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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Cambridge, MA | $40,329 | $19.39 |
| 2 | Saint Paul, MN | $39,998 | $19.23 |
| 3 | Los Angeles, CA | $39,820 | $19.14 |
| 4 | Melville, NY | $38,855 | $18.68 |
| 5 | Tony, WI | $37,968 | $18.25 |
| 6 | Camden, NJ | $37,653 | $18.10 |
| 7 | Aurora, CO | $37,185 | $17.88 |
| 8 | Schaumburg, IL | $37,110 | $17.84 |
| 9 | Saint Louis, MO | $33,930 | $16.31 |
| 10 | Charlotte, NC | $32,025 | $15.40 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Senior Associate | $144,267 | $69 | - |
| 2 | Customer Service Expert | $117,525 | $57 | - |
| 3 | Customer Account Executive | $109,773 | $53 | - |
| 4 | Customer Care Executive | $102,094 | $49 | - |
| 5 | Customs Consultant | $97,374 | $47 | - |
| 6 | Customer Relationship Specialist | $77,356 | $37 | - |
| 7 | Service Consultant | $77,198 | $37 | - |
| 8 | Telephone Service Adviser | $73,412 | $35 | - |
| 9 | Telesales Representative | $70,326 | $34 | - |
| 10 | Customer Solutions Specialist | $66,738 | $32 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Zenoss | $37,023 | $18 | - |
| 2 | Gateway 2000 | $37,002 | $18 | 4 |
| 3 | Davis Instruments | $36,853 | $18 | - |
| 4 | CDS Office Technologies | $36,850 | $18 | - |
| 5 | DOCUmation | $36,837 | $18 | 1 |
| 6 | Ford Office Technologies | $36,835 | $18 | - |
| 7 | Alarm.com | $36,808 | $18 | 4 |
| 8 | ARM | $36,773 | $18 | - |
| 9 | Metro Business Systems | $36,763 | $18 | - |
| 10 | Ricoh | $36,746 | $18 | 42 |
| 11 | United Solutions | $36,730 | $18 | 2 |
| 12 | Great Lakes | $36,665 | $18 | 7 |
| 13 | Stanley Convergent Security Solutions Inc. | $36,486 | $18 | - |
| 14 | Other World Computing | $36,320 | $17 | - |
| 15 | TSR Consulting Services | $33,093 | $16 | - |
| 16 | Iron Mountain | $33,018 | $16 | 1 |
| 17 | Marimon Business Systems | $32,946 | $16 | - |
| 18 | Axis Communications | $32,429 | $16 | - |
| 19 | First Advantage | $31,842 | $15 | 4 |
| 20 | C&A Tool Engineering | $31,195 | $15 | - |