS, OMIG, and DOH) preferred.
EDUCATION AND EXPERIENCE:
Bachelor's degree preferred or
An Associates degree in Accounting or related field with 2 years of experience
The ability to analyze data, identify trends to effectively create solutions and streamline processes
PHYSICAL CHARACTERISTICS:
Must be capable to sit or stand in front of a computer for long-periods of time.
Work alongside co-workers within 3 feet.
EEO
Responsibilities
Monitors Attend meetings/training given by OPWDD.
Is an active member of Incident Review Committee.
Assist the QA /training Coordinator on the quality assurance program and audit procedure for the DDS network.
Assist the QA /training Coordinator in creating a uniform standard for forms and procedures across the DDS network.
Assist the QA /training Coordinator in implementing a routine and scheduled training program for all employees within the DDS network in CPR, First Aide, SCIP-R and any other training deemed necessary by OPWDD.
Assist the QA /training Coordinator in conducting a New Employee Training Class for all New DDS Staff.
Assist in conducting scheduled audits of each ICF, IRA and Family Care home in the DDS network to assure compliance with TSA, NYS and NYC policies, directives and laws.
Assist in conducting unscheduled inspections of each ICF and IRA and Family Care homes in the DDS network to assure compliance with TSA, NYS and NYC policies, directives and laws.
Assist in the filing of all incidents into the WSIR System.
Ensures that the facility maintains an effective incident management program that results in continuous
decrease in incidence of unusual incidents including injuries sustained by persons served and confirmed allegations of abuse, neglect or exploitation.
Ensures that all Incident Reports are filed as required by the funder and The Salvation Army and corrective actions implemented.
Will make an independent report to the QA/Training Coordinator, Director of Social Services and/or DDS Director on all inspections and audits.
Will assist with providing and scheduling special trainings to increase the quality of care at each of the several ICF, IRA and Family Care homes including but not limited to activities of daily living, food planning and preparation, house and room maintenance, budgeting and money management.
Will be a secondary auditor of the finances and funds of each resident. Will ensure that none of the funds of residents is misspent or misused.
Complete unannounced visits and provide written report of findings
Will provide an independent investigation of each Incident Report. The focus will be on cases of possible neglect, mistreatment, abuse, harassment, civil rights violations, and potential cases, which may bring harm to the residents of the several DDS homes in TSA's network.
Will work with the Program Managers and Assistant Program Managers in improving their program and services, increasing and improving community inclusion opportunities, streamlining their operations and reducing spending.
Always keep in mind that all units have independent budgets but can benefit from collective purchasing.
Assist with working closely with DDS GNY Property department in making sure all locations are in good repair and safe for human life.
Assist with maintaining and submitting timely and accurate records and reports regarding the health and safety of the residents and the quality of each program.
Assist with the submitting of documents into IRMA, and be the liaison between the QA Coordinator, OPWDD and the Justice Center regarding incidents.
Maintain ongoing knowledge of each resident's medical, psychological, cognitive and social needs and ensure that programming is appropriate to needs and treatment goals.
Assist with the coordinating and assisting each individual, as needed, in skill development in areas such as activities of daily living,
Domestic living, recreation and socialization as needed.
Assist in the reviewing of all incidents or investigations that occurred at the Program.
Be available and willing to respond to other duties as assigned by supervisor.
Qualifications
Bachelors Degree or more than 5 years of experience in management, leadership, or Human Resources management.
At least 2 years of experience of proven with OPWDD
1 year experience in staff training and audit reviews
Demonstrates a high level of respect and consideration for the residents being served.
Excellent organizational, time management & interpersonal skills.
People skills with experience working in customer service.
Has respect and consideration for the resident being served.
Certified investigator
A Valid Driver's License is required (Must be able to drive large vehicle which consisted of wheelchair or 15-seater van).
SCIP-R and First Aid/CPR Certified
Must be available via Phone and Lotus Notes access 24hours 7 days per week.
$33k-45k yearly est. Auto-Apply 38d ago
Quality Assurance and Training Coordinator (DDS)
The Salvation Army 4.0
New York, NY jobs
Responsibilities
Attend meetings/training given by OPWDD.
Chairing and Coordinating the Incident Review Committee.
Devise a quality assurance program and audit procedure for the DDS network.
Devise and/or create a uniform standard for forms and procedures across the DDS network.
Devise and implement a routine and scheduled training program for all employees within the DDS network in CPR, First Aide, SCIP-R and any other training deemed necessary by OPWDD.
Devise and conduct a New Employee Training Class for all New DDS Staff.
Conduct scheduled audits of each ICF, IRA and Family Care home in the DDS network to assure compliance with TSA, NYS and NYC policies, directives and laws.
Conduct unscheduled inspections of each ICF and IRA and Family Care homes in the DDS network to assure compliance with TSA, NYS and NYC policies, directives and laws.
Filing all incidents into the WSIR System.
Ensures that the facility maintains an effective incident management program that results in continuous decrease in incidence of unusual incidents including injuries sustained by persons served and confirmed allegations of abuse, neglect or exploitation.
Ensures that all Incident Reports are filed as required by the funder and The Salvation Army and corrective
Qualifications
Bachelor's Degree or more than 5 years of experience in management, leadership, or Human Resources management.
At least 5 years of experience of proven staff supervision.
Demonstrates a high level of respect and consideration for the residents being served.
Excellent organizational, time management & interpersonal skills.
Good people skills and experience working in customer service.
Has respect and consideration for the resident being served.
Certified investigator
Valid Driver's license preferred
SCIP-R and First Aid/CPR Certified
On-call 24hrs
$50k-70k yearly est. Auto-Apply 38d ago
Transcription Quality Control (QC) Specialist
Global Impact Group 4.0
Raleigh, NC jobs
Benefits:
Flexible schedule
Opportunity for advancement
Training & development
The Transcription Quality Control (QC) Specialist is responsible for reviewing, verifying, and ensuring the accuracy, formatting, and completeness of transcribed materials in accordance with client requirements, industry standards, and internal quality benchmarks. This role supports high-volume, multi-language transcription projects, guaranteeing that deliverables meet contractual and service-level agreements (SLAs). Key Responsibilities
1. Quality Review & Editing
Perform word-for-word verification of transcripts against original audio/video recordings to ensure 98%+ accuracy.
Check for proper spelling, grammar, punctuation, and formatting per client style guides.
Validate time-stamps, speaker identification, and language consistency.
2. Compliance & Standards
Ensure transcripts comply with ISO 17100/9001 standards, ADA accessibility requirements, and client-specific protocols.
Maintain strict confidentiality and adhere to data security protocols for sensitive and classified materials.
3. Feedback & Process Improvement
Provide constructive feedback to transcriptionists and editors to improve future output.
Maintain error logs and quality trend reports for process optimization.
4. Collaboration & Communication
Work closely with Project Managers and Language Leads to resolve discrepancies.
Coordinate with subject matter experts for terminology verification in technical, legal, or medical content.
Required Qualifications
Bachelor's degree in Linguistics, Communication, Translation, or related field (or equivalent work experience).
Minimum 3 years of experience in transcription, editing, or quality control.
Strong command of English and, preferably, proficiency in one or more additional languages.
Exceptional attention to detail and ability to meet tight deadlines.
Familiarity with transcription software (e.g., Trint, Sonix, Express Scribe) and CAT tools.
Preferred Skills
Knowledge of industry-specific transcription formats (legal, medical, government, etc.).
Experience with secure file handling, encryption, and HIPAA/FISMA compliance.
Project management familiarity
Performance Metrics
Accuracy Rate: Maintain or exceed 98% verified accuracy.
Turnaround Time: Meet or beat agreed-upon SLAs.
Compliance: Zero breaches in confidentiality or formatting requirements.
This is a remote position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Global Impact Group LLC is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Minority-Owned enterprise based in Raleigh, North Carolina, providing innovative and quality-driven solutions in Staffing, Language Services, Consulting, Janitorial, and Employment Placement. As an ISO 9001 and ISO 17100 certified firm, we serve government, healthcare, education, and corporate clients with excellence, efficiency, and cultural competence. Our mission is to deliver tailored services that empower individuals, strengthen organizations, and create lasting impact in the communities we serve.
$74k-104k yearly est. Auto-Apply 60d+ ago
Quality Assurance Specialist
Elmcrest Childrens Center 3.8
Syracuse, NY jobs
The Quality AssuranceSpecialist (QAS) reports to the Quality Control and Improvement Manager. The QAS monitors, reviews, & analyzes program operations to assure high quality and compliance of services being delivered at Elmcrest Children's Center. As a member of the Quality Assurance team, the QAS creates, manages, reviews, and completes internal reviews of all program operations' documentation, focused reviews, and problem identification. Makes appropriate recommendations to program for improvement, as necessary. The QAS communicates all important developments and findings from internal reviews to program leadership and will complete the necessary follow-ups on programs response to findings, ensuring all findings have been addressed.
The QAS will create, monitor, and maintain a database that tracks compliance and areas of underperforming quality standards with timelines as mandated by applicable agency, state, and federal guidelines as well as accrediting organizations. Responsible for ongoing tracking of all necessary chart documentation.
Responsibilities:
Ā· Work with all departments to ensure quality and regulatory compliance is well maintained in all processes, documents, procedures, and forms.
Ā· Work in accordance with Quality Assurance Compliance Plan to provide oversight and review of documentation practices, broad policy implementation, record review, retention, and accessibility.
Ā· Work in accordance with Quality Administration Plan to provide oversight and review of quality improvement measures within all departments.
Ā· Maintain a broad understanding of new and existing regulations that may impact the organization's processes and/or services.
Ā· Familiarity with regulations pertaining to DOH, OMH, OPWDD, OCFS, etc.
Ā· Provide quality and regulatory support to any department that will require assistance.
Ā· Preparing for, facilitating, and executing internal and third-party audits, as necessary.
Ā· Responsible for collecting, gathering, compiling, and preparing the materials needed for registration and submission to regulatory agencies.
Ā· Develop, review, and maintain all agency policies and standard operating procedures.
Ā· Assist with records release requests.
Ā· Act as an investigator for all state operation agencies.
Ā· Participate in and function, at times, in a role for Risk Management Committee, Residential Incident Review Committee, and Community-Based Incident Review Committee.
Ā· Other Duties as Assigned: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
o High School Diploma or GED,
o Associates Degree preferred.
o 1 year of QA/QI/Auditing experience preferred.
Ā· Additional Eligibility Qualifications:
o Ability to proficiently use Microsoft Office Products (Excel, Word, PowerPoint, PowerBi, etc.)
o Practical understanding of Electronic Health Record use and functionality.
Essential Job Qualifications:
Ā· Ability to lift 25 pounds without assistance.
Ā· Ability to sit, squat, crouch and stand for elongated periods of time.
Ā· Ability to lift arms over head in upward reaching motion.
Ā· Ability to walk up and downstairs up to several times per day.
Ā· Valid driver's license and auto insurance, free from major infractions and deemed acceptable to our insurance carrier.
Ā· Varying levels of travel as determined by departmental needs may be required with this position.
Competencies:
o Demonstrated ability to identify trends and conduct root-cause analyses.
o Ability to provide constructive feedback with a focus on improved quality.
o Ability to communicate in a positive/professional manner both orally and written.
o Ability to follow detailed instructions with a high degree of accuracy.
o Ability to work independently; complete tasks in the allotted time frame.
o Strong problem-solving skills and decision-making skills.
o Ability to work at multiple locations when required.
$45k-55k yearly est. 11d ago
QA Analyst
Practicing Law Institute 3.6
New York, NY jobs
Practising Law Institute (PLI) educates and informs lawyers and other professionals with innovative programs, publications, podcasts, and additional resources. With a sterling reputation developed over 90 years, PLI is a trusted source of professional development and knowledge for the legal community. A nonprofit organization, PLI is also known for its dedication to providing pro bono training and resources to ensure access to justice. PLI's client base includes a large array of prestigious law firms, corporations, and government agencies. We are also proud to have recently been named one of the āBrands That Matterā by Fast Company. More information about PLI may be found on our website ************
PLI is searching for a technology professional to fill the role of QA Analyst (responsibilities and qualifications are described below). Work in a collaborative environment with a diverse, employee community where staff enjoy a generous benefits package and a genuine commitment to a work-life balance (4+ weeks of paid time off and hybrid remote/in-person schedules for most roles).
KEY RESPONSIBILITIES
Plan and Organize Testing
Estimate, prioritize, and plan testing activities and determine good test coverage in a fast-paced agile environment.
Identify test requirements from user stories, acceptance criteria and specifications. Develop clear, detail-oriented test plans, test cases, test scripts and test reports.
Coordinate and Execute
Coordinate testing activities across multiple concurrent projects and enhancements.
Execute and evaluate manual and automated test cases; report results and readiness metrics.
Use data-driven insights to assess system quality, defect trends, and release readiness.
Maintain test artifacts including test data, harness scripts, and automation assets.
Escalate potential quality issues promptly and communicate testing status to stakeholders.
Identify gaps and recommend improvements to both systems under test and QA processes.
Scope of Testing
Validate that user expectations are met and deliverables align with functional requirements and design specifications. Document testing steps, results, and supporting evidence using Zephyr.
Perform various tests including functional, regression, performance, usability, integration, acceptance, accessibility, and more ensuring code is ready for deployment.
Conduct Web Services/API testing, data validation, and database transaction checks.
Testing desktop web, mobile web and native mobile applications on multiple operating systems.
Participate in end-to-end regression testing, integration testing, and user acceptance testing (UAT).
Automation
Play a key role in expanding automated test coverage and evolving quality practices.
Identify test scenarios for automation and develop scripts using Playwright, Katalon, and QA Wolf.
Maintain and enhance the automated regression suite.
Debugging and User Support
Isolate, replicate, and document defects; verify fixes and perform root cause analysis.
Coordinate defect resolution with developers, DBAs, and other teams to ensure timely closure.
Support other QA-related initiatives and projects as assigned.
QUALIFICATIONS AND REQUIREMENTS
3-5 years of experience as a QA Analyst with hands-on testing across web and mobile platforms, including native iOS and Android apps.
Strong emphasis on automation, with the ability to identify scenarios and build maintainable test suites using tools such as Playwright, Katalon, and QA Wolf.
Experience across the QA lifecycle, including test planning, writing clear test cases/scripts, functional/regression/integration testing, and supporting CI/CD pipelines.
Proficient in API testing (Postman), SQL for backend/data validation, and working knowledge of HTML, CSS, JSON, and REST APIs.
Familiarity with test management and collaboration tools such as Zephyr, Jira, and Confluence.
Solid understanding of Agile/Scrum methodology, release processes, and end-to-end QA best practices.
Strong communication and collaboration skills; able to work effectively with developers, BAs, designers, PMs, and stakeholders.
Highly detail-oriented, organized, and accountable, with proven ability to manage multiple priorities and take ownership of QA outcomes.
Bachelor's degree in Computer Science or a related field (or equivalent professional experience).
Nice to have: Experience validating Salesforce integrations, Optimizely CMS, GA4 testing (simulators), Proxyman (traffic debugging), Figma-based visual QA, accessibility testing with JAWS/NVDA, and advanced QA Wolf usage.
YOUR BENEFITS AT PLI
PLI offers a generous benefits package and is committed to creating an interesting, collegial, and supportive work environment:
Medical, dental and vision plans for employees and their families
Generous employer contribution to employee retirement savings account
Ample paid time off and holidays, summer Fridays
Flexible hybrid remote/in-person scheduling for most roles
Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
Work-life balance initiatives
One-time $500 Home Office Allowance
Gym/Wellness Allowance of up to $300 each calendar year
COMPENSATION RANGE FOR THIS POSITION
$90,000 - $105,000 per annum
(Exact compensation offer may vary based on the candidate's job-related skills and work experience.)
EEO STATEMENT
PLI is an equal opportunity employer and does not discriminate against any candidate based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military and veteran status, sexual orientation, or any other factor protected by federal, state or local law.
Only those applicants who meet our requirements for this position will be contacted.
Practising Law Institute is an equal opportunity employer. Click here to learn more.
Job Description
Local candidates only as the selected candidates will be required to be onsite at least one day a week.
Our direct client has an opening for a Junior QA Consultant (762221)
is up to 13 months to start.
The client is in Atlanta, GA
Pay rate is $ 39-$42w2---$42-$48c-c
Please send rate and resume.
At least Three (3) years of experience with testing in software development projects. Required 3 Years
Mid-scale or large-scale system development projects (i.e., test automation) test strategy, developing and executing test scripts and test plans. Required 3 Years
Experience with GitHub, ServiceNow, TFS, JIRA Required 3 Years
Able to review and analyze system specifications (e.g. System Requirements, Business Requirements, Design Documents, etc.) Required 3 Years
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$39-42 hourly 5d ago
Program Retention & Quality Assurance Assistant
Goodwill of The Southern Alleghenies Inc. 3.3
Johnstown, PA jobs
Job Description
Job Purpose
The Program Retention & Quality Assurance Assistant provides essential administrative, data, and participant-support functions to ensure agency programs operate efficiently and meet required performance and compliance standards. This role supports the CareerLink Team by conducting outreach, collecting and entering participant information into multiple databases, maintaining organized records, assisting with reporting needs, and performing a variety of administrative and clerical tasks. Duties include accurate data entry, preparing and filing documentation, generating basic reports, reviewing information for accuracy, and communicating with participants through phone, email, social media, or other approved methods.
Qualifications
The Program Retention & Quality Assurance Assistant is a professional role requiring strong communication skills, excellent work habits, attention to detail, and adherence to agency policies and confidentiality standards.
Education and Experience Equivalency
Candidates must meet one of the following qualifications:
High school diploma or equivalent, plus a minimum of 3 years of relevant experience in administrative support, data entry, customer service, or a related field. OR
Associate degree
Relevant Experience Examples
Customer Service or Participant Support: Assisted customers or participants in person, by phone, or through digital platforms; conducted outreach or follow-up calls; helped individuals' complete forms or access resources
Data Entry and Information Management: Entered data accurately into databases, spreadsheets or tracking systems; maintained participant records, logs or case files; handled confidential information responsibly
Administrative and Clerical Support: Prepared reports, correspondence, and forms; managed physical and digital files; operated office equipment (copiers, scanners, printers).
Report Creation and Analysis: Created spreadsheets or visual summaries for tracking participant progress; reviewed information for accuracy and completeness
Technology Proficiency: Used Google Workspace (Docs, Sheets, Meet), MS Office (Word, Excel, Access); operated office equipment (copiers, scanners).
Skills and Competencies
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to work independently with minimal supervision
Professional and courteous demeanor in all interactions
Competence with Microsoft Office and Google tools
Dependability and punctuality
Ability to maintain confidentiality
Comfortable with public interaction and promoting agency image
Other Requirements
Ability to pass background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check, and FBI Fingerprints.
A valid driver's license with a clean driving record and dependable transportation for work duties.
Access to a working telephone for prompt communication.
Flexibility to work occasional evenings and weekends to attend networking events, career fairs, and outreach activities as needed.
$20k-26k yearly est. 17d ago
Analyst, Quality + Regulatory
Ready 4.1
Franklin Park, PA jobs
āBack to all jobs at READY Analyst, Quality + Regulatory
The Analyst, Quality & Regulatory is responsible for maintaining the quality and regulatory certifications and documentation. The role is also responsible for supporting quality audits and the overall quality control program. This role will include periodic travel (typically less than 25%).
Responsibilities
Assist in ensuring compliance with local, national, and international food regulations.
Interpret and make effective use of technical, legal, and food regulatory documents, information, and data.
Manage product certifications (i.e. NSF Certifications, Kosher, Gluten-Free, Organic).
Maintain and organize regulatory documentation for audits and inspections.
Support the development of food labeling and packaging compliance.
Inspect products according to quality and safety standards.
Collect test data and draft quality reports.
Identify possible areas for improvement in quality control processes.
Monitor, evaluate, and report verification of processes and procedures, including alerting out of compliance results.
Assist in administering the Company's Quality Program in accordance with customer and company requirements to ensure all work is conducted within established Quality guidelines, including sensory evaluation, visual inspections, supplier audits, and production verification documentation.
Qualifications
Education: Bachelor's Degree in a science-related field.
Experience: 3-5 years of quality and regulatory experience in the food and beverage industry. Previous experience in a food or beverage manufacturing processing environment is preferred.
A working knowledge of FDA legislation, labeling requirements, safety regulations, foreign material prevention and detection, and third-party certifications and auditing processes.
Please visit our careers page to see more job opportunities.
$61k-82k yearly est. 2d ago
Program Retention & Quality Assurance Assistant
Goodwill of The Southern Alleghenies Inc. 3.3
Altoona, PA jobs
Job Description
Job Purpose
The Program Retention & Quality Assurance Assistant provides essential administrative, data, and participant-support functions to ensure agency programs operate efficiently and meet required performance and compliance standards. This role supports the CareerLink Team by conducting outreach, collecting and entering participant information into multiple databases, maintaining organized records, assisting with reporting needs, and performing a variety of administrative and clerical tasks. Duties include accurate data entry, preparing and filing documentation, generating basic reports, reviewing information for accuracy, and communicating with participants through phone, email, social media, or other approved methods.
Qualifications
The Program Retention & Quality Assurance Assistant is a professional role requiring strong communication skills, excellent work habits, attention to detail, and adherence to agency policies and confidentiality standards.
Education and Experience Equivalency
Candidates must meet one of the following qualifications:
High school diploma or equivalent, plus a minimum of 3 years of relevant experience in administrative support, data entry, customer service, or a related field. OR
Associate degree
Relevant Experience Examples
Customer Service or Participant Support: Assisted customers or participants in person, by phone, or through digital platforms; conducted outreach or follow-up calls; helped individuals' complete forms or access resources
Data Entry and Information Management: Entered data accurately into databases, spreadsheets or tracking systems; maintained participant records, logs or case files; handled confidential information responsibly
Administrative and Clerical Support: Prepared reports, correspondence, and forms; managed physical and digital files; operated office equipment (copiers, scanners, printers).
Report Creation and Analysis: Created spreadsheets or visual summaries for tracking participant progress; reviewed information for accuracy and completeness
Technology Proficiency: Used Google Workspace (Docs, Sheets, Meet), MS Office (Word, Excel, Access); operated office equipment (copiers, scanners).
Skills and Competencies
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to work independently with minimal supervision
Professional and courteous demeanor in all interactions
Competence with Microsoft Office and Google tools
Dependability and punctuality
Ability to maintain confidentiality
Comfortable with public interaction and promoting agency image
Other Requirements
Ability to pass background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check, and FBI Fingerprints.
A valid driver's license with a clean driving record and dependable transportation for work duties.
Access to a working telephone for prompt communication.
Flexibility to work occasional evenings and weekends to attend networking events, career fairs, and outreach activities as needed.
$20k-26k yearly est. 17d ago
Quality Assurance Coordinator
Volunteers of America-Greater New York 4.0
New York, NY jobs
Quality Assurance Coordinator The Quality Assurance Coordinator is responsible for the overall support of programs as defined by the Volunteers of America program model and funding source standards. Community Support Systems provides the support, training, and education clients need to maintain psychiatric and medical stability and ultimately obtain permanent housing. To learn more about the program, copy and paste this link into a browser *******************************
Location: 65 Charles Gay Loop ⢠Wards Island, NY 10035
Minimum Qualifications:
Bachelors degree in a related field, at least two years of experience in data quality and data systems.
Demonstrated ability in the areas of written and verbal communication.
Other necessary skills include training, audit and evaluation data collection and incident management skills.
Quality Assurance Coordinator Principal Responsibilities:
Responsible for overseeing and maintaining the quality assurance help desk.
Reviewing and responding to agency-wide incident reports.
Training necessary agency workforce on incident identification, writing and reporting.
Retrieving and reviewing client/consumer grievances, agency-wide.
Participate and assist in the development of ongoing staff training for the electronic health record.
Support the AVP of Quality Assurance & Research and the Director of Data Quality & Systems in daily operations.
Employees receive an exceptional benefits package including
Medical
Dental
Vision
Prescription coverage
Life insurance,
Retirement plan
Educational Reimbursement Program (includes tuition and license/certification)
Paid Time Off which is accrued monthly and roles over from year to year. In addition;
Paid Birthday Holiday
And much moreā¦
$67k-79k yearly est. 26d ago
Quality Assurance Coordinator
Volunteers of American Greater New York 4.0
New York, NY jobs
Quality Assurance Coordinator The Quality Assurance Coordinator is responsible for the overall support of programs as defined by the Volunteers of America program model and funding source standards. Community Support Systems provides the support, training, and education clients need to maintain psychiatric and medical stability and ultimately obtain permanent housing. To learn more about the program, copy and paste this link into a browser *******************************
Location: 65 Charles Gay Loop ⢠Wards Island, NY 10035
Minimum Qualifications:
Bachelors degree in a related field, at least two years of experience in data quality and data systems.
Demonstrated ability in the areas of written and verbal communication.
Other necessary skills include training, audit and evaluation data collection and incident management skills.
Quality Assurance Coordinator Principal Responsibilities:
Responsible for overseeing and maintaining the quality assurance help desk.
Reviewing and responding to agency-wide incident reports.
Training necessary agency workforce on incident identification, writing and reporting.
Retrieving and reviewing client/consumer grievances, agency-wide.
Participate and assist in the development of ongoing staff training for the electronic health record.
Support the AVP of Quality Assurance & Research and the Director of Data Quality & Systems in daily operations.
Employees receive an exceptional benefits package including
Medical
Dental
Vision
Prescription coverage
Life insurance,
Retirement plan
Educational Reimbursement Program (includes tuition and license/certification)
Paid Time Off which is accrued monthly and roles over from year to year. In addition;
Paid Birthday Holiday
And much moreā¦
$67k-79k yearly est. 11d ago
QA Compliance Technical Specialist
National Medical Services 4.2
Horsham, PA jobs
Title: Quality Assurance Compliance Technical Specialist
Department: Quality Assurance
Job Type: Regular Full Time
Shift: Monday through Friday - 1st
NMS Labs has developed an extensive menu of more than 2,500 Clinical and Forensic toxicology tests to support clients in healthcare, public health, and public safety fields. For over 50 years, our clients have relied on NMS Labs for unique testing solutions that demonstrate our company core values of Quality, Integrity, Service, Innovation and Engagement. As we work to increase the company's positive impact on the diverse markets we serve, we are seeking talented professionals to join us for the journey! We invite you to learn more about our company by visiting NMSLabs.com.
Job Summary:
Under limited supervision, the Quality Assurance Compliance Technical Specialist will assist in monitoring regulated work conducted at NMS Labs for compliance with study protocols, internal processes, procedures, company contracts, company quality standards, and company-controlled documents. This Quality Assurance Compliance Specialist will report directly to the Quality Assurance Compliance Supervisor and will be completely independent of any laboratory operations.
Requirements:
Bachelor's degree in a chemical, physical or biological science with a minimum of 3+ years diverse laboratory experience
Or
Master's degree in chemistry, physical or biological science with 1-year diverse laboratory experience
3 years' experience in QA auditing involvement.
Preferred:
Experience with leading a project.
Major Duties and Responsibilities:
Participate in activities designed to assure regulatory compliance with licensing/accrediting agencies such as personnel licenses (tracking and submission to agency), external proficiencies (tracking, data submission, data entry for grading), and/or document control within the compliance software.
Perform scheduled internal audits at a frequency to assure compliance with applicable processes and procedures.
Observe work practices and report any deviations from protocol, method, SOP, or regulations. Notify Supervisor and appropriate personnel of the audit findings by documenting the scope of audit and findings in a written report.
Perform follow-up audits as necessary to verify that appropriate corrective action has been completed.
Participates in Continuous Quality Improvement efforts.
Approved to be a lead auditor in the NMS Labs Internal Audit Program. Writes reports of audit findings and makes recommendations to technical staff on corrective actions for findings.
Participate in updates to the audit matrix and/or design and scheduling of internal audits.
Reviews proficiency data prior to submission.
Reviews and grades proficiency survey results and issues reports for management review.
Assist project managers and testing supervisors (as needed) in setup and continuation of laboratory procedures in compliance with established laboratory processes and procedures.
Attend professional meetings and/or conferences on QA activities and relay information gained to the QA group.
Remains current in compliance trends for those areas of responsibility.
Participates/presents in laboratory continuing education program as needed.
Ensure that pertinent information is entered into and maintained in the appropriate QA files.
Assists QA Regulatory with external audits/inspections, as applicable.
Other duties as assigned.
Knowledge, Skills, and Abilities:
Ability to define and resolve problems, collect data, establish facts, and draw valid conclusions.
Ability to read and audit complex technical data and procedures to determine compliance with established processes and procedures.
Ability to make effective and persuasive speeches and presentations to peers and management for the purpose of effecting changes necessary for regulatory compliance.
Ability to identify operationally efficient strategies to adhere to quality compliance requirements.
Ability to effectively present information and respond to questions from all co-workers.
Ability to effectively prioritize assignments to meet long and short-term deadlines.
Strong organization, documentation skills, attention to detail, and able to prioritize assignments to meet deadlines.
Possess good computer skills (to include Excel and Word) and internet usage.
Ability to travel, including out of state.
Maintains regular and reliable attendance.
Physical Demands:
Ability to talk, hear, stand, reach with hands and arms, and use hands and fingers to manipulate computer keyboard, objects, tools, or controls. Specific vision abilities (with correction) include close and distance vision.
Walking and carrying objects from one work location to another and sitting and standing sometimes for periods of time.
Offers of employment are made contingent upon a nationwide background investigation and urine drug screen with results satisfactory to standards of employment at NMS.
We are an equal opportunity employer and will not discriminate against any employee or applicant for employment because of race, creed, sexual orientation, color, religion, sex, national origin, age, marital status, citizenship status, otherwise qualified disability, or protected veteran status (disabled Armed Forces Service medal, recently separated, active duty or campaign badge), domestic violence victim status, arrest record, or predisposing genetic characteristics.
$67k-94k yearly est. Auto-Apply 60d+ ago
Quality Assurance Manager
Help USA 4.2
New York, NY jobs
HELP USA is seeking a Quality Assurance Data Manager to lead the validation, auditing, and enhancement of data integrity across its transitional housing, permanent supportive housing, and homelessness prevention programs. This role is pivotal in ensuring high-quality data collection and analysis, particularly in the context of critical incidents and service delivery. The ideal candidate will bring advanced data science skills, including experience with Artificial Intelligence (AI) and Large Language Models (LLMs), to support HELP USA's transition toward AI-enabled research and compliance workflows.
Key Responsibilities:
Quality Assurance & Data Validation
Design and implement robust data validation protocols across CARES (NYC government-owned) and AWARDS (Foothold Technologies) platforms.
Audit incident, service, and outcome data entered by social workers to ensure accuracy, completeness, and consistency.
Develop cross-platform reconciliation tools to align data between CARES and AWARDS, especially for incident reporting and service delivery metrics.
AI-Driven Data Analysis
Deploy and manage LLMs and AI agents to analyze large volumes of free-text case notes, identifying patterns in client behavior, staff interventions, incident types, and housing and service outcomes.
Collaborate with the research team to extract insights from qualitative and quantitative data for predictive modeling and service improvement.
Support the development of AI workflows that enhance housing placement outcomes and reduce priority one incidents.
Compliance & Reporting
Ensure data handling complies with HIPAA, NYC DSS/DHS regulations, and HELP USA's data sharing agreements.
Generate regular QA reports for internal stakeholders and external partners, including DHS and HRA.
Maintain documentation of QA protocols, audit trails, and data correction procedures.
Collaboration & Training
Work closely with IT, social services, and research teams to improve data entry practices and system interoperability.
Train staff on data quality standards, incident documentation, and AI-supported tools.
Serve as a liaison between HELP USA and external partners (e.g., DHS, HRA) on data integrity and compliance matters.
Required Qualifications:
Bachelor's degree in Data Science, Public Health, Social Work, or related field (Master's preferred).
3+ years of experience in data quality management, preferably in human services or housing programs.
Experience with CARES, AWARDS, and NYC DHS/HRA data systems or similar systems.
Strong analytical and writing skills
Strong understanding of data privacy, compliance, and ethical standards in social services.
$61k-78k yearly est. 16d ago
Quality Control Specialist - Offense
Georgia Institute of Technology 3.4
Atlanta, GA jobs
About Us Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.
About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.
Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the well-being of our community.
8. We act ethically.
9. We are responsible stewards.
Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.
Department Information
The Georgia Tech Athletic Associate (GTAA) sponsors varsity intercollegiate athletics competition in 17 NCAA Division I sports for the Georgia Institute of Technology. We are a proud member of the Atlantic Coast Conference. Steeped in history and success while embracing strategic innovation, our programs compete at the highest level and strive for national championships. Tech fans are passionate about their support of their beloved Yellow Jackets and cherish the many traditions involved with the program.
Job Summary
Break down opponent's defensive schemes. Create detailed reports, cutups, offensive playbooks and game books and create and maintain practice plans and game plans. This position will interact on a regular basis with: Head Coach, Assistant Coaches, Offensive Staff, Director of Football Operations and the Recruiting Coordinator. This position typically will advise and counsel: Head Coach, Assistant Coaches, Director of Football Operations and Student Athletes. This position will supervise: NA
Responsibilities
Job Duty 1 -
Work with offensive staff in the off-season to plan, create, and implement offensive philosophies for the football team.
Job Duty 2 -
Assist in the creation of the offensive playbook. Work with position coaches to synthesize their input into the playbook.
Job Duty 3 -
Assist the offensive staff in creating a game plan and strategy for each opponent.
Job Duty 4 -
Assist with grading after each practice. Input and edit video from each practice. Assist with opponent scouting.
Job Duty 5 -
Participate in offensive meetings; breakdown opponent's defensive game plan and schemes.
Job Duty 6 -
Perform other duties as assigned
Required Qualifications
Educational Requirements
Bachelor's Degree or an equivalent combination of education and experience
Required Experience
0-2 years of required experience
Preferred Qualifications
Additional Preferred Qualifications
Preferred skills include thorough knowledge of the DV Sport Program and Hudl, proficiency in the use of basic computer applications, and knowledge of applicable Atlantic Coast Conference (ACC) and National Collegiate Athletic Association (NCAA) rules and regulations
Knowledge, Skills, & Abilities
SKILLS
This job requires thorough knowledge of video review and performance analysis tools and digital video acquisition, analysis, and play-back software.
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at **************************************************************************
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at ************************************************
Equal Employment Opportunity
The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.
Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.
Other Information
Location: Atlanta, GA
Job grade: 000
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.
Background Check
A successful candidate must be able to pass a background check. Please visit *******************************************************************
$69k-88k yearly est. 37d ago
Quality Control Specialist
The Children's Institute of Pittsburgh 3.4
Pittsburgh, PA jobs
Careers at Our Amazing Place. At The Children's Institute of Pittsburgh, we've built our legacy on being amazing. After more than a century of the highest quality care and service to children and their families, we're forever proud of our team members who don't just make a career here - they make a difference. Job Title: Quality Control Specialist Location: The Children's Institute Squirrel Hill Campus, 1405 Shady Avenue, Pittsburgh, PA 15217 Schedule: Monday - Friday, Full Time, Onsite (also requires occasional travel to satellite campuses). The Quality Control Specialist will oversee the development, implementation, and monitoring of the internal compliance program quality control systems. The Specialist will manage this process via the Internal Audit Standards and Annual Plan to ensure organizational compliance. Responsibilities
Review program documentation for accuracy, completeness and compliance with HIPAA, FERPA, and other agency standards.
Track, assess, and conduct ongoing monitoring of quality metrics and operational indicators for program effectiveness and performance standards.
Generate and distribute recurring reports, dashboards, and scorecards as scheduled.
Recommend process improvements based on audit findings, data analysis, and staff feedback and support the development of standardized forms and templates to improve documentation quality.
Collaborate to improve data collection processes and assist in piloting and implementing tools or workflows aimed at improving service quality.
Support training and coaching on documentation standards, reporting expectations, and quality improvement practices.
Maintain collaborative relationships with internal and external stakeholders to ensure quality and compliance initiatives are understood and implemented.
Qualifications
A bachelor's degree is preferred, in quality management, quality assurance, or experience in related field.
Advance degree or certification in Six Sigma Black Belt, Certified Quality Manager preferred.
Two to five years of experience in healthcare or professional office setting preferred. Experience in quality management roles, compliance matters and data analytics preferred. Experience in LEAN preferred
Demonstrated expertise in the areas of problem-solving; interpersonal skills, verbal, and written communication skills; presentation skills; collaboration and team building; and is flexible with work hours and location depending on project demands.
Excellent interpersonal and communication skills; collaboration and team building; ability to creatively express thoughts and build consensus required.
Clearances Required: Act 73 FBI, Act 34 Criminal Clearance, and Act 33 Child Abuse Clearance
Benefits Summary We're proud to offer generous benefits to our team members. Regular full-time team members are eligible for the following benefits:
Medical and Prescription insurance-Choice of two health plans and networks
Dental and Vision-Free coverage for team members.
Paid Time Off (PTO) and Holidays
Medical, Bereavement, Educational, & Personal Leaves
Parental leave (birth & adoption) paid-6 weeks
403b Retirement Plan - pre-tax & Roth options; employer match after 1 year
Student Loan Refinancing Program
Public Service Loan Forgiveness Program - CI qualifies as non-profit
Education Assistance/Tuition Reimbursement
Professional Development/CEU's
Life and Short- & Long-Term Disability insurance
Credit Union
Team Member Recognition Events
Referral bonus
CPR-employer paid
Travel mileage reimbursement at federal rate
Are you looking for a position where you can make a lasting impact in the lives of children and their families? Are you ready to brighten the future of Amazing Children? We want to hear from you!
The Children's Institute of Pittsburgh is an Equal Opportunity Employer. We serve a diverse population of children and families, and we want our workforce to reflect that same diversity. We want all interested individuals to feel welcome in applying for a career at our amazing place - we can't wait to meet you!
$35k-49k yearly est. 60d+ ago
Program Retention & Quality Assurance Assistant
Goodwill of The Southern Alleghenies Inc. 3.3
Everett, PA jobs
Job Description
Job Purpose
The Program Retention & Quality Assurance Assistant provides essential administrative, data, and participant-support functions to ensure agency programs operate efficiently and meet required performance and compliance standards. This role supports the CareerLink Team by conducting outreach, collecting and entering participant information into multiple databases, maintaining organized records, assisting with reporting needs, and performing a variety of administrative and clerical tasks. Duties include accurate data entry, preparing and filing documentation, generating basic reports, reviewing information for accuracy, and communicating with participants through phone, email, social media, or other approved methods.
Qualifications
The Program Retention & Quality Assurance Assistant is a professional role requiring strong communication skills, excellent work habits, attention to detail, and adherence to agency policies and confidentiality standards.
Education and Experience Equivalency
Candidates must meet one of the following qualifications:
High school diploma or equivalent, plus a minimum of 3 years of relevant experience in administrative support, data entry, customer service, or a related field. OR
Associate degree
Relevant Experience Examples
Customer Service or Participant Support: Assisted customers or participants in person, by phone, or through digital platforms; conducted outreach or follow-up calls; helped individuals' complete forms or access resources
Data Entry and Information Management: Entered data accurately into databases, spreadsheets or tracking systems; maintained participant records, logs or case files; handled confidential information responsibly
Administrative and Clerical Support: Prepared reports, correspondence, and forms; managed physical and digital files; operated office equipment (copiers, scanners, printers).
Report Creation and Analysis: Created spreadsheets or visual summaries for tracking participant progress; reviewed information for accuracy and completeness
Technology Proficiency: Used Google Workspace (Docs, Sheets, Meet), MS Office (Word, Excel, Access); operated office equipment (copiers, scanners).
Skills and Competencies
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to work independently with minimal supervision
Professional and courteous demeanor in all interactions
Competence with Microsoft Office and Google tools
Dependability and punctuality
Ability to maintain confidentiality
Comfortable with public interaction and promoting agency image
Other Requirements
Ability to pass background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check, and FBI Fingerprints.
A valid driver's license with a clean driving record and dependable transportation for work duties.
Access to a working telephone for prompt communication.
Flexibility to work occasional evenings and weekends to attend networking events, career fairs, and outreach activities as needed.