Campus coordinator job description

Under supervision of the campus director, act as the primary point of communication between the campus and the remote enrollment team, this position is responsible for welcoming and assisting prospective admissions candidates and their support system throughout different points of the student lifecycle from new inquiry to graduate. Responsible for ensuring prospective students experience an outstanding, warm and professional admissions experience at the campus.
Responsibilities
▪ Function as the on-campus liaison for the remote enrollment team under guidance of the Campus Director and Admissions leadership
▪ Professionally and warmly greet and welcome scheduled and unscheduled prospective applicants and new visitors to the campus
▪ Help guide prospective applicants through each phase of the on-campus enrollment process with the remote enrollment team, ensuring proper setup and facilitation of video conferencing sessions, web-conferencing, and arranging proctoring and financial aid interactions
▪ Perform specifically designed individual and group campus tours using approved verbiage to highlight the people, simulation labs, and academic services that make the campus and the institution valuable and unique.
▪ Always maintain professional appearance and conduct
▪ In coordination with the Campus staff and remote enrollment staff, assist in campus event planning, and serve as a primary participant in campus events
▪ Help manage prospective admissions candidates on-campus and serve as the guide to help candidates with virtual communications via web-conference or phone with the remote Admissions team
▪ Work closely with the helpdesk, campus staff and the remote enrollment team to ensure video conferencing and related technology is properly setup and configured
▪ Coordinate with front-desk and other campus staff to ensure an excellent campus experience for new visitors or current students
▪ Develop and carry out on-campus and phone-based referral initiatives under the direction of the enrollment team and Campus Director and ensure audit new inquiries from outbound calls are entered correctly and assist with Front Desk job duties as needed
▪ Track enrollment and completion status, including but not limited to conversion and call detail reports by rep and Canvas connect RSVP lists and attendance
▪ Provide applicants guidance on proper completion and submission of admissions paperwork, as needed
▪ Carry out administrative and reporting duties as needed
▪ Field inbound calls and make outbound calls to current or prospective students regarding campus events and scheduling as needed
▪ Organize and/or participate in local events, sometimes in coordination with marketing, to promote the campus within the community
▪ Other duties, projects, and tasks as assigned by Campus Director
Qualifications
▪ Minimum 2 years' experience in client-facing customer service position.
▪ Associates Degree preferred
▪ Strong communication skills and ability to multitask and manage multiple priorities
▪ Demonstrated ability to present with skill and confidence in front of individuals and large groups.
▪ Strong computer skills with ability to use video and web conferencing applications; field and transfer multiple inbound calls
▪ Knowledge of Microsoft Office and Contact Managers
We Offer:
Medical, Dental and Vision starting the 1 st of the month following 30 days of employment 2 Weeks' starting Vacation per year. Increasing based on years of service with company 10 paid Holidays and 1 Floating Holiday 401K with a Company Match Company Paid Life Insurance at 1x's your annual salary Leadership development and training for career advancement Tuition assistance and Forgiveness for you and your family up to 100% depending on program

BASIC FUNCTIONS:

* Prepare all related program budgets and monthly, quarterly, and annual reports
* Design, implement, monitor, support, communicate, and continuously improve K-12 education
* Work closely with School Leadership and Academic Improvement and Accountability Division staff in creating, coordinating and presenting professional development
* Assist in the implementation of professional development for faculty and staff
* Assist with campus visits focusing on instruction to facilitate the implementation of all instructional programs, services, resources, and tools
* Assist campus leadership in the identification of career pathways and programs, instructional activities, and current effective teaching practices to ensure continuous improvement in academic achievement of students
* Manage and monitor the higher education partnerships and campus relationships, and board documents
* Manage and monitor the industry partners and campus relationships, and board documents
* Assist with contract processes that include monitoring contract compliance and implementation, if applicable
* Assist in mentoring other campus staff in performing their responsibilities by providing ongoing capacity building and managing their workflow to accomplish assigned tasks
* Evaluate the work products of programs and make suggestions and corrections, as needed, to meet the standards of the department in the areas of curriculum resources and professional development
* Develop project plans then assign and monitor work streams to achieve the goals of the department
* Work closely with the director and/or the executive director to manage departmental initiatives
* At the request of the director, represent the department at meetings with community partners, executive directors, assistant superintendents, and deputy chiefs
* Stay informed of legislative updates and district initiatives
* Perform all other tasks and duties as assigned
* All federally funded incumbents of this position must comply with time and effort reporting requirements through personnel activity reports or periodic certification, as appropriate (if statement is applicable)

QUALIFICATIONS:

* Bachelor's degree in education, Master's degree preferred
* Five years of directly related experience, management experience, curriculum development and professional development experience
* Demonstrated strategic and operational planning skills
* Demonstrated excellent computer skills, Microsoft Office Word, Excel, and Power Point
* Demonstrated administrative ability to manage staff and resources
* Demonstrated exemplary skills in presentation, designing, planning, implementing, and monitoring projects/programs in accordance with specified guidelines and policies

Selected individuals for Dallas Independent School District positions will be placed according to compensation guidelines. A campus-based employee may not assume a new position for which he/she was selected based upon the posting process until the end of the current semester, unless approved by the chief officer - Human Capital Management. Federally funded personnel must comply with time and effort reporting requirements through personnel activity reports or periodic certifications, as appropriate.

A security check and disclosure of family relationship information is required for all positions.

No telephone calls please.

EQUAL OPPORTUNITY EMPLOYER M/F/H

Dallas Independent School District, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, gender expression, genetic information, or any other basis prohibited by law. The District is required by Title VI and Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, The Americans with Disabilities Act, and the Age Discrimination Act of 1975, as amended, as well as board policy not to discriminate in such a manner (not all prohibited bases apply to all programs).

$700 Sign on Bonus!

This position will function as the first point of contact for many of our prospects who are inquiring about an education with UTI, MMI, MIAT or NASCAR Technical Institute. This position will serve as an internal call center representative to contact new prospects, confirm their interest in our programs, and schedule them to visit a campus location, to learn more about a future with UTI/MMI//MIAT/NASCAR Technical Institute. The ideal candidate is intrinsically motivated to help or assist people improve their current situation, proactive and driven to exceed goals, internally competitive, empathetic to others, while being conversational and drawn to personal engagement.

+ Contact inquiries via phone and verbally prequalify for admissibility and interest

+ Understand education program offerings, campus locations and admissibility standards

+ Work from activity queues in Dynamics CRM and document results

+ Meet daily, weekly and monthly contact attempt quotas

+ Other duties as assigned.

Education / Experience

+ High School Diploma or GED

+ 0 - 2 years customer service experience

+ Experience working in a contact center enviroment is preferred

Skills

+ Ability to work in a fast-paced environment where deadlines are essential

+ Ability to listen, react and establish rapport quickly

+ Self-motivated and action oriented

+ Ability to use good judgment, problem-solving and decision-making skills

+ Strong interpersonal communication skills both verbal and written

+ Ability to organize and provide clerical functions such as typing

+ Knowledge of personal computer software applications including Word and Excel

Abilities

+ Must be able to lift, carry, push, or pull up to 5 pounds or less 5% of the workday

+ Must be able stoop, kneel, crouch, or crawl 5% or less of the workday

+ Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday

+ Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday.

+ Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday.

Work Environment

+ Work is performed indoors in a climate controlled environment.

#SUP22


External Company Name: Universal Technical Institute

External Company URL: www.uti.edu

Street: 4225 E Windrose Drive, Ste 200

Telecommute: Yes