Cano Health jobs in Miami, FL - 158 jobs

Call Center Supervisor Reports To: Call Center Manager Department: Call Center FLSA Status: Exempt Responsible for the successful operation of the Call Center team. The main objective is to coach, mentor and develop the Call Center Agents, including performance management and process improvement. Essential Duties & Responsibilities: Responsible for the hiring and training of call center agents so that they are prepared to assist and resolve patient questions and complaints. Ensure Call Center Agents understand and comply with all call center objectives, performance standards, and policies. Work with Call Center Agents to develop their skills through coaching and mentorship. Answer agent questions regarding best practices or how to handle difficult calls. Identify operational issues and suggest possible improvements. Monitor and evaluate Call Center Agents' performance, by providing learning and/or coaching opportunities, and taking corrective action, if necessary. Prepare reports and analyzing data to assist management as they determine call center goals. Work with other supervisors and management team members to support agents and maximize customer satisfaction. Manage Call Center Agents' time and attendance, including call-outs and overtime hours worked. Additional Duties & Responsibilities: Based on business needs, duties and responsibilities might vary. Supervisory Responsibilities: This position is responsible for the oversight of the call center, specifically the positions of Call Center Agents Education & Experience: High School and/or GED required; Bachelor's degree preferred, but not required 5+ years of call center experience leading in 100+ seat center Strong written and verbal skills to communicate with senior management and staff Must be fluent in English and Spanish Knowledge, Skills & Proficiencies: Ability to coach, develop and create action plans to improve employee performance Skill in operating phones, personal computer, software and other IT systems. Ability to communicate with associates, patients and other individuals in a professional and courteous manner. Ability to pay close attention to detail and to ensure accuracy of reports and data Skilled in Excel, Word and Power Point Strong phone and verbal communication skills along with active listening. Excellent interpersonal communication skills. Must be available to work some holidays and weekends. Requires the ability to work independently and establish priorities. Tools & Equipment Used: Computer and peripherals, standard and customized software applications and tools, and usual office equipment. Physical Requirements/Working Environment: This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Borinquen Medical Centers is based in Miami, FL and is seeking to hire a full-time Patient Service Representative to join our team!. The Patient Services Representative will be responsible to register and/or oversee the registration of patients for treatment in the clinic, ensuring that all policies and procedures are observed. Assists with the planning, coordination, and supervision of the administrative activities of the department. Prepares forms, verifies insurance benefits, and explains financial requirements to patients. Answering incoming new patient communication calls, registering these patients, and placing follow-up outbound calls to remind new patients of their appointments. TASKS AND RESPONSIBILITIES Interviews in-coming patients for medical, and/or hospital care to obtain demographic information, authorizations for treatment, and related information and consent. Counsels patients and families regarding financial issues such as insurance, eligibility for assistance, sliding fee scales, verifies insurance coverage with insurance companies. Confirms patient services needed, schedules evaluations and admissions. Records patient demographic, insurance, and billing codes into registration and billing system; researches missing information on intake forms; obtains signatures and release forms. Leads, trains, and guides the activities of other clerks engaged in patient registration. Provides assistance in the planning, coordination, and implementation of clerical, data entry, and operating procedures within the department. Provides general information; receives and directs visitors and/or patients. Schedules patient appointments for treatment. Confirms services needed by patient, and orients patient to specific medical procedure(s) and nature of treatment involved. Enroll and dis-enroll Medicaid patients. Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards. May contact attending physicians regarding services required by patient, evaluations needed, and obtain relevant medical records. New patient service communication room: Answer phone calls New patient service communication room: Manage to answer several calls at the same time New patient service communication room: Provide excellent customer service New patient service communication room: Schedule appointments for New patients in all departments except (Dental, Behavioral and Specialty) New patient service communication room: Provide information pertaining to all required documents New patient service communication room: Provide information of all locations and services in those locations New patient service communication room: Obtain insurance information New patient service communication room: Input insurance information in our system Athena New patient service communication room: Provide data on a daily basis of all received and scheduled appointments New patient service outbound call: Print New patient service outbound call: Call patients 3 days prior of appointment to confirm appointments, then call 24 hours of appointment if not able to confirm cancel appointments. New patient service outbound call: Provide excellent customer service New patient service outbound call: Provide information of all required documents for registration New patient service outbound call: Provide information pertaining to the location which includes address and not limited to the Doctor and service they are scheduled to do. Performs miscellaneous job-related duties as assigned. Assist the supervisor as needed. Support staff in assigned project based work. Other duties as assigned by immediate supervisor as required. REQUIREMENTS High School Diploma, or equivalent registration and medical records experience. Bilingual preferred. (Spanish or Creole). Strong interpersonal skills. Ability to interact effectively with consumers, administration, faculty, and staff. Handle the information with high level of confidentiality. Medical Assistant certificate or diploma. 3 years of experience in a related field. Considerable knowledge of standard concepts, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. BENEFITS Medical/Dental/Vision/Short Term Disability Company paid long term disability Life insurance 401K Plan Standard Paid Holiday's Vacation and Sick Time Amazing Team &Atmosphere

Borinquen Medical Centers is based in Miami, FL and is seeking to hire a full-time Outreach Specialist. Responsible for informing the community and creating awareness about Borinquen Medical Centers (BMC) services, including: substance use, mental health, HIV prevention, and prevention education on the risks of substance misuse, HIV/AIDS, and STDs. The Behavioral Health Outreach Specialist also conducts outreach in high-risk areas to recruit participants for testing and BMC services, provides needed linkages to service provision for individuals with mental health, substance use and/or co-occurring disorders, and participates in the coordination and facilitation of presentations to educate the community about our services. TASKS AND RESPONSIBILITIES Assist Project Director and Behavioral Health Lead Navigator in SAMHSA annual reports, continuation applications, etc. for Behavioral Health Department. Assist Project Director and Behavioral Health Lead Navigator with integration of behavioral health services and communication between disciplines (psychiatrists, physicians, APRNs, LCSWs, LMHCs, etc.). Attend weekly staff meetings, Behavioral Health Department meetings, and BMC general staff meetings. Communicate effectively with supervisor regarding caseloads, issues regarding supervision, and leave requests. Conduct street and community outreach during working hours, including some nights and weekends as needed. Assist Project Director and Behavioral Health Lead Navigator in the creation, scheduling, and presentation of education sessions/groups for HIV, STD awareness, mental health, Life Skills, substance use, and other BMC services. Distribute preventive materials including safe sex kits, condoms, and flyers. Educate target population, newly diagnosed HIV persons, and others about BMC's available services, treatment options, and assist with linkages to services. Engage and educate individuals aged 13 and up in risk-reduction discussions. Ensure all certifications required for your position remain active and that updated copies are submitted for your employee file. Ensure data collection is completed in a timely, accurate and consistent manner, including HIV and STD testing, follow-up questionnaires, and others. Make home visits and reach out to individuals that are high risk, hard to reach, and/or present an adherence problem to treatment. Navigate coordination and expedite services and linkages to additional wrap around care. Perform behavioral screenings and assessments including GPRA, questionnaire data, demographic data collection instruments, pre-post training assessments, and surveys of partners and staff. Assist Project Director and Behavioral Health Lead Navigator in performing periodic review of performance measures to assess progress toward goals, inform program development, and enable fine-tuning of implementation strategies. Present at internal departmental meetings and educate BMC staff about programs and services Provide HIV, hepatitis, and STD testing and counseling. Provide program with community referrals, providing name and location of available van and outreach sites. Recruit participants for all Behavioral Health programs, HIV/hepatitis/STD testing, and prevention services. Work with the Marketing Department to create campaigns and projects for social media. Perform all other duties as assigned by Director of Behavioral Health and/or Behavioral Health Program Managers. REQUIREMENTS Minimum High School Diploma, or equivalent. Outreach experience. Bilingual preferred (Spanish/English or Haitian-Creole/English). Strong interpersonal skills. Valid FL driver's license in good standing. HIV/AIDS 500-501 from DOH.

Borinquen Medical Centers is located in Miami, FL and is seeking to hire a full-time Medical Director for our Specialty Care department. This position is primarily responsible for directing staff and programs of the organization's medical and nursing programs. This position is responsible for working closely with clinical staff, department directors, and physicians to ensure that the highest standards of quality and service are maintained; overseeing the implementation of quality improvement efforts designed to improve clinical performance and maintain compliance with HIPAA and other accreditation standard. The Medical Director of Specialty Care will provide guidance to the facility medical staff in the improvement of clinical care and services and lead the organization to clinical excellence and effectiveness. The Director will work closely with administration and medical staff leadership in setting and achieving goals related to improved patient outcomes, improved care delivery efficiency and reduced unnecessary variations in practice. Will collaborate with and support the efforts of Care Management, Quality, Nursing, and other departments to achieve facility goals in delivering care. Will be accountable for demonstrating continued improvement in facility performance, clinical outcomes and cost effectiveness. REQUIREMENTS Medical Degree from an accredited medical school, Completion of a residency program form an accredited institution Board Certification in Infectious DIsease Current active State of Florida physician license Clinical Management Experience Experience in Internal Medicine, Family Medicine, HIV, and other specialty of inpatient care Eligible to be credentialed as part of the medical staff Five to 10 years' experience in integrated health system. Leadership experience in complex healthcare organization with demonstrated success Experience in the management of clinical improvement and patient safety Strong interpersonal skills. CPR Certification Athena or Electronic Health Records experience Ability to interact effectively with consumers, administration, and staff. Handle the information with high level of confidentiality. BENEFITS Medical/Dental/Vision/Short Term Disability Company paid long term disability Life insurance 401K Plan Standard Paid Holiday's Vacation and Sick Time Amazing Team & Atmosphere

Borinquen Health Care Centers, Inc. is based in Miami Dade County and is seeking to hire an Infectious Disease Specialist (MD) to join our team. We provide a comprehensive range of health and social services to our culturally diverse community. Under the direction of the Chief Medical Officer, the Infectious Disease Specialist is responsible to diagnose illnesses and prescribe and administer treatment for people suffering from injury or disease, providing primary care. Physician is to examine patients, obtain medical histories as well as order, perform, and interpret diagnostic tests. Position Duties: Examines patients, obtain medical histories, and order, perform, and interpret diagnostic tests. Counsels patients on diet, hygiene, and preventive health care. Supervises the primary care service clinic as delegated by the Chief Medical Officer. Makes referrals to specialists for further testing, diagnosis or treatment. Participates in the training and in service programs as the Medical Director indicates. Obtains and maintains active hospital practice. Will participate in a 24 hour coverage program including after-hours phone calls and hospital coverage, evenly distributed among all physicians. Meets or exceeds the minimum guideline of 4,200 medical encounters per year as mandated by HHS. Participates in committees of the medical staff and regular clinical audits as indicated for quality assurance and peer review. Maintains patient confidentiality at all times. Relates to the community and other local professionals as a representative of our health centers. Performs and reports the quality Improvement audits to the Medical Director. Maintains contact with applicable agencies/organizations for guidance in the solution of compliance problems. Create and modify documents for activities, and prepares reports as required. Read, interpret and apply laws, rules, regulations, policies and/or procedures. Weigh the relative costs and benefits of a potential action. Develop and/or implement new policies/procedures/standards and/or rules/regulations Ensure compliance with contract terms, policies and procedures, etc. Maintain accurate documentation of all services rendered in patient chart. Maintain organized, clean, efficient and confidential work area. Maintain records, prepare reports, and conduct correspondence related to the work. Relates to the community and other local professionals as a representative of our health centers. Support staff in assigned project based work. Performs other reasonable and proper duties as assigned by Executive Director. Clerical Tasks/Omindoc Medical Manager Review labs Other duties as assigned by immediate supervisor as required. Candidate Requirements: Possession of a Medical Degree (M.D. or D.O.) Licensed in the State of Florida. Must be Board Eligible or Certified in a primary care specialty. Must qualify for active staff privileges at local hospital. Experience in primary care, public health, or community health preferred. Bilingual preferred. Strong interpersonal skills. Handle the information with high level of confidentiality Talking to others to convey information effectively. Organization and coordinating skills. Interviewing skills. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Understanding written sentences and paragraphs in work related documents. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Relies on experience and judgment to plan and accomplish goals Benefits: Medical/Dental/Vision/Short Term Disability Company paid long term disability Life insurance 401K Plan Standard Paid Holiday's Vacation and Sick Time Amazing Team & Atmosphere This Company Describes Its Culture as: Detail-oriented -- quality and precision-focused Innovative -- innovative and risk-taking Aggressive -- competitive and growth-oriented Outcome-oriented -- results-focused with strong performance culture Stable -- traditional, stable, strong processes People-oriented -- supportive and fairness-focused Team-oriented -- cooperative and collaborative

Borinquen Medical Centers is based in Miami,Florida and is seeking to hire a full-time Dental Assistant to join our team. The dental assistant will assists Dentist and Hygienist with a variety of dental services and examinations. You will possess specialized skills in understanding dental services and procedures as well as medical communication. TASKS AND RESPONSIBILITIES Works chair side as dentists examine and treat patients. Prepares and arranges needed tools and instruments for scheduled procedures. Makes patients as comfortable as possible in the dental chair, prepare them for treatment, and obtain their dental records. Hands instruments and materials to dentists and keep patients' mouths dry and clear by using suction or other devices. Sterilize and disinfect instruments and equipment, prepare trays of instruments for dental procedures, and instruct patients on postoperative and general oral healthcare. Prepares materials for impressions and restorations, take dental x rays, and process x-ray film as directed by a dentist. Maintains dental supplies inventory, and ordering and receiving dental supplies. Performs a variety of office management tasks. Schedule dental appointments according to template. Responsible for making sure all payments are taken and pre-authorization are checked before any procedure are rendered. Maintain organized,clean, efficient and confidential work area. Support staff in assigned project based work. Use of Farm/Dentrix/Athena/Outlook. REQUIREMENTS Dental Assistant Technical Education from an accredited program. At least 2 years of experience as a Dental Assistant. X-ray certification. CPR Certification Knowledge of office policies and procedures; Knowledge of safety procedures and HIPAA patient confidentiality requirements. Basic Computer Skills. BENEFITS Medical/Dental/Vision/Short Term Disability Company paid long term disability Life insurance 401K Plan Standard Paid Holiday's Vacation and Sick Time Amazing Team & Atmosphere

Borinquen Medical Centers is based in Miami, Florida and is seeking to hire a full-time Front Desk Clerk to join our team. Under general supervision, the front desk clerk will be responsible to register and verify insurance of patients attending the clinic and ensuring that all policies and procedures are observed. Front Desk Clerks must assist with supporting planning, coordinating and fulfillment of the administrative activities of the department, including excellent customer service. Prepares forms, verifies insurance benefits, and explains financial requirements to patients. TASKS AND RESPONSIBILITIES Interviews in-coming patients for medical, psychiatric, and/or hospital care to obtain demographic information, authorizations for treatment, and related information and consent; Completes full registration including insurance and sliding scale updates when applicable. Counsels patients and families regarding financial issues such as insurance, eligibility for assistance, sliding fee scales, verifies insurance coverage with insurance companies with and without the electronic medical system. Confirms patient services needed, schedules appointments in electronic system while following provider appointment electronic orders when necessary. Update meaningful-use and UDS check in requirements followed by input of charges into electronic medical record system; researches missing information and obtains signatures and release forms. Leads, trains, and guides the activities of other clerks engaged in patient registration. Requests updates in training and/or refresher courses from supervisor to maintain quality standard in skills pertinent to the position. Provides assistance in the planning, coordination, and implementation of clerical, data entry, and operating procedures within the department; Provides general information; receives and directs visitors and/or patients; Schedules patient appointments for treatment. Maintains bi-directional communication with patient services and communication center about all department and customer care issues or changes. Directs patients requesting to be seen as a same day appointment to assigned clinical staff for evaluation of clinical needs. Assists in education of patients about company policy and procedural changes when applicable. May contact attending physicians regarding services required by patient, evaluations needed, and obtain relevant medical records. Creates claims for each encounter when applicable to department maintaining communication with billing department and providers in reference to said claims as per approved work flow. Supports supervisor and billing department in monitoring of missing slips and claims on hold when applicable to department. Assist the supervisor as unusual problems arise; Support staff in assigned project based work. REQUIREMENTS High School Diploma, or equivalent registration and medical records experience. Bilingual preferred. Strong interpersonal skills. Ability to interact effectively with consumers, administration, faculty, and staff; Handle the information with high level of confidentiality. BENEFITS Medical/Dental/Vision/Short Term Disability Company paid long term disability Life insurance 401K Plan Standard Paid Holiday's Vacation and Sick Time Amazing Team & Atmosphere

Borinquen Medical Centers is based in Miami, FL and is seeking to hire a full-time Assistant Manager. The position of Assistant Manager will support the department Clinical Manager and all administrative operations including clinical tasks that will support continuity and/or transition of care. In addition assistant manager will support the proper delivery of ambulatory health care and participating in the day to day operations with the patient care team. The assistant manager will aide the Quality Department ensuring that standards of care are followed. Tasks and Responsibilities Assists and supports the clinical manager including but not limited to oversee patient scheduling, cancellation and no show procedures as established by Borinquen Medical Centers Assists and supports the clinical manager providing coverage while on vacation Assists supporting patient care procedures and related tasks when required or directed by clinical manager; checks in patients, assists in obtaining patient histories, takes vital signs, prepares charts, and assists with medical examinations. Supports the oversight of Medical Assistant duties and tasks Supports education and navigation of patients in a patient centered medical environment following established guidelines for Borinquen Practices safety, environmental, and/or infection control methods. Assists in examination and treatment of patients under the direction of a physician when needed. Ensures the performance of standing orders as approved by department and in accordance with policy and procedures Supports the compliance of the clinical guidelines and standard of care and actively participates in the surveillance and performance of the team. Reports any non-compliant issues to clinical manager and the respective parties involved. Supports the Clinical Manager in patient portal tasks including but not limited to re-directing messages to the appropriate staff following Borinquen policies and procedures. Reports to Clinical Manager any patient that needs immediate medical attention. Works and completes tasks in electronic medical record system in a timely manner. Translate when necessary. Support staff in assigned project based work. Complete monthly rounding, as needed. Other duties as assigned by immediate supervisor as required. REQUIREMENTS High School Diploma Medical assistant training certification 5 years of experience in the healthcare field. Bilingual preferred. Strong interpersonal skills. Ability to interact effectively with consumers, administration, faculty, and staff. Handle the information with high level of confidentiality. Considerable knowledge of standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. BENEFITS Medical/Dental/Vision/Short Term Disability Company paid long term disability Life insurance 401K Plan Standard Paid Holiday's Vacation and Sick Time Amazing Team & Atmosphere

Borinquen Medical Centers is based in Miami, Florida and is seeking to hire a full-time HEDIS Specialist to join our team. This position is responsible for communicating provider participation information to stated internal and external customers through established processes to allow for appropriate patient scheduling and reimbursement for services rendered to meet and exceed HEDIS & P4P measures. Responsible for verifying and updating patient registration information, including insurance, demographic and patient data. Work collaboratively with all Departments to resolve registration issues. Support QI, Policy & Procedures and the Care team. This member of the Care team will be in charge to ensure patients comply with disease management goals (Pre and post call documentation), documenting in the E.H.R. to ensure continuity of care. The quality care person will provide reports on these activities on a daily, weekly and monthly basis to the QI Manager dependent on the E.H.R. data entered and HEDIS. This position is also responsible for tracking patient number of visits attending BMC and ensuring access to care by minimally following standard care guidelines. TASKS AND RESPONSIBILITIES Coordinating and completing HEDIS quality specific projects ensuring consistency with BMC strategy, commitments, and goals. Obtain patient roster from participating health insurance plans. Call Patients that are Registered to set an appointment; Evaluate Quality Management Tab, Avhana & HEDIS. Validate roster; Schedule appointments and ensure compliance with quality measures. Track Quality measures and sell BHCC services if needed and determine reason for appointment. Track Medicare population utilization. Assist with Chronic Care management (CCM) Share medical Appointments; Complete Care Gaps; Assist with group visit. Track hospitalization discharges and bring the patients for continuity of care. Proactively seek resources to identify gaps on existing or quality projects as they arise. Performs other analyses to assist with documentation. Periodically audit records to confirm compliance with HEDIS and NCQA standards. Ensures that all scheduled and tracking attended patients fulfill their care gaps and documents barriers of patients to do so. Responsible for verifying and updating patient registration information, including insurance, demographic and patient data when scheduling appointment. Maintains internal rosters to mitigate inadvertent leakage resulting from incorrect listings. The ability to retrieve, communicate, present data and information both verbally and written. Provides paneling information provided to Health Plans is accurate and timely. Coordinates with Quality Manager on a weekly basis. Chart Audit: Internal and External Chart Audits when requested. Perform and track call campaigns for non- compliant patients to increase access to care. Increase and track access to care for patients that have not attended in the last six months their primary care provider visit. Provides patients with covered benefits and services that their primary health plan offers. REQUIREMENTS Associates college degree Well organized and Bilingual (Spanish and/or Creole). Computer literacy with proficiency and expertise in Microsoft Office, including Outlook, Word, and Excel. Ability to interact effectively with patients, administration, faculty, and staff. Handle information with high level of confidentiality. Considerable knowledge of standard concepts, practices, and procedures within a field. Relies on limited experience and judgment to make decision, plan and accomplish goals. Minimum 1 year of customer service. Strong interpersonal skills. Bachelor's Degree. Experience in clinical background setting (LPN, MA) with case management experience. BENEFITS Medical/Dental/Vision/Short Term Disability Company paid long term disability Life insurance 401K Plan Standard Paid Holiday's Vacation and Sick Time Amazing Team & Atmosphere

Borinquen Medical Centers is based in Miami, Florida and is seeking to hire a APRN to join our Pediatrics team. The APRN will be responsible for managing the daily operations related to nursing care in line with clinical practice standards. Tasks and Responsibilities Oversees clinical nursing care, ensuring compliance with established regulations and standards including quality assurance, confidentiality, and medical record documentation Provides direct supervision to Pro-time Nurses and clinical staff, ensuring appropriate assessment and treatment of patient health. Serves as key problem-solving resource for staff on patient issues. Studies patient needs/trends and suggests solutions to ongoing patient care problems. Collaborates with Quality Director on development and implementation of Patient Centered Medical Home and Quality initiatives. Collaborates with Branch Satellite Director on development and implementation of clinical department's goals, policies, procedures, quality assurance plan, and work standards. Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary. Ensures the clinic is staffed appropriately. Assists in the recruiting, hiring, orientation, development, competency testing, education, certification and evaluation of clinical staff. Establishes and maintains an efficient and responsive patient flow system. Oversee and approves medical supply inventory. Supports and upholds established policies, procedures, objectives, quality improvement, safety, environmental and infection control, and codes and requirements of accreditation and regulatory agencies. Handles patient, doctor and staff complaints. Fill out incident reports for staff and patients for doctors to sign off on. Conduct fire/tornado drills. Conduct Code Blue drills to make sure patients know what to do. Oversee all appearance of the office, cleanliness, wear and tear and repair. REQUIREMENTS Required: BSN from accredited school of nursing, MSN preferred. State of Florida APRN license. Ongoing BLS certification. Preferred: Preferred coursework in health care administration. Required: Minimum five years of professional nursing experience including two years supervisory-level experience, preferably in medical practice setting. Must be Board Eligible or Certified in a primary care specialty. Bilingual preferred. Strong interpersonal skills. Handle the information with high level of confidentiality.

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Social Services Coordinator Reports To: Supervisor, Social Services Department: Social Services FLSA Status: Non-Exempt Assist patients/visitors with the completion and submission of the ACCESS applications for Food Stamps, Medical Assistance and Medicare Saving Programs. Complete any Immigration application and translate and notarize documents. Provide general assistance to our patients in any service they require. Essential Duties & Responsibilities: Completes and submit the ACCESS applications for our patients/visitors based on the information they provide. Assists patients/visitors in create “My Access Account” Follow up on the ACCESS application until DCF (Department of Children and Families) determines their eligibility. Assists patients/visitors to make any call to DCF, Social Security Administration, Health Plan, or any other call. Helps patients/visitors to request or activate their EBT (Electronic Benefits Transfer) card. Completes the N-400 (Application for Naturalization) or I-912 (Request for Fee Waiver Form) for our patients/visitors. Assists patients/visitors with the application for the Government Cells. Completes the application for the “American Passport” Completes all applications and handle all confidential information in an honest, ethical and professional manner. Ensures that all HIPAA standards are met. Additional Duties & Responsibilities: Ensure compliance with all company policies Completes the DCF and Cano Health consent form and obtain the patient/visitor's signature Supervisory Responsibilities: No supervisory responsibilities Education & Experience: Must have High School diploma or equivalent or years of relevant experience. Previous experience in customer service. Previous experience with DCF or other Government assistance programs preferred or Immigration Services. Microsoft Office programs experience including Excel. Knowledge, Skills & Proficiencies: Skill in operating phones, personal computer, software and other IT systems. Skill in oral communication Ability to communicate with employees, patients and other individuals in a professional and courteous manner. Ability to pay close attention to detail and to ensure accuracy of reports and data. Fluent in English and Spanish Physical Requirements/Working Environment: This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel: Work may involve some driving/traveling to assigned clinics. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

The Senior Manager of Procurement is responsible for overseeing the Procurement department and for strategic sourcing and tactical purchasing activities; directly supporting functional groups such as Operations, Clinical Administration, and IT. The Procurement Senior Manager will be responsible for utilizing strategic sourcing levers to deliver cost discounts together with enhanced service levels and working with vendor partners. Essential Duties & Responsibilities Supports the department with the expansion and improvement of logistics strategies and business plans for the Medical Centers. Reports, monitors, and analyzes departmental volume indicators and statistics, including workload volumes. Plans annual department operating budget for approval. Prepares reports, monitors and reconciles expenses. Serves as a liaison between vendors, department managers and centers. Supervises distinctive projects for supply chain services and medical centers. Manages contract negotiations and renewals to maximize company- wide purchasing. Works with the regional director of operations for patients' service programs to improve quality control and conduct follow-up to guarantee the efficiency of purchasing processes. Makes applicable recommendations to facilitate and enhance department operations. Examines and organizes continuing audits of purchase orders and issues reports to confirm proper account data, costs, and processes are followed. Manages policies and procedures for Purchasing and Supply Chain Services departments. Develop and/or modify policies and procedures to better manage the supply chain process. Coordinates the orientation and addresses new hires regarding Supply Chain process and the distribution of passwords for new staff. Provides training for new medical center managers on proper purchasing policy and procedures. Communicates new product changes throughout the medical centers. Establishes effective communication with department heads, staff and outside vendors to safeguard proper department operations. Additional Duties & Responsibilities Full comprehension of office management systems and procedures Exemplary planning and time management skills High level verbal and written communications skills Discretion and confidentiality is mandatory Other duties/responsibilities may be assigned to the position. Supervisory Responsibilities Supervises Procurement personnel Education & Experience Bachelor's Degree is preferred. Three-five years of experience in materials management as an Operations or Purchasing Manager or similar experience. Three-five years of computerized inventory management systems experience. Excellent knowledge of MS Office (Power Point, Excel & Word) Knowledge, Skills & Proficiencies Demonstrated ability to analyze and interpret spend and cost data, research market trends, identify best practices, and manage supporting contract development activities. Experience running multiple requests for proposal's and savings projects concurrently with the ability to prioritize to meet deadlines. Desire and ability to take full ownership of projects and produce high quality work. Exceptional problem-solving and analytical skills. Ability to work effectively, maintain composure and make decisions in stressful situations. Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines. Fluent in English and Spanish. Tools & Equipment Used Computer and peripherals, standard and customized software applications and tools, and usual office equipment. Physical Requirements/Working Environment This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel Work may involve some driving/traveling to assigned clinics.

Borinquen Medical Centers is based in Miami, Florida and is seeking to hire a full-time Medical Assistant to join our team. The position of Medical Assistant performs assistance in the examination and treatment of patients under general supervision. TASKS AND RESPONSIBILITIES Assists with direct patient care procedures and related tasks; checks in patients, assists in obtaining patient histories, takes vital signs, prepares charts, and assists with medical examinations. Maintains stocks of medical supplies as necessary in the exam rooms. Interviews patients, measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and records information, including week of pregnancy, if apply, and document on patients' charts. Educates and advises patients on specified medical issues within established parameters. Practices safety, environmental, and/or infection control methods. Perform finger sticks, pregnancy tests, rapid flu or strep, urine dipsticks. Performs standing orders as approved by department and in accordance with policy and procedures. Records Quality and HEDIS measures in electronic record Prepares treatment rooms for examination of patients. Administers basic immunizations when approved by physician including proper immediate documentation; Administer basic oral therapies under direct order from physician when applicable including proper immediate documentation. Works and completes tasks in electronic medical record system in a timely manner. Translate when necessary. Reports directly to Clinical Manager and assistant manager as unusual problems arise; Support staff in assigned project based work. REQUIREMENTS High School Diploma, or equivalent. Medical assistant certificate CPR Certification 0-2 years of experience in a related field. Bilingual preferred. Strong interpersonal skills. BENEFITS Medical/Dental/Vision/Short Term Disability Company paid long term disability Life insurance 401K Plan Standard Paid Holiday's Vacation and Sick Time Amazing Team &Atmosphere

X-Ray Technician Reports To: Manager, Radiologic Services Department: Diagnostic Imaging - X-Ray FLSA Status: Non-Exempt The X-Ray Technician will complete the imaging examination according to the study protocol and company policies. Essential Duties & Responsibilities: Performs examination according to study protocols for each individual study. Provide explanations of examinations, answering questions and offer chaperones to patients in accordance to the company's policies and procedures. Maintains professional and technical knowledge through continued education; training and interaction to other radiology technicians. Maintains safe and clean working environment by complying with procedures, policies, and OSHA regulations. Prepares patient for radiological procedure by positioning patient; adjusting immobilization devices; moving equipment into specified position; adjusting equipment controls to set exposure factors. Minimizes radiation to patient and staff by practicing radiation protection techniques, using beam restrictive devices, patient shielding, and knowledge of exposure factors. Protects patients and employees by adhering to company's policies and procedures. Maintains production and quality of radiographs by following established standards and procedures; observing radiographic results; making necessary adjustments. Provide all proper electronic and paper documentation according to the company's policies and procedures. Contributes to team effort by accomplishing related results as needed. Performs other duties as assigned such as welcome eligible participants to the study, facilitate completion of the study questionnaire and review patient inform consents forms with participants. Additional Duties & Responsibilities: Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, activities may change at any time with or without notice and be subject a 30, 60, 90-day review. Supervisory Responsibilities: No supervisory responsibilities. Education & Experience: Certificate or Associates degree from a credited radiologic program. Valid Florida Radiologic Technologist License (ARRT) Knowledge and understanding of Fluoroscopy procedures Two (2) years of experience in a clinical setting with direct patient care. Proficient with Google applications, MS Word, Excel, data entry, internet and email application. Knowledge, Skills & Proficiencies: Skill in operating phones, personal computer, software and other IT systems. Attention to detail Skill in oral communication Ability to communicate with employees, patients and other individuals in a professional and courteous manner. Ability to pay close attention to detail and to ensure accuracy of reports and data. Proficiency in English and Spanish Tools & Equipment Used: Computer and peripherals, standard and customized software applications and tools, and usual office equipment. Physical Requirements/Working Environment: This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel: Work may involve some driving/traveling to assigned clinics. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

It's rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us. The Health Center Manager leads daily operations of a clinic, ensuring efficient, high-quality, and patient-centered care. This role oversees clinical, administrative, and financial functions to support organizational goals and optimize patient experience. The Manager is responsible for team leadership, regulatory compliance, operational excellence, and the alignment of clinic performance with value-based care (VBC) metrics and strategic objectives. Essential Duties & Responsibilities Clinical & Operational Oversight * Ensure smooth daily clinical operations, optimizing provider schedules and patient flow. * Monitor visit types (e.g., AWV, TOC, chronic care) and coordinate team huddles to close care gaps. * Supervise EMR workflows, encounter closures, and documentation accuracy. * Oversee safety standards (OSHA, HIPAA, CLIA) and ensure readiness for emergencies and drills. Administrative & Financial Management * Reconcile daily collections (cash, card, copays), close billing days, and manage petty cash. * Oversee clinic expenses in Oracle and ensure financial protocols are followed. * Audit scheduling, coverage, interpreter/transportation needs, and room availability. * Lead end-of-day reviews and escalate critical issues to leadership. Compliance, Safety & Quality * Lead regulatory compliance efforts, including HIPAA, OSHA, infection control, and vaccine storage. * Monitor quality dashboards (e.g., no-show rates, vaccination tracking, HEDIS metrics). * Lead incident reporting and corrective actions. * Serve as site leader for emergency response protocols. Patient Experience & Retention * Ensure seamless check-in/out and front desk operations. * Resolve complaints efficiently and maintain high satisfaction scores (e.g., Google Reviews). * Oversee new patient onboarding, portal use, and patient education. * Support non-compliance and disenrollment workflows. Value-Based Care & Strategic Initiatives * Analyze performance trends and implement strategies to meet VBC contract goals. * Collaborate with care teams and regional leaders to optimize clinical and financial outcomes. * Participate in quality improvement workgroups and advocate for operational tools and resources. * Community Engagement & Growth * Partner with Growth team for clinic tours and onboarding of new patients. * Support patient retention efforts and high-touch engagement strategies. * Address Social Determinants of Health (SDoH) by coordinating with care managers and community resources. Performance * Metrics HEDIS, STAR, and CAHPS scores * Risk Adjustment / RAF accuracy * Patient satisfaction and retention * Visit capacity and no-show rates * Hospital and ED utilization reduction * Clinical documentation and care plan completion Additional Duties & Responsibilities * Timekeeping & Attendance Management * Oversee the accurate and timely submission of employee timesheets, ensuring compliance with organizational policies and labor regulations. * Maintain and monitor the PTO (Paid Time Off) calendar, ensuring appropriate staffing coverage and alignment with operational needs. * Coordinate with HR and payroll departments to resolve discrepancies and ensure accurate tracking of hours worked and leave balances. * Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related inquiries. * Oversee the full employee lifecycle for direct reports, including hiring, job and compensation changes, and offboarding activities. * Collaborate with regional leadership to support organization-wide initiatives and implement strategic goals at the center level. Supervisory Responsibilities * Team Leadership & Development * Hire, train, and manage front desk staff, MAs, and referral coordinators. * Conduct regular 1:1s, huddles, and performance reviews. * Foster a culture of accountability, service excellence, and staff engagement. * Identify training needs and manage performance improvement plans. Education & Experience One of the following is required: * High School Diploma with 5+ years of relevant experience (healthcare or similar service industry). * Associate Degree with 3+ years of relevant experience. * Bachelor's Degree in Healthcare, Business, or Public Administration with 2+ years of relevant experience. * BLS Certification, be able to respond to medical emergencies (Preferred). Knowledge, Skills & Proficiencies * Technical & System Proficiency * Electronic Medical Record (eCW) - superuser level * Ring Central - communication systems * Workday - HR and team management * Oracle - financial/expense tracking * Power BI, Excel, Word, Teams, PowerPoint * Healthcare portals (e.g., Availity, payor systems) * TripMaster - transportation scheduling * Compliance tools (e.g., NAVEX) * Ticketing systems (e.g., Cano.Net) * Key Competencies * Strong leadership and coaching skills * Excellent communication and conflict-resolution abilities * Patient-first mindset with a hands-on leadership style * Proactive problem-solving and escalation judgment * Deep understanding of VBC and population health goals * Comfortable working in fast-paced, team-based environments Behavioral Expectations * Advocate for your patient as a family member * Reach out to patient post hospitalization/emergent event/concerning labs and document in eCW, as needed to support clinical * Greeting patient warmly and address them by their preferred name * Assist physically if patient needs assistance * Touch base/collaborate with Medical Assistant/Provider frequently to keep an eye on schedule * Partners with her clinic team- optimize the working partnership * Support your associates around the clinic to support the team when asked and available * Bilingual (English and Spanish) preferred. Job Requirements Physical Requirements This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Conditions Work will involve constant driving/traveling to assigned clinics/territories. Travel Required Amount of Expected Travel Details Yes 0-25% Flexibility to travel to clinical sites as needed. Tools & Equipment Used Computer and peripherals, standard and customized software applications and tools, and usual office equipment. Disclaimer The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Join our team that is making a difference! Please see Cano Health's Notice of E-Verify Participation and the Right to Work post here

Cano Health is a rapidly growing operator of healthcare centers specializing in Senior Care and Primary Care for all ages. We are a vibrant company culture founded on the pillars of family, wellness, and service, operating in Florida, Texas, Nevada, and Puerto Rico. As the organization continues to grow, it will be important to retain the best of the company's entrepreneurial culture and combine it with an awareness of the operational rigor needed in a more distributed, complex healthcare environment. Be part of a diverse team of talented professionals, united in their vision of achievement and professional growth that makes Cano Health the nation's leading health care services provider. At Cano Health we are working to be the most patient-centric company in the industry. To get there, we are currently looking for Call Center Agents who will be responsible for incoming and outgoing customer-patient calls. Make use of company policies to solve customer and patient issues and directing calls to the managerial team when necessary. Essential Duties & Responsibilities Schedule, confirm and reschedule patient appointments- review appointment date, time, location, and provider with the caller. Answer telephone promptly and in a polite and professional manner. Direct calls to other departments as needed. Making and confirming patient transportation appointments. Answer general member questions regarding our programs, services and benefits. Handle incoming calls for our publications, television advertising, and marketing for potential members. Informs callers of current events and/or services provided. Answer incoming customer - patient phone calls and take appropriate action for each call Making and confirming patient medical and transportation appointments. Make a minimum of 80 calls or more between incoming and outgoing calls Make a minimum of 10 appointments daily Must obtain a minimum of 90% in Quality Assurance Observation. Attend mandatory training sessions to stay updated on product, services, benefits, or company policy changes. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input Follow all company policies and procedures. Education & Experience High school diploma or GED required Knowledge, Skills & Proficiencies Skilled in operating phones, personal computers, software such as (ECW, CRM, Zoiper, MD Vita, Care Tracker) and other IT systems. Ability to communicate with associates, patients, and other individuals in a professional and courteous manner. Ability to pay close attention to detail and to ensure accuracy of reports and data. Strong phone and verbal communication skills along with active listening. Must be available to work some holidays and weekends. Strong computer skills Excellent interpersonal communication skills Compensation and Benefits Competitive Salary Excellent Health, Dental and Vision Benefits 401K PTO Dedicated, motivated team and chance to be part of one of the nation's leading health care services provider High-end work environment For more details, please visit ******************

It's rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us. Develop, implement and deliver daily wellness activities that take place at the Wellness Center, to include music and dancing, nutritional and educational courses, and fitness center activities. The Wellness Coordinator typically welcomes members and/or visitors and works to ensure that they have a safe and enjoyable experience. The Wellness Program Coordinator facilitates health, wellness and recreational programs for a Senior Population (65+ years). Duties & Responsibilities Essential Duties & Responsibilities * Plan, and lead activities and programs that enrich the lives of Cano Health patients. * Create structured curriculums designed to engage Cano Health patients in health, wellness and social activities. * Greet and interact with members and/or visitors as they enter and exit the wellness center. * Maintain a calendar of activities and events that are designed to provide Cano patients with a positive, fun-filled and engaging experience. * Keep accurate attendance in eCW for all patient, following the workflow as required. * Educate and enforce fitness center rules and regulations * Ensure each patient signs the fitness center waiver, if applicable. * Perform set-up and clean-up responsibilities for each activity, including equipment used. * Develop and maintain relationships with local senior centers and health plans to establish an active network of resources. * Notify manager and facilities department of any incidents or repairs needed. * Complete accident/incident reports and submit to manager within 24 hours of the incident. * Communicate hours of operation and promote class participation to patients. * Provide patients with information regarding benefits and activities of Wellness Center. * Arrange for transportation for patients attending the Wellness Center as needed. * Ensure necessary inventory of items needed at the Wellness Center is kept. * Follow departmental safety, personnel, and administrative policies, procedures and ordinances. * Follow all company policies and procedures, ensuring uniform and personal appearance are clean and professional. Additional Duties & Responsibilities * Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Supervisory Responsibilities * No supervisory responsibilities Education & Experience * High school diploma or GED minimum. * One to three years' experience in recreation, physical fitness facility, country club or customer service industry. * Basic Life Support (BLS) Certification required; must maintain active certification throughout employment. * First-aid training and CPR/AED certification required. Due to the physical nature of the position, the ability to set up large equipment (i.e. Spin bikes etc.) and lift at least 35 pounds. * Experience with activity or events planning is a plus Knowledge, Skills & Proficiencies * Ability to recognize safety concerns and provide a safe environment * Ability to work well and communicate effectively with patients * Excellent relationship building/people skills * Creative with a passion for health, wellness and fitness * Ability to work independently and problem solve without direct supervision. * Skilled in operating phones, personal computer, software and other IT systems. * Ability to pay close attention to detail and to ensure accuracy of reports. * Fluent in English and Spanish Job Requirements Physical Requirements This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel Requirements Travel Required Amount of Expected Travel Details Work will involve some driving/traveling to assigned clinics. Disclaimer The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Join our team that is making a difference! Please see Cano Health's Notice of E-Verify Participation and the Right to Work post here

The physician will provide health care for individuals in the Clinic commensurate with training and in accordance with the general policies and standards of practice, as established by the clinic. Delivers care appropriate for center with a multicultural patient population. Elicits detailed patient histories and conducts complete physician examinations. Reaches diagnosis and orders appropriate laboratory tests and referrals, etc., as well as counsels patient and family on health and disease. Duties & Responsibilities Essential Duties & Responsibilities The Physician reports directly to our Medical Director and are primarily responsible for the provision of high-quality medical care to our patients. Provide all physician care generally provided at a family practice or managed care facility. 100% Outpatient - No Call Medicare Advantage patient population Education & Experience Doctor of Medicine degree (MD) or Doctor of Osteopathic Medicine (DO) and valid unencumbered license to practice the profession Must be Board Certified or Board Eligible in Internal Medicine or Family Medicine Current active Federal and Unrestricted State DEA License Fluent Spanish a plus!