What does a campus technologist do?
A campus technologist is a general specialist who provides support tasks for different offices. Although their responsibilities can depend on their institution or industry of employment, it usually includes performing installations and upgrades, maintaining multiple facilities, processing data, and keeping extensive records. They also perform regular maintenance checks, repairing or replacing components as necessary. Moreover, a campus technologist may also perform various administrative tasks, such as preparing documents and presentations, handling calls and correspondence, organizing files, and conducting research.
Campus technologist responsibilities
Here are examples of responsibilities from real campus technologist resumes:
- Manage user accounts and support network/email in a Novell Netware environment.
- Dissemble and reconfigure workstations to same location or move to another location.
- Assist faculty and staff troubleshoot issues with their electronic devices that prevent them from completing their schoolwork and/or job duties.
- Restore technical services due to outages; relocate workstations as well as installation and configuration of hardware and software systems.
- Experience in editing/managing SharePoint master pages and layouts
- Propose and create a centralize database for departmental document retention to meet compliance requirements and streamline workloads of administrative staff.
- Deploy, programme, and administer corporate VoIP phone system using Cisco hardware.
- Configure wireless routers and network connections, enable wireless encryption, and troubleshot connectivity issues.
Campus technologist skills and personality traits
We calculated that 12% of Campus Technologists are proficient in Troubleshoot, Printers, and Computer System. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of Campus Technologists that have these skills listed on their resume here:
- Troubleshoot, 12%
Worked help desk system to troubleshoot and repair classroom and faculty computers, printers, Smart Boards, and projectors.
- Printers, 12%
Provide end user support for computer systems, phone systems, copiers, printers and all associated peripherals.
- Computer System, 12%
Deployed Windows OS upgrades, organized, set up, and maintained computer systems.
- Campuses, 11%
Served in a lead capacity with a team of Technicians in multiple states covering multiple Campuses and Learning Centers.
- Technical Support, 10%
Provide first and second tier end-user technical support in person and via telephone to over 300 customers.
- Technical Assistance, 6%
Operated an essential role within a team of fellow technicians to conduct technical assistance in an onsite capacity.
Common skills that a campus technologist uses to do their job include "troubleshoot," "printers," and "computer system." You can find details on the most important campus technologist responsibilities below.
Customer-service skills. One of the key soft skills for a campus technologist to have is customer-service skills. You can see how this relates to what campus technologists do because "computer support specialists must be patient and sympathetic." Additionally, a campus technologist resume shows how campus technologists use customer-service skills: "maintained and updated the st louis campus sharepoint site for all customers. "
Listening skills. Another soft skill that's essential for fulfilling campus technologist duties is listening skills. The role rewards competence in this skill because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." According to a campus technologist resume, here's how campus technologists can utilize listening skills in their job responsibilities: "communicated with associates via phone and email on technical issues. "
Problem-solving skills. This is an important skill for campus technologists to perform their duties. For an example of how campus technologist responsibilities depend on this skill, consider that "support workers must identify both simple and complex computer problems, analyze them, and solve them." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a campus technologist: "diagnosed and solved issues related to printers, computers, and other devices. ".
Speaking skills. A big part of what campus technologists do relies on "speaking skills." You can see how essential it is to campus technologist responsibilities because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Here's an example of how this skill is used from a resume that represents typical campus technologist tasks: "presented computer support as an onsite contract employee with the national institute of environmental health sciences (niehs). "
Writing skills. Another crucial skill for a campus technologist to carry out their responsibilities is "writing skills." A big part of what campus technologists relies on this skill, since "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." How this skill relates to campus technologist duties can be seen in an example from a campus technologist resume snippet: "united network for organ sharing: technical support, report writing, programming, and end-user support. "
The three companies that hire the most campus technologists are:
- LifePoint Health4 campus technologists jobs
- Summa Health3 campus technologists jobs
- Cleveland Clinic2 campus technologists jobs
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Compare different campus technologists
Campus technologist vs. Help desk coordinator
Help desk coordinators are in charge of supervising help desk staff members who are responsible for helping customers privately either by phone, email, or in person. Generally, they are tasked to hire, schedule, and provide feedback and evaluations to employees. Also, they regularly examine the hardware and software to make sure that they are in good condition. Other tasks include initiating customer contact, resolving complaints, and responding to technical problems when they occur. Help desk coordinators are expected to be able to multi-task, work well under pressure, and advanced technical knowledge.
While similarities exist, there are also some differences between campus technologists and help desk coordinator. For instance, campus technologist responsibilities require skills such as "printers," "data entry," "campuses," and "a/v." Whereas a help desk coordinator is skilled in "excellent organizational," "phone calls," "customer service," and "remote desktop." This is part of what separates the two careers.
Help desk coordinators tend to reach similar levels of education than campus technologists. In fact, help desk coordinators are 1.5% less likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.Campus technologist vs. Desktop support consultant
The duties of a desk support consultant vary on their line of work or industry of employment. Most of their responsibilities are likely to revolve around reaching out to clients through calls and correspondence, answering inquiries, troubleshooting, and providing corrective measures, all to attain customer satisfaction. Moreover, a desk support consultant may devise strategies to better communicate with clients, produce progress reports, and maintain accurate records of all transactions. Furthermore, it is essential to adhere to all policies and regulations at all times.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that campus technologist responsibilities requires skills like "printers," "data entry," "campuses," and "a/v." But a desktop support consultant might use other skills in their typical duties, such as, "desktop support," "customer service," "os," and "mac."
Desktop support consultants earn a higher average salary than campus technologists. But desktop support consultants earn the highest pay in the finance industry, with an average salary of $51,314. Additionally, campus technologists earn the highest salaries in the non profits with average pay of $33,905 annually.In general, desktop support consultants achieve similar levels of education than campus technologists. They're 0.0% more likely to obtain a Master's Degree while being 0.2% less likely to earn a Doctoral Degree.Campus technologist vs. Help desk analyst
Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from campus technologist resumes include skills like "printers," "data entry," "campuses," and "a/v," whereas a help desk analyst is more likely to list skills in "customer service," "phone calls," "remote desktop," and "strong problem-solving. "
Help desk analysts earn the highest salary when working in the government industry, where they receive an average salary of $42,262. Comparatively, campus technologists have the highest earning potential in the non profits industry, with an average salary of $33,905.Most help desk analysts achieve a similar degree level compared to campus technologists. For example, they're 2.5% less likely to graduate with a Master's Degree, and 0.4% less likely to earn a Doctoral Degree.Campus technologist vs. Systems support
A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables. They also assist the technology team in designing backup systems and improve existing networks according to business requirements and specifications. They write resolution reports for reference to prevent the reoccurrence of system malfunction and inconsistencies.
Types of campus technologist
Updated January 8, 2025
