Medical Receptionist jobs at Cambridge Health Alliance - 20 jobs

**Requisition Number:** 9849 **Pay Range:** $19.64 - $32.70 per hour **Work Days** : Monday 12:15p-8:15p Tues & Thurs 1:00p-5:00p Fri 8:30a-12:30 **Category** : Clerical and Administrative Support **Department** : CHA Dental Services **Job Type** : PT20Plus HPW **Work Shift** : Day / Evening **Hours/Week** : 20.00 **Union Name** : CH Laborers 380 CHA Dental Services at our Windsor Street Care Center is a teaching site for the Harvard School of Dental Medicine and other local schools. People come here to learn about research and techniques in oral health. Our residents frequently provide dental services and education to children and adults through community events and programs. Our office in Cambridge provides a wide range of services for all ages. You can find everything from routine cleanings to dentures. We also offer evening hours and have a children-only clinic one weekend a month. Administrative responsibilities will include but are not limited to: Handling all calls appropriately and courteously. Registering patients and scheduling appointments via Epic. Verifying insurance eligibility. Maintaining and supporting both paper and electronic medical records. Collecting, processing, and reconciling co-pays to be deposited. Providing financial support by processing charges, reconciling daily receipts as well as identifying and correcting errors in billing. Assisting direct patient care providers with electronic and paper correspondence. Participating on a planned care team. Attending departmental meetings. And other duties as assigned. Requirements: High School Diploma or GED is required. One year of experience working in an outpatient medical setting is preferred. Bilingual in Spanish, Portuguese or Haitian Creole preferred. Experience working with Dentrix preferred. Must possess excellent customer service skills and attention to detail. Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations. In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. _Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA._ _Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality._ _At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People._

**Requisition Number:** 10777 **Pay Range:** $19.64 - $32.70 per hour **Work Days** : Monday - Friday, 8:30am - 5:00pm **Category** : Clerical and Administrative Support **Department** : CHA PACE **Job Type** : Full time **Work Shift** : Day **Hours/Week** : 40.00 **Union Name** : SH Laborers 381 **About CHA PACE** Cambridge Health Alliance's Program of All-Inclusive Care for the Elderly (PACE) is a nationally recognized model of care that serves adults aged 55 and older living with chronic medical and/or mental health challenges. At CHA PACE, our mission is to support our program participants in achieving the highest level of independence within their communities and preventing nursing home placement. Our high-functioning interdisciplinary team supports this goal by providing fully integrated medical and behavioral health services, community resources, and home-based care in a collaborative and supportive environment. **Position Summary** We are currently seeking a **Practice Medical Receptionist** to join our dynamic and compassionate PACE team at the CHA East Cambridge Care Center. This front-facing role is crucial to the success of our program, acting as the first point of contact for participants and visitors, as well as ensuring a welcoming and organized outpatient experience. The ideal candidate will be customer service-oriented, highly organized, and a strong communicator who thrives in a fast-paced healthcare setting. This individual will facilitate effective communication among our health providers and participants, as well as serve as a link between other CHA departments, outside service agencies, and consulting providers. **Key Responsibilities** - Serve as the primary point of contact for participants, families, and visitors to the PACE Department at CHA East Cambridge Care Center. - Provide exceptional customer service through face-to-face and phone interactions. - Coordinate participant appointments and manage scheduling using EPIC. - Support providers and interdisciplinary team members with administrative and clerical tasks. - Ensure accurate communication between internal departments and external partners. - Maintain confidentiality and uphold the dignity of participants in all interactions. **Qualifications** - High School Diploma or GED required; some college preferred - Minimum 1 year administrative experience, preferably in an outpatient medical setting -Strong interpersonal skills with excellent customer service and telephone etiquette - Demonstrates exceptional attention to detail and organizational skills - Ability to work both independently and as part of a team - Bilingual in Portuguese highly preferred - Knowledge of medical terminology and experience with EPIC electronic health record systems preferred Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations. In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. _Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA._ _Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality._ _At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People._

Patient Assessment Standards Coordinator Career Opportunity Join a Team That Puts Your Passion for Detail First Are you searching for a fulfilling career as a Patient Assessment Standards Coordinator? Look no further; join our team for a journey where your work is a meaningful contribution to patient well-being. As a Patient Assessment Standards Coordinator, you are vital to ensuring the highest standards of patient care, as your role involves ensuring patient assessments are compliant with established standards. This is more than a profession; it's a career close to home and heart, where your dedication significantly impacts the lives of those in our care. If you're passionate about promoting excellence in patient assessments, join our dedicated team. A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you become a part of our team. Working with us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For Award, among other accolades, which is nothing short of amazing. Starting Perks and Benefits At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one, you will have access to: * Affordable medical, dental, and vision plans for both full-time and part-time employees and their families. * Generous paid time off that accrues over time. * Opportunities for tuition reimbursement and continuous education. * Company-matching 401(k) and employee stock purchase plans. * Flexible spending and health savings accounts. * A vibrant community of individuals passionate about the work they do! Be the Patient Assessment Standard Coordinator you always wanted to be * Assure accurate data extraction from clinical documentation. * Coordinate timely submission of data for Medicare patients. * Educate and support staff on proper and accurate documentation. * Act as the primary resource for problem-solving regarding Quality Indicator coding and IRF-PAI completion. * Work to improve process of QI coding and all other data collection specific to IRF-PAI. * Ensure IRF-PAI data is entered and transmitted accurately. * Ensure IRF-PAI data is transmitted to CMS/UDS within time frames specified for admission/discharge. * Review, interpret and collect data on each patient in preparation for completion of the IRF-PAI. * Collaborate with team on identification of potential comorbidities or accurate CMG/RIC categories. * Ensure all discharged patient records contain the required elements. * Complete chart audit to allow for timely UDS export and CMS transmission. Qualifications License or Certification: * Licensed or certified clinician in healthcare (RN, LPN, PT, PTA, OT, COTA, SLP, Recreational Therapist, Respiratory Therapist, case manager/social worker) * QI Credentialed * Obtain UDS IRF PPS Certification after 2 years in the PASC role and before the 3rd-year anniversary. Minimum Qualifications: * Ability to perform assessments. * 1 year of healthcare experience. * Attend all EHC IRF-PAI trainings. * Preferred: Experience in rehab or post-acute care, proficient teaching, and communication skills * Effective oral and written communication skills * Strong organizational and critical thinking abilities * Detail-oriented and capable of meeting deadlines independently * Commitment to maintaining high-quality standards in patient assessments. The Encompass Health Way

Unit Secretary Career Opportunity Full-Time Days Join a Team That Puts Your Passion for Helping Others First Are you looking for a career close to home and heart? Join Encompass Health as a Unit Secretary, playing a pivotal role in supporting the nursing unit to ensure seamless patient care within a community- focused environment that values both employees and the community it serves. Be a cornerstone of our nursing unit, delivering vital clerical support, and serving as a friendly resource for patients, families, staff, and visitors. Your coordination skills will boost unit efficiency, contributing to the delivery of safe, high-quality patient care. Let's create a career that resonates with your home and heart. A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you become a part of our team. Working with us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For Award, among other accolades, which is nothing short of amazing. Starting Perks and Benefits At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one, you will have access to: Affordable medical, dental, and vision plans for both full-time and part-time employees and their families. Generous paid time off that accrues over time. Opportunities for tuition reimbursement and continuous education. Company-matching 401(k) and employee stock purchase plans. Flexible spending and health savings accounts. A vibrant community of individuals passionate about the work they do! Be the Unit Secretary you always wanted to be Maintain complete and accurate medical records for patients using appropriate labeling system. Maintain complete and accurate medical records for patients using appropriate labeling system. Accurately/efficiently transcribe medical orders and distributes to other disciplines as needed. Act as a helpful resource for patients, families, physicians, and visitors at the nursing station. Coordinate unit operations to optimize the delivery of safe patient care. Schedule tests, appointments and transportation as needed in a timely manner. Serve as a liaison for inquiries, directing them to the appropriate person for resolution. Qualifications CPR certification preferred. One year of inpatient unit secretary experience preferred. Active enrollment in a healthcare program (such as nursing), familiarity with medical terminology, and experience in reading and transcribing medical orders are preferred. The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing! At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification. We're eager to meet you, and we truly mean that. Join our family and let's make a difference together!

Unit Secretary Baylor Career Opportunity Framingham Location Join a Team That Puts Your Passion for Helping Others First Are you looking for a career close to home and heart? Join Encompass Health as a Unit Secretary, playing a pivotal role in supporting the nursing unit to ensure seamless patient care within a community- focused environment that values both employees and the community it serves. Be a cornerstone of our nursing unit, delivering vital clerical support, and serving as a friendly resource for patients, families, staff, and visitors. Your coordination skills will boost unit efficiency, contributing to the delivery of safe, high-quality patient care. Let's create a career that resonates with your home and heart. A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you become a part of our team. Working with us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For Award, among other accolades, which is nothing short of amazing. Starting Perks and Benefits At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one, you will have access to: Affordable medical, dental, and vision plans for both full-time and part-time employees and their families. Generous paid time off that accrues over time. Opportunities for tuition reimbursement and continuous education. Company-matching 401(k) and employee stock purchase plans. Flexible spending and health savings accounts. A vibrant community of individuals passionate about the work they do! Be the Unit Secretary you always wanted to be Maintain complete and accurate medical records for patients using appropriate labeling system. Maintain complete and accurate medical records for patients using appropriate labeling system. Accurately/efficiently transcribe medical orders and distributes to other disciplines as needed. Act as a helpful resource for patients, families, physicians, and visitors at the nursing station. Coordinate unit operations to optimize the delivery of safe patient care. Schedule tests, appointments and transportation as needed in a timely manner. Serve as a liaison for inquiries, directing them to the appropriate person for resolution. Qualifications CPR certification preferred. One year of inpatient unit secretary experience preferred. Active enrollment in a healthcare program (such as nursing), familiarity with medical terminology, and experience in reading and transcribing medical orders are preferred. The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing! At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification. We're eager to meet you, and we truly mean that. Join our family and let's make a difference together!

Patient Service Specialist Type of Employment: Full Time Schedule: Weekdays - Day/Night Shifts Compensation: $18 to $19/hour (Pending experience) When patients enter our outpatient physical therapy center in Westborough, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room. Why Join Us: (benefits for full-time at 32+ hours/week) Start Strong: Our mentorship and orientation programs ensure a successful transition Recharge & Refresh: Generous PTO to maintain a healthy work-life balance Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection Check out the video below for additional insight into the work of our Patient Service Specialists! Responsibilities Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out Schedule patient appointments in person and via phone Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications Qualifications Minimum Qualifications: High School Diploma/GED required Additional Data Go Anywhere with Us! 1900 centers in 39 states offering internal movement. Equal Opportunity Employer/including Disabled/Veterans.

** Patient Service Specialist **Type of Employment:** Fulltime **Schedule:** Weekdays -Varies **Compensation:** $18 to $21/hour (Pending experience) When patients enter our outpatient physical therapy center in Dennis **,** we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room. **Why Join Us:** **(benefits for full-time at 32+ hours/week)** + **Start Strong** : Our mentorship and orientation programs ensure a successful transition + **Recharge & Refresh:** Generous PTO to maintain a healthy work-life balance + **Your Health Matters:** Comprehensive medical/RX, health, vision, and dental plan offerings + **Invest in Your Future:** Company-matching 401(k) retirement plans as well as life and disability protection Check out the video below for additional insight into the work of our Patient Service Specialists! **Responsibilities** + Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out + Schedule patient appointments in person and via phone + Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team + Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications **Qualifications** **Minimum Qualifications:** + High School Diploma/GED required + 2 Years of OP Experience **Preferred Qualifications:** + Insurance Verification Experience + Year of Scheduling Experience **Additional Data** _Go Anywhere with Us! 1900 centers in 39 states offering internal movement._ _Equal Opportunity Employer/including Disabled/Veterans._ Apply for this job (*************************************************************************************************************************************************************** Share this job **Job ID** _355122_ **Experience (Years)** _1_ **Category** _Administrative - Administrative Services_ **Street Address** _485 Route 134_ **Min** _USD $18.00/Hr._ **Max** _USD $21.00/Hr._

Patient Service Specialist Type of Employment: Fulltime Schedule: Weekdays - Varies Compensation: $18 to $21/hour (Pending experience) When patients enter our outpatient physical therapy center in Dennis, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room. Why Join Us: (benefits for full-time at 32+ hours/week) Start Strong: Our mentorship and orientation programs ensure a successful transition Recharge & Refresh: Generous PTO to maintain a healthy work-life balance Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection Check out the video below for additional insight into the work of our Patient Service Specialists! Responsibilities Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out Schedule patient appointments in person and via phone Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications Qualifications Minimum Qualifications: High School Diploma/GED required 2 Years of OP Experience Preferred Qualifications: Insurance Verification Experience Year of Scheduling Experience Additional Data Go Anywhere with Us! 1900 centers in 39 states offering internal movement. Equal Opportunity Employer/including Disabled/Veterans.

** Patient Service Specialist **Type of Employment:** PRN/Per diem **Schedule:** Weekdays -Varies **Compensation:** $18 to $20/hour (Pending experience) When patients enter our outpatient physical therapy center in Dennis **,** we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room. We offer benefits which support the financial, work/life and emotional well-being of you and your family members. PRN / Part-time positions are eligible for 401k based on reaching 1,000 hours within their first anniversary or subsequent calendar year. We also offer our employee assistance program to part time and PRN employees. Check out the video below for additional insight into the work of our Patient Service Specialists! **Responsibilities** + Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out + Schedule patient appointments in person and via phone + Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team + Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications **Qualifications** **Minimum Qualifications:** + High School Diploma/GED required **Additional Data** _Go Anywhere with Us! 1900 centers in 39 states offering internal movement._ _Equal Opportunity Employer/including Disabled/Veterans._ Apply for this job (*************************************************************************************************************************************************************** Share this job **Job ID** _348768_ **Experience (Years)** _1_ **Category** _Administrative - Administrative Services_ **Street Address** _860 Route 134_ **Min** _USD $18.00/Hr._ **Max** _USD $20.00/Hr._

Patient Service Specialist Type of Employment: PRN/Per diem Schedule: Weekdays - Varies Compensation: $18 to $20/hour (Pending experience) When patients enter our outpatient physical therapy center in Dennis, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room. We offer benefits which support the financial, work/life and emotional well-being of you and your family members. PRN / Part-time positions are eligible for 401k based on reaching 1,000 hours within their first anniversary or subsequent calendar year. We also offer our employee assistance program to part time and PRN employees. Check out the video below for additional insight into the work of our Patient Service Specialists! Responsibilities Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out Schedule patient appointments in person and via phone Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications Qualifications Minimum Qualifications: High School Diploma/GED required Additional Data Go Anywhere with Us! 1900 centers in 39 states offering internal movement. Equal Opportunity Employer/including Disabled/Veterans.

**Requisition Number:** 9949 **Pay Range:** $21.76 - $36.23 per hour **Work Days:** 8 hour shifts, every other weekend, every other holiday **Category:** Medical Assistant **Department:** Postpartum 5 North **Job Type:** PT20Plus HPW **Work Shift:** Evening **Hours/Week:** 32.00 **Union Name:** CH Laborers 380 The **Maternity Suite at Cambridge Hospital** is a beautiful unit with lovely views of downtown Boston and Harvard Square. It includes a Labor and Delivery (L&D) Unit and a Postpartum Unit and helps more than 1,100 growing families every year. The 7 bed labor unit has 3 triage bays and 2 ORs. We are proud of our multidisciplinary patient care, our culturally sensitive approach to labor and delivery, and some of the lowest C-section rates in Massachusetts. The Post Partum Unit consists of 12 private rooms with a level 1b continuing care nursery. This unit provides care for mothers and infants right after birth and through the early stages of postpartum to discharge. We foster a culturally sensitive approach to couplet care and early family bonding. The **Patient Access Representative II (PAR II)** position consists of both administrative/clerical functions in addition to the clinical responsibilities of a medical assistant. PAR IIs are essential members by providing the flexibility of meeting both clinical and administrative needs, while contributing to the smooth operation of the facility by facilitating patient flow. Responsibilities include: Completes patient registration according to established protocols. Verifies patient insurance eligibility using Passport. Schedules patient appointments, both new and follow-up, within an appropriate time frame. Creates prescription refill encounters and routes to central pharmacy. Pre-visit chart medical record preparation and information gathering to optimize the visit. Other duties as required. **Qualifications/Requirements:** High School Diploma AHA BLS Healthcare Provider Knowledge of a second language is preferred. One year of previous experience as a nursing assistant or medical assistant OR currently enrolled in a nursing program and have completed two cycles of clinical rotation OR completion of an approved certified nursing assistant training program OR equivalent experience as determined by the CNO or designee In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. _Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA._ _Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality._ _At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People._

**Requisition Number:** 10761 **Work Days** : Monday-saturday various shift 11:30am-8:00pm 8:30:am-5:00pm **Category** : Clerical and Administrative Support **Department** : Malden Family Health **Job Type** : Temporary **Work Shift:** Various Shifts **Hours/Week:** 40.00 _Hourly Rate: 19-22 per hour_ Are you starting out in healthcare or looking for a career change? If you are looking to make a difference CHA's temporary staffing department may have a role for you. We offer flexible schedules, varied assignments, competitive pay, and health insurance. Come join an organization where your contribution is valued and continuous learning is part of your day. Summary: Performs a wide range of administrative and support functions for the department. Acts as the link between the health provider, the patient, and other Alliance departments, outside service agencies and consulting providers. Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Responsibilities: Appointment Scheduling Component 1. Follows CHA appointment scheduling policies and protocols 2. Follows special scheduling guidelines such as scheduling for procedures 3. Schedules new and follow-up appointments for patients within an appropriate time frame. 4. Collects complete appointment information to identify patient and reason for appointment 5. Places reminder calls to patients as directed 6. Notifies patients of schedule/appointment changes in a timely manner. 7. Supports team based care with asynchronous activities including responding to Mychart and in basket messages within scope 8. Monitors EPIC staff message in-basket as well as CHA email. 9. Supports collection of medical records needed for new and established patient appointments Registration/Reception Component 1. Follows CHA registration policies and protocols 2. Completes computer registration thoroughly and accurately according to protocol. 3. Prepares appropriately for computer downtime. 4. Greets patients and visitors. Contributes to presenting the clinic/department in a positive manner. 5. Checks in patient for appointment upon arrival and verifies insurance coverage 6. Attaches and verifies referrals for upcoming scheduled appointments in EMR 7. At registration, distributes appropriate screening forms and paperwork to patients 8. Routes patient billing questions to the appropriate department. 9. Collects co-payments. Provides patients with accurate receipts and prepares co-payments for deposit. 10. Assists patients with transportation needs. 11. Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. 12. Follows CHA policies and protocols to identify patients with an urgent condition who require a warm handoff to a nurse. 13. Follow up on no show patients Telephone Reception Component 1. Answers telephones promptly and courteously 2. Clearly identifies proper name of site and self. 3. Directs all calls to appropriate staff and contacts providers as needed utilizing established call routing guidelines 4. Follows CHA policies and protocols to identify patients with an urgent condition who require a warm handoff to a nurse 5. Manages incoming calls by determining urgency before placing on hold. 6. Maintains patient confidentiality at all times. 7. Takes messages accurately and thoroughly utilizing established intake directions and routing guidelines. Medical Records Component 1. Completes Request of Information form accurately and completely. 2. Scans clinical information into EMR following Health Information guidelines Quality/Care Team Responsibilities 1. Participates in team-based care and panel management 2. Performs patient inreach and outreach including but not limited to outreach phone calls, letters and appointment scheduling. 3. Documents all patient encounters thoroughly and accurately in the patient's medical record. 4. Faxes or scans orders and referrals General Responsibilities 1. Utilizes assistance from Interpretive Services when requested/appropriate 2. Documents appropriate patient interactions in the medical record (i.e. brief encounters). 3. Demonstrates CHA service standards 4. Distributes incoming correspondence, faxes and mail to appropriate person or department in a timely manner. 5. Assists with workflow for patient forms and paperwork 6. Assists patients with Mychart Activation 7. Assures accuracy and confidentiality of patient information by adhering to established confidentiality policy 8. Adheres to position descriptions, policies, protocols, CHA Service Standards, regulatory agencies and procedures related to professional practice. 9. Demonstrates understanding of his/her role in emergency codes. 10. Completes required training and annual competencies. 11. Performs other related duties as assigned or directed. Organizational Duties and Responsibilities 1. Is responsible for creating a respectful environment for our patients and ourselves. 2. Demonstrates respect for differences in language, culture, race, religion, citizenship, gender, and sexual orientation and does not discriminate on the basis of income, insurance status, immigration status, or disability. 3. Complies with the Alliance policy on confidentiality of information regarding patients, families and co-workers. 4. Adheres to dress code; appearance is neat and clean. 5. Completes annual educational requirements and in-service training as required. 6. Wears identification while on duty. 7. Reports to work as scheduled and ready to receive assignments; minimal unscheduled absences. 8. Attends meetings and participates in committees as required. This job description is intended to describe the general nature and level of work performed by persons assigned to this classification. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of employees who hold this position. **MINIMUM QUALIFICATIONS :** Other information: Education/Training:High School Diploma; some college preferred Licensure:N/A Certifications:N/A Linguistic Capabilities:Knowledge of a second language preferred Work Experience:Preferably one-year experience, preferably in a medical setting Skills: ●Excellent customer service skills and telephone etiquette ●Demonstrates effective communication skills ●Excellent organizational skills ●Ability to work independently or in teams ●Ability to multitask in a fast-paced environment ●Knowledge of Medical Terminology preferred ●EPIC experience preferred Physical Skills: ●Sufficient mobility to negotiate physical plant layout ●Strength and endurance to work continuously for 4-5 hours at a time ●Ability to enter data into computer up to 5 continuous hours ●Ability to carry, push or lift equipment up to 20 lbs ●Ability to respond to appropriately urgent patient care needs Working Conditions and Physical Environment: ●Fluorescent, incandescent and natural lighting. ●High volume of patient traffic. ●Close quartered and shared workspace. ●Potential exposure to blood, blood products, body fluids, electrical and chemical hazards. Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations. In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. _Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA._ _Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality._ _At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People._

**Requisition Number:** 10821 **Pay Range:** $19.64 - $32.70 per hour **Work Days** : Mon-Fri **Category** : Clerical and Administrative Support **Department** : 7 West Adult Psychiatric Nursing **Job Type** : Part-time 30 hrs/wk **Work Shift** : Evening **Hours/Week** : 30.00 **Union Name** : CH Laborers 380 Cambridge Health Alliance(CHA) is a vibrant, innovative health system dedicated to providing essential services to all members of the community. With almost 140,000 patients in Cambridge, Somerville, and Boston's Metro North region, CHA is a local provider of choice for primary care, specialty care, emergency services, hospital care, maternity care and behavioral health. 7 West is a secured, nine bed inpatient adult Psychiatric unit, located at Cambridge Hospital. We provide expert hospital care for adults across the entire spectrum of mental health needs. Our care model is short term, intensive treatment. Job Summary TheUnit Secretaryperforms a wide variety of administrative/clerical and non-patient care duties. Maintains the medical record and department whiteboard, answers the telephone, schedules appointments and displays professional behavior and attitude to all customer groups. Strong attention to contributing to patients' excellence of care. Qualifications/Experience: High school diploma or GED required. Must have excellent customer service, PC skills and attention to detail. Knowledge of medical terminology and abbreviations. Must be highly organized and able to prioritize multiple tasks simultaneously. Previous medical unit secretary experience preferred. Inpatient experience is strongly preferred. Must be comfortable working in a secured pediatric inpatient psychiatric care environment. Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations. In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. _Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA._ _Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality._ _At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People._

**Requisition Number:** 740 **Pay Range:** $19.00 - $23.00 per hour **Work Days:** Monday thru Friday 8a-4:30p **Category:** Clerical and Administrative Support **Department:** Human Resources **Job Type:** Temporary **Work Shift:** Day **Hours/Week:** 40.00 **Union:** No **Union Name:** Non Union Are you starting out in healthcare or looking for a career change? If you are looking to make a difference CHA's temporary staffing department may have a role for you. We offer flexible schedules, varied assignments, competitive pay, and health insurance. Come join an organization where your contribution is valued and continuous learning is part of your day. Summary: To greet and provide information to patients and visitors To direct visitors, sign off on deliveries and locate CHA resources. To create a welcoming environment for all people who enter, be they patients, visitors or employees. To provide a variety of clerical and secretarial duties for the Department. Responsibilities: -Greets and provides information to patients and visitors. - Does not wait for someone to approach the desk, initiates contact with each person as he/she enters the lobby/reception area including CHA employees, and offers a greeting and/or assistance. - Directs patients and visitors to proper location in CHA giving clear, easy to understand directions, calling interpreter as needed. - Responds to telephone inquiries regarding IT/telecomm services, hospital services and directions to CHA locations in friendly, professional manner. - Understands and appropriately utilizes all telephone features such as: transferring and hold functions. - Insures at all times that there is someone to answer the telephone. - Accesses patient information via the computer. - Effectively interfaces with IT Department as needed to resolve hardware and software problems. - Acts in a friendly and reassuring manner in all Interactions with patients and visitors. - Appropriately signs in and out of terminal screens as required by the hospital security policy. Does not illegally gain access to unauthorized screens by usage of another person's password. - Handles difficult situations calmly, calling appropriate person for assistance when needed. - Stays up-to-date with events, office locations, meeting locations, hospital programs, etc. to be able to provide accurate information. - Keeps alert to all activity in the reception area, with special sensitivity to safety/security issues. - Under the general supervision of the Office Manager, responsible for performing a wide range of administrative/receptionist support including greeting and escorting visitors, distribution of mail, maintenance of department files and office supplies, creation and production of reports as directed for IT and/or Communications Center, telephone communications and other office procedures that will effectively promote and support the operation of the IT department. - Responsible for scheduling meetings for senior IT staff. - Responsible for scheduling meeting rooms and training rooms. - Handles miscellaneous duties when not occupied directly with patients, visitors or telephone calls. - Keeps the front desk and main lobby area clean, tidy and stocked with proper information. - Sorts staff mail - Performs straightforward secretarial duties. - Effectively participates in training new employees/volunteers. General - Promotes a professional image by adhering to the established dress code. Wears hospital identification badge at all times in a visible location. - Demonstrates commitment to growth and development by attending department meetings and any in-service opportunities that apply to position. - Demonstrates knowledge of network regulations in fire, safety, infection control, disaster preparedness and emergency codes according to department procedures. - Participates in own performance appraisal by identifying goals and reviewing progress with supervisor. - Performs other related duties as assigned or directed. **MINIMUM QUALIFICATIONS :** Other information: Must have medical terminology. Medical Secretarial degree strongly preferred. Work Experience: 2 - 3 years medical office experience preferred. In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. _Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA._ _Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality._ _At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People._

**Requisition Number:** 10867 **Pay Range:** $18.36 - $30.57 per hour **Work Days** : Monday to Friday 3:00pm - 11:30pm **Category** : Clerical and Administrative Support **Department** : Hospital Registration Everett **Job Type** : Full time **Work Shift** : Day / Evening **Hours/Week** : 40 **Union Name** : SEIU 1199 The Hospital Registration team manages all aspects of patient access for inpatient, outpatient, and emergency services. Focused on efficiency, accuracy, and a patient-centered approach, the department ensures timely admissions, verifies insurance eligibility, and maintains compliance with regulatory and payer requirements. The team collaborates closely with clinical, financial, and support departments to deliver seamless service and uphold CHA's standards of quality, professionalism, and customer satisfaction. Summary: The Patient Access Representative is responsible for accurate and timely registration of the Hospital patients. They are required to keep abreast of changes in insurance plan requirements that pertain to the referral management and point of service collection requirements. They will communicate any changes to registration staff and are responsible for training new employees as needed. The overall goal of this position is to ensure high quality service for patients and accuracy of information during pre and post visits. Qualifications: + High School Diploma required, Associate Degree preferred. + Two years of patient access experience within a healthcare setting handling all facets of registration, pre-registration, insurance verification, copayment determination and other related services preferred. + Two years of customer service experience required. + Medical terminology, familiarity with third party plans, medical billing and collection required. + Working knowledge in Google Office and Microsoft Office (such as Word, Excel, etc.) + Knowledge of Epic systems including Grand Central, Prelude and EMR preferred Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations. In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. _Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA._ _Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality._ _At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People._

**Requisition Number:** 10857 **Pay Range:** $18.36 - $30.57 per hour **Work Days** : Every Other Weekend " Saturday & Sunday" 11:30am to 8pm **Category** : Clerical and Administrative Support **Department** : Hospital Registration Everett **Job Type** : Part Time **Work Shift** : Day / Evening **Hours/Week** : 8 **Union Name** : SEIU 1199 The Hospital Registration team manages all aspects of patient access for inpatient, outpatient, and emergency services. Focused on efficiency, accuracy, and a patient-centered approach, the department ensures timely admissions, verifies insurance eligibility, and maintains compliance with regulatory and payer requirements. The team collaborates closely with clinical, financial, and support departments to deliver seamless service and uphold CHA's standards of quality, professionalism, and customer satisfaction. Summary: The Patient Access Representative is responsible for accurate and timely registration of the Hospital patients. They are required to keep abreast of changes in insurance plan requirements that pertain to the referral management and point of service collection requirements. They will communicate any changes to registration staff and are responsible for training new employees as needed. The overall goal of this position is to ensure high quality service for patients and accuracy of information during pre and post visits. Qualifications: + High School Diploma required, Associate Degree preferred. + Two years of patient access experience within a healthcare setting handling all facets of registration, pre-registration, insurance verification, copayment determination and other related services preferred. + Two years of customer service experience required. + Medical terminology, familiarity with third party plans, medical billing and collection required. + Working knowledge in Google Office and Microsoft Office (such as Word, Excel, etc.) + Knowledge of Epic systems including Grand Central, Prelude and EMR preferred Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations. In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. _Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA._ _Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality._ _At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People._

**Requisition Number:** 10831 **Work Days** : Monday-Friday, some evenings **Category** : Clerical and Administrative Support **Department** : Pediatrics **Job Type** : Temporary **Work Shift:** Various Shifts **Hours/Week:** 32.00 afternoon/eve _Hourly rate- 19-22_ Are you starting out in healthcare or looking for a career change? If you are looking to make a difference CHA's temporary staffing department may have a role for you. We offer flexible schedules, varied assignments, competitive pay, and health insurance. Come join an organization where your contribution is valued and continuous learning is part of your day. Summary: Performs a wide range of administrative and support functions for the department. Acts as the link between the health provider, the patient, and other Alliance departments, outside service agencies and consulting providers. Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Responsibilities: Appointment Scheduling Component 1. Follows CHA appointment scheduling policies and protocols 2. Follows special scheduling guidelines such as scheduling for procedures 3. Schedules new and follow-up appointments for patients within an appropriate time frame. 4. Collects complete appointment information to identify patient and reason for appointment 5. Places reminder calls to patients as directed 6. Notifies patients of schedule/appointment changes in a timely manner. 7. Supports team based care with asynchronous activities including responding to Mychart and in basket messages within scope 8. Monitors EPIC staff message in-basket as well as CHA email. 9. Supports collection of medical records needed for new and established patient appointments Registration/Reception Component 1. Follows CHA registration policies and protocols 2. Completes computer registration thoroughly and accurately according to protocol. 3. Prepares appropriately for computer downtime. 4. Greets patients and visitors. Contributes to presenting the clinic/department in a positive manner. 5. Checks in patient for appointment upon arrival and verifies insurance coverage 6. Attaches and verifies referrals for upcoming scheduled appointments in EMR 7. At registration, distributes appropriate screening forms and paperwork to patients 8. Routes patient billing questions to the appropriate department. 9. Collects co-payments. Provides patients with accurate receipts and prepares co-payments for deposit. 10. Assists patients with transportation needs. 11. Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. 12. Follows CHA policies and protocols to identify patients with an urgent condition who require a warm handoff to a nurse. 13. Follow up on no show patients Telephone Reception Component 1. Answers telephones promptly and courteously 2. Clearly identifies proper name of site and self. 3. Directs all calls to appropriate staff and contacts providers as needed utilizing established call routing guidelines 4. Follows CHA policies and protocols to identify patients with an urgent condition who require a warm handoff to a nurse 5. Manages incoming calls by determining urgency before placing on hold. 6. Maintains patient confidentiality at all times. 7. Takes messages accurately and thoroughly utilizing established intake directions and routing guidelines. Medical Records Component 1. Completes Request of Information form accurately and completely. 2. Scans clinical information into EMR following Health Information guidelines Quality/Care Team Responsibilities 1. Participates in team-based care and panel management 2. Performs patient inreach and outreach including but not limited to outreach phone calls, letters and appointment scheduling. 3. Documents all patient encounters thoroughly and accurately in the patient's medical record. 4. Faxes or scans orders and referrals General Responsibilities 1. Utilizes assistance from Interpretive Services when requested/appropriate 2. Documents appropriate patient interactions in the medical record (i.e. brief encounters). 3. Demonstrates CHA service standards 4. Distributes incoming correspondence, faxes and mail to appropriate person or department in a timely manner. 5. Assists with workflow for patient forms and paperwork 6. Assists patients with Mychart Activation 7. Assures accuracy and confidentiality of patient information by adhering to established confidentiality policy 8. Adheres to position descriptions, policies, protocols, CHA Service Standards, regulatory agencies and procedures related to professional practice. 9. Demonstrates understanding of his/her role in emergency codes. 10. Completes required training and annual competencies. 11. Performs other related duties as assigned or directed. Organizational Duties and Responsibilities 1. Is responsible for creating a respectful environment for our patients and ourselves. 2. Demonstrates respect for differences in language, culture, race, religion, citizenship, gender, and sexual orientation and does not discriminate on the basis of income, insurance status, immigration status, or disability. 3. Complies with the Alliance policy on confidentiality of information regarding patients, families and co-workers. 4. Adheres to dress code; appearance is neat and clean. 5. Completes annual educational requirements and in-service training as required. 6. Wears identification while on duty. 7. Reports to work as scheduled and ready to receive assignments; minimal unscheduled absences. 8. Attends meetings and participates in committees as required. This job description is intended to describe the general nature and level of work performed by persons assigned to this classification. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of employees who hold this position. **MINIMUM QUALIFICATIONS :** Other information: Education/Training:High School Diploma; some college preferred Licensure:N/A Certifications:N/A Linguistic Capabilities:Knowledge of a second language preferred Work Experience:Preferably one-year experience, preferably in a medical setting Skills: ●Excellent customer service skills and telephone etiquette ●Demonstrates effective communication skills ●Excellent organizational skills ●Ability to work independently or in teams ●Ability to multitask in a fast-paced environment ●Knowledge of Medical Terminology preferred ●EPIC experience preferred Physical Skills: ●Sufficient mobility to negotiate physical plant layout ●Strength and endurance to work continuously for 4-5 hours at a time ●Ability to enter data into computer up to 5 continuous hours ●Ability to carry, push or lift equipment up to 20 lbs ●Ability to respond to appropriately urgent patient care needs Working Conditions and Physical Environment: ●Fluorescent, incandescent and natural lighting. ●High volume of patient traffic. ●Close quartered and shared workspace. ●Potential exposure to blood, blood products, body fluids, electrical and chemical hazards. Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations. In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. _Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA._ _Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality._ _At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People._

**Requisition Number:** 10489 **Pay Range:** $18.87 - $31.42 per hour **Work Days:** 6-hour shifts- Monday - Friday **Category:** Clerical and Administrative Support **Department:** Psych EH West 2 Nursing **Job Type:** PT20Plus HPW **Work Shift:** Evening **Hours/Week:** 30.00 **Union Name:** SEIU 1199 Cambridge Health Alliance(CHA) is a vibrant, innovative health system dedicated to providing essential services to all members of the community. With almost 140,000 patients in Cambridge, Somerville, and Boston's Metro North region, CHA is a local provider of choice for primary care, specialty care, emergency services, hospital care, maternity care and behavioral health. West 2 is a secured, nine bed inpatient adult Psychiatric unit, located at Everett Hospital. We provide expert hospital care for adults across the entire spectrum of mental health needs. Our care model is short term, intensive treatment. Job Summary TheUnit Secretaryperforms a wide variety of administrative/clerical and non-patient care duties. Maintains the medical record and department whiteboard, answers the telephone, schedules appointments and displays professional behavior and attitude to all customer groups. Strong attention to contributing to patients' excellence of care. Qualifications/Experience: High school diploma or GED required. Must have excellent customer service, PC skills and attention to detail. Knowledge of medical terminology and abbreviations. Must be highly organized and able to prioritize multiple tasks simultaneously. Previous medical unit secretary experience preferred. Inpatient experience is strongly preferred. Must be comfortable working in a secured pediatric inpatient psychiatric care environment. In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. _Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA._ _Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality._ _At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People._

**Requisition Number:** 9888 **Pay Range:** $19.00 - $23.00 per hour **Work Days:** Monday-Friday 10 hour day shifts **Category:** Clerical and Administrative Support **Department:** Peri=Op **Job Type:** Temporary **Work Shift:** Various Shifts **Hours/Week:** 40.00 **Union Name:** Non Union Are you starting out in healthcare or looking for a career change? If you are looking to make a difference CHA's temporary staffing department may have a role for you. We offer flexible schedules, varied assignments, competitive pay, and health insurance. Come join an organization where your contribution is valued and continuous learning is part of your day. Cambridge Health Alliance's experienced General Surgery team has performed thousands of procedures at some of Boston's finest teaching hospitals. Today, we have recruited highly-regarded surgeons and are able to provide state-of-the-art care in our operating rooms. The department has grown significantly adding skilled surgeons who bring specialized care to our communities. Our most recent initiatives include a minimally invasive surgery program, hepatobiliary and pancreatic program, and multidisciplinary breast center. All of our general surgeons handle routine cases as well as more complex procedures. Whenever possible, we use minimally invasive techniques to reduce the discomfort and recovery time of surgery. Many procedures can now be done on an outpatient basis with patients going home the same day. Summary: Performs a wide range of administrative and support functions for the department. Acts as the link between the health provider, the patient, and other Alliance departments, outside service agencies and consulting providers. Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Responsibilities: Appointment Scheduling Component 1. Follows CHA appointment scheduling policies and protocols 2. Follows special scheduling guidelines such as scheduling for procedures 3. Schedules new and follow-up appointments for patients within an appropriate time frame. 4. Collects complete appointment information to identify patient and reason for appointment 5. Places reminder calls to patients as directed 6. Notifies patients of schedule/appointment changes in a timely manner. 7. Supports team based care with asynchronous activities including responding to Mychart and in basket messages within scope 8. Monitors EPIC staff message in-basket as well as CHA email. 9. Supports collection of medical records needed for new and established patient appointments Registration/Reception Component 1. Follows CHA registration policies and protocols 2. Completes computer registration thoroughly and accurately according to protocol. 3. Prepares appropriately for computer downtime. 4. Greets patients and visitors. Contributes to presenting the clinic/department in a positive manner. 5. Checks in patient for appointment upon arrival and verifies insurance coverage 6. Attaches and verifies referrals for upcoming scheduled appointments in EMR 7. At registration, distributes appropriate screening forms and paperwork to patients 8. Routes patient billing questions to the appropriate department. 9. Collects co-payments. Provides patients with accurate receipts and prepares co-payments for deposit. 10. Assists patients with transportation needs. 11. Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. 12. Follows CHA policies and protocols to identify patients with an urgent condition who require a warm handoff to a nurse. 13. Follow up on no show patients Telephone Reception Component 1. Answers telephones promptly and courteously 2. Clearly identifies proper name of site and self. 3. Directs all calls to appropriate staff and contacts providers as needed utilizing established call routing guidelines 4. Follows CHA policies and protocols to identify patients with an urgent condition who require a warm handoff to a nurse 5. Manages incoming calls by determining urgency before placing on hold. 6. Maintains patient confidentiality at all times. 7. Takes messages accurately and thoroughly utilizing established intake directions and routing guidelines. Medical Records Component 1. Completes Request of Information form accurately and completely. 2. Scans clinical information into EMR following Health Information guidelines Quality/Care Team Responsibilities 1. Participates in team-based care and panel management 2. Performs patient inreach and outreach including but not limited to outreach phone calls, letters and appointment scheduling. 3. Documents all patient encounters thoroughly and accurately in the patient's medical record. 4. Faxes or scans orders and referrals General Responsibilities 1. Utilizes assistance from Interpretive Services when requested/appropriate 2. Documents appropriate patient interactions in the medical record (i.e. brief encounters). 3. Demonstrates CHA service standards 4. Distributes incoming correspondence, faxes and mail to appropriate person or department in a timely manner. 5. Assists with workflow for patient forms and paperwork 6. Assists patients with Mychart Activation 7. Assures accuracy and confidentiality of patient information by adhering to established confidentiality policy 8. Adheres to position descriptions, policies, protocols, CHA Service Standards, regulatory agencies and procedures related to professional practice. 9. Demonstrates understanding of his/her role in emergency codes. 10. Completes required training and annual competencies. 11. Performs other related duties as assigned or directed. Organizational Duties and Responsibilities 1. Is responsible for creating a respectful environment for our patients and ourselves. 2. Demonstrates respect for differences in language, culture, race, religion, citizenship, gender, and sexual orientation and does not discriminate on the basis of income, insurance status, immigration status, or disability. 3. Complies with the Alliance policy on confidentiality of information regarding patients, families and co-workers. 4. Adheres to dress code; appearance is neat and clean. 5. Completes annual educational requirements and in-service training as required. 6. Wears identification while on duty. 7. Reports to work as scheduled and ready to receive assignments; minimal unscheduled absences. 8. Attends meetings and participates in committees as required. This job description is intended to describe the general nature and level of work performed by persons assigned to this classification. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of employees who hold this position. **MINIMUM QUALIFICATIONS :** Other information: Education/Training:High School Diploma; some college preferred Licensure:N/A Certifications:N/A Linguistic Capabilities:Knowledge of a second language preferred Work Experience:Preferably one-year experience, preferably in a medical setting Skills: ●Excellent customer service skills and telephone etiquette ●Demonstrates effective communication skills ●Excellent organizational skills ●Ability to work independently or in teams ●Ability to multitask in a fast-paced environment ●Knowledge of Medical Terminology preferred ●EPIC experience preferred Physical Skills: ●Sufficient mobility to negotiate physical plant layout ●Strength and endurance to work continuously for 4-5 hours at a time ●Ability to enter data into computer up to 5 continuous hours ●Ability to carry, push or lift equipment up to 20 lbs ●Ability to respond to appropriately urgent patient care needs Working Conditions and Physical Environment: ●Fluorescent, incandescent and natural lighting. ●High volume of patient traffic. ●Close quartered and shared workspace. ●Potential exposure to blood, blood products, body fluids, electrical and chemical hazards. In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. _Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA._ _Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality._ _At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People._