Service Supervisor jobs at CAMBA - 203 jobs

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. Youth Enrichment Services (YES) engages school-aged youth between 12 and 21 years old in programming and supportive services that change the culture around violence and encourage positive youth development. YES is delivered in and around schools in neighborhoods with a high prevalence of community violence. YES staff actively recruit and engage youth who are vulnerable to system involvement and may be at risk for interpersonal violence or who have experienced community violence. Position: Lead Mediation Specialist Reports To: Assistant Program Director Location: Multiple Locations What The Lead Mediation Specialist Does: Conduct at least two structured in-school engagement sessions weekly (four for campus schools), focusing on topics such as conflict resolution, crisis intervention, and restorative justice practices. Collaborate with school administrators, deans, safety staff, and other stakeholders to identify and engage vulnerable students. Actively participate in student arrival, lunch periods, and dismissal to build trust and relationships. Host and facilitate peer support and enrichment events to encourage prosocial behavior. Detect, interrupt, and mediate conflicts within the school and surrounding areas to prevent escalation into violence. Work with school staff and local law enforcement to identify "hot spots" where violence typically occurs. Organize responses to conflicts and provide mediation services for high-risk situations. Conduct ongoing follow-ups to ensure resolved conflicts remain nonviolent. Provide visible staff presence around the school and on routes to public transportation during dismissal, at least twice weekly (four for campus schools). Diffuse conflicts and engage in violence interruption activities during these times. Maintain a caseload of 10-15 high-risk participants, providing a minimum of four hours of direct case management services per participant each month. Conduct needs assessments, develop tailored risk-reduction plans, and refer participants to relevant services such as legal aid, mental health support, or employment resources. Monitor and document participants' progress toward goals and maintain accurate, confidential records. Provide incentives to encourage engagement and celebrate milestones, ensuring they align with approved plans. Prepare and distribute marketing materials to promote the program within the school community. Develop and execute a recruitment plan to attract and retain high-risk youth participants for the program. Serve as a liaison between the school and community-based organizations, cultivating strong partnerships. Document all activities, including conflict mediations, participant progress, and referral outcomes. Use DYCD's data tracking systems to input and manage program performance metrics. Prepare and submit required reports, ensuring compliance with DYCD guidelines. Attend all required training sessions and meetings to stay updated on best practices. Recommend closing of cases in which clients have: (a) achieved primary goals and have maintained stability for a period of months; (b) have not demonstrated a willingness to participate in the process (lost-to-service); or (c) have become ineligible for services (e.g. moved out of area). Provide all required information for weekly, monthly, quarterly, and annual reports. Conduct periodic reassessments of clients, as needed. Schedule appointments for clients with referral organizations, as needed. Escort clients safely to and from school, as needed. Minimum Education/Experience Required: Bachelor's degree (B.A. or B.S.) and one year of applicable experience, or Associate's degree (A.S) and two years of applicable experience, or High School Diploma or HSE (High School Equivalency) and three years of applicable experience. Other Requirements: Relevant experience as described above, preferably in a mid-sized (250+ employees) organization. Good written & verbal communication. Computer literacy in Microsoft Office Suite. Flexibility with working a varied schedule, including mornings, evenings, and weekends as needed, and the ability to work outdoors in varying weather conditions. Compensation: $50,000 annually When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization. Status: Full-time (35 hours per week) (Seasonal) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

Join Our Team and Make a Difference Every Day Supervisor of Community Services Pay: $22.00 - $23.00/hour Schedule: Tuesday: 1:30pm - 9pm Wednesday: 8am - 4pm Thursday: 8am - 4pm Friday: 1:30pm - 9pm Saturday: 8:30am - 3:00pm (minimum 3 Saturdays per month) The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team. Why Work With Us? Up to 32 days of paid time off 14-16 paid holidays annually Potential for annual raises and profit sharing Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year) 401K with up to 4% employer match Life and long-term disability insurance Your Impact as the Supervisor of Community Services The Supervisor of Community Services oversees respite and grant-funded services, ensuring program objectives are met for initiatives including STAR Recreation, BFFS, and STAR. Responsibilities include interviewing, training, and supervising Direct Support Professionals (DSPs), planning and scheduling staff and program activities, and providing direct support when needed. Ensures that the individuals served are provided personal choice and are encouraged and supported in making their own decisions to the greatest extent possible. Ensures that individuals are offered opportunities to participate in the community to the greatest extent possible and in the most integrated setting appropriate to their needs. Ensure that provision of services occurs as per individual life plans and/or agency contracts. Provide crisis intervention as needed Assist with training of staff in best-practice methods Perform behavioral, Health and Safety Standards as defined in employee handbook Ensure quality assurance in the provision of services Maintain the rights of individuals being served Assist in hiring and training of staff Ensure that staff follow incident reporting guidelines as per agency policies and procedures, as well as OPWDD regulations Complete observations of DSP/Respite staff Assist with program supply orders and field trip planning Works as a Life Skills Trainer EDUCATION and/or EXPERIENCE: Associate's degree in Human Services or related field One year of experience in the field of developmental disabilities CERTIFICATES, LICENSES, REGISTRATIONS Etc. - A valid NYS Drivers License At The Summit Center, you'll be part of a compassionate, highly trained team committed to empowering individuals to reach their full potential. Let your next job be the one that truly makes a difference. Apply now to become a #DifferenceMaker!

Hours: Monday - Friday 8am-4:30pm Rate of Pay : $24.00 per hour + Great Benefit Package Do you enjoy helping people with mental health challenges find meaningful work? We're looking for a PROS Employment Services Supervisor who is ready to lead a talented team while making a direct impact on lives across Dutchess County.What you'll do Travel regularly (across Middletown, New Windsor, Hyde Park & Millbrook) to coach Employment Specialists and partner with our five PROS clinical teams. Guide staff performance-review notes, set goals, audit outcomes, and champion continuous improvement. Carry a small caseload (8-10 clients) so you stay hands‑on, modeling best‑practice supported‑employment techniques. Collect and analyze monthly outcome data with third‑party researchers to keep our program on the leading edge. What we offer Comprehensive benefits, generous PTO, 12 paid agency holidays 403(b) with match & tuition assistance A mission‑driven culture that values professional growth What you bring 2-3 yrs in supported employment with people who have disabilities and/or mental‑health diagnoses Supervisory chops and standout organizational, engagement, and leadership skills Valid NY State driver's license & willingness to travel county‑wide Associate's degree required (Bachelor's preferred) All offers contingent on standard background, fingerprint, and MVR checks. EEO

Company name: Philadelphia Corporation for Aging OLDER ADULT PROTECTIVE SERVICES (OAPS) SUPERVISOR Full Time Pay range: $59,769.15- $69,190.26 varies with experience. THE ORGANIZATION A private nonprofit organization founded in 1973, Philadelphia Corporation for Aging (PCA) is a large agency that is part of the Area Agency on Aging (AAA) nationwide network. Founded as a result of the federal Older Americans Act, the AAAs are mandated to “facilitate the area-wide development and implementation of a comprehensive, coordinated system for providing long-term care in home and community-based settings, in a manner responsive to the needs and preferences of older individuals and their family caregivers.” PCA carries out this mission through advocacy, stewardship of public funding, planning, development and administration of programs, and service coordination. The mission of PCA is to improve the quality of life for older Philadelphians and those with disabilities and assist them in achieving the greatest possible levels of health, independence, and productivity. Benefits: Medical, prescription drug, vision, and dental coverage Flexible spending plan (health and dependent care) EAP, life insurance, short- and long-term disability insurance Pre-tax commuting, and parking benefits 403(b) retirement plan with employer contributions and optional employee pre-tax contributions. Annual paid time off includes holidays, sick days, personal days, and vacation depending on tenure. Requirements Description of Role: The Older Adult Protective Services Supervisor provides oversight and supervision to protective service Investigators who deliver protective services to older adults. This position involves administrative and clinical supervision of protective service Investigators including hiring, onboarding, training, providing guidance, support, and ensuring adherence to agency/department policies and procedures. Required Education and Experience: One year or more of aging experience with experience in Care/Case Management or Assessment. and Three years or more of professional human services, law enforcement, or nursing experience; and a bachelor's degree in social sciences, behavioral sciences, human services, or a closely related field. and One or more years of Supervisory or Organizational Management experience. Or A Master of Arts and/or Master of Science Degree with a combination of experience and training. Job Responsibilities: a. Supervises and monitors performance of Investigator through weekly conferences, staff meetings, case conferences and day-to-day contact, with attention to responsiveness, thoroughness of investigation, appropriateness of care plans, and good clinical assessment. b. Meets agency and state compliance standards for all investigations. c. Assures that records and reports are legible, timely, accurate, complete, and relevant. d. Establishes rapport with PCA staff, consumers, providers, families, and outside agencies. e. Complete written evaluations of investigators and other staff that assess competencies achieved and opportunities for improvement. f. Undergo in-service training in protective services annually as required by the PA Department of Aging and PCA. g. Assists Investigator with decision-making and care planning. h. Provides back-up on cases while staff are unavailable by responding to calls and intervening in crises. I. Monitors daily compliance with performance benchmarks. j. Develops and maintains relationships with medical, mental health, and legal service providers. k. Provides a minimum of weekly supervision to all direct reports for performance monitoring, training and skill development. l. Serve as on call supervisor during evening and weekend shifts in rotation with other Supervisors. m. Interprets the regulations pertaining to PA Act 79, as well as other regulatory requirements and laws related to the provision of protective services. n. Evaluates and monitors the performance of individual Investigators, identifying strengths and areas of improvement for employees and defining training needs. o. Monitors elapsed time between intake, investigation, and resolution of reports of need to assure quality and efficiency of service delivery. p. Completes monthly reports and prepares other written materials as assigned by Assistant Director and/or Director. q. Assists with development and revision of policies, procedures, and guidelines for the department. r. Assists in interviewing and hiring OAPS staff. s. Assists in development of orientation and training. Provides in-service training for staff through formal supervision and team meetings and plans and participates in other training as assigned by the Assistant Director and/or Director. t. Other Duties as assigned. Professional Characteristics: Strong organizational skills with high energy level. Excellent customer service skills. Excellent written and oral communication skills. Ability to quickly acquire knowledge of resource data and willingness to continually update knowledge to keep pace with industry standards. Solid critical thinking skills Skilled in team building and an ability to serve as a team player. Possess the ability to lead and coach for success. Additional requirements: 1. Pre-employment physical and drug screening 2. Satisfactory criminal history clearance. 3. A valid driver's license, a good driving record and access to a fully insured car. 4. Transport of clients. 5. Evenings and weekends on-call on a scheduled rotating basis. 6. Availability via cell phone at all times during scheduled working hours, including lunch hours, meetings, etc. 7. Completion of Pennsylvania Department of Aging's Older Adult Protective Services training as set forth in the Regulations. 8. Signing the Pennsylvania Department of Aging's Confidentiality Statement. 9. Adherence to all agency and departmental policies and procedures. Work Location: This position has the opportunity to be hybrid (combination of in the office and remote) and/or work remotely For information on Philadelphia Corporation for Aging, including more information on our company culture, visit our website at ************************* All applicants will receive an acknowledgement that their application has been. Those candidates selected for further consideration will be contacted. Philadelphia Corporation for Aging is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionCATHOLIC CHARITIES OF BROOME COUNTY Residential Services Supervisor - Level 2 GRADE 9+ $22.00-$23.81/hr. FLSA (Non-Exempt) I. QUALIFICATIONS: Education/Experience Bachelor's degree in Human Services field preferred Associates degree in Human Services field required Two years' experience working in human service field Some supervisory experience required Skills 1. Good problem-solving skills 2. Ability to communicate effectively 3. Good leadership and team-building skills 4. Ability to assign and delegate tasks 5. Familiar with computer programs (e.g. Word, Excel) 6. The ability to climb stairs, bend, stoop, sit, stand, reach and lift items weighing 40 lbs. 7. Ability to legally operate a vehicle in NY State. II. RESPONSIBLE TO: Manager III. MAJOR FUNCTIONS: Understand and implement all agency and program policies and procedures Maintain compliance with program quality improvement plan Submit required reports and statistical information in a thorough and timely manner Monitor, evaluate and provide direction to staff Ensure that all staff training requirements are met Assign staff and maintain adequate staff coverage to meet client/program needs Convene periodic staff meetings and submit minutes to Manager Keep Program Manager informed of all pertinent program information Assure plans are written and implemented according to program procedure and incorporates person-centered elements Monitor that incidents are properly reported and documented per regulation Understand and monitor client eligibility for benefits and entitlements Assure that staff appropriately record all individual contacts and interventions according to program standards. Assure that all individuals receiving services are provided instruction, assistance, interventions, supervision and supports necessary to maintain competence in basic skills and behavior Assure referrals are processed in a timely manner Coordinate and document admission and discharges Monitor expenditures and program accounts Maintain inventory of furnishings and program supplies Represent agency and program in the community and with other service providers Establish and maintain relationships with individuals receiving services Monitor and advocate for individual rights as needed Regular and substantial contact with individuals receiving services Participate in and successfully complete all required staff training and development activities Maintain regular and substantial contact with individuals receiving services Perform other job-related activities as directed by Manager In compliance with all applicable government laws, rules, regulations and standards and all Catholic Charities Policies and Procedures, the duties and responsibilities of this position include but are not limited to the above. Catholic Charities of Broome County is an equal opportunity employer. We encourage diversity in the workplace and respect the dignity of each individual. We prohibit discrimination and harassment against applicants and employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Powered by JazzHR BYQe4iiRHC

CATHOLIC CHARITIES OF BROOME COUNTY Residential Services Supervisor - Level 2 GRADE 9+ $22.00-$23.81/hr. FLSA (Non-Exempt) I. QUALIFICATIONS: Education/Experience Bachelor's degree in Human Services field preferred Associates degree in Human Services field required Two years' experience working in human service field Some supervisory experience required Skills 1. Good problem-solving skills 2. Ability to communicate effectively 3. Good leadership and team-building skills 4. Ability to assign and delegate tasks 5. Familiar with computer programs (e.g. Word, Excel) 6. The ability to climb stairs, bend, stoop, sit, stand, reach and lift items weighing 40 lbs. 7. Ability to legally operate a vehicle in NY State. II. RESPONSIBLE TO: Manager III. MAJOR FUNCTIONS: Understand and implement all agency and program policies and procedures Maintain compliance with program quality improvement plan Submit required reports and statistical information in a thorough and timely manner Monitor, evaluate and provide direction to staff Ensure that all staff training requirements are met Assign staff and maintain adequate staff coverage to meet client/program needs Convene periodic staff meetings and submit minutes to Manager Keep Program Manager informed of all pertinent program information Assure plans are written and implemented according to program procedure and incorporates person-centered elements Monitor that incidents are properly reported and documented per regulation Understand and monitor client eligibility for benefits and entitlements Assure that staff appropriately record all individual contacts and interventions according to program standards. Assure that all individuals receiving services are provided instruction, assistance, interventions, supervision and supports necessary to maintain competence in basic skills and behavior Assure referrals are processed in a timely manner Coordinate and document admission and discharges Monitor expenditures and program accounts Maintain inventory of furnishings and program supplies Represent agency and program in the community and with other service providers Establish and maintain relationships with individuals receiving services Monitor and advocate for individual rights as needed Regular and substantial contact with individuals receiving services Participate in and successfully complete all required staff training and development activities Maintain regular and substantial contact with individuals receiving services Perform other job-related activities as directed by Manager In compliance with all applicable government laws, rules, regulations and standards and all Catholic Charities Policies and Procedures, the duties and responsibilities of this position include but are not limited to the above. Catholic Charities of Broome County is an equal opportunity employer. We encourage diversity in the workplace and respect the dignity of each individual. We prohibit discrimination and harassment against applicants and employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Hours: Monday - Friday 8:00am-4:30pm Rate of Pay : $27.50 per hour + Great Benefit Package Do you enjoy helping people with mental health challenges find meaningful work? We're looking for a PROS Employment Services Supervisor who is ready to lead a talented team while making a direct impact on lives across Dutchess County. What you'll do Supervise a team of 5 Employment Specialists, providing ongoing coaching, guidance, and performance support Ensure employment services meet OMH PROS standards Monitor service delivery and documentation to support compliance, quality outcomes, and accurate billing Drive improvement job placement, job retention, and job satisfaction outcomes Travel regularly (across Middletown, New Windsor, Hyde Park & Millbrook) to coach Employment Specialists and partner with our five PROS clinical teams Carry a small caseload (8-10 clients) so you stay hands‑on, modeling best‑practice supported‑employment techniques Support staff with complex cases, employment barriers, and employer-related challenges What you bring Bachelor's degree in human services or related field 2-3 years of experience in supported employment, vocational rehabilitation, or behavioral health mental‑health diagnoses Supervisory chops and standout organizational, engagement, and leadership skills Valid NYS driver's license and ability to travel locally between program sites Strong organizational and communication skills What we offer Comprehensive benefits, generous PTO, 12 paid agency holidays 403(b) with match & tuition assistance A mission‑driven culture that values professional growth All offers contingent on standard background, fingerprint, and MVR checks. EEO IND2024

The Supervisor of Training Services manages the day-to-day operations of Goodwill Southeast Georgia's training services, supporting both internal operations and public-facing programming. This role provides leadership and oversight to Training Specialists and Business & Community Engagement Specialists, ensuring high-quality learning experiences that align with organizational goals, compliance standards, and workforce development priorities.

The Supervisor of Training Services manages the day-to-day operations of Goodwill Southeast Georgia's training services, supporting both internal operations and public-facing programming. This role provides leadership and oversight to Training Specialists and Business & Community Engagement Specialists, ensuring high-quality learning experiences that align with organizational goals, compliance standards, and workforce development priorities. Through effective supervision, coordination, and evaluation, the Supervisor, Training Services ensures training programs are delivered efficiently, consistently, and with measurable impact across the organization and community. Perks & Benefits: Your journey with us ensures your work brings purpose as it directly impacts our mission and the communities we serve. We welcome you as you are. To that end, we believe Goodwill's strength lies in the diversity of those we employ, educate, and serve. Competitive weekly pay Comprehensive benefits including health, dental, and retirement plans Generous paid time off (PTO) and holidays Associate shopping discount Celebratory activities Career advancement opportunities Free training and development programs Your Typical Day: Supervise and support Training Specialists and Business & Community Engagement Specialists in the delivery of internal and external training programs. Train and coach team members on effective training techniques and community partner engagement strategies. Coordinate training schedules, calendars, and logistics to ensure smooth execution of programs and events. Monitor trainee participation and progress, providing feedback and guidance to improve learning outcomes. Evaluate training effectiveness and implement continuous improvements to delivery methods, materials, and processes. Assess training delivery modes to optimize effectiveness, cost efficiency, and environmental impact. Assist in the development of testing and evaluation tools to measure program outcomes and effectiveness. Ensure all training programs align with organizational goals and comply with applicable training standards and regulations. Develop and maintain relationships with internal and external stakeholders to assess training needs and priorities. Collaborate with cross-departmental partners and subject matter experts to ensure content accuracy and relevance. Monitor the Learning Management System (LMS) for accuracy and completion tracking; serve as an LMS system administrator. Support organizational success by completing related duties as assigned. What You'll Need: Associate's degree or higher preferred; candidates without a degree will be considered with additional directly related training experience. Three (3) or more years of experience in training delivery or coordination; supervisory experience preferred. Strong leadership, coaching, and team management skills. Experience coordinating training schedules, events, and logistics. Ability to evaluate training effectiveness and implement data-driven improvements. Knowledge of adult learning principles and instructional design models (e.g., ADDIE, SAM, Bloom's Taxonomy). Excellent interpersonal, organizational, and communication skills. Working knowledge of training compliance standards and best practices. Ability to collaborate effectively with diverse teams and community partners. Valid driver's license and ability to be insured under the company's vehicle insurance policy. About Us: Goodwill is an Equal Opportunity Employer and is committed to serving members of the military, Veterans, and their families by encouraging them to apply for opportunities that align with their skills and experience. Our goal is to help ensure a smooth transition from military service into the workforce and to reflect our appreciation for the dedication devoted to protecting our country. Goodwill provides access and opportunities to individuals with disabilities. Qualified applicants with disabilities or disabled Veterans may request reasonable accommodations by contacting Goodwill's Human Resources Department at ************. Please include your name, preferred method of contact, and details regarding your accommodation request. Goodwill will make every effort to respond promptly.

Why Join Our Team: The Arc Wayne, a parent-based organization, advocates for and supports persons of all ages with or without disabilities. We assist individuals in taking their full, independent, productive place in society through an array of quality, individualized services. With compassion, understanding, and support, we connect individuals and families to a world of possibilities that promote independence. Benefits: Generous Paid Vacation Time Sick Time 10 Paid holidays Insurance - Medical, Dental and Vision Tuition Reimbursement Paid Training Bereavement Leave Employee Referral Bonus Employee Assistance Program Retirement Plan with Agency Match And so much more! Employment Specialist Supervisor Work Schedule: Full time, Monday through Friday 8 am to 4 pm (40 hours) A Day in the Life of an Employment Services Supervisor: As a full-time Employment Services Supervisor, you will play a pivotal role in guiding and enhancing employment-related services for individuals across diverse settings. Your leadership will be instrumental in ensuring the effectiveness of these services, and you will take charge of the daily operations of assigned programs, driving success and making a meaningful impact in the community. Oversees the provision of employment services to individuals as assigned by Employment Services Manager Assures adequate staffing to meet individual needs as identified in plans related employment and overall health and safety. Works collaboratively with the Vocational Plan Coordinator to review and ensure that individual Prevocational Plans reflect the person's individualized needs and personal goals, and conforms to valued outcomes stated in the person's Life Plan. Reviews and ensures that service delivery documentation is completed contemporaneously and includes all elements required by the regulations and guidance for service provision and billing. Participates in program audits and responds to results, guaranteeing the examination and correction of urgent findings, as well as systemic processes and monitoring mechanisms. Collaborates with the agency's Central Intake Coordinator to assess acceptable program enrollments and ensure all required documentation is obtained prior to inclusion in the program. Who We Are Looking For: Associates Degree with one year of supervisory experience in the field of intellectual/developmental disabilities. Other combinations of education and experience may be considered. Ability to be resourceful and proactive when issues arise Ability to motivate teams Must possess a valid NYS Driver's License that meets agency driver standards. Apply today and join our team in making a difference in the lives of others every day! We put the CARE in your CAREer!

The Member Services Supervisor is expected to supervise the operation and personnel of member services and implement member centered strategies that build member involvement; ensure staff excellences in providing services and programs that contribute to member retention, satisfaction and growth; develop and implement training programs that build a work culture that is responsive to member issues and needs. Some rewards for joining our team: Free YMCA membership - access to all branches! Flexible work schedule Sweet discounts on child care and summer camp programs Medical, Dental, Vision, Disability, and Life Insurances Generous Paid Time Off + 7 paid holidays throughout the year Planning for your future? Ask us how we do it at the Y- it's awesome! Supplemental insurance benefits What is needed for this job College degree in related field with 1-2 years of related experience supervising and in a sales environment. Excellent written and oral communication, organizational, record keeping, and computer skills as well as the ability to build effective work teams. Ability to work well with volunteers, employees, board members and members required. Ability to operate all office equipment. Exhibit strong leadership skills; possess a passion for member service, building and maintaining a culture of member service excellence. The responsibilities we will trust you with: Assist with recruit, hiring, training, scheduling and evaluation of staff. Build a committed staff team that reflects the mission and values of the YMCA. Assist with conduct staff trainings and orientations. Contribute to continuous improvement of service through staff recognition, satisfaction and retention programs. Ensure compliance with policies and procedures. Assist with creating member-centered work culture. Ensure that procedures, tours, communications, services consider member needs. Assist with new member's orientations, shepherd's program, member appreciation days, birthday recognitions, contacting new members and members with long absences from the branch. Help to coordinate facility schedule, lobby bulletin boards/displays, banners, member comment board, brochure rack, etc. Provide back up for the front desk staff. Assist with scheduling and conduct desk staff meetings. Attend meetings as assigned. Administer payroll and accounts payable for appropriate department/staff. Assist with managing all office related functions of the front desk/department (i.e. computer registration system, cleanliness of the desk and lobby area, supplies, and flyers/binders). Consult with members to direct them into appropriate healthy lifestyle programs. Provide a friendly and encouraging environment for members in the usage of fitness and wellness programs and services. Learn member names and encourage regular exercise routines and record keeping. Assist with tracking assigned participant's individual usage of the system and take appropriate action to ensure member retention, participation and progress toward goals. Cultivate and develop relationships and follow up with telephone calls, emails, correspondence, etc. to assist the member in achieving their wellness objectives. Provide consistent support to all members using the facility. Participate in providing tours to prospective members. Follow up with members to schedule orientations and to encourage regular exercise. Work as a part of a staff team in accomplishing the mission of the YMCA. Participates in the Annual Campaign as assigned. Perform other related duties as assigned. What you can expect: Support from an amazing team Opportunities to learn & grow Being a part of a non-profit organization that works to make the community stronger After reading this, if you're thinking this is great- we want to meet you! Get the ball rolling with our quick, 3-minute online application.

Full-time Description SUMMARY OF DUTIES: The Site Services Director is responsible for overall administration and management of site services for the agency and the operation of all field sites and ensuring the daily delivery of meals. RESPONSIBILITIES: Ensure delivery of all meals to qualified recipients and regularly audit the quality of site services including meal delivery and all other activities where volunteers and Site Managers are involved Manage scheduling of meal delivery using volunteers wherever possible and using staff and Site Assistants when needed to fill volunteer vacancies Oversee hiring process, supervision, training and discharge of Site Managers and all stationed and floating Site Assistants. Oversee hiring process and training for site-specific roles. Assist with training of new volunteers as needed/requested Develop and implement effective plans for retention of volunteers Assume operation of any satellite sites as needed Conduct and record bi-monthly site audits to ensure correct meal delivery procedures are maintained in the field. Resolve all field issues or direct to appropriate staff for resolution with appropriate follow-up to be conducted Evaluate, develop and implement agency policies, procedures, standards and personnel practices associated with meal delivery and site services in cooperation with his/her supervisor, Chief People Officer, EVP of Finance and People, and/or prior CEO approval Conduct regular evaluation of site services, including meeting with managers, resolving individual volunteer issues and devising methods for improving, modifying, expanding, or discontinuing site services Submit team statistical reports and other reports for volunteer and site activity, as requested Schedule and manage site manager meetings as necessary Assist the Volunteer Department with volunteer recognition events as requested Represent and promote the agency in the community by partnering in community events and encouraging Site Manager participation Review, approve and submit Site Manager and Site Assistant payroll and mileage. Ensure submission from sites of all site-specific payroll and mileage and volunteer mileage to accounting in a timely manner Participate in decision-making regarding agency/site closings during inclement weather Take leadership role on committees as needed Deliver meals as needed Assist with any and all mission work as needed and requested with some or no prior notice including, but not limited to: serving as a truck spotter, helping with Farm Market/Community Garden/Freight Farms/on and off-site food distributions, preparation of meals, and serving home-delivered meals. Other duties as assigned Requirements A degree in Human/Social Services or related field and two years paid experience in supervision and/or volunteer administration or five or more years of experience in supervision and volunteer administration. A current and valid New York State driver's license and access to an automobile. Excellent oral and written communication skills. Excellent computer skills. Must be capable of lifting a minimum of 35 lbs. Salary Description $25.00/hr. *Bi-weekly Pay Periods

Customer Service Manager Department: Donated Goods Retail Reports to: Store Manager Status: Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Serving customers at Goodwill Keystone Area has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill Keystone Area is about reaching out and making a difference. The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising. Duties and Responsibilities * Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. * Hires, orients, trains, develops, coaches, disciplines, evaluates performance, and terminates staff assigned. Review job description annually, and updates as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill Keystone Area. * Ensures that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors, and other employees. * Ensures training and merchandising guidelines are followed. * Oversees the new goods inventory within the store. Maintains the merchandising, categorizing, and replenishing of the new goods daily. * Interfaces with the POS (Point of Sale) system and provides feedback to the IT team as necessary and assists in the roll out of updates and modifications. Ensures that all paperwork is completed accurately and in a timely manner. * Provides backup to the Production Manager as necessary. * Completes any other assignments designated by the management team. * Collect and deposits all monetary donation from all coin boxes. * Serves as a role model and promotes a supportive culture. Ensures quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members. * Ensures proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures. Ensures compliance with all asset protection policies and procedures as well as cash handling practices and enforcement of cash register procedures. Report issues or concerns to Loss Prevention. * Ensure all policies, manuals and handbooks are followed. * Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Assures that regulatory safety requirements are adhered to. * Communicates progress, problems, and concerns to the Store Manager. Positions Supervised Sales Associate

Job Description The Assistant Lighting Supervisor will assist in managing the lighting department crew. The Chautauqua Theater Company summer season will consist of fully produced productions, as well as several new play workshops/readings. To learn more about the season and the company, please visit theater.chq.org. We build our season around the Actor's Equity Safety Guidelines in addition to following the guidelines of the CDC, IATSE, USA and SDC. CTC is committed to the values of Inclusion, Diversity, Equity and Accessibility. Our statement regarding IDEA work may be found here: ********************************************************************************************** About Your Compensation Compensation for this position starts at $17.00/hour and, with demonstrated experience and qualifications, candidates may earn up to $18.00/Hour. Chautauqua Theater Company provides housing and a travel stipend. For details about local housing, go to the About Living on the Grounds section. About Your Work Day Assist the Lighting Supervisor with supervising and scheduling the lighting crew, including IATSE and non-union labor. Oversee the load-in of production lighting equipment at the top of season as well as for each production along with the Lighting Supervisor. Facilitate the maintenance all production lighting equipment. Work with the lighting technician to program all lighting cues and effects. Facilitate and supervise the removal of all lighting equipment. Develop systems to help maintain a clean and safe workspace. About the Referral Program Chautauqua Institution's Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August. About Your Schedule Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement. While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position: A typical work week is 5-6 days, averaging 40-50 hours per week once on the grounds. The work day start time varies by department; some begin earlier in the day while others begin in the afternoon or evening. About Living on the Grounds This position offers employer-provided housing. Housing includes a private bedroom and shared living space. Residency starts in early June and ends on mid-to-late August. About Chautauqua Institution Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization. Discovering Your Chautauqua Experience There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater. Our Commitment to IDEA Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward. One of our five core values is “The dignity and contributions of all people.” We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA. Joining Our Talent Community Join our talent community online at CHQ.org/employment. You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.

The Assistant Sound Supervisor will assist in supervising the sound department crew, and configure, set up and operate audio systems. The Chautauqua Theater Company summer season will consist of fully produced productions, as well as several new play workshops/readings. To learn more about the season and the company, please visit theater.chq.org. We build our season around the Actor's Equity Safety Guidelines in addition to following the guidelines of the CDC, IATSE, USA and SDC. CTC is committed to the values of Inclusion, Diversity, Equity and Accessibility. Our statement regarding IDEA work may be found here: ********************************************************************************************** About Your Compensation Compensation for this position starts at $17.00/hour and, with demonstrated experience and qualifications, candidates may earn up to $18.00/Hour. Chautauqua Theater Company provides housing and a travel stipend. For details about local housing, go to the About Living on the Grounds section. About Your Work Day Configure, set up, test and operate equipment to suit the acoustics of the venue. Serve as mix engineer and is responsible for amplifying, mixing, recording, syncing, and reproducing sounds and effects for productions. Perform daily system checks including power-up and shut down procedures, system checks. Maintain wired and wireless intercom equipment. Maintain auxiliary audio systems (dressing room monitors, assisted-listening devices, etc.). Responsible for equipment maintenance including cable repair/soldering, repairing broken intercom equipment, maintaining CTC's QLab system, etc. Other duties as assigned by Supervisor. About the Referral Program Chautauqua Institution's Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August. About Your Schedule Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement. While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position: A typical work week is 5-6 days, averaging 40 hours per week. Scheduled hours will include evenings, weekends, and holidays based on business needs. About Living on the Grounds This position offers employer-provided housing and parking. Housing includes a private bedroom and shared living space. Residency starts in early June and ends mid-to-late August. About Chautauqua Institution Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization. Discovering Your Chautauqua Experience There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater. Our Commitment to IDEA Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward. One of our five core values is “The dignity and contributions of all people.” We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA. Joining Our Talent Community Join our talent community online at CHQ.org/employment. You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.

The Assistant Lighting Supervisor will assist in managing the lighting department crew. The Chautauqua Theater Company summer season will consist of fully produced productions, as well as several new play workshops/readings. To learn more about the season and the company, please visit theater.chq.org. We build our season around the Actor's Equity Safety Guidelines in addition to following the guidelines of the CDC, IATSE, USA and SDC. CTC is committed to the values of Inclusion, Diversity, Equity and Accessibility. Our statement regarding IDEA work may be found here: ********************************************************************************************** About Your Compensation Compensation for this position starts at $17.00/hour and, with demonstrated experience and qualifications, candidates may earn up to $18.00/Hour. Chautauqua Theater Company provides housing and a travel stipend. For details about local housing, go to the About Living on the Grounds section. About Your Work Day Assist the Lighting Supervisor with supervising and scheduling the lighting crew, including IATSE and non-union labor. Oversee the load-in of production lighting equipment at the top of season as well as for each production along with the Lighting Supervisor. Facilitate the maintenance all production lighting equipment. Work with the lighting technician to program all lighting cues and effects. Facilitate and supervise the removal of all lighting equipment. Develop systems to help maintain a clean and safe workspace. About the Referral Program Chautauqua Institution's Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August. About Your Schedule Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement. While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position: A typical work week is 5-6 days, averaging 40-50 hours per week once on the grounds. The work day start time varies by department; some begin earlier in the day while others begin in the afternoon or evening. About Living on the Grounds This position offers employer-provided housing. Housing includes a private bedroom and shared living space. Residency starts in early June and ends on mid-to-late August. About Chautauqua Institution Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization. Discovering Your Chautauqua Experience There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater. Our Commitment to IDEA Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward. One of our five core values is “The dignity and contributions of all people.” We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA. Joining Our Talent Community Join our talent community online at CHQ.org/employment. You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.

Job Description The Assistant Sound Supervisor will assist in supervising the sound department crew, and configure, set up and operate audio systems. The Chautauqua Theater Company summer season will consist of fully produced productions, as well as several new play workshops/readings. To learn more about the season and the company, please visit theater.chq.org. We build our season around the Actor's Equity Safety Guidelines in addition to following the guidelines of the CDC, IATSE, USA and SDC. CTC is committed to the values of Inclusion, Diversity, Equity and Accessibility. Our statement regarding IDEA work may be found here: ********************************************************************************************** About Your Compensation Compensation for this position starts at $17.00/hour and, with demonstrated experience and qualifications, candidates may earn up to $18.00/Hour. Chautauqua Theater Company provides housing and a travel stipend. For details about local housing, go to the About Living on the Grounds section. About Your Work Day Configure, set up, test and operate equipment to suit the acoustics of the venue. Serve as mix engineer and is responsible for amplifying, mixing, recording, syncing, and reproducing sounds and effects for productions. Perform daily system checks including power-up and shut down procedures, system checks. Maintain wired and wireless intercom equipment. Maintain auxiliary audio systems (dressing room monitors, assisted-listening devices, etc.). Responsible for equipment maintenance including cable repair/soldering, repairing broken intercom equipment, maintaining CTC's QLab system, etc. Other duties as assigned by Supervisor. About the Referral Program Chautauqua Institution's Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August. About Your Schedule Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement. While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position: A typical work week is 5-6 days, averaging 40 hours per week. Scheduled hours will include evenings, weekends, and holidays based on business needs. About Living on the Grounds This position offers employer-provided housing and parking. Housing includes a private bedroom and shared living space. Residency starts in early June and ends mid-to-late August. About Chautauqua Institution Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization. Discovering Your Chautauqua Experience There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater. Our Commitment to IDEA Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward. One of our five core values is “The dignity and contributions of all people.” We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA. Joining Our Talent Community Join our talent community online at CHQ.org/employment. You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.

Job Description Supervisor: Senior Director of Membership Engagement Department: Membership Engagement Team: Collegiate Services Primarily Collaborates With: Assistant Director(s) of Collegiate Services, Assistant Director of Chapter Operations, Assistant Director of Accountability and Harm Reduction Position Type: Full-time, Exempt General Description This full-time staff member joins the Membership Engagement Team at Alpha Delta Pi's Executive Office and supports many functions related to the sorority's collegiate membership experience. As a member of the Executive Office staff, special projects may be assigned as needed to support the broader membership base. These projects would be assigned as appropriate based on the individual's skills, strengths, and talents and could include opportunities to travel to engage with members through presentations, workshop facilitation, or other sorority events. This staff member will play a key role in further defining processes to support the collegiate membership experience. Duties Performed Supervise Collegiate Services team staff members including Assistant Director(s) of Collegiate Services Specialists, Assistant Director of Chapter Operations, and Assistant Director of Accountability and Harm Reduction. Serve as coach and mentor to staff members to ensure project deadlines are met and to facilitate accomplishment and achievement within their positions. Manage recruiting, hiring, training, and performance management for Assistant Directors. Manage Chapter Support Coordinator program, including recruiting, hiring and training. Support Assistant Director(s) of Collegiate Services in supervision and performance management of Chapter Support Coordinators. Partner closely with Collegiate Services staff members and district volunteers to support collegiate membership initiatives as they relate to the sorority's strategic plan. Promote and encourage strong partnership between Collegiate Services staff members and District Team Directors. Remain current on collegiate trends and best practices used on college campuses and by NPC sororities and share information with Collegiate Services team and district volunteers. Partner with Assistant Director(s) of Collegiate Services regarding chapter management and support. Serve as an escalation point for questions/inquiries received by Collegiate Services team members from university administrators, chapter members, advisors, and parents. Partner with Director of Member Learning and Development, Assistant Director of Leadership and Training, Assistant Director of Accountability and Harm Reduction and district volunteers on risk reduction education and chapter accountability process for all chapters. In partnership with Collegiate Services team members, monitor statistics and membership data for chapters, including but not limited to scholarship, university and National Panhellenic Conference member group statistics, and chapter visit history. Provide statistical analysis as requested. Facilitate annual review and updates of the sorority's Expectations for Chapter Performance, in partnership with the Director of Member Learning and Development. Partner with the Marketing and Communications Team to assist in promotion of individual collegian or chapter accomplishments. Partner with Marketing and Communications Team staff to write and distribute collegiate specific communications as appropriate. Partner with the Marketing and Communications Team to prepare and review content for recurring communications to stakeholders: collegiate members, parents, campus partners and chapter alumnae. Partner with Executive Director and Chief Panhellenic Officer on National Panhellenic Conference related needs. Partner with Member Learning and Development department members and International Officers to develop programming specific to collegiate members as needed. Work closely with staff members to maintain collegiate membership records. Potential travel to Grand Convention or summer meetings (late June) as well as other events or conferences throughout the year as determined by supervisor. Suggested Background and Experience Bachelor's Degree: Master's degree in higher education administration or a minimum of 5 years' experience with membership engagement preferred. Minimum of 5 years' professional experience (relevant graduate work may be applied). Demonstrated project management experience in a professional environment. Knowledge of Alpha Delta Pi. Preferred Alpha Delta Pi collegiate officer or alumnae volunteer experience. Experience working in a cross-functional team environment or volunteer-based organization preferred. Ability and willingness to travel as a representative of the sorority when needed. Strong analytical skills, oral and written communication skills, sound judgment, and decision-making ability. Proactive, self-directed, and able to independently solve problems. Customer service oriented and ability to maintain confidentiality. Outstanding organizational skills, ability to multitask, and work under pressure in a dynamic environment. Expectations and Competencies Supervisors model and lead our Culture Principles, setting the tone through their actions and decisions. They are responsible for developing their teams and fostering a culture of trust, growth, and accountability. By embodying these principles, supervisors empower others to thrive and advance our mission. Responsibility and Ownership: Takes proactive ownership of team goals and responsibilities. Ensures standards are followed and connects daily operations to organizational strategy. Courage and Confidence: Creates a safe space for open dialogue and innovation. Makes steady, confident decisions under pressure and leads others through change. Gratitude and Fun: Models' gratitude and positivity in the workplace. Celebrates team successes and fosters an energizing environment. Humility: Leads with curiosity and openness, including admitting mistakes. Coaches others with patience and clear expectations. Integrity: Holds self and team accountable to high ethical standards. Ensures alignment with Alpha Delta Pi's mission and values while serving as a visible and professional representative. Connection: Builds trust and collaboration across staff, volunteers, and partners. Navigates conflict constructively and promotes inclusivity. Excellence: Sets and upholds high performance standards. Drives improvement in systems and supports team growth toward strategic priorities. Potential Travel Convention or Summer meeting (late June) Collegiate Officer Leadership Events (January/February) Conference travel as determined by supervisors (throughout the year) EMPLOYMENT LOCATION: This position is based at Alpha Delta Pi's Executive Office in Atlanta, GA. Remote employment will not be considered.

Supervisor: Senior Director of Membership Engagement Department: Membership Engagement Team: Collegiate Services Primarily Collaborates With: Assistant Director(s) of Collegiate Services, Assistant Director of Chapter Operations, Assistant Director of Accountability and Harm Reduction Position Type: Full-time, Exempt General Description This full-time staff member joins the Membership Engagement Team at Alpha Delta Pi's Executive Office and supports many functions related to the sorority's collegiate membership experience. As a member of the Executive Office staff, special projects may be assigned as needed to support the broader membership base. These projects would be assigned as appropriate based on the individual's skills, strengths, and talents and could include opportunities to travel to engage with members through presentations, workshop facilitation, or other sorority events. This staff member will play a key role in further defining processes to support the collegiate membership experience. Duties Performed Supervise Collegiate Services team staff members including Assistant Director(s) of Collegiate Services Specialists, Assistant Director of Chapter Operations, and Assistant Director of Accountability and Harm Reduction. Serve as coach and mentor to staff members to ensure project deadlines are met and to facilitate accomplishment and achievement within their positions. Manage recruiting, hiring, training, and performance management for Assistant Directors. Manage Chapter Support Coordinator program, including recruiting, hiring and training. Support Assistant Director(s) of Collegiate Services in supervision and performance management of Chapter Support Coordinators. Partner closely with Collegiate Services staff members and district volunteers to support collegiate membership initiatives as they relate to the sorority's strategic plan. Promote and encourage strong partnership between Collegiate Services staff members and District Team Directors. Remain current on collegiate trends and best practices used on college campuses and by NPC sororities and share information with Collegiate Services team and district volunteers. Partner with Assistant Director(s) of Collegiate Services regarding chapter management and support. Serve as an escalation point for questions/inquiries received by Collegiate Services team members from university administrators, chapter members, advisors, and parents. Partner with Director of Member Learning and Development, Assistant Director of Leadership and Training, Assistant Director of Accountability and Harm Reduction and district volunteers on risk reduction education and chapter accountability process for all chapters. In partnership with Collegiate Services team members, monitor statistics and membership data for chapters, including but not limited to scholarship, university and National Panhellenic Conference member group statistics, and chapter visit history. Provide statistical analysis as requested. Facilitate annual review and updates of the sorority's Expectations for Chapter Performance, in partnership with the Director of Member Learning and Development. Partner with the Marketing and Communications Team to assist in promotion of individual collegian or chapter accomplishments. Partner with Marketing and Communications Team staff to write and distribute collegiate specific communications as appropriate. Partner with the Marketing and Communications Team to prepare and review content for recurring communications to stakeholders: collegiate members, parents, campus partners and chapter alumnae. Partner with Executive Director and Chief Panhellenic Officer on National Panhellenic Conference related needs. Partner with Member Learning and Development department members and International Officers to develop programming specific to collegiate members as needed. Work closely with staff members to maintain collegiate membership records. Potential travel to Grand Convention or summer meetings (late June) as well as other events or conferences throughout the year as determined by supervisor. Suggested Background and Experience Bachelor's Degree: Master's degree in higher education administration or a minimum of 5 years' experience with membership engagement preferred. Minimum of 5 years' professional experience (relevant graduate work may be applied). Demonstrated project management experience in a professional environment. Knowledge of Alpha Delta Pi. Preferred Alpha Delta Pi collegiate officer or alumnae volunteer experience. Experience working in a cross-functional team environment or volunteer-based organization preferred. Ability and willingness to travel as a representative of the sorority when needed. Strong analytical skills, oral and written communication skills, sound judgment, and decision-making ability. Proactive, self-directed, and able to independently solve problems. Customer service oriented and ability to maintain confidentiality. Outstanding organizational skills, ability to multitask, and work under pressure in a dynamic environment. Expectations and Competencies Supervisors model and lead our Culture Principles, setting the tone through their actions and decisions. They are responsible for developing their teams and fostering a culture of trust, growth, and accountability. By embodying these principles, supervisors empower others to thrive and advance our mission. Responsibility and Ownership: Takes proactive ownership of team goals and responsibilities. Ensures standards are followed and connects daily operations to organizational strategy. Courage and Confidence: Creates a safe space for open dialogue and innovation. Makes steady, confident decisions under pressure and leads others through change. Gratitude and Fun: Models' gratitude and positivity in the workplace. Celebrates team successes and fosters an energizing environment. Humility: Leads with curiosity and openness, including admitting mistakes. Coaches others with patience and clear expectations. Integrity: Holds self and team accountable to high ethical standards. Ensures alignment with Alpha Delta Pi's mission and values while serving as a visible and professional representative. Connection: Builds trust and collaboration across staff, volunteers, and partners. Navigates conflict constructively and promotes inclusivity. Excellence: Sets and upholds high performance standards. Drives improvement in systems and supports team growth toward strategic priorities. Potential Travel Convention or Summer meeting (late June) Collegiate Officer Leadership Events (January/February) Conference travel as determined by supervisors (throughout the year) EMPLOYMENT LOCATION: This position is based at Alpha Delta Pi's Executive Office in Atlanta, GA. Remote employment will not be considered.