Technical Support Technician jobs at Canon - 6428 jobs
Technical Printer Support Representative I (Inkjet)
Canon Solutions America 4.6
Technical support technician job at Canon
About the Role Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technicalsupport. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction. This position offers: - Remote work style - Various scheduling options - Paid orientation and training - Benefits (medical, vision, dental, life insurance, and disability) - Company-paid holidays - Paid time off: personal, vacation, and sick time - 401(k) with company match - Employee assistance program - Tuition reimbursement - Employee discounts - Pay differentials Available Schedules: Mon - Fri | 9:00 am - 5:30 pm EST Mon - Fri | 9:15 am - 5:45 pm EST Mon - Fri | 9:30 am - 6:00 pm EST Mon - Fri | 9:45 am - 6:15 pm EST Compensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differential
Your Impact
As a Canon Technical Printer Support Representative I, you'll: - Provide positive and professional technicalsupport to Canon customers via phone, email, and chat - Analyze complex issues to answer questions, troubleshoot, and advise on solutions - Promptly identify, research, and resolve customer inquiries using all available software and network tools - Interact with customers and team members simultaneously to expedite call resolution - Make prompt, accurate business decisions that mutually benefit the business and the customer - Document interactions and resolutions in our easy-to-use applications - Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website
About You: The Skills & Expertise You Bring
* High school diploma or equivalent - Previous customer service or call center experience - Demonstrated knowledge of PC operating systems such as Windows and/or MAC - Intermediate to advanced level skills with internet navigation, instant messenger tools, and email - Keyboarding and MS Office proficiency - Ability to work independently and manage time effectively - Strong communicator with active listening skills and proficiency in English - Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment - Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time - Dependable, punctual, and consistent attendance is a must for this position - A reliable high-speed internet connection and a workspace free from noise and distractions This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.
Company Overview
Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.
Statement of Policy on Equal Employment Opportunity
Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon's policy is to:
Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
Base decisions on employment so as to further the principle of equal employment opportunity.
Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.
Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation
Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at **************, Eastern time from within the US. For all other reasonable accommodation requests, please call ************. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Canon ITS is a tobacco-free work environment.
Notice to Recruiting Firms/Agencies
Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter.
Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law, click here #CITS
Workstyle Description
Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs. Responsibilities As a Canon Technical Printer Support Representative I, you'll: - Provide positive and professional technicalsupport to Canon customers via phone, email, and chat - Analyze complex issues to answer questions, troubleshoot, and advise on solutions - Promptly identify, research, and resolve customer inquiries using all available software and network tools - Interact with customers and team members simultaneously to expedite call resolution - Make prompt, accurate business decisions that mutually benefit the business and the customer - Document interactions and resolutions in our easy-to-use applications - Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website Qualifications - High school diploma or equivalent - Previous customer service or call center experience - Demonstrated knowledge of PC operating systems such as Windows and/or MAC - Intermediate to advanced level skills with internet navigation, instant messenger tools, and email - Keyboarding and MS Office proficiency - Ability to work independently and manage time effectively - Strong communicator with active listening skills and proficiency in English - Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment - Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time - Dependable, punctual, and consistent attendance is a must for this position - A reliable high-speed internet connection and a workspace free from noise and distractions This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.
$15-15.5 hourly Auto-Apply 8d ago
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Softwareentwickler Remote (m/w/d)
Dell 4.8
Hopkinton, MA jobs
Senior Software Engineer
The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics - all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.
Join us to do the best work of your career and make a profound social impact as a Senior Software Engineer on our Software Engineering Team in Hopkinton, Massachusetts or Research Triangle Park, North Carolina .
As a Senior Software Engineer, you will develop advanced and innovative algorithms, considering efficiency, performance, and data reduction opportunities, and debug highly distributed, multi-threaded complex systems. You will be part of an exciting team of senior developers and architects who are working on new business-critical initiatives and the core Data Path of Dell Technologies' leading midrange storage product. The team you will work with is tasked with modeling, developing, debugging, and analyzing performance on the enterprise storage system.
Responsible for the development and maintenance of data path software for Dell's storage product in a scrum team-oriented environment
Contribute to the design and architecture of new features according to the product owner and customer requirements
Develop, review and implement test cases for software products and systems
Triage and debug different issues found by testing and in customer cases
Storage Array, distributed systems ( multi-threading, locks, scheduling ), storage technologies (SAN, NAS, RAID, snapshot, replication), networking, device drivers, clustering, etc.
~ Strong in Object-oriented design, C/C++ and Python programming skills and strong debugging skills using gdb
~ Strong Linux/Windows kernel programming skills
~ Bachelor's / Master's degree in computer science or related field
Knowledge and expertise in file systems and data recovery development
Experience with Agile and Scrum methodology
Hands-on experience in applying Artificial Intelligence (AI) within enterprise storage environments. AI-driven solutions for storage optimization, predictive analytics, or intelligent data management in large-scale systems
If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Read the full Equal Employment Opportunity Policy here .
$53k-65k yearly est. 1d ago
Softwareentwickler (m/w/d) Remote
Dell 4.8
Hopkinton, MA jobs
Senior Software Engineer The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics - all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.
Join us to do the best work of your career and make a profound social impact as a Senior Software Engineer on our Software Engineering Team in Hopkinton, Massachusetts .
As a Senior Software Engineer, you will be responsible for designing and developing high-quality software for the PowerMax storage array. You will work within agile teams in the PowerMax Orchestration Services group to build and enhance software that manages configuration, installation, and maintenance of our industry-leading PowerMax storage systems.
Contribute to the design and architecture of new or re-engineered software requirements
Develop, review, debug, fix and test code for our new and/or updated software requirements
Develop, review and implement test strategies for our new and/or updated software requirements
Solid knowledge of the JAVA programming language development stack; Python programming language; Windows operating system, and relevant tools and utilities.
~ Capacity to achieve proficiency of new tools, languages and operating systems with training and on-the-job experience
~bachelor's degree or equivalent experience
Experience of working in scrum or agile teams
If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Read the full Equal Employment Opportunity Policy here .
$53k-65k yearly est. 1d ago
Desktop Support Specialist
I.T. Solutions, Inc. 3.9
Richmond, CA jobs
Long Term Contract
Onsite at Richmond, CA. Can be Remote on Friday's (Occasional travel to Brisbane Site Needed)
Our client is seeking a Temporary Desktop Support Specialist (CONTRACT). The primary responsibility will be to provide technical assistance and support for queries and issues related to computer systems, software, and hardware. Equipment support includes tablets, computers, mobile devices, printers and other end-user hardware and software, as well as audio/visual equipment. The Specialist executes client device installation, repair, and upgrades to ensure optimal performance. The Specialist will provide in person or remote support in a timely and accurate fashion while adhering to all corporate processes and procedures. Level will be determined by skills, experience, and education.
ESSENTIAL FUNCTIONS:
Respond to Service Desk tickets and serve as the first point of contact for technical issues over the phone, via email or in-person.
Capture/Gather information, perform initial troubleshooting to resolve issues utilizing documented processes and procedures.
Adhere to processes to perform triage and escalation of incidents and service requests in a timely manner.
Utilize ticketing system to document resolutions and prioritize requests while adhering to deadlines and Service Level Agreements
Consistently and successfully perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions.
Determine and execute the best solution for the issue based on available information and details provided by users.
Properly configure and deploy hardware and software.
Standardize and automate processes using scripting technology.
Oversees system image management to align with company security guidelines or SOP (standard operating procedure).
Responsible for the maintenance and creation of software packages & security patches
Plans and implements system automation as required for better efficiency.
Identity Access Management (Account creation and deactivation)
Participate in IT Projects and team efforts.
EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS:
2+ years of experience as a Service Desk Specialist.
Above average understanding of computer systems, mobile devices, and other technology products.
Ability to diagnose and resolve basic technical issues, as well as, researching new ones.
Working knowledge of MS Active Directory, Office 365 administration, Microsoft Office Suite, Windows, and PC hardware.
Experience working with BOX, Okta, Zoom, SharePoint, and MDM solutions.
Excellent organizational, communication, time management, problem-solving, and customer-service skills.
Ability to understand and execute technical manuals, documentation, and guides.
Must have strong customer service skills, including ability to listen, interpret and explain IT related issues,
and concept in non-technical terms.
Must possess excellent verbal and written communication skills.
Team-orientated and available for evening/weekend work when necessary.
Computer-related qualifications and certifications will be viewed favorably.
CompTIA A+ (Plus) certification preferred.
Must be able to lift up to 50 lbs.
OTHER QUALIFICATIONS:
Great emphasis on customer service.
Ability to multitask in a fast-paced environment.
Experience with supporting audio video events preferred.
Familiarity with various compliance / regulatory laws (i.e., SOX, HIPAA, PCI, etc.).
Experience working in a laboratory environment preferred.
Will need to be able to work onsite at the Point Richmond facility and work onsite at our Brisbane facility potentially 1 day per week.
The salary range provided for this contract role represents our good faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package.
I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$41k-55k yearly est. 23h ago
IT Field Support Technician
CTG 4.8
Nashville, TN jobs
CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment.
Job Title: Field Services Technician (Desktop Support)
Location: Onsite -Nashville, TN
Employment Type: Full-Time-ongoing contract role
Experience: (1-2 years or relevant technical training)
Pay: $45,000/yr
Salaried and Hourly options available
Hours: Different shifts available at several sites in the Greater Nashville area
Position Summary:
Key Responsibilities:
Client Build Support
- Image desktops and laptops with Office 365 and other required software.
- Troubleshoot and resolve imaging issues.
- Install and configure end-user software and tools.
- Validate system builds to ensure readiness for deployment.
End User Support
- Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.
- Map and troubleshoot printers, network drives, and connectivity issues.
- Confirm resolution with end users and escalate unresolved issues per client procedures.
Actions and Results
- Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
- Maintain clear and professional communication with customers.
- Perform basic hardware maintenance and component replacement.
- Track and manage inventory of IT equipment.
Required Skills and Qualifications:
- Basic knowledge of desktop/laptop hardware, software, and operating systems.
- Familiarity with PC imaging and operational programs.
- Experience working within SLA frameworks and escalation protocols.
- Strong interpersonal and organizational skills.
- Basic understanding of workstation backups and restores.
- Solid communication skills across all organizational levels.
- Familiarity with Microsoft 365 troubleshooting.
- Preferred: A+ Certification or equivalent technical certification.
Ideal Candidate Profile:
- 1-2 years of experience in desktop support or equivalent technical training.
- Eager to learn and grow in a fast-paced IT support environment.
- Comfortable working independently and collaboratively.
- Reliable, detail-oriented, and customer-service focused.
Vaccination Requirements
Varicella )2 doses or positive titer)
Measles
Mumps
Rubella
Hepatitis B or declination form
Tdap w/in 10 yrs
Seasonal Flu Vaccine
and Negative TB test
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
$45k yearly 3d ago
Avaya / Technical Support
MRCC 4.1
Evansville, IN jobs
Part Time Role !
Tier: Avaya Tier 2 Onsite Technician
Assignment Dates: 2/9-2/12 & 2/16-2/20 with a potential Saturday 2/13
Shift: 8:00 AM to 5:00 PM
Open Positions: 10
Need Candidate by: 1/14 if possible at latest 1/19
Tier: Avaya Tier 3 Onsite Technician
Start Date: 2/9/2026
Assignment Dates: 2/9-2/12 & 2/16-2/20 with a potential Saturday 2/13
Location: 3700 Washington Ave, Evansville, IN 47714
Shift: 8:00 AM to 5:00 PM
Open Positions: 2
Need Candidate by: 1/14 if possible at latest 1/19
Must be comfortable using hand-tools.
The task is to complete/capture all end-point devices on floor plans and workbook.
Travel:
No out of state travel is expected initially. These resources should be sourced locally to the job site. If they prove themselves and develop the required skills, they may be considered for Tier 2 roles with travel.
Tools Required:
Basic hand tools (no advanced telecom tools required)
$69k-99k yearly est. 5d ago
Technical Specialist - Triage Operations
Perennial Resources International 4.1
Orangeburg, NY jobs
Contract
Orangeburg, NY, Totowa, NJ, Dayton, NJ
Responsibilities:
Improve operational efficiency by championing standardization and innovation
Utilize good technical, multitasking and interpersonal skills to help drive outages to resolution
Be ambitious, able to work independently & in a team environment under deadlines
Be process-oriented and help develop runbooks and other technical documentation
Stay up to date with new technologies, identifying those technologies/strategies that can help the company's automation efforts
Requirements:
2+ years of: computer operations background, understanding of data centers, and data communications and experience working with Unix/Linux (RHEL/Ubuntu, etc.)
A Degree in Computer Science, Engineering, Mathematics, similar field of study or equivalent work experience
Experience working with Salt or Ansible for orchestration (preferably Salt)
Excellent written and verbal communications interpersonal and customer service skills
Working knowledge of: Jira concepts and SDLC framework
Experience providing and automating day to day systems administration duties; Shell (Bourne), Perl, or Python scripting abilities
Experience with open-source metric analytics & visualization tools (such as Grafana, Splunk, and Humio) and multiple open-source automation and management tool-set knowledge (includes: Chef, Ruby, GitHub, Salt, Artifactory, etc., to name a few)
$77k-111k yearly est. 23h ago
Service Desk Technician
Nystec 4.5
Rome, NY jobs
DescriptionAbout Us:
NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We're independent and vendor-neutral, so we have our clients' best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.
About the Role: As a Service Desk Technician, you'll be the go-to resource for employees seeking IT support. You'll troubleshoot everyday technical issues, resolve problems quickly, and escalate complex cases when needed. This role keeps our IT operations running smoothly through efficient ticket management, clear documentation, and exceptional customer service. Key Responsibilities
First-line support - Respond to user inquiries and technical issues via phone, email, chat, or NYSTEC's internal ticketing system.
Troubleshooting - Diagnose and resolve common hardware, software, and end user issues. Provide step-by-step guidance to end users to remediate issues and leverage NYSTEC's remote support tools as needed.
User Account Administration - Manage user accounts, access permissions, and licensing. This includes creating new accounts, resetting passwords, modifying permissions, and supporting onboarding and offboarding activities.
Escalation - Route complex or unresolved issues to higher-level IT support or specialized teams.
Documentation - Maintain accurate records of support interactions and contribute to internal knowledge base articles.
Collaboration - Partner with the Corporate Information Security (CIS), Business Information Systems (BIS), and IT Project Management Office (PMO) teams, to support a secure and modern workplace strategy.
Inventory and Asset Management - Maintain accurate records of devices, hardware, and software.
Manage Help Desk Tickets - Use NYSTEC's internal ticketing system to track, prioritize, and resolve user requests.
Service Requests - Process requests for new software, system access, and other IT-related services in a timely manner.
About you: Required Qualifications
Strong understanding of computer hardware, software, networks, and operating systems.
Ability to troubleshoot technical issues and to provide clear, step-by-step user guidance.
Excellent communication and customer service skills and the ability to support end-users with patience and professionalism.
Excellent documentation and critical thinking skills.
Possesses strong computer skills, including experience using Microsoft applications (e.g., Azure, Project, PowerPoint, Word, Excel, Outlook, Visio, SharePoint) or equivalent.
Preferred/Desired Qualifications
Information Technology Infrastructure Library (ITIL) Foundation: Focuses on IT service management (ITSM) best practices.
Computing Technology Industry Association (CompTIA) A+ (or ability to obtain within 12-18 months).
Microsoft 365 Certified: Fundamentals (or ability to obtain within 12-18 months).
Education and Experience
Associate degree in IT or a related field and one to two years of IT support or related technical experience.
An equivalent combination of advanced education, training, and experience will be considered.
The target base salary for this position is $60,407 - $75,508 per year. When determining compensation, we analyze and carefully consider several factors, including skill set, experience, location, and job-related qualifications.
It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact
if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
Learn more about NYSTEC by visiting
***************
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$60.4k-75.5k yearly 4d ago
Coordinator, IT Vendor & Contract
Talent Software Services 3.6
Columbia, SC jobs
Are you an experienced Coordinator, IT Vendor & Contract with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Coordinator, IT Vendor & Contract to work at their company in Columbia, SC.
Primary Responsibilities/Accountabilities:
Manage key vendor and contract-related activities
Request and track vendor registrations
Assist IT Payables with required documentation
Support renewal activities for critical IT vendor contracts
Review and analyze reports for senior leadership
Collaborate with:
Chief Negotiator
IS Negotiation Team
Key vendors
Maintain and update IT vendor databases to ensure accurate workflows
Support department and vendor-related projects
Responsible for providing assistance in the acquisition, negotiation, and renewal functions related to IT vendor contracts. Register vendors for IT contracts and manage databases for IT vendor contracts.
35% Assists in the acquisition, negotiation, and renewal functions related to IT vendor contracts. Reviews, analyzes, and creates hierarchy for IT vendor agreements. Maintains and updates various IT vendor databases in support of area workflow and department projects.
35% Performs quality reviews of databases to ensure agreements are entered correctly. Works with staff to correct and advise of proper protocols.
10% Trains and assists new employees with processes and procedures of the databases. Creates work instructions, procedures, and standards for databases.
10% Requests vendor registrations from new and established vendors and assists IT Payables with finalizing the required documentation.
10% Creates, reviews, maintains, and completes various reports for management.
Qualifications:
Excellent organizational skills and quality research skills. Excellent verbal and written communication skills. Demonstrated skills to work with and assist others. Ability to acquire in-depth knowledge of department functions, procedures, and workflow. Analytical or critical thinking skills. Good judgment skills. Ability to handle confidential or sensitive information with discretion. Ability to work in a team environment and prioritize work effectively. Ability to assist in the preparation, documentation, and presentation of management recommendations.
Required Software and Other Tools: Microsoft Office.
Required Education: Bachelor's Degree
Degree Equivalency:
4 years of job-related work experience, or
Associate's degree plus 2 years of job-related work experience
Required Work Experience: 4 years of project coordination or related work experience
Fast-paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
Vendor Management experience
Experience communicating with executive-level management
ServiceNow experience
Preferred:
4 years of project coordination or other related work experience including 2 years of paralegal, legal assistant, or contracts experience.
Preferred Software and Other Tools: Smart Cloud Control Desktop
Fast-paced department supporting a wide range of customers across client and multiple lines of business
High-volume workload with tight deadlines
Peak periods include:
End of quarters
End-of-year renewal cycles
Occasional overtime may be required to meet critical deliverables
Collaborative, close-knit team culture
Inclusive and respectful work environment that values diversity
Strong partnerships with teams across the AIMS organization
$46k-66k yearly est. 3d ago
Tech Bar Analyst - Onsite IT Support Specialist
Tech Mahindra 4.3
San Francisco, CA jobs
A leading IT services provider is seeking a Tech Bar Analyst in San Francisco. The role involves assessing and resolving employee requests related to hardware and software issues. Candidates should possess a bachelor's degree and have over 5 years of relevant experience. Strong communication skills and the ability to support multiple OS environments, particularly MacOS, are essential. Comprehensive benefits including medical and paid time off are offered alongside a competitive salary between $50,000 and $55,000 annually.
#J-18808-Ljbffr
$50k-55k yearly 23h ago
Prop Load Technician - 1st Shift, Project Kuiper
Amazon.com, Inc. 4.7
Merritt Island, FL jobs
Project Kuiper is Amazons low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and weve designed the system with the capacity, flexibility, and performance to se Technician, Project, 1st Shift, Processing, Operations, Technical, Manufacturing
$39k-67k yearly est. 7d ago
Data Center Logistics Technician, DCC Communities
Amazon.com, Inc. 4.7
Fairless Hills, PA jobs
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Site Logistics Technician reviews Data Center inventory, inbound shipments, and ongoing demand to ensure that proper stock levels are maintained in the all locations to support build and repair activities. Working with the Logistics Manager, they create plans to optimize the flow of parts through their lifecycle; tracking inventory locations, movements, age, and turns. They work closely with Data Center Operations Technicians and Data Center Engineers to fulfill parts quickly and accurately. They work with Procurement and Hardware Engineering to purchase new parts and interface directly with vendors to process RMAs and receive replacements. Regular and ongoing communications with vendors to resolve issues and help them understand our business requirements necessitates a high-level communicator.
Sites Logistics Technicians perform a variety of tasks, including daily loading dock audits, receiving and stowing part deliveries, parts ingestion into a system of record, monitoring and prioritizing work using ticket requests, staging and performing parts transfers, maintaining RMA eligible material, and providing consistent customer service and communication on an as-needed basis. They drive Safety and Security culture by remaining compliant with all policies and following best practices.
Shift: Monday - Friday 8:00am to 4:30pm
Physical/Environmental Requirements:
Requires standing, sitting, and walking for prolonged periods of time
Assist in loading and unloading shipments
Occasionally exposed to cold or hot weather
Work with and/or around moving mechanical parts
Temperatures can vary between 60 and 90 degrees, and will occasionally exceed 90 degrees
Must be able to lift loads of up to 39 pounds and carry them for short distances
Continuously climb and descend stairs safely (applies to sites with stairs)
Regularly walk, stand, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl
Reach and stretch to position equipment and fixtures while maintaining balance
Push or pull heavy objects into position
Key job responsibilities
Data entry on a computer and resolving questions from peer organizations
Ensure that all billing associated with the Inventory supply chain is accurate, validated and ready for processing
Assembling, addressing, stamping and arranging for the shipment of merchandise and materials
Assist in daily scheduling of deliveries and pick-ups to and from production locations
Keep precise records of all commodities going in and out of company
Understand all aspects of production, adhere to strict safety standards, maintain very high quality, and be willing and able to work on powered equipment (i.e forklift or cherry picker).
About the team
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
2+ years of logistics operations experience
1+ years of shipping & receiving, inventory and warehousing practices experience
1+ years of material forecasting experience
Preferred Qualifications
3+ years of logistics experience
Experience in a data center or other critical environment
Experience in process improvement
Experience leading and managing a team
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $48,600/year in our lowest geographic market up to $104,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
$48.6k-104.1k yearly 2d ago
Administrative Services Technical Support Specialist
Opengov 4.4
San Francisco, CA jobs
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
Job Summary:
The TechnicalSupport Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems.
This entry-level position is designed for individuals eager to learn and grow within a fast-paced environment. You'll receive hands-on training, mentorship, and clear pathways for advancement.
The TechnicalSupport Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email. The TechnicalSupport Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training.
Responsibilities:
Provide customer technicalsupport via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.
Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.
Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations.
Triage customer reported incidents for severity, urgency and content to ensure consistency and quality.
Perform research across various tools to determine if the incident is a known issue or defect.
Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce.
Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies.
Contribute to the existing knowledge base to support customer self-service and training.
Participate in scheduled training sessions to learn internal and proprietary technologies.
Utilizing AI tools to service more customers faster with higher quality.
Requirements and Preferred Experience:
Experience in working with/troubleshooting: Data Management, ETLWorks pipeline, API data failures, CSS Coding, and/or AP Invoicing, Utility Billing, Budgeting or Procurement Products/Software
Interest in building strong interpersonal, written and verbal communication skills required.
Strong technical aptitude to problem solve and understand complicated problem statements required.
Ability to develop and maintain clear documentation for triaging, responding to, troubleshooting, and resolving issues.
Excellent organizational, time-management, and prioritization skills required.
Ability to collaborate and thrive within a team environment required.
Ability to learn new technologies and concepts quickly required.
Ability to handle multiple competing priorities required.
Must be able to work specific shifts to provide support during business hours required.
Participate in rotating on-call after business hours support required.
Experience or interest in using AI
Compensation:
$52,000 - $60,000
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
Why OpenGov?
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.
A Team of Passionate, Driven People
This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Compensation Range: $52K - $60K
Apply for this Job
$52k-60k yearly 1d ago
Data Center Technicians
NTT Global Data Centers 4.2
Mesa, AZ jobs
We're Hiring: Data Center Technicians - Mesa, AZ
Exiting news! We just opened a brand-new data center in Mesa, AZ and we are on the lookout for talented Data Center Technicians to join our team.
Why join us?
We're the 3rd largest data center company in the World
Hands-on work with cutting-edge technology
Growth opportunities in a booming industry
If you thrive in a mechanical, electrical fast paced environment, and want to be part of something big, we want to hear from you!
Location: Mesa, AZ
Apply Now!
#nttdata #datacenterjobs #mesa AZ #Phoenix #hiring #growth #joinourteam
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
Essential Duties & Responsibilities
Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies. Systems of responsibility include:
Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.
Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.
Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.
Tests performance of electromechanical assemblies and electronic voltmeters.
Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes.
Inspects parts for surface defects.
Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools.
Aligns, fits or assembles component parts, using hand or power tools.
Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control
Analyzes systems to ensure best practices for both internal and external customers
Provides feedback to DCO Engineering on the effectiveness of existing standards and processes
Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades
Works with the CF Ops Lead Technician to track and complete an aggressive preventive and predictive maintenance program
Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction.
Manages systems to avoid unplanned customer-impacting events
Works with CF Ops Lead Technician to determine maintenance requirements for mechanical, electrical, and fire life safety systems.
Performs other duties as assigned
Regular, predictable attendance is essential to satisfactory performance.
Knowledge, Skills & Abilities
Regular, predictable attendance is essential to satisfactory performance.
Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety
Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems
Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal
Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:
Chilled Water Systems
Large Centrifugal Chillers
Cooling Towers
Heat Exchangers
Water Treatment Systems
VFD's and Pumps
HVAC equipment
CRAC/CRAH's
Humidification Systems
Water heaters
Water/Air filters
BMS and PLC Controls
Emergency Standby Diesel Generator Systems
Fuel/Oil systems, 480/277 and 208/120 electrical generation and distribution
Static UPS Systems
Double Interlock Pre-Action Systems
Excellent communication skills, both written and oral
Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)
Ability to communicate effectively with customers and internal staff and effectively work in team environment
Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.
Ability to learn quickly and address issues as they arise during normal working hours or after hours.
Ability to operate in and promote a rigorous process-driven team environment
Ability to logically analyze and solve problems
Ability to effectively multi-task multiple projects
Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.)
Ability to operate electrical tools such as a multi-meter or infrared camera
Ability to operate a forklift
Regular, predictable attendance is essential to satisfactory performance.
Must be able to work on a shift which may require nights, holidays, and some weekends.
WORK HOURS/SHIFT: Monday-Friday 7:00am-3:30pm | Dayshift
Possess critical thinking and complex problem-solving skills
Physical Requirements
Primarily walking, standing, and bending with some sitting.
Ability to communicate effectively with verbal, visual and listening skills
Close visual work on a computer terminal.
Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.
Able to lift and carry heavy equipment, up to 50 pounds.
Ability to climb ladders and work on raised platform.
WORK CONDITIONS
Data Center environment with varying temperatures and loud noises.
Potential extensive daily usage of workstation or computer.
Must work on-site; no telecommuting permitted.
Special Requirements
Must be willing to be part of the after-hours notification and escalation protocol.
Must work on-site; no telecommuting permitted.
This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $33.90 - $50.90 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour' requirements.
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from *************** email address. If you suspect any fraudulent activity, please
contact us
.
$33.9-50.9 hourly 2d ago
Content Management System Specialist
TSR Consulting 4.9
Princeton, NJ jobs
84155
**Please only local candidates to Princeton NJ
**MUST have Pharmaceutical or Life Sciences industry experience
TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence.
Our client, a leading pharmaceutical company is hiring a Content Management System Specialist for a 12+ months contracting assignment.
Must have skills:
Experience with Veeva Vault PromoMats and related platforms (MLR, eWizard)
Strong understanding of content workflows and regulatory compliance
Ability to manage large-scale communications and user support
Pharmaceutical or Life Sciences industry experience, especially in promotional content management
Familiarity with regulatory review processes and compliance standards
Hands-on experience with Veeva Vault PromoMats, ServiceNow ticketing systems, ALM testing environments
Experience managing global user bases and supporting multi-country implementations
Pay: $27-28/hour W2
Location: Princeton NJ
Responsibilities:
This role manages global communications, system approvals, and user support for Veeva Vault PromoMats and related platforms
It ensures smooth operations across multiple systems, supports global user adoption, and partners with cross-functional teams to maintain compliance and efficiency in promotional content workflows
Create and distribute communications for updates and enhancements to 5,000 global users of VeevaVault
Manage tags, campaigns, and agency lists in Veeva Vault
Partner with IT to understand, test, and validate changes in UAT and Production environments
Maintain and update support guides in Review Central and Veeva Vault Resources
Serve as the sole approver for all test runs and scripts for Veeva Vault
Maintain static permission lists and control mail groups used for communications
Manage, update, and resolve access/permission issues in PromoMat
Approve ServiceNow tickets for system access across MLR and eWizard platforms
Maintain the master agency user list and support market leads in adding new countries
Assist Regulatory Ops with workflows, permissions, and profiles for external users
Work with users to provide guidance and troubleshoot workflow issues
$27-28 hourly 23h ago
Data center Technician
Delta System & Software, Inc. 4.1
Lenoir, NC jobs
Job Title- Data Center Technican
- Contract
JD
Data Center, cabling, CAT 5 CAT6
$50k-62k yearly est. 2d ago
Network Operations Center Specialist
Adnet Systems, Inc. 3.8
Greenbelt, MD jobs
The AEGIS contract has an immediate need for a Network Operations Center/System Support Specialist at NASA's Goddard Space Flight Space Center (GSFC) in Greenbelt, Maryland. The AEGIS contract provides high quality integrated communications services for secure voice, video and data solutions and services to NASA customers worldwide. This position supports ensuring that Telemetry and Command data flows for NASA's spacecraft and aeronautical missions flow smoothly.
Job Responsibilities:
* Support NASA Communication (NASCOM) at GSFC, a fully integrated 24x7 network operations center, including working non-standard shifts, weekends, holidays, and mission-critical coverage periods as required.
Monitor and troubleshoot NASA's Mission Network using a suite of network management, diagnostic, and performance-analysis tools to ensure continuous, reliable communications for mission-critical operations.
* Provide operational oversight and basic maintenance support for enterprise network equipment, including Cisco routers and switches and Juniper routers, following established configuration and change-control procedures.
* Operate and support NASA-unique communications hardware, ensuring proper functionality, timely fault isolation, and adherence to mission-specific operational requirements.
* Support day-to-day network operations by responding to alerts, analyzing anomalies, escalating issues appropriately, and maintaining situational awareness of all active mission circuits and services.
* Collaborate directly with other NASA centers, mission partners, and external customers to resolve real-time network, dataflow, and system-level issues that are unique to NASA's mission environment.
* Participate in the testing, validation, and implementation of new network services, upgrades, and technology integrations, including documenting results and providing operational feedback.
* Maintain accurate operational logs, incident reports, and shift-handover documentation to ensure continuity across a 24x7 mission operations environment.
* Adhere to NASA operational standards, security requirements, and configuration management practices, ensuring compliance with all mission and agency directives.
* Successfully complete both a written and practical certification exam covering NASCOM operations and Mission Network procedures within 180 days of hire.
* Contribute to continuous improvement efforts, including updating procedures, identifying operational risks, and recommending enhancements to tools, workflows, and monitoring capabilities.
Required Education and Experience:
* High School and four years of experience.
Desired Education:
* Bachelor's degree in a related field and 10 years of relevant experience, or a high school diploma and 15 years of relevant experience.
Skills:
Required
* Strong understanding of TCP/IP networking concepts, including routing, switching, and protocol behavior in mission-critical environments.
* Proficiency in IP addressing, subnetting, and network segmentation, with the ability to interpret and apply addressing schemes in real-time operations.
* Excellent written and verbal communication skills, with the ability to clearly document issues, coordinate with peers, and communicate with mission partners.
* Hands-on experience with industry-standard networking platforms, including Cisco, Juniper, and Ciena devices.
* Effective cross-team communicator, capable of coordinating network and customer issues with engineering, operations, and external technical groups.
* Ability to multi-task in a high-tempo operational environment, responding quickly and accurately to real-time dataflow and network anomalies.
* Willingness and ability to work non-standard hours, including rotating shifts, nights, weekends, and holidays in a 24x7 mission operations center.
* Familiarity with network monitoring and management tools, such as NNMi, Spectrum, MRTG, or similar platforms.
* Experience supporting Wide Area Network (WAN) connectivity, including troubleshooting, performance analysis, and fault isolation.
Desired
* Familiarity with standard trouble-ticketing workflows and incident management processes; currently utilizing BMC Remedy and transitioning to ServiceNow.
* Experience using data analyzers, network probes, and diagnostic/performance measurement tools to isolate and resolve complex network issues.
* Proficiency with basic network diagnostic commands, including traceroute, ping, and related utilities.
* Knowledge of WAN transport technologies, such as SONET, MPLS, and other carrier-grade protocols.
* Experience working with commercial telecommunications carriers, such as AT&T, Verizon, or equivalent service providers.
* Understanding of transmission principles and legacy transport technologies, including T1, T3, DS-3, OC-3/48, and related circuits.
* Knowledge of serial interfaces and standards, such as RS-232, V.35, and RS-449.
* Basic familiarity with Linux, including navigation, log review, and simple command-line operations.
Clearance:
* Candidate must have or be able to obtain a Public Trust with a Level of Confidence of 50 or higher.
Desired Certifications / Training:
* Holds either a current CCNA, CCNP or JNCIA
Travel (if any):
* Occasional travel to Huntsville, Alabama may be required.
$57k-85k yearly est. 3d ago
Network Analyst
Talent Software Services 3.6
Columbia, SC jobs
Are you an experienced Network Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Network Analyst for a contract-to-hire position to work at their company in Columbia, SC(Hybrid).
Primary Responsibilities/Accountabilities:
Focusing on network operations across multiple platforms, analyzes technical architecture, including hardware, software, and various configurations. Provides functional and empirical analysis related to the planning, design, installation, and implementation of the network infrastructure.
Analyzes workload, including traffic and utilization trends. Provides analytical support to team members throughout the development and implementation process. Provides feedback on commonly encountered problems and misunderstandings to enhance user documentation and/or training programs. May provide training on hardware and/or software use.
Compiles and analyzes operational data and directs tests to assist in establishing standards for new designs or modifications to existing equipment, systems, or processes. Tests and verifies hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
Confers with technical specialists and consults specifications to evaluate interface between hardware and software and operational and performance requirements of overall system(s). Interfaces with users, consultants, technical teams, and vendors for maximum guidance or on new technology to determine software and hardware installation requirements.
Ensures network compliance with audit requirements. Addresses new network vulnerabilities within audit-mandated time frames. Anticipates and mitigates potential attacks through network or other connections to ensure the security of the system. Maintains effective security/backup and disaster recovery processes and systems.
Monitors network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future. Creates and maintains process and procedure documentation.
Keeps knowledge and skills updated to keep up with rapid advancements in network technology.
Implement security remediations to strengthen the enterprise network.
Manage network migrations across large, complex environments.
Provide network support for new business applications and onboarding.
Define and optimize network structures and routing architecture.
Leverage automation (Ansible/GitHub) to enhance network efficiency.
Utilize Cisco ACI for next-generation data center networking.
Support disaster recovery initiatives to ensure uptime and resilience.
Troubleshoot and resolve complex network connectivity and security issues.
The Network Change Team manages all connectivity changes across the entire Client organization.
Team ensures security, reliability, and efficiency of the corporate network.
Highly collaborative environment focused on supporting diverse business units.
Plays a critical role in keeping business applications operational, stable, and secure.
Qualifications:
Palo Alto Firewall (Primary)
F5 (Primary)
High attention to detail with accuracy in configuration and documentation.
Strong communication skills for collaborating with cross-functional teams.
Ability to pivot between multiple tasks in a dynamic environment.
Excellent troubleshooting ability to resolve network and firewall issues quickly.
Preferred:
Cisco ACI (Next-gen networking)
Ansible (Automation)
GitHub (Version control/automation pipelines)
$53k-72k yearly est. 2d ago
Help Desk/ Field Support Engineer _ Salt Lake City, UT
Datum Technologies Group 3.5
Salt Lake City, UT jobs
Help Desk/ Field Support Engineer
Job Description & Requirements: The Field Engineer is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. This position is responsible for implementation, support and repairs of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment ( Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms. Performs, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.). Travel, on call, weekend work, and some off hour work required. Education: 2 - 4 years formal IT training or 3+ years equivalent experience. This position also prefers an A+ Certification. Basic Network/Server and application knowledge (MS Office, Outlook, etc.) is also required. Candidate must have troubleshooting skills (hardware/software) and Windows workstation and peripheral knowledge. Previous airline experience is preferred. Candidate must have excellent verbal and written skills. Must possess the technical expertise to apply relevant technical processes to appropriate business needs.
Quals--
SLC Field Engineer supporting I.T. including 47 airports, reservations facility, and multiple departments. Responsible for client I.T. operational support, repairs, and IMAC (installations, moves, adds, & changes).
Will wait for your response.
Vishnu Singh
Email : ******************
Phone : ************
$61k-98k yearly est. 2d ago
Technical Printer Support Representative I (Inkjet)
Canon USA & Affiliates 4.6
Technical support technician job at Canon
**About the Role** Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technicalsupport. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction.
This position offers:
- Remote work style
- Various scheduling options
- Paid orientation and training
- Benefits (medical, vision, dental, life insurance, and disability)
- Company-paid holidays
- Paid time off: personal, vacation, and sick time
- 401(k) with company match
- Employee assistance program
- Tuition reimbursement
- Employee discounts
- Pay differentials
Available Schedules:
Mon - Fri | 9:00 am - 5:30 pm EST
Mon - Fri | 9:15 am - 5:45 pm EST
Mon - Fri | 9:30 am - 6:00 pm EST
Mon - Fri | 9:45 am - 6:15 pm EST
Compensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differential
**Your Impact**
As a Canon Technical Printer Support Representative I, you'll:
- Provide positive and professional technicalsupport to Canon customers via phone, email, and chat
- Analyze complex issues to answer questions, troubleshoot, and advise on solutions
- Promptly identify, research, and resolve customer inquiries using all available software and network tools
- Interact with customers and team members simultaneously to expedite call resolution
- Make prompt, accurate business decisions that mutually benefit the business and the customer
- Document interactions and resolutions in our easy-to-use applications
- Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website
**About You: The Skills & Expertise You Bring**
- High school diploma or equivalent
- Previous customer service or call center experience
- Demonstrated knowledge of PC operating systems such as Windows and/or MAC
- Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
- Keyboarding and MS Office proficiency
- Ability to work independently and manage time effectively
- Strong communicator with active listening skills and proficiency in English
- Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
- Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time
- Dependable, punctual, and consistent attendance is a must for this position
- A reliable high-speed internet connection and a workspace free from noise and distractions
** This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.
**Company Overview**
Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.
**Statement of Policy on Equal Employment Opportunity**
Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon's policy is to:
Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
Base decisions on employment so as to further the principle of equal employment opportunity.
Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.
Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
**Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation**
Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at **************, Eastern time from within the US. For all other reasonable accommodation requests, please call ************. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.
**Pay Transparency Policy Statement**
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Canon ITS is a tobacco-free work environment.
**Notice to Recruiting Firms/Agencies**
Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter.
Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law,click here (********************************************************************
\#CITS
**Workstyle Description**
Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.
**Location** _US-VA-Chesapeake | US-FL | US-GA | US-IA | US-IN | US-LA | US-NC | US-NY | US-OH | US-TN_
**Company** _Canon Info Technology Services_
**Requisition ID** _33908_ **Category** _Customer Service/Support_ **Position Type** _Full-Time_ **Workstyle** _Virtual_
Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon's Pay Transparency Statement.
Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.