CapCenter jobs - 25 jobs

CapCenter is a fast-growing DTC mortgage, realty, and insurance company headquartered in Richmond Virginia. We're transforming the home buying, selling, and financing experience by combining innovative technology with personalized service. We're seeking a Peformance Marketing Manager who can use financial modeling and performance analytics to plan, buy, and optimize media across traditional and digital channels. This role is ideal for a marketer who goes beyond short-term CPL optimization but can connect media investment decisions to long-term client value. Role Overview This role blends strategic media planning, buying, and optimization across paid social, streaming, radio, OOH, and display. You will manage and optimize media investment using NPV, payback period and conversion velocity modeling to inform channel mix, market allocation and flighting decisions. You'll partner with technology, analytics and marketing operations teams to ensure accurate tracking and attribution across the full funnel - connecting media exposure to downstream outcomes such as applications, closings, revenue and lifetime value. Insights from attribution and financial modeling will directly guide budget allocation and performance optimization. Media Strategy and Planning Develop full-funnel media plans aligned to acquisition and brand objectives. Use NPV modeling to guide channel selection, allocation, and market investments. Translate financial models into actionable media recommendations for leadership. Coordinate with creative teams to align messaging with paid media investments. Stay current on media trends, audience behavior, and platform innovation. Media Buying and Execution Plan and buy media across digital media (paid social, CTV, streaming audio, and display) and traditional media (print, terrestrial radio, outdoor, television). Use marketing analytics to drive campaign management and document changes. Negotiate rates, added value, and placements with media vendors and partners. Manage budgets, pacing, and vendor performance across all channels. Oversee trafficking, QA, and creative delivery to ensure flawless execution. Measurement, Attribution, and Performance Analytics Implement and manage click, conversion, and event tracking across channels. Ensure proper use of pixels, tags, utms, and SDKs to support accurate reporting. Measure media performance using attribution-aware KPIs such as CPL, CPA, ROAS, lead quality, conversion velocity, and NPV accounting channel conversions. Analyze results and deliver clear insights and recommendations to stakeholders. Use insights to inform payback models, channel mix, frequency, and sequencing Test new channels, formats, and tactics; document learnings and scale what works. Validate data quality and troubleshoot discrepancies across marketing platforms. Qualifications Bachelor's degree in business, Marketing, or related field. 5+ years of experience in media planning and buying. Excellent communication, organization, and vendor-management skills. Ability to interpret data in the context of offline conversions and long sales cycles. Experience using financial or performance models to guide media decisions. Experience implementing and working with attribution frameworks Experience with Meta Ads Manager, YouTube, and Planning Tools (Bionic or similar) Experience with click tracking, pixels, UTMs, and conversion APIs. Experience working with CRM platforms; HubSpot strongly preferred. Experience in mortgage, real estate, insurance, or financial services is a plus. Compensation and Benefits Health, dental, and vision insurance. 401(k) with company match. Paid time off and holidays. Professional development and growth opportunities.

CapCenter, founded in 1997, is committed to transforming the home buying, selling, and financing experience by delivering exceptional service and value. With a mission to protect clients during significant decisions, CapCenter eliminates stress and focuses on affordability. Operating as a licensed mortgage lender and real estate broker across multiple states, the company is headquartered in Glen Allen, Virginia. CapCenter is an Equal Housing Lender and an Equal Opportunity Employer, dedicated to providing fair services to all. Role Description This is a part-time on-site role in Richmond, VA, for a Recruiter at CapCenter. The Recruiter will be responsible for identifying, sourcing, and attracting top talent to join our growing team. Daily responsibilities include conducting candidate outreach, managing job postings, screening resumes, coordinating interviews, and supporting the overall recruitment process. The individual will work closely with hiring managers to ensure an efficient and positive candidate experience. Qualifications Strong skills in sourcing, resume screening, and recruitment coordination Experience with candidate outreach, relationship-building, and talent attraction strategies Proficiency in managing job postings and utilizing applicant tracking systems Excellent organizational, communication, and interpersonal skills Ability to work collaboratively with hiring managers and cross-functional teams Knowledge of recruitment compliance and best practices Prior experience in recruiting, human resources, or a related field is preferred Bachelor's degree in Human Resources, Business Administration, or a related discipline is preferred

At CapCenter, our mission is to simplify the homebuying experience for our clients. We are seeking detail-oriented, results-driven individuals to join our team and guide our clients through one of life's most meaningful milestones - homeownership. Job Overview: CapCenter is seeking a Mortgage Training & Policy Associate to ensure new and existing mortgage production team members are equipped with the knowledge and skills needed to deliver exceptional customer service. This role partners closely with Mortgage Production and Compliance leadership to develop, enhance, and deliver training for both new hires and current team members. The ideal candidate is highly organized, collaborative, and adept at translating regulatory requirements into clear, practical, and user-friendly learning resources. Key Responsibilities: Lead and support training initiatives for the mortgage production team, including delivery of select training sessions and ongoing program improvements. Partner with Mortgage Production and Compliance leaders to identify training needs and support effective rollout of policy and process changes. Manage and administer the learning management system (LMS), including course assignments, tracking, and reporting. Develop and maintain training materials, job aids, and reference resources based on company policies, procedures, and regulatory requirements. Support change management by documenting updates, communicating changes, and reinforcing adoption across the production team. Qualifications: · Bachelor's degree in finance, business, communications, teaching or other related field preferred. · Experience in mortgage underwriting, operations, training, and/or compliance. · Exceptional written and verbal communication and presentation skills. · Engaging and dynamic personality with the ability to motivate and inspire a team. We offer a competitive compensation package to include base salary, medical, dental and life insurance benefits, 401K, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.

Client Success Manager Location: Richmond, VA Employment Type: Full-Time About Us CapCenter is a modern mortgage, real estate, and insurance company committed to simplifying the home buying, selling, and financing journey. We combine expert guidance, innovative technology, and unmatched customer service to put clients at the center of everything we do. We're growing our Client Success team to strengthen the early-stage experience for our future clients by helping them better understand the mortgage and homebuying process, clarifying their goals, assessing their readiness and articulating CapCenter's unique value proposition. Position Overview The Client Success Manager (CSM) will serve as the client's first trusted advisor , playing a critical role in shaping the early stages of the homebuying/owning journey. This role is responsible for intaking, qualifying, managing, and nurturing early-stage purchase mortgage and real estate leads generated by our marketing team. You will help clients understand their readiness, clarify goals, overcome financial or logistical barriers, and prepare them for meaningful conversations with our mortgage and real estate experts. You'll manage a small portfolio of high-intent buyers and provide personalized guidance, ensuring they feel confident, informed, and supported. This position also plays a critical role in post-close satisfaction , ensuring clients who originated from your managed leads had a great experience, closing the loop, and helping generate reviews and referrals. Key Responsibilities Lead Intake & Qualification: Serve as the first point of contact for new marketing-generated leads across purchase mortgage and homebuying services. Lead Management & Nurturing: Manage daily inflow of new leads and maintain timely, professional outreach cadence. Collaboration & Handoff Success: Partner closely with Loan Consultants and Agents to ensure clear, timely, and accurate handoffs. Client Satisfaction & Post-Close Engagement: Maintain a high-touch, relationship-focused approach even after handoff to ensure long-term loyalty. Qualifications 5+ years in customer success, client service, inside sales, or lead management roles. Proficiency with CRM systems and structured follow-up cadences. Comfort working in a metric-driven, fast-paced environment. Experience nurturing long-cycle or consultative sales leads. Preferred Experience in mortgage, real estate, or financial services. Understanding of the mortgage purchase process, home search/selling timelines, and consumer behavior. Experience nurturing long-cycle or consultative sales leads. Passion for providing best-in-class client experience. We offer a competitive compensation package to include base salary, annual bonus, medical, dental and life insurance benefits, 401K, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.

CapCenter is a growth-oriented mortgage, real estate, and title company focused on transparency, efficiency, and long-term customer trust. We're seeking a detail-driven Mortgage Pre-Closing Quality Control Manager to lead our pre-funding QC efforts and help ensure loan quality, compliance, and investor confidence before loans close. About the Role As the Mortgage Pre-Closing Quality Control Manager, you'll oversee CapCenter's pre-funding quality control process, serving as a critical risk-management checkpoint prior to loan closing. You'll work closely with Underwriting, Processing, Closing, and Compliance teams to identify defects early, drive corrective action, and support consistent, compliant loan production. This role is ideal for someone with deep underwriting and guideline knowledge who enjoys being hands-on while also shaping scalable QC processes. Key Responsibilities Manage and oversee the pre-closing (pre-funding) Quality Control program in accordance with FNMA, FHLMC, FHA, VA, USDA, and investor guidelines Perform and/or supervise pre-closing loan file reviews to identify compliance, credit, collateral, income, and documentation issues prior to funding Review conditions, underwriting decisions, and documentation for accuracy and guideline adherence Identify defect trends and root causes; escalate issues and recommend process improvements Partner with Underwriting, Processing, and Closing teams to resolve findings prior to loan closing Track and report pre-closing QC results, turn times, and defect trends to leadership Maintain and update pre-closing QC policies, procedures, and sampling methodology Ensure timely resolution of material findings that could impact salability or repurchase risk Serve as a subject matter expert on pre-funding risk, underwriting standards, and investor requirements Support internal audits, investor inquiries, and regulatory examinations related to pre-funding reviews Qualifications 5+ years of mortgage experience with a strong focus on underwriting, quality control, or compliance Direct experience performing or managing pre-closing / pre-funding QC reviews Thorough knowledge of agency, government, and investor guidelines Strong analytical skills with the ability to identify trends and systemic issues Excellent communication skills with the confidence to challenge and escalate when necessary Highly organized, detail-oriented, and able to manage multiple priorities Experience working in an LOS and QC/audit tools (e.g., Encompass or similar systems) Why CapCenter? Competitive compensation and benefits Hybrid work environment with flexibility Opportunity to build and refine pre-closing QC processes in a growing organization Collaborative culture focused on quality, compliance, and doing the right thing

CapCenter is a rapidly growing business that is trailblazing new homeownership solutions. By optimizing all the buying, selling, and home financing needs in one place, we are able to provide first-in-class service and one of a financial benefit. CapCenter exists to help individuals and families achieve all their homeownership dreams. When you join CapCenter, you are impacting the largest industry in America, residential real estate. Job Overview CapCenter is seeking highly competitive and energetic Real Estate Attorneys who want to use their legal background, ethics, and training to help run CapCenter's business operations primarily and to advise the business secondarily. These Attorneys will perform a unique blend of business operations management and legal oversight activities and will not be afraid to roll up their sleeves to do whatever it takes to ensure CapCenter's clients receive the best experience possible. Core Responsibilities: Closing Execution. At CapCenter the closing ceremony is more than a necessary step in getting the deal closed. It is an opportunity for the Real Estate Attorney to meet with CapCenter's clients, deliver a professional and fun experience to those clients, address any lingering client concerns, and educate clients on other services and products offered by CapCenter. The goal is for all CapCenter clients to leave the closing eager to spread the CapCenter story to friends and family. Operations Team Leadership . The Real Estate Attorney will oversee a cross-functional team of mortgage and closing professionals to ensure that the Team is staying in compliance with internal operational timeline requirements and meeting or exceeding minimum client satisfaction targets. By doing so, the Real Estate Attorney is expected to help grow CapCenter's business. Lending Counsel. The Real Estate Attorney is embedded in CapCenter's mortgage and closing operations and is responsible for advising operational team members on legal and title requirements imposed by state law and the secondary mortgage market. Transaction Quality Control. The Real Estate Attorney is the key quality control manager for CapCenter's clients. In addition to preparing transactions for closing and advising the business, the Real Estate Attorney provides legal support and quality assurance to CapCenter's title, loan production, closing, and realty teams. State Law Subject Matter Expertise. The Real Estate Attorney will be responsible for becoming a subject matter expert on state law governing the operations team for which the Attorney provides oversight. Build a Better Way. The Real Estate Attorney will improve and streamline CapCenter's existing processes, forms, and systems so that the Company operates in an efficient and cost-effective manner. Qualifications The candidate must have confidence and genuine enthusiasm for helping clients achieve their goals in the area of real estate and home finance. Strong analytical skills and desire to use legal background to run a business, along with the ability to explain numerical concepts, are necessary. Some experience in the private practice of law is preferred. In addition, the following minimum attributes and qualifications are required: Law License and JD from an accredited law school, along with a Bachelor's degree Willingness to learn local real estate and mortgage markets Proven professionalism, ethics, and character Proven client service and relationship-building skills We offer a competitive compensation package to include base salary, annual bonus, medical, dental and life insurance benefits, 401K, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.

CapCenter is a rapidly growing business that is trailblazing new homeownership solutions. By optimizing all the buying, selling, and home financing needs we're able to provide first in class service and one of a kind financial benefit. CapCenter exists to help individuals and families achieve all their homeownership dreams. Real Estate is the largest asset class in America, perfect for the emerging professional. Job Overview: In a Real Estate Agent role, you will be the face of our business and responsible for delivering an exceptional client experience. A trusted advisor, you are the principal point of contact for clients going through the home buying and selling process. CapCenter is a service company in a sales industry- there is no cold calling. 80% of company leadership and 100% of our operational managers started in production roles. Our team is 3.5x more productive than the average industry provider which means rapid exposure and development compared to industry peers. You will work in a dynamic team environment of other mortgage, real estate, and insurance professionals. 1/3 rd of our team carries multiple licenses and are cross trained across multiple industries as we build out multi-tool professionals. We don't hire people that define themselves by a job description but rather we are looking for career minded people that desire to learn and grow with other team-oriented service professionals. Responsibilities: Clients Come First. All decisions at CapCenter are rooted around how the client benefits. Winning solutions are those that put the homeowner or aspiring homeowner's needs first. The Real Estate Agent is a trusted advisor on whom clients can rely on to assess the clients' needs and successfully guide them through one of the most important life decisions. Innovation Never Stops. People, process, and systems innovations are ongoing. Our team members are important stakeholders in our growth and client success. Excellence is a Team Sport. CapCenter service professionals are all in-house. We do not work across multiple companies, partner relationships, or referral sources. We achieve results by working in concert with our subject matter peers. Savings are Earned. CapCenter seeks to save our clients' money, time, risk, and effort. Savings are earned through service investments and strong past client network effects. Real Estate Agents are constantly looking to improve their effectiveness and efficiencies. Qualifications: The Real Estate Agent must have confidence and genuine enthusiasm for helping clients achieve their real estate goals. Strong communication skills that are proactive and organized are paramount for agent and client success. Analytical skills are necessary as the agent will develop valuation and negotiating competencies. Additional competencies include: Bachelor's degree, or some college plus active real estate license (by start date) Proven client service and relationship-building skills. Proven professionalism, ethics, and character. We offer a competitive compensation package to include base salary, medical, dental and life insurance benefits, 401K, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.

Loan Consultants are energetic sales professionals that provide unrivaled savings and service to clients who are buying, selling, or refinancing a home. Loan Consultants are licensed loan originators, but with a positive twist as leaders of CapCenter's innovative home purchase and refinance programs. They are experts on the entire home purchase process and offer clients the full array of CapCenter services, including representation by a CapCenter realtor for buying and selling a home, as well as purchase and refinance loan products. CapCenter's greatest asset is its loyal base of repeat clients who serve as ambassadors to their friends, family, and co-workers. It is the job of Loan Consultants to convert today's prospects into tomorrow's loyal clients to generate repeat business and customer referrals. As a sales professional you will also be expected to support business development by serving as the accountable executive over group relationships that you help to construct. Responsibilities: Serve as Client Representative. As the name implies, you are the client's representative and trusted advisor throughout the process. This means maintaining contact with the client to ensure that all members of CapCenter's professional teams properly perform their services to the client's satisfaction. Assuring the client's overall satisfaction is a core responsibility of the Loan Consultant. Land Business. Sell CapCenter's full-service home purchase and refinance programs to prospective clients. Programs include the mortgage loan program, and representation by a CapCenter realtor to buy or sell a home. Loan Consultants are experts in all CapCenter services and are responsible for getting hired as the client's primary representative, and to get CapCenter's realtors and other purchase professionals hired as appropriate to meet the client's needs and circumstances. Serve as Loan Originator. As a loan originator, the Loan Consultant is directly responsible for identifying and fulfilling the client's mortgage loan requirements. Successful Loan Consultants will develop more loan business than they can handle and will be supported by junior team members as needed. Generate Future Business. The Loan Consultant's job continues after the initial transaction is completed. An effective Loan Consultant generates repeat business and customer referrals from his or her past client base, assisted by CapCenter's marketing and e-commerce professionals. Business Development. Loan Consultants with a proven record of success may be assigned to attract and land prospective clients from businesses, groups and individuals through relationships developed in conjunction with the Company's marketing and business development professionals. Qualifications: Candidates for the Loan Consultant position must have confidence and genuine enthusiasm for helping clients achieve their goals in the area of real estate and home finance. Analytical skills and the ability to communicate effectively are necessary, along with the following minimum attributes and qualifications: Ability to multi-task in a fast paced environment using time management to meet deadlines. Must be a licensed Loan Originator or have the knowledge and desire to become licensed. Business, Economics, Accounting or Finance Degree, or 3+ years of financial service experience. In-depth understanding of the full Real Estate Purchase and Sales cycle. Proven professionalism, ethics and character. Competitive drive for constant improvement. CapCenter offers a competitive benefits package that includes a Base Salary, Commission, 401k, Health Insurance Benefits, and Paid Vacation. We are an Equal Employment Opportunity Employer.

CapCenter is a fintech-powered mortgage lender and real estate services company focused on helping people buy and refinance homes with zero closing costs. We use technology, data, and automation to simplify complex financial transactions and deliver meaningful value to both customers and employees. Role Overview CapCenter is seeking a AI Product Manager who actively uses AI and modern tooling in their daily work and has experience with mortgage or fintech technology. The ideal candidate combines an entrepreneurial mindset with strong engineering intuition - able to ideate high-impact software and automation opportunities, then prototype and architect solutions that: Drive revenue and sales growth Increase employee capacity and operational throughput Reduce the cost and complexity of operations This role operates at the intersection of business, engineering, and emerging technology, with a strong emphasis on using AI to identify problems worth solving, validate solutions quickly, and turn ideas into production-ready systems in a regulated environment. Key Responsibilities Proactively identify high-impact opportunities for software and automation across sales, operations, and servicing Leverage AI and LLM-based tools in day-to-day work, including: Rapid prototyping of software products and internal tools Exploring architectural approaches and technical designs Troubleshooting technical issues and unblocking roadblocks Partner with business stakeholders to understand workflows, bottlenecks, and cost drivers, and translate them into technical solutions Translate business, regulatory, and operational workflows into clear product and technical requirements Partner closely with engineering on technical tradeoffs, dependencies, and delivery Prioritize initiatives based on measurable business impact, including revenue growth, efficiency gains, and cost reduction Define success metrics and measure product performance using data, logs, and AI-assisted analysis Iterate quickly based on results, feedback, and business outcomes Required Qualifications Bachelor's degree in computer science, engineering, finance, or a related field 5+ years of experience in Product Management, Technical Product Management, or Software Engineering Experience using, integrating, or developing mortgage or fintech technology Strong technical fluency, including: APIs, system integrations, and data models Cloud-based platforms (AWS, GCP, or Azure) Modern web or service-oriented architectures Familiarity with AI platforms and LLMs (e.g., OpenAI, Anthropic) Demonstrated ability to use AI to prototype, build, and troubleshoot technical solutions Experience writing technical requirements and managing backlogs Strong communication skills with both technical and non-technical stakeholders Proven ability to operate with ambiguity and take ownership from idea through execution

CapCenter is seeking a Closing Consultant to help pursue our mission: simplifying the homeownership journey with consolidated services, transparent pricing, and most importantly, a client-centric philosophy. This is a high growth role that we actively promote into operations and sales opportunities within 18 months. In the Closing Consultant role, you'll be the primary point of contact for CapCenter clients who are on the path to close a loan. Closing Consultants analyze our clients' applications and supporting documents to ensure each loan meets our rigorous underwriting standards. Alongside your analysis, you'll guide our clients, working internally with realtors, loan officers, underwriters, and insurance advisors so that all parties are set up for success at closing. Here's what you'll need to know about the role, our team, and what it takes to succeed at CapCenter. You will In your first 30 days, you will: Secure an NMLS license (we'll sponsor it!) Become a subject matter expert on lending Complete our introductory Consultative Sales training course In your first 90 days, you will: Act as a trusted advisor and advocate for our clients as they prepare for closing Work collaboratively with others to ensure accuracy and efficiency at each step of the way Build on your communications and underwriting knowledge through learning modules, proprietary training, and live coaching Complete a self-assessment to build a blueprint for career progression at CapCenter You are A critical thinker: we're happy to teach the content, but you should be hungry to learn, comfortable thinking on your toes, and adept at solving problems. A communicator: most Americans buy less than five homes in their life - it's critical that you build trust, distill complex financial concepts simply, and listen actively. Self-aware: you're looking for an opportunity to develop your strengths and weaknesses Driven to help others: you want to do good Ambitious: you want to do well A college graduate with a bachelor's degree We hire for talent, not experience. You should be a solutions-oriented thinker who is not afraid to roll up your sleeves and tackle challenging problems. You'll get NMLS Certification Competitive salary, variable pay & annual bonus 401k (with matching!), health, dental, & vision Training to learn the home-ownership experience back to front. To participate in cross-functional collaboration that fosters lateral and vertical career growth The opportunity to help people through one of the most stressful and important transactions of their lives. Our culture is growth oriented. Past Loan Analysts have been promoted into sales, operations, team lead, and market management roles.

At CapCenter, our mission is to simplify the homebuying experience for our clients. We are seeking detail-oriented, results-driven individuals to join our team and guide our clients through one of life's most meaningful milestones - homeownership.

At CapCenter, our mission is to simplify the homebuying experience for our clients. We are seeking detail-oriented, results-driven individuals to join our team and guide our clients through one of life's most meaningful milestones - homeownership. Job Overview: As a Client Relations Consultant, you'll be the first connection for clients seeking guidance on our realty, mortgage, and insurance products and services. This fast-paced, people-first role is ideal for someone who thrives on communication, problem-solving, and delivering exceptional experiences. It's a great opportunity for early-career professionals to build expertise in consumer finance while making a real impact. We provide a strong foundation through a comprehensive training program designed to set you up for success. You'll receive hands-on training, in-depth product knowledge, and a clear understanding of our systems and processes. We actively support professional growth through skill development, cross-functional training, and clear advancement opportunities across all areas of the business. We've found that successful Client Relations Consultants tend to: Communicate effectively - Explain information clearly and professionally while still building rapport with our clients. Possess a client-first mindset - Enjoy creating positive client experiences. Solve problems efficiently - Assess needs and find timely, practical solutions. Be highly organized and capable of managing multiple priorities, while they maintain exceptional attention to detail. Be self-aware and growth-minded, eager to develop professionally. Qualifications & Skills: Bachelor's degree in Finance, Business, Economics, Mathematics or a related field from an accredited college or university preferred. Excellent communication, time management and leadership skills. Detail-focused and able to manage multiple tasks and deadlines. Strong interpersonal skills and a collaborative mindset. Demonstrate a growth-oriented mindset, with a strong drive for professional development. Possess, or ability to obtain, NMLS prior to starting in the role. We offer a competitive compensation package to include base salary, annual bonus, medical, dental and life insurance benefits, 401K, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.

CapCenter is a rapidly growing business that is trailblazing new homeownership solutions. By optimizing all the buying, selling, and home financing needs we're able to provide first in class service and one of a kind financial benefit. CapCenter exists to help individuals and families achieve all their homeownership dreams. Real Estate is the largest asset class in America, perfect for the emerging professional. Job Overview: In a Real Estate Agent role, you will be the face of our business and responsible for delivering an exceptional client experience. A trusted advisor, you are the principal point of contact for clients going through the home buying and selling process. CapCenter is a service company in a sales industry- there is no cold calling. 80% of company leadership and 100% of our operational managers started in production roles. Our team is 3.5x more productive than the average industry provider which means rapid exposure and development compared to industry peers. You will work in a dynamic team environment of other mortgage, real estate, and insurance professionals. 1/3 rd of our team carries multiple licenses and are cross trained across multiple industries as we build out multi-tool professionals. We don't hire people that define themselves by a job description but rather we are looking for career minded people that desire to learn and grow with other team-oriented service professionals. Responsibilities: Clients Come First. All decisions at CapCenter are rooted around how the client benefits. Winning solutions are those that put the homeowner or aspiring homeowner's needs first. The Real Estate Agent is a trusted advisor on whom clients can rely on to assess the clients' needs and successfully guide them through one of the most important life decisions. Innovation Never Stops. People, process, and systems innovations are ongoing. Our team members are important stakeholders in our growth and client success. Excellence is a Team Sport. CapCenter service professionals are all in-house. We do not work across multiple companies, partner relationships, or referral sources. We achieve results by working in concert with our subject matter peers. Savings are Earned. CapCenter seeks to save our clients' money, time, risk, and effort. Savings are earned through service investments and strong past client network effects. Real Estate Agents are constantly looking to improve their effectiveness and efficiencies. Qualifications: The Real Estate Agent must have confidence and genuine enthusiasm for helping clients achieve their real estate goals. Strong communication skills that are proactive and organized are paramount for agent and client success. Analytical skills are necessary as the agent will develop valuation and negotiating competencies. Additional competencies include: Bachelor's degree, or some college plus active real estate license (by start date) Proven client service and relationship-building skills. Proven professionalism, ethics, and character. We offer a competitive compensation package to include base salary, medical, dental and life insurance benefits, 401K, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.

At CapCenter, our mission is to simplify the homebuying experience for our clients. We are seeking detail-oriented, results-driven individuals to join our team and guide our clients through one of life's most meaningful milestones - homeownership. In the Quality Control Manager role, you will leverage your expertise in mortgage underwriting and solid understanding of regulatory compliance in residential mortgage lending to ensure all closed loans meet investor eligibility requirements and that underwriting standards are applied consistently. You will maintain regulatory and policy compliance while reviewing file quality, document findings, and providing actionable feedback to support process improvements, training, and team performance. As a key member of our team, you will make a meaningful impact by ensuring clients receive accurate, compliant mortgage solutions. Your work safeguards our clients, strengthens our processes, and drives organizational excellence. You will collaborate with a team that values innovation, teamwork, and client-first thinking. This role offers opportunities to advance your career in consumer finance while supporting your ongoing growth and professional development. We've found that successful Quality Control Managers tend to: Have a strong grasp of residential mortgage underwriting and regulatory compliance (including FHA, VA, and conventional loans). Utilize strong analytical skills to review loan files critically, spot errors, and identify issues. Anticipate potential issues and proactively suggest solutions rather than just identifying problems. Be comfortable implementing and recommending workflow or policy improvements to reduce errors and increase efficiency. Qualifications & Skills: Bachelor's degree in Finance, Business, Economics, Mathematics or a related field from an accredited college or university. Comprehensive knowledge of mortgage underwriting guidelines, 3+ years preferred. Thorough knowledge of mortgage underwriting regulations and compliance issues. Licensed Mortgage Loan Originator or willing to obtain licensing. Demonstrated success in training or leading teams in a mortgage operations environment. Experience with loan origination systems (like Encompass) and other tools used in compliance. We offer a competitive compensation package to include base salary, annual bonus, medical, dental and life insurance benefits, 401K, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.

At CapCenter, our mission is to simplify the homebuying experience for our clients. We are seeking detail-oriented, results-driven individuals to join our team and guide our clients through one of life's most meaningful milestones - homeownership. Job Overview: In the Loan Consultant role, you will be working with clients to analyze loan options and to help them through the homebuying or refinancing process. This is a consultative role in which you will serve as the trusted advisor from their initial loan application through their commitment to move forward - helping them understand their options and ultimately guiding them to the best loan solution for their needs. This role also incorporates initial underwriting responsibilities of the loan file, meaning that you will collect and review client documents up front to ensure compliance with Fannie/Freddie, FHA, or VA standards. We will provide you with a comprehensive training program to help you continue your professional career in consumer finance and lending. As you build a strong understanding of our business, you will also learn to cross-sell our real estate and insurance products. Additionally, you will develop a personalized career progression plan that will allow you to continue to grow into other areas of the business. We've Found that successful Loan Consultants tend to: Combine strong analytical, technical, and communication skills to drive business growth and build client trust. Be highly organized and capable of managing multiple priorities, while they maintain exceptional attention to detail. Comfortable working in a fast-paced environment. Bring initiative, innovation, and a commitment to continuous improvement. Be self-aware and growth-minded, eager to develop professionally. Qualifications & Skills: Bachelor's degree in Finance, Business, Economics, Mathematics or a related field from an accredited college or university preferred. Excellent communication, time management and leadership skills. Detail-focused and able to manage multiple tasks and deadlines. Strong interpersonal skills and a collaborative mindset. Demonstrate a growth-oriented mindset, with a strong drive for professional development. NMLS license required. We offer a competitive compensation package to include base salary, annual bonus, medical, dental and life insurance benefits, 401K, profit sharing, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.

Client Success Manager Employment Type: Full-Time About Us CapCenter is a modern mortgage, real estate, and insurance company committed to simplifying the home buying, selling, and financing journey. We combine expert guidance, innovative technology, and unmatched customer service to put clients at the center of everything we do. We're growing our Client Success team to strengthen the early-stage experience for our future clients by helping them better understand the mortgage and homebuying process, clarifying their goals, assessing their readiness and articulating CapCenter's unique value proposition. Position Overview The Client Success Manager (CSM) will serve as the client's first trusted advisor, playing a critical role in shaping the early stages of the homebuying/owning journey. This role is responsible for intaking, qualifying, managing, and nurturing early-stage purchase mortgage and real estate leads generated by our marketing team. You will help clients understand their readiness, clarify goals, overcome financial or logistical barriers, and prepare them for meaningful conversations with our mortgage and real estate experts. You'll manage a small portfolio of high-intent buyers and provide personalized guidance, ensuring they feel confident, informed, and supported. This position also plays a critical role in post-close satisfaction, ensuring clients who originated from your managed leads had a great experience, closing the loop, and helping generate reviews and referrals. Key Responsibilities Lead Intake & Qualification: Serve as the first point of contact for new marketing-generated leads across purchase mortgage and homebuying services. Lead Management & Nurturing: Manage daily inflow of new leads and maintain timely, professional outreach cadence. Collaboration & Handoff Success: Partner closely with Loan Consultants and Agents to ensure clear, timely, and accurate handoffs. Client Satisfaction & Post-Close Engagement: Maintain a high-touch, relationship-focused approach even after handoff to ensure long-term loyalty. Qualifications 5+ years in customer success, client service, inside sales, or lead management roles. Proficiency with CRM systems and structured follow-up cadences. Comfort working in a metric-driven, fast-paced environment. Experience nurturing long-cycle or consultative sales leads. Preferred Experience in mortgage, real estate, or financial services. Understanding of the mortgage purchase process, home search/selling timelines, and consumer behavior. Experience nurturing long-cycle or consultative sales leads. Passion for providing best-in-class client experience. We offer a competitive compensation package to include base salary, annual bonus, medical, dental and life insurance benefits, 401K, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.

CapCenter is a rapidly growing business that is trailblazing new homeownership solutions. By optimizing all the buying, selling, and home financing needs we're able to provide first in class service and one of a kind financial benefit. CapCenter exists to help individuals and families achieve all their homeownership dreams. Real Estate is the largest asset class in America, perfect for the emerging professional. Job Overview: In a Real Estate Agent role, you will be the face of our business and responsible for delivering an exceptional client experience. A trusted advisor, you are the principal point of contact for clients going through the home buying and selling process. CapCenter is a service company in a sales industry- there is no cold calling. 80% of company leadership and 100% of our operational managers started in production roles. Our team is 3.5x more productive than the average industry provider which means rapid exposure and development compared to industry peers. You will work in a dynamic team environment of other mortgage, real estate, and insurance professionals. 1/3 rd of our team carries multiple licenses and are cross trained across multiple industries as we build out multi-tool professionals. We don't hire people that define themselves by a job description but rather we are looking for career minded people that desire to learn and grow with other team-oriented service professionals. Responsibilities: Clients Come First. All decisions at CapCenter are rooted around how the client benefits. Winning solutions are those that put the homeowner or aspiring homeowner's needs first. The Real Estate Agent is a trusted advisor on whom clients can rely on to assess the clients' needs and successfully guide them through one of the most important life decisions. Innovation Never Stops. People, process, and systems innovations are ongoing. Our team members are important stakeholders in our growth and client success. Excellence is a Team Sport. CapCenter service professionals are all in-house. We do not work across multiple companies, partner relationships, or referral sources. We achieve results by working in concert with our subject matter peers. Savings are Earned. CapCenter seeks to save our clients' money, time, risk, and effort. Savings are earned through service investments and strong past client network effects. Real Estate Agents are constantly looking to improve their effectiveness and efficiencies. Qualifications: The Real Estate Agent must have confidence and genuine enthusiasm for helping clients achieve their real estate goals. Strong communication skills that are proactive and organized are paramount for agent and client success. Analytical skills are necessary as the agent will develop valuation and negotiating competencies. Additional competencies include: Bachelor's degree, or some college plus active real estate license (by start date) Proven client service and relationship-building skills. Proven professionalism, ethics, and character. We offer a competitive compensation package to include base salary, medical, dental and life insurance benefits, 401K, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.

At CapCenter, our mission is to simplify the homebuying experience for our clients. We are seeking detail-oriented, results-driven individuals to join our team and guide our clients through one of life's most meaningful milestones - homeownership. Job Overview:As a Title Underwriter, you will play a critical role in evaluating title risk, underwriting commitments and policies, and resolving intricate title issues. You will serve not only as a subject-matter expert, but also as a trusted partner to internal teams, outside settlement agents, and principal title insurance companies.The Title Underwriter is responsible for analyzing title searches to determine title status and identify conditions that must be satisfied prior to issuing title commitments. This role works collaboratively with title companies to address questions of property insurability. The Title Underwriter prepares title commitments using agency software, corresponds with outside settlement agents regarding commitments, makes necessary revisions, and prepares owner's and lender's title insurance policies using firm software. Additionally, the Title Underwriter assists the Manager in ensuring that all documents required for policy issuance are returned by outside settlement agents in a timely manner and maintains strong working relationships with the agency's principal title insurance companies. We've found that successful Title Underwriters tend to: Have strong analytical skills and a strong understanding of numerical concepts. Be highly organized and capable of managing multiple priorities, while they maintain exceptional attention to detail. Bring initiative, innovation, and a commitment to continuous improvement. Skills & Qualifications: Bachelor's degree an accredited college or university (preferred) Active Title Underwriter license Knowledge of the mortgage industry and/or real estate (preferred) Demonstrated professionalism, ethics, and strong character Strong client service and relationship-building skills Proven ability to meet tight deadlines in a fast-paced environment Excellent communication and time-management skills Highly detail-oriented with the ability to manage multiple tasks and competing deadlines We offer a competitive compensation package to include base salary, annual bonus, medical, dental and life insurance benefits, 401K, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.

At CapCenter, our mission is to simplify the homebuying experience for our clients. We are seeking detail-oriented, results-driven individuals to join our team and guide our clients through one of life's most meaningful milestones - homeownership. Job Overview: CapCenter is seeking a Mortgage Training & Policy Associate to ensure new and existing mortgage production team members are equipped with the knowledge and skills needed to deliver exceptional customer service. This role partners closely with Mortgage Production and Compliance leadership to develop, enhance, and deliver training for both new hires and current team members. The ideal candidate is highly organized, collaborative, and adept at translating regulatory requirements into clear, practical, and user-friendly learning resources. Key Responsibilities: · Lead and support training initiatives for the mortgage production team, including delivery of select training sessions and ongoing program improvements. · Partner with Mortgage Production and Compliance leaders to identify training needs and support effective rollout of policy and process changes. · Manage and administer the learning management system (LMS), including course assignments, tracking, and reporting. · Develop and maintain training materials, job aids, and reference resources based on company policies, procedures, and regulatory requirements. · Support change management by documenting updates, communicating changes, and reinforcing adoption across the production team. Qualifications: · Bachelor's degree in finance, business, communications, teaching or other related field preferred. · Experience in mortgage underwriting, operations, training, and/or compliance. · Exceptional written and verbal communication and presentation skills. · Engaging and dynamic personality with the ability to motivate and inspire a team. We offer a competitive compensation package to include base salary, medical, dental and life insurance benefits, 401K, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.